General Services Manager

Are you a proactive and organised leader with a background in facilities, hospitality, or housekeeping management? Join us as a General Services Manager , where you’ll play a key role in both strategic planning and the day-to-day operations of our care home environment.

You’ll oversee vital services such as building maintenance, catering, housekeeping, utilities, and communications - ensuring everything runs smoothly, safely, and efficiently.

This role offers 37.5 hours per week, with shifts between 9am – 5pm Monday to Friday with salary between £51,585 to £55,767 per annum.

Please note that we are unable to accept applications from overseas candidates who require sponsorship. All candidates must have a valid Right to Work in the UK .
An enhanced DBS check will be required for this role.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

What you will be doing:

• Lead, coordinate and plan core services, including maintenance, waste disposal, catering, and housekeeping.
• Manage contractors and oversee project delivery to ensure high standards and value for money.
• Collaborate with the Senior Care Home Management Team and the Commercial Team to source consistent suppliers, supporting procurement and tender processes.
• Develop and implement rolling plans for equipment upgrades, ensuring value and compliance.
• Work with your teams to plan and deliver a high quality customer service and dining experience.

What we are looking for:

• Level 3 qualifications (or equivalent experience) in: Facilities Management (BIFM) and/or Housekeeping or Hospitality Management
• A diploma in Management Studies (or willingness to work towards)
• Level 4 Food Hygiene Certificate (or willingness to work towards)
• Strong management experience in a fast-paced, service-led setting (e.g. schools, hospitals)
• Proven ability to lead teams, manage complex operations, and drive continuous improvement
• Experience handling incidents, complaints, and writing formal reports
• A passion for delivering high-quality services that support the well-being of others
• You may also have Level 5 Diploma or equivalent, RGN (Adults) qualification and/or training in audit or quality improvement.

Employee benefits include:

• 25 day’s paid holiday per year (plus bank holidays), increasing to 26 days after 5 years. Plus the ability to buy up to 1 working week of additional leave
• Contributory pension scheme – min 2% employee contribution receives 6% employer contribution up to max of 10% employer contribution matched with 5% employee contribution (until 5 years’ service reached, when 14% employer contribution achievable)
• Death-in-service Life Assurance, with a benefit of 3x annual salary
• Employee Assistance Programme
• Reward Hub online benefits platform with extensive offers and discounts
• Professional subscription paid by RBL (where it is essential to the role)
• DBS (criminal records) screening paid by RBL (where it is essential to the role).
• Employee Assistance Programme: Provides confidential counselling, financial and legal advice

About Halsey House

We are situated in the popular seaside resort of Cromer on the beautiful north Norfolk coast. We have 87 beds, and provide nursing, residential and personal care, as well as specialist dementia care. We also provide day care, five days per week, within our dedicated day care unit. Our highly trained and skilled staff team put our residents at the core of everything we do. We aim to make a positive difference to your life, in a friendly, caring and warm environment


RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.