Halsey House

31 Norwich Road, Cromer NR27 0BA
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9.6 46 Reviews
  • Halsey House, Cromer
Halsey House is situated in the popular seaside resort of Cromer on the beautiful north Norfolk coast. The elegant old building is a great welcome for residents and guests alike. Cromer is famous for its Victorian pier, which is one of the only piers in the country to still host its own theatre show every summer and winter season. Halsey House also arranges minibus and coach trips to local attractions, including local theatre productions, Lowestoft Air Show, and the shops of Cromer and Norwich.

Coming to live at Halsey House is a new chapter in your life, a new address full of possibilities. You’ll share a common bond with other residents, who each have their own story to tell. Halsey House hope it will feel like a home from home, where you decide how you want to spend your day. They have 87 bedrooms, and provide nursing, residential and personal care, as well as specialist dementia care. They also provide day care, five days per week, within the dedicated day care unit. Their highly trained and skilled staff team put their residents at the core of everything they do. They aim to make a positive difference to your life, in a friendly, caring and warm environment.

Quality of life is important to Halsey House and they offer a variety of social events and outings in their two minibuses. They encourage their residents to go shopping, pursue hobbies and attend clubs. They also make sure there’s plenty to do for residents, including indoor bowls, bingo, tea dances and crafts. On some Sunday afternoons a visiting chaplain holds a religious service in the main lounge.

They also have a visiting hairdresser and barber. In the dining room, they offer a varied menu to suit all tastes as well as special diets. In addition, there is a licensed bar where residents can socialise with family and friends. A variety of lounges are available, offering a comfortable and homely atmosphere.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1315
  • Self-Funded Residential Dementia Care: from £1618
  • Self-Funded Nursing Care: from £1766
  • RESPITE Self-Funded Residential Care: from £1315
  • RESPITE Self-Funded Residential Dementia Care: from £1618
  • RESPITE Self-Funded Nursing Care: from £1763

From April 2025

These prices are only a guideline, please contact Halsey House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Katie Wade (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ex-Service men and women and their Spouses
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (89)
  • Couples/Companion Rooms (0)

Parking

  • Limited number of parking spaces close to the entrance of Halsey House. Also free parking available on adjacent residential streets.

Halsey House Reviews (46)

9.6

Halsey House has a Review Score of 9.6 (9.637) out of 10, based on 14 reviews in the last 2 years.
Over all time Halsey House has 46 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Halsey House
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Total of 46, showing 1-20
Review from S L (Son of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. I work in elderly care & can recognise excellence in the field.
My only suggestion would be for staff to use "Hello, my name is" badges.
Reply from Katie Wade, Manager at Halsey House

Thank you for your lovely feedback, and the suggestion for the name cards is a great idea.

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Review from Glynis W (Daughter of Resident) published on 1 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is imaculate, staff are very approachable and caring towards residents. When I have had any concerns the issues have been dealth with satisfactorily. Visitors to my father are always very impressed & say 'I would like to live here'. I am very pleased with the freedom & autonomy residents are
allowed. It was perfect that Halsey House provided food & drink and a room for Dads birthday party & he was able to invite his friends & relatives.
Reply from Samantha Buckley, Business & Performance Manager at Halsey House

Thank you for taking the time to review our home, Halsey House prides itself with the care and dedication to our residents in our home. I hope your dad had a lovely birthday celebration.

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Review from Julie H (Daughter of Resident) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went to Halsey for 3 weeks of respite.


All of our dealings with the staff leading up to mum going in and when she was there, were really good.


She has since told me she wouldn't hesitate to go back for more respite another time, or if the situation should arise that she needs full time care,

she has said Halsey House is where she would like to go.
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Review from Lee H (Widow Widower) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff was friendly and it was clean and tiny. Where the care home is situated in Cromer near the beach. It's quiet
Reply from Samantha Buckley, Business & Performance Manager at Halsey House

Thank you for taking the time to review our lovely home, your kind words will be passed to all our staff that make this home special.

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Review from H C (Wife of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wonderful husband was cared for by the Team at Halsey House. He passed away peacefully with me present. The staff were sensitive and caring. I was treated with the utmost respect. They made sure my most treasured man was comfortable until the end. I can not thank them enough for how they looked after
me, making sure I ate, giving me access to a shower, and comforting me through the day and evening. A few tears were shed by the professional staff, which goes to show how much they care.
Reply from Samantha Buckley, Business & Performance Manager at Halsey House

Thank you so much for your kind words, it was an honor to be part of you and your lovely husbands journey at Halsey House. You are both much loved by all the staff here and we will continue to hold on to our fond memories.

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Review from Michael l (Son of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care home in every way. I cannot wish for any better home for my mum to stay, from the first day she arrived, the staff are amazing and care very much about the residents.
Halsey house is a wonderful home, with a lovely atmosphere. The building is spacious, with a lot of character, and kept
extremely clean. As soon as you enter Halsey, you know the home is very well managed and offers a calm and caring environment.
The rooms are an excellent size, with a specious bathroom, have a nice garden view and cleaned every day.
The care team are excellent, and I am so impressed with the job they do. Really nice genuine and caring people who all give that something extra to make the residents comfortable
When its my time for a care home, I hope I can come to Halsey !!
Reply from Katie Wade, Manager at Halsey House

Thank you for taking the time to give us some feedback. Its lovely to hear how happy you are with the care and support we give to our amazing residents. Its an absolute honour for us all here at Halsey to give the support not only to our residents but for families as well.

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Review from G C (Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been comfortable and safe while staying in Halsey House, The care staff are excellent.
Reply from Katie Wade, Manager at Halsey House

Thank you for taking the time to give us feedback. We take pride in ensuring we give excellent care and I'm pleased you found your stay with us a nice experience.

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Review from J S (Friend of Resident) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a beautiful home especially the dementia unit where it is so peaceful and calm setting. The residents are cared for and so lovely to talk to them. Carers are so patient and caring always have time to talk with a smile.
The home is home from home. Fantastic manager who manages well always having
time to speak to residents and staff alike. She has an open door policy for staff to be able to air their views and is there to listen and to care whatever their reasons. A very well-run home that we are so lucky to have.
Reply from Samantha Buckley, Business & Performance Manager at Halsey House

Thank you so much for taking the time to write this lovely review, We are immensely proud of the home and the Danbury Unit and its team are a jewel in the crown of Halsey House. We are all honoured to be a part of our resident's lives and to be able to care for them and their families and friends.

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Review from Yvonne A (Daughter of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Danbury Lodge for nearly a year and he has received excellent care throughout. The carers are so kind and considerate, always giving Dad his dignity. They are always trying to make him as comfortable as possible particularly now that he is chair/bed-bound. I would definitely recommend
Danbury Lodge to anyone that is ex-service. I am always kept informed of Dad’s care and anything that may affect him. My mum is very happy that Dad is in a place that he feels at home which has made the decision for long-term care an easier one.
Reply from Samantha Buckley, Business & Performance Manager at Halsey House

Thank you for taking the time to complete this review, I will pass on your kind words to our fabulous team at The Danbury Unit. We strive to ensure our residents feel that they are at home and that their relatives and loved ones are part of the British Legion Family.

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Review from Janet H (Daughter-in-law of Resident) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good well-run dementia unit. Very homely and comfortable.
The staff are amazing and professional. Nice and clean.
They encourage activities and welcome us when we visit.
As we live a long distance away they provided us with lunch which was lovely.
Reply from Samantha Buckley, Business & Performance Manager at Halsey House

Thank you for taking the time to send this review, our staff at Halsey House do an incredible job and will appreciate the feedback and kind words you have shared.

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Review from Alison D (Daughter of Resident) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for many years. Sadly she passed away last September. The staff were utterly amazing, and the care given was exceptional. Care for both my mother and her children.
During her final hours staff were with her 24/7. All staff work incredibly hard and show so much empathy.
Reply from Samantha Buckley, Business & Performance Manager at Halsey House

Thank you for taking the time to send this review, the staff at Halsey House work incredibly hard to ensure our residents and their families are given personalised care to the highest standard. We consider it a privilege to be able to care for all our residents, especially in their final days.

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Review from Jayne M (Next of Kin) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found the home inviting to all family members, especially our grandchildren. Our family member has become increasingly difficult and unwell but has always been treated with dignity and respect with everyone giving their best to interact and include her in every aspect of life in Halsey.
I am always informed of ongoing health issues and what has been decided with health professionals and treatments.
Residents rooms are light, airy and en-suite. There is room for little bits from home to make it personal and homely.
There is a programme of activities for everyone and entertainment with outside entertainers just about every week. Activities staff always encourage residents to take part in anything planned and even have manicure sessions which our family member loves.
I can honestly say it’s a fabulous place and am very happy that our family member is here.
Reply from Samantha Buckley, Business & Performance Manager at Halsey House

Thank you so much for you kind words and taking the time to send your review. Our staff strive for the best care for our residents and will appreciate your feedback that I will share with them.

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Review from Angeline S (Granddaughter of Resident) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has been at Halsey House for a number of years and has recently moved to their dementia specialist care. I was nervous about how she would react to the move, but it was done so carefully that we didn't think that she even noticed. When we came for our first visit to her new space, it
was wonderful. I have never been to such a warm and welcoming space! Great care and attention have been paid to the decor and arrangements there so that it does not feel like a 'secure' unit, but does feel safe.
Since moving to Halsey House, she has become more sociable and comfortable, which was happening less and less in the main part of the home because of her specialist needs. We were able to visit with my young son and it was like we had taken her out to lunch, even though we were at Halsey. The carers who work with her, the site team, and the receptionists and admin staff can't do enough to support her and us when we visit, especially since we are a considerable distance away.
Reply from Samantha Buckley, Business & Performance Manager at Halsey House

Thank you for taking the time to leave such a lovely review for Halsey House. We are so pleased to hear your Grandmothers move went so well. All our staff put our residents at the heart of everything we do and your positive feedback is greatly appreciated.

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Review from N J (Friend of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Halsey House seems to me to be a care home in actuality and not only in name. For over six years I have regularly visited a dear friend whose home is now with you. Thus I think I have a valid idea of its quality. Almost without exception, the staff from humble cleaners upwards are efficient, helpful
and respectfully courteous. In future days I would be glad to be an occupant.
Reply from Vicky Parker, Business improvement manager at Halsey House

Thank you for taking the time to leave a review for Halsey House. We are glad to hear that your experience of visiting Halsey House has been a positive one and that you feel your friend is well cared for by our wonderful staff team. It is very important to all our staff that our residents and their visitors are treated with kindness and respect. I will ensure your kind words are shared with the team.

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Review from E W (Daughter of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was cared for at Halsey House for a year before her death, at Halsey House, in July 2023. It was a very positive experience both for her and for us right from the beginning when she arrived for respite care following a hospital stay. She was expertly cared for and encouraged to participate
in activities. The food was also excellent and catered for her increasingly particular needs.
She was 100 when she died and her end-of-life care, both for her and her family, was also exemplary. We were so fortunate that her life ended in emotional and physical comfort.
Reply from Vicky Parker, Business improvement manager at Halsey House

Thank you for taking the time to leave a review for Halsey House. We are so glad to hear that you felt your mother was well-cared for during the time she spent with us. It is very important to our team that residents and their families feel valued and supported when they become a part of our community. Please accept our heartfelt condolences on the loss of your mother.

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Review from Nigel L (Respite Resident) published on 15 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a dual be low knew amputee and being the youngest resident, I started my stay with some reservations but overjoyed to be out of hospital. I met one of the deputy managers during my interview process and was very impressed. My stay has been a great pleasure to date with a very caring and attentive
staff at all levels. Nothing is too much trouble and all the staff genuinely care for the residents. Some facilities are slightly outdated but ideal for the elderly residents. The menus are somewhat repetitive with limitations on evening meals but for the most part well presented, tastes and good quality. Activities for most residents are ideal and I have taken part in quite a few activities. I would like to take part in more and include new activities such as board games or who did it mysteries. Jigsaw boards and rolls would be nice.
Reply from Vicky Parker, Business improvement manager at Halsey House

Thank you for taking the time to review Halsey House and provide useful feedback about your experience during your stay. We are aware that some of the facilities would benefit from updating and have plans in place for many of the communal areas and will seek to consult our resident committee within Halsey House as part of the process. Your feedback with regards to the menus is also appreciated, we are currently reviewing the dining experience at Halsey House and making planned improvements to both the environment and the food served to all residents. I will ensure your suggestions regarding broadening our activity provision reach our wellbeing and activities team.

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Review from Alan B (Son of Resident) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From making the initial enquires through to my mother entering Halsey House the help, understanding and cooperation from the reception team, management and the care and attention of the nursing staff and assistants has been absolutely first class.
The premises are a pleasure to enter, bright, spacious
and very functional. The people I have spoken to and got to know in such a short time visiting Mother are all delightful and happy to be in Halsey House as it is a real home to all. Most of all, my mother is happy there and in only a couple of weeks she is engaging with everyone there and taking part in activities and especially enjoying the food and care. She has benefitted straight away which is a great joy and relief to my wife and I.
Thanks to all at Halsey House.
Reply from Vicky Parker, Business improvement manager at Halsey House

Thank you for taking the time to leave such a wonderful review. I am thrilled to hear how well your Mother has settled in since joining Halsey House. I will ensure your lovely feedback is shared with the team.

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Review from Terrie C (Daughter of Resident) published on 21 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident at Halsey House for almost 10 years and he has always received excellent care throughout that time.
Staff are unfailingly friendly, cheerful, helpful and conscientious. As a family, we have been delighted by the level of care and expertise shown in dealing with Dad’s various
difficulties. We can not recommend Halsey House highly enough for the care of residents or as a place of work with excellent staff development opportunities.
Reply from Vicky Parker, Business improvement manager at Halsey House

Thank you for taking the time to leave a review for Halsey House. We value the feedback of all our residents and their families and are glad to hear that you have been happy with the care your Dad receives. I will share your lovely words with the team.

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Review from Jane H (Daughter of Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we became aware that I could no longer care for my father, we faced the difficult decision of having to look at and assess homes.
My brother found the home, and from the initial first enquiry to my father moving in it took just over 2.5 weeks.
The staff could not have been kinder, and I cannot
stress the amount of care shown to my family.
Dad has been there for over 1 month now, and he has settled in with zero problems.
He is 98 years old and has no health issues apart from mobility.
We hear so much negative feedback, and bad press about care homes, it is so nice to be able to give a positive view.
The staff are second to none, and we thank you for your care and support.
Thank you.
Reply from Vicky Parker, Business improvement manager at Halsey House

Thank you for taking the time to leave such lovely feedback. It is lovely to hear that your dad has settled so well at Halsey house. It is important to us that everyone feels respected, valued and well-cared for at Halsey. We will share your kind words with our team and look forward to welcoming your family to share in some of the planned activities with your dad in the future.

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Review from V C (Sister of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As you can see from my ratings, I can find nothing negative to say about Danbury (at Halsey House). From the start, my sister has been treated with dignity and her needs and interests considered. The facilities and care are the best I have come across. There is excellent communication with relatives
and the staff are thoughtful and attentive. The atmosphere in Danbury is always calm and positive. The dining room is always set out like a restaurant, a minor item maybe but it's indicative of standards and shows respect. My sister was a keen gardener and the staff have encouraged her to help water and weed the small garden in the center of the unit and to help choose plants. Danbury should be a template for all Alzheimer's care units and I trust them completely with my sister's care.
Reply from Vicky Parker, Business improvement manager at Halsey House

Thank you for taking the time to leave such a heartfelt review. It is lovely to hear how happy you are with the care your sister has received from the Danbury team, we will ensure this feedback is shared with them. We hope you can take the opportunity to enjoy the newly developed sensory area of Danbury's garden with your sister during your visits to Halsey House.

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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for Halsey House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Halsey House is calculated as follows: ( (147 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 167 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.787 Points relating to the number of positive Reviews for Halsey House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8. 14 Positive Reviews ÷ 17.8 = 0.787
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Katie

Katie Wade

Job Title: Home Manager Joined: 2021

Extremely passionate about ensuring people receive the best care and support to help them live a fulfilling and happy life, a life they choose to live.


I’m an extremely motivated person and a big believer that no matter how good something is, it always has a chance to be even better.


I believe I’m an excellent leader, who shows how important it is to respect and value each other. Ensuring we have a strong, confident and trusting of each other team.


I have over 14 years of experience in the health and social care industry. Working with both adults and children.


* Specializing in dementia care.


* 7 years of clinical experience in general theatres including ophthalmology.


* Over 6 years working in domiciliary care and children and adults with ASD and complex needs.


* Excellent understanding of CQC regulations

Frequently Asked Questions about Halsey House

What types of Care is Halsey House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Halsey House have?

There are 89 Single Rooms.

What are the Facilities & Services at Halsey House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Halsey House to the centre of Cromer?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Halsey House to verify any information. View our terms and conditions. Halsey House has an Enhanced Service - more info.