Care Homes Owned by Royal British Legion

Well done to you all.

My beloved parents recently moved into Mais house, and I can truly say that from the instant they arrived, the heartfelt and sincere welcome they received felt almost like a homecoming to me. This has shown to be a constant and fundamental spirit and culture of this unique and exceptional home. The highly professional and person centred caregiving is above and beyond, delivered by every single wonderful team member, with genuine kindness; compassion; patience; thoughtfulness; attention to detail and loving care. The food is excellent, highly nutritional, the menu is meticulously planned, providing an amazing choice. Nothing is too much trouble for the incredible staff and kitchen. The laundry service is amazing, with much care given to the more delicate fabrics such as silk and cashmere - just so beautifully attended to. Truly, this is an exemplary home and after having experienced a number of other care homes, Mais House is the 'creme de la creme' - a absolute class above! 10/10

If ever I need residential care, Mais House would have to be my first choice. I think I would be very happy there as everyone is so caring and patient and there is plenty to do if you want.

It has taken a long time for I to settle and this time has been so relaxing for him and me without the tension of too much stress. Staff have been so kind and he enjoys being in the choir. He is praised for his singing.

Sadly my mum had a stroke in late 2024 which left her needing nursing care. She has been a resident of Dunkirk Memorial Home since April 2025. In that time, I believe that Mum's care has been outstanding. I cannot praise the home enough. The care that she receives, the staff, the facilities, the setting, are second to none. Thank you, Dunkirk.

The care at Galanos is exemplary. The staff are caring, considerate and empathetic. They all take the time to get to know each resident and all of their family. The activities are super, the volunteers are wonderful and make it possible for so many residents to make memories, and the food is excellent. I really enjoy going to visit my father and I could not be happier that he is looked after in such a special and caring way. Thank you Galanos. You are wonderful.

I have known Sid for many years, and knowing he is cared for at Mais House gives me enormous peace of mind. The team at Mais House are truly exceptional and go above and beyond for both residents and their families. Every interaction I've had has been warm, caring, and thoughtful. From the friendly reception staff, to the wonderful kitchen team always offering a cuppa, to the incredible care staff who know their residents so personally and compassionately - the atmosphere is genuinely special. The grounds are beautiful, the activities are abundant, and there is such a strong sense of kindness throughout the home.

Kathleen xx

The best thing I ever did for Dad was to get him into Mais House. All the staff here have been nothing but really friendly, caring and helpful. Mais House has an excellent reputation and quite rightly so it's a class above any other carehome I have seen.

My wife has been a resident of Lister House for several years. She is very happy there. I visit at least 3 times per year and stay in the family guest room, we are separated, amicable. On my visit's I find all of the staff, from the cleaners to the nursing and admin staff are very professional, and friendly. A number of years ago my father got dementia. I had the dubious task of selecting his nursing home, so I have been in lots of homes. Lister House is the best one I have ever been in.

When visiting my wifes step dad, the care home felt very relaxed, happy and caring towards the residents. The atmosphere reflects the positive attitude that the care home management has built upon a daily basis. When dad arrived at the home, he was very poorly. With the atmosphere and the care, his health has been improved noticeably, which means he was able to celebrate his 91st birthday with his friends and family. The staff from the dining room, to nursing, entertainment, and domestic staff all made this afternoon enjoyable for him, which, as a family, we are very grateful.

PS Dad said the other day, "I'm going to get to 100" - he never said that before.

Although my father was a resident for less time than expected, his care and especially his end of life care was exceptional. He was treated with dignity and respect at all times, and the day and night staff did all they could to make my father as comfortable as possible. Maurice House, I am only sad my father was not there for long enough to appreciate all you have to offer.

I would also like to say what a wonderful atmosphere and homely feel Mais House has and we are always made very welcome by all the staff and management. I would highly recommend this home to any family as the care and atmosphere is just second to none.

DMH is very welcoming, wonderful facility and activities and friendly and helpful staff. Laundry is also very good. Access to management by residents is poor. My concerns or areas to improve on are: 1) Quality of food - fresh meat is rarely provided; there are too many calorific desserts provided to a type 2 diabetic resident. 2) Meal times, especially lunch, are too long and noisy it precludes attendance, which in turn discourages isolation. Meals out of room should be encouraged. 3) Supplies chains of meds

My Dad has been in Lister House since having multiple falls in March. Initially, for respite care but now it's going to be more long-term. I can't fault the place. Staff are wonderful, activities are wide ranging and the food is plentiful. Dad seems happy despite still asking to go home but he's well looked after, safe and that gives me full peace of mind. Thank you to everyone who is involved in my Dad's Care.

Lister house has great staff and we are lucky to have found this Home via my Dads National service. The office ladies and restaurant team are always smiley and helpful, the whole home is calm and relaxed, and the Residential staff are so professional and empathetic with my Mum - it is amazing to see how caring and patient they are. We are very grateful for the brilliant care Lister offers.

Good maintenance needs to be supported by life cycle replacement, which is lacking at the moment.

Your options don't list exceptional or phenomenal, but excellent is not sufficient to describe this experience of quality care and support, nor wonderful staff. Enormous thanks to the whole team.

I would just like to thank the Restaurant Manager and staff for their efforts in making the dining room so pretty this Mothers Day.The swathes of pink ribbon on the chairs and tables, pink carnations on the table, made a very attractive display. It was such a nice environment in which to have lunch with my mother. I remain confident that Mais House is one of the best places she could be for her needs.

My dad moved into DMH in August 2025. The personal care has been amazing and nothing has been too much trouble for the staff. The choice of food has been fantastic and great portion sizes. With a great range of choices for every resident's needs. Entertainment team are fabulous, giving a vast range of activities throughout the different seasons. Dad is only moving out due to us moving to France he can live with us. Thank you. 10/10.