Royal British Legion in Warwickshire | 1 Care Home

Review of
Galanos House
from L B (Daughter of Resident) published on 10 October 2025 Submitted via Postal Card • Report

Overall Experience

1. Inquiry - RBL Galanos House, was welcoming, answered my questions, felt safe and listened to.
2. Application - process was clear and exceeded my expectation. It covered eligibility, the forms 'This is me' and 'accessibility' were so goof to have mum voice.
3. Visit - mum was nervous, but this

disappeared instantly with the welcome, friendliness and your which exceeded her expectations. Liz, our guide respected and talked to mum all the time. It felt safe and mum noticed that as she was shown around. The pace of the tour was at mum's pace. No rushing and answered all questions with knowledge and passion. Residents, maintenance man, carers and others all spoke to mum using her name and it felt like a happy place but more than that it felt like a special community. It was a personal visit, thank you for making it special. Before leaving mum met Sarah, deputy manager, who like everyone focused on mum and her experience and asked if mum has any questions? Just the one; 'when can I move in?' - two hours and a life changing experience of which as her daughter was wonderful to hear - she made her own decision and I'm so proud of her but I'm also so grateful to all the staff at Galanos House.
4. Transition - Assessment for mum's care and accessibility was thoughtful and thorough. Mandy, thank you. Moving day was special, having lunch with mum in the restaurant helped us all. Mum's room looked great. The furniture was set out well, and we loved helping mum unpack as so many residents and staff popped their heads in to say hello to mum, wonderful. The online financial set up was easy.
Visiting mum is wonderful, she has a voice and is enjoying herself and the staff, careers and new friendships are special already. I'm so proud of mum and so grateful to RBL Galanos House and all the staff. Mum lost her soul mate, my dad in May this year, and now in September she's not alone and in a wonderful community. Thank you xx

Reply from Jo-Anne Wilson, Manger at Galanos House

Thank you for taking the time to leave a review. I am so pleased that you have had a positive experience and that mum has settled well into Galanos House

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Review of
Galanos House
from Christopher B (Husband of Resident) published on 1 October 2025 Submitted via Postal Card • Report

Overall Experience

My wife Susan admitted January 20th and has been given first class care. From the cleaning staff to the nurses impeccable service. I am more than happy. Keep up the great work.

Reply from Jo-Anne Wilson, Manger at Galanos House

Thank you for taking the time to leave a review. I am so pleased you are happy with the home and the care for your wife

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Review of
Galanos House
from Christopher B (Husband of Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

I wish to thank all the carers who looked after me and my wife who resides. It was our 49th wedding anniversary. We were treated to a lovely lunch and pudding. The staff were brilliant and made our day. The care she receives is wonderful at the home, splendid, top notch.

Reply from Jo-Anne Wilson, Manger at Galanos House

Thank you for this lovely feedback. I am so pleased you enjoyed your special day with your wife

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Review of
Galanos House
from Judy R (Daughter of Resident) published on 27 May 2025 Submitted via Website • Report

Overall Experience

My mum is on Nursing at Galanos. She receives excellent care from the whole staff team who are also very welcoming to us as her family. We were able to enjoy a lovely birthday celebration with mum though the standard of consideration is not reserved just for special occasions. I am particularly impressed

by the open, receptive way that staff respond to concerns and questions which fits with the values of the care home. I also really appreciate the attention paid by staff to the small but crucial acts of personal care

Reply from Jo-Anne Wilson, Manger at Galanos House

Thank you for taking the time to leave this review. We really appreciate your feedback and I am so pleased that you are happy with the care mum is getting at Galanos House

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Review of
Galanos House
from T B (Wife of Resident) published on 23 May 2025 Submitted via Website • Report

Overall Experience

Overall the experience at Galanos house has been outstanding. They work hard to achieve a safe and familiar environment for the residents. Visitors are welcomed and know exactly where the resident is, or find out immediately where they are.
Visitors feel they are part of an extended family. The staff

are helpful and considerate and Nothing is too much trouble .

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Review of
Galanos House
from Bronda H (Daughter of Resident) published on 23 May 2025 Submitted via Website • Report

Overall Experience

If there are any issues they are minor and very quickly resolved. The staff are professional whilst at the same time friendly and approachable. The volunteers are absolutely wonderful, kind-hearted people. The accommodation is superb, each room reflects its residents character and each one is very

personal. There are regular outings for those willing and able and plenty of 'indoors' entertainment. There's always a sense of well-being.

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Review of
Galanos House
from Ruth O (Daughter of Resident) published on 23 May 2025 Submitted via Website • Report

Overall Experience

Fantastic staff and volunteers. Lots of activities arranged daily. Individual needs addressed at all times. Great food, and choices for those with specific tastes/needs. I have highest regard for this facility.

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Review of
Galanos House
from H I (Daughter of Resident) published on 23 May 2025 Submitted via Website • Report

Overall Experience

My father has been living in the residential wing at Galanos for almost three years, and I'm extremely happy with the care he receives. He enjoys and actively participates in many of the activities on offer and even contributes to life at the home in his own way. To him, Galanos feels like one big family-from

the management team to the care staff and fellow residents-and he has received meaningful support from that family in many different ways. I am deeply grateful for the support from the staff in looking after him - thank you very much.

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Review of
Galanos House
from Vicki W (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report

Overall Experience

Thank you for making Dad's first impressions so positive! I was so impressed that, having dropped his TV off at Reception at around 10am, that it was already PAT tested and set up to work in his room by the time he arrived, 2 hours later.
Similarly, he mentioned he had been overwhelmed by how he

was received when he arrived.

Reply from Lucy Westland, Business Manager at Galanos House

Perfect, so pleased we have exceeded expectation and your family have received a warm Galanos welcome. Thank you so much for leaving us your review, appreciate it.

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Review of
Galanos House
from Sue G (Wife of Resident) published on 20 May 2025 Submitted via Website • Report

Overall Experience

Galanos House is.amazing, I can not fault it in anyway, I would go as far to say it has saved my husband's life as well as my own, everyone from nursing staff to carers to everyone who works there and of course the volunteers do the most amazing job, I am so grateful to all of them.

Reply from Sarah Taylor, Admin Supervisor at Galanos House

We are so happy we have been able to help and support you and your husband, your kind words are greatly appreciated by our wonderful team here. Thank you very much.

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Review of
Galanos House
from Allison M (Daughter of Resident) published on 20 May 2025 Submitted via Website • Report

Overall Experience

The experience I've had since my Father arrived at Galanos has been the best I could've wished for. From the management through to the nurses , care staff , activities team, maintenence & cleaners . They are all amazing . Nothing is too much trouble . They make my Father comfortable and well cared

for and myself when visiting very welcome.
Overall this is an outstanding care home.

Reply from Lucy Westland, Business Manager at Galanos House

So glad to hear your Galanos experience has been a positive one, we do strive to make a difference. Thanks you so much for your review, it is appreciated.

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Review of
Galanos House
from Jude G (Daughter of Resident) published on 20 May 2025 Submitted via Website • Report

Overall Experience

It's all about exceptional people who really care about exceptional residents
And dedicate themselves to making live truly golden for mum and every resident
I hope I will be lucky enough to end up here when I can't manage alone
Thank you

Reply from Lucy Westland, Business Manager at Galanos House

Thank you for your review, we really do appreciate you taking the time, such kind words and sentiment. Thank you.

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Review of
Galanos House
from Anthony E (Son of Resident) published on 20 May 2025 Submitted via Website • Report

Overall Experience

Ever since my mum arrived at Galanos in August 2024 the staff have been amazing and to this day they continue to be amazing and do a great job looking after everyone in the care home. I really can't thank them enough for everything they do and have done for my mum. My Father was also a resident at Galanos

in 2018 and I am very grateful for all the love care and the support of the staff and management. I must also say about the volunteerers they do a fantastic job as well and deserve a lot of praise for giving up there time to help others. My mum is well looked after and treated so well by everyone. Every chance we get we all should try and donate something to this wonderful care home. Thank you very much to everyone that makes Galanos house very special for my mum and I know that my mum is truly grateful and appreciates everything that every member of staff, management and volunteerers do for her. So a masssive thank you from my heart to you all.

Reply from Lucy Westland, Business Manager at Galanos House

Thank you so much for your kind review, we are delighted that we have been able to help your family live their best life. Our staff and volunteers really are a very dedicated team, we are very lucky. Thank you.

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Review of
Galanos House
from Michael S (Son of Resident) published on 12 May 2025 Submitted via Website • Report

Overall Experience

My mother was a resident at Galanos House for more than nine years. Mum lived in Poppy Lodge for the first seven years of her stay, and on the nursing wing for the last two years. My mother recently passed away peacefully at Galanos House at the age of 90 after having lived with the effects of Alzheimer's

for round 15 years.
The level of care that my mother received consistently over her nine years at Galanos can only be described as outstanding. Without exception, the staff were patient, kind, caring and professional in all of the aspects you could wish for.
There were many staff that had looked after Mum over the nine years, and too many to be able to thank when Mum passed away. Mum gained peace, security, happy times and kindness but - most of all - care and love too from the team at Galanos. My sister and I could not be more thankful for the way our Mum was cared for at Galanos and we believe Mum would have agreed.

Reply from Lucy Westland, Business Manager at Galanos House

Thank you so much for taking the time to review, your kind feedback will be passed on to the team. We are delighted to hear your kind works and are thankful we were able to support your family through this difficult time.

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Review of
Galanos House
from Emma L (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card • Report

Overall Experience

Galanos House and Poppy Lodge where my mum is looked after provide excellent care. Everyone is kid and approachable and look after the whole family. Mum feel safe and glad she is well looked after and can see me on a regular basis. Galanos House is kind, caring and clean, thanks to the wonderful staff

and volunteers.

Reply from Jo-Anne Wilson, Manger at Galanos House

Thank you for taking the time to write a review for Galanos House and Poppy lodge. I am so please that your mum is settled and being well cared for. We really appreciate your comments.

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Review of
Galanos House
from B K (Son-in-law of Resident) published on 12 March 2025 Submitted via Website • Report

Overall Experience

Galanos House is a bit special in my opinion. The culture in any organisation is key and Galanos appears to have one that is very caring both to residents and to staff. It appears to lead to low turnover of staff which is key in any organisation but particularly so in a care home. And I believe a lot

of how an organisation performs reflects what comes from the top. Going into a care home can never be easy but I have no worries about my mother in law at Galanos - she is really well cared for and it shows. It was the same for my late father in law too. I have experience of a relative in another care home and it's like chalk and cheese!

Reply from Jo-Anne Wilson, Manger at Galanos House

Thank you for taking the time to leave a review for Galanos House. Your thoughts and opinions are very welcome and your positive feedback really important to us

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Review of
Galanos House
from L H (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card • Report

Overall Experience

Making the decision to move a family member to a care home is always difficult but I cannot speak more positively about our Galanos House experience so far. My dad came to Galanos House for a short stay but has recently made the decision to become permanent. Every member of staff is kind, welcoming

and cares for Dad to an exceptionally high standard. Thank you to all involved.

Reply from Lucy Westland, Business Manager at Galanos House

Thank you so much for your lovely review, I am so pleased to hear of your positive experience here at Galanos House. We are extremely proud of all our staff, they are such ambassadors for the RBL and Galanos House, and they really are passionate about their work and enhancing the lives of our residents. I will make sure that they are aware of this feedback. Thank you so much.

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Review of
Galanos House
from S B (Daughter of Resident) published on 15 January 2025 Submitted via Website • Report

Overall Experience

The fact that the carers and nurses and all staff at Galanos House really do care shows massively. They have made my father's life liveable again. The team are really supportive and does their very best to help. The activities that the team run for residents are great and help to keep my father entertained

and involved, much more than other care homes have done in the past.

Reply from Jo-Anne Wilson, Manger at Galanos House

Thank you for taking the time to publish a review for Galanos House. Your feedback is appreciated.

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Review of
Galanos House
from Clifford J (Son of Resident) published on 25 November 2024 Submitted via Website • Report

Overall Experience

Fantastic and attentive care of my father, fully supportive and also kind and engaging. From name places at the dinner table, seemingly endless tea coffee and biscuits, to services like taking him to the dentist or meeting all medical needs, the Galanos team are really amazing.

Reply from Lucy Westland, Business Manager at Galanos House

Thank you so much for your kind review, this is our resident's home so we aim to make sure that all their needs are accommodated and their expectations exceeded, in order for them to live their best lives here with us; that includes liberal quantities of tea and homemade cake!

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Review of
Galanos House
from M H (Sister-in-law of Resident) published on 25 November 2024 Submitted via Website • Report

Overall Experience

I can't fault the care my brother-in-law is receiving at Poppy Lodge, all of the staff are lovely, friendly and caring. Nothing is ever too much trouble, they always have time to chat and are so patient.
His mobility has improved enormously because he's encouraged to get up and get involved, rather

than being left to just sit in his chair.
He's also put on a bit of weight and always looks clean and tidy now, not something that happened when he was living on his own.
Although he didn't want to go into a home he now says he wishes he'd come to Galanos House ages ago, you can't say better than that.

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Care Home Owned by Royal British Legion in Warwickshire

Royal British Legion Locations in Warwickshire (1)

Royal British Legion Reviews in Warwickshire (97)

Galanos House

Galanos House

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Galanos House

Galanos House

Galanos House

Galanos House

Galanos House

Galanos House

Galanos House

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Galanos House

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