Care Homes Owned by Royal British Legion in Warwickshire

I have recently lost me grandmother who was in a different care home in Leamington Spa. I cannot begin to explain the differences in the care that my nan and my uncle received. In Galanos House care and thought was clearly evident and it was so moving how Roy's end of life was treated in such a respectful and empathetic manner. Thank you all so much for taking good care of him throughout his time there, but particularly at the end of his life.

Every time I come to see Sue, it's a lovely experience all the staff greet me with a friendly smile from all. Caring for Sue they treat so kindly; it's a real pleasure. I chose this care home it has so many wonderful places to go, especially the fish pond and patio, where Sue and I can relax. You can walk over getting fresh air. Food delicious and wholesome. Sue has the best care she needs and it's gratifying. Well done.

It has taken a long time for I to settle and this time has been so relaxing for him and me without the tension of too much stress. Staff have been so kind and he enjoys being in the choir. He is praised for his singing.

The care at Galanos is exemplary. The staff are caring, considerate and empathetic. They all take the time to get to know each resident and all of their family. The activities are super, the volunteers are wonderful and make it possible for so many residents to make memories, and the food is excellent. I really enjoy going to visit my father and I could not be happier that he is looked after in such a special and caring way. Thank you Galanos. You are wonderful.

Today I attended "arts uplift" which is an 1 1/2 hour class for the over 65's. It's an incredible space with a wonderful teacher have learnt so much. Tomorrow I will be there for a Tai Chi class which will give me a chance to help with my fitness. The cafe provides good food and drink at very reasonable cost, great selection. I go to the the men's shed and am slowly learning how to operate things and make wooden items. It's a great place to be.

Visiting mum is wonderful, she has a voice and is enjoying herself and the staff, careers and new friendships are special already. I'm so proud of mum and so grateful to RBL Galanos House and all the staff. Mum lost her soul mate, my dad in May this year, and now in September she's not alone and in a wonderful community. Thank you xx

My mum is on Nursing at Galanos. She receives excellent care from the whole staff team who are also very welcoming to us as her family. We were able to enjoy a lovely birthday celebration with mum though the standard of consideration is not reserved just for special occasions. I am particularly impressed by the open, receptive way that staff respond to concerns and questions which fits with the values of the care home. I also really appreciate the attention paid by staff to the small but crucial acts of personal care

Visitors feel they are part of an extended family. The staff are helpful and considerate and Nothing is too much trouble .

My father has been living in the residential wing at Galanos for almost three years, and I'm extremely happy with the care he receives. He enjoys and actively participates in many of the activities on offer and even contributes to life at the home in his own way. To him, Galanos feels like one big family-from the management team to the care staff and fellow residents-and he has received meaningful support from that family in many different ways. I am deeply grateful for the support from the staff in looking after him - thank you very much.

Fantastic staff and volunteers. Lots of activities arranged daily. Individual needs addressed at all times. Great food, and choices for those with specific tastes/needs. I have highest regard for this facility.

If there are any issues they are minor and very quickly resolved. The staff are professional whilst at the same time friendly and approachable. The volunteers are absolutely wonderful, kind-hearted people. The accommodation is superb, each room reflects its residents character and each one is very personal. There are regular outings for those willing and able and plenty of 'indoors' entertainment. There's always a sense of well-being.

Similarly, he mentioned he had been overwhelmed by how he was received when he arrived.

Galanos House is.amazing, I can not fault it in anyway, I would go as far to say it has saved my husband's life as well as my own, everyone from nursing staff to carers to everyone who works there and of course the volunteers do the most amazing job, I am so grateful to all of them.

Overall this is an outstanding care home.

Thank you

Ever since my mum arrived at Galanos in August 2024 the staff have been amazing and to this day they continue to be amazing and do a great job looking after everyone in the care home. I really can't thank them enough for everything they do and have done for my mum. My Father was also a resident at Galanos in 2018 and I am very grateful for all the love care and the support of the staff and management. I must also say about the volunteerers they do a fantastic job as well and deserve a lot of praise for giving up there time to help others. My mum is well looked after and treated so well by everyone. Every chance we get we all should try and donate something to this wonderful care home. Thank you very much to everyone that makes Galanos house very special for my mum and I know that my mum is truly grateful and appreciates everything that every member of staff, management and volunteerers do for her. So a masssive thank you from my heart to you all.

There were many staff that had looked after Mum over the nine years, and too many to be able to thank when Mum passed away. Mum gained peace, security, happy times and kindness but - most of all - care and love too from the team at Galanos. My sister and I could not be more thankful for the way our Mum was cared for at Galanos and we believe Mum would have agreed.

Galanos House and Poppy Lodge where my mum is looked after provide excellent care. Everyone is kid and approachable and look after the whole family. Mum feel safe and glad she is well looked after and can see me on a regular basis. Galanos House is kind, caring and clean, thanks to the wonderful staff and volunteers.

Galanos House is a bit special in my opinion. The culture in any organisation is key and Galanos appears to have one that is very caring both to residents and to staff. It appears to lead to low turnover of staff which is key in any organisation but particularly so in a care home. And I believe a lot of how an organisation performs reflects what comes from the top. Going into a care home can never be easy but I have no worries about my mother in law at Galanos - she is really well cared for and it shows. It was the same for my late father in law too. I have experience of a relative in another care home and it's like chalk and cheese!

Making the decision to move a family member to a care home is always difficult but I cannot speak more positively about our Galanos House experience so far. My dad came to Galanos House for a short stay but has recently made the decision to become permanent. Every member of staff is kind, welcoming and cares for Dad to an exceptionally high standard. Thank you to all involved.