Care Home Owned by Royal British Legion in Warwickshire

cost, great selection. I go to the the men's shed and am slowly learning how to operate things and make wooden items. It's a great place to be.

disappeared instantly with the welcome, friendliness and your which exceeded her expectations. Liz, our guide respected and talked to mum all the time. It felt safe and mum noticed that as she was shown around. The pace of the tour was at mum's pace. No rushing and answered all questions with knowledge and passion. Residents, maintenance man, carers and others all spoke to mum using her name and it felt like a happy place but more than that it felt like a special community. It was a personal visit, thank you for making it special. Before leaving mum met Sarah, deputy manager, who like everyone focused on mum and her experience and asked if mum has any questions? Just the one; 'when can I move in?' - two hours and a life changing experience of which as her daughter was wonderful to hear - she made her own decision and I'm so proud of her but I'm also so grateful to all the staff at Galanos House.
4. Transition - Assessment for mum's care and accessibility was thoughtful and thorough. Mandy, thank you. Moving day was special, having lunch with mum in the restaurant helped us all. Mum's room looked great. The furniture was set out well, and we loved helping mum unpack as so many residents and staff popped their heads in to say hello to mum, wonderful. The online financial set up was easy.
Visiting mum is wonderful, she has a voice and is enjoying herself and the staff, careers and new friendships are special already. I'm so proud of mum and so grateful to RBL Galanos House and all the staff. Mum lost her soul mate, my dad in May this year, and now in September she's not alone and in a wonderful community. Thank you xx

by the open, receptive way that staff respond to concerns and questions which fits with the values of the care home. I also really appreciate the attention paid by staff to the small but crucial acts of personal care

are helpful and considerate and Nothing is too much trouble .

personal. There are regular outings for those willing and able and plenty of 'indoors' entertainment. There's always a sense of well-being.

the management team to the care staff and fellow residents-and he has received meaningful support from that family in many different ways. I am deeply grateful for the support from the staff in looking after him - thank you very much.

was received when he arrived.

for and myself when visiting very welcome.
Overall this is an outstanding care home.

in 2018 and I am very grateful for all the love care and the support of the staff and management. I must also say about the volunteerers they do a fantastic job as well and deserve a lot of praise for giving up there time to help others. My mum is well looked after and treated so well by everyone. Every chance we get we all should try and donate something to this wonderful care home. Thank you very much to everyone that makes Galanos house very special for my mum and I know that my mum is truly grateful and appreciates everything that every member of staff, management and volunteerers do for her. So a masssive thank you from my heart to you all.

for round 15 years.
The level of care that my mother received consistently over her nine years at Galanos can only be described as outstanding. Without exception, the staff were patient, kind, caring and professional in all of the aspects you could wish for.
There were many staff that had looked after Mum over the nine years, and too many to be able to thank when Mum passed away. Mum gained peace, security, happy times and kindness but - most of all - care and love too from the team at Galanos. My sister and I could not be more thankful for the way our Mum was cared for at Galanos and we believe Mum would have agreed.

and volunteers.

of how an organisation performs reflects what comes from the top. Going into a care home can never be easy but I have no worries about my mother in law at Galanos - she is really well cared for and it shows. It was the same for my late father in law too. I have experience of a relative in another care home and it's like chalk and cheese!

and cares for Dad to an exceptionally high standard. Thank you to all involved.

and involved, much more than other care homes have done in the past.