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Care Home Owned by Royal British Legion in Norfolk

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Royal British Legion in Norfolk

Only the locations & reviews in Norfolk for Royal British Legion are showing below.

View the details of all 6 locations (with 313 reviews) owned by Royal British Legion

Royal British Legion Locations in Norfolk (1)

 - Browse 1 Care Home owned by Royal British Legion in Norfolk
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Halsey House
31 Norwich Road, Cromer NR27 0BA 
9.3 49 reviews
Halsey House, Cromer, Norfolk
"My Mother has been a resident for nearly 12 months. Her room is lovely, food excellent, staff very friendly and attentive. There are…"   Read all 49 reviews
  • from £1,315 / week
  • 89 Rooms
Location Type Care Home

Halsey House is situated in the popular seaside resort of Cromer on the beautiful north Norfolk coast. The elegant old building is a great welcome for residents and guests alike. Cromer is famous for ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Royal British Legion Reviews in Norfolk (49)

9.4

Royal British Legion has a Group Review Score of 9.4 (9.443) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Royal British Legion must have a Review Score.

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Review of

Halsey House

from Stephen B (Son of Resident) published on 17 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been a resident for nearly 12 months. Her room is lovely, food excellent, staff very friendly and attentive. There are always activities she can choose to participate in. Her care has been excellent.
Reply from Samantha Buckley, Business & Performance Manager at Halsey HouseThank you so much for taking the time to send this very positive review, I will pass this on to our teams.
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Review of

Halsey House

from T L (Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have no problems at all every thing is 100% food is very good activity's good it is good to have pub on the place.Care staff have no problems with some times they appear to be under preassure but they seem to cope.I hope this is ok for you
Reply from Samantha Buckley, Business & Performance Manager at Halsey HouseThank you for taking the time to send this very positive review, it is greatly appreciated.
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Review of

Halsey House

from S L (Daughter of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first impression of Halsey Hoyse when initially phoning, then visiting to view on behalf of my mum, was how helpful and kind the administration staff were. The building itself was spacious and clean, and I was impressed with the various communal rooms and the main dining room.
During the four months
that mum was a resident, I was happy with the standard of care (although I sometimes felt that the carers were overloaded). The nursing staff, housekeeping and carers were all very kind and cheerful and did their best to make mum's last months as comfortable as they could. Her room was always kept clean and I was impressed with the standard of cleaning in the ensuite.
Reply from Katie Wade, Manager at Halsey HouseThanks you so much for taking the time share your feedback of our home.
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Review of

Halsey House

from S L (Son of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. I work in elderly care & can recognise excellence in the field.
My only suggestion would be for staff to use "Hello, my name is" badges.
Reply from Katie Wade, Manager at Halsey HouseThank you for your lovely feedback, and the suggestion for the name cards is a great idea.
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Review of

Halsey House

from Glynis W (Daughter of Resident) published on 1 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is imaculate, staff are very approachable and caring towards residents. When I have had any concerns the issues have been dealth with satisfactorily. Visitors to my father are always very impressed & say 'I would like to live here'. I am very pleased with the freedom & autonomy residents are
allowed. It was perfect that Halsey House provided food & drink and a room for Dads birthday party & he was able to invite his friends & relatives.
Reply from Samantha Buckley, Business & Performance Manager at Halsey HouseThank you for taking the time to review our home, Halsey House prides itself with the care and dedication to our residents in our home. I hope your dad had a lovely birthday celebration.
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Review of

Halsey House

from Julie H (Daughter of Resident) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went to Halsey for 3 weeks of respite.


All of our dealings with the staff leading up to mum going in and when she was there, were really good.


She has since told me she wouldn't hesitate to go back for more respite another time, or if the situation should arise that she needs full time care,

she has said Halsey House is where she would like to go.
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Review of

Halsey House

from Lee H (Widow Widower) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff was friendly and it was clean and tiny. Where the care home is situated in Cromer near the beach. It's quiet
Reply from Samantha Buckley, Business & Performance Manager at Halsey HouseThank you for taking the time to review our lovely home, your kind words will be passed to all our staff that make this home special.
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Review of

Halsey House

from H C (Wife of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wonderful husband was cared for by the Team at Halsey House. He passed away peacefully with me present. The staff were sensitive and caring. I was treated with the utmost respect. They made sure my most treasured man was comfortable until the end. I can not thank them enough for how they looked after
me, making sure I ate, giving me access to a shower, and comforting me through the day and evening. A few tears were shed by the professional staff, which goes to show how much they care.
Reply from Samantha Buckley, Business & Performance Manager at Halsey HouseThank you so much for your kind words, it was an honor to be part of you and your lovely husbands journey at Halsey House. You are both much loved by all the staff here and we will continue to hold on to our fond memories.
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Review of

Halsey House

from Michael l (Son of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care home in every way. I cannot wish for any better home for my mum to stay, from the first day she arrived, the staff are amazing and care very much about the residents.
Halsey house is a wonderful home, with a lovely atmosphere. The building is spacious, with a lot of character, and kept
extremely clean. As soon as you enter Halsey, you know the home is very well managed and offers a calm and caring environment.
The rooms are an excellent size, with a specious bathroom, have a nice garden view and cleaned every day.
The care team are excellent, and I am so impressed with the job they do. Really nice genuine and caring people who all give that something extra to make the residents comfortable
When its my time for a care home, I hope I can come to Halsey !!
Reply from Katie Wade, Manager at Halsey HouseThank you for taking the time to give us some feedback. Its lovely to hear how happy you are with the care and support we give to our amazing residents. Its an absolute honour for us all here at Halsey to give the support not only to our residents but for families as well.
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Review of

Halsey House

from G C (Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been comfortable and safe while staying in Halsey House, The care staff are excellent.
Reply from Katie Wade, Manager at Halsey HouseThank you for taking the time to give us feedback. We take pride in ensuring we give excellent care and I'm pleased you found your stay with us a nice experience.
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Review of

Halsey House

from J S (Friend of Resident) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a beautiful home especially the dementia unit where it is so peaceful and calm setting. The residents are cared for and so lovely to talk to them. Carers are so patient and caring always have time to talk with a smile.
The home is home from home. Fantastic manager who manages well always having
time to speak to residents and staff alike. She has an open door policy for staff to be able to air their views and is there to listen and to care whatever their reasons. A very well-run home that we are so lucky to have.
Reply from Samantha Buckley, Business & Performance Manager at Halsey HouseThank you so much for taking the time to write this lovely review, We are immensely proud of the home and the Danbury Unit and its team are a jewel in the crown of Halsey House. We are all honoured to be a part of our resident's lives and to be able to care for them and their families and friends.
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Review of

Halsey House

from Yvonne A (Daughter of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Danbury Lodge for nearly a year and he has received excellent care throughout. The carers are so kind and considerate, always giving Dad his dignity. They are always trying to make him as comfortable as possible particularly now that he is chair/bed-bound. I would definitely recommend
Danbury Lodge to anyone that is ex-service. I am always kept informed of Dad’s care and anything that may affect him. My mum is very happy that Dad is in a place that he feels at home which has made the decision for long-term care an easier one.
Reply from Samantha Buckley, Business & Performance Manager at Halsey HouseThank you for taking the time to complete this review, I will pass on your kind words to our fabulous team at The Danbury Unit. We strive to ensure our residents feel that they are at home and that their relatives and loved ones are part of the British Legion Family.
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Review of

Halsey House

from Janet H (Daughter-in-law of Resident) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good well-run dementia unit. Very homely and comfortable.
The staff are amazing and professional. Nice and clean.
They encourage activities and welcome us when we visit.
As we live a long distance away they provided us with lunch which was lovely.
Reply from Samantha Buckley, Business & Performance Manager at Halsey HouseThank you for taking the time to send this review, our staff at Halsey House do an incredible job and will appreciate the feedback and kind words you have shared.
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Review of

Halsey House

from Alison D (Daughter of Resident) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for many years. Sadly she passed away last September. The staff were utterly amazing, and the care given was exceptional. Care for both my mother and her children.
During her final hours staff were with her 24/7. All staff work incredibly hard and show so much empathy.
Reply from Samantha Buckley, Business & Performance Manager at Halsey HouseThank you for taking the time to send this review, the staff at Halsey House work incredibly hard to ensure our residents and their families are given personalised care to the highest standard. We consider it a privilege to be able to care for all our residents, especially in their final days.
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Review of

Halsey House

from Jayne M (Next of Kin) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found the home inviting to all family members, especially our grandchildren. Our family member has become increasingly difficult and unwell but has always been treated with dignity and respect with everyone giving their best to interact and include her in every aspect of life in Halsey.
I am always informed of ongoing health issues and what has been decided with health professionals and treatments.
Residents rooms are light, airy and en-suite. There is room for little bits from home to make it personal and homely.
There is a programme of activities for everyone and entertainment with outside entertainers just about every week. Activities staff always encourage residents to take part in anything planned and even have manicure sessions which our family member loves.
I can honestly say it’s a fabulous place and am very happy that our family member is here.
Reply from Samantha Buckley, Business & Performance Manager at Halsey HouseThank you so much for you kind words and taking the time to send your review. Our staff strive for the best care for our residents and will appreciate your feedback that I will share with them.
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Review of

Halsey House

from Angeline S (Granddaughter of Resident) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has been at Halsey House for a number of years and has recently moved to their dementia specialist care. I was nervous about how she would react to the move, but it was done so carefully that we didn't think that she even noticed. When we came for our first visit to her new space, it
was wonderful. I have never been to such a warm and welcoming space! Great care and attention have been paid to the decor and arrangements there so that it does not feel like a 'secure' unit, but does feel safe.
Since moving to Halsey House, she has become more sociable and comfortable, which was happening less and less in the main part of the home because of her specialist needs. We were able to visit with my young son and it was like we had taken her out to lunch, even though we were at Halsey. The carers who work with her, the site team, and the receptionists and admin staff can't do enough to support her and us when we visit, especially since we are a considerable distance away.
Reply from Samantha Buckley, Business & Performance Manager at Halsey HouseThank you for taking the time to leave such a lovely review for Halsey House. We are so pleased to hear your Grandmothers move went so well. All our staff put our residents at the heart of everything we do and your positive feedback is greatly appreciated.
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Review of

Halsey House

from N J (Friend of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Halsey House seems to me to be a care home in actuality and not only in name. For over six years I have regularly visited a dear friend whose home is now with you. Thus I think I have a valid idea of its quality. Almost without exception, the staff from humble cleaners upwards are efficient, helpful
and respectfully courteous. In future days I would be glad to be an occupant.
Reply from Vicky Parker, Business improvement manager at Halsey HouseThank you for taking the time to leave a review for Halsey House. We are glad to hear that your experience of visiting Halsey House has been a positive one and that you feel your friend is well cared for by our wonderful staff team. It is very important to all our staff that our residents and their visitors are treated with kindness and respect. I will ensure your kind words are shared with the team.
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Review of

Halsey House

from E W (Daughter of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was cared for at Halsey House for a year before her death, at Halsey House, in July 2023. It was a very positive experience both for her and for us right from the beginning when she arrived for respite care following a hospital stay. She was expertly cared for and encouraged to participate
in activities. The food was also excellent and catered for her increasingly particular needs.
She was 100 when she died and her end-of-life care, both for her and her family, was also exemplary. We were so fortunate that her life ended in emotional and physical comfort.
Reply from Vicky Parker, Business improvement manager at Halsey HouseThank you for taking the time to leave a review for Halsey House. We are so glad to hear that you felt your mother was well-cared for during the time she spent with us. It is very important to our team that residents and their families feel valued and supported when they become a part of our community. Please accept our heartfelt condolences on the loss of your mother.
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Review of

Halsey House

from Nigel L (Respite Resident) published on 15 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a dual be low knew amputee and being the youngest resident, I started my stay with some reservations but overjoyed to be out of hospital. I met one of the deputy managers during my interview process and was very impressed. My stay has been a great pleasure to date with a very caring and attentive
staff at all levels. Nothing is too much trouble and all the staff genuinely care for the residents. Some facilities are slightly outdated but ideal for the elderly residents. The menus are somewhat repetitive with limitations on evening meals but for the most part well presented, tastes and good quality. Activities for most residents are ideal and I have taken part in quite a few activities. I would like to take part in more and include new activities such as board games or who did it mysteries. Jigsaw boards and rolls would be nice.
Reply from Vicky Parker, Business improvement manager at Halsey HouseThank you for taking the time to review Halsey House and provide useful feedback about your experience during your stay. We are aware that some of the facilities would benefit from updating and have plans in place for many of the communal areas and will seek to consult our resident committee within Halsey House as part of the process. Your feedback with regards to the menus is also appreciated, we are currently reviewing the dining experience at Halsey House and making planned improvements to both the environment and the food served to all residents. I will ensure your suggestions regarding broadening our activity provision reach our wellbeing and activities team.
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Review of

Halsey House

from Alan B (Son of Resident) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From making the initial enquires through to my mother entering Halsey House the help, understanding and cooperation from the reception team, management and the care and attention of the nursing staff and assistants has been absolutely first class.
The premises are a pleasure to enter, bright, spacious
and very functional. The people I have spoken to and got to know in such a short time visiting Mother are all delightful and happy to be in Halsey House as it is a real home to all. Most of all, my mother is happy there and in only a couple of weeks she is engaging with everyone there and taking part in activities and especially enjoying the food and care. She has benefitted straight away which is a great joy and relief to my wife and I.
Thanks to all at Halsey House.
Reply from Vicky Parker, Business improvement manager at Halsey HouseThank you for taking the time to leave such a wonderful review. I am thrilled to hear how well your Mother has settled in since joining Halsey House. I will ensure your lovely feedback is shared with the team.
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