Care Homes Owned by Royal British Legion in North Yorkshire

My wife has been a resident of Lister House for several years. She is very happy there. I visit at least 3 times per year and stay in the family guest room, we are separated, amicable. On my visit's I find all of the staff, from the cleaners to the nursing and admin staff are very professional, and friendly. A number of years ago my father got dementia. I had the dubious task of selecting his nursing home, so I have been in lots of homes. Lister House is the best one I have ever been in.

My Dad has been in Lister House since having multiple falls in March. Initially, for respite care but now it's going to be more long-term. I can't fault the place. Staff are wonderful, activities are wide ranging and the food is plentiful. Dad seems happy despite still asking to go home but he's well looked after, safe and that gives me full peace of mind. Thank you to everyone who is involved in my Dad's Care.

Lister house has great staff and we are lucky to have found this Home via my Dads National service. The office ladies and restaurant team are always smiley and helpful, the whole home is calm and relaxed, and the Residential staff are so professional and empathetic with my Mum - it is amazing to see how caring and patient they are. We are very grateful for the brilliant care Lister offers.

A big thank you.

Lister House was a very happy home for my Mum for the last 16 months of her life. I expect, like lots of people, she was reluctant to give up her own home and move into a care home. But from day one, the staff at Lister House made the transition easy. After living on her own, Mum felt comforted knowing there was company whenever she needed it, whether that be carers or other residents. Mum enjoyed the food and I felt it was a significant factor in her wellbeing. The activities were varied and fun - Mum used to say that LH loved an excuse for a party or get-together! Mum lived on the Residential Unit and the staff were brilliant - their care, compassion and kindness was exceptional. Mum loved chatting with them and would often say that the staff were her second family. Mum died in April 2025. The support given to me during Mum's time at LH was very good but the care and support I received in the last few weeks was exceptional. Thank you to everyone for everything you did.

All the staff are friendly and go above and beyond to care for the residents at Lister House. My mum was put on palliative care after leaving hospital 8 months ago. Since then she's absolutely flourished by being cared for by the staff. She's now joining in with activities and eating independently, which she never did before.

Lister House is always clean and the staff friendly and helpful. We have no worries about our relatives care and comfort. Her room is always clean, warm and tidy and laundry's always done. Meals are excellent. Care is outstanding and that applies from nursing to office staff to cleaning and catering staff. So glad we chose Lister House.

A lovely high standard overall, in every department.

Lister House provides excellent care for my father, helping him to feel fully involved in the community of the home, helping him develop and keep his interests up, providing kind and experienced staff, delicious food, fully refurbished room with ensuite shower and providing a clean and happy place for everyone

They are also very helpful to visitors too.

Thank you.

My Father originally went to Lister House for Residential Care but more lately was in the Nursing Care Unit. The care he received throughout was exceptional. Nothing was ever too much trouble for any member of staff who all were welcoming and caring.

The whole family loves Lister House - our mother/granny/mother-in-law is very happy here, and we are happy, too, because the care of her is excellent in all respects. We leave her knowing she is cared for 24/7 and is safe - all her needs are understood and catered for by a loving, caring team of staff. The communication between the team here and ourselves is open and timely, and there is always someone to listen to any concerns we have and put appropriate actions in place if needed. Mother receives the very best care here - thank you, Lister House.

I have been a resident since 16th November 2021. I have found everything of a very high order. Of course little things go wrong from time to time but they are rectified very quickly. I find all the staff kind, pleasant to talk to, and always ready to give service. I doubt if there is a better retirement home anywhere else in the country. Thank you for making my time pleasant and contented. I hope the rest of my life will be as enjoyable as the past 12 months.

During my 18 months as a resident I have found Lister House to be a very pleasant and safe home. The care is very good and I enjoy the company of many like-minded ex-military. I would definitely recommend Lister House.

All aspects of care are excellent.

Beautiful home and initial care was very good, until Dad deteriorated and his personality changed due to dementia. There are too many ageing staff who did not know his needs. One agency regular carer was wonderful and gave excellent care. Two full-time staff were not very understanding or caring, they should be in a different career. His end of life care left a lot to be desired. A friend went to see him when regular carers was not there to find a carer playing on his phone at 3:30 pm while Dad had dry sick on his bed. He had not been given anything to eat since 9:30 am. We were extremely disappointed to not even receive a condolence card or message and no representation at his funeral. Cannot recommend, unless things improve.

From visiting my father here he always seems very happy and content. He is still able to be reasonably independent, the staff are always on hand if required. If there are any issues of any kind they are always dealt with immediately. I have no concerns and know my dad is in good hands and being cared for throughout the day and night.

Moving Dad into a care home was a very concerning thing for us. We need not have worried as the standards and environment at Lister House have meant he has not only settled in well but loves living here! Standards are high, but it is the lovely friendly atmosphere in Lister House that stands out. The staff throughout the home in whatever sense of fun we are truly thankful for that.

I have been here for over three months and I've settled in well.