Lister House

Southgate, Ripon HG4 1PG
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9.6 25 Reviews
  • Lister House, Ripon
Lister House is situated in landscaped gardens in the historic North Yorkshire town of Ripon, sometimes known as ‘the gateway to the Dales’. The town is easily accessible by road and public transport. They are surrounded by local beauty spots and stunning scenery, including the Dales.

Spacious and comfortable, Lister House is somewhere the residents can feel at home. There’s a shared bond because each resident has a Service connection. It means there’s a team spirit and a feeling that everyone looks out for each other. Lister House has 60 en-suite bedrooms in their main building, as well as a specialist dementia care wing. Their excellent team of care assistants and nurses provide a genuinely relaxed and friendly atmosphere. They have comfortable lounges, a bar, library and attractive landscaped gardens to relax in.

Camaraderie and social interaction play a big part in the day-to-day life of Lister House. There is an activity co-ordinator who helps residents to pursue their passions and hobbies through a range of regular events, including live music, bingo, quizzes and crafts. They also have an ecumenical Chapel where members of the Ripon Cathedral Chapter celebrate regular services.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1159
  • Self-Funded Residential Dementia Care: from £1403
  • Self-Funded Nursing Care: from £1570
  • RESPITE Self-Funded Residential Care: from £1159
  • RESPITE Self-Funded Residential Dementia Care: from £1403
  • RESPITE Self-Funded Nursing Care: from £1554

These prices are only a guideline, please contact Lister House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Steven Kay (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ex-Service men and women and their dependants
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006
  • Number of floors: 2

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (25)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting is open, necessity for an appointment

Parking

  • Parking is limited to approx. 25 cars, parking in the adjoining road areas designated as disabled parking areas. Request that the parking bays used, please do not park in the area marked ambulance only.

Lister House Reviews (25)

9.6

Lister House has a Review Score of 9.6 (9.592) out of 10, based on 14 reviews in the last 2 years.
Over all time Lister House has 25 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Lister House
  • 10
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Total of 25, showing 1-20
Review from L S (Wife of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband arrived at Lister House just over 6 weeks ago and we have never looked back. I didn't want our life to change; we still maintain the same way of life but with the 2C's - care and company. We are in a bubble at Lister House wonderful caring staff and excellent food, such a happy place. My
husband has gone from strength to strength and is very contented.
A big thank you.
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Review from K E (Daughter of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lister House was a very happy home for my Mum for the last 16 months of her life. I expect, like lots of people, she was reluctant to give up her own home and move into a care home. But from day one, the staff at Lister House made the transition easy. After living on her own, Mum felt comforted
knowing there was company whenever she needed it, whether that be carers or other residents. Mum enjoyed the food and I felt it was a significant factor in her wellbeing. The activities were varied and fun - Mum used to say that LH loved an excuse for a party or get-together! Mum lived on the Residential Unit and the staff were brilliant - their care, compassion and kindness was exceptional. Mum loved chatting with them and would often say that the staff were her second family. Mum died in April 2025. The support given to me during Mum's time at LH was very good but the care and support I received in the last few weeks was exceptional. Thank you to everyone for everything you did.
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Review from Denise S (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are friendly and go above and beyond to care for the residents at Lister House. My mum was put on palliative care after leaving hospital 8 months ago. Since then she's absolutely flourished by being cared for by the staff. She's now joining in with activities and eating independently,
which she never did before.
Reply from Steven Kay, Home Manager at Lister House

Thank you so much for your feedback, it is important to us that we support everyone at Lister including families and loved ones.

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Review from L E (Niece of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lister House is always clean and the staff friendly and helpful. We have no worries about our relatives care and comfort. Her room is always clean, warm and tidy and laundry's always done. Meals are excellent. Care is outstanding and that applies from nursing to office staff to cleaning and catering
staff. So glad we chose Lister House.
Reply from Steven Kay, Home Manager at Lister House

Thank you so much for your review, it is important that you have no worries, however we are always here for you if you do.

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Review from H S (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are very friendly, welcome and polite.
Staff are generally very supportive & helpful though occasionally appear thin on the ground.
The public areas are always clean and well presented too.
The links can be rather chilly and the courtyard garden rather bland and dull through the winter
months, but internally the social areas are decorated well for every event or change of season, bringing brightness and fun.
Throughout the better months the grounds are well maintained and a pleasure to be out in .
A lovely high standard overall, in every department.
Reply from Steven Kay, Home Manager at Lister House

Thank you for your review, the winter certainly dampened the presentation of the courtyard, I hope that you and your loved one will enjoy it when it has bloomed in spring. The link area can be cool at times especially if the doors are left open, taking on board what you have said we will have signs made encouraging everyone to close the doors to keep the link warm.

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Review from Bernadette T (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lister House provides excellent care for my father, helping him to feel fully involved in the community of the home, helping him develop and keep his interests up, providing kind and experienced staff, delicious food, fully refurbished room with ensuite shower and providing a clean and happy place for
everyone
Reply from Terri Warren, Business and performance manager at Lister House

Dad is an important member of our residents committee, helping us to understand the needs of our residence from a residents prospective is very important to us all at Lister House. I look forward to seeing him at the next meeting and yourself at the next family meal celebrations where you can have some more of the fantastic food produced from our catering staff.

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Review from J M (Friend of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visit Lister House I am always impressed by the staff and the wonderful feel of the entire place.
The staff always do their utmost to ensure the residents are well looked after and cherished.
They are also very helpful to visitors too.
Reply from Steven Kay, Home Manager at Lister House

Thank you for taking time to review Lister House, it is a privilege to provide care for our veterans and their families. It is delightful to see visitors in the home joining in the many activities provided, it brings joy and laughter to all.

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Review from Sue P (Daughter of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we arrived in January 2024, we knew Dad to be in safe, caring, and supportive hands. We were all welcomed so warmly by all the staff and at once were reassured that Dad's needs would be met. This continued day and night, throughout the time Dad lived at Lister House. All staff were totally
committed to the needs of their residents and in tune with them. Nothing was too much trouble - we will always remember his fantastic 101st birthday party in May. The staff were friendly, always approachable and knowledgeable and the whole environment is geared around the residents, with lovely rooms, light and airy communal areas, and an inviting outside space. The food is very good and there is a great programme of activities to enjoy.
Dad died in September 2024 and we could not have wished for a better, kinder, more attentive environment for Dad to live in for his last months.
Thank you.
Reply from Terri Warren, Business and performance manager at Lister House

Thank you for your kind words. It was a pleasure to have Dad in the home and indeed to have you both visiting. Lister House prides itself on being one big family and your kind comments help to highlight this. By outlining the good work we do to ensure our Service Users and their families are looked after means a lot to the staff I will indeed pass your comments on. Dad's 101 Birthday is something we will all cherish for a long time. Please do feel free to pop in and see us for a chat. Remember when the time is right for you both we are always looking for good volunteers.

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Review from D J (Son of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father originally went to Lister House for Residential Care but more lately was in the Nursing Care Unit. The care he received throughout was exceptional. Nothing was ever too much trouble for any member of staff who all were welcoming and caring.
Reply from Terri Warren, Business and performance manager at Lister House

Thank you for your wonderful comments. It's nice to know we give the standard of care that is expected from us.

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Review from F W (Daughter-in-law of Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole family loves Lister House - our mother/granny/mother-in-law is very happy here, and we are happy, too, because the care of her is excellent in all respects. We leave her knowing she is cared for 24/7 and is safe - all her needs are understood and catered for by a loving, caring team of staff.
The communication between the team here and ourselves is open and timely, and there is always someone to listen to any concerns we have and put appropriate actions in place if needed. Mother receives the very best care here - thank you, Lister House.
Reply from Terri Warren, Business and performance manager at Lister House

Thank you for your kind words. I can share the feeling of love you have for Lister House. I have been here for ten years now, and it is not a day too long; I love coming to work and sharing my day with the service users their families and colleagues. I am so glad we are making a difference to your Mother/Granny/Mother-in-law. The teams will be happy when I share this with them.

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Review from Kenneth C (Resident) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident since 16th November 2021. I have found everything of a very high order. Of course little things go wrong from time to time but they are rectified very quickly. I find all the staff kind, pleasant to talk to, and always ready to give service. I doubt if there is a better retirement
home anywhere else in the country. Thank you for making my time pleasant and contented. I hope the rest of my life will be as enjoyable as the past 12 months.
Reply from Terri Warren, Business and performance manager at Lister House

Hi Ken, Thank you for your wonderful comments. I believe you are on the residents committee now this is great news as it helps to give the residents a voice and informs us of the good work or improvements we need to do to ensure you all have the care needs you rightly deserve. Here at Lister House.
With kind regards.

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Review from David U (Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my 18 months as a resident I have found Lister House to be a very pleasant and safe home. The care is very good and I enjoy the company of many like-minded ex-military. I would definitely recommend Lister House.
Reply from Terri Warren, Business and performance manager at Lister House

Thank you for the lovely comments. The staff at Lister House are really happy to hear that you feel safe, well cared for, and that you enjoy the company of others who live and work within your home. I know you have just joined the residents committee, this is fabulous as it helps give the residents a voice and choice of how they wish things to be done this enables us to provide in turn the ability to offer you all good quality of care you all deserve and have just highlighted so a big thank you. See you at the next meeting.

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Review from H B (Wife of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All aspects of care are excellent.
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Review from A O (Daughter of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Beautiful home and initial care was very good, until Dad deteriorated and his personality changed due to dementia. There are too many ageing staff who did not know his needs. One agency regular carer was wonderful and gave excellent care. Two full-time staff were not very understanding or caring, they
should be in a different career. His end of life care left a lot to be desired. A friend went to see him when regular carers was not there to find a carer playing on his phone at 3:30 pm while Dad had dry sick on his bed. He had not been given anything to eat since 9:30 am. We were extremely disappointed to not even receive a condolence card or message and no representation at his funeral. Cannot recommend, unless things improve.
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Review from S G (Daughter of Resident) published on 27 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From visiting my father here he always seems very happy and content. He is still able to be reasonably independent, the staff are always on hand if required. If there are any issues of any kind they are always dealt with immediately. I have no concerns and know my dad is in good hands and being cared
for throughout the day and night.
Reply from Terri Warren, Business and performance manager at Lister House

We are so pleased to hear that your dad is happy and content here at Lister House.
We promote within the home the need for our residents to live as independently as they can, but being there for them if required. It's always nice to hear that are staff training and hard work are helping to support the residents with their independence whilst maintaining their dignity. Thank you for your feedback.

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Review from R C (Son of Resident) published on 27 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moving Dad into a care home was a very concerning thing for us. We need not have worried as the standards and environment at Lister House have meant he has not only settled in well but loves living here! Standards are high, but it is the lovely friendly atmosphere in Lister House that stands out. The
staff throughout the home in whatever sense of fun we are truly thankful for that.
Reply from Terri Warren, Business and performance manager at Lister House

Thank you for your kind words. Here at Lister House, we are aware of the difficult decision it is for families and residents to come and stay with us, and we strive to make this transaction as smooth as possible for all. We welcome you all to the Lister family and hope that join in with some of the fun things we do.

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Review from J C (Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for over three months and I've settled in well.
Reply from Terri Warren, Business and performance manager at Lister House

It's lovely to hear that you have settled here at Lister House so quickly. Lister House offers so much fun with activities going on all the time.
hope to see you soon.

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Review from S F (Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The services and physiotherapy and wellbeing team are second to none.
Reply from Terri Warren, Business and performance manager at Lister House

Our welfare team work hard to ensure that our residents are offered a variety of entertainment, don't forget we are always open to new ideas. Our physiotherapist is new to Lister House and is making a great difference to our resident's physical needs. I will be sure to pass on your comments to the teams.

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Review from Denise R (Daughter of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents have been, and one is still in Lister. I cannot praise Lister highly enough. I know when I go home after visiting, I have complete peace of mind that she is looked after in such a wonderful and sympathetic way. I can't praise all the staff enough. It's like a first-class hotel suite
with all the benefits of a hospital.
Reply from Terri Warren, Business and performance manager at Lister House

Thank you for your kind words; it is nice to hear we are achieving our goals in looking after our residents. We are pleased that you can go home and relax after your visit. Visitors are very much part of the Lister House family.

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Review from J G (Wife of Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband attends day care once a week and could not be happier about his care. I have not put a rating for rooms as he isn't a resident and I haven't seen the rooms.
Reply from Terri Warren, Business and performance manager at Lister House

Thank you for this feedback, our day care continues to grow from strength to strength since re-opening, following the pandemic. It's always lovely to greet you when you come into Lister. Thank you for giving our residents your valuable time.

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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Lister House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.737 for Lister House is calculated as follows: ( (134 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 167 Ratings = 4.737
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.855 Points relating to the number of positive Reviews for Lister House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 13 Positive Reviews ÷ 15.2 = 0.855
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Steve

Steve Kay

Job Title: Registered Manager Joined: 2019

I began working in care at the age of 17 as a Nursing Assistant in a rather large Victorian hospital in Middlesbrough. At the age of 24, I successfully completed training as a qualified nurse. During the following years, I progressed from Staff Nurse to Charge Nurse, Community Nurse, and spent several years working with the Armed Forces in the Middle East as a Nurse. I then returned to England and worked for a national social care group as a Clinical Lead, managing an early-onset dementia unit. This later progressed to an Associate Manager role and finally became a Registered Care Home Manager.
It has always been my life's ambition to work in a non-profit organisation/charity sector of care, another was working with the ex-military. My role at the Royal British Legion combines both ambitions, it is often said "Be careful what you wish for" - well, this is certainly not the case at Lister House and the Royal British Legion.
The residents, their families, and the staff are extremely well supported, the levels of staffing and support far surpass the levels that I had become accustomed to working within the commercial sector of care.

Ged

Ged Wilson

Job Title: Deputy Manager Joined: 2019

I joined the Royal British Legion at Lister House as Senior Nurse, I was then successful in gaining the post of Deputy Manager. This is an exciting role as I have direct oversight of the Nursing and Dementia Care. As there are two Deputy Managers at Lister House, I have the opportunity to spend time with our residents and families, ensuring that the care provided is person-centred and dovetailed to the needs of the individual.

Laura

Laura Atkinson

Job Title: Deputy Manager Joined: 2019

I joined the Royal British Legion at Lister House in 2019 as Deputy Manager. I have direct oversight of Residential Care and the Wellbeing team that provide the wonderful activities within Lister House. I also have direct oversight of the provision of Day Care called Poppy Fields.

Paula

Paula Salt

Job Title: Wellbeing Lead Joined: 2014

I joined the Royal British Legion in 2014, I am the Wellbeing Lead at Lister House. This post is extremely rich in its diversity as I plan the activities for the whole home in collaboration with the Clinical Leads and Laura, one of the Deputy Managers. I also run the Day Care Service "Poppy Fields"; unfortunately this service was suspended during the pandemic, and I am looking forward to it reopening very soon.


I am currently in the process of setting up a music therapy group with our residents, we already have a residents' choir; singing is a passion of mine and I am proud to be a member of the Military Wives Choir.


The team and I are always willing to try new activities and entertainment, the regular meetings that we have support our residents not only to choose the activities but to also organise and run them.

Frequently Asked Questions about Lister House

What types of Care is Lister House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lister House have?

There are 72 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Lister House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lister House to the centre of Ripon?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lister House to verify any information. View our terms and conditions. Lister House has an Enhanced Service - more info.