Visiting is open, necessity for an appointment
Parking is limited to approx. 25 cars, parking in the adjoining road areas designated as disabled parking areas. Request that the parking bays used, please do not park in the area marked ambulance only.
Lister House has a Review Score of 9.6 (9.550) out of 10, based on 14 reviews in the last 2 years. Over all time Lister House has 23 reviews.
Review from Peter S (Husband of Resident) published on 24 February 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynne B (Daughter of Resident) published on 14 January 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard H (Nephew of Resident) published on 14 August 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.550) out of 10 for Lister House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.695 for Lister House is calculated as follows: ( (129 Excellents x 5) + (28 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 167 Ratings = 4.695
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.855 Points relating to the number of positive Reviews for Lister House is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 13 Positive Reviews ÷ 15.2 = 0.855
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Nov 2018
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2019
I began working in care at the age of 17 as a Nursing Assistant in a rather large Victorian hospital in Middlesbrough. At the age of 24, I successfully completed training as a qualified nurse. During the following years, I progressed from Staff Nurse to Charge Nurse, Community Nurse, and spent several years working with the Armed Forces in the Middle East as a Nurse. I then returned to England and worked for a national social care group as a Clinical Lead, managing an early-onset dementia unit. This later progressed to an Associate Manager role and finally became a Registered Care Home Manager.
It has always been my life's ambition to work in a non-profit organisation/charity sector of care, another was working with the ex-military. My role at the Royal British Legion combines both ambitions, it is often said "Be careful what you wish for" - well, this is certainly not the case at Lister House and the Royal British Legion.
The residents, their families, and the staff are extremely well supported, the levels of staffing and support far surpass the levels that I had become accustomed to working within the commercial sector of care.
Job Title: Deputy Manager
Joined: 2019
I joined the Royal British Legion at Lister House as Senior Nurse, I was then successful in gaining the post of Deputy Manager. This is an exciting role as I have direct oversight of the Nursing and Dementia Care. As there are two Deputy Managers at Lister House, I have the opportunity to spend time with our residents and families, ensuring that the care provided is person-centred and dovetailed to the needs of the individual.
Job Title: Deputy Manager
Joined: 2019
I joined the Royal British Legion at Lister House in 2019 as Deputy Manager. I have direct oversight of Residential Care and the Wellbeing team that provide the wonderful activities within Lister House. I also have direct oversight of the provision of Day Care called Poppy Fields.
Job Title: Wellbeing Lead
Joined: 2014
I joined the Royal British Legion in 2014, I am the Wellbeing Lead at Lister House. This post is extremely rich in its diversity as I plan the activities for the whole home in collaboration with the Clinical Leads and Laura, one of the Deputy Managers. I also run the Day Care Service "Poppy Fields"; unfortunately this service was suspended during the pandemic, and I am looking forward to it reopening very soon.
I am currently in the process of setting up a music therapy group with our residents, we already have a residents' choir; singing is a passion of mine and I am proud to be a member of the Military Wives Choir.
The team and I are always willing to try new activities and entertainment, the regular meetings that we have support our residents not only to choose the activities but to also organise and run them.
