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Spacious and comfortable, Lister House is somewhere the residents can feel at home. There’s a shared bond because each resident has a Service connection. It...
Care Provided by Lister House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We offer third Party top ups and these will go through the Local Authorities.
We offer a high standard of care, laundry, catering. We hold a level 5 hygiene certificate in the kitchen. We have an active activities team, All trips, and entertainments are free, however residents will need to purchase any gifts or souvenir's.
The price(s) shown are provided by the care home. Contact Lister House for full pricing details and T&Cs.
Contact Lister House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Royal British Legion
- Voluntary / Not for Profit Owned
Person in charge
- Steven Kay (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
- Ex-Service men and women and their dependants
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2006
- Number of floors: 2
Room Information
- Single Rooms (72)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (25)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visiting is open, necessity for an appointment
Parking
- Parking is limited to approx. 25 cars, parking in the adjoining road areas designated as disabled parking areas. Request that the parking bays used, please do not park in the area marked ambulance only.
Lister House Reviews (28)
Lister House has a Review Score of 9.4 (9.377) out of 10, based on 11 reviews in the last 2 years.
Over all time Lister House has 28 reviews.
The services and physiotherapy and wellbeing team are second to none.
Our welfare team work hard to ensure that our residents are offered a variety of entertainment, don't forget we are always open to new ideas. Our physiotherapist is new to Lister House and is making a great difference to our resident's physical needs. I will be sure to pass on your comments to the teams.
Both my parents have been, and one is still in Lister. I cannot praise Lister highly enough. I know when I go home after visiting, I have complete peace of mind that she is looked after in such a wonderful and sympathetic way. I can't praise all the staff enough. It's like a first-class hotel suite with all the benefits of a hospital.
Thank you for your kind words; it is nice to hear we are achieving our goals in looking after our residents. We are pleased that you can go home and relax after your visit. Visitors are very much part of the Lister House family.
My husband attends day care once a week and could not be happier about his care. I have not put a rating for rooms as he isn't a resident and I haven't seen the rooms.
Thank you for this feedback, our day care continues to grow from strength to strength since re-opening, following the pandemic. It's always lovely to greet you when you come into Lister. Thank you for giving our residents your valuable time.
My father was a resident at Lister House Care Home prior to his death in 2015. He was very well cared for and he felt very much at home for the fourteen months he was here. Since he died, I have been a volunteer and visit weekly. As a former family and as a volunteer, I have always been made to feel welcome and part of the 'team'.
Lister House is always very grateful to all our volunteers. We are always happy to receive new volunteers, just pop in and see.
I am so pleased about the care and support my relative is given. The staff go above and beyond to not only nurse and support him but become his family in my absence. During covid lockdowns, we were updated on visiting and protecting the residents. Phoned weekly by staff with updates. Newsletters emailed show the activities for the month which hopefully families can soon join in. Now we can visit wearing masks mindful of flu etc, not just covid. I am involved in decisions regarding my relative and well-being and my views are listened to. I highly recommend Lister House.
Thank you for your kind words. Here at Lister House, we pride ourselves on being one large family. We will continue to send out monthly bulletins to our families, as this highlights what activities we have going on within the home. Please feel free to join in at any time. Coffee and tea are always available.
This month my wife will have been in the nursing home for 3 years, after severe operations for a rare case of infection on the brain resulting in 2 operations to remove the infected part, It's been a difficult time to recover to the level she is at now thanks to the excellent nursing including the testing and help to get the increase in her condition. We're not there yet but, we, my family, me and all the staff have worked hard to get her to this much-improved state.
The care, dignity, compassion and love he received over that time was sensational, not just for him but towards myself as I live away and had to stay at Lister to be with him.
I could go home knowing he was happy. He was always taken to the restaurant for meals, the entertainment, nothing was ever too much trouble.
Dad passed away on 24/12/18. My Lister House family were wonderful both to dad and myself. Nowhere can compare to Lister House.
Lister House cares for my 96 year old uncle on residential status, and formerly cared for his wife (who had advanced dementia) on nursing status, till her recent death. In all the time spent there my Uncle has had only praise for the quality, comprehensiveness and professionalism of every aspect of their provision. In all our visits, which are never announced, my wife and I have never found anything wanting in their provision of either level of care. Lister House is part of the British Legion charity and direct comparison with commercial care provision, of which we also have experience, is difficult. Given that, this establishment truly offers the gold standard of care and I cannot imagine anywhere else could be better.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 November 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Lister House.
There are no upcoming events for Lister House.
Awards / Recognitions (1)
- 19 Nov 2021Recipient: Lister House
Accreditations
There are no accreditations posted yet for Lister House.
Meet the Team (2)

It has always been my life's ambition to work in a non-profit organisation/charity sector of care, another was working with the ex-military. My role at the Royal British Legion combines both ambitions, it is often said "Be careful what you wish for" - well, this is certainly not the case at Lister House and the Royal British Legion.
The residents, their families, and the staff are extremely well supported, the levels of staffing and support far surpass the levels that I had become accustomed to working within the commercial sector of care.

I joined the Royal British Legion at Lister House as Senior Nurse, I was then successful in gaining the post of Deputy Manager. This is an exciting role as I have direct oversight of the Nursing and Dementia Care. As there are two Deputy Managers at Lister House, I have the opportunity to spend time with our residents and families, ensuring that the care provided is person-centred and dovetailed to the needs of the individual.
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