Lister House

Southgate, Ripon HG4 1PG
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9.6 25 Reviews
  • Lister House, Ripon
Lister House is situated in landscaped gardens in the historic North Yorkshire town of Ripon, sometimes known as ‘the gateway to the Dales’. The town is easily accessible by road and public transport. They are surrounded by local beauty spots and stunning scenery, including the Dales.

Spacious and comfortable, Lister House is somewhere the residents can feel at home. There’s a shared bond because each resident has a Service connection. It means there’s a team spirit and a feeling that everyone looks out for each other. Lister House has 60 en-suite bedrooms in their main building, as well as a specialist dementia care wing. Their excellent team of care assistants and nurses provide a genuinely relaxed and friendly atmosphere. They have comfortable lounges, a bar, library and attractive landscaped gardens to relax in.

Camaraderie and social interaction play a big part in the day-to-day life of Lister House. There is an activity co-ordinator who helps residents to pursue their passions and hobbies through a range of regular events, including live music, bingo, quizzes and crafts. They also have an ecumenical Chapel where members of the Ripon Cathedral Chapter celebrate regular services.
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Care Provided by Lister House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1159
  • Self-Funded Residential Dementia Care: from £1403
  • Self-Funded Nursing Care: from £1570
  • RESPITE Self-Funded Residential Care: from £1159
  • RESPITE Self-Funded Residential Dementia Care: from £1403
  • RESPITE Self-Funded Nursing Care: from £1554

These prices are only a guideline, please contact Lister House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Steven Kay (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ex-Service men and women and their dependants
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006
  • Number of floors: 2

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (25)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting is open, necessity for an appointment

Parking

  • Parking is limited to approx. 25 cars, parking in the adjoining road areas designated as disabled parking areas. Request that the parking bays used, please do not park in the area marked ambulance only.

Lister House Reviews (25)

9.6

Lister House has a Review Score of 9.6 (9.625) out of 10, based on 11 reviews in the last 2 years.
Over all time Lister House has 25 reviews.

Overall Experience
  • 21
  • 3
  • 1
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Date Published
  • 25
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  • 8
  • 11
  • 14
Reviewer Connection to Lister House
  • 10
  • 4
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  • 1
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Total of 25, showing 21-25
Review from G S (Regular Volunteer) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident at Lister House Care Home prior to his death in 2015. He was very well cared for and he felt very much at home for the fourteen months he was here. Since he died, I have been a volunteer and visit weekly. As a former family and as a volunteer, I have always been made to feel
welcome and part of the 'team'.
Reply from Terri Warren, Business and performance manager at Lister House

Lister House is always very grateful to all our volunteers. We are always happy to receive new volunteers, just pop in and see.

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Review from L C (Daughter of Resident) published on 21 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased about the care and support my relative is given. The staff go above and beyond to not only nurse and support him but become his family in my absence. During covid lockdowns, we were updated on visiting and protecting the residents. Phoned weekly by staff with updates. Newsletters emailed
show the activities for the month which hopefully families can soon join in. Now we can visit wearing masks mindful of flu etc, not just covid. I am involved in decisions regarding my relative and well-being and my views are listened to. I highly recommend Lister House.
Reply from Terri Warren, Business and performance manager at Lister House

Thank you for your kind words. Here at Lister House, we pride ourselves on being one large family. We will continue to send out monthly bulletins to our families, as this highlights what activities we have going on within the home. Please feel free to join in at any time. Coffee and tea are always available.

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Review from Peter S (Husband of Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This month my wife will have been in the nursing home for 3 years, after severe operations for a rare case of infection on the brain resulting in 2 operations to remove the infected part, It's been a difficult time to recover to the level she is at now thanks to the excellent nursing including the testing
and help to get the increase in her condition. We're not there yet but, we, my family, me and all the staff have worked hard to get her to this much-improved state.
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Review from Lynne B (Daughter of Resident) published on 14 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lister House is the most wonderful place. My dad was resident here in the ground floor nursing unit for about 2 years.
The care, dignity, compassion and love he received over that time was sensational, not just for him but towards myself as I live away and had to stay at Lister to be with him.
I
could go home knowing he was happy. He was always taken to the restaurant for meals, the entertainment, nothing was ever too much trouble.
Dad passed away on 24/12/18. My Lister House family were wonderful both to dad and myself. Nowhere can compare to Lister House.
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Review from Richard H (Nephew of Resident) published on 14 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lister House cares for my 96 year old uncle on residential status, and formerly cared for his wife (who had advanced dementia) on nursing status, till her recent death. In all the time spent there my Uncle has had only praise for the quality, comprehensiveness and professionalism of every aspect of
their provision. In all our visits, which are never announced, my wife and I have never found anything wanting in their provision of either level of care. Lister House is part of the British Legion charity and direct comparison with commercial care provision, of which we also have experience, is difficult. Given that, this establishment truly offers the gold standard of care and I cannot imagine anywhere else could be better.
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Current Review Score: 9.6 (9.625)

Overview of Review Score

The Review Score of 9.6 (9.625) out of 10 for Lister House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.901 for Lister House is calculated as follows: ( (118 Excellents x 5) + (13 Goods x 4) ) ÷ 131 Ratings = 4.901
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.724 Points relating to the number of positive Reviews for Lister House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 11 Positive Reviews ÷ 15.2 = 0.724
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Steve

Steve Kay

Job Title: Registered Manager Joined: 2019

I began working in care at the age of 17 as a Nursing Assistant in a rather large Victorian hospital in Middlesbrough. At the age of 24, I successfully completed training as a qualified nurse. During the following years, I progressed from Staff Nurse to Charge Nurse, Community Nurse, and spent several years working with the Armed Forces in the Middle East as a Nurse. I then returned to England and worked for a national social care group as a Clinical Lead, managing an early-onset dementia unit. This later progressed to an Associate Manager role and finally became a Registered Care Home Manager.
It has always been my life's ambition to work in a non-profit organisation/charity sector of care, another was working with the ex-military. My role at the Royal British Legion combines both ambitions, it is often said "Be careful what you wish for" - well, this is certainly not the case at Lister House and the Royal British Legion.
The residents, their families, and the staff are extremely well supported, the levels of staffing and support far surpass the levels that I had become accustomed to working within the commercial sector of care.

Ged

Ged Wilson

Job Title: Deputy Manager Joined: 2019

I joined the Royal British Legion at Lister House as Senior Nurse, I was then successful in gaining the post of Deputy Manager. This is an exciting role as I have direct oversight of the Nursing and Dementia Care. As there are two Deputy Managers at Lister House, I have the opportunity to spend time with our residents and families, ensuring that the care provided is person-centred and dovetailed to the needs of the individual.

Laura

Laura Atkinson

Job Title: Deputy Manager Joined: 2019

I joined the Royal British Legion at Lister House in 2019 as Deputy Manager. I have direct oversight of Residential Care and the Wellbeing team that provide the wonderful activities within Lister House. I also have direct oversight of the provision of Day Care called Poppy Fields.

Paula

Paula Salt

Job Title: Wellbeing Lead Joined: 2014

I joined the Royal British Legion in 2014, I am the Wellbeing Lead at Lister House. This post is extremely rich in its diversity as I plan the activities for the whole home in collaboration with the Clinical Leads and Laura, one of the Deputy Managers. I also run the Day Care Service "Poppy Fields"; unfortunately this service was suspended during the pandemic, and I am looking forward to it reopening very soon.


I am currently in the process of setting up a music therapy group with our residents, we already have a residents' choir; singing is a passion of mine and I am proud to be a member of the Military Wives Choir.


The team and I are always willing to try new activities and entertainment, the regular meetings that we have support our residents not only to choose the activities but to also organise and run them.

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