Care Home Owned by Royal British Legion in East Sussex

Thank you so much for sharing your kind feedback about Dick's stay at Mais House. We are delighted to hear that he was happy and well cared for, and that you were able to enjoy your break with peace of mind. It's wonderful that he made a connection with Ron and felt comfortable in his surroundings. Your words mean a lot to our team, and we are grateful for your recognition of the care, friendliness, and dedication our staff provide. We will continue to ensure Dick-and all our residents-feel safe, supported, and valued. Thank you again for taking the time to share your experience. We look forward to welcoming Dick (and perhaps a visit to see Ron!) back to Mais House in the future. Kind Regards

Thank you so much for your lovely review. At Mais House, were committed to providing person-centred care where each residents wellbeing, dignity, and choices are at the heart of everything we do as a Royal British Legion home.Your kind words mean a great deal to us and will be shared with the whole team they take great pride in delivering compassionate care every day. We truly appreciate your visits, as do our residents, and its always a pleasure to share our home and warm hospitality with families and friends.

Thank you so much for your lovely and positive comments. We're delighted to hear that you enjoyed the fine dining experience and the excellent care provided at Mais House. Your feedback truly means a lot to us.I will be sharing your kind words with our dedicated teams who work so diligently to deliver great, person-centred care to all our residents.You are always welcome back anytime - we look forward to seeing you again soon!Kind Regards Sue Knight

Thank you so much for your kind and thoughtful review. We are absolutely delighted to hear how well your mother has settled in at Mais House and that she is already making such wonderful progress. It is truly rewarding for our team to know that her happiness, health, and independence are improving, and we are glad that you feel supported and reassured by the care she is receiving.We take great pride in creating a welcoming environment where residents are treated with dignity and as individuals, so your recognition of the staff's attention to detail and warmth means a great deal. It is also lovely to know that you are enjoying the dining experience and varied activities, which are such an important part of daily life here.Your gratitude will be shared with the whole team, who will be so pleased to know their dedication has made a difference.Kind Regards Sue Knight - Registered Manager

Thank you so much for your kind words and for taking the time to share your feedback. We are delighted to hear that you are pleased with the care your mother receives here at Mais House.Your special mention of our kitchen and restaurant team will mean a great deal to them. They work hard to provide nutritious, varied, and enjoyable meals, even in challenging times, and it's wonderful to know their efforts are appreciated.We will ensure your comments are shared with the whole team, who will be encouraged by your recognition.Kind regards,The Mais House Care Home Team

Good morning,We do appreciate your wonderful feedback. It was a privilege to care for your father at Mais, and he will be deeply missed. At Mais, we strive to deliver the highest quality of care and support to our residents, with our staff committed to creating a positive experience for both residents and their families. Thank you for entrusting us with the care of your remarkable father, who brought joy and light to all who knew him.

We are so pleased you enjoyed your visit to Mais House. We would love your friend to make Mais his permanent home and hope his time with us has helped him at this difficult period. I will share your expereience with the team. We always apprecaite feedback to ensure we are providing a warm, comfortable and welcoming environment for our residents and their visitors. Thank you.

Thank you for your kind words which I will pass on to the Mais Team. We hope to welcome your wife back soon. Best wishes to you and your family.

We are so pleased you were able to come and enjoy such a memorable day. She looked very elegant as always in her gold, it's hard to believe she is the remarkable age of 101. Best wishes from the Mais House team.

Thank you for taking the time to give such a lovely review. It was a pleasure to have your brother here with us at Mais. Although he was here a relatively short time the team enjoyed getting to know and bring out his character. I know one of our amazing care team particularly enjoyed the time she spent with him in his room painting the mural on the wall of one of his favourite books. We have events planned throughout 2024 and hope we will see you in the future. Very best wishes to you and your family.

Thank you for taking the time to leave such a warm review. It was a pleasure to look after your father and pleased you and your family felt supported during such a difficult time. With best wishes to you all from the team at Mais House.

Thank you for leaving such a wonderful review. It is always appreciated to know what we do makes a difference to those in our care and to their families. Your mum was very dear to the team here. I will pass this on to the whole team. We look forward to welcoming you back to Mais House in the future. With very best wishes to you and your family.

Thank you for taking the time to leave such a positive review. We are pleased your dad has settled at Mais. I will pass your comments to the rest of the team. Thank you.