Care Homes Owned by Royal British Legion in East Sussex

My beloved parents recently moved into Mais house, and I can truly say that from the instant they arrived, the heartfelt and sincere welcome they received felt almost like a homecoming to me. This has shown to be a constant and fundamental spirit and culture of this unique and exceptional home. The highly professional and person centred caregiving is above and beyond, delivered by every single wonderful team member, with genuine kindness; compassion; patience; thoughtfulness; attention to detail and loving care. The food is excellent, highly nutritional, the menu is meticulously planned, providing an amazing choice. Nothing is too much trouble for the incredible staff and kitchen. The laundry service is amazing, with much care given to the more delicate fabrics such as silk and cashmere - just so beautifully attended to. Truly, this is an exemplary home and after having experienced a number of other care homes, Mais House is the 'creme de la creme' - a absolute class above! 10/10

If ever I need residential care, Mais House would have to be my first choice. I think I would be very happy there as everyone is so caring and patient and there is plenty to do if you want.

I have known Sid for many years, and knowing he is cared for at Mais House gives me enormous peace of mind. The team at Mais House are truly exceptional and go above and beyond for both residents and their families. Every interaction I've had has been warm, caring, and thoughtful. From the friendly reception staff, to the wonderful kitchen team always offering a cuppa, to the incredible care staff who know their residents so personally and compassionately - the atmosphere is genuinely special. The grounds are beautiful, the activities are abundant, and there is such a strong sense of kindness throughout the home.

Kathleen xx

The best thing I ever did for Dad was to get him into Mais House. All the staff here have been nothing but really friendly, caring and helpful. Mais House has an excellent reputation and quite rightly so it's a class above any other carehome I have seen.

When visiting my wifes step dad, the care home felt very relaxed, happy and caring towards the residents. The atmosphere reflects the positive attitude that the care home management has built upon a daily basis. When dad arrived at the home, he was very poorly. With the atmosphere and the care, his health has been improved noticeably, which means he was able to celebrate his 91st birthday with his friends and family. The staff from the dining room, to nursing, entertainment, and domestic staff all made this afternoon enjoyable for him, which, as a family, we are very grateful.

I would also like to say what a wonderful atmosphere and homely feel Mais House has and we are always made very welcome by all the staff and management. I would highly recommend this home to any family as the care and atmosphere is just second to none.

I would just like to thank the Restaurant Manager and staff for their efforts in making the dining room so pretty this Mothers Day.The swathes of pink ribbon on the chairs and tables, pink carnations on the table, made a very attractive display. It was such a nice environment in which to have lunch with my mother. I remain confident that Mais House is one of the best places she could be for her needs.

Every time we visit my mother-in-law at Mais House, we are reassured that she is receiving the best possible care. All staff who work there, whether in kitchen, domestic or clinical - always name-check her and show genuine care and affection. We must also say how grateful we are to the superb culinary and dining team, who have managed to tempt her into putting on a little much-needed weight. Having eaten in the dining room ourselves, it is easy to see why! With our sincere thanks for all you do.

Thank you to every one at Mais House for all that you do.

I only visited once, but was impressed with so many aspects of this care home. To start, the friendliness and efficiency of the staff was comforting.The dining room had the atmosphere of a restaurant and the menu could be tailored to suit individual tastes. There was a lovely garden where residents could go out to or be taken whenever they wanted. Altogether very impressive. My friend sadly was only there for a short time but he had the very best ofcare.

Arrived Mais House 1 May 25. Have been first-class help and kindness from all staff bearing in mind my date of birth was 8th March 1923.

Very clean home. All over wonderful.

Dick came Mais House for a rest bite break.

As this was the first time for him to be away from me as his carer, he was apprehensive.

My sons visited him in my absence and always found Dick happy, though one occasion he was tired( this is normal for Dick as he sleeps a lot at home.)

He is difficult to assess as with his dementia he is often very forgetful. My opinion is that he has been very happy though home sick and missing Daisy, our small dog.

We, the boys and myself have been impressed with all the staff, who although busy are friendly and very helpful.

Dick had a well found room with en suite with all he needed. All was spotless and I found was perfect for his privacy as needed.

Thank you Mais House for looking after Dick so well, it made a huge difference to my break knowing he was so well cared for.

He seems to have made a friend in Ron and he said he would like to come and see him.

Sue

We have visited a resident in Mais House on 3 occasions in the past year and been extremely impressed. The staff are efficient, attentive and very friendly and the home beautifully clean and well kept. The friend we visit always looks immaculate with a shirt and tie and well groomed. He is always cheerful despite suffering from dementia and enjoys being in Mais House where the care is excellent.

Thank you for all you are doing.

I am delighted with the care, services and facilities at Mais House. In one month, my Mother is happier and more alive. She arrived in a wheelchair and now walks with her walker. The staff are professional, caring and pay attention to detail; they all addressed my mother by name from the first day. The food and dining room ambience is a treat and the activities and entertainment varied and engaging. The family is most grateful to my Mother's care team and all dedicated staff.

My mother has improved so much since she has been here, both cognitively and happiness wise. Food and care excellent. Activities varied and engaging.

Very friendly staff and residents. The overall atmosphere is very welcoming. I have seen a very positive change in my grandma since she has been living here.

My father received end of life care at Mais House. Words can hardly describe the wonderful care, love and respect that he received every single day by every member of staff. He was happy, comfortable and content. The whole team took time to know and understand him, their thoughtful attention made every day a good day for him. As a family, we will be forever thankful for wrapping your arms around us all, and showing love and respect to dad.

I came to visit a recently bereaved friend who is staying for 2/3 weeks respite and I stayed for lunch, which I have to say was very nice and well presented. The class of wine was a pleasant surprise I was very impressed by the only residents lounge I saw. The staff were friendly and everywhere was clean. My friend is already planning to make Mais house his permanent home and I really think it's the best thing he could do. If ever I need to go into care Mais house would be my first choice