Care Homes Owned by Royal British Legion in East Sussex

Dear Gloria

Thank you for your incredibly moving and heartfelt review. We are honoured that you entrusted Mais House with your father's care during such an important time. Your words beautifully reflect the compassion, dignity and dedication our team strives to provide every day.

It means so much to know that the care and support given to your father brought comfort to both you and your mother. We are particularly touched by your description of our staff as "angels at work". Your kind recognition of their attentiveness, kindness and commitment will mean a great deal to them.

We will share your lovely tribute with the entire team, who work tirelessly to ensure every resident receives the highest standard of care. Thank you again for your trust and for taking the time to share your experience. Our thoughts remain with you and your family. Read less

Thank you so much for your kind and thoughtful review. We are truly delighted to hear that your grandparents are happy and comfortable in our care, and that your family feels welcomed and supported whenever you visit.

Your lovely comments about our team, hospitality, and quality of food mean a great deal to us. We are passionate about creating a warm, caring environment where residents feel at home and their wellbeing is always our highest priority. It is especially rewarding to know that the care, compassion, and attention to detail shown by our staff have given your family peace of mind.

We will be sure to share your wonderful feedback with the entire team, who work tirelessly to provide the best possible care every day. Thank you for taking the time to recognise their dedication and commitment.

It is a privilege to care for your grandparents, and we greatly appreciate your trust and support.

Best wishes Read less

Good afternoon

Thank you so much for your kind and thoughtful review. We are delighted to hear that your experience with Mais House has been such a positive one.

It means a great deal to our team to know that the care and support provided to your parents has made a difference. We are incredibly proud of our dedicated staff, and your comments about their kindness, friendliness and welcoming nature will be shared with them all.

We are also pleased that you enjoy visiting and appreciate the dining experience we offer. Creating a warm, comfortable and enjoyable environment for our residents and their loved ones is at the heart of everything we do.

Thank you once again for taking the time to share your feedback and for placing your trust in us. Your support and appreciation are truly valued. Read less

Thank you so much for taking the time to leave such a wonderful review. We are delighted to hear that both you and your husband felt so welcome during your visit to Mais House. It is especially pleasing to know that your sister feels comfortable, safe and well cared for, as this is always our highest priority.

Your kind comments about our team, dining experience and hospitality will be shared with all our staff, who work hard every day to provide a warm and supportive environment for our residents and their families. Thank you again for your lovely feedback and for recommending Mais House so highly. Read less

Thank you so much for taking the time to share your experience and for your kind words. We are delighted to hear that you and your family have felt supported since your dad joined us at Mais House. Choosing a nursing home for a loved one is a significant decision, so it means a great deal to know that Mais House feels more like an extension of home and that your family feels reassured by the care your dad receives. Your comments about our nursing team, support staff, kitchen team, and the beautiful grounds will be shared with everyone. We are incredibly proud of the dedication, kindness, and person-centred care our colleagues provide every day, and it is wonderful to know that this has made such a positive difference to your dad and your family. Thank you once again for your trust, support, and thoughtful feedback. It is a privilege to care for your dad, and we look forward to continuing to support him and your family. Read less

Thank you so much for your lovely review. We are truly delighted to hear that both you and your husband have felt so welcome and at home with us since his admission in February.

Providing a homely environment where residents and their families feel valued, respected and supported is at the heart of everything we do. It is wonderful to know that our teams friendly approach, personal touches and commitment to high-quality home-cooked meals have made such a positive difference to your experience.

Your kind words mean a great deal to all of us, and we will be sure to share your feedback with the team. Thank you for taking the time to leave this review and for trusting us with your husband's care. Read less

Sue Knight and the Mais Team Read less

All the best Sue Knight and the Mais Team Read less

Thank you so much for taking the time to share such a heartfelt review. We are truly delighted to hear that your father's move to Mais House has been such a positive experience for both of you.

It means a great deal to our team to know that their kindness, care, and dedication have made such an impression. We strive to create a warm, supportive, and welcoming environment for all our residents and their families, and your words are a wonderful affirmation of that commitment.

Your recognition of Mais House as "a class above" is incredibly appreciated and will be shared with the whole team, as feedback like yours is what motivates us to continue delivering the highest standard of care.

Thank you again for your kind words and for trusting us with your father's care.

Sue Knight and the Mais Team Read less

Thank you very much for your kind and thoughtful feedback. We are delighted to hear that you find the home to have a relaxed, happy, and caring atmosphere, as this is something we strive to create every day.

It is wonderful to know that your wife's stepdad's health has improved during his time with us. Supporting our residents' wellbeing is at the heart of what we do, and your comments mean a great deal.

We are especially pleased that he was able to celebrate his 91st birthday surrounded by loved ones, and that our team could help make the occasion so enjoyable. Your kind words about all our staff will be shared, as they will truly appreciate the recognition.

Thank you again for your feedback and for trusting us with his care.

Kind Regards

Sue and the Mais Team Read less

Thank you so much for taking the time to share such a lovely review. We're truly honoured that you chose to celebrate your Father-in-Law's 91st birthday with us - what a special occasion!

It's wonderful to hear that you enjoyed your first dining experience with us and that both the meal and the dining room made such a positive impression. Our team will be delighted to know their efforts helped make the day memorable, and your kind words about the staff mean a great deal.

We look forward to welcoming you all again soon.

Kind Regards

Sue and the Mais Management team Read less

Thank you so much for your kind feedback. We are delighted to hear that you and your mother enjoyed the Mothers Day dining experience and that the teams efforts created such a lovely atmosphere.

Our Restaurant and Catering team take great pride in making these occasions special, so your comments mean a great deal. We are also very pleased to hear your confidence in the care provided at Mais House.

We would love to welcome you to more of our events. Our dining team always enjoy having families join us for lunch, dinner, and celebrations, and we pride ourselves on creating memorable experiences for residents and their loved ones.

We look forward to seeing you again soon. Read less

The Mais House Team Read less

Thank you so much for your incredibly kind words. Reading your review really made our day! We're so pleased to hear that your dad has settled in well and is happy here - that means everything to us. Helping our residents feel truly at home, comfortable and able to enjoy the things they love is exactly what we aim for every day. Your comments about our team, the warm welcomes, the food and the activities will mean such a lot to everyone. The staff genuinely care, and it's lovely to know that this shines through. It's a real privilege to look after your dad and to be part of his journey with you. Thank you for your trust and support - it honestly means more than you know. Read less

Thank you so much for taking the time to leave such a thoughtful and positive review of Mais House.

We are truly pleased that, during your visit, you felt reassured by the friendliness and efficiency of our team. Creating a warm, welcoming and professional environment for residents and visitors alike is extremely important to us, so your kind comments mean a great deal to everyone here.

It is lovely to hear that you enjoyed the atmosphere of our dining room. Our team works hard to make mealtimes a positive and personalised experience, ensuring menus can be tailored to individual preferences and dietary needs. We also take great pride in our garden space, as we understand how important fresh air and outdoor access are to wellbeing.

We are honoured that your friend spent his time with us and that you felt he received the very best of care, . It is always our priority to ensure every resident is treated with dignity, compassion and respect. Read less

Thank you so much for taking the time to share your kind words with us. We are truly pleased to hear that since your arrival at Mais House on 1 May 2025, you have experienced first-class help, kindness, and support from our team. Your feedback means a great deal to us and is a wonderful reflection of the compassion and dedication our staff strive to provide every day. It is a privilege to support you, and we are grateful for your trust in our care. Your message has been shared with the team, who will be very encouraged by your comments.

With our very best wishes,

Susan Knight Read less

It means a great deal to us to know your friend feels happy, relaxed, and well supported here. Creating a comfortable, safe, and welcoming environment is at the heart of what we do, and feedback like this reassures us that we are achieving that.

Thank you again for taking the time to share your thoughts it truly means a lot to the whole team at Mais House. Read less

Thank you so much for sharing your kind feedback about Dick's stay at Mais House. We are delighted to hear that he was happy and well cared for, and that you were able to enjoy your break with peace of mind. It's wonderful that he made a connection with Ron and felt comfortable in his surroundings. Your words mean a lot to our team, and we are grateful for your recognition of the care, friendliness, and dedication our staff provide. We will continue to ensure Dick-and all our residents-feel safe, supported, and valued. Thank you again for taking the time to share your experience. We look forward to welcoming Dick (and perhaps a visit to see Ron!) back to Mais House in the future. Kind Regards Read less

Thank you so much for your lovely review. At Mais House, were committed to providing person-centred care where each residents wellbeing, dignity, and choices are at the heart of everything we do as a Royal British Legion home.Your kind words mean a great deal to us and will be shared with the whole team they take great pride in delivering compassionate care every day. We truly appreciate your visits, as do our residents, and its always a pleasure to share our home and warm hospitality with families and friends. Read less

Thank you so much for your lovely and positive comments. We're delighted to hear that you enjoyed the fine dining experience and the excellent care provided at Mais House. Your feedback truly means a lot to us.I will be sharing your kind words with our dedicated teams who work so diligently to deliver great, person-centred care to all our residents.You are always welcome back anytime - we look forward to seeing you again soon!Kind Regards Sue Knight Read less