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Care Home Owned by Royal British Legion in East Sussex

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Royal British Legion in East Sussex

Only the locations & reviews in East Sussex for Royal British Legion are showing below.

View the details of all 6 locations (with 331 reviews) owned by Royal British Legion

Royal British Legion Locations in East Sussex (1)

 - Browse 1 Care Home owned by Royal British Legion in East Sussex
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Mais House
18 Hastings Road, Bexhill-on-Sea TN40 2HH 
9.9 78 reviews
Mais House, Bexhill-on-Sea, East Sussex
"The best thing I ever did for Dad was to get him into Mais House. All the staff here have been nothing but really friendly, caring and…"   Read all 78 reviews
  • from £1,392 / week
  • 54 Rooms
Location Type Care Home

Mais House is situated in a quiet cul-de-sac just a few miles from the sea in the picturesque coastal town of Bexhill-on-Sea, East Sussex. They have a regular minibus service into Bexhill-On-Sea ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care

Royal British Legion Reviews in East Sussex (78)

9.6

Royal British Legion has a Group Review Score of 9.6 (9.576) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Royal British Legion must have a Review Score.

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Review of

Mais House

from Kathleen L (Friend of Resident) published on 10 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have known Sid for many years, and knowing he is cared for at Mais House gives me enormous peace of mind. The team at Mais House are truly exceptional and go above and beyond for both residents and their families. Every interaction I've had has been warm, caring, and thoughtful. From the friendly
reception staff, to the wonderful kitchen team always offering a cuppa, to the incredible care staff who know their residents so personally and compassionately - the atmosphere is genuinely special. The grounds are beautiful, the activities are abundant, and there is such a strong sense of kindness throughout the home.


Living in New Zealand, it means the world that the team help keep me connected with Sid through emails, phone calls, photos, and even offers to arrange video calls. A special thank you to Leanne Clark for always going the extra mile. Mais House is a truly wonderful place, and the care and compassion shown every day does not go unnoticed.
With love from NZ,
Kathleen xx

Reply from Susan Knight, Registered Manager at Mais HouseDear Kathleen,
Thank you so much for your truly beautiful words. Your review means more to us than we can say. It is incredibly special to hear from someone who knows Sid so well, and we are deeply touched that being here at Mais House brings you peace of mind, especially from so far away.
We are so proud of our whole team, and your kind recognition of everyone-from reception and the kitchen to our care staff-will genuinely mean a great deal to them. They all strive every day to create the warm, compassionate, and welcoming environment you've described, and it's wonderful to know that this is felt not only by our residents, but by their families too.
Staying connected with loved ones is so important to us, and we're really glad we can help you feel close to Sid despite the distance. We will be sure to pass on your special thanks to Leanne-she will be absolutely delighted to be mentioned.
All the best Sue Knight and the Mais Team
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Review of

Mais House

from M A (Son of Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best thing I ever did for Dad was to get him into Mais House. All the staff here have been nothing but really friendly, caring and helpful. Mais House has an excellent reputation and quite rightly so it's a class above any other carehome I have seen.
Reply from Susan Knight, Registered Manager at Mais HouseThank you so much for taking the time to share such a heartfelt review. We are truly delighted to hear that your father's move to Mais House has been such a positive experience for both of you.

It means a great deal to our team to know that their kindness, care, and dedication have made such an impression. We strive to create a warm, supportive, and welcoming environment for all our residents and their families, and your words are a wonderful affirmation of that commitment.

Your recognition of Mais House as "a class above" is incredibly appreciated and will be shared with the whole team, as feedback like yours is what motivates us to continue delivering the highest standard of care.

Thank you again for your kind words and for trusting us with your father's care.

Sue Knight and the Mais Team
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Review of

Mais House

from I B (Relative of Resident) published on 3 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my wifes step dad, the care home felt very relaxed, happy and caring towards the residents. The atmosphere reflects the positive attitude that the care home management has built upon a daily basis. When dad arrived at the home, he was very poorly. With the atmosphere and the care, his
health has been improved noticeably, which means he was able to celebrate his 91st birthday with his friends and family. The staff from the dining room, to nursing, entertainment, and domestic staff all made this afternoon enjoyable for him, which, as a family, we are very grateful.
Reply from Susan Knight, Registered Manager at Mais HouseThank you very much for your kind and thoughtful feedback. We are delighted to hear that you find the home to have a relaxed, happy, and caring atmosphere, as this is something we strive to create every day.

It is wonderful to know that your wife's stepdad's health has improved during his time with us. Supporting our residents' wellbeing is at the heart of what we do, and your comments mean a great deal.

We are especially pleased that he was able to celebrate his 91st birthday surrounded by loved ones, and that our team could help make the occasion so enjoyable. Your kind words about all our staff will be shared, as they will truly appreciate the recognition.

Thank you again for your feedback and for trusting us with his care.

Kind Regards

Sue and the Mais Team
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Review of

Mais House

from Clive T (Son-in-law of Resident) published on 26 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was my Father In Laws 91st Birthday celebration this month. We started by having lunch which was the first time for me and I have to say the dinning room looked fantastic and the meal was wonderful and the dinning room staff were beautiful and amazing. During the afternoon we had tea and cake (which
was made and baked in house) WOW!
I would also like to say what a wonderful atmosphere and homely feel Mais House has and we are always made very welcome by all the staff and management. I would highly recommend this home to any family as the care and atmosphere is just second to none.
Reply from Susan Knight, Registered Manager at Mais HouseThank you so much for taking the time to share such a lovely review. We're truly honoured that you chose to celebrate your Father-in-Law's 91st birthday with us - what a special occasion!

It's wonderful to hear that you enjoyed your first dining experience with us and that both the meal and the dining room made such a positive impression. Our team will be delighted to know their efforts helped make the day memorable, and your kind words about the staff mean a great deal.

We're also so pleased you enjoyed the afternoon tea and our homemade cake - it's always nice to hear when those little touches stand out!
Creating a warm, homely atmosphere where families feel welcome is at the heart of what we do, so your comments are incredibly appreciated. Thank you as well for your recommendation; it means so much to us.
We look forward to welcoming you all again soon.

Kind Regards


Sue and the Mais Management team
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Review of

Mais House

from Lindsay K (Daughter of Resident) published on 10 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to thank the Restaurant Manager and staff for their efforts in making the dining room so pretty this Mothers Day.The swathes of pink ribbon on the chairs and tables, pink carnations on the table, made a very attractive display. It was such a nice environment in which to have lunch
with my mother. I remain confident that Mais House is one of the best places she could be for her needs.
Reply from Susan Knight, Registered Manager at Mais HouseThank you so much for your kind feedback. We are delighted to hear that you and your mother enjoyed the Mothers Day dining experience and that the teams efforts created such a lovely atmosphere.

Our Restaurant and Catering team take great pride in making these occasions special, so your comments mean a great deal. We are also very pleased to hear your confidence in the care provided at Mais House.

We would love to welcome you to more of our events. Our dining team always enjoy having families join us for lunch, dinner, and celebrations, and we pride ourselves on creating memorable experiences for residents and their loved ones.

We look forward to seeing you again soon.
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Review of

Mais House

from Wayne S (Son-in-law of Resident) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time we visit my mother-in-law at Mais House, we are reassured that she is receiving the best possible care. All staff who work there, whether in kitchen, domestic or clinical - always name-check her and show genuine care and affection. We must also say how grateful we are to the superb culinary
and dining team, who have managed to tempt her into putting on a little much-needed weight. Having eaten in the dining room ourselves, it is easy to see why! With our sincere thanks for all you do.
Reply from Susan Knight, Registered Manager at Mais HouseThank you so much for taking the time to share such a kind and heartfelt review. It truly means a great deal to all of us at Mais House.
We are delighted to hear that your mother-in-law feels supported and well cared for, and that every member of our team from clinical to domestic to catering is helping to make her feel known, valued, and comfortable. Building genuine relationships with our residents is at the heart of what we do, and your words are a wonderful acknowledgement of that.
We are especially pleased that the culinary and dining team have been able to encourage her appetite and support her in regaining some much-needed weight. They will be thrilled to hear your feedback and we completely agree, the food is rather tempting!
Thank you again for your thoughtful message. Your appreciation means so much to the team, and we are honoured to be part of your mother-in-law's care.
Warmest regards,
The Mais House Team
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Review of

Mais House

from Mandy T (Daughter of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mais House is fabulous, my father has been a resident for just over six months now and has settled in so well. He is so happy and
all staff are so caring, genuine and greet every one with a Hello and a smile, nothing is to much trouble for them.
Food is superb with a varied choice on the menu each
day.
Activities are so well thought out, Dad enjoys participating in what interests him.
Thank you to every one at Mais House for all that you do.
Reply from Susan Knight, Registered Manager at Mais HouseThank you so much for your incredibly kind words. Reading your review really made our day! We're so pleased to hear that your dad has settled in well and is happy here - that means everything to us. Helping our residents feel truly at home, comfortable and able to enjoy the things they love is exactly what we aim for every day. Your comments about our team, the warm welcomes, the food and the activities will mean such a lot to everyone. The staff genuinely care, and it's lovely to know that this shines through. It's a real privilege to look after your dad and to be part of his journey with you. Thank you for your trust and support - it honestly means more than you know.
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Review of

Mais House

from Jill L (Friend of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I only visited once, but was impressed with so many aspects of this care home. To start, the friendliness and efficiency of the staff was comforting.The dining room had the atmosphere of a restaurant and the menu could be tailored to suit individual tastes. There was a lovely garden where residents
could go out to or be taken whenever they wanted. Altogether very impressive. My friend sadly was only there for a short time but he had the very best ofcare.
Reply from Susan Knight, Registered Manager at Mais HouseThank you so much for taking the time to leave such a thoughtful and positive review of Mais House.

We are truly pleased that, during your visit, you felt reassured by the friendliness and efficiency of our team. Creating a warm, welcoming and professional environment for residents and visitors alike is extremely important to us, so your kind comments mean a great deal to everyone here.

It is lovely to hear that you enjoyed the atmosphere of our dining room. Our team works hard to make mealtimes a positive and personalised experience, ensuring menus can be tailored to individual preferences and dietary needs. We also take great pride in our garden space, as we understand how important fresh air and outdoor access are to wellbeing.

We are honoured that your friend spent his time with us and that you felt he received the very best of care, . It is always our priority to ensure every resident is treated with dignity, compassion and respect.
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Review of

Mais House

from Jeanne K (Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Arrived Mais House 1 May 25. Have been first-class help and kindness from all staff bearing in mind my date of birth was 8th March 1923.
Reply from Susan Knight, Registered Manager at Mais HouseThank you so much for taking the time to share your kind words with us. We are truly pleased to hear that since your arrival at Mais House on 1 May 2025, you have experienced first-class help, kindness, and support from our team. Your feedback means a great deal to us and is a wonderful reflection of the compassion and dedication our staff strive to provide every day. It is a privilege to support you, and we are grateful for your trust in our care. Your message has been shared with the team, who will be very encouraged by your comments.

With our very best wishes,

The Mais House Team
Susan Knight
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Review of

Mais House

from Karen B (Friend of Resident) published on 12 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing, always smiling.
They have made me very welcome every time I visit the home.
My friend (dad) is so happy, he looks well, feels relaxed being in Maid House.
Very clean home. All over wonderful.
Reply from Susan Knight, Registered Manager at Mais HouseThank you so much for your wonderful review. We are delighted to hear that you always receive a warm welcome when visiting Mais House, and that our teams dedication and friendliness shine through.
It means a great deal to us to know your friend feels happy, relaxed, and well supported here. Creating a comfortable, safe, and welcoming environment is at the heart of what we do, and feedback like this reassures us that we are achieving that.

We also appreciate your kind comments about the cleanliness of the home and the overall experience.
Thank you again for taking the time to share your thoughts it truly means a lot to the whole team at Mais House.
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Review of

Mais House

from Anthony G (Brother-in-law of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I arrived to the time I left, every member of staff I met was professional, caring, and friendly. We had lunch in the dining room, and I met several residents who had "adopted" my brother-in-law and made him feel welcome. The food was excellent and properly cooked. The dining room staff
were all very friendly and helpful, and the service was prompt and attentive, better in fact than some supposedly good restaurants that I have patronised. I was impressed with the range of optional activities available, and the room was pleasant.
Reply from Susan Knight, Registered Manager at Mais HouseThank you so much for taking the time to share such a wonderful review. Were delighted to hear that you had such a positive experience during your visit. Its lovely to know that our team made you feel welcome and that your brother-in-law has settled in well and feels part of the community.

Were especially pleased that you enjoyed the meal and dining experience our catering and hospitality teams take great pride in providing freshly prepared, nutritious meals and friendly service.

Your kind words about our staff and the home environment mean a great deal to us, and well be sure to share your feedback with the whole team.
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Review of

Mais House

from S T (Wife of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dick came Mais House for a rest bite break.


As this was the first time for him to be away from me as his carer, he was apprehensive.


My sons visited him in my absence and always found Dick happy, though one occasion he was tired( this is normal for Dick as he sleeps a lot at home.)


He is difficult

to assess as with his dementia he is often very forgetful. My opinion is that he has been very happy though home sick and missing Daisy, our small dog.


We, the boys and myself have been impressed with all the staff, who although busy are friendly and very helpful.


Dick had a well found room with en suite with all he needed. All was spotless and I found was perfect for his privacy as needed.


Thank you Mais House for looking after Dick so well, it made a huge difference to my break knowing he was so well cared for.


He seems to have made a friend in Ron and he said he would like to come and see him.


Sue

Reply from Susan Knight, Registered Manager at Mais HouseThank you so much for sharing your kind feedback about Dick's stay at Mais House. We are delighted to hear that he was happy and well cared for, and that you were able to enjoy your break with peace of mind. It's wonderful that he made a connection with Ron and felt comfortable in his surroundings. Your words mean a lot to our team, and we are grateful for your recognition of the care, friendliness, and dedication our staff provide. We will continue to ensure Dick-and all our residents-feel safe, supported, and valued. Thank you again for taking the time to share your experience. We look forward to welcoming Dick (and perhaps a visit to see Ron!) back to Mais House in the future. Kind Regards
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Review of

Mais House

from Madeleine V (Friend of Resident) published on 9 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have visited a resident in Mais House on 3 occasions in the past year and been extremely impressed. The staff are efficient, attentive and very friendly and the home beautifully clean and well kept. The friend we visit always looks immaculate with a shirt and tie and well groomed. He is always
cheerful despite suffering from dementia and enjoys being in Mais House where the care is excellent.
Reply from Susan Knight, Registered Manager at Mais HouseThank you so much for your lovely review. At Mais House, were committed to providing person-centred care where each residents wellbeing, dignity, and choices are at the heart of everything we do as a Royal British Legion home.Your kind words mean a great deal to us and will be shared with the whole team they take great pride in delivering compassionate care every day. We truly appreciate your visits, as do our residents, and its always a pleasure to share our home and warm hospitality with families and friends.
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Review of

Mais House

from Velda C (Daughter-in-law of Resident) published on 9 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very grateful to the lovely, kind staff at Mais House, Bexhill , who are looking after my dear father-in-law so well.
He has been visiting Mais House for respite care over the past three years, but has now become a permanent resident.
The staff are always so helpful, patient and kind to all
of those in their care. There are lots of activities for the residents to join in if they so wish and The Link area is such a nice place for them to sit.
I've joined my father-in-law for lunch there on several occasions and it's like a five star hotel! There's always plenty of choice, the portions are just the right size and the food is delicious and homemade.
Thank you for all you are doing.
Reply from Susan Knight, Registered Manager at Mais HouseThank you so much for your lovely and positive comments. We're delighted to hear that you enjoyed the fine dining experience and the excellent care provided at Mais House. Your feedback truly means a lot to us.I will be sharing your kind words with our dedicated teams who work so diligently to deliver great, person-centred care to all our residents.You are always welcome back anytime - we look forward to seeing you again soon!Kind Regards Sue Knight
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Review of

Mais House

from Judith B (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with the care, services and facilities at Mais House. In one month, my Mother is happier and more alive. She arrived in a wheelchair and now walks with her walker. The staff are professional, caring and pay attention to detail; they all addressed my mother by name from the first day.
The food and dining room ambience is a treat and the activities and entertainment varied and engaging. The family is most grateful to my Mother's care team and all dedicated staff.
Reply from Susan Knight, Registered Manager at Mais HouseThank you so much for your kind and thoughtful review. We are absolutely delighted to hear how well your mother has settled in at Mais House and that she is already making such wonderful progress. It is truly rewarding for our team to know that her happiness, health, and independence are improving, and we are glad that you feel supported and reassured by the care she is receiving.We take great pride in creating a welcoming environment where residents are treated with dignity and as individuals, so your recognition of the staff's attention to detail and warmth means a great deal. It is also lovely to know that you are enjoying the dining experience and varied activities, which are such an important part of daily life here.Your gratitude will be shared with the whole team, who will be so pleased to know their dedication has made a difference.Kind Regards Sue Knight - Registered Manager
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Review of

Mais House

from Fiona M (Daughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has improved so much since she has been here, both cognitively and happiness wise. Food and care excellent. Activities varied and engaging.
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Review of

Mais House

from Elizabeth S (Granddaughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff and residents. The overall atmosphere is very welcoming. I have seen a very positive change in my grandma since she has been living here.
Reply from Susan Knight, Registered Manager at Mais HouseThank you so much for taking the time to leave your review and for your kind words about the care and support provided. We are delighted to hear your positive feedback. At Mais House, our aim is always to deliver the highest quality of care through our dedicated care team, who work tirelessly to ensure every resident receives the best possible support. It means a great deal to the whole team to know that their hard work and commitment are making a difference. Your feedback is greatly appreciated and will be shared with the team.
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Review of

Mais House

from Gillian C (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father received end of life care at Mais House. Words can hardly describe the wonderful care, love and respect that he received every single day by every member of staff. He was happy, comfortable and content. The whole team took time to know and understand him, their thoughtful attention made every
day a good day for him. As a family, we will be forever thankful for wrapping your arms around us all, and showing love and respect to dad.
Reply from Susan Knight, Registered Manager at Mais HouseGood morning,We do appreciate your wonderful feedback. It was a privilege to care for your father at Mais, and he will be deeply missed. At Mais, we strive to deliver the highest quality of care and support to our residents, with our staff committed to creating a positive experience for both residents and their families. Thank you for entrusting us with the care of your remarkable father, who brought joy and light to all who knew him.
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Review of

Mais House

from S N (Friend of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to visit a recently bereaved friend who is staying for 2/3 weeks respite and I stayed for lunch, which I have to say was very nice and well presented. The class of wine was a pleasant surprise I was very impressed by the only residents lounge I saw. The staff were friendly and everywhere was
clean. My friend is already planning to make Mais house his permanent home and I really think it's the best thing he could do. If ever I need to go into care Mais house would be my first choice
Reply from Claire Bradley, Business Manager at Mais HouseWe are so pleased you enjoyed your visit to Mais House. We would love your friend to make Mais his permanent home and hope his time with us has helped him at this difficult period. I will share your expereience with the team. We always apprecaite feedback to ensure we are providing a warm, comfortable and welcoming environment for our residents and their visitors. Thank you.
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Review of

Mais House

from Chris H (Husband of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife stayed at Mais House for a three-week period of respite care.
Once again 5-star care and service.
The food was well prepared and served. Activities were varied and inclusive. Nursing, care staff, dining staff and volunteers were always happy to support and understanding of needs.
Hope to
return as she felt safe and secure thank you, everyone.
Reply from Claire Bradley, Business Manager at Mais HouseThank you for your kind words which I will pass on to the Mais Team. We hope to welcome your wife back soon. Best wishes to you and your family.
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