Royal British Legion in East Sussex | 1 Care Home

Review of
Mais House
from Lindsay K (Daughter of Resident) published on 14 August 2025

Submitted via Postal Card • Report

Overall Experience

I have always been pleased and happy with the care my mother receives at Mais House. I would particularly like to congratulate the kitchen and restaurant staff. In these difficult times they are still able to provide nourishing and varied meals, with plenty of other options - and also a pleasant place

in which to eat them.

Reply from Susan Knight, Registered Manager at Mais House

Thank you so much for your kind words and for taking the time to share your feedback. We are delighted to hear that you are pleased with the care your mother receives here at Mais House.Your special mention of our kitchen and restaurant team will mean a great deal to them. They work hard to provide nutritious, varied, and enjoyable meals, even in challenging times, and it's wonderful to know their efforts are appreciated.We will ensure your comments are shared with the whole team, who will be encouraged by your recognition.Kind regards,The Mais House Care Home Team

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Review of
Mais House
from Fiona M (Daughter of Resident) published on 17 July 2025

Submitted via Website • Report

Overall Experience

My mother came for 2 weeks respite and is now going to stay. The staff have been incredibly kind and patient even though she can be tricky at times. The food is delicious and she is eating well. She loves the "restaurant" and eating with others. I have been emailed by a member staff to try and tailor

make some activities for her to join in with. A wonderful care home all round.

Reply from Susan Knight, Registered Manager at Mais House

Good morning. Thank you very much for the fantastic review of Mais House and our team. As part of our commitment to delivering high-quality care, we truly appreciate that our families share our enthusiasm for the home and its excellent opportunities to achieve the best outcomes for our residents. Activities and food are just a few of the wonderful aspects of what we try to deliver, giving a home-from-home experience with a talented activities team providing all year-round entertainment that supports a resident's preferred choices. We look forward to continuing to deliver the great experience for your mother and look forward to seeing you at our summer events planned.

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Review of
Mais House
from Gillian C (Daughter of Resident) published on 6 May 2025

Submitted via Postal Card • Report

Overall Experience

My father received end of life care at Mais House. Words can hardly describe the wonderful care, love and respect that he received every single day by every member of staff. He was happy, comfortable and content. The whole team took time to know and understand him, their thoughtful attention made every

day a good day for him. As a family, we will be forever thankful for wrapping your arms around us all, and showing love and respect to dad.

Reply from Susan Knight, Registered Manager at Mais House

Good morning,We do appreciate your wonderful feedback. It was a privilege to care for your father at Mais, and he will be deeply missed. At Mais, we strive to deliver the highest quality of care and support to our residents, with our staff committed to creating a positive experience for both residents and their families. Thank you for entrusting us with the care of your remarkable father, who brought joy and light to all who knew him.

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Review of
Mais House
from S N (Friend of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

I came to visit a recently bereaved friend who is staying for 2/3 weeks respite and I stayed for lunch, which I have to say was very nice and well presented. The class of wine was a pleasant surprise I was very impressed by the only residents lounge I saw. The staff were friendly and everywhere was

clean. My friend is already planning to make Mais house his permanent home and I really think it's the best thing he could do. If ever I need to go into care Mais house would be my first choice

Reply from Claire Bradley, Business Manager at Mais House

We are so pleased you enjoyed your visit to Mais House. We would love your friend to make Mais his permanent home and hope his time with us has helped him at this difficult period. I will share your expereience with the team. We always apprecaite feedback to ensure we are providing a warm, comfortable and welcoming environment for our residents and their visitors. Thank you.

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Review of
Mais House
from Chris H (Husband of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

My wife stayed at Mais House for a three-week period of respite care.
Once again 5-star care and service.
The food was well prepared and served. Activities were varied and inclusive. Nursing, care staff, dining staff and volunteers were always happy to support and understanding of needs.
Hope to

return as she felt safe and secure thank you, everyone.

Reply from Claire Bradley, Business Manager at Mais House

Thank you for your kind words which I will pass on to the Mais Team. We hope to welcome your wife back soon. Best wishes to you and your family.

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Review of
Mais House
from P G (Son-in-law of Resident) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother-in-law celebrated her 101st birthday at Mais House yesterday. The staff made a really special day for her with friends and family. We were all entertained by a ukulele group with a lovely tea with birthday cake.
Mum has been a resident for 10 years now and is very happy and well cared for,

giving our family peace of mind. A big thank you to the manager and all the team for coordinating such a precious and memorable day.

Reply from Claire Bradley, Business Manager at Mais House

We are so pleased you were able to come and enjoy such a memorable day. She looked very elegant as always in her gold, it's hard to believe she is the remarkable age of 101. Best wishes from the Mais House team.

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Review of
Mais House
from Eric W (Resident) published on 12 July 2024

Submitted via Postal Card • Report

Overall Experience

After 4 months in the home, my assessment of the home came about. Firstly on my arrival I was so ill I did not know where I was. My weight had gone from 15.5 stone to 21 stone. I was drowning in water, I had several falls, a stroke followed by Covid whilst in hospital. On my arrival back at the home

the medical team along with the caring staff decided that I had been using Insulin. My doctors and chemist were changed indirectly after being hospitalised. I lost several pounds on my return to the home. Plenty of dedicated care and attention.

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Review of
Mais House
from Patrica H (Respite Resident) assisted by family/friend published on 25 June 2024

Submitted via Postal Card • Report

Overall Experience

It was really nice. The residents were kind and friendly. I found the staff to be very friendly and hospitable. Nothing was too much trouble. I would very much like to come and stay again. The gardens were beautiful and I really enjoyed choir practice.

Reply from Claire Bradley, Business Manager at Mais House

Thank you for taking the time to write a review for us. We are so pleased you enjoyed your stay and look forward to seeing you back in the near future. Best wishes to you and your family.

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Review of
Mais House
from Georgia L (Sister of Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience

My brother spent the last months of his life under the excellent care of the staff at Mais House. My family and I will be forever grateful to the nurses, carers and general staff who took such pains to make him comfortable and understand his complex condition. Mais House is a very well-run home but

what makes it unique is the sense of camaraderie, the teamwork and the genuine kindness of the staff. Visitors are always welcome and the various events are good fun. I cannot recommend it highly enough.

Reply from Claire Bradley, Business Manager at Mais House

Thank you for taking the time to give such a lovely review. It was a pleasure to have your brother here with us at Mais. Although he was here a relatively short time the team enjoyed getting to know and bring out his character. I know one of our amazing care team particularly enjoyed the time she spent with him in his room painting the mural on the wall of one of his favourite books. We have events planned throughout 2024 and hope we will see you in the future. Very best wishes to you and your family.

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Review of
Mais House
from Ann D (Daughter of Resident) published on 6 May 2024

Submitted via Postal Card • Report

Overall Experience

My father was a resident of Mais House for only a few months. I can honestly say he could not have received better care. The staff were all so caring and understanding of his needs. They also supported us as a family, and when he passed away, could not have been more empathetic and understanding. From

the manager down to the laundry staff, all were very pleasant, friendly and supportive. I am so pleased he spent his last days in such an amazing place.

Reply from Claire Bradley, Business Manager at Mais House

Thank you for taking the time to leave such a warm review. It was a pleasure to look after your father and pleased you and your family felt supported during such a difficult time. With best wishes to you all from the team at Mais House.

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Review of
Mais House
from Marion G (Daughter of Resident) published on 16 April 2024

Submitted via Website • Report

Overall Experience

My mum lived with you all there at Mais with not a worry in the world. I would visit and she always looked so smart in her beautiful kept clothes, her hair was always brushed - she looked like the real lady she was. All staff gave Mum a chance to live her life like royalty. Her meals each day were fit

for a Queen - all delicately placed on the tray. Tea and cake served regularly as if she were in her own home. She could choose anything she wanted to eat and drink 24 hours a day - every day.
Her room, I was able to make it into her own home. All she needed was there with her. Nothing was too much trouble for any of you to help Mum adapt to her new life with you all.
You have all been amazing at taking care of not just Mum, but us all as a family - I felt you were my family - I felt Mais House was my home. I felt supported and loved each time I visited. Thank you for all you have done for our beautiful Mum and us as a family.
Bless each and every one of you!

Reply from Claire Bradley, Business Manager at Mais House

Thank you for leaving such a wonderful review. It is always appreciated to know what we do makes a difference to those in our care and to their families. Your mum was very dear to the team here. I will pass this on to the whole team. We look forward to welcoming you back to Mais House in the future. With very best wishes to you and your family.

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Review of
Mais House
from Rebecca H (Great-Niece of Resident) published on 21 March 2024

Submitted via Postal Card • Report

Overall Experience

Really good services, we had lunch and it was good.

Reply from Claire Bradley, Business Manager at Mais House

Thank you for taking the time to leave a review. We always love to welcome families and friends to Mais. I will pass your comments on to our Catering team.

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Review of
Mais House
from L L (Daughter of Resident) published on 19 February 2024

Submitted via Postal Card • Report

Overall Experience

This is a really good event. The staff are very welcoming and helpful. The food is excellent and the entertainment engages all residents and their families. It is great to see other members of the community being part of the event.

Reply from Claire Bradley, Business Manager at Mais House

Thank you we are really pleased you enjoyed the event. It is always lovely to welcome friends and family into the home, We look forward to seeing you and your family at more planned social events and activities throughout the year.

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Review of
Mais House
from V B (Friend of Resident) published on 16 February 2024

Submitted via Postal Card • Report

Overall Experience

I have two friends who have been resident in Mais House for some months. They are a married couple and have expressed to me how well they have been taken care of and enjoy some of the many activities available at the care home. I am impressed by the friendliness and helpfulness of the staff and management.

The atmosphere is a welcoming one. I have been there at meal times on occasions and it is always good with choices offered.

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Review of
Mais House
from Paul V (Son of Resident) published on 5 February 2024

Submitted via Website • Report

Overall Experience

My Dad has now been in Mais House for four months and has consistently received outstanding care and attention. The staff and volunteers are all really positive and kind and make him feel valued on a daily basis, maintaining his dignity and well-being at all times.
The food and facilities are excellent

and different activities are well-organised every day.

Reply from Claire Bradley, Business Manager at Mais House

Thank you for taking the time to leave such a positive review. We are pleased your dad has settled at Mais. I will pass your comments to the rest of the team. Thank you.

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Review of
Mais House
from C P (Friend of Resident) published on 8 January 2024

Submitted via Postal Card • Report

Overall Experience

The food is amazing. Staff cannot do enough. It's a joy to visit my friend. Activities on offer are well throughout. Wonderful home-from-home care home. Well done to everyone at Mais House.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for taking the time to express such a positive review about Mais House and our wonderful team.
Kind regards.

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Review of
Mais House
from Pauline H (Friend of Resident) published on 21 December 2023

Submitted via Postal Card • Report

Overall Experience

We have visited our friend quite a few times. She always seems happy and contented. Staff are always on hand and helpful, nothing is too much trouble.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for taking the time to leave a positive review. A very Merry Christmas from us all at Mais House.
Kind regards.

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Review of
Mais House
from William H (Resident) published on 21 November 2023

Submitted via Postal Card • Report

Overall Experience

I am very well treated at Mais House. The food is good and ample amount. The activities are good and varied, I am able to partake in them. Future events look good.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for leaving such a lovely review.

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Review of
Mais House
from T C (Respite Resident) published on 15 November 2023

Submitted via Postal Card • Report

Overall Experience

I had an enjoyable time at Mais House. All the staff were most helpful and the facilities fine. This is the second weekly satu there, and I hope to be able to stay again, allowing my daughter another respite.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for leaving a lovely review; we look forward to welcoming you back soon.
Kind regards.

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Review of
Mais House
from F H (Respite Resident) published on 10 October 2023

Submitted via Postal Card • Report

Overall Experience

Staff and management are polite and friendly, couldn't do enough for a person. Would use again if needed to.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for taking the time to leave Mais a review, we do hope to see you again soon.
Kindest regards,
Susan and team.

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Care Home Owned by Royal British Legion in East Sussex

Royal British Legion Locations in East Sussex (1)

Royal British Legion Reviews in East Sussex (63)

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