Royal British Legion in East Sussex | 1 Care Home

Review of
Mais House
from Jeanne K (Resident) published on 5 January 2026 Submitted via Postal Card • Report

Overall Experience

Arrived Mais House 1 May 25. Have been first-class help and kindness from all staff bearing in mind my date of birth was 8th March 1923.

Reply from Susan Knight, Registered Manager at Mais HouseThank you so much for taking the time to share your kind words with us. We are truly pleased to hear that since your arrival at Mais House on 1 May 2025, you have experienced first-class help, kindness, and support from our team. Your feedback means a great deal to us and is a wonderful reflection of the compassion and dedication our staff strive to provide every day. It is a privilege to support you, and we are grateful for your trust in our care. Your message has been shared with the team, who will be very encouraged by your comments.

With our very best wishes,

The Mais House Team
Susan Knight

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Review of
Mais House
from Karen B (Friend of Resident) published on 12 December 2025 Submitted via Postal Card • Report

Overall Experience

The staff are amazing, always smiling.
They have made me very welcome every time I visit the home.
My friend (dad) is so happy, he looks well, feels relaxed being in Maid House.
Very clean home. All over wonderful.

Reply from Susan Knight, Registered Manager at Mais HouseThank you so much for your wonderful review. We are delighted to hear that you always receive a warm welcome when visiting Mais House, and that our teams dedication and friendliness shine through.
It means a great deal to us to know your friend feels happy, relaxed, and well supported here. Creating a comfortable, safe, and welcoming environment is at the heart of what we do, and feedback like this reassures us that we are achieving that.

We also appreciate your kind comments about the cleanliness of the home and the overall experience.
Thank you again for taking the time to share your thoughts it truly means a lot to the whole team at Mais House.

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Review of
Mais House
from Anthony G (Brother-in-law of Resident) published on 12 November 2025 Submitted via Postal Card • Report

Overall Experience

From the moment I arrived to the time I left, every member of staff I met was professional, caring, and friendly. We had lunch in the dining room, and I met several residents who had "adopted" my brother-in-law and made him feel welcome. The food was excellent and properly cooked. The dining room staff

were all very friendly and helpful, and the service was prompt and attentive, better in fact than some supposedly good restaurants that I have patronised. I was impressed with the range of optional activities available, and the room was pleasant.

Reply from Susan Knight, Registered Manager at Mais HouseThank you so much for taking the time to share such a wonderful review. Were delighted to hear that you had such a positive experience during your visit. Its lovely to know that our team made you feel welcome and that your brother-in-law has settled in well and feels part of the community.

Were especially pleased that you enjoyed the meal and dining experience our catering and hospitality teams take great pride in providing freshly prepared, nutritious meals and friendly service.

Your kind words about our staff and the home environment mean a great deal to us, and well be sure to share your feedback with the whole team.

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Review of
Mais House
from Lindsay K (Daughter of Resident) published on 5 November 2025 Submitted via Postal Card • Report

Overall Experience

The staff are always pleasant and helpful. My mother is treated with respect and her wishes taken into account. Laundry and cleaning are to a high standard. Food is tasty with plenty of choice for smaller appetites. It is very nice to be able to enjoy a guest lunch with my mother and to sit in the comfortable

little bar for a chat.

Reply from Susan Knight, Registered Manager at Mais HouseThank you so much for your kind words and thoughtful feedback. Were delighted to hear that your mother feels respected and well cared for, and that youve both enjoyed the quality of our food and the welcoming atmosphere. Its wonderful to know that the little touches like sharing a guest lunch or relaxing in the bar have made your visits enjoyable. Your comments mean a great deal to our team, and well be sure to share your praise with them.

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Review of
Mais House
from S T (Wife of Resident) published on 14 October 2025 Submitted via Website • Report

Overall Experience

Dick came Mais House for a rest bite break.

As this was the first time for him to be away from me as his carer, he was apprehensive.

My sons visited him in my absence and always found Dick happy, though one occasion he was tired( this is normal for Dick as he sleeps a lot at home.)

He is difficult

to assess as with his dementia he is often very forgetful. My opinion is that he has been very happy though home sick and missing Daisy, our small dog.

We, the boys and myself have been impressed with all the staff, who although busy are friendly and very helpful.

Dick had a well found room with en suite with all he needed. All was spotless and I found was perfect for his privacy as needed.

Thank you Mais House for looking after Dick so well, it made a huge difference to my break knowing he was so well cared for.

He seems to have made a friend in Ron and he said he would like to come and see him.

Sue

Reply from Susan Knight, Registered Manager at Mais HouseThank you so much for sharing your kind feedback about Dick's stay at Mais House. We are delighted to hear that he was happy and well cared for, and that you were able to enjoy your break with peace of mind. It's wonderful that he made a connection with Ron and felt comfortable in his surroundings. Your words mean a lot to our team, and we are grateful for your recognition of the care, friendliness, and dedication our staff provide. We will continue to ensure Dick-and all our residents-feel safe, supported, and valued. Thank you again for taking the time to share your experience. We look forward to welcoming Dick (and perhaps a visit to see Ron!) back to Mais House in the future. Kind Regards

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Review of
Mais House
from Madeleine V (Friend of Resident) published on 9 October 2025 Submitted via Website • Report

Overall Experience

We have visited a resident in Mais House on 3 occasions in the past year and been extremely impressed. The staff are efficient, attentive and very friendly and the home beautifully clean and well kept. The friend we visit always looks immaculate with a shirt and tie and well groomed. He is always

cheerful despite suffering from dementia and enjoys being in Mais House where the care is excellent.

Reply from Susan Knight, Registered Manager at Mais HouseThank you so much for your lovely review. At Mais House, were committed to providing person-centred care where each residents wellbeing, dignity, and choices are at the heart of everything we do as a Royal British Legion home.Your kind words mean a great deal to us and will be shared with the whole team they take great pride in delivering compassionate care every day. We truly appreciate your visits, as do our residents, and its always a pleasure to share our home and warm hospitality with families and friends.

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Review of
Mais House
from Velda C (Daughter-in-law of Resident) published on 9 October 2025 Submitted via Website • Report

Overall Experience

I am very grateful to the lovely, kind staff at Mais House, Bexhill , who are looking after my dear father-in-law so well.
He has been visiting Mais House for respite care over the past three years, but has now become a permanent resident.
The staff are always so helpful, patient and kind to all

of those in their care. There are lots of activities for the residents to join in if they so wish and The Link area is such a nice place for them to sit.
I've joined my father-in-law for lunch there on several occasions and it's like a five star hotel! There's always plenty of choice, the portions are just the right size and the food is delicious and homemade.
Thank you for all you are doing.

Reply from Susan Knight, Registered Manager at Mais HouseThank you so much for your lovely and positive comments. We're delighted to hear that you enjoyed the fine dining experience and the excellent care provided at Mais House. Your feedback truly means a lot to us.I will be sharing your kind words with our dedicated teams who work so diligently to deliver great, person-centred care to all our residents.You are always welcome back anytime - we look forward to seeing you again soon!Kind Regards Sue Knight

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Review of
Mais House
from Judith B (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

I am delighted with the care, services and facilities at Mais House. In one month, my Mother is happier and more alive. She arrived in a wheelchair and now walks with her walker. The staff are professional, caring and pay attention to detail; they all addressed my mother by name from the first day.

The food and dining room ambience is a treat and the activities and entertainment varied and engaging. The family is most grateful to my Mother's care team and all dedicated staff.

Reply from Susan Knight, Registered Manager at Mais HouseThank you so much for your kind and thoughtful review. We are absolutely delighted to hear how well your mother has settled in at Mais House and that she is already making such wonderful progress. It is truly rewarding for our team to know that her happiness, health, and independence are improving, and we are glad that you feel supported and reassured by the care she is receiving.We take great pride in creating a welcoming environment where residents are treated with dignity and as individuals, so your recognition of the staff's attention to detail and warmth means a great deal. It is also lovely to know that you are enjoying the dining experience and varied activities, which are such an important part of daily life here.Your gratitude will be shared with the whole team, who will be so pleased to know their dedication has made a difference.Kind Regards Sue Knight - Registered Manager

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Review of
Mais House
from Fiona M (Daughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother has improved so much since she has been here, both cognitively and happiness wise. Food and care excellent. Activities varied and engaging.

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Review of
Mais House
from Elizabeth S (Granddaughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report

Overall Experience

Very friendly staff and residents. The overall atmosphere is very welcoming. I have seen a very positive change in my grandma since she has been living here.

Reply from Susan Knight, Registered Manager at Mais HouseThank you so much for taking the time to leave your review and for your kind words about the care and support provided. We are delighted to hear your positive feedback. At Mais House, our aim is always to deliver the highest quality of care through our dedicated care team, who work tirelessly to ensure every resident receives the best possible support. It means a great deal to the whole team to know that their hard work and commitment are making a difference. Your feedback is greatly appreciated and will be shared with the team.

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Review of
Mais House
from Gillian C (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report

Overall Experience

My father received end of life care at Mais House. Words can hardly describe the wonderful care, love and respect that he received every single day by every member of staff. He was happy, comfortable and content. The whole team took time to know and understand him, their thoughtful attention made every

day a good day for him. As a family, we will be forever thankful for wrapping your arms around us all, and showing love and respect to dad.

Reply from Susan Knight, Registered Manager at Mais HouseGood morning,We do appreciate your wonderful feedback. It was a privilege to care for your father at Mais, and he will be deeply missed. At Mais, we strive to deliver the highest quality of care and support to our residents, with our staff committed to creating a positive experience for both residents and their families. Thank you for entrusting us with the care of your remarkable father, who brought joy and light to all who knew him.

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Review of
Mais House
from S N (Friend of Resident) published on 1 April 2025 Submitted via Postal Card • Report

Overall Experience

I came to visit a recently bereaved friend who is staying for 2/3 weeks respite and I stayed for lunch, which I have to say was very nice and well presented. The class of wine was a pleasant surprise I was very impressed by the only residents lounge I saw. The staff were friendly and everywhere was

clean. My friend is already planning to make Mais house his permanent home and I really think it's the best thing he could do. If ever I need to go into care Mais house would be my first choice

Reply from Claire Bradley, Business Manager at Mais HouseWe are so pleased you enjoyed your visit to Mais House. We would love your friend to make Mais his permanent home and hope his time with us has helped him at this difficult period. I will share your expereience with the team. We always apprecaite feedback to ensure we are providing a warm, comfortable and welcoming environment for our residents and their visitors. Thank you.

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Review of
Mais House
from Chris H (Husband of Resident) published on 11 October 2024 Submitted via Postal Card • Report

Overall Experience

My wife stayed at Mais House for a three-week period of respite care.
Once again 5-star care and service.
The food was well prepared and served. Activities were varied and inclusive. Nursing, care staff, dining staff and volunteers were always happy to support and understanding of needs.
Hope to

return as she felt safe and secure thank you, everyone.

Reply from Claire Bradley, Business Manager at Mais HouseThank you for your kind words which I will pass on to the Mais Team. We hope to welcome your wife back soon. Best wishes to you and your family.

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Review of
Mais House
from P G (Son-in-law of Resident) published on 9 September 2024 Submitted via Postal Card • Report

Overall Experience

My mother-in-law celebrated her 101st birthday at Mais House yesterday. The staff made a really special day for her with friends and family. We were all entertained by a ukulele group with a lovely tea with birthday cake.
Mum has been a resident for 10 years now and is very happy and well cared for,

giving our family peace of mind. A big thank you to the manager and all the team for coordinating such a precious and memorable day.

Reply from Claire Bradley, Business Manager at Mais HouseWe are so pleased you were able to come and enjoy such a memorable day. She looked very elegant as always in her gold, it's hard to believe she is the remarkable age of 101. Best wishes from the Mais House team.

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Review of
Mais House
from Eric W (Resident) published on 12 July 2024 Submitted via Postal Card • Report

Overall Experience

After 4 months in the home, my assessment of the home came about. Firstly on my arrival I was so ill I did not know where I was. My weight had gone from 15.5 stone to 21 stone. I was drowning in water, I had several falls, a stroke followed by Covid whilst in hospital. On my arrival back at the home

the medical team along with the caring staff decided that I had been using Insulin. My doctors and chemist were changed indirectly after being hospitalised. I lost several pounds on my return to the home. Plenty of dedicated care and attention.

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Review of
Mais House
from Patrica H (Respite Resident) assisted by family/friend published on 25 June 2024 Submitted via Postal Card • Report

Overall Experience

It was really nice. The residents were kind and friendly. I found the staff to be very friendly and hospitable. Nothing was too much trouble. I would very much like to come and stay again. The gardens were beautiful and I really enjoyed choir practice.

Reply from Claire Bradley, Business Manager at Mais HouseThank you for taking the time to write a review for us. We are so pleased you enjoyed your stay and look forward to seeing you back in the near future. Best wishes to you and your family.

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Review of
Mais House
from Georgia L (Sister of Resident) published on 22 May 2024 Submitted via Website • Report

Overall Experience

My brother spent the last months of his life under the excellent care of the staff at Mais House. My family and I will be forever grateful to the nurses, carers and general staff who took such pains to make him comfortable and understand his complex condition. Mais House is a very well-run home but

what makes it unique is the sense of camaraderie, the teamwork and the genuine kindness of the staff. Visitors are always welcome and the various events are good fun. I cannot recommend it highly enough.

Reply from Claire Bradley, Business Manager at Mais HouseThank you for taking the time to give such a lovely review. It was a pleasure to have your brother here with us at Mais. Although he was here a relatively short time the team enjoyed getting to know and bring out his character. I know one of our amazing care team particularly enjoyed the time she spent with him in his room painting the mural on the wall of one of his favourite books. We have events planned throughout 2024 and hope we will see you in the future. Very best wishes to you and your family.

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Review of
Mais House
from Ann D (Daughter of Resident) published on 6 May 2024 Submitted via Postal Card • Report

Overall Experience

My father was a resident of Mais House for only a few months. I can honestly say he could not have received better care. The staff were all so caring and understanding of his needs. They also supported us as a family, and when he passed away, could not have been more empathetic and understanding. From

the manager down to the laundry staff, all were very pleasant, friendly and supportive. I am so pleased he spent his last days in such an amazing place.

Reply from Claire Bradley, Business Manager at Mais HouseThank you for taking the time to leave such a warm review. It was a pleasure to look after your father and pleased you and your family felt supported during such a difficult time. With best wishes to you all from the team at Mais House.

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Review of
Mais House
from Marion G (Daughter of Resident) published on 16 April 2024 Submitted via Website • Report

Overall Experience

My mum lived with you all there at Mais with not a worry in the world. I would visit and she always looked so smart in her beautiful kept clothes, her hair was always brushed - she looked like the real lady she was. All staff gave Mum a chance to live her life like royalty. Her meals each day were fit

for a Queen - all delicately placed on the tray. Tea and cake served regularly as if she were in her own home. She could choose anything she wanted to eat and drink 24 hours a day - every day.
Her room, I was able to make it into her own home. All she needed was there with her. Nothing was too much trouble for any of you to help Mum adapt to her new life with you all.
You have all been amazing at taking care of not just Mum, but us all as a family - I felt you were my family - I felt Mais House was my home. I felt supported and loved each time I visited. Thank you for all you have done for our beautiful Mum and us as a family.
Bless each and every one of you!

Reply from Claire Bradley, Business Manager at Mais HouseThank you for leaving such a wonderful review. It is always appreciated to know what we do makes a difference to those in our care and to their families. Your mum was very dear to the team here. I will pass this on to the whole team. We look forward to welcoming you back to Mais House in the future. With very best wishes to you and your family.

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Review of
Mais House
from Rebecca H (Great-Niece of Resident) published on 21 March 2024 Submitted via Postal Card • Report

Overall Experience

Really good services, we had lunch and it was good.

Reply from Claire Bradley, Business Manager at Mais HouseThank you for taking the time to leave a review. We always love to welcome families and friends to Mais. I will pass your comments on to our Catering team.

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Care Home Owned by Royal British Legion in East Sussex

Royal British Legion Locations in East Sussex (1)

Royal British Legion Reviews in East Sussex (71)

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