Halsey House

31 Norwich Road, Cromer NR27 0BA
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9.6 46 Reviews
  • Halsey House, Cromer
Halsey House is situated in the popular seaside resort of Cromer on the beautiful north Norfolk coast. The elegant old building is a great welcome for residents and guests alike. Cromer is famous for its Victorian pier, which is one of the only piers in the country to still host its own theatre show every summer and winter season. Halsey House also arranges minibus and coach trips to local attractions, including local theatre productions, Lowestoft Air Show, and the shops of Cromer and Norwich.

Coming to live at Halsey House is a new chapter in your life, a new address full of possibilities. You’ll share a common bond with other residents, who each have their own story to tell. Halsey House hope it will feel like a home from home, where you decide how you want to spend your day. They have 87 bedrooms, and provide nursing, residential and personal care, as well as specialist dementia care. They also provide day care, five days per week, within the dedicated day care unit. Their highly trained and skilled staff team put their residents at the core of everything they do. They aim to make a positive difference to your life, in a friendly, caring and warm environment.

Quality of life is important to Halsey House and they offer a variety of social events and outings in their two minibuses. They encourage their residents to go shopping, pursue hobbies and attend clubs. They also make sure there’s plenty to do for residents, including indoor bowls, bingo, tea dances and crafts. On some Sunday afternoons a visiting chaplain holds a religious service in the main lounge.

They also have a visiting hairdresser and barber. In the dining room, they offer a varied menu to suit all tastes as well as special diets. In addition, there is a licensed bar where residents can socialise with family and friends. A variety of lounges are available, offering a comfortable and homely atmosphere.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1315
  • Self-Funded Residential Dementia Care: from £1618
  • Self-Funded Nursing Care: from £1766
  • RESPITE Self-Funded Residential Care: from £1315
  • RESPITE Self-Funded Residential Dementia Care: from £1618
  • RESPITE Self-Funded Nursing Care: from £1763

From April 2025

These prices are only a guideline, please contact Halsey House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Katie Wade (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ex-Service men and women and their Spouses
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (89)
  • Couples/Companion Rooms (0)

Parking

  • Limited number of parking spaces close to the entrance of Halsey House. Also free parking available on adjacent residential streets.

Halsey House Reviews (46)

9.6

Halsey House has a Review Score of 9.6 (9.637) out of 10, based on 14 reviews in the last 2 years.
Over all time Halsey House has 46 reviews.

Overall Experience
  • 38
  • 8
  • 0
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Date Published
  • 46
  • 5
  • 7
  • 14
  • 32
Reviewer Connection to Halsey House
  • 19
  • 9
  • 7
  • 3
  • 2
  • 1
  • 1
  • 1
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  • 1
Total of 46, showing 41-46
Review from J A (Daughter of Resident) published on 29 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I are very pleased with the care which our mother receives at Halsey House, where she has been living for the last five years. The staff are very caring and mum is well looked after and happy. She is encouraged to join in the activities, especially art and singing, which she has always
enjoyed.
Reply from Sue McBroom, Manager at Halsey House

Thank you very much for your lovely review about our service.

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Review from T C (Daughter of Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved into the nursing ward of the Royal British Legion care home at Halsey House in August 2022.
I had visited the home previous to his becoming a resident and could see how good it was but it has surpassed my expectations. The staff have been amazing at settling my father in and it is
obvious in his contented manner.
Reply from Sue McBroom, Manager at Halsey House

Thank you very much for taking the time to write a review.

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Review from G O (Daughter of Resident) published on 30 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for over 5 years. She is overall very happy although boredom can be an issue now her mobility is less good. There could be a little more to do in the evening. She is always treated in a manner that maintains her dignity and there is plenty of activities daily. She
never complains about the food. Communication between myself and the home could be better. We are very pleased with the care Mum is given and I have no hesitation in recommending this home.
Reply from Sue McBroom, Manager at Halsey House

Thank you very much for your review. Glad your mum is happy here. We are looking at improving our comunication.

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Review from Graham M (Son of Resident) published on 26 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the last twelve months, this home has greatly improved in all aspects. It is now close to the excellent standard it has achieved previously. As we all care homes the most significant issue is recruiting staff and although this is an ongoing challenge. I am pleased to say all new recruits are excellent.
Reply from Sue McBroom, Manager at Halsey House

Thank you very much for your review it is really appreciated.

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Review from Olive M (Resident) assisted by family/friend published on 26 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Now bedridden - kept comfortable.
Reply from Sue McBroom, Manager at Halsey House

Thank you very much for taking the time to give us a review.

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Review from Mary R (Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Warm welcome 18 months ago.
I am 93 and settled in happily.
Very good care - would recommend it to anyone.
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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for Halsey House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Halsey House is calculated as follows: ( (147 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 167 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.787 Points relating to the number of positive Reviews for Halsey House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8. 14 Positive Reviews ÷ 17.8 = 0.787
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Katie

Katie Wade

Job Title: Home Manager Joined: 2021

Extremely passionate about ensuring people receive the best care and support to help them live a fulfilling and happy life, a life they choose to live.


I’m an extremely motivated person and a big believer that no matter how good something is, it always has a chance to be even better.


I believe I’m an excellent leader, who shows how important it is to respect and value each other. Ensuring we have a strong, confident and trusting of each other team.


I have over 14 years of experience in the health and social care industry. Working with both adults and children.


* Specializing in dementia care.


* 7 years of clinical experience in general theatres including ophthalmology.


* Over 6 years working in domiciliary care and children and adults with ASD and complex needs.


* Excellent understanding of CQC regulations

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Halsey House to verify any information. View our terms and conditions. Halsey House has an Enhanced Service - more info.