Head of Hospitality

Job summary

Our stunning new home Statham Manor Care Centre is a purpose-built care facility situated in the picturesque village of Lymm in the heart of Cheshire. The home is registered to provide care to 66 residents who have a variety of care needs including residential and nursing care. The home provides the highest standards of safety, comfort and care to residents who have a variety of care needs. The home reflects the New Care vision of providing the highest standards of safety, comfort and care. We invest in the latest technology, and offer a purposeful programme of daily activity and gentle exercise to enhance the experience, care and wellbeing of our residents. All team members are hand selected for their warmth and passion, they have a full induction and ongoing training from our in house trainers in conjunction with the New Care Academy. The home is rated GOOD in all domains by CQC. New Care has had no agency staff use for over 5 years as we employ a permanent staff team to ensure continuity of care to residents from staff that know them and that residents know and trust. Across New Care, all of our staff are paid the national minimum wage or above.


We are seeking to appoint a kind, caring and motivated Head of Hospitality to join our team. To be responsible for organising the Hospitality Assistants and Care Assistants to enable the dining experience for our residents to be smooth and efficient at all times. You are responsible for dining room preparation, cleanliness and set up, for ensuring that the meals are served in a timely, presentable and in a correct manner. This role is an exciting role leading a team of Hospitality Assistants, including rotas, training, supervisions. We have a 40 hour contract available with an hourly rate of £13.20! Shift times are 0800-1900, with alternate weekend working.


Role Responsibilities:

Ensure there is a provision of high standard of hospitality service.
Support and assist visitors.
Inform the Chef of any individual requirements of residents.
Following cleaning schedules and procedures, as per company HACCP.
To ensure that all training given is adhered to.
Ensure records and reports are properly written up e.g. cleaning schedules, work sheets, fridge temperatures and that all HACCP paperwork is completed.
Manage, allocate duties and supervise the hospitality team ensuring a quality delivery of care for the duration of the shift.
Coach staff and participate in ongoing development of staff.
Take responsible for promoting safeguarding the welfare of adults that the post holder is responsible for or comes into contact with.

Skills and experience required:

Dining or Restaurant Supervisor experience is essential.
Previous experience working in a care setting is desirable.
Ability to effectively communicate with other members of the team is essential.
Participation in activities organised in the Home is essential.

The Benefits

Opportunities to progress through our career paths into more senior and management roles
Bank holiday and overtime enhancements
5.6 weeks annual leave per annum
Paid DBS
Uniform provided
Paid training
Refer a friend referral scheme, for the following roles only – Registered Nurse, Team Leader / Senior Care Assistant and Care Assistant
Excellent induction programme for new starters
A rewarding career with lots of opportunities to progress within the company
Ongoing support and training for nationally recognised qualifications
A competitive rate of pay
Cycle to work scheme
Wellbeing programmes
Recognition awards – employee of the month and golden tickets
Ongoing career development
Travel plan – walk or ride a bike and get a free meal that day
Christmas Bonuses
Pension scheme
Early Pay - access to your money as you earn (pay advance)


About New Care

The care philosophy of New Care aims to ensure all residents maintain the highest level of independence and achieve their full potential, whatever that may be – physical, intellectual, emotional or social. We believe this philosophy can be achieved by providing professional, person-centred care, nurturing each resident individually, exploring and understanding their needs. The health, well-being and happiness of our residents is always our number one priority.


Each New Care home is purpose built and expertly designed with the needs of our residents in mind. Internally, the design is luxurious yet comfortable and practical.

The company ethos ‘To celebrate the wonder of people’ relates to all those who are part of the New Care family, residents, their family and friends, staff members and professional visitors. Ultimately, we want residents to live their lives to the fullest and to be proud of their home and feel happy to invite their family and friends to visit.


This position is subject to a DBS check