Business Application Support

Job summary

Business Application Support - Central Support 

Position: Business Application Support  
Location: Billericay - Hybrid
Type: Full-Time, Permanent
Salary: Competitive
 

Be part of something exceptional at Hallmark Luxury Care Homes.
We’re proud to be recognised as a leading provider of high-quality, relationship-centred care across England and Wales. As a family-run organisation, our values—big-hearted, inclusive, and committed to helping our teams thrive—guide everything we do.

To coordinate estates operations by managing requests, delivering procurement processes, and maintaining accurate asset tracking to support project success and financial integrity.

What You'll Be Doing:

• Standardise SOPs (standard operating procedures) for each of the homes and CS applications/systems to ensure clear guidelines are in place to assist users and have one way of working
• Visiting and working with home teams members to ensure use of the application
• Application support (incident triage, analysis, resolution and closure) and business support (working directly with team to address queries, provide reporting, perform risk assessments)
• Support IT strategy for strategic improvement initiatives
• Vendor management for 3rd party applications, which includes organising & participating in monthly service review meetings including agenda, minutes & tracking of action items
• Incident analysis and resolution which will require working with MSP and third-party vendors
• Manage IT training for new inductions into Hallmark Luxury Care Homes and roll out of changes within current platforms
• Produce and roll out training materials across the business with regard to basic IT skills, systems, to Cyber Awareness Training and work closely with the Learning and Development Team.
• Proactively liaising and communicating to all stakeholders about notified changes and the impact
• Working with Stakeholders on the implementation of new initiatives and projects
• Work with stakeholders on CAB (Change Authority Board) for changes to systems and the impact/risk changes may have
• Assist Management in setting budgets
• Support IT Manager with BAU activities 

What we are looking for in you! 

• ITIL would be a benefit to this role
• 3+ years’ experience in an IT administrator/support function role
• Self-starter who is detail-oriented, highly organised with strong problem-solving, business analysis, communication and presentation skills
• Strong knowledge of Care Planning systems and their functionality is desirable but not essential
• Business, Technical, and Data Analysis skills
• Experience in application development and/or support
• Strong SharePoint skills would be an asset
• Contributing in a timely manner to procedures
• Delivering presentations to the senior management
• Worked closely with Senior IT and wider business stakeholders
• Application support, maintenance and implementation
• Review and analysis of business cases

• Champion new projects and gather business requirements

  Desirable 

• Contributing in a timely manner to procedures
• Delivering presentations to the senior management
• Worked closely with Senior IT and wider business stakeholders
• Application support, maintenance and implementation
• Review and analysis of business cases
• Champion new projects and gather business requirements

Why Join Hallmark?

We believe in putting our people first. You’ll be joining a team that is passionate, professional and proud of what they do. We are committed to supporting you in your personal and professional development.

Benefits & Perks Include:

• Competitive salary
• Hallmark Rewards – access to discounts, cashback and wellbeing resources
• Life Assurance
• Pension Scheme
• Optional Health Cash Plan
• 25 days annual leave + bank holidays
• Buy and Sell annual leave options (*up to 5 days)
• Industry-leading training and development opportunities
• Supportive team environment with a values-led culture
• A workplace that truly cares and champions your growth

Equal Opportunities Statement:
Hallmark Care Homes is proud to be an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marital or civil status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are also happy to discuss reasonable adjustments that may support you throughout the recruitment process.

Let’s shape the future of care together.