Head of Operational Quality

Job summary

Job Description:

Head of Operational Quality - Richmond Villages (Bupa)

Home based with national travel

Help shape the future of care at Richmond Villages.

At Bupa, our purpose is helping people live longer, healthier, happier lives and making a better world. Richmond Villages is a key part of that mission - delivering person-centred care in beautiful, supportive environments.

We're looking for a passionate and experienced leader to join us as Head of Operational Quality, ensuring the highest standards of care and compliance across our care homes and domiciliary services.

About the Role

As Head of Operational Quality, you'll:

• Lead on clinical quality, regulatory compliance, and risk management across Richmond Villages.
• Partner with the Managing Director and operational leaders to drive continuous improvement.
• Support and oversee the performance of CQC Registered Managers.
• Use clinical metrics and data to identify risks and ensure early intervention.
• Represent Richmond Villages in clinical governance forums and with external stakeholders.
• Contribute to strategic initiatives including dementia care and service innovation.

What We're Looking For

• Strong understanding of the UK care sector and CQC regulatory framework.
• Proven experience in senior leadership roles within quality assurance.
• Ability to influence at all levels, including with regulators and senior stakeholders.
• Passion for person-centred care and improving resident outcomes.
• NMC registration is advantageous, or significant experience managing nursing care homes.

Why Join Us?

• Be part of a purpose-driven organisation that values bravery, care, and responsibility.
• Work flexibly with national travel and hybrid working.
• Access to Bupa benefits including health insurance, wellbeing support, and career development.

Time Type:

Full time

Job Area:

Delivery and Operations

Locations:

Richmond Bede Village