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Care Homes Owned by Bupa Care Homes

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Bupa Care Homes is one of the UK's largest providers of care homes.

Bupa provide a choice of residential and nursing homes, for frail elderly people or those with dementia related illnesses. However, some homes also offer care for other specialisms such as Parkinson's or Huntington's disease, and for young physically disabled people.

Please contact Bupa for further information, whether you need help now, or are planning for the future.

Bupa Care Homes Locations (112)

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112 Care Homes owned by Bupa Care Homes

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Dean Wood Care Home
Warren Road, Brighton BN2 6DA
10105 Reviews
Bupa Care Homes
Dean Wood Care Home
"Dean Wood has been my mother's home for the last 3 months. She came to Dean Wood straight from hospital and was in immediate need of..."Read all 105 reviews

from £1,645 / weekSize 80 rooms

Location Type: Care Home

Dean Wood warmly welcome those in need of residential and nursing care, including people living with dementia or Parkinson’s. Dean Wood is a modern, purpose-built care facility with fabulous panoramic... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
Knights' Grove Care Home
Thomas Road, North Baddesley, Southampton SO52 9EW
9.9119 Reviews
Bupa Care Homes
Knights' Grove Care Home
"Our lovely Dad has found the perfect place to live. Staff go out of their way to build relationships with him, which has helped him to..."Read all 119 reviews

from £1,645 / weekSize 56 rooms

Location Type: Care Home

Knights Grove has been rated 'outstanding' by the CQC (March 2019) and has been purpose-built to offer high levels of tailored short, or long term, care for those living with dementia. They offer a warm... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Dementia Residential Care
  • Dementia Nursing Care
Mount Hall Care Home
Flash Lane, Bollington, Macclesfield SK10 5AQ
9.9125 Reviews
Bupa Care Homes
Mount Hall Care Home
"I just want to thank everyone at Mount Hall for making Lynn so at home. She wasn't able to look after herself previously, and ended up in..."Read all 125 reviews

from £1,210 / weekSize 33 rooms

Location Type: Care Home

Set within the beautiful Cheshire countryside, in the rural village of Bollington, this Georgian home has been carefully modernised and refurbished to provide a high standard of accommodation and facilities.... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Leominster Care Home
44 Bargates, Leominster HR6 8EY
9.9124 Reviews
Bupa Care Homes
Leominster Care Home
"Second visit for ray (my uncle). Seems very happy + content when picking him up for a return home. When we dropped him off, they..."Read all 124 reviews

from £1,310 / weekSize 48 rooms

Location Type: Care Home

Staff take their role at Leominster very seriously to provide round the clock care to people over the age of 65. The home offers a warm welcome to anyone needing residential and nursing care, with a dedicated... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Lindley Grange Care Home
Acre Street, Lindley, Huddersfield HD3 3EJ
9.9138 Reviews
Bupa Care Homes
Lindley Grange Care Home
"I am so grateful for the care my Dad is receiving. He is treated with kindness and respect even when situations are challenging due to..."Read all 138 reviews

from £1,200 / weekSize 40 rooms

Location Type: Care Home

Staff at Lindley Grange offer a professional and friendly nursing care service to people living with dementia. Care plans are also provided to people who are looking for convalescence and respite and... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
Heol Don Care Home
Whitchurch, Cardiff CF14 2AU
9.9153 Reviews
Bupa Care Homes
Heol Don Care Home
"Mum had her 100th birthday this July, the home made her a fabulous cake, decorated the private room and made the whole experience a lovely..."Read all 153 reviews

from £1,600 / weekSize 78 rooms

Location Type: Care Home

Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Mental Health Care
Brookview Care Home
Brook Lane, Alderley Edge SK9 7QG
Brookview Care Home Award Certificate9.9108 Reviews
Bupa Care Homes
Brookview Care Home Award Certificate
Brookview Care Home
"Without exception the efficient staff all showed kindness and compassion and were cheerful and ready to help. Nothing was too much trouble...."Read all 108 reviews

from £1,400 / weekSize 65 rooms

Location Type: Care Home

**Brookview is proud to have been recognised as one of the Top 20 Care Homes in North West England 2026** Situated a stone’s throw away from Alderley Edge, Brookview welcomes those with nursing, residential... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
Crossley House Care Home
885 Thornton Road, Bradford BD8 0HH
9.9113 Reviews
Bupa Care Homes
Crossley House Care Home
"Mum had a fall and had to go to hospital to get checked out,the staff kept us informed about what was going on and when she went back they..."Read all 113 reviews

from £1,125 / weekSize 58 rooms

Location Type: Care Home

Crossley House offers both long and short term stays, warmly welcoming anyone in need of residential care, including those living with dementia, Huntington’s or Parkinson’s. Located close to the village... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
Hazelmere House Care Home
Pinewood Road, Summerfields, Wilmslow SK9 2RS
9.9100 Reviews
Bupa Care Homes
Hazelmere House Care Home
"After making the incredibly difficult decision to move dad into Hazelmere and leaving mum continuing to live independently at home, the..."Read all 100 reviews

from £1,400 / weekSize 60 rooms

Location Type: Care Home

Hazelmere House features spacious and comfortable accommodation providing a warm and safe environment, with views of gardens and nearby parkland, en-suite rooms and tasteful colour schemes. All bedrooms... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Queensmount Care Home
18 Queens Park West Drive, Bournemouth BH8 9DA
9.9199 Reviews
Bupa Care Homes
Queensmount Care Home
"Have been going to Queensmount for three yrs. The staff are brilliant everyone is always happy. In my job that was I have been in a lot of..."Read all 199 reviews

from £1,470 / weekSize 49 rooms

Location Type: Care Home

Rated Outstanding in all areas by the CQC (August 2022), Queensmount offers personalised short and long-stay residential and nursing care, including day care and specialist support for people living with... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Wilton Manor Care Home
Wilton Avenue, Southampton SO15 2HA
9.8122 Reviews
Bupa Care Homes
Wilton Manor Care Home
"My mother has been a resident at Wilton Manor for 4 years and we are so impressed by, and grateful to, the staff for the marvellous care..."Read all 122 reviews

from £1,350 / weekSize 69 rooms

Location Type: Care Home

Wilton Manor provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of life... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Berkeley House Care Home
2 Berkeley Court, Greenwich Avenue, Bilton Grange, Hull HU9 4UW
9.896 Reviews
Bupa Care Homes
Berkeley House Care Home
"The staff can't do enough for you and the residents l give them 10 out of 10 really recommend this place. The care and the and the support..."Read all 96 reviews

from £1,150 / weekSize 84 rooms

Location Type: Care Home

Berkeley House has been purpose-built to suit the practice of professional care at the same time as allowing its residents to live a satisfying day-to-day lifestyle. All care delivery is person-centred,... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
The Manor House Care Home
Moreton Road, Upton, Wirral CH49 4NZ
9.897 Reviews
Bupa Care Homes
The Manor House Care Home
"My experience has been excellent all the staff have been amazing. Very happy I have decided to stay here permanently. The laundry service..."Read all 97 reviews

from £1,350 / weekSize 59 rooms

Location Type: Care Home

Built in 1857, Manor House is a listed building that has recently (Feb 23) been modernised and refurbished to a high standard across a number of units. The home has retained many of its original features,... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
Edmund House Care Home
98 - 108 Everest Road, Ashby, Scunthorpe DN16 3EB
9.894 Reviews
Bupa Care Homes
Edmund House Care Home
"From the moment we had a look for a care home for my mum, the welcoming we received was above and beyond from each and every member of..."Read all 94 reviews

from £1,125 / weekSize 56 rooms

Location Type: Care Home

Edmund House carries out expert and personalised care for a wide range of needs while supporting independence and dignity, as well as an active lifestyle. Tailored care plans are offered to those who... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
Waverley Grange Care Home
43 Waverley Lane, Farnham GU9 8BH
9.888 Reviews
Bupa Care Homes
Waverley Grange Care Home
"I cannot fault the care my husband has been receiving for years. I am treated with consideration too!..."Read all 88 reviews

from £1,625 / weekSize 52 rooms

Location Type: Care Home

Waverley Grange offers round-the-clock care for people who require nursing, residential, respite care as well as care for people living with Parkinson's. Voted one of the UK’s top 100 luxury care... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Wingham Court Care Home
Oaken Lane, Claygate, Esher KT10 0RQ
9.8190 Reviews
Bupa Care Homes
Wingham Court Care Home
"I can't speak highly enough of Wingham Court Care Home. The staff are kind, caring and genuinely dedicated to the people they look after...."Read all 190 reviews

Size 73 rooms

Location Type: Care Home

Wingham Court offers 24-hour rehabilitation care and support for people aged 18-70 years living with complex needs and neurological conditions such as multiple sclerosis, acquired brain injury as well... Read more

  • Younger Adult Care
  • Permanent Care
  • Respite Care
  • Nursing Care
Tenterden House Care Home
Lye Lane, Bricket Wood, St Albans AL2 3TN
9.887 Reviews
Bupa Care Homes
Tenterden House Care Home
"My husband was only in Tenterden for 6 days, but he was so well looked after. All the staff were brilliant and looked after me too! We..."Read all 87 reviews

from £1,195 / weekSize 40 rooms

Location Type: Care Home

Tenterden House provides long and short-stay residential and nursing care. From Parkinson’s, cerebral palsy, MS and other complex and long term conditions, Tenterden House offers care for older people... Read more

  • Older Person Care
  • Younger Adult Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Beacher Hall Care Home
42 Bath Road, Reading RG1 6PG
9.874 Reviews
Bupa Care Homes
Beacher Hall Care Home
"Best place to live ,best care home in reading. I have been in Beacher Hall for past three years. All mycomplex care is being met so well. I..."Read all 74 reviews

from £2,050 / weekSize 70 rooms

Location Type: Care Home

Located near the centre of Reading, Beacher Hall offers 24-hour nursing care and support for those 18 and over with a range of needs. That includes those living with complex needs and neurological... Read more

  • Older Person Care
  • Younger Adult Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
  • Learning Disability Care
Puttenham Hill House Care Home
Off Hog's Back, Puttenham, Guildford GU3 1AH
9.872 Reviews
Bupa Care Homes
Puttenham Hill House Care Home
"Since she has been a resident in your Bupa home, I have found it to be very satisfactory. When arriving at the home, always given a warm..."Read all 72 reviews

from £1,265 / weekSize 30 rooms

Location Type: Care Home

Puttenham Hill House provides round the clock residential and nursing care for short or long term needs. The home offers all forms of short stay care including palliative and convalescence. Stays can... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Pendean House Care Home
Off Oaklands Lane, West Lavington, Midhurst GU29 0ES
9.894 Reviews
Bupa Care Homes
Pendean House Care Home
"I have no hesitation in recommending Pendean House Care Home. It's calm, responsive, happy, accommodating and pleasant...."Read all 94 reviews

from £1,260 / weekSize 40 rooms

Location Type: Care Home

Originally a country home, Pendean House has been transformed and modernised to provide care for people who require nursing and residential care. Care is also offered to those requiring Parkinson's care... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Cottenham Court Care Home
High Street, Cottenham, Cambridge CB24 8SS
9.8107 Reviews
Bupa Care Homes
Cottenham Court Care Home
"I would like to say a big thank you to everyone at Cottenham Court for looking after Mum so well during her twenty-two months as a..."Read all 107 reviews

from £1,565 / weekSize 62 rooms

Location Type: Care Home

Cottenham Court provides tailored care solutions for anyone looking for nursing, residential and short stay care, as well as care and support for those living with Parkinson’s or Multiple Sclerosis. They’re... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
St Mary's Care Home
19 Dunstable Road, Luton LU1 1BE
9.8204 Reviews
Bupa Care Homes
St Mary's Care Home
"My mother stayed at St Marys for just 25 days before she passed away. The care mum recived was lovely. The staff & management were very..."Read all 204 reviews

from £1,065 / weekSize 60 rooms

Location Type: Care Home

St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with Parkinson's... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
Tadworth Grove Care Home
The Avenue, Tadworth KT20 5AT
9.886 Reviews
Bupa Care Homes
Tadworth Grove Care Home
"My 88 year old mother spent her last few months in Tadworth Grove and whilst not a luxury environment, she couldn't have been in a better..."Read all 86 reviews

from £1,275 / weekSize 45 rooms

Location Type: Care Home

Tadworth Grove is a purpose-built home that offers residential, nursing and dementia* care, palliative, convalescence and respite stay. At Tadworth Grove, staff are all highly trained in providing 24-hour... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Arbrook House Care Home
36 Copsem Lane, Esher KT10 9HE
9.8117 Reviews
Bupa Care Homes
Arbrook House Care Home
"My mother was a resident at Arbrook Care Home for approximately 5-7 weeks, and throughout her stay we were very pleased with the standard..."Read all 117 reviews

from £1,550 / weekSize 44 rooms

Location Type: Care Home

Arbrook House, rated 'outstanding' by CQC in February 2019, is a beautifully converted private home with extensive landscaped grounds where residents can enjoy views of the natural lake and wildlife. Located... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Premier Court Care Home
Thorley Lane East, Thorley, Bishop's Stortford CM23 4BH
9.8115 Reviews
Bupa Care Homes
Premier Court Care Home
"The level of care extended to both my parents who were residents at Premier Court was extremely good. The Carers treated them with respect..."Read all 115 reviews

from £1,215 / weekSize 59 rooms

Location Type: Care Home

Premier Court is set in a very peaceful countryside location within Bishop’s Stortford. It provides a full range of residential and nursing care. They’re here when you and your loved ones need them... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Fountains Lodge Care Home
13 - 17 London Road, Southborough, Tunbridge Wells TN4 0RJ
9.8144 Reviews
Bupa Care Homes
Fountains Lodge Care Home
"My mum was at Fountains Lodge 2 years. During that time, she was treated with dignity, respect, kindness and love. Everything you would..."Read all 144 reviews

from £1,465 / weekSize 76 rooms

Location Type: Care Home

Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays too... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
Copper Beech Care Home
Eastbourne Road, Ridgewood, Uckfield TN22 5ST
9.893 Reviews
Bupa Care Homes
Copper Beech Care Home
"Many thanks to all the staff for taking such good care of our Mum Vilna whilst she had a respite stay with you. Everyone was very kind and..."Read all 93 reviews

from £1,400 / weekSize 48 rooms

Location Type: Care Home

Copper Beech is custom-built for a wide range of nursing care and residential needs, these can include post-operative care, convalescence, dementia and palliative care. Respite and long-term care packages... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
The Links Care Home
1 Golf Links Road, Broadstone BH18 8BE
9.8140 Reviews
Bupa Care Homes
The Links Care Home
"Mum was a resident at The Links Care Home for close to three years. In that time I visited most weeks, and always saw her being treated..."Read all 140 reviews

from £1,390 / weekSize 68 rooms

Location Type: Care Home

This care home is proud to be able to display an Outstanding CQC rating (November 2023). The Links is in the lovely village setting of Broadstone, close to local amenities and within easy reach of... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
Elm Grove Care Home
Somerford Road, Cirencester GL7 1TX
9.899 Reviews
Bupa Care Homes
Elm Grove Care Home
"Mum is very happy at Elm Grove, she is well cared for and is loved, They make her smile which is lovely to see. The staff are all wonderful..."Read all 99 reviews

from £1,425 / weekSize 60 rooms

Location Type: Care Home

Situated on the outskirts of Cirencester, this former private house has undergone an extensive refurbishment in order to make the most of its homely qualities. The home is split into two areas, one for... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Dementia Residential Care
  • Dementia Nursing Care
Erskine Hall Care Home
Watford Road, Northwood HA6 3PA
9.8104 Reviews
Bupa Care Homes
Erskine Hall Care Home
"My father has been there since March and I have to say the home is excellent, very nice room , facilities and most importantly the care..."Read all 104 reviews

from £1,415 / weekSize 74 rooms

Location Type: Care Home

Erskine Hall provides nursing, residential and dementia care. Inside the impressive, purpose-built home, they offer a warm welcome to long and short stays, including care for those living with Parkinson’s... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care

Bupa Care Homes Reviews (11188)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.638) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Showing 11188 reviews matching selected criteria
Review of Green Gates Care Home from Mary H (Resident / Service User) published on 11 September 2026 Submitted via Postal Card•
Overall Experience

All my carers are very helpful, i am being well looked after. Activities are very good

↩Reply from Alessia Amato, Customer Service Adviser at Green Gates Care Home

We're so grateful that you've taken the time to share your thoughts. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We're delighted that you found the activities to be enjoyable- we believe staying active and connected makes a real difference to wellbeing. Thank you for choosing Green Gates for your stay.

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Review of The Goldbridge Care Home from J C (Friend of Resident) published on 11 September 2026 Submitted via Postal Card•
Overall Experience

Hire for 85th birthday party. Lunch in private room, tea in lovely gardens + cake(!!) Perfect day.

↩Reply from Alessia Amato, Customer Service Adviser at The Goldbridge Care Home

We're so grateful that you've taken the time to share your thoughts. Thank you for recognising the effort our team put into creating meaningful moments with residents and their families. We are looking forward to seeing you again.

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Review of Wilmington Manor Care Home from Terri C (Daughter of Resident) published on 11 September 2026 Submitted via Postal Card•
Overall Experience

Mum and I feel that generally the care is very good. Sometimes there are some communication issues between staff. Call bell is often on the floor despite constant reminders to staff. (A pendant was ordered for mum on 13/8 and has still not appeared.

↩Reply from Alessia Amato, Customer Service Adviser at Wilmington Manor Care Home
Thank you for taking the time to leave a review and for your positive comments regarding the care provided to your mum. We are pleased to hear that you feel the overall care is very good.

We are sorry to learn of your concerns regarding communication between staff and the delays you have...  

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Review of The Donnington Care Home from S N (Daughter of Resident) published on 11 September 2026 Submitted via Postal Card•
Overall Experience

The carers are all super friendly and take great care of Mum.

↩Reply from Alessia Amato, Customer Service Adviser at The Donnington Care Home

Thank you for your lovely review. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We're committed to making every day as positive and comfortable as possible for your loved one.

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Review of Wilton Manor Care Home from Kieron M (Son of Resident) published on 11 September 2026 Submitted via Website•
Overall Experience
My mother has been a resident at Wilton Manor for 4 years and we are so impressed by, and grateful to, the staff for the marvellous care they are giving our mum. The staff are all wonderfully friendly, cheerful, helpful and completely professional.

The level and quality of the care they are giving is as if they were members of our family; we couldn't ask for more from them.

↩Reply from Alessia Amato, Customer Service Adviser at Wilton Manor Care Home

Your review means a great deal to our team and we're so grateful you shared your experience. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we...  

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Review of Heol Don Care Home from Helen W (Daughter of Resident) published on 11 September 2026 Submitted via Postal Card•
Overall Experience

Mum had her 100th birthday this July, the home made her a fabulous cake, decorated the private room and made the whole experience a lovely one for us all to remember. Thank you Heol Don x

↩Reply from Alessia Amato, Customer Service Adviser at Heol Don Care Home

We're so grateful that you've taken the time to share your thoughts. Thank you for recognising the effort our team put into creating meaningful moments with residents and their families. We are looking forward to seeing you again.

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Review of Kilfillan House Care Home from Margaret D (Cousin of Resident) published on 11 September 2026 Submitted via Website•
Overall Experience

My cousin Alan came into Kilfillan NH for end of life care. He was there for 5 days and I cannot express enough our families gratitude to all the Management and every member of staff who treated Alan with the utmost respect and dignity and cared for all his needs with such kindness. They also showed such kindness to all his family members. All aspects of his passing were again made peaceful and respectful. We cannot thank you enough for your support for the short time he spent with you. From Alan's Family

↩Reply from Alessia Amato, Customer Service Adviser at Kilfillan House Care Home

We appreciate you taking the time to write this during what must be a very difficult period. We're so glad that the warmth and kindness of our staff have come through in your experience. We are proud to have such a compassionate team and we're glad this has shone though in your experience. Please accept our sincere condolences for your loss.

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Review of Beacher Hall Care Home from Faizan H (Resident / Service User) published on 11 September 2026 Submitted via Website•
Overall Experience

Best place to live ,best care home in reading. I have been in Beacher Hall for past three years. All mycomplex care is being met so well. I have tracheostomy tube ,peg tube. Staff are well trained and so caring .Thank you for providing me best care.

↩Reply from Alessia Amato, Customer Service Adviser at Beacher Hall Care Home

Your words remind us why we do what we do. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Thank you for recognizing the care and dedication of our team. Please don't hesitate to reach out if there's anything more we can do.

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Review of Beacher Hall Care Home from Colin S (Resident / Service User) published on 11 September 2026 Submitted via Website•
Overall Experience
I have been a resident here since January 2026. If you need a place for respite, a permanent home, or a comfortable safe environment after an operation then consider Beacher Hall.
It has comfortable accommodation with a large pool of friendly and helpful carers. There is plenty of good food, a lot of it cooked in the Home's kitchens - two three course meals daily, plus breakfast.
If you need physiotherapy, Beacher Hall has an air-conditioned fully equipped gym, with an excellent team of professional and friendly physiotherapists dedicated to getting residents walking unaided where possible.

There are a lot of activities, planned by a highly-motivated team, to keep residents occupied.

↩Reply from Alessia Amato, Customer Service Adviser at Beacher Hall Care Home

Thank you for taking the time to leave your review. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We are delighted to hear that our team have made a difference to your experience. Mealtimes...  

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Review of Woodend Care Home from Tony C (Respite Resident) published on 10 September 2026 Submitted via Postal Card•
Overall Experience
My short stay at Woodend exceeded my expectations, it was my 1st pre-stay meeting with Ruth that confirmed to me that I wanted to stay at Woodend to recover from an operation.
During my short stay, every member of the staff was warm, friendly, and very professional from my arrival until my departure.
The financial management was appalling. From committing to take respite care on 8/7/26, I made calls on 13/7/26, 14/7/26, 20/7/26, 27/7/26 requesting an email confirming agreement. I received this on 28-7-26 as I was undergoing surgery. There was no problem for my admittance on Thurs PM 30/7/26. On Fri 31/7/26 I was asked to complete the agreement. I explained my visual impairment + requested a hard copy to sign. This was not possible. On Mon 3/8/26 I had to ask a visiting friend to read the details on my phone to complete the form for me - using my bank debit card!! This created unnecessary stress at a time when I should be receiving "respite care".

Please contact me if you require any further detail.

↩Reply from Alessia Amato, Customer Service Adviser at Woodend Care Home

Thank you for your positive review on the care at Woodend. We're sorry to read about your experience with your confirmation and payment. We have raised your feedback and are reviewing our processes.

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Review of Lynton Hall Care Home from A J (Son of Resident) published on 10 September 2026 Submitted via Postal Card•
Overall Experience

Generally the care and nursing staff have been very good, especially in the last few weeks as my mothers health deteriorates. In the past the food has been poor, recently mum hasn't had much due to her condition. I marked security down as there have been several things that have gone missing in the past, expensive bottles of scent, an antique vase of sentimental value. When the last item was mentioned the management said nothing sentimental value should be brought in. In our opinion this is mums home and sentimental items are important thats why management have been marked down!! Not good!

↩Reply from Alessia Amato, Customer Service Adviser at Lynton Hall Care Home

Thank you for your feedback. We will discuss your comment with the home's manager to help them continually improve their service. Please don't hesitate to reach out if there's anything more we can do.

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Review of Trowbridge Oaks Care Home from S T (Daughter of Resident) published on 10 September 2026 Submitted via Website•
Overall Experience

Shocking care home, residents are left in they own soil, not cared for, care plans not looked at or read when new members join the team. Cover up to protect staff, had no manager or deputy for months.

↩Reply from Alessia Amato, Customer Service Adviser at Trowbridge Oaks Care Home
Thank you for your feedback. We have a genuine regard for all of our residents.
Our resident's health and wellbeing is an absolute priority.

We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further.

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Review of Staplehurst Manor Care Home from R H (Daughter of Resident) published on 10 September 2026 Submitted via Website•
Overall Experience
I was lucky enough to attend the residents summer party (as I was unable to attend their Woodstock event the following week.)

The singer was well chosen and understood her audience well. The activities organiser had gone to great lengths to decorate the lounge and garden room with a tropical beach theme. Residents were enjoying sipping their cocktails/ mocktails whilst singing along or dancing with team members who were all wearing floral garlands. It was lovely to share a fun time and a really good laugh with Dad and other residents, and see residents and staff having such a good time together.

↩Reply from Alessia Amato, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for your lovely review. We're pleased to hear that you've enjoyed our activities program- our team works hard to make sure there's something for everyone to take part in. It is fantastic to hear you find the team to be attentive and caring- they'll be thrilled to read your review. We are looking forward to seeing you again.

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Review of Bayford House Care Home from Eleanor M (Resident / Service User) published on 10 September 2026 Submitted via Postal Card•
Overall Experience

This is my 12th wk at this care home. I have settled in well & finding my way. We all look forward to the activities & I find them good fun. The young staff are reaoo6 great & work very hard, also all the staff here whoever they are are a pleasure to have around, and have made new friends where would we be if we didn't have the staff to help make our life livable.

↩Reply from Alessia Amato, Customer Service Adviser at Bayford House Care Home

Your review means a great deal to our team and we're so grateful you shared your experience. We're delighted that you found the activities to be enjoyable- we believe staying active and connected makes a real difference to wellbeing. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Thank you for choosing Bayford House for your stay.

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Review of Hutton Village Care Home from S O (Husband of Resident) published on 10 September 2026 Submitted via Website•
Overall Experience

2nd review now that my wife has been a resident for about a month. Am pleased to confirm that my initial thoughts about this care home have proven to be accurate in that it certainly matches its classification as a care home. All of the staff (both caring and supporting roles) met to date (and I think ive met the vast majority if not all of them) are without exception friendly, helpful, efficient and wrt the nurses and carers caring which is really important in a care home. In essence if they can possibly help or resolve an issue they will do their very best to do so.

↩Reply from Alessia Amato, Customer Service Adviser at Hutton Village Care Home

Thank you for your kind words. We are proud to have such a compassionate team and we're glad this has shone though in your experience. Feedback like yours motivates us to keep striving to provide the highest standards of care.

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Review of Bayford House Care Home from J W (Resident / Service User) published on 10 September 2026 Submitted via Postal Card•
Overall Experience

Very happy here.

↩Reply from Alessia Amato, Customer Service Adviser at Bayford House Care Home

We appreciate you sharing your experience with our home. Please don't hesitate to reach out if there's anything more we can do.

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Review of Bayford House Care Home from Barbara S (Resident / Service User) published on 10 September 2026 Submitted via Postal Card•
Overall Experience

Very happy here

↩Reply from Alessia Amato, Customer Service Adviser at Bayford House Care Home

Thank you for your feedback. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review of Bayford House Care Home from R S (Resident / Service User) published on 10 September 2026 Submitted via Postal Card•
Overall Experience

Moved from Bayford Nursing Home to Newdale Court - more independant living. Have a very pleasant new room & consequently am in a better frame of mind to participate with other residents & the activities staff, especially Athi, Anna, Lyn, Adersh etc. give excellent care.

↩Reply from Alessia Amato, Customer Service Adviser at Bayford House Care Home

Thank you for your lovely review. We're pleased to hear that you've enjoyed our activities program- our team works hard to make sure there's something for everyone to take part in. We are proud to have such a compassionate team and we're glad this has shone though in your experience.

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Review of Heathland Court Care Home from M J (Son of Resident) published on 10 September 2026 Submitted via Postal Card•
Overall Experience

My father always commented upon how friendly and helpful the staff were; he considered them more like friends. He felt very comfortable here, praising the food and cleanliness. And I felt confident that he was being well looked after in a safe and compassionate environment and that medical issues would be quickly picked up by the nurses and regular GP visits.

↩Reply from Alessia Amato, Customer Service Adviser at Heathland Court Care Home

Your words remind us why we do what we do. We're fortunate to have such a dedicated and compassionate team, and it's wonderful to see their hard work recognized. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of Freelands Croft Care Home from G F (Brother of Resident) published on 10 September 2026 Submitted via Postal Card•
Overall Experience

Very welcoming, friendly & kind to everyone that went by.

↩Reply from Alessia Amato, Customer Service Adviser at Freelands Croft Care Home

Thank you for your kind words. Feedback like yours inspires us to continue to provide the very best care. We hope to continue providing your loved one with the best possible care.

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Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

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Frequently Asked Questions about Bupa Care Homes

Costs for care homes owned by Bupa Care Homes

Average costs per week for care homes owned by Bupa Care Homes by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Bupa Care Homes, based on 110 out of 112 settings.

Type of Care ProvidedAverage Weekly Cost
Residential Care£1,323
Residential Dementia Care£1,377
Nursing Care£1,566
Nursing Dementia Care£1,598
All Care Types£1,344

Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

Average costs per week for care homes owned by Bupa Care Homes by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Bupa Care Homes, based on 110 out of 112 settings.

Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Bupa Care Homes own?

Bupa Care Homes own 112 Care Homes.

Which Bupa Care Homes Care Homes have the highest review score?

Dean Wood Care Home, Knights' Grove Care Home & Mount Hall Care Home have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bupa Care Homes to verify any information. View our terms and conditions. Bupa Care Homes has an Enhanced Service -more info.