Care Homes Owned by Bupa Care Homes in Suffolk

I would like to say big thankyou to all the staff at Chilton Meadows. It meant so much to me again thankyou

My mum was resistant to going into a care home but since being in Chilton Meadows she is looking & feeling so much better. The staff have all been professional & welcoming. Mum's had her hair done at the home & the whole family agree she looks younger than she did before she arrived!

Care is good. Confidentiality is dreadful. Have overheard staff speaking horribly to residents but the care my relative has received is good. Communication is bad. Management - no clue who they are/never around. One occasion the manager was dismissive but that was at the beginning. Place is clean but tired. Activities are good.

A nice place with caring staff.

Welcoming & warm environment. Activities that residents can all join in on even if on another unit. Varying meals, with options. Toilets are dated, not always clean & don't have correct bins - yellow bin etc. Staff lovely but stretched when residents just need time & supportive conversations to help them remain calm.

I think the staff are very helpful and friendly. Lots of activities to do for everyone.

Plenty of staff. Nice & warm. Lots of activities. Everyone knew the resident and her condition.

I visit my Dad weekly and he is very happy. He loves the food and has put on weight since being at the home. He is normally very solitary but has started to socialise more. He especially likes the bingo and summer fete. His room could be cleaned a little more often but that is my only complaint. The staff are lovely and always listen to my concerns regarding any health issues.

The staff are always friendly and welcoming. They work hard to provide care and support. Mum and Dad are well cared for and happy. Communication with the unit is good and they phone me if needed. Mum and Dad are familiar with all the carers and we are grateful for their hard work and care. I have still not received my portal login - forms given in months ago and chased up several times.

Have been to see Joan a few times since she has been in Chilton Meadows and what a lovely welcome we got. Have now been to chocolate bingo twice and was amazed at the wonderful prizes and atmosphere.

Mum is well looked after and is happy. I wish she could be encouraged to join in more activities!

They treated my uncle with dignity and respect, even when his dementia made him be abusive and difficult to the staff.

My Mum had 3yrs plus here in beech House The staff are amazing hard working and caring. Then Beech house got closed which was disgusting 4 very vulnerable people most on end of life got there eviction letter .We had 4 weeks to find a new home the care home didn't help it was mums family and finally the local council .Mum had a horrendous move she got to new carehome terrified she had dementia and no thought towards mum was given for the moved .She moved to a amazing carehome outstanding all round .but through the stress of the move she sadly passed away with in 4 weeks .I always thought bupa was the best but no way SHAME ON BUPA AND CHILTON MEADOWS

My Mum spent her final years at Chiltern Meadows. Living overseas we had been very worried about the care Mum had been getting at home and a social worker found this home. From day one we realized the nursing staff were so caring and thoughtful and we felt Mum was safe, happy and finally being looked after properly. But even the office staff, gardeners, kitchen team, everyone, I can't say enough how wonderful they all are. They would make sure mum had daily visits, would bring their dogs to see her, always made sure she had bird feeders filled by her window. If you are looking for a home that goes above and beyond this is the place to choose. I don't think I can put into words how thankful we will always be to the staff there they really made it a home from home for our dear Mum

Apart from minor hiccups the staff are courteous and friendly. We have a laugh sometimes - I find most of the staff kind and helpful and have settled into Gainsborough House very well. I will have been here for 2 years in April - I am now 97 years old.

I feel that Mum has settled well into the care home. I have always found it to be very clean and every member of staff are always kind and friendly and always help Mum. There are always lots of activities going on and mum has joined in with a lot of them. Mum has said there is plenty of food and if you don't like what is on the menu you can have something else. I definitely feel like Mum is very well looked after by staff who genuinely care.

Carers, nurses & staff are friendly & very helpful when they have the time as they are always busy looking after someone. I have tried to move my mum into a room with a bigger window but always got snubbed by the manager, apart from that all is good.

Mum has been here for nearly two years now and I have nothing but praise for the care she has been given. The carers are very understanding of her dementia and physical needs and nothing is too much trouble for them. The entertainment team are also amazing. Mum particularly loves the musical entertainment and playing Bingo but has also taken part in baking, painting and flower arranging. Everyone is also very friendly and welcoming to all family visitors so we all feel like one big family. The variety of food is also very good, especially with her dietary needs.

Quite good living here. I really enjoy the activities with the 3 ladies. I lost my husband who was also here and staff were very good.

We are very happy that my sister has settled so well. They have helped keep her independence. She loves crafts and the entertainment and the staff on Gainsbourgh are lovely & caring. The activity ladies are amazing.