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Care Home Owned by Bupa Care Homes in Suffolk

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bupa Care Homes in Suffolk

Only the locations & reviews in Suffolk for Bupa Care Homes are showing below.

View the details of all 112 locations (with 10953 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Suffolk (1)

 - Browse 1 Care Home owned by Bupa Care Homes in Suffolk
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Chilton Meadows Care Home
Union Road, Onehouse, Stowmarket IP14 1HL 
9.4 105 reviews
Chilton Meadows Care Home, Stowmarket, Suffolk
"Mumbroke top of her leg went to hospital. She then went back to the care home and just went down hill after this. I had a phone call on…"   Read all 105 reviews
  • from £1,060 / week
  • 120 Rooms
Location Type Care Home

Chilton Meadows offers residential, nursing and dementia care. It also offers a space for people to rest, relax and recover after an operation or illness with short stays too. Short stays can be ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Bupa Care Homes Reviews in Suffolk (105)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.647) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

Chilton Meadows Care Home

from Angela M (Daughter of Resident) published on 9 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mumbroke top of her leg went to hospital.
She then went back to the care home and just went down hill after this.
I had a phone call on Saturday 25th April from my sister saying she was on the end of life.
We stayed there with mum until Wednesday 29th April when mum passed away.
The day and night
staff where brilliant they made sure we had meals (breakfast, dinner and tea) and could help ourself to drinks when we would like any. The maintenance man sorted a room out to put our heads down and put another bed in the room as well and found us a tv in mums room as well.
I would like to say big thankyou to all the staff at Chilton Meadows. It meant so much to me again thankyou
Reply from Fran Donno, Customer Service Adviser at Chilton Meadows Care HomeWe appreciate you sharing your experience with our home. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We are delighted to hear that our team have made a difference to your family's experience. Feedback like yours motivates us to keep striving to provide the highest standards of care.
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Review of

Chilton Meadows Care Home

from Mel C (Daughter of Resident) published on 5 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was resistant to going into a care home but since being in Chilton Meadows she is looking & feeling so much better. The staff have all been professional & welcoming. Mum's had her hair done at the home & the whole family agree she looks younger than she did before she arrived!
Reply from Fran Donno, Customer Service Adviser at Chilton Meadows Care HomeWe're so grateful that you've taken the time to share your thoughts. We are so pleased to hear that your Mum feels cared for and looked after at Chilton Meadows Care Home. It is always lovely to hear words like "Professional" and "Welcoming" being used to describe our staff. We're looking forward to creating many more happy memories with you and your family.
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Review of

Chilton Meadows Care Home

from J C (Relative of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care is good. Confidentiality is dreadful. Have overheard staff speaking horribly to residents but the care my relative has received is good. Communication is bad. Management - no clue who they are/never around. One occasion the manager was dismissive but that was at the beginning. Place is clean but
tired. Activities are good.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care HomeWe are concerned to hear about this, please get in touch with our management team so we can look into this further for you
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Review of

Chilton Meadows Care Home

from K B (Son of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A nice place with caring staff.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care HomeThank you for taking the time to leave your kind review.
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Review of

Chilton Meadows Care Home

from H A (Granddaughter of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Welcoming & warm environment. Activities that residents can all join in on even if on another unit. Varying meals, with options. Toilets are dated, not always clean & don't have correct bins - yellow bin etc. Staff lovely but stretched when residents just need time & supportive conversations to help
them remain calm.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care HomeThank you for your feedback. We are glad to hear that you find the home welcoming and warm. We will certainly pass your comments regarding the toilet bins and staffing on to our management team.
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Review of

Chilton Meadows Care Home

from Chantelle S (Daughter of Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the staff are very helpful and friendly. Lots of activities to do for everyone.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care HomeThank you for your feedback. We are happy to hear you describe our staff as helpful and friendly. Thank you again for your review.
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Review of

Chilton Meadows Care Home

from J F (Friend of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Plenty of staff. Nice & warm. Lots of activities. Everyone knew the resident and her condition.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Chilton Meadows Care HomeThank you for your feedback. It's great to hear that you find the home to be welcoming and warm. Your comments are a testament to the dedication of everyone in the home. We look forward to welcoming you back to Chilton Meadows soon.
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Review of

Chilton Meadows Care Home

from L P (Daughter of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my Dad weekly and he is very happy. He loves the food and has put on weight since being at the home. He is normally very solitary but has started to socialise more. He especially likes the bingo and summer fete. His room could be cleaned a little more often but that is my only complaint. The
staff are lovely and always listen to my concerns regarding any health issues.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Chilton Meadows Care HomeThank you for your kind words. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we strive for. We're delighted that your dad has found the activities to be enjoyable- we believe staying active and connected makes a real difference to wellbeing. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review of

Chilton Meadows Care Home

from J M (Daughter of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always friendly and welcoming. They work hard to provide care and support. Mum and Dad are well cared for and happy. Communication with the unit is good and they phone me if needed. Mum and Dad are familiar with all the carers and we are grateful for their hard work and care. I have still
not received my portal login - forms given in months ago and chased up several times.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Chilton Meadows Care HomeThank you for your review. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. It is great to hear how well your parents have settled in with us. For help with the Blua family app please contact BluaFamilySupport@bupa.com
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Review of

Chilton Meadows Care Home

from Judith C (Friend of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have been to see Joan a few times since she has been in Chilton Meadows and what a lovely welcome we got. Have now been to chocolate bingo twice and was amazed at the wonderful prizes and atmosphere.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Chilton Meadows Care HomeThank you for your kind words. We are so pleased that you have enjoyed visiting your friend at Chilton Meadows! Our Lifestyle and Wellbeing team work hard to make sure that everyone feels engaged- it's great to hear that you have enjoyed joining in too!
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Review of

Chilton Meadows Care Home

from Lisa H (Daughter of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is well looked after and is happy. I wish she could be encouraged to join in more activities!
Reply from Natasha Burns-Leigh, Customer Service Advisor at Chilton Meadows Care HomeThank you for your feedback. We are pleased to hear that you feel at ease with your mother in our care. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review of

Chilton Meadows Care Home

from Julie G (Niece of Resident) published on 16 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle moved to Chilton Medows because his previous care home could not care for his declining and difficult dementia journey.
I cannot speak highly enough of the staff & this care home. They were amazing with my uncle and went above and beyond.
They treated my uncle with dignity and respect, even
when his dementia made him be abusive and difficult to the staff.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Chilton Meadows Care HomeWe're so grateful that you've taken the time to share your thoughts. Providing peace of mind for families is one of our top priorities, so your words mean a lot. Feedback like yours inspires us to continue to provide the very best care. Thank you for choosing Chilton Meadows for your uncle's stay.
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Review of

Chilton Meadows Care Home

from S B (Daughter of Resident) published on 23 March 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Mum had 3yrs plus here in beech House The staff are amazing hard working and caring. Then Beech house got closed which was disgusting 4 very vulnerable people most on end of life got there eviction letter .We had 4 weeks to find a new home the care home didn't help it was mums family and finally
the local council .Mum had a horrendous move she got to new carehome terrified she had dementia and no thought towards mum was given for the moved .She moved to a amazing carehome outstanding all round .but through the stress of the move she sadly passed away with in 4 weeks .I always thought bupa was the best but no way SHAME ON BUPA AND CHILTON MEADOWS
Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care HomeThank you for taking the time leave a review and we are very sorry for your loss.
We regularly review our homes to assess their suitability for providing high quality care for residents. Unfortunately, our review found that we could not continue to meet those standards on Beech Unit at Chilton Meadows, we therefore had to make the difficult decision to close the unit. We worked with all those affected to make sure they were able to find a suitable new home. We are glad to hear that the staff at Chilton Meadows were hard working and caring as we always strive to offer the best possible care.
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Review of

Chilton Meadows Care Home

from Sophie S (Daughter of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum spent her final years at Chiltern Meadows. Living overseas we had been very worried about the care Mum had been getting at home and a social worker found this home. From day one we realized the nursing staff were so caring and thoughtful and we felt Mum was safe, happy and finally being looked
after properly. But even the office staff, gardeners, kitchen team, everyone, I can't say enough how wonderful they all are. They would make sure mum had daily visits, would bring their dogs to see her, always made sure she had bird feeders filled by her window. If you are looking for a home that goes above and beyond this is the place to choose. I don't think I can put into words how thankful we will always be to the staff there they really made it a home from home for our dear Mum
Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care HomeWe appreciate you taking the time to leave your lovely review. We are happy to hear that you feel like your Mum received the very best care from all the staff at Chilton Meadows. Hopefully you can go away from this comforted by knowing your Mum received the best possible care in her final years.
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Review of

Chilton Meadows Care Home

from Noel M (Resident) assisted by family/friend published on 2 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Apart from minor hiccups the staff are courteous and friendly. We have a laugh sometimes - I find most of the staff kind and helpful and have settled into Gainsborough House very well. I will have been here for 2 years in April - I am now 97 years old.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Chilton Meadows Care HomeThank you for taking the time to leave your review. We are happy to hear you feel like a part of our Chilton Meadows family. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We hope to continue providing you with the best possible care.
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Review of

Chilton Meadows Care Home

from Jennifer S (Daughter of Resident) published on 24 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that Mum has settled well into the care home. I have always found it to be very clean and every member of staff are always kind and friendly and always help Mum. There are always lots of activities going on and mum has joined in with a lot of them. Mum has said there is plenty of food and if
you don't like what is on the menu you can have something else. I definitely feel like Mum is very well looked after by staff who genuinely care.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Chilton Meadows Care HomeThank you for you lovely review. We are so pleased to hear how well your mother has settled in with us at Chilton Meadows. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We're thrilled to hear that your mother is enjoying the food too. Our kitchen team puts so much care into preparing fresh meals every day. We hope to continue providing your loved one with the best possible care.
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Review of

Chilton Meadows Care Home

from L C (Daughter of Resident) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers, nurses & staff are friendly & very helpful when they have the time as they are always busy looking after someone. I have tried to move my mum into a room with a bigger window but always got snubbed by the manager, apart from that all is good.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Chilton Meadows Care HomeWe appreciate you taking the time to leave us your comments. It is wonderful to hear that your mother has settled in comfortably with us. We're fortunate to have such a dedicated and compassionate team, and it's wonderful to see their hard work recognized. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review of

Chilton Meadows Care Home

from Lindsey S (Daughter of Resident) published on 20 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for nearly two years now and I have nothing but praise for the care she has been given. The carers are very understanding of her dementia and physical needs and nothing is too much trouble for them. The entertainment team are also amazing. Mum particularly loves the musical entertainment
and playing Bingo but has also taken part in baking, painting and flower arranging. Everyone is also very friendly and welcoming to all family visitors so we all feel like one big family. The variety of food is also very good, especially with her dietary needs.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Chilton Meadows Care HomeIt's always encouraging to read reviews like this. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we strive for. Thank you for recognizing the effort our activities team put into creating meaningful moments with residents. Mealtimes are such an important part of daily life and it's lovely to hear that your mother find them enjoyable. We hope to continue providing your loved one with the best possible care.
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Review of

Chilton Meadows Care Home

from Joan B (Resident) published on 20 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Quite good living here. I really enjoy the activities with the 3 ladies. I lost my husband who was also here and staff were very good.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Chilton Meadows Care HomeWe appreciate you sharing your experience with our home. It's lovely to know that you have been enjoying the activities and events at the home. Keeping our residents engaged and happy is one of our top priorities. We are sorry to hear about your loss. We're committed to continuing to support you and your family in every way we can.
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Review of

Chilton Meadows Care Home

from Barbara F (Sister of Resident) published on 20 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy that my sister has settled so well. They have helped keep her independence. She loves crafts and the entertainment and the staff on Gainsbourgh are lovely & caring. The activity ladies are amazing.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Chilton Meadows Care HomeThank you for your lovely review. Hearing that our care brings you peace of mind truly means so much to us. We're delighted that you found the activities to be enjoyable- we believe staying active and connected makes a real difference to wellbeing. Feedback like yours motivates us to keep striving to provide the highest standards of care.
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Awards / Recognitions (9)

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