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Care Home Owned by Bupa Care Homes in Suffolk

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bupa Care Homes in Suffolk

Only the locations & reviews in Suffolk for Bupa Care Homes are showing below.

View the details of all 113 locations (with 10210 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Suffolk (1)

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1 Care Home owned by Bupa Care Homes in Suffolk
Chilton Meadows Care Home

Union Road, Onehouse, Stowmarket IP14 1HL 

9.6 83 reviews
"It was lovely visiting Mum as everyone was very helpful and put us at ease. Mum was washed and had fresh clothes on every day. They made…"   Read all 83 reviews
Location Type Care Home

Chilton Meadows offers residential, nursing and dementia care. It also offers a space for people to rest, relax and recover after an operation or illness with short stays too. Short stays can be booked in advance of your stay, get in touch for more information.… Read more about Chilton Meadows Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 120 Rooms

Bupa Care Homes Reviews in Suffolk (83)

9.7

Bupa Care Homes has a Group Review Score of 9.7 (9.675) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Reviewer Connection to Bupa Care Homes
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Review of

Chilton Meadows Care Home

from M S (Daughter of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was lovely visiting Mum as everyone was very helpful and put us at ease. Mum was washed and had fresh clothes on every day. They made her smile, which was lovely to see. On our last day, they treated Mum with care and dignity. Thank you to all concerned.
Reply from David Mclean, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. It is always nice to hear words like "care" and "dignity" being used to describe our care. Thank you for your recent visit, we will certainly pass your comments on to the manager.

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Review of

Chilton Meadows Care Home

from S L (Daughter of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mother needed nursing care after discharge from another hospital stay and we chose Chilton Meadows as it had an available bed and was quite local. We are so glad that we did, as the care and attention shown to her, and us as a family, over her last weeks was amazing. We could not have asked
for more.
All the staff went above and beyond to ensure she was comfortable, clean, and as happy as she could be and when we came to visit her made us feel very welcome. When she passed away, they were very supportive of us all and allowed us time and space both to be with her and also to sit and grieve. We cannot thank the manager and her team enough for helping her last days to be the best that they could be.
Reply from Maria Ricketts, Customer Care Adviser at Chilton Meadows Care Home

Thank you for your kind words. We are saddened to hear about your loss. We hope Chilton Meadows care home did everything possible to make the transition as easy as possible. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

Chilton Meadows Care Home

from Ray B (Son of Resident) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience with Chiltern Meadows was only for a few weeks, but was at a time leading up to our mother's death.


Our experience was only positive.


Mum was moved to Chilton Meadows from hospital as she needed constant care and help, beyond what we were able to give her as family. From day

one we knew she was in good and caring hands.


All the staff were really attentive and took a genuine interest, to ensure she was as comfortable and cared for as she could be. She was checked regularly, and with respect.


What also struck us, was the way the staff made us, as family, feel cared for. Always a friendly greeting or " can I help you", which made our experience so much easier.


Thank you to everyone at Chiltern Meadows for all your care, concern and guidance.


We would not hesitate to recommend.

Reply from Lisa Henderson, Customer Care Advisor at Chilton Meadows Care Home

Thank you for your lovely review. We are glad to have helped you and your family through such a difficult time. We are saddened to hear about your loss. It is always nice to hear from family members feeling like their loved one was cared for and looked after. Hopefully you will go away from this feeling like your Mother received the best possible care. We will certainly pass your comments on to the manager.

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Review of

Chilton Meadows Care Home

from R G (Daughter of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely care home. The staff are very helpful and always so supportive. Always feel welcome here and they keep in contact with us over anything important.
Reply from Lisa Henderson, Customer Care Advisor at Chilton Meadows Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Helpful" and "Supportive" being used to describe our Staff. We hope to continue providing your loved one with the best possible care.

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Review of

Chilton Meadows Care Home

from D C (Son of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was residing at Chilton Meadows, Constable Suite, since December 2023 until his death in March 2025. I am a consultant geriatrician and I have visited many care homes. Never have I seen such a caring, wonderful and homely environment. All the staff were absolutely wonderful with dad, and he was
so beautifully cared for. A huge thanks to everyone, what an amazing team! A special thank you to the manager and her team.
Reply from Fran Donno, Customer Service Adviser at Chilton Meadows Care Home

We appreciate you taking the time to leave us your lovely comments. We are saddened to hear about your loss and we are glad to help you and your family through such a difficult time. It is always wonderful to hear words like "Caring" and "Wonderful" being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

Chilton Meadows Care Home

from A H (Son-in-law of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law spent just over the last years of his life at Chilton Meadows Care Home, Constable House. From looking round to his last day the home and staff could not have been better. They recognised what a tough time it was, and made his moving in so smooth. They cared for him superbly, getting
to know him and his needs. All the staff were caring and we could not have wished for better. Particular thanks to the carer who went above and beyond. When he entered the last days of his life after another big stroke they palliated him superbly, respecting his wishes, keeping him comfortable, and caring for the family. Thank you all so much.
Reply from Fran Donno, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your kind feedback. We are glad that we were able to help you and your family through such a tough time. We are pleased to hear that you and your family felt supported through these times and that your Father In Law was comfortable. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

Chilton Meadows Care Home

from Christine C (Wife of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, excellent care given in all departments. My husband could not have had better care. He was very settled and happy in your care and I'm sure we made the right decision choosing your home. All in we as a family of my husband could not have had better treatment of my husband and us as relatives.
Reply from Fran Donno, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your lovely feedback. It is so wonderful to hear that your Husband received such high standards of care and support during his stay at Chilton Meadows Care Home. It is always great to hear words like "Good" and "Excellent" being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

Chilton Meadows Care Home

from Chris W (Son of Resident) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Chilton Meadows in February this year. She has cancer in several parts of her body and is unable to continue living independently. From the very first moment she arrived, her care has been exemplary. The team at Constable House asked for some information about Mum's life so they could
have meaningful conversations with her. She has been and continues to be treated with the utmost respect and love. I am so happy we found Chilton Meadows where Mum is happy, comfortable, and above all, cared for in a family environment.
Reply from Rosie Smith, Customer Advisor at Chilton Meadows Care Home

Thank you so much for taking the time to write such a wonderful review for the staff at Chilton Meadows. We are thrilled that your mother has settled into Chilton Meadows so well and that you feel she is in a "family environment", this is always our aim. It is great to hear words such as "respect", "exemplary" and "love" when describing Chilton Meadows. We hope that your mother continues to enjoy her stay within the home and are sure the team will keep up their brilliant work!

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Review of

Chilton Meadows Care Home

from Janet T (Daughter of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of my Father, I am delighted to give a 5-star review and if there were more stars to give then my review would be higher. All facilities are good and especially all of the staff who are absolutely wonderful people and apply a first class caring service to the residents.
Reply from Fran Donno, Customer Service Adviser at Chilton Meadows Care Home

We appreciate you taking the time to leave us your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are pleased to hear that your Father is receiving high-quality care at Chilton Meadows Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of

Chilton Meadows Care Home

from E A (Granddaughter of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Grandmother has Alzheimer's and moved into the home a month ago. We couldn't be happier, she is happy, clean, and content. All the staff are wonderful, so friendly. Nana is enjoying all of the food and activities. We would highly recommend Chilton Meadows.
Reply from Fran Donno, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are so pleased to hear that your Nana is enjoying the food and activities. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything we can do to make your Nana's stay as comfortable as possible.

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Review of

Chilton Meadows Care Home

from Ron R (Husband of Resident) published on 25 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers in Gainsborough House are exceptional and go above and beyond to look after the residents. On the downside, the quality of the food, both ingredients and cooking leaves a lot to be desired. Overall, I would recommend Chilton Meadows.
Reply from Grace Langfield, Customer Service Adviser at Chilton Meadows Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear that overall you can feel at ease with your loved one in our care. Our resident's health and well-being are an absolute priority, so we will discuss your feedback with the home's manager to help them continually improve their service.

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Review of

Chilton Meadows Care Home

from L A (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since Dad arrived at the home, the staff have been friendly and supportive. If Dad has a fall or medication change, then the nurse in charge has contacted me. My dad nearly always needs a shave when I visit which I presume is due to not having enough staff. One thing that most frustrated my family,
is that Dad's slippers always went missing, ever though they were named. We've bought five pairs of slippers. Most of the time there are none in his room for him to wear. The singing entertainment has been very good. Sometimes staff can be on the phoes too much.
Reply from Grace Langfield, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your feedback. We are pleased to hear words such as "friendly" and "supportive" to describe our care. Our residents' health and well-being are an absolute priority so we will discuss your feedback with the home’s manager to help them continually improve their services.

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Review of

Chilton Meadows Care Home

from K G (Daughter-in-law of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such an amazing place, everyone is very happy and friendly and always such a great atmosphere every time I visit my father-in-law.
Reply from Eden Tomlinson, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your father-in-law with the best possible care.

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Review of

Chilton Meadows Care Home

from Marie R (Niece of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle moved here a couple of months ago - he came with his wife (my auntie). Upon visiting, we were very pleased. Great care has been taken to provide my uncle with exceptional care! Staff were pleasant and caring! We were even invited for lunch with my uncle.
Reply from Eden Tomlinson, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Chilton Meadow family. We look forward to seeing you again.

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Review of

Chilton Meadows Care Home

from David C (Nephew of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To see how my uncle has improved with care and support he has received shows how comfortable he is and demonstrates the level of care. Thank you for making his later years so enjoyable.
Reply from Eden Tomlinson, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your uncle with the best possible care.

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Review of

Chilton Meadows Care Home

from F F (Daughter of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my dad has moved to the home. We have seen such an improvement in him. It's like he has had a new lease of life.
Reply from Eden Tomlinson, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your kind words. We hope Chilton Meadows care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.

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Review of

Chilton Meadows Care Home

from Marion M (Wife of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is excellently run in all areas. My husband is very happy there and the attention to his needs at all times is very good. The staff work very hard to accommodate all possible things to be done for all the residents. Everything that is done for the residents and my husband cannot be faulted.
My husband and I feel very lucky that he has the care that he receives from them.
Reply from Eden Tomlinson, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.

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Review of

Chilton Meadows Care Home

from Kevin L (Friend of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cannot complain, a lot of staff, most, are very helpful and friendly. Would like to say a big thank you to the activities. More of different choices are possible on menu? A lot of money, but I'm guessing down to the government.
Reply from Eden Tomlinson, Customer Service Adviser at Chilton Meadows Care Home

We appreciate you taking the time to leave us your comments. We are glad to hear you are happy with the activities. We will certainly pass your comments on to the manager.

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Review of

Chilton Meadows Care Home

from Janice T (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident since September 2023 and has settled remarkably well. This is due to the care and consideration of all the staff, both to her and us, her family. Being a small family unit it means so much to us all, and we now feel part of a much bigger, loving family. The patience and care
by all staff members is more than we could have wished for. Thank you.
Reply from David Mclean, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your lovely review. We hope Chilton Meadows Care Home did everything possible to make the transition as easy as possible for your mum and for you as a family. We are very happy to hear you can feel at ease with your mum in our care and that you feel like a part of our care home family. Please let us know if there is anything we can do to make her stay as comfortable as possible, and we look forward to seeing you again soon.

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Review of

Chilton Meadows Care Home

from Tanya H (Daughter of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into Munnings House, initially for respite care in February 2023. She is now a permanent resident. The staff have been absolutely amazing. Every person there, regardless of job role, go out of their way to help. They made her so welcome and show such kindness and warmth. I was supported
also in the transition of leaving my mum. Nothing is too much trouble. I know she is cared for and happy. I couldn't ask for a better home for her.
Reply from Fran Donno, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your kind words. We hope Chilton Meadows Care Home did everything possible to make the transition as easy as possible. It is always nice to hear words like 'kindness' and 'warmth' being used to describe our care and we are glad to help you and your family through such a difficult time. We hope to continue providing your mother with the best possible care.

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Awards / Recognitions (8)

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