Care Homes Owned by Bupa Care Homes in Hampshire

We cannot fault the home. They are so nice all the staff and management. They go the extra mile to help me if I need something. The place is always kept clean and the food is so good. My husband is very happy there. Which helps me as well to know he is happy. Thank you

It's good to know I can completely rely on the team to care for Mum.

Great customer service, would use again. Polite staff, gave us great support.

Like to recommend to friends and relatives on their services and support given to residents

Very good

Wow we were transported to a festival! Despite the heat the team dressed for the occasion they were hippy chick's. Psychedelic clothes, beanie hats, flares, headbands to name a few. Cold drinks fresh lemonade, an indoor buffet live music. Everything was so thoughtful with it all in keeping with the happiness of the residents(and visitors.) evoking memories that meant something to the audience in many different ways. The entertainment team plus the carers, kitchen staff, e.t.c. are so amazing they put the CARE in your address....Wilton Manor CARE home, my sister and myself are very gratefu,l we know how much time and effort they put in to achieve these special days on top of their work routines. THANKYOU X

My father was at Freelands Croft for 11 months. The care, compassion and dignity that was afforded by the team was tremendous. From first to last encounter. Thank you! The room was let down by the bathroom. The bedroom was light and bright with a wonderful view of the garden - perfect for dad.

The level and quality of the care they are giving is as if they were members of our family; we couldn't ask for more from them.

Very welcoming, friendly & kind to everyone that went by.

My partner has been in the home since 2020. Has always been treated with respect and care and very well looked after. I doubt if there is anywhere better. She is always clean and fresh, always happy, bearing in mind her condition. The food is good nothing is too much trouble for the excellent staff.

Our lovely Dad has found the perfect place to live. Staff go out of their way to build relationships with him, which has helped him to settle. Staff endeavour to find out about his interests and his past and engage him in conversations about these. Dad's personal care needs are addressed with high respect and dignity. Everyone, whether a resident or family member is greeted by staff with warmth . Staff are friendly and approachable and take their time to have a chat. Our Dad has certain staff who he is particularly fond of and their interactions are lovely to see. Dad is always clean and well presented. His room is light, airy and comfortable. The residents' food is lovely and there are always drinks available to keep hydrated. The journey of dementia is a long and difficult one. This is made easier by the staff at Knights Grove. My sister and I leave our regular visits to Dad happy, knowing that he is understood (even at difficult times) and being very well cared for.

Staff were very professional and friendly. Mum was cared for with dignity and respect and nothing was too much trouble. Very good standard of food throughout the day. The activities team were always keeping the residents entertained. The garden was kept well and it was a joy to be able to sit in with the residents. Always nice and clean.

My mother went in for two weeks respite and didn't want to leave. Knights Grove is different to many care homes in that firstly you can tell the staff enjoy working there, they are like a family, secondly the work that goes into activities for the residents is truly amazing and the care given to them also second to none. The food is very balanced and a high standard for a care home and most importantly my mum is happy there so I can relax knowing she is well looked after.

I can't speak more highly for the care and understanding that I have received. The only thing that is a negative is that I wish I could stay longer. Thank you for all the love and saving my life on my birthday on 10th July. It was a wonderful present.

Come & join us look forward to seeing you.

Les xx

The staff are respectful and treat my husband with dignity. Maypole has improved in lots of ways since the management has changed. New carpets and pictures have changed the first impression of the care home. New furniture and equipment also. The gardens are much impressed with hedges cut and borders replanted. The maintenance man David has been actively painting and fixing and my husband's room is always nice and clean. I am happy that Juby has actively improved conditions for all residents.

The residents that I come in contact with always has a smile on their faces.

When you walk in you get a good sense of a welcoming environment. Every one is smiling and the place was totally clean. The staff are very helpful and they pointed me exactly where I needed to go to my friend there!

The staff learned our names and were happy to take time to say how mum was doing. Mum had Alzheimer's so wasn't the best at communicating. The morning that mum passed away was obviously sad and unexpected.. my brother and myself had popped to see mum and were shocked to see she was unwell. The nursing staff dealt with the situation efficiently . An ambulance was called and the family decision was made for mum to spend her final days at Freelands Croft. However the days were cut short as mum passed away 3 hours later. The staff treated mum with respect and dignity. Even sending a floral tribute the the funeral. Even though mum was only there a short time the home was amazing and I would recommend .

I have had health problems during the past month which has been treated with speed and dignity and continues to improve. I was able to enjoy the summer Fete as well. Thanks to the nurses and the care team.

This includes me and my family when we visit.