Bupa Care Homes in Hampshire | 6 Care Homes

Review of
Freelands Croft Care Home
from Caroline M (Daughter of Resident) published on 23 January 2026 Submitted via Website • Report

Overall Experience

My mum has been a resident at Freelands Croft since August 2024.
The home has been very welcoming right from the first day.
My mums level of care is amazing which puts myself my father and sisters mind at rest that she is getting the best possible care.
Staff are very attentive to her needs.
The

ladies on Reception Sarah and Mary are always a joy to see as I'm signing in . Luna the deputy
The homes manager is very hands on and knowledgeable on every one of the residents. Her office door is always open if we need to speak to her or she's just an email away.
They have a great range of activities available for the residents and family members join in if they so wish . The home offers a once a month coffee morning on the first Sunday of the month which I love to attend .
The food is of a very high standard and creatively thought out With vegetarian options available at every meal time. The Chef likes to interact with the residents as well . Thanks to all and to Luna deputy manager

Reply from Natasha Burns-Leigh, Customer Service Advisor at Freelands Croft Care HomeYour review means a great deal to our team and we're so grateful you shared your experience. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We're fortunate to have such a dedicated and compassionate team, and it's wonderful to see their hard work recognised. Thank you for recognizing the care and dedication of our team. We're thrilled to hear you've enjoyed the food at Freelands Croft. Our kitchen team puts so much care into preparing fresh meals every day. It's also great to hear that you have enjoyed attending our coffee mornings- we love to keep families connected to the home. We will certainly pass your comments on to the manager.

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Review of
Northlands House Care Home
from Mark F (Son of Resident) published on 22 January 2026 Submitted via Postal Card • Report

Overall Experience

Generally very happy with all aspects of my fathers care.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Northlands House Care HomeThank you for taking the time to leave your comments, we appreciate it. It is great to hear that you are happy with the level of care provided to your father, that is exactly what we aim for. We are committed to continuing to provide the best level of care to your loved one.

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Review of
Northlands House Care Home
from D L (Resident) published on 22 January 2026 Submitted via Postal Card • Report

Overall Experience

Its very good here. The care is very good. The people here don't bother me and I am happy and content here.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Northlands House Care HomeThank you for your feedback. We are pleased to hear how happy and content you are at Northlands House. If there is anything more you need, please don't hesitate to reach out.

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Review of
Wilton Manor Care Home
from G P (Son of Resident) published on 22 January 2026 Submitted via Website • Report

Overall Experience

Dementia and end of life care excellent. Staff, nurses and manager approachable and caring. Facilities very good, food of good quality and patients are maintained in a secure and safe environment. I Would recommend this facility for this type of care.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Wilton Manor Care HomeThank you for taking the time to leave your comments. It is great to hear how approachable you find the staff and how pleased you our with our facilities. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. Thank you for choosing Wilton Manor for your stay.

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Review of
Northlands House Care Home
from N K (Friend of Resident) published on 19 January 2026 Submitted via Website • Report

Overall Experience

A genuinely friendly care home with kind, approachable staff who make residents feel safe, welcome, and well cared for. The staff are incredibly kind and approachable. You can see how much they care about the residents

Reply from Natasha Burns-Leigh, Customer Service Advisor at Northlands House Care HomeThank you for taking the time to leave your review. We are thrilled to hear that you find our staff to be kind and approachable, this is exactly what we strive for. Providing peace of mind to you and your loved one is our absolute priority- it's great to hear that the care and attention that our staff provides to our residents shines through. We are looking forward to continuing to provide the best level of care to your loved one.

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Review of
Wilton Manor Care Home
from E B (Wife of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

My husband came to Wilton Manor after a long stay in hospital where his care was barely adequate in my opinion. Since being at WM he is mych improved, his weight is better, he is more often alert and responsive and he can feed and drink with a little support. He has dementia and so there are good and

bad days. When he was in hospital there were only bad and worse days. He gets good care and he loves Lucy and Laura almost as much as his cuddly toys.

Reply from Fran Donno, Customer Service Adviser at Wilton Manor Care HomeWe appreciate you taking the time to leave us your comments. We are so pleased to hear that your Husband is receiving high standards of care and support at Wilton Manor Care Home. It is wonderful to hear that your Husband has settled in comfortably with us and thank you for recognizing the care and dedication of our team. We're committed to making every day as positive and comfortable as possible for your loved one.

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Review of
Freelands Croft Care Home
from Molly F (Wife of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

My husband at last seems to get involved with activities, but without his hearing aids in he finds it difficult to participate. He was enjoying the colouring sheets but the supply seems to have stopped I provide some but he likes to have two sheets to work on.
I take him out on most of my visits so

that he gets some exercise, he seems to think because of the problem of falling asleep he has to be supervised.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Freelands Croft Care HomeThank you for your feedback. We are pleased to hear that your husband has enjoyed getting involved with the activities. Our team works hard to make sure there's something for everyone to take part in. We will certainly pass on your feedback to the care home staff.

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Review of
Northlands House Care Home
from Gordon H (Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

I am very Happy as a resident of Northlands House Care Home. I have here since August 2025 . The staff from the Managing Director to the day to day staff treat each resident with true and dignity.
I would recommend and one looking for a.Nusing Home for a family member to come here and see for yourself.

You can come and try first before making that final decision. You won't regret it

Reply from Alison Horridge, Customer Advisor on behalf of the team at Northlands House Care HomeThank you for your kind words. We are very happy to hear that you feel all our staff treat you with dignity and that you are happy in our care. Thank you again for your recommendation.

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Review of
Maypole Care Home
from Kinjal P (Friend of Resident) published on 9 January 2026 Submitted via Website • Report

Overall Experience

They give excellent service and good leadership from the management team. The home manager is also excellent and very polite. As we had visited one of our friends' relative and saw that they really have a good service team. Thank you

Reply from Natasha Burns-Leigh, Customer Service Advisor at Maypole Care HomeThank you for your lovely feedback. We are delighted to hear that you found the care home staff to be welcoming and polite. The staff at Maypole work very hard together as a team in order to provide the best possible care to all residents. We look forward to welcoming you back in the future.

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Review of
Wilton Manor Care Home
from Sally K (Daughter of Resident) published on 9 January 2026 Submitted via Website • Report

Overall Experience

The care staff have been so kind to me and my mum who has late stage dementia. I feel very supported by them through the difficult days that I have shared whilst visiting my mum .
The level of care at Wilton Manor is of a very high standard and I couldn't wish for a better care home for my mum . She

is safe and well looked after . Thank you to all the staff

Reply from Natasha Burns-Leigh, Customer Service Advisor at Wilton Manor Care HomeYour review means a great deal to our team and we're so grateful you shared your experience. We are glad to help you and your family through such a difficult time. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Your comments are a testament to the dedication of everyone in the home. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Review of
Freelands Croft Care Home
from M S (Wife of Resident) published on 9 January 2026 Submitted via Postal Card • Report

Overall Experience

Excellent care and superb staff.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Freelands Croft Care HomeThank you for your review. We are pleased to hear you are pleased with the level of care from our wonderful staff. Please don't hesitate to reach out of there is anything more we can do.

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Review of
Knights' Grove Care Home
from Tracy H (Daughter of Resident) published on 30 December 2025 Submitted via Website • Report

Overall Experience

Mum has been very well looked after by staff. They have updated us and looked after my dad really well too. Nurses have been good as has manager of the home. Staff are gentle with my mother and trying to assist where possible to help her eat and drink.

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Review of
Knights' Grove Care Home
from Gabrielle P (Daughter of Resident) published on 29 December 2025 Submitted via Website • Report

Overall Experience

My mother has been living at Knights Grove for almost 2 years, since moving in she has been looked after with the utmost kindness and respect. The nursing and care staff treat her with dignity and humour and the lovely activities ladies ensure that she is entertained and stimulated. There is a great

range of activities to cater for all the residents needs, including day trips out. I live overseas and it was a huge decision to choose a home but I honestly could not be happier with my decision. I visit as often as distance allows and am always welcomed and I talk regularly to my mother who is happier than she has been for some time. The home is clean and well run with excellent meals. Knights Grove is a wonderful care home with incredible staff who show love and care towards the residents, I cannot recommend it highly enough.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Knights' Grove Care HomeThank you for your kind words. Your review means a great deal to our team and we're so grateful you shared your experience. It is always a difficult process when deciding to find a care home for our loved ones but we are so glad to hear that your experience has been a positive one. Hearing that our care brings you peace of mind truly means so much to us. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We hope to continue providing your loved one with the best possible care.

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Review of
Knights' Grove Care Home
from Maria B (Daughter-in-law of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

The outpouring of care and compassion for my mum in law and ourselves as a family has been wonderful. She has been treated with dignity, assisted with eating, we have been listened too and the rooms are lovely, the home smells lovely and clean too. Wonderful calm setting following on from weeks in hospital

environment.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Knights' Grove Care HomeThank you for your comments. It is always nice to hear from family members that they have been reassured at such a difficult time. We are pleased to hear that your mother-in-law has settled in comfortably with us at Knight's Grove. Please don't hesitate to reach out if there is anything more we can do.

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Review of
Wilton Manor Care Home
from R P (Son of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been in Witton Manor just short of 3 years. During her stay, she has settled in well and is much calmer. She is always clean and well dressed, her medications are given on time, and food and drinks are regular and often. All in all, I am very happy with her care.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Wilton Manor Care HomeThank you for taking the time to leave your review. It is wonderful to hear that your mother has settled in comfortably with us. Hearing that our care brings you peace of mind truly means so much to us. We're looking forward to creating many more happy memories with you and your family.

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Review of
Wilton Manor Care Home
from J S (Wife of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

My husband has been in Wilton Manor care home for five months and has received an exceptional standard of nursing care.The manager and all her staff are amazing people, always there to address any concerns you may have.Nothing is to much trouble for them.I was very upset at having to place my husband

in care but all the staff supported me through a very difficult period in my life.It is so reassuring to see a wonderful activities team in action every day,making sure each resident is stimulated ,by craft, music,games,cookery and much more.I can go home knowing my husband is loved and well cared for.Thank you Wilton Manor

Reply from Natasha Burns-Leigh, Customer Service Advisor at Wilton Manor Care HomeYour words remind us why we do what we do. We are glad to help you and your family through such a difficult time. The transition into a care home can be difficult for everyone but we are so pleased to hear how at ease you feel with your husband at Wilton Manor. The activities team work hard to make sure every resident is stimulated and engaged. Thank you for taking the time to appreciate their efforts. We look forward to welcoming you into our home again.

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Review of
Freelands Croft Care Home
from Mandy F (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

Mum has been at Freelands since July 2025. They have been so kind and made Mum and ourselves so welcome. It felt very strange at first, but now it feels like home to all of us.
The staff and managers are all amazing, thank you.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Freelands Croft Care HomeWe appreciate you sharing your experience with our home. We hope that the team at Freelands Croft care home did everything they could to make the transition as easy as possible. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we strive for. We're committed to making every day as positive and comfortable as possible for your loved one.

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Review of
Freelands Croft Care Home
from Erica F (Daughter of Resident) published on 18 December 2025 Submitted via Website • Report

Overall Experience

I cannot praise the staff at Freeland's Croft highly enough. My mother has never been so content, comfortable, or genuinely cared for. They look after her with such tenderness and love that it feels as though she is part of their own family. I feel truly blessed to have found such a wonderful care home,

and it brings me great peace knowing she is in such capable and compassionate hands.

She recently had a chest infection, and thanks to the diligence, attentiveness, and dedication of the staff, she is now well on the road to recovery. I am deeply grateful for everything they do for her each day, I really don't know what I would do without them all. Thank you all very much x

Reply from Natasha Burns-Leigh, Customer Service Advisor at Freelands Croft Care HomeYour review means a great deal to our team and we're so grateful you shared your experience. We are happy to hear you feel like a part of our Freelands Croft family. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we strive for. It is fantastic to hear you find the team to be attentive and caring- they'll be thrilled to read your review. Please don't hesitate to reach out if there's anything more we can do.

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Review of
Wilton Manor Care Home
from D D (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

A week after my mother moved into Wilton Manor she said "When I arrived I felt worthless and afraid unable to do anything for myself. The staff are so kind and friendly. They encourage me to do things for myself. I feel confident even powerful always to ask if I need something. I sit with others at

lunch and no long have to be fed. The food is lovely I am not scared to eat because it's a special diet and I don't feel unwell after eating. The residents are friendly and chat with me. For the first time in ages I feel like part of the community and not isolated." My mothers journey has been difficult she is SSI and has dementia and heart issues, mostly importantly she is still a person with feelings. Thank you so much Wilton Manor for recognising this!

Reply from Natasha Burns-Leigh, Customer Service Advisor at Wilton Manor Care HomeYour words remind us why we do what we do. We are glad to help you and your mother through such a difficult time. Providing peace of mind for families is one of our top priorities, so your words mean a lot. Your comments are a testament to the dedication of everyone in the home. We're so glad that the warmth and kindness of our staff have come through in your experience. We're committed to making every day as positive and comfortable as possible for your loved one

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Review of
Wilton Manor Care Home
from Karen D (Daughter of Resident) published on 8 December 2025 Submitted via Website • Report

Overall Experience

My mum has been a resident at Wilton Manor since 2021 after struggling at home. My mums life was greatly improved after she moved into the care home where she receives the highest standard of care and seems much happier. Wilton manor is a lovely care home with a real family feel about it and I'm so

pleased we found Wilton manor for my Mum. The manager is friendly, approachable and truly caring, the activity team is amazing and the Food is varied and of a high standard and the chef is always willing to cater to individual needs. Thank you Wilton Manor

Reply from David Mclean, Customer Service Adviser at Wilton Manor Care HomeThank you for your lovely review. We're so grateful that you've taken the time to share your thoughts. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We're committed to continuing to support you and your family in every way we can. Feedback like yours motivates us to keep striving to provide the highest standards of care.

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Care Homes Owned by Bupa Care Homes in Hampshire

Bupa Care Homes Locations in Hampshire (6)

Bupa Care Homes Reviews in Hampshire (686)

Freelands Croft Care Home

Northlands House Care Home

Northlands House Care Home

Wilton Manor Care Home

Northlands House Care Home

Wilton Manor Care Home

Freelands Croft Care Home

Northlands House Care Home

Maypole Care Home

Wilton Manor Care Home

Freelands Croft Care Home

Knights' Grove Care Home

Knights' Grove Care Home

Knights' Grove Care Home

Wilton Manor Care Home

Wilton Manor Care Home

Freelands Croft Care Home

Freelands Croft Care Home

Wilton Manor Care Home

Wilton Manor Care Home

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