Care Homes Owned by Bupa Care Homes in Hampshire

My Mother has been a resident of Knights Grove for nearly 4 years during which time she has been very happy and well looked after by the staff who greet her with a smile and her face lights up with pleasure at seeing them. They are genuinely pleased to see her and often sit with her to keep her company. They recognise that she used to like being dressed stylishly and although she can no longer recognise properly what she is wearing, they always try to achieve matching outfits complete with earrings and necklaces which, although she is not aware, we are very grateful. She is now bed chair bound but the staff are very compassionate and ensure that, where possible, she can participate in the many activities on offer and enjoy the local entertainment where she can participate. We are very grateful for the kind caring manner shown to our Mother and can relax between our visits knowing that she is receiving excellent care. Thank you Knights Grove.

My mother has been living at Knights' Grove for four years and she loves it, the staff are so caring nothing is to much trouble. You can tell by mums face when a member of staff comes into the room her face lights up. Mum always looks nice and she has her hair set every week, the food they serve is excellent, mum needs to be spoon fed and they take their time in feeding her to make sure she has enough,. Mum can get quite agitated sometimes and they came and sit with her; they also do a lot of social activities.

I can't recommend this care home enough. My aunt has been a resident for 18 months and has had the most fantastic care. Staff are all so wonderful. They are caring, friendly and professional not just to residents but their families too. I have just taken a 2wk holiday (something I haven't done for many years, having been caring for my aunt) because I felt confident she would be happy and cared for in my absence. Daily updates on social media have meant I can see her enjoying herself whilst I'm away. It really is a 2nd family.

Mum initially went to Freelands Croft for respite care, she had previously been to other homes for this. When it became clear she would need permanent residential care, she specifically asked to go back to Freelands which they were able to accommodate. She has been a resident for nearly 4 years now & is very happy there. She loves the staff, her room is nice & airy, overlooking the gardens & the food is really good. I have peace of mind that she is well looked after. All of the staff are wonderful & very caring. I am kept informed on her well being & consulted on any decision making. I would thoroughly recommend Freelands Croft.

Birthdays and other milestones, such as Remembrance Sunday and the like were celebrated

We couldn't have found a better carehome so close to all the family.

The staff at Freelands Croft are incredibly kind and caring. Placing a parent in a care home is an emotional time but the staff help ease the transition and adapt to my mum' changing needs. They are very accommodating and happy to help. The schedule of activities is normally quite varied - the activities team try to plan activities to include as many residents as possible and arrange occasional outings for those that are able to join.

Continual feeling of unease, never seem to get proper answers to my questions. Food has deteriorated with dry or undercooked potatoes. Never get what I ordered with answers that avoid the issue at both lunch and dinner. Breakfast is the only meal I can rely on and then I have to ask for correct cutlery to manage it . The equipment is always breaking down when I am in it therefore causing pain. I find it difficult on visits from family to talk to them as I don't want to upset them. I Feel uncomfortable and unsafe. I notice I am not the only one from reviewes. Nights are particularly tricky as carers act in a peculiar way, usually only manage 2/3 hours sleep.

Mums 99th birthday on may 20th was made extra special due to a member of the entertainment team who covered the weather prediction for rain and or heat. I the outcome was indoor family room decorated beautifully with photos,lites banners e,t.c x. It was a lovely day my family were so happy especially mums baby sister (90 years old).she mentions the day and is her favourite memory. We couldn't have wished for a better party!also recent concerts in the garden are so nice for everyone. Extra touches like strawberries and cream themes really add to the fun. Not a word in the dictionary can express our gratitude.not forgetting all the staff trying to keep residents cool and well during this heatwave.thankyou from her 2 daughters and family

Please of mind knowing my dads getting the care he needs while keeping him independent would highly recommend this wonderful home, nothing is too much trouble for the staff and very friendly also allow me to take my dog in which brings joy to my father and the other residents

Excellent compassionate care. Professional positive and polite. Difficult circumstances managed carefully. Coordinated programme of care including GP assessment and care home. Responsive to particular care needs.

Keep up the good work!!! Many thanks...

I was very concerned about my wife, who has dementia and had suffered from a broken hip, settling into a new environment after being in hospital for ten weeks. She very quickly settled and before long Oak Lodge became her home. The staff, from reception, carers, catering staff and nurses have always been very caring, attentive, efficient and friendly, not only to my wife but to me as well. They always greet me by name. If they have any concerns they phone. I feel more relaxed because I know my wife is being well looked after and is happy. Thanks to everyone.

I witnessed a magical and caring interaction between a distressed resident and the maintenance man. He sat beside the bed and calmly talked to the resident and held his hand. He stayed a while until the resident calmed down.it was a genuine gesture as he interacts with everybody, including us visitors. Nothing is too much trouble. What a great staff team u have, thank you

Our very grateful thanks to all the staff at Wilton Manor, from reception, nursing, carers, activities, housekeeping and maintenance. Everyone was so very kind to Brian who was a resident for almost three years. Nothing was too much trouble and the care he was given was outstanding. Going into Wilton Manor feels like a family. The gardens have been recently had a make over and are now a lovely outside space for the residents.

Mum has been at Oak Lodge Care Home for 3 years and has been well looked after from day 1. She always looks clean and tidy whenever we visit. I would highly recommend this care home for anyone looking for a home for a friend or relative.

All the staff on my mother in laws floor are lovely, helpful, kind. They are always happy and always clean always clean bedding. We are always keep up to date with things that are going in the home eg events.

I would like to praise the manager and her team of amazing professional staff for the beautiful garden which has been created for the residents to enjoy.For the last few days I have been privileged to take my husband down in the garden to enjoy the tranquility and beautiful trees and plant's,.many of which are sensory plants.Coffee and biscuits are enjoyed under the beige umbrellas and really comfortable chairs and sofas a place also where residents can perhaps have a quiet moment of reflection.I consider myself so fortunate that my husband is residing at Wilton Manor,the standard of care is exceptional and the staff are all approachable so if you do have any concerns they can be addressed.Thank you to each and every one of you for the love and care you give each resident.

I would be happier if all staff were instructed in the art of basic dressing. On several occasions, weekdays as well as weekends, I have arrived to find my husband with no socks on! Just slippers rubbing on his ingrown toenails! Also, a cardigan or jumper and no t-shirt! I understand all staff are very busy - but when he's unable to dress himself because of his condition, it's vital he's at least dressed properly.

We are so pleased that our father has found a home at Freelands Croft. Our thanks go to Sarika, Luna and all of the team at Freelands. They are always friendly and welcoming, and we can see that our father is receiving excellent care for his physical and mental needs. Having him settled in such a caring environment is making a really positive impact on his wellbeing, and being local also means we can keep the family connection that he needs. Thank you to everyone at Freelands.