Bupa Care Homes in Hampshire | 6 Care Homes

Review of
Wilton Manor Care Home
from Karen D (Daughter of Resident) published on 8 December 2025 Submitted via Website • Report

Overall Experience

My mum has been a resident at Wilton Manor since 2021 after struggling at home. My mums life was greatly improved after she moved into the care home where she receives the highest standard of care and seems much happier. Wilton manor is a lovely care home with a real family feel about it and I'm so

pleased we found Wilton manor for my Mum. The manager is friendly, approachable and truly caring, the activity team is amazing and the Food is varied and of a high standard and the chef is always willing to cater to individual needs. Thank you Wilton Manor

Reply from David Mclean, Customer Service Adviser at Wilton Manor Care Home

Thank you for your lovely review. We're so grateful that you've taken the time to share your thoughts. We take pride in creating a caring environment, and it's lovely to hear that reflected in your…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Knights' Grove Care Home
from David C (Husband of Resident) published on 4 December 2025 Submitted via Website • Report

Overall Experience

My wife was a resident at Knights Grove for the last months of her life. She had advanced stages of Parkinson's, When she moved into the home, she was particularly weak as she was recovering from being treated for Empyema in hospital.

The decision to move her to a care home was not easy, but a I

am pleased that I chose Knights Grove. The kindness, care, compassion and encouragement that she was given by all of the staff was exceptional. After a few weeks she regained some strength and, with the homes help and encouragement, I was able to take her out for car trips to local gardens and to the coast.

I also fully appreciate the support that my family and I have been given by all of the staff, We were always well informed & met with a friendly greeting,

I am particularly grateful for the way that the home handled her passing. I will always remember the compassion & respect shown to my wife, myself and my family by all of the staff.
Thank you all at Knights Grove

Reply from Natasha Burns-Leigh, Customer Service Advisor at Knights' Grove Care Home

We appreciate you taking the time to write this during what must be a very difficult time. Feedback like yours inspires us to continue to provide the very best care. We're so glad that the warmth and…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Northlands House Care Home
from E S (Daughter of Resident) published on 27 November 2025 Submitted via Website • Report

Overall Experience

Mum has been in the home for a year and a half and is enjoying being there. She has made friends and enjoys the activities and the staff are great with her. Living away from Southampton I have peace of mind she is in good hands.

Reply from Fran Donno, Customer Service Adviser at Northlands House Care Home

It's always encouraging to read reviews like this. It is wonderful to hear that your Mum is enjoying her stay at Northlands House Care Home and it is lovely to know that you feel reassured that your…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Wilton Manor Care Home
from Kerry B (Daughter of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

The care my mother has received as she nears the end of her life has been excellent. The support I and my siblings have also received has been outstanding and welcomed by all, especially from the home manager, deputy manager, ground floor unit manager and from the activities co-ordinator who has provided

little personal touches toward my mothers comfort has been especially touching. These staff members are as asset to your organisation who go above and beyond for my mother and us.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Wilton Manor Care Home

Your review means a great deal to our team and we're so grateful you shared your experience. We're so glad that the warmth and kindness of our staff have come through in your experience. It is…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Maypole Care Home
from Angela W (Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

Some care ok - others not so caring.

Reply from David Mclean, Customer Service Adviser at Maypole Care Home

We appreciate you taking the time to leave us your comments. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Northlands House Care Home
from T C (Daughter of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

Ever since I have been visiting my mum here, I have always felt welcome, and everyone is always friendly and caring. The home is nicely decorated and always clean. My mum is well looked after.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Northlands House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We take pride in creating a caring environment, and it's lovely…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Wilton Manor Care Home
from Y N (Daughter of Resident) published on 13 October 2025 Submitted via Website • Report

Overall Experience

There is always a sense of calmness on entering Wilton Manor Care Home. Always a friendly greeting.
The management are open to communications regarding my mother. There are many activities to suit my mother with one to one visits from the activity coordinator. Events are laid on and there are many

musical afternoons. The meals are really good. Great desserts. We have found a safe and comfortable home for my mum.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you for your lovely review of Wilton Manor. We are happy to hear that you find the meals and activities to be really good and that you feel the home is safe and comfortable. We hope to continue…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Northlands House Care Home
from S W (Daughter of Resident) published on 8 October 2025 Submitted via Website • Report

Overall Experience

My mum has just come to the home but already is loving it in there , every member of staff that we have met and who have cared and helped her are amazing , so kind and caring , and give her so much time . The hygiene level is excellent and there is never a smell you get in some homes. The food mum

receives looks delicious and plentiful . I genuinely can't fault the home.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Northlands House Care Home

It's always encouraging to read reviews like this. It is wonderful to hear that your mother has settled in comfortably with us. We're pleased to know the meals are hitting the mark! Our catering team…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Maypole Care Home
from I M (Resident) published on 7 October 2025 Submitted via Postal Card • Report

Overall Experience

The staff are very sympathetic to my situation and failings. They treat me with dignity and are helpful with my problems. The activities are very good but the staff responsible are sometimes under stress as their workload is increased. The carers appear to be stressed as rushing from one job to another,

no time to chat etc. I feel safe and cared for. I am still waiting for chair.

Reply from David Mclean, Customer Service Adviser at Maypole Care Home

Thank you for taking the time to leave your review. Thank you for recognizing the care and dedication of our team, we are pleased to hear that you feel cared for. We have a genuine regard for all our…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Northlands House Care Home
from L C (Daughter of Resident) published on 6 October 2025 Submitted via Website • Report

Overall Experience

I feel that dad has an had overall a great experience being at northlands at Northlands house.
We visit pretty much daily and are always greeted with happy, friendly smiley faces.
Dad is treated with respect and seems to be content here!

Reply from Natasha Burns-Leigh, Customer Service Advisor at Northlands House Care Home

Thank you for your lovely review. It's lovely to know that you feel reassured that your dad is safe and well looked after. Hearing that our care brings you peace of mind truly means so much to us.…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Wilton Manor Care Home
from T T L (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report

Overall Experience

We'd like to share our heartfelt gratitude for the team at Wilton Manor, who have looked after our 90-year-old mother with dementia with genuine care and respect. From the beginning, the atmosphere has felt open and positive, full of warmth, smiles, and a real sense of friendship and engagement between

staff and residents.
The staff are always willing to keep us updated on Mum's wellbeing, which gives us great peace of mind. Whether it's a small change in her routine or a moment of joy she's experienced, they're happy to share, and it means a lot to us as a family. One of the things we value most is the flexibility around visiting. With different family members juggling work and other commitments, it's been a relief to know we can visit and stay a while and we are always made to feel welcome. The management and care team have created a space where our family and our Mum is able to feel content, relaxed and truly cared for. We're grateful to everyone there.

Reply from Fran Donno, Customer Service Adviser at Wilton Manor Care Home

Thank you for your kind words. We are so pleased to hear that you feel at ease and that you feel reassured with your Mother in our care. It is wonderful to hear that your Mother is receiving high…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Northlands House Care Home
from G H (Resident) published on 24 September 2025 Submitted via Website • Report

Overall Experience

The staff in Northlands House from the cleaners to the Manager are all extremely helpful, nothing is too much trouble.
I am extremely grateful that I chose Northlands House to reaide for the rest of my life.

Reply from Fran Donno, Customer Service Adviser at Northlands House Care Home

Thank you for your lovely review. It is always wonderful to hear words like "Helpful" being used to describe our staff and we are so pleased to hear that you are happy and comfortable at Northlands…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Wilton Manor Care Home
from J S (Wife of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been in Wilton Manor Care Home for one month.
I cannot speak highly enough of this home. The manager and staff are the most professional, caring people I have ever come across. All the residents are treated with dignity, respect, and love. The nursing team provide a duty of care to

an exceptional high standard, which, for me, having been a nurse, is so important. So love Wilton Manor.

Reply from Lisa Henderson, Customer Care Advisor at Wilton Manor Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Husband in our care. It is always nice to hear words like "Professional" and…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Freelands Croft Care Home
from Emma B (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

From the moment my mum arrived at Freelands Croft, she was made to feel welcome and comfortable. All the staff are wonderful and have provided incredible support to our whole family.

Reply from Lisa Henderson, Customer Care Advisor at Freelands Croft Care Home

Thank you for your kind words. It is always nice to hear words like "Wonderful" being used to describe our Staff. We are very happy to hear you can feel at ease with your Mum in our care. We hope to…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Knights' Grove Care Home
from Wendy B (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report

Overall Experience

Since my parents have moved into Knights Grove initially Mum followed recently by Dad. I cannot speak highly enough of our experience as a family. The care, patience and concern shown to myself as well as my parents by all the staff is priceless. Nothing is too much trouble . I am kept informed of relevant

information regarding my parents .
I appreciate that all the staff know us by name and no matter how busy they are they always have a smile and time to check in on how we are.
I have been gifted a second chance to be my parents daughter not their exhausted carer.

Reply from David Mclean, Customer Service Adviser at Knights' Grove Care Home

Thank you for taking the time to leave your kind words. We are very happy to hear you can feel at ease with your parents in our care. We hope Knights Grove care home did everything possible to make…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Maypole Care Home
from S P (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

Overall we have been pleased with the care home but we have had to monitor and chase up some care that was needed. Mum came here to be helped to get mobile but we have had to request this on a daily basis.
Evening handover time is a problem as not enough staff on duty.
Difficulty to get into the

home in the evenings.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Maypole Care Home

Thank you for your feedback. We are sorry to hear that you have found the need to chase things up. We will discuss your comments with the home's manager to help them continually improve their service…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Maypole Care Home
from George V (Resident) published on 6 August 2025 Submitted via Postal Card • Report

Overall Experience

After a 10 week stay in hospital I had the opportunity of respite in Maypole Care Home. Within 3 days I made my mind up to make my stay permanent. For the first time in months I felt safe, care was available whenever I needed it day or night instead of waiting for my external helpers to arrive.

Reply from David Mclean, Customer Service Adviser at Maypole Care Home

Thank you for your lovely review. We hope Maypole care home did everything possible to make the transition as easy as possible and we are very happy to hear you can feel at ease in our care. Please…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Oak Lodge Care Home
from Basil E (Husband of Resident) published on 30 July 2025 Submitted via Postal Card • Report

Overall Experience

I have been satisfied with the care and attention my wife has received since being at oak lodge.

Reply from Lisa Henderson, Customer Care Advisor at Oak Lodge Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Wife in our care. Please let us know if there is anything we can do to make your…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Oak Lodge Care Home
from Kate O (Sister of Resident) published on 29 July 2025 Submitted via Postal Card • Report

Overall Experience

Very pleased and thankful for the care and attention given by staff to my sister, as shown by my review below. Thank you.

Reply from Lisa Henderson, Customer Care Advisor at Oak Lodge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Oak Lodge Care Home
from T B (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card • Report

Overall Experience

Very good mum likes it.

Reply from Lisa Henderson, Customer Care Advisor at Oak Lodge Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by Bupa Care Homes in Hampshire

Bupa Care Homes Locations in Hampshire (6)

Bupa Care Homes Reviews in Hampshire (671)

Wilton Manor Care Home

Knights' Grove Care Home

Northlands House Care Home

Wilton Manor Care Home

Maypole Care Home

Northlands House Care Home

Wilton Manor Care Home

Northlands House Care Home

Maypole Care Home

Northlands House Care Home

Wilton Manor Care Home

Northlands House Care Home

Wilton Manor Care Home

Freelands Croft Care Home

Knights' Grove Care Home

Maypole Care Home

Maypole Care Home

Oak Lodge Care Home

Oak Lodge Care Home

Oak Lodge Care Home

Awards / Recognitions (8)

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers