Oak Lodge Care Home

Freemantle Common Road, Bitterne, Southampton SO19 7NG

Oak Lodge Care Home, Southampton, Hampshire
Oak Lodge Care Home, Southampton, Hampshire
Oak Lodge Care Home, Southampton, Hampshire

Oak Lodge provides individualised nursing care for short or long term stays within a safe and homely environment.

Oak Lodge is a purpose built care home situated within a quiet residential area of Bitterne. The home offers comfortable accommodation surrounded by large landscaped gardens. All rooms have ensuite facilities and a 24 hour call system.

The home discusses with each resident their food preferences, in order to ensure everyone’s dietary tastes are catered for.

The team regularly organise outings and trips to ensure the care home has strong links within the community. Themed events are planned every month which residents are encouraged to invite family and friends along to.

Group: Bupa Care Homes

Person in charge: Joanna Assey (General Manager)

Local Authority / Social Services: Southampton City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 71 Service Users

Registered Care Categories*: Dementia

Specialist Care Categories: Alzheimer's

Single Rooms: 71

Rooms with ensuite WC: 71

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Close to Local shops • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Oak Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Oak Lodge Care Home has a Review Score of 9.2 (9.213)

The Review Score of 9.2 (maximum of 10) for Oak Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Oak Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.368 for Oak Lodge Care Home is calculated as follows: ( (138 Excellents x 5) + (100 Goods x 4) + (30 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 272 Ratings = 4.368

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.845 Points relating to the number of positive Reviews for Oak Lodge Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.2 positive Reviews (71 registered maximum number of service users ÷ 5). 12 Reviews ÷ 14.2 Target = 0.845

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    12
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oak Lodge Care Home?

  • Extremely LIKELY
    16
  • Likely
    6
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oak Lodge Care Home

  • Daughter of Resident/Service User
    9
  • Husband of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Sister of Resident/Service User
    2
  • more

Since I have been visiting my mother, I have found Oak Lodge Care Home management and staff to be very caring and efficient. Always greeted with a smile and willing to answer any questions or concerns that I may have about my mother.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Oak Lodge Care Home responded to this review on 16 Oct 2017:

Thank you for your review. It is the little things like a smile that makes all the difference. You must have peace of mind knowing that your mother is well cared for.

Perfectly OK

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Oak Lodge Care Home responded to this review on 16 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

I'm quite happy with the care my mother receives.

The only problem is that all the good carers leave and you keep getting new ones in. They good carers work so hard but the dementia patients are confused by the high staff turnover.

I think that if the good carers were paid a lot more, they wouldn't leave the home.

How likely would you be to recommend Oak Lodge Care Home? Don't know

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Jayne Duck, Customer services administrator at Oak Lodge Care Home responded to this review on 13 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

No complaints whatsoever. The staff and food are excellent. My sister has been there for 5 and a half years and is very happy staying there. Everything is 100%.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Oak Lodge Care Home responded to this review on 20 Sep 2017:

Thank you for your review. I'm so happy to hear that your sister is happy and so are you, this must make you feel at ease knowing that she is well cared for.

My wife has been at Oak Lodge 16 1/2 months, I find all the staff and carers etc extremely hard working, very professional at their work. She is looked after extremely well. I find the nursing staff and carers on top line in my estimation and cannot fault anything of their profession.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer services administrator at Oak Lodge Care Home responded to this review on 12 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

My wife has been very well cared for at this home for the last 2 and a half years.

All carers are very good, some are outstanding, and some have many years service.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administrator at Oak Lodge Care Home responded to this review on 11 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

My brother is nearly 80yrs old and has been mentally handicapped since birth. He moved to this nursing home 4years ago when it was discovered that he had a blockage of his oesophagus and had to be fed by a tube. He is very happy living in the home and never complains. The staff make sure he is occupied, mostly with drawing or painting, he loves the entertainment which is provided, especially any music or singing.

How likely would you be to recommend Oak Lodge Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Oak Lodge Care Home responded to this review on 04 Apr 2017:

Thank you for sharing such a lovely review with us, we really appreciate it. I am so pleased that your brother is content in the home, and that you are happy with the care Oak Lodge have been providing your brother. I will share your comments with the home manager. The Bupa Customer Care Team

My mother has been at Oak Lodge for over 6 years and over that time her dementia has worsened so that she needs more care. The staff and the chef went out of their way to lay on a lovely party when mum has a significant birthday. Sometimes when I visit, she is asleep and other times she is as alert as her capabilities allow. She is happy in Oak Lodge and the staff care for her well - knowing her likes and dislikes. The staff also know me well and are always ready to answer any questions I may have.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Oak Lodge Care Home responded to this review on 04 Apr 2017:

Thank you for sharing such a lovely review with us, we really appreciate your feedback. I am so pleased that you are happy with Oak Lodge, their staff, and the care they are providing your mum. I will share your kind comments with the home' manager. The Bupa Customer Care Team.

Our family are very pleased with the care given to our father. The home is comfortable and homely, the food is varied and plentiful.
More staff seem to be on duty now and regularly work on the same floor, which must be comforting for the residents.
I genuinely feel that if we had any concerns it would be dealt with promptly.

How likely would you be to recommend Oak Lodge Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Oak Lodge Care Home responded to this review on 04 Apr 2017:

Thank you for your lovely review, we really appreciate it. I am so pleased that you are happy with the home and that your father is comfortable. It is our job to make the residents feel at home, so I am pleased to hear that it is being reflected. The Bupa Customer Care Team.

The nursing care which is provided in this home is of a very high standard. My cousin had a medical emergency last week and the staff dealt with the problem very quickly and in a very professional manner. The home is very clean and tidy, also the residents are all treated with respect and understanding.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie Barrett, National Development Manager at Oak Lodge Care Home responded to this review on 24 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Constant turnover of staff. Do not get to know the residents likes or dislikes.
Often only given squash to drink i.e no hot drink. Staff are always kind and friendly.

How likely would you be to recommend Oak Lodge Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

I am very happy with all levels of care. The friendliness of the staff and cleanliness.

How likely would you be to recommend Oak Lodge Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

All of the care staff do a good job and look after the residents to the highest standards but there are perennial staff shortages.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Oak Lodge Care Home responded to this review on 29 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I am writing this on behalf of my husband who is a resident. He has been here for a month only. Up to now we, his family, and me, are very satisfied with most aspects of the home. His room is bright and clean. There is only one thing that should be moved, its the table by his bed, has seen better days.

How likely would you be to recommend Oak Lodge Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

It was a very difficult decision to support mums move into a home but, Oak Lodge made it a very smooth transition. Mum is getting better care here in a week than the last six months in the community.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been at the home for a year today. It's a lovely home, the staff are amazing. Some even went above call of duty for my wedding in July. As the mother of the bride the staff made sure she had her hair done and make up.
I'm able to bring my one year old son to visit his Nana and have left toys in her room for him to play at each visits.
It was a very hard to look for homes for our lovely mum, but as soon as we saw this one we loved it, it was home.
Amazing place and importantly mum is happy and safe.

The food is amazing, so much so that even my son is keen to eat it (I swear he hates my cooking).

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum will have been with Oak Lodge a year tomorrow and I haven't yet visited and not seen a smile on her face. To know that she is so content is a huge blessing, she is well looked after, treated with the utmost care and I truly feel that she is safe. What more could a child want for their Mum. Making the decision and then choosing a home is one of the hardest decisions I've ever had to make, yet I know that with our choice of Oak Lodge that we found her, her new forever home. The moment we walked in we knew it was the one and Mum has certainly proved this to be the case. I have nothing but praise for the staff, having been a carer for umpteen years I know what's needed to be helpful, happy and caring on a daily basis and they all do it with a smile, each and every one of them. They go above and beyond and it's definitely appreciated by my family and I.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall I am happy with the level of care my mother has received in this care home. The staff are friendly and the property is well maintained. I know of a few staffing issues that they have had and I am also aware of a few members of staff being dismissed because of patient mistreatment. However, I am happy that this has occurred as it shows the home won't stand for the type of behaviour and that is reassuring to know. I like the continuity of care my mother receives and all the ladies I have got to know and respect.

How likely would you be to recommend Oak Lodge Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Being very impressed with this nursing home. My wife was brought into this nursing home October 7th after suffering with dementia for 3 and a half years followed by a stroke on August 3rd. She is settling in now which has relieved me of a lot of pressure and tension. I am very pleased with every aspect of this nursing home.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Room - Clothes are squashed in drawers not tidied, walls a bit scruffy.
Activities - Not here often enough to know about regular activities therefore satisfactory review.
Value for money - Like most care homes as she is self funded we find this expensive.

Overall - happy with the majority of things and would recommend.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

JW, Marketing Executive at Oak Lodge Care Home responded to this review on 12 Nov 2015:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

Oak Lodge is very good and does a great job looking after my mother. The staff are very friendly and work very hard. I do enjoy coming in to visit. If I do have any problems, there is always someone to talk to and get it sorted out. Lovely place.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband has been at Oak Lodge since March 2010, in that time he has been wonderfully looked after and treated as their own by all the staff. They do over and above with respectful treatment of family who visit. My thanks always to them in difficult situations.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Have been really impressed with all aspects of this home from staff to facilities, room and care.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Oak Lodge Care Home