Oak Lodge Care Home

Freemantle Common Road, Bitterne, Southampton SO19 7NG
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9.8 134 Reviews
  • Oak Lodge Care Home, Southampton
Oak Lodge Care Home is a stylish, purpose-built home situated in the peaceful residential area of Bitterne. Here, they welcome those living with dementia in need of nursing or palliative care.

The nurses are here to help residents live the way they want to, which is made easier by having a home that's been designed with dementia residents in mind. There are lots of social lounges, secure gardens and a tranquil sensory area outside.

The home discusses with each resident their food preferences, in order to ensure everyone’s dietary tastes are catered for.

The team regularly organises outings and trips to ensure the care home has strong links within the community. Themed events are planned every month which residents are encouraged to invite family and friends along to.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Oak Lodge Care Home'.
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Care Provided by Oak Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1760 – £1760

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Oak Lodge Care Home to find out the exact price for your requirements.

Contact Oak Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Oak Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Corin Ridout (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (71)
  • Single Rooms with Ensuite Wet Room (71)

Oak Lodge Care Home Reviews (134)

9.8

Oak Lodge Care Home has a Review Score of 9.8 (9.782) out of 10, based on 20 reviews in the last 2 years.
Over all time Oak Lodge Care Home has 134 reviews.

Overall Experience
  • 83
  • 47
  • 4
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Date Published
  • 134
  • 10
  • 17
  • 20
  • 114
Reviewer Connection to Oak Lodge Care Home
  • 52
  • 22
  • 16
  • 12
  • 8
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 134, showing 1-20
Review from Basil E (Husband of Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been satisfied with the care and attention my wife has received since being at oak lodge.
Reply from Lisa Henderson, Customer Care Advisor at Oak Lodge Care Home
We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Wife in our care. Please let us know if there is anything we can do to make your…read more
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Review from Kate O (Sister of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased and thankful for the care and attention given by staff to my sister, as shown by my review below. Thank you.
Reply from Lisa Henderson, Customer Care Advisor at Oak Lodge Care Home
We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is…read more
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Review from T B (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good mum likes it.
Reply from Lisa Henderson, Customer Care Advisor at Oak Lodge Care Home
Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible…read more
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Review from Joy M (Wife of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has received excellent care from all the staff and I cannot express my gratitude enough.
He is always treated with respect and he always manages a smile whena care comes into his room.
Reply from Lisa Henderson, Customer Care Advisor at Oak Lodge Care Home
We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words…read more
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Review from Michael B (Husband of Resident) published on 25 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my wife receives is second to none from the people in reception to the carers on her floor. Always their to help and always able to listen if I have a problem. Well done keep up the good work.
Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your wife in our care. Please let us know if there is anything we can do to make their stay as comfortable as…read more
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Review from D C (Partner of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service.
Reply from Maria Ricketts, Customer Care Adviser at Oak Lodge Care Home
Thank you for your feedback. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.
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Review from S W (Daughter of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home clean and has no odor. All the carers are very lovely with mum. Mum really gets on with one of the staff members.
Reply from Maria Ricketts, Customer Care Adviser at Oak Lodge Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best…read more
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Review from K A (Son of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum's only been here nearly 2 weeks, so its quite hard to give a full review based on 2 weeks but so far it is very satisfactory. Thank you for caring for our mum.
Reply from Maria Ricketts, Customer Care Adviser at Oak Lodge Care Home
Thank you for your feedback. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make mum's stay as comfortable as possible.
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Review from Richard G (Son of Resident) published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Oak Lodge for four and a half years and has been looked after so well by all the staff and nothing is missed or too much trouble. My mother has enjoyed all the activities on offer over the years and her one hundred and third birthday party was amazing, having the local MP and the
Mayor as guests, thanks so much.
Reply from Lisa Henderson, Customer Care Advisor at Oak Lodge Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mother in our care. It is lovely to hear that the Mayor attended your mother's 103rd birthday. We hope to…read more
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Review from Brian C (Sister of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and management are a first class team. They are always very happy to see you happy. To speak to you about anything you want to know about my sister, who is a resident at the home. I don't think that you would find a better home than Oak Lodge. Once again, I say the home staff and management
are all first class, and I can't say a bigger thank you to them. Well done, everybody, you really are a great team. Well done.
Reply from Maria Ricketts, Customer Care Adviser at Oak Lodge Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your sister in our care. We hope to continue providing your loved one with the best possible care. Thank you again…read more
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Review from Tamie F (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the care home for 6 months now. She can't communicate but staff take time and try hard to understand her needs, speaking with family and working with mum as best they can. The staff here are very kind and friendly and want the best for mum, trying different techniques to encourage
her to eat. There is a variety of food on offer and activities provided are varied, fun and engaging, there is something on each day. Staff have listened about the activities my mum used to enjoy, to include in future planning. The building itself is clean, rooms are cleaned daily. The building is safe using door codes and has a friendly receptionist.
Reply from Fran Donno, Customer Service Adviser at Oak Lodge Care Home
Thank you for your lovely review. It is always wonderful to hear words like "Kind" and "Friendly" being used to describe our staff and we are pleased to hear that you are impressed with the variety of…read more
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Review from Janice B (Daughter of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with care received for mum. Staff patient and accommodating. Mum always clean and today. Home always spotless. Mum can be difficult at times but staff do make the effort to involve her with activities, although not always successful.
Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home
Thank you for taking the time to leave your kind words. We are very happy to hear you can feel at ease with your Mum in our care and it is always nice to hear words like "patient and accommodating"…read more
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Review from Peter A (Son of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy, she has been here since June 2024. Staff are amazing, home is clean and residents are well cared for. I would recommend this home 100%.
Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your…read more
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Review from Jayne S (Sister of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is well presented. The staff are caring and understanding, always available to speak to you. Best home I've seen.
Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home
Thank you for taking the time to leave your lovely review. It is always nice to hear words like "caring and understanding" being used to describe our care. We hope to continue providing your loved one…read more
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Review from Nicole B (Granddaughter of Resident) published on 20 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been at Oak Lodge for nearly 2 years and she has received the best care, love and respect from all who work here! From the management, carers, and cleaners to the event staff everyone goes above and beyond to look after my Nan and us all as a family. We are beyond grateful for everything
they do daily for my Nan!
Reply from Lisa Henderson, Customer Care Advisor at Oak Lodge Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your Nan in our care. It is great to hear that all the staff involved at Oak Lodge are providing the best possible…read more
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Review from Paul B (Son of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the home provided a nice and caring environment for my mother. The staff and management are very helpful and caring.
Reply from Grace Langfield, Customer Service Adviser at Oak Lodge Care Home
Thank you for taking the time to leave your review. It is always nice to hear words like "helpful" and "caring environment" being used to describe our care. Thank you for choosing Oak Lodge for your…read more
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Review from A C (Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, I feel that my experience at Oak Lodge Care Home is very good. All of the staff are marvellous.
Reply from Grace Langfield, Customer Service Adviser at Oak Lodge Care Home
We appreciate you taking the time to leave us your comments. Please let us know if there is anything else we can do to make your stay as comfortable as possible.
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Review from Chris L (Son of Resident) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was taken in on 29th January and passed away on Friday 15th March all the while been well looked after and cared for by their excellent staff. As well as looking after Dad they also cared and showed consideration to me, my sister and Mum even sending flowers to Mum on Dad’s passing.
Excellent
home made us feel welcome and at home.
Reply from Fran Donno, Customer Service Adviser at Oak Lodge Care Home
Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We are so pleased that you felt welcome and at home…read more
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Review from Jennifer L (Daughter of Resident) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend, praise or thank the staff at Oak Lodge enough for the way they have taken care of my father. Their professionalism and expertise is matched by their kindness not only to him but also to our family. My heartfelt thanks to all.
Reply from Grace Langfield, Customer Service Adviser at Oak Lodge Care Home
We appreciate you taking the time to leave us your lovely comments. We are very happy to hear you can feel at ease with your father in our care, and we will certainly pass your comments on to the…read more
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Review from Sharon H (Daughter of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed with the housekeeper when my mum returned to her room after a leak. All her personal possessions had been placed within easy reach for her which was so kind as my mother cannot move around easily, it really touched me as it just shows that things do not go unnoticed.
Reply from Fran Donno, Customer Service Adviser at Oak Lodge Care Home
Thank you for your lovely review. We are very pleased to hear that you were impressed by the level of thoughtfulness shown in the care that your mum received. It is always nice to hear from family…read more
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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Oak Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.782 for Oak Lodge Care Home is calculated as follows: ( (192 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 239 Ratings = 4.782
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Lodge Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Oct 2025

Spacious rooms available for dementia nursing care. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (2)

Corin

Corin Ridout

Job Title: Home Manager Joined: 2016

I am the home manager at Oak Lodge. I have worked for Bupa for 9 years and at Oak Lodge for 6 years.


I came to the care sector in 2010 after deciding on a career change. I had spent the previous 9 years managing a live music venue in Camden Town, London, before volunteering and travelling through South America for a year with my now wife. I started in the care sector as a support worker, supporting young adults with disabilities to maintain independence and engage in society. I worked hard and advanced my career, becoming a service manager in the sector before moving into care homes in 2016, with my first role at Bupa as a general manager of a multi-site complex in Essex. In 2019, I made the move back down to the beautiful New Forest, where I grew up and took the role of home manager at Oak Lodge care home, where I have happily remained since.


At Bupa, I am supported by the wider business and colleagues to be able to ensure the best outcomes for the residents who trust us with their care and wellbeing needs. The team here are a wonderful, kind and caring bunch, and I feel privileged to work alongside them.


I am married and have 2 young daughters, and I live in the beautiful New Forest. Outside of my role at Bupa, I am an advanced Wim Hof Method Instructor and run workshops for people to come and safely learn the method and the science behind the benefits. I am passionate about supporting people with their Mental Health challenges, and I am a trained Mental Health First Aider.

Keith

Keith Eldridge

Job Title: Financial Administrator Joined: 2016

I joined the team at Oak Lodge in 2016. I previously spent over 23 years working for the Department of Work and Pensions as an admin officer. After taking voluntary redundancy, I thought my experience would be a good fit for this role.


I enjoy supporting our residents and their loved ones and answering any questions they have, working as part of a great team that cares for our residents and the endless supply of home-made cakes and biscuits!


I live locally and I am married with one son. I enjoy films, comedies, quizzing and gaming with my son.

Frequently Asked Questions about Oak Lodge Care Home

What types of Care is Oak Lodge Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oak Lodge Care Home have?

There are 71 Single Rooms.

What are the Facilities & Services at Oak Lodge Care Home?

Close to Local shops, Lift, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Oak Lodge Care Home to the centre of Southampton?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak Lodge Care Home to verify any information. View our terms and conditions. Oak Lodge Care Home has an Enhanced Service - more info.