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Oak Lodge Care Home

Freemantle Common Road, Bitterne, Southampton, Hampshire SO19 7NG
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The carers and entertainment staff were engaged with the residentsElizabeth R(Wife of Resident/Service User)
Oak Lodge Care Home, Southampton
I find the staff to always be very helpful, friendly and very knowledgeableD J(Niece of Resident/Service User)
Oak Lodge Care Home, Southampton
Oak Lodge Care Home, Southampton

Oak Lodge Care Home is a stylish, purpose-built home situated in the peaceful residential area of Bitterne. Here, they welcome those living with dementia in need of nursing or palliative care.

The nurses are here to help residents live the way they want to, which is made easier by having a home that's been designed with dementia residents in mind. There are lots of social lounges, secure gardens and a tranquil...  

Care Provided by Oak Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing Dementia CareFrom £1,650From £1,815

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Oak Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Corin Ridout(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (71)
  • Single Rooms with ensuite Wet Room (71)

Oak Lodge Care Home Reviews (143)

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9.7

Oak Lodge Care Home has a Review Score of 9.7 (9.701) out of 10, based on 26 reviews in the last 2 years. Over all time Oak Lodge Care Home has 143 reviews.

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Showing 143 reviews matching selected criteria
Review from M H (Stepdaughter of Resident) published on 18 June 2020 Submitted via Postal Card
Overall Experience

The staff and management are very helpful and caring. I am very pleased my father is being looked after with such kindness. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for the feedback. We are very happy to hear you can feel at ease with your father in our care.

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Review from Denis M (Son of Resident) published on 12 June 2020 Submitted via Postal Card
Overall Experience

Because of coronavirus, I haven't seen Mum since 04/03/2020. I know that the carers are working tirelessly to look after all the residents. My suggestion is that, instead of serving the dinners on a normal diner plate, which to someone with dementia looks like a mountain to climb and invariably they won't touch any of it, serve it on side plate with smaller portions. Cut down on the food wastage. Don't cook gammon that they can't chew!

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Our residents' health and well being is an absolute priority. We will discuss your feedback with the home manager to help us continually improve our service. Thank you for your feedback.

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Review from D M (Son of Resident) published on 12 June 2020 Submitted via Postal Card
Overall Experience
In general, the care home is good. However, I feel there is room for improvement in the following areas - Staff levels - these always seem to be insufficient.
Logbook - Handwriting not legible, information and records inconsistent and often missing, (method outdated).
Recommend an electronic computer-based system be implemented for residents' logbook/care records.

Residents clothing items not returned/lost when cleaned, sometimes other residents' clothing items returned to the wrong room.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.

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Review from Michael B (Son-in-law of Resident) published on 12 June 2020 Submitted via Postal Card
Overall Experience

I have found that all the staff treat the resident with dignity and kindness and nothing is too much for them. They also treated me well when I was able to visit my mother-in-law.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from Carol H (Daughter of Resident) published on 12 June 2020 Submitted via Postal Card
Overall Experience

My mother is bedridden and is looked after very well by the care assistants. During the Covid lockdown, the care home has not allowed relatives to visit but has provided tablets for Facetime to keep in touch. They have isolated so well that no virus has broken out in the home.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.

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Review from Elizabeth C (Wife of Resident) published on 12 June 2020 Submitted via Postal Card
Overall Experience

As the family cannot visit my husband at the moment, it is difficult to say what the home is doing at the moment. We can now talk to my husband on a mobile and I do phone every day to find out how he is. He seems happy but misses visits. It must be very difficult for the staff at the moment and to keep the home bug free.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not to be able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.

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Review from Patricia B (Wife of Resident) published on 12 June 2020 Submitted via Postal Card
Overall Experience

My husband has received excellent care. Although he has dementia, they chat to him (better than I can!) and I feel glad that somebody cares about him now I am no longer able to. They have all been very friendly when I am able to visit.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

We are very happy to hear you can feel at ease with your husband in our care. Thank you for the kind words.

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Review from Julie G (Daughter of Resident) published on 11 June 2020 Submitted via Website
Overall Experience
Oak Lodge offers high standards of care with a professional staff and their attitude towards residents is caring and respectful.
My Mother was discharged from hospital in October 2019 to Oak Lodge following a series of strokes and suffering with dementia.
Due to the current pandemic, we are not able to visit but receive regular updates from Oak Lodge.
I am very glad to report that there have been no issues with their supply of PPE and at the time of writing the home is virus-free.
Prior to the current situation, we were allowed to visit at any time and always made welcome by all members of staff.
My levels of stress and worry about my Mother have significantly reduced compared to when we were caring for her in her own home with help from carers (who were excellent) four times a day.
We would recommend Oak Lodge who although BUPA can accept local authority funded patients.

We know Mum is in a safe place and it is very reassuring for us. A big thank you to all at Oak Lodge.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

It is very difficult to trust someone else with a loves ones care, so we are very happy to hear that you feel like your mother is in safe hands.

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Review from Kelly K (Daughter of Resident) published on 4 June 2020 Submitted via Website
Overall Experience
My father had to go into this care home from being in hospital for respite care. It has been a difficult time due to the COVID-19 lockdown situation. We have been unable to see him. What I have been told over the phone has been very informative and he has been cared for well. I cannot say anything more than this as I have not seen anything physically.

Only issue is being able to speak to him on the telephone. Myself and my mum have had various degrees of difficulty getting through. I understand that the staff will be busy but it’s not easy in the situation we are all in, especially for my mum as she is separated from her husband, is not used to video calling and gets frustrated quickly when she can’t get through via conventional methods for her.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your feedback. We will certainly discuss your feedback with the home’s manager to help us continually improve our service.

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Review from Anne B (Daughter of Resident) published on 4 June 2020 Submitted via Website
Overall Experience
My mother was transferred to Oak Lodge from hospital in May 2020, after she had a fall at her previous care home. Her dementia, lack of mobility and frailty meant that she was then in need of nursing care.
Unfortunately due to the Coronavirus, I have been unable to see my mother since the beginning of March or to enter Oak Lodge past the reception area. Therefore my views are based on the limited time and experience that I have of it, and I have used 'satisfactory' to mean 'unknown' in the options.

On both my visits so far I have been made very welcome by a lady on reception and the manager. He was eager to explain all the details about my mother's stay and happy to have a chat. I was told about the use of a mobile phone on each floor to enable communication with residents, and the phone number to talk to the staff on her floor who would be able to keep me updated on her progress. This has proven invaluable and most helpful.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for taking the time to leave such lovely comments. We are sorry it had to happen under such circumstances but we really appreciate your understanding.

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Review from Gloria L (Daughter of Resident) published on 4 June 2020 Submitted via Website
Overall Experience

I would recommend this care home, as all the staff are very friendly and make people very welcome. Always very clean and smells fresh. Nothing is too much trouble for the staff. Mum seems very happy.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for trusting us with your mother's care and we appreciate the lovely feedback.

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Review from Lydia B (Daughter of Resident) published on 4 June 2020 Submitted via Website
Overall Experience
Our father has been in Oak Lodge for over 4 years now and we have always been pleased with the home. The staff have always been friendly and caring and have shown genuine interest in the work they carry out which we know can be difficult at times.
Sadly due to COVID-19, we have not been able to visit the home since shutdown, but feel confident that Dad is being well looked after. We have had updates from management and a Facebook site has been set up which has been a great comfort to our Mother, seeing photo's of Dad looking so happy and well cared for.

Hopefully, we can soon return and meet up with everyone that we have become so fond of.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

We are very glad to hear you feel like your father is in safe hands. We appreciate your understanding during such a difficult time.

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Review from Anita G (Daughter of Resident) published on 4 June 2020 Submitted via Website
Overall Experience

The care home is really good, very kind and friendly to my mother and to any visiting relatives. It is clean and the food they receive is great. It is very reassuring to us that she is being well looked after.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your mother in our care.

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Review from Patricia B (Wife of Resident) published on 29 May 2020 Submitted via Website
Overall Experience

My husband is a respite resident at Oak Lodge. I have found him to be very happy living here. I find the staff very attentive and extremely kind. I have found the home to be extremely clean, and the food marvellous. I've also noticed the other residents are happy.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for trusting us with your husbands care, we really appreciate you taking the time to leave us such kind words.

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Review from K U (Wife of Resident) published on 13 March 2020 Submitted via Postal Card
Overall Experience

Welcoming, friendly and homely. Standard of care is good overall although not enough staff at times and communication has improved, but still could be a little better.

Reply from Greta Narbutaityte, Customer Advisor at Oak Lodge Care Home

Thank you for taking the time to leave your feedback, we try to continuously improve so your comments are really essential to us.

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Review from Gwendoline W (Sister-in-law of Resident) published on 13 March 2020 Submitted via Postal Card
Overall Experience
I have found the staff to be very helpful and caring, they will listen to any needs we may have toward the resident. It is also for us to understand that care is not always easy due to the dementia and the person's reaction toward staff.

Having worked for 25 years with dementia patients I believe the care and understanding to be very good, respect and dignity also understood.

Reply from Greta Narbutaityte, Customer Advisor at Oak Lodge Care Home

Thank you for your praise, we are very glad to hear that you feel the residents are well looked after. We really appreciate the kind comments.

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Review from Trevor G (Husband of Resident) published on 13 March 2020 Submitted via Postal Card
Overall Experience

My wife came here two years ago and I thought it was a lovely care home then. Now I think it has improved and the staff are absolutely brilliant so caring and happy.

Reply from Greta Narbutaityte, Customer Advisor at Oak Lodge Care Home

Thank you for taking the time to leave such kind comments, we really appreciate it.

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Review from G W (Son of Resident) published on 13 March 2020 Submitted via Postal Card
Overall Experience

The care is satisfactory and the carers have been very helpful to both my father and myself.

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Review from Nigel (Son of Resident) published on 5 March 2020 Submitted via Website
Overall Experience
My mother lived in the care home through her end of life. I was so concerned about her care as I live in Canada.
The care given to my mother as witnessed by my two nieces who live in Southampton was excellent. I flew back twice to Southampton to visit with my mother and I asked her about her care.
My mother was happy with all aspects of her care. My mother was transferred to the care home from a local hospital where she felt her dignity was not being respected. From her first day at the care home that all changed.

From time to time I spoke via phone with the General Manager and some of the nursing staff, they were all excellent. I am so thankful for my mother`s last few weeks of life were with the staff of Oak Lodge Care Home in Bitterne.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for such kind and genuine words, we really appreciate it.

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Review from Dianne C (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card
Overall Experience

My mum has been living here for 2 years now and we are very pleased with the level of care provided. She enjoys the entertainment and having her hair done.

Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for trusting us with your mothers care. Its always lovely to hear about our residents enjoying themselves.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 September 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 06 July 2026

Spacious rooms available for dementia nursing care. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

News (3) & Events (0)

News
  • 08 Jul 2025

    79-year-old resident at Oak Lodge Bupa Care Home Rosemary Parrott has published her fourth book of poems and paintings this June. The book, entitled Ships Passing, was near completion in...

  • 21 Jan 2025

    Oak Lodge Bupa Care Home is calling on the Southampton community to send resident, Frances Gatland, birthday cards to celebrate her 103rd birthday on Saturday 15th February. Oak Lodge is...

  • 21 Jan 2025

    Oak Lodge Bupa Care Home is calling on the Southampton community to send resident, Frances Gatland, birthday cards to celebrate her 103rd birthday on Saturday 15th February. Oak Lodge is...

Upcoming Events

There are no upcoming events for Oak Lodge Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Oak Lodge Care Home.

Meet the Team (2)

Corin Ridout
Corin RidoutJob Title:Home ManagerJoined: 2016

I am the home manager at Oak Lodge. I have worked for Bupa for 9 years and at Oak Lodge for 6 years.

I came to the care sector in 2010 after deciding on a career change. I had spent the previous 9 years managing a live music venue in Camden Town, London, before volunteering and travelling through South America for a year with my now wife. I started in the care sector as a support worker, supporting young adults with disabilities to maintain independence and engage in society. I worked hard and advanced my career, becoming a service manager in the sector before moving into care homes in 2016, with my first role at Bupa as a general manager of a multi-site complex in Essex. In 2019, I made the move back down to the beautiful New Forest, where I grew up and took the role of home manager at Oak Lodge care home, where I have happily remained since.

At Bupa, I am supported by the wider business and colleagues to be able to ensure the best outcomes for the residents who trust us with their care and wellbeing needs. The team here are a wonderful, kind and caring bunch, and I feel privileged to work alongside them.

I am married and have 2 young daughters, and I live in the beautiful New Forest. Outside of my role at Bupa, I am an advanced Wim Hof Method Instructor and run workshops for people to come and safely learn the method and the science behind the benefits. I am passionate about supporting people with their Mental Health challenges, and I am a trained Mental Health First Aider.

Keith Eldridge
Keith EldridgeJob Title:Financial AdministratorJoined: 2016

I joined the team at Oak Lodge in 2016. I previously spent over 23 years working for the Department of Work and Pensions as an admin officer. After taking voluntary redundancy, I thought my experience would be a good fit for this role.

I enjoy supporting our residents and their loved ones and answering any questions they have, working as part of a great team that cares for our residents and the endless supply of home-made cakes and biscuits!

I live locally and I am married with one son. I enjoy films, comedies, quizzing and gaming with my son.

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