Oak Lodge Care Home

Freemantle Common Road, Bitterne, Southampton SO19 7NG
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9.8 134 Reviews
  • Oak Lodge Care Home, Southampton
Oak Lodge Care Home is a stylish, purpose-built home situated in the peaceful residential area of Bitterne. Here, they welcome those living with dementia in need of nursing or palliative care.

The nurses are here to help residents live the way they want to, which is made easier by having a home that's been designed with dementia residents in mind. There are lots of social lounges, secure gardens and a tranquil sensory area outside.

The home discusses with each resident their food preferences, in order to ensure everyone’s dietary tastes are catered for.

The team regularly organises outings and trips to ensure the care home has strong links within the community. Themed events are planned every month which residents are encouraged to invite family and friends along to.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Oak Lodge Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Corin Ridout (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (71)
  • Single Rooms with Ensuite Wet Room (71)

Oak Lodge Care Home Reviews (134)

9.8

Oak Lodge Care Home has a Review Score of 9.8 (9.782) out of 10, based on 20 reviews in the last 2 years.
Over all time Oak Lodge Care Home has 134 reviews.

Overall Experience
  • 83
  • 47
  • 4
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Date Published
  • 134
  • 14
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  • 20
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Reviewer Connection to Oak Lodge Care Home
  • 52
  • 22
  • 16
  • 12
  • 8
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 134, showing 61-80
Review from Anne B (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother was transferred to Oak Lodge from hospital in May 2020, after she had a fall at her previous care home. Her dementia, lack of mobility and frailty meant that she was then in need of nursing care.
Unfortunately due to the Coronavirus, I have been unable to see my mother since the beginning
of March or to enter Oak Lodge past the reception area. Therefore my views are based on the limited time and experience that I have of it, and I have used 'satisfactory' to mean 'unknown' in the options.
On both my visits so far I have been made very welcome by a lady on reception and the manager. He was eager to explain all the details about my mother's stay and happy to have a chat. I was told about the use of a mobile phone on each floor to enable communication with residents, and the phone number to talk to the staff on her floor who would be able to keep me updated on her progress. This has proven invaluable and most helpful.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for taking the time to leave such lovely comments. We are sorry it had to happen under such circumstances but we really appreciate your understanding.

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Review from Gloria L (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend this care home, as all the staff are very friendly and make people very welcome. Always very clean and smells fresh. Nothing is too much trouble for the staff. Mum seems very happy.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for trusting us with your mother's care and we appreciate the lovely feedback.

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Review from Lydia B (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our father has been in Oak Lodge for over 4 years now and we have always been pleased with the home. The staff have always been friendly and caring and have shown genuine interest in the work they carry out which we know can be difficult at times.
Sadly due to COVID-19, we have not been able to visit
the home since shutdown, but feel confident that Dad is being well looked after. We have had updates from management and a Facebook site has been set up which has been a great comfort to our Mother, seeing photo's of Dad looking so happy and well cared for.
Hopefully, we can soon return and meet up with everyone that we have become so fond of.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

We are very glad to hear you feel like your father is in safe hands. We appreciate your understanding during such a difficult time.

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Review from Anita G (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is really good, very kind and friendly to my mother and to any visiting relatives. It is clean and the food they receive is great. It is very reassuring to us that she is being well looked after.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your mother in our care.

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Review from Patricia B (Wife of Resident) published on 29 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is a respite resident at Oak Lodge. I have found him to be very happy living here. I find the staff very attentive and extremely kind. I have found the home to be extremely clean, and the food marvellous. I've also noticed the other residents are happy.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for trusting us with your husbands care, we really appreciate you taking the time to leave us such kind words.

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Review from K U (Wife of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Welcoming, friendly and homely. Standard of care is good overall although not enough staff at times and communication has improved, but still could be a little better.
Reply from Greta Narbutaityte, Customer Advisor at Oak Lodge Care Home

Thank you for taking the time to leave your feedback, we try to continuously improve so your comments are really essential to us.

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Review from Gwendoline W (Sister-in-law of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff to be very helpful and caring, they will listen to any needs we may have toward the resident. It is also for us to understand that care is not always easy due to the dementia and the person's reaction toward staff.
Having worked for 25 years with dementia patients I believe the
care and understanding to be very good, respect and dignity also understood.
Reply from Greta Narbutaityte, Customer Advisor at Oak Lodge Care Home

Thank you for your praise, we are very glad to hear that you feel the residents are well looked after. We really appreciate the kind comments.

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Review from Trevor G (Husband of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife came here two years ago and I thought it was a lovely care home then. Now I think it has improved and the staff are absolutely brilliant so caring and happy.
Reply from Greta Narbutaityte, Customer Advisor at Oak Lodge Care Home

Thank you for taking the time to leave such kind comments, we really appreciate it.

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Review from G W (Son of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care is satisfactory and the carers have been very helpful to both my father and myself.
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Review from Nigel (Son of Resident) published on 5 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived in the care home through her end of life. I was so concerned about her care as I live in Canada.
The care given to my mother as witnessed by my two nieces who live in Southampton was excellent. I flew back twice to Southampton to visit with my mother and I asked her about her care.
My
mother was happy with all aspects of her care. My mother was transferred to the care home from a local hospital where she felt her dignity was not being respected. From her first day at the care home that all changed.
From time to time I spoke via phone with the General Manager and some of the nursing staff, they were all excellent. I am so thankful for my mother`s last few weeks of life were with the staff of Oak Lodge Care Home in Bitterne.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for such kind and genuine words, we really appreciate it.

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Review from Dianne C (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been living here for 2 years now and we are very pleased with the level of care provided. She enjoys the entertainment and having her hair done.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for trusting us with your mothers care. Its always lovely to hear about our residents enjoying themselves.

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Review from R C (Husband of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Kitchen view lounge - peeling wallpaper but the dining room is being decorated so may be fixed soon, easy access - one lift to the third floor. Staff decorate the lounge for festivals including Chinese New Year. Plants and dried/artificial colourful flowers are always on view. Meals - vegetables are
often overcooked but a reasonable menu.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your feedback. We will discuss your comments with the home’s manager to help us continually improve our service.

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Review from Peter D (Son of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always attentive and look after my dad when he visits my mum in the care home. They sometimes phone me to check on him if he hasn't turned up! Alzheimer's is very distressing for relatives but I know my mum is safe and cared for which helps a lot.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for the lovely feedback. We are very glad to hear you are happy with the level of your mothers care.

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Review from A S (Daughter of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been at Oak Lodge Care Home for 2 weeks. He seemed to settle well in the care home. The room he is in is a very nice room with an ensuite bathroom. The staff are very friendly and very caring. The security at the home is very good so the residents feel safe.
The care home is clean and tidy.
They provide a healthy option of food, breakfast, lunch and dinner.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your kind words. We're very happy to hear you can feel at ease with your father in our care. Please let us know if there is anything else we can do to make him more comfortable.

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Review from Lynne M (Daughter of Resident) published on 12 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always very happy with the care my dad receives at Oak Lodge, everybody is so kind and understanding and I know he can be a bit difficult at times.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your review, Lynne. We really appreciate your feedback.

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Review from Marliene G (Wife of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Oak Lodge for a short period of time but I am very impressed with all the facilities and cleanliness of the overall appearance of Oak Lodge. The staff are very dedicated and give excellent care to the patients.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for such amazing feedback, Marliene.

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Review from Janet C (Friend of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am impressed with the cleanliness and brightness of the home, my friend is very well cared for.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you, Janet for your feedback.

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Review from J H (Daughter of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has now been a resident at Oak Lodge for 6 months after having one fall too many she is no longer able to weight bare.
Nursing personal care is of a very high standard as is the food.
It is nice when visiting to see the same staff who are always welcoming and careful. I would certainly recommend
Oak Lodge to anyone looking for nursing care.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your praise. We are delighted to hear that you feel like your mother is well looked after. Thank you, again, for trusting us with her care.

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Review from Terance Malcolm C (Husband of Resident) published on 25 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The clinical services manager and her staff are excellent with my wife, really well looked after.
Always looks clean and nice.
I am happy with everybody.
Reply from Greta Narbutaityte, Customer Advisor at Oak Lodge Care Home

Thank you for taking the time to leave your review. It is very nice to hear you are happy with our home and that you can trust us to take care of your wife.

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Review from H W (Son of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Oak Lodge Care Home for over three years. In this time the friendly happy staff who look after my mum have been constant. They take great care of my mum's daily need giving her all the time she needs. The food is great and the home is always clean and smells fresh. My mum is lucky
to have an excellent nurse working on Peartree Floor who always has time to answer questions and give feedback. To sum up the place, you are greeted by a smile as you enter and the experience gets better.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Oak Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.782 for Oak Lodge Care Home is calculated as follows: ( (192 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 239 Ratings = 4.782
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Lodge Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Sep 2025

Spacious rooms available for dementia nursing care. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (2)

Corin

Corin Ridout

Job Title: General Manager

I am the General Manager at Oak Lodge. I have been in this role for four years but have been working in care for more than eleven.


I started out as a support worker for adults with learning disabilities. I then moved into home management and four years ago I moved from learning disabilities into the elderly care sector.


Before working in care I had various careers including Live Music Venue management in Camden town and plant mechanics.


In my spare time I like to challenge myself physically and have completed the London classic twice and I am now in training for Iron Man 2021.


I love working in a care environment as I feel privileged to be able to support our residents to continue to live safe happy lives with a good dose of fun thrown in for good measure!

Keith

Keith Eldridge

Job Title: Financial Administrator

I joined the team in 2016 - I previously spent over 20 years’ working for the Department of Work and Pensions and after taking voluntary redundancy I thought my experience would be a good fit for this role.


I enjoy supporting our residents and their loved ones and answering any questions they have, working as part of a great team who care for our residents and the endless supply of home-made cakes and biscuits!


I live locally and I am married with one son and I enjoy films, quizzing and gaming with my son.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak Lodge Care Home to verify any information. View our terms and conditions. Oak Lodge Care Home has an Enhanced Service - more info.