Oak Lodge Care Home

Freemantle Common Road, Bitterne, Southampton SO19 7NG
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9.8 134 Reviews
  • Oak Lodge Care Home, Southampton
Oak Lodge Care Home is a stylish, purpose-built home situated in the peaceful residential area of Bitterne. Here, they welcome those living with dementia in need of nursing or palliative care.

The nurses are here to help residents live the way they want to, which is made easier by having a home that's been designed with dementia residents in mind. There are lots of social lounges, secure gardens and a tranquil sensory area outside.

The home discusses with each resident their food preferences, in order to ensure everyone’s dietary tastes are catered for.

The team regularly organises outings and trips to ensure the care home has strong links within the community. Themed events are planned every month which residents are encouraged to invite family and friends along to.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Oak Lodge Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Corin Ridout (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (71)
  • Single Rooms with Ensuite Wet Room (71)

Oak Lodge Care Home Reviews (134)

9.8

Oak Lodge Care Home has a Review Score of 9.8 (9.782) out of 10, based on 20 reviews in the last 2 years.
Over all time Oak Lodge Care Home has 134 reviews.

Overall Experience
  • 83
  • 47
  • 4
  • 0
  • 0
Date Published
  • 134
  • 14
  • 17
  • 20
  • 114
Reviewer Connection to Oak Lodge Care Home
  • 52
  • 22
  • 16
  • 12
  • 8
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 134, showing 21-40
Review from Elizabeth R (Wife of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived to find my husband sitting at the table where the tea party was in full swing. The table was beautifully laid with part napkins, beakers and plates. The food was delicious and appropriate jam tarts, finger sandwiches and orange squash. The chef has made a gorgeous red jam heart-shaped tart.
There was a "drink me" bottle and an "eat me cake". The carers and entertainment staff were engaged with the residents. My husband was very alert and enjoyed it.
Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after, especially with all the planning that went into the event; it's nice to know that it is appreciated and enjoyed. Please let us know if there is anything we can do to make his stay as comfortable as possible.

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Review from D J (Niece of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Unfortunately, I don't get to see my aunt often, but when I do, she always looks very clean and well-presented. She always appears to be happy in her secure and very comfortable surroundings, and she thoroughly enjoys doing all the different activities with her fellow residents. I find the staff to
always be very helpful, friendly and very knowledgeable within their role.
Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your aunt in our care and hope she feels like a part of our Oak Lodge family. We hope to continue providing your aunt with the best possible care.

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Review from M B (Relative of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It gives me peace of mind to know my relative is being cared for at Oak Lodge. I know she can be difficult, but she is treated in a professional, caring and friendly manner. She enjoys bingo and loves the visits when the animals come.
Thank you.
Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home

Thank you for your kind words. It is always nice to hear words like “professional, caring and friendly manner” being used to describe our care. Please let us know if there is anything we can do to make your relatives stay as comfortable as possible.

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Review from S K (Niece of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oak Lodge is the 3rd nursing home my aunt has been in during the last 18 months. She has found her forever home. Everything from the way she is respected and cared for, the cleanliness of the home, the food and entertainment provided, as well as how we, as relatives, are welcomed and encouraged to join
is absolutely wonderful. Couldn't recommend enough.
Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home

Thank you for your lovely review. We are happy to hear your aunt feels like she has found her forever home and feels like a part of our Oak Lodge family. We hope to continue providing your loved one with the best possible care, and we look forward to seeing you again soon.

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Review from A J (Son of Resident) published on 14 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care given to my father. The staff are very helpful and friendly. The home is very clean and warm. If there were any issues, it was with parking - not enough parking spaces, especially for disabled people.
Reply from Fran Donno, Customer Service Adviser at Oak Lodge Care Home

We appreciate you taking the time to leave your review. We are very happy to hear you can feel at ease with your Father in our care. Thank you for choosing Oak Lodge for your stay.

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Review from Sheila F (Wife of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find Oak Lodge very satisfactory.
Reply from Fran Donno, Customer Service Adviser at Oak Lodge Care Home

Thank you for taking the time to leave us your review. We are pleased to hear you are happy with the care provided at Oak Lodge Care Home. If there is anything more we can do to make your loved ones stay as comfortable as possible, please do let us know. 

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Review from S C (Granddaughter of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The food is nice.
I like how there are different activities throughout the day, can even get your hair and nails done, which is a bonus and make my nan feel more human.
Staff are friendly and helpful.
Reply from Fran Donno, Customer Service Adviser at Oak Lodge Care Home

Thank you for leaving your review. We are so pleased to hear that your Nan has benefitted from our fantastic hair and beauty facilities. Our resident's health and well-being are our absolute priority, so it is lovely to hear this. We hope to continue providing your Nan with the best possible care.

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Review from Beryl K (Sister of Resident) published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found this care home extremely caring, loving and friendly. All staff are knowledgable about all residents, their family and visitors, taking time to make everyone feel welcome and at home. My sister feels very "at home" here.
Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home

Thank you for your kind words. It is always nice to hear words like “caring, loving and friendly” being used to describe our care. We hope the care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.

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Review from Karen L (Daughter of Resident) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father has been at Oak Lodge, I have been very pleased with the care that my father has received. He seems very happy at Oak Lodge. The carers are extremely nice and friendly and care for Dad well. All the staff have been very helpful, from the office to the nursing/care staff. I've been very
happy with the service/home.
Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your father in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Nicholas M (Grandson of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very lovely home.
Nice rooms.
Very clean.
Friendly staff.
Most importantly, Nan is being looked after very well.
Reply from Rebecca Kellegher, Customer Service Adviser at Oak Lodge Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Nan in our care. We hope to continue providing your loved one with the best possible care.

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Review from S H (Daughter of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very helpful and provide the care and support mum needs. I am always kept up to date about Mum's health. I am always contacted to deal with all issues.
Reply from Rebecca Kellegher, Customer Service Adviser at Oak Lodge Care Home

Thank you for your kind words. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Review from Julie R (Daughter of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is a very friendly place to be, lovely and clean. Staff spot on.
Reply from Rebecca Kellegher, Customer Service Adviser at Oak Lodge Care Home

Thank you for your kind words. We are happy to hear you think Oak Lodge is a clean and friendly place to be.

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Review from D J (Son of Resident) published on 3 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum's condition does not lend itself to expressing how she feels about Oak Lodge but she appears to have settled in as well as can be expected.
Must say that on my visits I've found the staff friendly and helpful.
Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home

Thank you for taking the time to leave your review. We hope Oak Lodge care home did everything possible to make the transition as easy as possible and it is always nice to hear words like "friendly" and "helpful" being used to describe our care. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review from A W (Daughter of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mams carpet needs to be clean and walls and skirting boards in her room.
Reply from Rebecca Kellegher, Customer Service Adviser at Oak Lodge Care Home

Thank you for taking the time to leave us your review. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.

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Review from Georgina R (Daughter of Resident) published on 8 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and helpful. Mum is very happy here.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your feedback. We are glad to hear that your Mum is happy in our care.

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Review from Maureen G (Daughter of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Oak Lodge highly enough, my mum has been in their care for three years, and she is so happy and well cared for. She is always spotlessly clean and comfortable and the food is good. All the staff are friendly, kind and helpful, and treat Mum like one of their family. We could not ask
for a better place, especially in this difficult last year. A big thank you to everyone.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your lovely review. It is so good to hear that your Mum feels like part of the Oak Lodge family. We hope to continue providing her with the best care possible. Thank you again for your recommendation.

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Review from Don H (Son of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum appears to be happy and very well cared for. Staff are always helpful and regularly keep me informed of any issues. Thanks.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your feedback. We are glad to hear that you feel well informed of any concerns we may have about your Mum and that she is happy in our care. Thank you again.

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Review from Michael S (Husband of Resident) published on 12 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After six weeks, everything very positive.
Reply from Amanda Barnes, Customer Service Adviser at Oak Lodge Care Home

We appreciate you taking the time to leave us your comments.

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Review from Carrie J (Daughter of Resident) published on 12 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here only for a few weeks, but I have been very impressed. She seems so much happier and well cared for. Staff are friendly. Her room is lovely too.
Reply from Amanda Barnes, Customer Service Adviser at Oak Lodge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from D S (Daughter of Resident) published on 12 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whole team have been really supportive to us as a family and go out of their way to meet our mum's needs. Mum is very happy here and we now get to visit face to face again.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your lovely review. We are glad to hear that you have all been so well supported by everyone and that your Mum is happy in our care. It is so nice to be able to welcome you back for visits again!

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Oak Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.782 for Oak Lodge Care Home is calculated as follows: ( (192 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 239 Ratings = 4.782
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Lodge Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Sep 2025

Spacious rooms available for dementia nursing care. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (2)

Corin

Corin Ridout

Job Title: General Manager

I am the General Manager at Oak Lodge. I have been in this role for four years but have been working in care for more than eleven.


I started out as a support worker for adults with learning disabilities. I then moved into home management and four years ago I moved from learning disabilities into the elderly care sector.


Before working in care I had various careers including Live Music Venue management in Camden town and plant mechanics.


In my spare time I like to challenge myself physically and have completed the London classic twice and I am now in training for Iron Man 2021.


I love working in a care environment as I feel privileged to be able to support our residents to continue to live safe happy lives with a good dose of fun thrown in for good measure!

Keith

Keith Eldridge

Job Title: Financial Administrator

I joined the team in 2016 - I previously spent over 20 years’ working for the Department of Work and Pensions and after taking voluntary redundancy I thought my experience would be a good fit for this role.


I enjoy supporting our residents and their loved ones and answering any questions they have, working as part of a great team who care for our residents and the endless supply of home-made cakes and biscuits!


I live locally and I am married with one son and I enjoy films, quizzing and gaming with my son.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak Lodge Care Home to verify any information. View our terms and conditions. Oak Lodge Care Home has an Enhanced Service - more info.