Search...

Oak Lodge Care Home

Freemantle Common Road, Bitterne, Southampton, Hampshire SO19 7NG
Bupa Care Homes Logo
Jobs
Oak Lodge Care Home logo
The carers and entertainment staff were engaged with the residentsElizabeth R(Wife of Resident/Service User)
Oak Lodge Care Home, Southampton
I find the staff to always be very helpful, friendly and very knowledgeableD J(Niece of Resident/Service User)
Oak Lodge Care Home, Southampton
Oak Lodge Care Home, Southampton

Oak Lodge Care Home is a stylish, purpose-built home situated in the peaceful residential area of Bitterne. Here, they welcome those living with dementia in need of nursing or palliative care.

The nurses are here to help residents live the way they want to, which is made easier by having a home that's been designed with dementia residents in mind. There are lots of social lounges, secure gardens and a tranquil...  

Care Provided by Oak Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing Dementia CareFrom £1,650From £1,815

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Oak Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Corin Ridout(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (71)
  • Single Rooms with ensuite Wet Room (71)

Oak Lodge Care Home Reviews (143)

Submit a Review
9.7

Oak Lodge Care Home has a Review Score of 9.7 (9.701) out of 10, based on 26 reviews in the last 2 years. Over all time Oak Lodge Care Home has 143 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Oak Lodge Care Home
Loading...
Showing 143 reviews matching selected criteria
Review from Julie R (Daughter of Resident) published on 1 December 2022 Submitted via Postal Card
Overall Experience

This care home is a very friendly place to be, lovely and clean. Staff spot on.

Reply from Rebecca Kellegher, Customer Service Adviser at Oak Lodge Care Home

Thank you for your kind words. We are happy to hear you think Oak Lodge is a clean and friendly place to be.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D J (Son of Resident) published on 3 November 2022 Submitted via Postal Card
Overall Experience
Mum's condition does not lend itself to expressing how she feels about Oak Lodge but she appears to have settled in as well as can be expected.

Must say that on my visits I've found the staff friendly and helpful.

Reply from David Mclean, Customer Service Adviser at Oak Lodge Care Home

Thank you for taking the time to leave your review. We hope Oak Lodge care home did everything possible to make the transition as easy as possible and it is always nice to hear words like "friendly" and "helpful" being used to describe our care. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A W (Daughter of Resident) published on 31 October 2022 Submitted via Postal Card
Overall Experience

My Mams carpet needs to be clean and walls and skirting boards in her room.

Reply from Rebecca Kellegher, Customer Service Adviser at Oak Lodge Care Home

Thank you for taking the time to leave us your review. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Georgina R (Daughter of Resident) published on 8 June 2022 Submitted via Postal Card
Overall Experience

The staff are very friendly and helpful. Mum is very happy here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your feedback. We are glad to hear that your Mum is happy in our care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Maureen G (Daughter of Resident) published on 14 May 2021 Submitted via Postal Card
Overall Experience

I cannot praise Oak Lodge highly enough, my mum has been in their care for three years, and she is so happy and well cared for. She is always spotlessly clean and comfortable and the food is good. All the staff are friendly, kind and helpful, and treat Mum like one of their family. We could not ask for a better place, especially in this difficult last year. A big thank you to everyone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your lovely review. It is so good to hear that your Mum feels like part of the Oak Lodge family. We hope to continue providing her with the best care possible. Thank you again for your recommendation.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Don H (Son of Resident) published on 14 May 2021 Submitted via Postal Card
Overall Experience

My mum appears to be happy and very well cared for. Staff are always helpful and regularly keep me informed of any issues. Thanks.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your feedback. We are glad to hear that you feel well informed of any concerns we may have about your Mum and that she is happy in our care. Thank you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael S (Husband of Resident) published on 12 May 2021 Submitted via Postal Card
Overall Experience

After six weeks, everything very positive.

Reply from Amanda Barnes, Customer Service Adviser at Oak Lodge Care Home

We appreciate you taking the time to leave us your comments.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carrie J (Daughter of Resident) published on 12 May 2021 Submitted via Postal Card
Overall Experience

My mum has been here only for a few weeks, but I have been very impressed. She seems so much happier and well cared for. Staff are friendly. Her room is lovely too.

Reply from Amanda Barnes, Customer Service Adviser at Oak Lodge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D S (Daughter of Resident) published on 12 May 2021 Submitted via Postal Card
Overall Experience

Whole team have been really supportive to us as a family and go out of their way to meet our mum's needs. Mum is very happy here and we now get to visit face to face again.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your lovely review. We are glad to hear that you have all been so well supported by everyone and that your Mum is happy in our care. It is so nice to be able to welcome you back for visits again!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Simon T (Son of Resident) published on 6 May 2021 Submitted via Website
Overall Experience

My Mother arrived at Oak Lodge a few months ago after a lengthy stay in hospital. We had all been very concerned about her well-being whilst living independently, especially with her advancing dementia and had thought that staying at Oak Lodge for a respite after hospital would be a welcome break for her. My Mother has found change very upsetting over the years but settled into Oak Lodge surprisingly quickly. We were so pleased for her when the decision was made that she should not return to her home and Oak Lodge accepted her as a permanent resident; we have not seen my Mother so contented, animated and actively participating in activities for many years. We feel that her life now is so much richer and rewarding; she is without a doubt in a happy place and that is down to the amazing care and compassion shown every day by all of the wonderful staff. We are all most grateful to them for bringing so much joy to her life where for so long there has been none.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for taking the time to leave your review. It is great to hear how well your Mum settled into life at Oak Lodge and that you can see such a positive change in her. To be able to bring joy back into her life means so much to us, thank you for choosing us to look after her!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rachel (Daughter of Resident) published on 6 May 2021 Submitted via Website
Overall Experience

My mother has been a resident for 6 months since being taken directly from hospital after a nasty fall and onset of dementia. She was most upset not to be returning to her beloved home. However, she has not been as happy as she is now for many many years. She loves it. She loves the food, the staff, the facilities, etc. Oak Lodge is a beautiful place, the staff are so much fun yet professional whilst observing the need for privacy and dignity. Their approach to cleanliness is second to none. I couldn't wish anywhere better for my mother. Her family are comforted by the care she is receiving and her constant laughter.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your review. It is so nice to hear how happy your Mother is in our care and that the whole family feel reassured knowing she is being well looked after. I will certainly pass your lovely comments on to the whole team. Thank you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Ria N (Daughter of Resident) published on 6 May 2021 Submitted via Website
Overall Experience

My mum has been a resident at Oak Lodge for quite some time now and the standard of care is excellent. Apart from being very clean and pleasant at the home, the staff are always friendly and helpful. I always know my mum is safe and well looked after by the staff. They keep me updated on any changes as well and the events coordinator regularly send me photos of my mum participating in activities.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your lovely review. It's so nice to hear from our residents' families saying how happy they are with the care provided. We hope to continue providing your Mum one with the best possible care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne C (Daughter of Resident) published on 6 May 2021 Submitted via Website
Overall Experience

Oak Lodge Care Home has cared for my mum now for the past year. She has dementia and is also an amputee and they have been amazing throughout the pandemic making sure mum has been kept safe. Not only are they like a second family to mum but they have also taken the time to help us as a family to come to terms with placing mum in their care. Nothing has been too much trouble, they are always on the end of the phone if we have any queries. We can only express how happy we are mum is under their care and for anyone considering the home for their loved one, I wouldn’t hesitate; they are great.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your kind words. We are glad to be able to help you and your family through such a big adjustment. Thank you for choosing us to look after your Mum.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kim S (Daughter of Resident) published on 5 May 2021 Submitted via Website
Overall Experience

The manager and all his staff go that extra mile when they can and are always polite and helpful. Mum needed a haircut badly and the hairdresser they usually have needed to satisfy paperwork before she could come back into the home, so one of the staff who was a qualified hairdresser cut mum's hair for us and did a wonderful job. They always keep us up to date with mum's health and you can always ring to speak to someone. They always keep the residents occupied with lots of activities.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your lovely review. It is so nice to hear about our staff going above and beyond to care for our residents. We hope to continue providing your Mum with the best possible care. Thank you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tim M (Son of Resident) published on 5 May 2021 Submitted via Website
Overall Experience

Ever since my mother has been with the home, I have always found the staff and management at the home friendly and caring and even through this time of the COVID pandemic. I have had no qualms with the way the staff and management have presented themselves during this very stressful time for them and the residents. I have always been happy with the way they have looked after my mother and when I have seen her, I can see she has been treated and looked after very well and it has been nice to know she is being treated and loved in that way. I can not say enough about all the staff. I have said it before and I will keep saying, they are all heroes!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your kind words. We are so glad to hear that you feel that your Mum is well looked after in our care. We are happy to have been able to support you through what has been a challenging time for both our residents and families. Thank you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lisa H (Daughter of Resident) published on 5 May 2021 Submitted via Website
Overall Experience

Dad was placed here after continuous falls at home due to his dementia. He has been here since November 2020. The care staff are friendly and caring, always ready and willing to help both the residents and their families. The entertainment team keep things interesting for the residents, especially in these times of uncertainty. The Manager and administration staff are always willing to help should there be any problems or questions that you may have.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your review. It is lovely to hear that you feel both Dad and the whole family are being well supported by the care staff and management. Thank you for choosing us to care for your Dad.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Steve E (Nephew of Resident) published on 1 April 2021 Submitted via Website
Overall Experience

My aunt passed away in January at the care home. During her 3 years at the home, she was well looked after in every way possible. I couldn't have asked for her to have had better care in her last few years. The staff are an absolute credit to Oak Lodge. Nothing was too much trouble for them. They helped me keep in touch with her during the tough times brought about by covid. They deserve a big pat on the back. From the reception, the carers, cleaners and entertainment team, right through to everyone that does a magnificent job in keeping the residents well looked after. She really enjoyed taking part in the various activities and it was lovely to see. The day my aunt passed away was obviously very sad, but everyone was helpful and supportive. The manager and his team have supported me through the days since my aunt passed away. Oak Lodge will always be a very special place for me and my family. Thank you to them all.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you so much for sharing your lovely experiences with Oak Lodge with us, we are so grateful to read your kind comments. We are so, very sorry for the loss of your Aunt, please accept our condolences. We are so pleased that you're happy with the services and the support Oak Lodge have to offer. Please let us know if there is anything else we can do for you and your family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M G (Resident / Service User) published on 18 February 2021 Submitted via Postal Card
Overall Experience

I have enjoyed my stay - staff and carers are top-notch.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your lovely review, we are so pleased that you enjoyed your stay with us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from W F (Daughter of Resident) published on 6 January 2021 Submitted via Postal Card
Overall Experience

I and my family feel confident in the staff. We are sure that our beloved Mum is cared for in a kind and friendly way. The confidence that has given us this horrible year is invaluable.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Oak Lodge Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your praise.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B C (Sister of Resident) published on 5 August 2020 Submitted via Postal Card
Overall Experience

My sister has been a resident at Oak Lodge for nearly nine years. She is very happy with very good food and a very nice room, which is always very clean and tidy at whatever time of day I visit.

Reply from Emily Wilson, Customer Services Adviser at Oak Lodge Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your Sister in our care. Please let us know if there is anything else we can do for you or your family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 September 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 06 July 2026

Spacious rooms available for dementia nursing care. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

News (3) & Events (0)

News
  • 08 Jul 2025

    79-year-old resident at Oak Lodge Bupa Care Home Rosemary Parrott has published her fourth book of poems and paintings this June. The book, entitled Ships Passing, was near completion in...

  • 21 Jan 2025

    Oak Lodge Bupa Care Home is calling on the Southampton community to send resident, Frances Gatland, birthday cards to celebrate her 103rd birthday on Saturday 15th February. Oak Lodge is...

  • 21 Jan 2025

    Oak Lodge Bupa Care Home is calling on the Southampton community to send resident, Frances Gatland, birthday cards to celebrate her 103rd birthday on Saturday 15th February. Oak Lodge is...

Upcoming Events

There are no upcoming events for Oak Lodge Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Oak Lodge Care Home.

Meet the Team (2)

Corin Ridout
Corin RidoutJob Title:Home ManagerJoined: 2016

I am the home manager at Oak Lodge. I have worked for Bupa for 9 years and at Oak Lodge for 6 years.

I came to the care sector in 2010 after deciding on a career change. I had spent the previous 9 years managing a live music venue in Camden Town, London, before volunteering and travelling through South America for a year with my now wife. I started in the care sector as a support worker, supporting young adults with disabilities to maintain independence and engage in society. I worked hard and advanced my career, becoming a service manager in the sector before moving into care homes in 2016, with my first role at Bupa as a general manager of a multi-site complex in Essex. In 2019, I made the move back down to the beautiful New Forest, where I grew up and took the role of home manager at Oak Lodge care home, where I have happily remained since.

At Bupa, I am supported by the wider business and colleagues to be able to ensure the best outcomes for the residents who trust us with their care and wellbeing needs. The team here are a wonderful, kind and caring bunch, and I feel privileged to work alongside them.

I am married and have 2 young daughters, and I live in the beautiful New Forest. Outside of my role at Bupa, I am an advanced Wim Hof Method Instructor and run workshops for people to come and safely learn the method and the science behind the benefits. I am passionate about supporting people with their Mental Health challenges, and I am a trained Mental Health First Aider.

Keith Eldridge
Keith EldridgeJob Title:Financial AdministratorJoined: 2016

I joined the team at Oak Lodge in 2016. I previously spent over 23 years working for the Department of Work and Pensions as an admin officer. After taking voluntary redundancy, I thought my experience would be a good fit for this role.

I enjoy supporting our residents and their loved ones and answering any questions they have, working as part of a great team that cares for our residents and the endless supply of home-made cakes and biscuits!

I live locally and I am married with one son. I enjoy films, comedies, quizzing and gaming with my son.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak Lodge Care Home to verify any information. View our terms and conditions. Oak Lodge Care Home has an Enhanced Service -more info.