Oak Lodge Care Home

Freemantle Common Road, Bitterne, Southampton SO19 7NG
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9.8 134 Reviews
  • Oak Lodge Care Home, Southampton
Oak Lodge Care Home is a stylish, purpose-built home situated in the peaceful residential area of Bitterne. Here, they welcome those living with dementia in need of nursing or palliative care.

The nurses are here to help residents live the way they want to, which is made easier by having a home that's been designed with dementia residents in mind. There are lots of social lounges, secure gardens and a tranquil sensory area outside.

The home discusses with each resident their food preferences, in order to ensure everyone’s dietary tastes are catered for.

The team regularly organises outings and trips to ensure the care home has strong links within the community. Themed events are planned every month which residents are encouraged to invite family and friends along to.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Oak Lodge Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Corin Ridout (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (71)
  • Single Rooms with Ensuite Wet Room (71)

Oak Lodge Care Home Reviews (134)

9.8

Oak Lodge Care Home has a Review Score of 9.8 (9.782) out of 10, based on 20 reviews in the last 2 years.
Over all time Oak Lodge Care Home has 134 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Oak Lodge Care Home
  • 52
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Total of 134, showing 41-60
Review from Simon T (Son of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother arrived at Oak Lodge a few months ago after a lengthy stay in hospital. We had all been very concerned about her well-being whilst living independently, especially with her advancing dementia and had thought that staying at Oak Lodge for a respite after hospital would be a welcome break for
her. My Mother has found change very upsetting over the years but settled into Oak Lodge surprisingly quickly. We were so pleased for her when the decision was made that she should not return to her home and Oak Lodge accepted her as a permanent resident; we have not seen my Mother so contented, animated and actively participating in activities for many years. We feel that her life now is so much richer and rewarding; she is without a doubt in a happy place and that is down to the amazing care and compassion shown every day by all of the wonderful staff. We are all most grateful to them for bringing so much joy to her life where for so long there has been none.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for taking the time to leave your review. It is great to hear how well your Mum settled into life at Oak Lodge and that you can see such a positive change in her. To be able to bring joy back into her life means so much to us, thank you for choosing us to look after her!

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Review from Rachel (Daughter of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 6 months since being taken directly from hospital after a nasty fall and onset of dementia. She was most upset not to be returning to her beloved home. However, she has not been as happy as she is now for many many years. She loves it. She loves the food, the staff,
the facilities, etc. Oak Lodge is a beautiful place, the staff are so much fun yet professional whilst observing the need for privacy and dignity. Their approach to cleanliness is second to none. I couldn't wish anywhere better for my mother. Her family are comforted by the care she is receiving and her constant laughter.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your review. It is so nice to hear how happy your Mother is in our care and that the whole family feel reassured knowing she is being well looked after. I will certainly pass your lovely comments on to the whole team. Thank you again.

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Review from Ria N (Daughter of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Oak Lodge for quite some time now and the standard of care is excellent. Apart from being very clean and pleasant at the home, the staff are always friendly and helpful. I always know my mum is safe and well looked after by the staff. They keep me updated on any changes
as well and the events coordinator regularly send me photos of my mum participating in activities.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your lovely review. It's so nice to hear from our residents' families saying how happy they are with the care provided. We hope to continue providing your Mum one with the best possible care.

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Review from Anne C (Daughter of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oak Lodge Care Home has cared for my mum now for the past year. She has dementia and is also an amputee and they have been amazing throughout the pandemic making sure mum has been kept safe. Not only are they like a second family to mum but they have also taken the time to help us as a family to come
to terms with placing mum in their care. Nothing has been too much trouble, they are always on the end of the phone if we have any queries. We can only express how happy we are mum is under their care and for anyone considering the home for their loved one, I wouldn’t hesitate; they are great.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your kind words. We are glad to be able to help you and your family through such a big adjustment. Thank you for choosing us to look after your Mum.

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Review from Kim S (Daughter of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and all his staff go that extra mile when they can and are always polite and helpful. Mum needed a haircut badly and the hairdresser they usually have needed to satisfy paperwork before she could come back into the home, so one of the staff who was a qualified hairdresser cut mum's hair
for us and did a wonderful job. They always keep us up to date with mum's health and you can always ring to speak to someone. They always keep the residents occupied with lots of activities.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your lovely review. It is so nice to hear about our staff going above and beyond to care for our residents. We hope to continue providing your Mum with the best possible care. Thank you again.

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Review from Tim M (Son of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ever since my mother has been with the home, I have always found the staff and management at the home friendly and caring and even through this time of the COVID pandemic. I have had no qualms with the way the staff and management have presented themselves during this very stressful time for them and
the residents. I have always been happy with the way they have looked after my mother and when I have seen her, I can see she has been treated and looked after very well and it has been nice to know she is being treated and loved in that way. I can not say enough about all the staff. I have said it before and I will keep saying, they are all heroes!
Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your kind words. We are so glad to hear that you feel that your Mum is well looked after in our care. We are happy to have been able to support you through what has been a challenging time for both our residents and families. Thank you again.

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Review from Lisa H (Daughter of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad was placed here after continuous falls at home due to his dementia. He has been here since November 2020. The care staff are friendly and caring, always ready and willing to help both the residents and their families. The entertainment team keep things interesting for the residents, especially in
these times of uncertainty. The Manager and administration staff are always willing to help should there be any problems or questions that you may have.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your review. It is lovely to hear that you feel both Dad and the whole family are being well supported by the care staff and management. Thank you for choosing us to care for your Dad.

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Review from Steve E (Nephew of Resident) published on 1 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt passed away in January at the care home. During her 3 years at the home, she was well looked after in every way possible. I couldn't have asked for her to have had better care in her last few years. The staff are an absolute credit to Oak Lodge. Nothing was too much trouble for them. They helped
me keep in touch with her during the tough times brought about by covid. They deserve a big pat on the back. From the reception, the carers, cleaners and entertainment team, right through to everyone that does a magnificent job in keeping the residents well looked after. She really enjoyed taking part in the various activities and it was lovely to see. The day my aunt passed away was obviously very sad, but everyone was helpful and supportive. The manager and his team have supported me through the days since my aunt passed away. Oak Lodge will always be a very special place for me and my family. Thank you to them all.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you so much for sharing your lovely experiences with Oak Lodge with us, we are so grateful to read your kind comments. We are so, very sorry for the loss of your Aunt, please accept our condolences. We are so pleased that you're happy with the services and the support Oak Lodge have to offer. Please let us know if there is anything else we can do for you and your family.

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Review from M G (Resident) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have enjoyed my stay - staff and carers are top-notch.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Oak Lodge Care Home

Thank you for your lovely review, we are so pleased that you enjoyed your stay with us.

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Review from W F (Daughter of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I and my family feel confident in the staff. We are sure that our beloved Mum is cared for in a kind and friendly way. The confidence that has given us this horrible year is invaluable.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Oak Lodge Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your praise.

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Review from B C (Sister of Resident) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident at Oak Lodge for nearly nine years. She is very happy with very good food and a very nice room, which is always very clean and tidy at whatever time of day I visit.
Reply from Emily Wilson, Customer Services Adviser at Oak Lodge Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your Sister in our care. Please let us know if there is anything else we can do for you or your family.

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Review from M H (Stepdaughter of Resident) published on 18 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are very helpful and caring. I am very pleased my father is being looked after with such kindness. Thank you.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for the feedback. We are very happy to hear you can feel at ease with your father in our care.

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Review from Denis M (Son of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Because of coronavirus, I haven't seen Mum since 04/03/2020. I know that the carers are working tirelessly to look after all the residents. My suggestion is that, instead of serving the dinners on a normal diner plate, which to someone with dementia looks like a mountain to climb and invariably they
won't touch any of it, serve it on side plate with smaller portions. Cut down on the food wastage. Don't cook gammon that they can't chew!
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Our residents' health and well being is an absolute priority. We will discuss your feedback with the home manager to help us continually improve our service. Thank you for your feedback.

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Review from D M (Son of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In general, the care home is good. However, I feel there is room for improvement in the following areas - Staff levels - these always seem to be insufficient.
Logbook - Handwriting not legible, information and records inconsistent and often missing, (method outdated).
Recommend an electronic computer-based
system be implemented for residents' logbook/care records.
Residents clothing items not returned/lost when cleaned, sometimes other residents' clothing items returned to the wrong room.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.

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Review from Michael B (Son-in-law of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found that all the staff treat the resident with dignity and kindness and nothing is too much for them. They also treated me well when I was able to visit my mother-in-law.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from Carol H (Daughter of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is bedridden and is looked after very well by the care assistants. During the Covid lockdown, the care home has not allowed relatives to visit but has provided tablets for Facetime to keep in touch. They have isolated so well that no virus has broken out in the home.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.

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Review from Elizabeth C (Wife of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As the family cannot visit my husband at the moment, it is difficult to say what the home is doing at the moment. We can now talk to my husband on a mobile and I do phone every day to find out how he is. He seems happy but misses visits. It must be very difficult for the staff at the moment and to keep
the home bug free.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not to be able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.

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Review from Patricia B (Wife of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has received excellent care. Although he has dementia, they chat to him (better than I can!) and I feel glad that somebody cares about him now I am no longer able to. They have all been very friendly when I am able to visit.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

We are very happy to hear you can feel at ease with your husband in our care. Thank you for the kind words.

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Review from Julie G (Daughter of Resident) published on 11 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oak Lodge offers high standards of care with a professional staff and their attitude towards residents is caring and respectful.
My Mother was discharged from hospital in October 2019 to Oak Lodge following a series of strokes and suffering with dementia.
Due to the current pandemic, we are not able
to visit but receive regular updates from Oak Lodge.
I am very glad to report that there have been no issues with their supply of PPE and at the time of writing the home is virus-free.
Prior to the current situation, we were allowed to visit at any time and always made welcome by all members of staff.
My levels of stress and worry about my Mother have significantly reduced compared to when we were caring for her in her own home with help from carers (who were excellent) four times a day.
We would recommend Oak Lodge who although BUPA can accept local authority funded patients.
We know Mum is in a safe place and it is very reassuring for us. A big thank you to all at Oak Lodge.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

It is very difficult to trust someone else with a loves ones care, so we are very happy to hear that you feel like your mother is in safe hands.

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Review from Kelly K (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father had to go into this care home from being in hospital for respite care. It has been a difficult time due to the COVID-19 lockdown situation. We have been unable to see him. What I have been told over the phone has been very informative and he has been cared for well. I cannot say anything more
than this as I have not seen anything physically.
Only issue is being able to speak to him on the telephone. Myself and my mum have had various degrees of difficulty getting through. I understand that the staff will be busy but it’s not easy in the situation we are all in, especially for my mum as she is separated from her husband, is not used to video calling and gets frustrated quickly when she can’t get through via conventional methods for her.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your feedback. We will certainly discuss your feedback with the home’s manager to help us continually improve our service.

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Oak Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.782 for Oak Lodge Care Home is calculated as follows: ( (192 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 239 Ratings = 4.782
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Lodge Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Sep 2025

Spacious rooms available for dementia nursing care. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (2)

Corin

Corin Ridout

Job Title: General Manager

I am the General Manager at Oak Lodge. I have been in this role for four years but have been working in care for more than eleven.


I started out as a support worker for adults with learning disabilities. I then moved into home management and four years ago I moved from learning disabilities into the elderly care sector.


Before working in care I had various careers including Live Music Venue management in Camden town and plant mechanics.


In my spare time I like to challenge myself physically and have completed the London classic twice and I am now in training for Iron Man 2021.


I love working in a care environment as I feel privileged to be able to support our residents to continue to live safe happy lives with a good dose of fun thrown in for good measure!

Keith

Keith Eldridge

Job Title: Financial Administrator

I joined the team in 2016 - I previously spent over 20 years’ working for the Department of Work and Pensions and after taking voluntary redundancy I thought my experience would be a good fit for this role.


I enjoy supporting our residents and their loved ones and answering any questions they have, working as part of a great team who care for our residents and the endless supply of home-made cakes and biscuits!


I live locally and I am married with one son and I enjoy films, quizzing and gaming with my son.

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