Oak Lodge Care Home

Freemantle Common Road, Bitterne, Southampton SO19 7NG
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9.8 134 Reviews
  • Oak Lodge Care Home, Southampton
Oak Lodge Care Home is a stylish, purpose-built home situated in the peaceful residential area of Bitterne. Here, they welcome those living with dementia in need of nursing or palliative care.

The nurses are here to help residents live the way they want to, which is made easier by having a home that's been designed with dementia residents in mind. There are lots of social lounges, secure gardens and a tranquil sensory area outside.

The home discusses with each resident their food preferences, in order to ensure everyone’s dietary tastes are catered for.

The team regularly organises outings and trips to ensure the care home has strong links within the community. Themed events are planned every month which residents are encouraged to invite family and friends along to.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Oak Lodge Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Corin Ridout (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (71)
  • Single Rooms with Ensuite Wet Room (71)

Oak Lodge Care Home Reviews (134)

9.8

Oak Lodge Care Home has a Review Score of 9.8 (9.782) out of 10, based on 20 reviews in the last 2 years.
Over all time Oak Lodge Care Home has 134 reviews.

Overall Experience
  • 83
  • 47
  • 4
  • 0
  • 0
Date Published
  • 134
  • 14
  • 17
  • 20
  • 114
Reviewer Connection to Oak Lodge Care Home
  • 52
  • 22
  • 16
  • 12
  • 8
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 134, showing 81-100
Review from H C (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum has been in the home now for four months. Living out of the country, I am finding it hard to keep in contact with the home. However, when contacted, they were good in providing me with additional contact help.
Visiting this time the staff have been great.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Edward S (Husband of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has resided at Oak Lodge for almost 3 years, she has had excellent care and attention. I cannot fault any part of her stay. The staff and caring nurses and care workers are 100% with a good, friendly and homely atmosphere, hard working with a good, friendly smile and to put residents at ease,
thank you.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from C W (Friend of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My lifetime friend has been a resident for about 1 year and we have visited her on a regular basis on different weekdays and have always been impressed by all aspects of the care provided at the home.


In particular, the attitude and dedication of the staff that we have come into contact with is exemplary

and we have complimented individuals accordingly at every opportunity. Other residents we have met appear to be happy and well cared for.
Reply from Greta Narbutaityte, Customer Adviser at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will pass on your comments to the home’s manager. The Bupa Customer Care Team.

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Review from Maureen P (Daughter of Resident) published on 29 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff go that extra mile with kindness and help.


Family are treated with respect and always use our first names, which I like.

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Review from Anna P (Sister of Resident) published on 29 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been very happy at Oak Lodge for around five years. He is looked after with kindness and enjoys the entertainment provided by singers and dancers.


I cannot comment on food and drink as my brother has to be fed via a tube. However, the residents look happy at the lunch table.

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Review from Jennifer W (Sister of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oak Lodge is a lovely warm caring home. My family and I always feel welcome. I feel my brother couldn't be cared for better anywhere else.
Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear that you feel like your brother is being well cared for and appreciate your comments regarding the home being lovely and warm. We will share your comments with the home manager. The Bupa Customer Care Team

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Review from Terry-Leigh F (Daughter of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very helpful and caring towards residents and family. Nothing is too much trouble. A real homely feeling, food very good, very clean and excellent service.
Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the home being clean and providing excellent care. We will share your comments with the home manager. The Bupa Customer Care Team.

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Review from H E (Niece of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Residents are well looked after. The staff look after them well.
The home is always clean and warm.
Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments about the staff caring for the residents well. We will share your comments with the home manager. The Bupa Customer Care Team

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Review from Richard C (Son-in-law of Resident) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother in law has only been here 2 days but so far a good experience for us all.
Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear about your positive experience with the home. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from T D (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very caring and respond well to Dad's needs. He is happy here and has formed great relationships with the staff.
Responses to buzzers is an area which I feel has room for improvement as Dad has waited for a long time on occasions for someone to come into his room when he has rung his buzzer
or buzzers are not always within his reach.
Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear that overall you have had a positive experience with the home and appreciate your comments regarding the buzzer situation. We will discuss your comments with the home's manager. The Bupa Customer Care Team

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Review from William H (Husband of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The standard of care is very satisfactory.
Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear that you are satisfied with the quality of care provided. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Janet B (Wife of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. The only problem I have is not leaving the alarm with my husband. Also leaving the alarm ringing for a long time. Otherwise, the staff and manager are really lovely and so glad he is here.
Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear that your overall experience with the home has been positive and appreciate your comments regarding the alarm situation. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from D F (Daughter of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Oak Lodge for approximately 2 months now.
She is on Peartree floor. The care and dignity side of the package is excellent. All carers are attentive and nothing is too much trouble - very friendly.
The food is prepared by a chef and is very good. I visit my mum every day and she is
always comfy and clean. There is a doctor on site every Monday and Thursday for any queries or concerns. Everyone is very flexible and accommodating to individual needs. Very happy and feel I can voice my concerns freely.
Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are happy to hear that you and your mum have had a positive experience with the home and appreciate your comments regarding the care and dignity your mother is shown. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from C R (Son of Resident) published on 7 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived at Oak Lodge for a little over a year now and I have always been happy with the care and support provided for her.
Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear that you and your mum have had a positive experience with the home and appreciate your comments regarding the care your mum has received. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Clare A (Daughter of Resident) published on 7 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since Dad has been moved down to Freemantle he seems so much better and more settled in this considerably quieter environment. He seems so much less confused and more content. He always has lovely things to say about the care he receives from the majority of the staff, which is a real comfort to us
as his family.
The garden looks beautiful by the way!
Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear that you and your father have had a positive experience with the home and we appreciate your comments regarding your fathers stay and the gardens. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from M S (Resident) published on 16 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a retired registered nurse and have worked in several nursing and residential homes. The welcome and attitude of the hard-working staff is obvious. The staff were very friendly and the good care was outstanding.
Security was excellent.
Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the friendliness of the staff and security you felt while in the home. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from M A (Son of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nursing care and staff very good.
We (my wife and I) are very satisfied with the level of care provided by all at Oak Lodge.
Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased that you have had a positive experience and appreciate your comments about the level of care that your parent has received. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from S B (Wife of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On arrival, all seemed friendly, nice clean, room small. As there was no riser recliner chair, he had to spend most days in bed.
On 1 occasion when I was there, we waited over 20 minutes for someone to hoist him onto the toilet after me asking 3 times.
He said when you ring the bell, it takes ages
for someone to come, 30 minutes wait on another occasion.
Reply from Gabriella Mills, Customer Adviser at Oak Lodge Care Home

Thank you for your review of our care home. Your comments are extremely important to us and our residents' health and wellbeing are our absolute priority. We will discuss your feedback with the care home's manager, to help them continually improve their service. The Bupa Customer Care Team.

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Review from Margaret G (Wife of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with all his care.
Reply from Gabriella Mills, Customer Adviser at Oak Lodge Care Home

Thank you for review of Oak Lodge Care Home, we are pleased to hear that you are satisfied with the care here. We will share your comments with the care home's manager. The Bupa Customer Care Team.

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Review from Beryl L (Sister of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oak Lodge has been my sister's home for the last 5 years. She has no complaints about anything. The carers are wonderful. Nothing is too much trouble for them. The food is excellent, and she is always kept very clean and tidy.
Reply from Gabriella Mills, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge care home, we are pleased to hear that your sister is content and you are happy with the care provided. We appreciate your comments and will share them with the care home's manager. The Bupa Customer Care Team.

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Oak Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.782 for Oak Lodge Care Home is calculated as follows: ( (192 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 239 Ratings = 4.782
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Lodge Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Sep 2025

Spacious rooms available for dementia nursing care. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (2)

Corin

Corin Ridout

Job Title: General Manager

I am the General Manager at Oak Lodge. I have been in this role for four years but have been working in care for more than eleven.


I started out as a support worker for adults with learning disabilities. I then moved into home management and four years ago I moved from learning disabilities into the elderly care sector.


Before working in care I had various careers including Live Music Venue management in Camden town and plant mechanics.


In my spare time I like to challenge myself physically and have completed the London classic twice and I am now in training for Iron Man 2021.


I love working in a care environment as I feel privileged to be able to support our residents to continue to live safe happy lives with a good dose of fun thrown in for good measure!

Keith

Keith Eldridge

Job Title: Financial Administrator

I joined the team in 2016 - I previously spent over 20 years’ working for the Department of Work and Pensions and after taking voluntary redundancy I thought my experience would be a good fit for this role.


I enjoy supporting our residents and their loved ones and answering any questions they have, working as part of a great team who care for our residents and the endless supply of home-made cakes and biscuits!


I live locally and I am married with one son and I enjoy films, quizzing and gaming with my son.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak Lodge Care Home to verify any information. View our terms and conditions. Oak Lodge Care Home has an Enhanced Service - more info.