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Oak Lodge Care Home

Freemantle Common Road, Bitterne, Southampton, Hampshire SO19 7NG
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The carers and entertainment staff were engaged with the residentsElizabeth R(Wife of Resident/Service User)
Oak Lodge Care Home, Southampton
I find the staff to always be very helpful, friendly and very knowledgeableD J(Niece of Resident/Service User)
Oak Lodge Care Home, Southampton
Oak Lodge Care Home, Southampton

Oak Lodge Care Home is a stylish, purpose-built home situated in the peaceful residential area of Bitterne. Here, they welcome those living with dementia in need of nursing or palliative care.

The nurses are here to help residents live the way they want to, which is made easier by having a home that's been designed with dementia residents in mind. There are lots of social lounges, secure gardens and a tranquil...  

Care Provided by Oak Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing Dementia CareFrom £1,650From £1,815

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Oak Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Corin Ridout(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (71)
  • Single Rooms with ensuite Wet Room (71)

Oak Lodge Care Home Reviews (143)

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9.7

Oak Lodge Care Home has a Review Score of 9.7 (9.701) out of 10, based on 26 reviews in the last 2 years. Over all time Oak Lodge Care Home has 143 reviews.

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Showing 143 reviews matching selected criteria
Review from Janet B (Wife of Resident) published on 23 October 2018 Submitted via Postal Card
Overall Experience

Very good. The only problem I have is not leaving the alarm with my husband. Also leaving the alarm ringing for a long time. Otherwise, the staff and manager are really lovely and so glad he is here.

Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear that your overall experience with the home has been positive and appreciate your comments regarding the alarm situation. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from D F (Daughter of Resident) published on 11 September 2018 Submitted via Postal Card
Overall Experience
Mum has been at Oak Lodge for approximately 2 months now.
She is on Peartree floor. The care and dignity side of the package is excellent. All carers are attentive and nothing is too much trouble - very friendly.

The food is prepared by a chef and is very good. I visit my mum every day and she is always comfy and clean. There is a doctor on site every Monday and Thursday for any queries or concerns. Everyone is very flexible and accommodating to individual needs. Very happy and feel I can voice my concerns freely.

Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are happy to hear that you and your mum have had a positive experience with the home and appreciate your comments regarding the care and dignity your mother is shown. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from C R (Son of Resident) published on 7 September 2018 Submitted via Postal Card
Overall Experience

My mother has lived at Oak Lodge for a little over a year now and I have always been happy with the care and support provided for her.

Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear that you and your mum have had a positive experience with the home and appreciate your comments regarding the care your mum has received. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Clare A (Daughter of Resident) published on 7 September 2018 Submitted via Postal Card
Overall Experience
Since Dad has been moved down to Freemantle he seems so much better and more settled in this considerably quieter environment. He seems so much less confused and more content. He always has lovely things to say about the care he receives from the majority of the staff, which is a real comfort to us as his family.

The garden looks beautiful by the way!

Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear that you and your father have had a positive experience with the home and we appreciate your comments regarding your fathers stay and the gardens. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from M S (Resident / Service User) published on 16 August 2018 Submitted via Postal Card
Overall Experience
I am a retired registered nurse and have worked in several nursing and residential homes. The welcome and attitude of the hard-working staff is obvious. The staff were very friendly and the good care was outstanding.

Security was excellent.

Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the friendliness of the staff and security you felt while in the home. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from M A (Son of Resident) published on 14 August 2018 Submitted via Postal Card
Overall Experience
Nursing care and staff very good.

We (my wife and I) are very satisfied with the level of care provided by all at Oak Lodge.

Reply from Josephine Gaupholm, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge Care Home. We are pleased that you have had a positive experience and appreciate your comments about the level of care that your parent has received. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from S B (Wife of Resident) published on 28 June 2018 Submitted via Postal Card
Overall Experience
On arrival, all seemed friendly, nice clean, room small. As there was no riser recliner chair, he had to spend most days in bed.
On 1 occasion when I was there, we waited over 20 minutes for someone to hoist him onto the toilet after me asking 3 times.

He said when you ring the bell, it takes ages for someone to come, 30 minutes wait on another occasion.

Reply from Gabriella Mills, Customer Adviser at Oak Lodge Care Home

Thank you for your review of our care home. Your comments are extremely important to us and our residents' health and wellbeing are our absolute priority. We will discuss your feedback with the care home's manager, to help them continually improve their service. The Bupa Customer Care Team.

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Review from Margaret G (Wife of Resident) published on 21 June 2018 Submitted via Postal Card
Overall Experience

Very pleased with all his care.

Reply from Gabriella Mills, Customer Adviser at Oak Lodge Care Home

Thank you for review of Oak Lodge Care Home, we are pleased to hear that you are satisfied with the care here. We will share your comments with the care home's manager. The Bupa Customer Care Team.

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Review from Beryl L (Sister of Resident) published on 19 June 2018 Submitted via Postal Card
Overall Experience

Oak Lodge has been my sister's home for the last 5 years. She has no complaints about anything. The carers are wonderful. Nothing is too much trouble for them. The food is excellent, and she is always kept very clean and tidy.

Reply from Gabriella Mills, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge care home, we are pleased to hear that your sister is content and you are happy with the care provided. We appreciate your comments and will share them with the care home's manager. The Bupa Customer Care Team.

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Review from Pamela B (Wife of Resident) published on 19 June 2018 Submitted via Postal Card
Overall Experience

Really lovely place to place your loved ones. Most caring staff.

Reply from Gabriella Mills, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge care home, we are pleased to hear that you have had a positive experience of our care home. We appreciate your comments of our staff also and will share these with the care home's manager. The Bupa Customer Care Team.

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Review from Jane C (Daughter of Resident) published on 23 April 2018 Submitted via Postal Card
Overall Experience

It has been a good experience when it's been a very sad affair to have to place my mother in a care home. All the staff are very good and if I had any worries or problems, I know I would talk to any of them. My mother has been here for 3 years now and she's being well looked after with lots of care and lots of dignity. Thank you Oak Lodge.

Reply from Stephen Rondel, Customer Adviser at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We understand how difficult it can be to arrange care for a loved one but we are happy to hear that your mother has settled in well and is receiving the care and respect she deserves.

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Review from Richard M (Friend of Resident) published on 18 April 2018 Submitted via Postal Card
Overall Experience

Lovely staff lots going on always warm.

Reply from Natalie Krisman, Customer Service Adviser at Oak Lodge Care Home

Thank you for your review. We are so proud of our staff and the efforts that they go to for our residents and their families.

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Review from D C (Daughter of Resident) published on 12 April 2018 Submitted via Postal Card
Overall Experience

My dad and I moved my mum into Oak Lodge in January 2018 and it has proved to be the best decision we could have made, she is very happy living here and all the staff are so kind and caring, attending to her many needs.

Reply from Natalie Krisman, Customer Services Administrator at Oak Lodge Care Home

Thank you for sharing this, I am happy to hear that your mum is happy at Oak Lodge.

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Review from Brenda B (Wife of Resident) published on 10 April 2018 Submitted via Postal Card
Overall Experience

After several very traumatic (for me) weeks. It was a relief to know that my husband would be cared for in such a nice care home. Staff at the previous facility were excellent. A great support to me, it was not a place for him to stay permanently. My husband has only been here for a few days, I know he is very good kind hands and I may be able to stop worrying.

Reply from Jayne Duck, Customer Services Administrator at Oak Lodge Care Home

Thank you for your review. I'm sure that your husband will settle in well and make new friends not only with other residents but staff as well. I'm sure that you will have peace of mind knowing that he is safe and well cared for in our care and any concerns that you may have, just say and I'm sure they will be dealt with for you putting your mind at rest.

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Review from Joyce H (Wife of Resident) published on 10 April 2018 Submitted via Postal Card
Overall Experience

Very good overall experience.

Reply from Jayne Duck, Customer Services Administrator at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

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Review from Shani W (Daughter of Resident) published on 14 March 2018 Submitted via Postal Card
Overall Experience

My father (Freemantle Floor) has been so looked after since arriving in this home. He seems very settled, contented and happy with all the carers he has. He is always clean and has gained weight which is a good thing. My father is vegetarian and I have been assured that the choice of food for him is improving.

Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review. I'm so pleased to hear that your father is settled and happy, this must give you peace of mind knowing that he is safe and well cared for.

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Review from V A (Daughter of Resident) published on 31 January 2018 Submitted via Postal Card
Overall Experience

My mum is happy and well cared for at Oak Lodge. All carers are fantastic and work incredibly hard to ensure all residents are enjoying their lives at Oak Lodge. Oak Lodge has a family feel and all visitors feel very welcome.

Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review. It is so nice to hear that your mum is happy and well cared for. It is the little things like a smile or a little chat that makes all the difference and makes it more like a family.

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Review from E F (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card
Overall Experience

My mother was always treated with loving kindness. Her requirements were few especially in the last few years, but she needed to be turned every two hours because she was bedridden. In the early days, I had to step in because she was moved using a hoist which she found distressing. When she was able to use the step lift by covering the metal work with a towel to protect her knees.

Overall I was very impressed with the home, the facilities, the staff, the layout in the lounge and the ability to choose something different at mealtimes if the menu was not fancied for instance ask for an omelette.

Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. it is lovely to hear that you were impressed with our home and I hope that when you look back on the time that your mother spent with us it gives you comfort knowing that she was well cared for.

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Review from Rosemary J (Cousin of Resident) published on 30 November 2017 Submitted via Postal Card
Overall Experience

Very satisfied with the care provided for my cousin.

Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review. It is lovely to hear how well cared for your cousin is, in our care.

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Review from S J (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card
Overall Experience

Very happy with the care and attention given to my mother and the support to family as needed.

Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 September 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 06 July 2026

Spacious rooms available for dementia nursing care. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

News (3) & Events (0)

News
  • 08 Jul 2025

    79-year-old resident at Oak Lodge Bupa Care Home Rosemary Parrott has published her fourth book of poems and paintings this June. The book, entitled Ships Passing, was near completion in...

  • 21 Jan 2025

    Oak Lodge Bupa Care Home is calling on the Southampton community to send resident, Frances Gatland, birthday cards to celebrate her 103rd birthday on Saturday 15th February. Oak Lodge is...

  • 21 Jan 2025

    Oak Lodge Bupa Care Home is calling on the Southampton community to send resident, Frances Gatland, birthday cards to celebrate her 103rd birthday on Saturday 15th February. Oak Lodge is...

Upcoming Events

There are no upcoming events for Oak Lodge Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Oak Lodge Care Home.

Meet the Team (2)

Corin Ridout
Corin RidoutJob Title:Home ManagerJoined: 2016

I am the home manager at Oak Lodge. I have worked for Bupa for 9 years and at Oak Lodge for 6 years.

I came to the care sector in 2010 after deciding on a career change. I had spent the previous 9 years managing a live music venue in Camden Town, London, before volunteering and travelling through South America for a year with my now wife. I started in the care sector as a support worker, supporting young adults with disabilities to maintain independence and engage in society. I worked hard and advanced my career, becoming a service manager in the sector before moving into care homes in 2016, with my first role at Bupa as a general manager of a multi-site complex in Essex. In 2019, I made the move back down to the beautiful New Forest, where I grew up and took the role of home manager at Oak Lodge care home, where I have happily remained since.

At Bupa, I am supported by the wider business and colleagues to be able to ensure the best outcomes for the residents who trust us with their care and wellbeing needs. The team here are a wonderful, kind and caring bunch, and I feel privileged to work alongside them.

I am married and have 2 young daughters, and I live in the beautiful New Forest. Outside of my role at Bupa, I am an advanced Wim Hof Method Instructor and run workshops for people to come and safely learn the method and the science behind the benefits. I am passionate about supporting people with their Mental Health challenges, and I am a trained Mental Health First Aider.

Keith Eldridge
Keith EldridgeJob Title:Financial AdministratorJoined: 2016

I joined the team at Oak Lodge in 2016. I previously spent over 23 years working for the Department of Work and Pensions as an admin officer. After taking voluntary redundancy, I thought my experience would be a good fit for this role.

I enjoy supporting our residents and their loved ones and answering any questions they have, working as part of a great team that cares for our residents and the endless supply of home-made cakes and biscuits!

I live locally and I am married with one son. I enjoy films, comedies, quizzing and gaming with my son.

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