Oak Lodge Care Home

Freemantle Common Road, Bitterne, Southampton SO19 7NG
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9.8 134 Reviews
  • Oak Lodge Care Home, Southampton
Oak Lodge Care Home is a stylish, purpose-built home situated in the peaceful residential area of Bitterne. Here, they welcome those living with dementia in need of nursing or palliative care.

The nurses are here to help residents live the way they want to, which is made easier by having a home that's been designed with dementia residents in mind. There are lots of social lounges, secure gardens and a tranquil sensory area outside.

The home discusses with each resident their food preferences, in order to ensure everyone’s dietary tastes are catered for.

The team regularly organises outings and trips to ensure the care home has strong links within the community. Themed events are planned every month which residents are encouraged to invite family and friends along to.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Oak Lodge Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Corin Ridout (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (71)
  • Single Rooms with Ensuite Wet Room (71)

Oak Lodge Care Home Reviews (134)

9.8

Oak Lodge Care Home has a Review Score of 9.8 (9.782) out of 10, based on 20 reviews in the last 2 years.
Over all time Oak Lodge Care Home has 134 reviews.

Overall Experience
  • 83
  • 47
  • 4
  • 0
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Date Published
  • 134
  • 14
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  • 20
  • 114
Reviewer Connection to Oak Lodge Care Home
  • 52
  • 22
  • 16
  • 12
  • 8
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 134, showing 101-120
Review from Pamela B (Wife of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really lovely place to place your loved ones. Most caring staff.
Reply from Gabriella Mills, Customer Adviser at Oak Lodge Care Home

Thank you for your review of Oak Lodge care home, we are pleased to hear that you have had a positive experience of our care home. We appreciate your comments of our staff also and will share these with the care home's manager. The Bupa Customer Care Team.

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Review from Jane C (Daughter of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been a good experience when it's been a very sad affair to have to place my mother in a care home. All the staff are very good and if I had any worries or problems, I know I would talk to any of them. My mother has been here for 3 years now and she's being well looked after with lots of care
and lots of dignity. Thank you Oak Lodge.
Reply from Stephen Rondel, Customer Adviser at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We understand how difficult it can be to arrange care for a loved one but we are happy to hear that your mother has settled in well and is receiving the care and respect she deserves.

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Review from Richard M (Friend of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff lots going on always warm.
Reply from Natalie Krisman, Customer Service Adviser at Oak Lodge Care Home

Thank you for your review. We are so proud of our staff and the efforts that they go to for our residents and their families.

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Review from D C (Daughter of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad and I moved my mum into Oak Lodge in January 2018 and it has proved to be the best decision we could have made, she is very happy living here and all the staff are so kind and caring, attending to her many needs.
Reply from Natalie Krisman, Customer Services Administrator at Oak Lodge Care Home

Thank you for sharing this, I am happy to hear that your mum is happy at Oak Lodge.

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Review from Brenda B (Wife of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After several very traumatic (for me) weeks. It was a relief to know that my husband would be cared for in such a nice care home. Staff at the previous facility were excellent. A great support to me, it was not a place for him to stay permanently. My husband has only been here for a few days, I know
he is very good kind hands and I may be able to stop worrying.
Reply from Jayne Duck, Customer Services Administrator at Oak Lodge Care Home

Thank you for your review. I'm sure that your husband will settle in well and make new friends not only with other residents but staff as well. I'm sure that you will have peace of mind knowing that he is safe and well cared for in our care and any concerns that you may have, just say and I'm sure they will be dealt with for you putting your mind at rest.

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Review from Joyce H (Wife of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good overall experience.
Reply from Jayne Duck, Customer Services Administrator at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

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Review from Shani W (Daughter of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father (Freemantle Floor) has been so looked after since arriving in this home. He seems very settled, contented and happy with all the carers he has. He is always clean and has gained weight which is a good thing. My father is vegetarian and I have been assured that the choice of food for him is
improving.
Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review. I'm so pleased to hear that your father is settled and happy, this must give you peace of mind knowing that he is safe and well cared for.

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Review from V A (Daughter of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is happy and well cared for at Oak Lodge. All carers are fantastic and work incredibly hard to ensure all residents are enjoying their lives at Oak Lodge. Oak Lodge has a family feel and all visitors feel very welcome.
Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review. It is so nice to hear that your mum is happy and well cared for. It is the little things like a smile or a little chat that makes all the difference and makes it more like a family.

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Review from E F (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was always treated with loving kindness. Her requirements were few especially in the last few years, but she needed to be turned every two hours because she was bedridden. In the early days, I had to step in because she was moved using a hoist which she found distressing. When she was able
to use the step lift by covering the metal work with a towel to protect her knees.


Overall I was very impressed with the home, the facilities, the staff, the layout in the lounge and the ability to choose something different at mealtimes if the menu was not fancied for instance ask for an omelette.

Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. it is lovely to hear that you were impressed with our home and I hope that when you look back on the time that your mother spent with us it gives you comfort knowing that she was well cared for.

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Review from Rosemary J (Cousin of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the care provided for my cousin.
Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review. It is lovely to hear how well cared for your cousin is, in our care.

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Review from S J (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care and attention given to my mother and the support to family as needed.
Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and team.

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Review from David B (Husband of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good, no complaints. Staff very friendly and helpful.
Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review and kind words about our staff.

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Review from Glenis M (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are very kind and professional with a caring attitude towards patients.
Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from J L (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my last review, I have noticed a lot of changes, more staff, not so many agency staff. Food is more acceptable and good staff. Now, when I ask for something to be done, it is done. Mum is very happy here, she told me.
Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review. I'm so glad to hear that your mum is happy in our care and your kind words about our staff.

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Review from Anthony J (Cousin of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with Oak Lodge and all its staff.
Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Angela H (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have always been polite and friendly and cared for my relative with compassion. The food is excellent and the overall care and any treatment needed have always been done promptly.


The home is cosy and value for money.

Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from D B (Son of Resident) published on 15 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and kind. I'm impressed with how they communicate with my relative and cater to her needs.
The room is clean and my relative feels safe and secure.
Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Leonard P (Husband of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my wife several times now and have been very impressed by all the staff I have met, management, nurses and carers, for their thoughtfulness, loving and kindness.
The lounge and dining room are in very good decorative order, clean and tidy.
My wife's room is nice and bright and well
furnished with adjacent bathroom.
I feel very relieved that she is well cared for. Her previous home was nice but Oak Lodge is far better.
Reply from Jayne Duck, Customer services administrator at Oak Lodge Care Home

Thank you for your review and your kind words about our staff. I'm sure you must have peace of mind knowing that your wife is well cared for and safe in our care. I'm sure that she will make new friends not only with the staff but with other residents as well.

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Review from S G (Daughter of Resident) published on 26 October 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Care quality very much depends on who is on duty. There is a very good standard of care and can be also a very poor standard of care.
Reply from Jayne Duck, Customer Services Administrator at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Maryvonne T (Friend of Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am confident that my friend is receiving a good level of care. There is a relaxed yet professional ambience throughout the home and as a frequent visitor, I know many of the care staff and can raise any concerns at the point of contact.
Reply from Jayne Duck, Customer Services Administrator at Oak Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Oak Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.782 for Oak Lodge Care Home is calculated as follows: ( (192 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 239 Ratings = 4.782
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Lodge Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Sep 2025

Spacious rooms available for dementia nursing care. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (2)

Corin

Corin Ridout

Job Title: General Manager

I am the General Manager at Oak Lodge. I have been in this role for four years but have been working in care for more than eleven.


I started out as a support worker for adults with learning disabilities. I then moved into home management and four years ago I moved from learning disabilities into the elderly care sector.


Before working in care I had various careers including Live Music Venue management in Camden town and plant mechanics.


In my spare time I like to challenge myself physically and have completed the London classic twice and I am now in training for Iron Man 2021.


I love working in a care environment as I feel privileged to be able to support our residents to continue to live safe happy lives with a good dose of fun thrown in for good measure!

Keith

Keith Eldridge

Job Title: Financial Administrator

I joined the team in 2016 - I previously spent over 20 years’ working for the Department of Work and Pensions and after taking voluntary redundancy I thought my experience would be a good fit for this role.


I enjoy supporting our residents and their loved ones and answering any questions they have, working as part of a great team who care for our residents and the endless supply of home-made cakes and biscuits!


I live locally and I am married with one son and I enjoy films, quizzing and gaming with my son.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak Lodge Care Home to verify any information. View our terms and conditions. Oak Lodge Care Home has an Enhanced Service - more info.