Oak Lodge Care Home

Freemantle Common Road, Bitterne, Southampton SO19 7NG
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9.8 134 Reviews
  • Oak Lodge Care Home, Southampton
Oak Lodge Care Home is a stylish, purpose-built home situated in the peaceful residential area of Bitterne. Here, they welcome those living with dementia in need of nursing or palliative care.

The nurses are here to help residents live the way they want to, which is made easier by having a home that's been designed with dementia residents in mind. There are lots of social lounges, secure gardens and a tranquil sensory area outside.

The home discusses with each resident their food preferences, in order to ensure everyone’s dietary tastes are catered for.

The team regularly organises outings and trips to ensure the care home has strong links within the community. Themed events are planned every month which residents are encouraged to invite family and friends along to.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Oak Lodge Care Home'.
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Care Provided by Oak Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1760 – £1760

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Oak Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Corin Ridout (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (71)
  • Single Rooms with Ensuite Wet Room (71)

Oak Lodge Care Home Reviews (134)

9.8

Oak Lodge Care Home has a Review Score of 9.8 (9.782) out of 10, based on 20 reviews in the last 2 years.
Over all time Oak Lodge Care Home has 134 reviews.

Overall Experience
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Date Published
  • 134
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Reviewer Connection to Oak Lodge Care Home
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  • 1
  • 1
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Total of 134, showing 121-134
Review from R T (Husband of Resident) published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has always been well cared for.
Reply from Jayne Duck, Customer Services Administrator at Oak Lodge Care Home
Thank you for your review. I'm so glad to hear that your wife is well cared for, this must give you peace of mind.
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Review from Peter T (Son of Resident) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I have been visiting my mother, I have found Oak Lodge Care Home management and staff to be very caring and efficient. Always greeted with a smile and willing to answer any questions or concerns that I may have about my mother.
Reply from Jayne Duck, Customer Services Administrator at Oak Lodge Care Home
Thank you for your review. It is the little things like a smile that makes all the difference. You must have peace of mind knowing that your mother is well cared for.
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Review from J B (Wife of Resident) published on 4 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Constant turnover of staff. Do not get to know the residents likes or dislikes.
Often only given squash to drink i.e no hot drink. Staff are always kind and friendly.
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Review from Peter P (Cousin of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing care which is provided in this home is of a very high standard. My cousin had a medical emergency last week and the staff dealt with the problem very quickly and in a very professional manner. The home is very clean and tidy, also the residents are all treated with respect and understanding.
Reply from Jamie Barrett, National Development Manager at Oak Lodge Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer…read more
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Review from Alan C (Son of Resident) published on 29 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All of the care staff do a good job and look after the residents to the highest standards but there are perennial staff shortages.
Reply from Rose Pickering, Customer Service Administrator at Oak Lodge Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s…read more
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Review from Derek (Resident) assisted by family/friend published on 12 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am writing this on behalf of my husband who is a resident. He has been here for a month only. Up to now we, his family, and me, are very satisfied with most aspects of the home. His room is bright and clean. There is only one thing that should be moved, its the table by his bed, has seen better days.
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Review from L B (Daughter of Resident) published on 5 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was a very difficult decision to support mums move into a home but, Oak Lodge made it a very smooth transition. Mum is getting better care here in a week than the last six months in the community.
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Review from Kerri R (Daughter of Resident) published on 27 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I am happy with the level of care my mother has received in this care home. The staff are friendly and the property is well maintained. I know of a few staffing issues that they have had and I am also aware of a few members of staff being dismissed because of patient mistreatment. However, I
am happy that this has occurred as it shows the home won't stand for the type of behaviour and that is reassuring to know. I like the continuity of care my mother receives and all the ladies I have got to know and respect.
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Review from Malcom T (Son of Resident) published on 13 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Room - Clothes are squashed in drawers not tidied, walls a bit scruffy.
Activities - Not here often enough to know about regular activities therefore satisfactory review.
Value for money - Like most care homes as she is self funded we find this expensive.


Overall - happy with the majority of

things and would recommend.
Reply from JW, Marketing Executive at Oak Lodge Care Home
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help…read more
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Review from Kay R (Daughter of Resident) published on 5 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at the home for a year today. It's a lovely home, the staff are amazing. Some even went above call of duty for my wedding in July. As the mother of the bride the staff made sure she had her hair done and make up.
I'm able to bring my one year old son to visit his Nana and have left
toys in her room for him to play at each visits.
It was a very hard to look for homes for our lovely mum, but as soon as we saw this one we loved it, it was home.
Amazing place and importantly mum is happy and safe.


The food is amazing, so much so that even my son is keen to eat it (I swear he hates my cooking).

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Review from Sally K (Daughter of Resident) published on 4 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum will have been with Oak Lodge a year tomorrow and I haven't yet visited and not seen a smile on her face. To know that she is so content is a huge blessing, she is well looked after, treated with the utmost care and I truly feel that she is safe. What more could a child want for their Mum. Making
the decision and then choosing a home is one of the hardest decisions I've ever had to make, yet I know that with our choice of Oak Lodge that we found her, her new forever home. The moment we walked in we knew it was the one and Mum has certainly proved this to be the case. I have nothing but praise for the staff, having been a carer for umpteen years I know what's needed to be helpful, happy and caring on a daily basis and they all do it with a smile, each and every one of them. They go above and beyond and it's definitely appreciated by my family and I.
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Review from Kenneth C (Husband of Resident) published on 2 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Being very impressed with this nursing home. My wife was brought into this nursing home October 7th after suffering with dementia for 3 and a half years followed by a stroke on August 3rd. She is settling in now which has relieved me of a lot of pressure and tension. I am very pleased with every aspect
of this nursing home.
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Review from Doris S (Wife of Resident) published on 2 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at Oak Lodge since March 2010, in that time he has been wonderfully looked after and treated as their own by all the staff. They do over and above with respectful treatment of family who visit. My thanks always to them in difficult situations.
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Review from Jane W (Daughter of Resident) published on 29 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oak Lodge is very good and does a great job looking after my mother. The staff are very friendly and work very hard. I do enjoy coming in to visit. If I do have any problems, there is always someone to talk to and get it sorted out. Lovely place.
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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Oak Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.782 for Oak Lodge Care Home is calculated as follows: ( (192 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 239 Ratings = 4.782
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Lodge Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Oct 2025

Spacious rooms available for dementia nursing care. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (2)

Corin

Corin Ridout

Job Title: Home Manager Joined: 2016

I am the home manager at Oak Lodge. I have worked for Bupa for 9 years and at Oak Lodge for 6 years.


I came to the care sector in 2010 after deciding on a career change. I had spent the previous 9 years managing a live music venue in Camden Town, London, before volunteering and travelling through South America for a year with my now wife. I started in the care sector as a support worker, supporting young adults with disabilities to maintain independence and engage in society. I worked hard and advanced my career, becoming a service manager in the sector before moving into care homes in 2016, with my first role at Bupa as a general manager of a multi-site complex in Essex. In 2019, I made the move back down to the beautiful New Forest, where I grew up and took the role of home manager at Oak Lodge care home, where I have happily remained since.


At Bupa, I am supported by the wider business and colleagues to be able to ensure the best outcomes for the residents who trust us with their care and wellbeing needs. The team here are a wonderful, kind and caring bunch, and I feel privileged to work alongside them.


I am married and have 2 young daughters, and I live in the beautiful New Forest. Outside of my role at Bupa, I am an advanced Wim Hof Method Instructor and run workshops for people to come and safely learn the method and the science behind the benefits. I am passionate about supporting people with their Mental Health challenges, and I am a trained Mental Health First Aider.

Keith

Keith Eldridge

Job Title: Financial Administrator Joined: 2016

I joined the team at Oak Lodge in 2016. I previously spent over 23 years working for the Department of Work and Pensions as an admin officer. After taking voluntary redundancy, I thought my experience would be a good fit for this role.


I enjoy supporting our residents and their loved ones and answering any questions they have, working as part of a great team that cares for our residents and the endless supply of home-made cakes and biscuits!


I live locally and I am married with one son. I enjoy films, comedies, quizzing and gaming with my son.

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