Freelands Croft Care Home

Redfields Lane, Church Crookham, Fleet GU52 0AD
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9.6 104 Reviews
  • Freelands Croft Care Home, Fleet
Freelands Croft is dedicated to caring for those with dementia, from early onset to more complex end-of-life needs - with nursing, residential and short stay care.

There are 64 lovely rooms, and the home will always do its best to accommodate couples. Each of the comfortable en-suite bedrooms features their own accessible wet room, flat-screen TV and 24-hour nurse call system and many have views of their large landscaped gardens that wrap around the home. There are lots of places to choose from for some company or tranquillity.

Freelands Croft has four lounges, and a huge wrap-around garden is perfect for a gentle stroll. The home’s interior has been decorated to suit individuals with dementia, being colour-themed and including memory triggers.

Residents can enjoy a bit of pampering in the hair salon or pop into the vintage-style café. The reminiscence room helps to recapture memories from the past.

Good food is so important for many reasons. Tempting meals and snacks can be enjoyed in the bright and airy dining rooms or in the comfort of the resident’s own room. Soon after a resident arrives at Freelands, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Visiting musicians, curry and quiz nights, and musical bingo are examples of some of the activities residents can experience, alongside weekly outings, arts and crafts or coffee mornings.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Freelands Croft'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sarika Kunwar (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re on the southern edge of Church Crookham, close to Redfields Garden Centre.

Parking

  • Parking available on site.

Freelands Croft Care Home Reviews (104)

Total of 104, showing 1-20
9.6

Freelands Croft Care Home has a Review Score of 9.6 (9.588) out of 10, based on 31 reviews in the last 2 years. Over all time Freelands Croft Care Home has 104 reviews.

Overall Experience

  • 68
  • 31
  • 4
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Date Published

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Review from Edward J (Brother of Resident) published on 22 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find my brother content and well looked after. Staff all very pleasant and helpful.

Reply from Lisa Henderson, Customer Care Advisor at Freelands Croft Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Pleasant" and "Helpful" being used to describe our Staff. We hope to continue providing your Brother with the best possible care.

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Review from Caroline M (Daughter of Resident) published on 3 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's coming up a year since my mum became a resident at Freelands. The Care is beyond amazing and staff are so lovely and generous. The home loves the interaction with the residents family so that gives us a sense of belonging and involved with our loved one. Nothing is too much for any of the staff.
Staff are trained but also take their time to get to know the residents first that one on one care. Management are extremely approachable and the office is right by reception. They are not behind closed doors they are also looking in on residents also and love to interact with family members. I'm so grateful for the ongoing fabulous care Freelands gives my mum. Gives my family such peace of mind. Thank you to all at Freelands.

Reply from Fran Donno, Customer Service Adviser at Freelands Croft Care Home

Thank you for your lovely review. We are so pleased to hear that your Mum is happy and comfortable at Freelands Croft Care Home, and we are very happy to hear you can feel at ease with your Mum in our care. It is lovely to hear you feel like a part of our Freelands Croft family. We hope to continue providing your loved one with the best possible care.

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Review from David S (Resident) published on 1 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is very good
The staff very good
I am happy here

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease in our care. We hope to continue providing you with the best possible care.

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Review from Janice M (Daughter of Resident) published on 26 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Freelands Croft is excellent. We feel as well looked after as mum who has done so well since entering the home. The staff are so caring and management excellent.

Reply from Fran Donno, Customer Service Adviser at Freelands Croft Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our Freelands Croft family and that your Mum is receiving such high standards of care and support. It is wonderful to hear that your Mum has settled in well, and we hope to continue providing your loved one with the best possible care.

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Review from R C (Son of Resident) published on 26 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Mum has complex dementia and the staff have dine a marvellous job of looking after her.

Reply from Fran Donno, Customer Service Adviser at Freelands Croft Care Home

Thank you for your kind review. We are very happy to hear you can feel at ease with your Mum in our care and it is always wonderful to hear words like "Excellent" being used to describe our care. We hope Freelands Croft Care Home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.

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Review from Caroline F (Daughter of Resident) published on 26 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All members of staff are very friendly and helpful. I have been kept up to date as much as possible the all of my dad's confusion episodes.

Reply from Fran Donno, Customer Service Adviser at Freelands Croft Care Home

Thank you for your lovely review. We are pleased to hear that you have been kept well up to date with how your Dad is doing, and it is brilliant to hear that you and your loved one have received high standards of care and support during your Dad's stay. Please let us know if there is anything we can do to make your Dad's stay as comfortable as possible.

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Review from K K (Daughter of Resident) published on 23 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Freelands Croft for over 2 years now and I have been very happy with the way her needs have been met, as they have changed during that time. The staff are always pleasant and helpful and react to any questions or requests and are always happy to help. My mother is treated
with dignity and respect and during our daily visits we always feel welcome. There are always plenty of activities taking place and the team work hard to include a variety of things to stimulate residents. Meals are well presented, a variety of options for breakfast and two choices of main course plus dessert for lunch and a selection of options for supper with morning coffee and afternoon tea with cakes/pastries. Any food preferences and special requests are always welcomed and accommodated. Freelands Croft has a lovely welcoming atmosphere from the manager, financial controller, receptionists to the care staff and managers, cleaners, laundry, catering staff etc.

Reply from Lisa Henderson, Customer Care Advisor at Freelands Croft Care Home

Thank you for your kind words. It is always nice to hear from family members who feel like their loved one is cared for and looked after. It is always nice to hear words like "Pleasant" and "Helpful" being used to describe our Staff. We hope to continue providing your Mother with the best possible care.

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Review from R F (Friend of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My visits are always welcomed by all the staff. They are always kind and consistent with the people in their care. They always find time to take questions, update you and ensure your visit is important. The reception. Management/care staff are and always been in my opinion, excellent and genuine in
their assisting.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your lovely review. It is always nice to hear words like "Kind" and "Consistent" being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review from M C (Son of Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Freelands Croft for 9 months. I am very happy with the care and treatment that is applied. I would recommend the home without hesitation.

Reply from David Mclean, Customer Service Adviser at Freelands Croft Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your mother with the best possible care and we look forward to seeing you again soon.

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Review from Lucinda C (Next of Kin) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely building with superb facilities. Nice touches include displays on the wall, which are colourful and reflective. Loved the fact the doors to the bathrooms or loo are painted in a bright colour. The staff were all welcoming and friendly, and the residents we saw seemed to be happy and
content

Reply from Fran Donno, Customer Service Adviser at Freelands Croft Care Home

Thank you for your kind words. It is so wonderful to hear that you are impressed with the facilities and environment at Freelands Croft Care Home. It is always lovely to hear words like "Welcoming" and "Friendly" being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from D R (Husband of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been well cared for here at this very comfortable home. My daughter and myself have an excellent understanding of my wife's care needs due to the outstanding service given by the staff. We can't see that much more could be done for my wife's comfort, and we thank all the staff for their
continued support. Keep up the good work.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Your wife's stay as comfortable as possible.

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Review from Ben G (Nephew of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Freelands Croft Care Home is amazing, lovely staff, very clean, good parking, and great food. Staff are attentive and polite and they listen to the residents and family relatives. This care home definitely does not disappoint.

Reply from Lisa Henderson, Customer Care Advisor at Freelands Croft Care Home

Thank you for your lovely review. It is always nice to hear words like attentive and polite being used to describe our staff. We hope to continue providing your loved one with the best possible care.

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Review from Ellie A (Niece of Resident) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Disgusting. Absolutely disgusting, for the amount of money residents are paying to stay in the home the level of care and treatment is appalling. Would not recommend anyone to stay there. Residents are left screaming in their rooms or wandering the corridors naked. Would not recommend anyone to send
a loved one there if you care about them.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for taking the time to leave your review, we're concerned about the experience you have detailed during your visit. The team at Freelands Croft are committed to delivering a high quality of care and continue to work hard to achieve this. We've spoken to the home, and they are not aware of any concerns being raised during or after your visit. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?

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Review from C M (Husband of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in Freelands Croft Care Home for about 2 months now and I have found everyone treats not only the residents but visitors so well with a lot of respect at staff are always on hand to help. I think I would find it hard to find a better place for my wife to be a resident in .

Reply from Fran Donno, Customer Service Adviser at Freelands Croft Care Home

Thank you for your lovely review. It is so wonderful to hear that you are impressed with the high standards of care and respect shown by our staff at Freelands Croft Care Home. We hope to continue providing your loved one with the best possible care.

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Review from Michael F (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very attentive and caring staff. The care home is clean and expertly run. Always contacted if there were any issues.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your review. We hope to continue providing your loved one with the best possible care. We will certainly pass your comments on to the manager.

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Review from Molly F (Wife of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found it very hard when my husband came into care, but my experience of care at Freelands Croft Care Home has eased my fears. We have both experienced love compassion and amazing care. I can't thank the staff enough for taking away my feelings of guilt knowing they care far more than I was able to.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We hope to continue providing your loved one with the best possible care.

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Review from Geraldene N (Wife of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Freelands Croft for respite care in July 2024 and has since become a permanent resident. I have been very impressed from the start by all of the staff. We had an initial assessment by two very professional and caring ladies. The receptionist who showed us around was very cheerful
and thorough. The management, nursing staff and care assistants are friendly, approachable and have a can-do attitude. Nothing is too much trouble. This is backed up by great catering, cleaning, laundry and maintenance people. My husband is constantly being monitored and assisted if required. I can check this online. The meals are of a good standard with lots of variety. Snacks and drinks are in frequent supply. There is an appropriate and full programme of activities which residents can join if they wish. I feel very lucky that he has a place there, as it feels homely and has a lovely atmosphere. He has a large room with a view of the garden. But most of all, the staff are great!

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Diane L (Daughter of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When booking to look around, I was so impressed with one of the staff who arranged a time the same day, and how quickly he sent me over relevant information. Also, the follow-up call and email to see what we thought and if we needed any help. A staff member showed us around and was so understanding
and answered our questions. When told Mum had a place there and the moving date, the manager telephoned and arranged that we could go in before and choose her room and bring some items in to make it more homely and familiar for Mum when she arrived. I have been so impressed at the high standard of care provided, and the support Mum has had. All the staff have been so friendly and respectful to Mum and the communication has been excellent. Mum is safe and well looked after and is slowly starting to interact with others and participate in the many activities on offer. Having access to the GP, a hairdresser and a chiropodist is great. I am so impressed with how well Mum is cared for. She seems so much happier.

Reply from David Mclean, Customer Service Adviser at Freelands Croft Care Home

Thank you for your lovely review. We hope Freelands Croft Care Home did everything possible to make the transition as easy as possible. We are very happy to hear you can feel at ease with your mum in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager. We hope to continue providing your loved one with the best possible care, and we look forward to seeing you again soon.

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Review from Karin R (Daughter of Resident) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved into Freelands Croft at the end of November 2023. Their care for her is excellent, myself and my dad feel very grateful that she is safe and so well cared for. Her decline has been rapid but the staff are always there to ease our fears and listen to our concerns. Now and again we have experienced
minor issues but when highlighted to the unit manager these have been rectified. We are always met with a warm welcome on Skylark. We feel blessed.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make mums stay as comfortable as possible.

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Review from P S (Husband of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is our first experience of using this type of establishment. Despite it being at a traumatic time it was made easier by the friendly staff and excellent care given. Time has shown that our choice of care home has been the right one and we will be pleased for this to be a home during the coming days.

Reply from Grace Langfield, Customer Service Adviser at Freelands Croft Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult transition and please do let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.

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Current Review Score: 9.6 (9.588)

Overview of Review Score

The Review Score of 9.6 (9.588) out of 10 for Freelands Croft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.588 for Freelands Croft Care Home is calculated as follows: ( (262 Excellents x 5) + (76 Goods x 4) + (15 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 364 Ratings = 4.588

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Freelands Croft Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (0)

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Frequently Asked Questions about Freelands Croft Care Home

What types of Care is Freelands Croft Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Freelands Croft Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Freelands Croft Care Home?

Close to Local shops, Near Public Transport, Lift, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Freelands Croft Care Home to the centre of Fleet?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Freelands Croft Care Home to verify any information. View our terms and conditions. Freelands Croft Care Home has an Enhanced Service - more info.