Freelands Croft Care Home

Redfields Lane, Church Crookham, Fleet GU52 0AD
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9.6 105 Reviews
  • Freelands Croft Care Home, Fleet
Freelands Croft is dedicated to caring for those with dementia, from early onset to more complex end-of-life needs - with nursing, residential and short stay care.

There are 64 lovely rooms, and the home will always do its best to accommodate couples. Each of the comfortable en-suite bedrooms features their own accessible wet room, flat-screen TV and 24-hour nurse call system and many have views of their large landscaped gardens that wrap around the home. There are lots of places to choose from for some company or tranquillity.

Freelands Croft has four lounges, and a huge wrap-around garden is perfect for a gentle stroll. The home’s interior has been decorated to suit individuals with dementia, being colour-themed and including memory triggers.

Residents can enjoy a bit of pampering in the hair salon or pop into the vintage-style café. The reminiscence room helps to recapture memories from the past.

Good food is so important for many reasons. Tempting meals and snacks can be enjoyed in the bright and airy dining rooms or in the comfort of the resident’s own room. Soon after a resident arrives at Freelands, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Visiting musicians, curry and quiz nights, and musical bingo are examples of some of the activities residents can experience, alongside weekly outings, arts and crafts or coffee mornings.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Freelands Croft'.
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Care Provided by Freelands Croft Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sarika Kunwar (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re on the southern edge of Church Crookham, close to Redfields Garden Centre.

Parking

  • Parking available on site.

Freelands Croft Care Home Reviews (105)

9.6

Freelands Croft Care Home has a Review Score of 9.6 (9.585) out of 10, based on 27 reviews in the last 2 years.
Over all time Freelands Croft Care Home has 105 reviews.

Overall Experience
  • 69
  • 31
  • 4
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Date Published
  • 105
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Reviewer Connection to Freelands Croft Care Home
  • 33
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  • 6
  • 4
  • 4
  • 3
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  • 2
  • 1
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  • 1
  • 1
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Total of 105, showing 81-100
Review from Claire A (Daughter-in-law of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law is treated with respect and kindness.
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Review from L S (Daughter of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad received excellent care whilst in Freelands.
Reply from Gabriella Mills, Customer Adviser at Freelands Croft Care Home

Thank you for your review. We are pleased to hear that your Dad has had a positive experience whilst staying at Freelands Croft and appreciate your comments about the home. We will share your feedback with the home's manager. The Bupa Customer Care Team.

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Review from D S (Son of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to Freelands Croft for end of life care at the end of April. The staff were all excellent and whilst it was sadly only a very short time that my father was there, we were very happy with the care and facilities provided to us as a family. Would highly recommend.
Reply from Gabriella Mills, Customer Advisor at Freelands Croft Care Home

Thank you for your review. We are pleased to hear that you and your Father had a positive experience in Freelands Croft and send our condolences to your family. We appreciate your feedback and will share it with the care home's manager. The Bupa Customer Care Team.

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Review from D T (Sister of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff from management to cleaners are all very helpful. Nothing is too much trouble. You are always made welcome to see your family.
Reply from Holly McGough, Customer Advisor at Freelands Croft Care Home

Thank you for your review. We are pleased to hear about your positive experience and that you found all staff so friendly and welcoming. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.

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Review from B C (Wife of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was transferred to Freelands Court on 27th April after 5 weeks in hospital. Sadly, he died on 28th April but my family and I were so grateful for all the attention and kindness from all the staff.
Reply from Holly McGough, Customer Advisor at Freelands Croft Care Home

Thank you for your review. We are pleased to hear about your family's positive experience at Freelands Croft and are glad to hear you are happy with the care your husband received. We appreciate your comments of our home and will share these with the home's manager. The Bupa Customer Care Team.

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Review from Lynne B (Wife of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers and staff have been really kind, they cannot do enough to help us through the transition of my husband and our family having to come to terms with my husband having to be in a care home due to Dementia. We feel truly blessed to have found Freelands Croft. Thank you all so much.
Reply from Gabriella Mills, Customer Adviser at Freelands Croft Care Home

Thank you for your review. We are pleased to hear that both you and your husband are having positive experiences in Freelands Croft. We appreciate your comments about our home and staff, which we will share with the home's manager. The Bupa Customer Care Team.

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Review from Peter R (Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and Nurses very friendly, easy to talk to even when busy. Room serviced daily and kept clean. Variety of food and drink good. I do not think in all the 15 days I was a resident, the menus for the homemade lunch or evening meals were repeated.
Attention to care/support was excellent. The variety
of activities provided, including a cinema, were good. The Coffee Pot Tea Room available for entertaining friends and visitors was much appreciated by all. Having an Activity Coordinator on hand was very useful.
The decoration on the ground floor corridors and the wall mounted photographs of residents, past and present, all helped to achieve a warm and friendly atmosphere.
My self-funded short-term stay to reduce the adverse effects of taking NHS prescribed medication over a long period of time was very expensive without any contribution from the NHS!
Reply from Stephen Rondel, Customer Adviser at Freelands Croft Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from Penny M (Daughter of Resident) published on 13 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are friendly and try very hard to help my mother to settle in, as often as she needs it. Respect is at the heart of everything that is done or planned. The residents are taken out on trips which is stimulating and helps them to live their memories as well as varying their days, which can become
stayed.
The variety of activities at the home is very varied, from birthdays to pantomimes, to visits from dogs, duck eggs to ducks, singers and harpists.
Reply from Jayne Duck, Customer Services Administrator at Freelands Croft Care Home

Thank you for your review and kind words about our staff. I'm so pleased to hear that your mother is enjoying the many different things that are on offer.

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Review from Mark D (Friend of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful staff. All that should be done is being done.
Reply from Jayne Duck, Customer services administrator at Freelands Croft Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from Edward H (Partner of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is a well-run outfit with a first class management team. The nurses and carers are most helpful at all times. My partner is very happy here she always feels safe and secure and wants to stay.
Reply from Jayne Duck, Customer services administrator at Freelands Croft Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from Colin D (Brother-in-law of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been very well looked after at Freelands Croft Care Home. All the staff have been pleasant and kind to her and she has been happy here.
Reply from Jayne Duck, Customer services administrator at Freelands Croft Care Home

Thank you for your review. I'm so glad to hear that your sister is happy in our care and well cared for.

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Review from Stella A (Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Could not adapt to losing all my freedom i.e walking unaccompanied, just going out for a short walk to attain some exercise rather than a vegetable in my room. Have lost much mobility here because of lack of anything other than sedentary occupations.
Reply from Jayne Duck, Customer services administrator at Freelands Croft Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Terence S (Husband of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit this home daily and always find the staff helpful. If I have any concerns I know the staff will always listen and help in any way they can.
Reply from Jayne Duck, Customer services administrator at Freelands Croft Care Home

Thank you for your review and kind words. I'm so pleased to her that anything that you have concerns over is sorted for you.

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Review from C A (Son-in-law of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came from another home where they told us she couldn't stand, walk, take part in activities, go on outings and had to drink from a beaker. Since being at Freelands Croft she has been walking and interacting with everyone. Everybody at Freelands from the management to the carers and housekeeping
staff are all amazing and very caring. Nothing is too much trouble, my husband and I are very happy she has found a lovely home.
Reply from Jayne Duck, Customer services administrator at Freelands Croft Care Home

Thank you for your review. It is so lovely to hear that your mum has improved so much. I hope that she is enjoying the activities and made new friends.

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Review from M O (Cousin of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Find the home very good, very clean all together. The food is very good, the staff friendly and good.
Reply from Jayne Duck, Customer services administrator at Freelands Croft Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from M S (Resident) published on 23 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I felt very welcome and feel safe. I feel I need more diabetic foods supplied such as custard, cakes, sugar-free drinks such as fruit juices and squash. I feel my family are welcome and actively encouraged to join in the activities.
Reply from Jayne Duck, Customer Services Administrator at Freelands Croft Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Brendon C (Grandson of Resident) published on 13 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandad was in Freelands Croft Care Home for just over 5 years, unfortunately, he is no longer with us. It was a hard decision to move him into a nursing home but we realised it was for his own good due to his dementia diagnosis. Our experience of the service they provided was exemplary. The facilities,
location and most importantly the staff are excellent. They have provided my Grandad with an extremely high level of person-centred care and they have always provided myself and the rest of my family with the same reassurance that he is safe and happy and is being treated with the respect that he deserved. I cannot recommend Freelands Croft enough. The one thing my Grandad looked forward to was the weekly outings which could be to the Seaside for Fish & Chips or just visiting the local Garden Centre for Afternoon Tea.
Reply from Jayne Duck, Customer Services Administrator at Freelands Croft Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I hope that in time to come when you look back on the time that your Grandad was with us it gives you comfort knowing that he was safe and happy.

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Review from C C (Daughter of Resident) published on 12 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father who sadly passed away this week spent five and a half years at Freelands Croft Care Home. He suffered from dementia. He has the most caring passing with excellent care from all the experienced staff under the management who are first class.
During his stay, he enjoyed the food, environment
and entertainment. He was able to occupy the same room for all his 5 and a half years stay.
I am so happy that we chose Freelands Croft Care Home and would strongly recommend it. Many thanks to the management and staff over the years.
Reply from Jayne Duck, Customer Services Administrator at Freelands Croft Care Home

So sorry to hear of your loss, please accept our condolences. It is lovely to hear that your father enjoyed all the different things at the home and I hope that you have some happy memories of him while he stayed with us.

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Review from Timothy John D (Resident) published on 12 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as I got to Freelands, I was so welcome from day one until I left after 12 days. Everybody was so helpful and caring at any hour of the day. If there was on the menu I did not like or was able to eat, the chef would bend over backwards to get me something I would like, on odd occasions I would
be unable to eat 3 times a day.


All the staff and nurses were excellent, superb. I can't praise them enough for what they did for me. The hairdresser to the cleaners were all so excellent in every department, everybody looked after me well all the time. I am looking forward to the next time I go back for another holiday, it's so laid back that you forget they are the staff who are looking after you. Thank you very much.

Reply from Tom M, Customer Service Administrator at Freelands Croft Care Home

We're very appreciative of any feedback we receive and we're very happy to hear you enjoyed your holiday with us and you got a full experience of our home!

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Review from Tim P (Son of Resident) published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother recently passed away and I would just like to commend all the staff and management at Freelands Croft for the caring, professional and empathetic way they looked after my mother. She was always a lady of dignity and your staff ensured she felt this way until her passing.
They are all a credit
to your business.
Reply from Simone Berkeley, Customer Service Advisor at Freelands Croft Care Home

Condolences. Thank you for taking the time to write a review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team

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Current Review Score: 9.6 (9.585)

Overview of Review Score

The Review Score of 9.6 (9.585) out of 10 for Freelands Croft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.585 for Freelands Croft Care Home is calculated as follows: ( (227 Excellents x 5) + (72 Goods x 4) + (8 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 318 Ratings = 4.585
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Freelands Croft Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 07 Oct 2025

Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (0)

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