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Freelands Croft Care Home

Redfields Lane, Church Crookham, Fleet, Hampshire GU52 0AD
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Peace of mind that my father is being well cared forDavid S(Son of Resident/Service User)
Freelands Croft Care Home, Fleet
Freelands Croft is like a home away from homeDanielle H(Friend of Resident/Service User)
Freelands Croft Care Home, Fleet
Great care and understanding from day one.A C(Son-in-law of Resident/Service User)
Freelands Croft Care Home, Fleet

Freelands Croft provides specialised support tailored to individuals living with dementia, ranging from early-stage care through to more complex nursing, residential, short-stay, and day care requirements.

The home features 64 comfortable rooms designed to accommodate couples whenever possible. All rooms include private accessible wet rooms, flat-screen televisions, and 24-hour nurse call systems, with many offering scenic views across the large, landscaped gardens that wrap around the property.

Communal spaces are thoughtfully...  

Care Provided by Freelands Croft Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,445From £1,590
Nursing Dementia CareFrom £1,645From £1,810

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Contact Freelands Croft Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sarika Kunwar (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re on the southern edge of Church Crookham, close to Redfields Garden Centre.

Parking

  • Parking available on site.

Freelands Croft Care Home Reviews (111)

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9.6

Freelands Croft Care Home has a Review Score of 9.6 (9.631) out of 10, based on 26 reviews in the last 2 years. Over all time Freelands Croft Care Home has 111 reviews.

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Review from P H (Daughter of Resident) published on 8 October 2018 Submitted via Postal Card
Overall Experience

Very friendly carers, always someone around and open to hearing any queries you may have.

Reply from Josephine Gaupholm, Customer Adviser at Freelands Croft Care Home

Thank you for your review of Freelands Croft Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the carers being friendly and open to hearing your queries. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Richard H (Son of Resident) published on 12 September 2018 Submitted via Postal Card
Overall Experience

Dad was a resident at Freelands Croft for just over 18 months. The staff looked after him and supported the family with great care and respect. They were all unfailingly professional and friendly at all times. I would unreservedly recommend Freelands Croft.

Reply from Josephine Gaupholm, Customer Adviser at Freelands Croft Care Home

Thank you for your review of Freelands Croft Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the support and care your father has received at the home. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Rosemary G (Resident / Service User) published on 9 July 2018 Submitted via Postal Card
Overall Experience
Good overall but lack of staff at weekends and nights.

Service in dining room very poor. Long delays in waiting for service.

Reply from Gabriella Mills, Customer Adviser at Freelands Croft Care Home

Thank you for your review. Your comments are extremely important to us and our residents' health and wellbeing is our absolute priority. We will discuss your feedback with the care home's manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from J M (Daughter of Resident) published on 20 June 2018 Submitted via Postal Card
Overall Experience

Staff friendly and room pleasant. Food nice and lovely that dad could eat lunch with mum during her stay. Communications particularly between shift changes, not very good and information often lost. A good number of staff on duty but mum often kept waiting for up to an hour when called for assistance. Activities engaging and published at the beginning of the week, which was helpful. A good system of labelling clothing for laundry purposes.

Reply from Gabriella Mills, Customer Adviser at Freelands Croft Care Home

Thank you for your review of our care home. We are pleased to hear that you have had a positive experience here. We will discuss all your feedback with the care home's manager, to help them continually improve their service. The Bupa Customer Care Team.

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Review from Diana O (Wife of Resident) published on 19 June 2018 Submitted via Postal Card
Overall Experience

My husband is being looked after very well at the moment and the staff are very helpful if we ask them about something that is bothering us.

Reply from Gabriella Mills, Customer Adviser at Freelands Croft Care Home

Thank you for your review of Freelands Croft, we are pleased to hear that your husband is being well cared for at the home. We appreciate your comments about the home and will pass on your comments to the care home's manager. The Bupa Customer Care Team

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Review from M L (Daughter of Resident) published on 19 June 2018 Submitted via Postal Card
Overall Experience

My mother has had a bout of illness earlier this year and she was very ill and we didn't know if she'd recover. We were kept fully informed of GP visits and treatment. She has made a good recovery and is now back on her feet which is a happy outcome. We are all very happy with her support and care.

Reply from Gabriella Mills, Customer Adviser at Freelands Croft Care Home

Thank you for your review, we are pleased to hear that your mother has recovered well, whilst staying with us. We are glad that you were kept involved in your mother's treatments and will share your comments with the care home's manager. The Bupa Customer Care Team.

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Review from Claire A (Daughter-in-law of Resident) published on 19 June 2018 Submitted via Postal Card
Overall Experience

My mother in law is treated with respect and kindness.

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Review from L S (Daughter of Resident) published on 29 May 2018 Submitted via Postal Card
Overall Experience

My dad received excellent care whilst in Freelands.

Reply from Gabriella Mills, Customer Adviser at Freelands Croft Care Home

Thank you for your review. We are pleased to hear that your Dad has had a positive experience whilst staying at Freelands Croft and appreciate your comments about the home. We will share your feedback with the home's manager. The Bupa Customer Care Team.

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Review from D S (Son of Resident) published on 24 May 2018 Submitted via Postal Card
Overall Experience

My father was admitted to Freelands Croft for end of life care at the end of April. The staff were all excellent and whilst it was sadly only a very short time that my father was there, we were very happy with the care and facilities provided to us as a family. Would highly recommend.

Reply from Gabriella Mills, Customer Advisor at Freelands Croft Care Home

Thank you for your review. We are pleased to hear that you and your Father had a positive experience in Freelands Croft and send our condolences to your family. We appreciate your feedback and will share it with the care home's manager. The Bupa Customer Care Team.

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Review from D T (Sister of Resident) published on 21 May 2018 Submitted via Postal Card
Overall Experience

The staff from management to cleaners are all very helpful. Nothing is too much trouble. You are always made welcome to see your family.

Reply from Holly McGough, Customer Advisor at Freelands Croft Care Home

Thank you for your review. We are pleased to hear about your positive experience and that you found all staff so friendly and welcoming. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.

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Review from B C (Wife of Resident) published on 21 May 2018 Submitted via Postal Card
Overall Experience

My husband was transferred to Freelands Court on 27th April after 5 weeks in hospital. Sadly, he died on 28th April but my family and I were so grateful for all the attention and kindness from all the staff.

Reply from Holly McGough, Customer Advisor at Freelands Croft Care Home

Thank you for your review. We are pleased to hear about your family's positive experience at Freelands Croft and are glad to hear you are happy with the care your husband received. We appreciate your comments of our home and will share these with the home's manager. The Bupa Customer Care Team.

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Review from Lynne B (Wife of Resident) published on 18 May 2018 Submitted via Postal Card
Overall Experience

All carers and staff have been really kind, they cannot do enough to help us through the transition of my husband and our family having to come to terms with my husband having to be in a care home due to Dementia. We feel truly blessed to have found Freelands Croft. Thank you all so much.

Reply from Gabriella Mills, Customer Adviser at Freelands Croft Care Home

Thank you for your review. We are pleased to hear that both you and your husband are having positive experiences in Freelands Croft. We appreciate your comments about our home and staff, which we will share with the home's manager. The Bupa Customer Care Team.

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Review from Peter R (Resident / Service User) published on 27 April 2018 Submitted via Postal Card
Overall Experience
Staff and Nurses very friendly, easy to talk to even when busy. Room serviced daily and kept clean. Variety of food and drink good. I do not think in all the 15 days I was a resident, the menus for the homemade lunch or evening meals were repeated.
Attention to care/support was excellent. The variety of activities provided, including a cinema, were good. The Coffee Pot Tea Room available for entertaining friends and visitors was much appreciated by all. Having an Activity Coordinator on hand was very useful.
The decoration on the ground floor corridors and the wall mounted photographs of residents, past and present, all helped to achieve a warm and friendly atmosphere.

My self-funded short-term stay to reduce the adverse effects of taking NHS prescribed medication over a long period of time was very expensive without any contribution from the NHS!

Reply from Stephen Rondel, Customer Adviser at Freelands Croft Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from Penny M (Daughter of Resident) published on 13 April 2018 Submitted via Postal Card
Overall Experience
The staff are friendly and try very hard to help my mother to settle in, as often as she needs it. Respect is at the heart of everything that is done or planned. The residents are taken out on trips which is stimulating and helps them to live their memories as well as varying their days, which can become stayed.

The variety of activities at the home is very varied, from birthdays to pantomimes, to visits from dogs, duck eggs to ducks, singers and harpists.

Reply from Jayne Duck, Customer Services Administrator at Freelands Croft Care Home

Thank you for your review and kind words about our staff. I'm so pleased to hear that your mother is enjoying the many different things that are on offer.

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Review from Mark D (Friend of Resident) published on 8 March 2018 Submitted via Postal Card
Overall Experience

Very helpful staff. All that should be done is being done.

Reply from Jayne Duck, Customer services administrator at Freelands Croft Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from Edward H (Partner of Resident) published on 8 March 2018 Submitted via Postal Card
Overall Experience

The care home is a well-run outfit with a first class management team. The nurses and carers are most helpful at all times. My partner is very happy here she always feels safe and secure and wants to stay.

Reply from Jayne Duck, Customer services administrator at Freelands Croft Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from Colin D (Brother-in-law of Resident) published on 8 March 2018 Submitted via Postal Card
Overall Experience

My sister has been very well looked after at Freelands Croft Care Home. All the staff have been pleasant and kind to her and she has been happy here.

Reply from Jayne Duck, Customer services administrator at Freelands Croft Care Home

Thank you for your review. I'm so glad to hear that your sister is happy in our care and well cared for.

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Review from Stella A (Resident / Service User) published on 8 March 2018 Submitted via Postal Card
Overall Experience

Could not adapt to losing all my freedom i.e walking unaccompanied, just going out for a short walk to attain some exercise rather than a vegetable in my room. Have lost much mobility here because of lack of anything other than sedentary occupations.

Reply from Jayne Duck, Customer services administrator at Freelands Croft Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Terence S (Husband of Resident) published on 5 March 2018 Submitted via Postal Card
Overall Experience

I visit this home daily and always find the staff helpful. If I have any concerns I know the staff will always listen and help in any way they can.

Reply from Jayne Duck, Customer services administrator at Freelands Croft Care Home

Thank you for your review and kind words. I'm so pleased to her that anything that you have concerns over is sorted for you.

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Review from C A (Son-in-law of Resident) published on 5 March 2018 Submitted via Postal Card
Overall Experience

Mum came from another home where they told us she couldn't stand, walk, take part in activities, go on outings and had to drink from a beaker. Since being at Freelands Croft she has been walking and interacting with everyone. Everybody at Freelands from the management to the carers and housekeeping staff are all amazing and very caring. Nothing is too much trouble, my husband and I are very happy she has found a lovely home.

Reply from Jayne Duck, Customer services administrator at Freelands Croft Care Home

Thank you for your review. It is so lovely to hear that your mum has improved so much. I hope that she is enjoying the activities and made new friends.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 May 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 03 August 2026

Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

News (0) & Events (0)

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Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Freelands Croft Care Home.

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