Peace of mind that my father is being well cared forDavid S(Son of Resident/Service User)
Freelands Croft is like a home away from homeDanielle H(Friend of Resident/Service User)
Great care and understanding from day one.A C(Son-in-law of Resident/Service User)
Peace of mind that my father is being well cared forDavid S(Son of Resident/Service User)
Freelands Croft is like a home away from homeDanielle H(Friend of Resident/Service User)
Great care and understanding from day one.A C(Son-in-law of Resident/Service User)
Freelands Croft provides specialised support tailored to individuals living with dementia, ranging from early-stage care through to more complex nursing, residential, short-stay, and day care requirements.
The home features 64 comfortable rooms designed to accommodate couples whenever possible. All rooms include private accessible wet rooms, flat-screen televisions, and 24-hour nurse call systems, with many offering scenic views across the large, landscaped gardens that wrap around the property.
Communal spaces are thoughtfully...
Freelands Croft provides specialised support tailored to individuals living with dementia, ranging from early-stage care through to more complex nursing, residential, short-stay, and day care requirements.
The home features 64 comfortable rooms designed to accommodate couples whenever possible. All rooms include private accessible wet rooms, flat-screen televisions, and 24-hour nurse call systems, with many offering scenic views across the large, landscaped gardens that wrap around the property.
Communal spaces are thoughtfully designed to balance socialisation and quiet relaxation, featuring four distinct lounges and an extensive wrap-around garden with pleasant paths for gentle walks.
The interior has been carefully adapted for residents with dementia, utilising specific colour-coding and memory triggers to aid navigation and familiarity. Additional on-site amenities include an in-house hair salon, a vintage-style café, and a dedicated reminiscence room created to help residents comfortably reconnect with memories.
Recognising the vital role of nutrition, the home offers freshly prepared meals and snacks served either in the bright, airy communal dining rooms or privately in residents' rooms. Catering is fully personalised following arrival consultations to accommodate individual dietary requirements and personal preferences.
A vibrant community atmosphere is central to daily life at Freelands Croft, where the activity schedule is shaped around residents' individual interests and hobbies.
Residents can enjoy regular visiting musicians, interactive social events like curry and quiz nights and musical bingo, creative arts and crafts sessions, weekly coffee mornings, and supervised weekly outings into the local community.
To see regular updates, photos, and day-to-day life at the residence, search for 'Bupa UK Freelands Croft' on Facebook.
Contact Freelands Croft Care Home to confirm what's included and get a personalised quote:
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.
The price(s) shown are provided by the care home. Contact Freelands Croft Care Home for full pricing details and T&Cs.
Freelands Croft Care Home has a Review Score of 9.6 (9.624) out of 10, based on 28 reviews in the last 2 years.
Over all time Freelands Croft Care Home has 114 reviews.
The staff at Freelands Croft Care Home are excellent. The facilities are good and my husband received exceptional care during the two years he was there.
The staff at Freelands Croft Care Home are excellent. The facilities are good and my husband received exceptional care during the two years he was there.
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after.
I was very happy with the care he received.
I was very happy with the care he received.
Thank you for taking the time to leave your review, J R. We have a genuine regard for all of our residents, therefore it is always delightful to hear from our resident's families feeling like their loved one is looked after with the care and attention they deserve.
From my first telephone call, I was offered friendly advice and sympathetic support. The kindness and care shown to my Uncle made the difficult month he stayed at Freelands Croft so much easier for both of us. I am grateful.
From my first telephone call, I was offered friendly advice and sympathetic support. The kindness and care shown to my Uncle made the difficult month he stayed at Freelands Croft so much easier for both of us. I am grateful.
Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.
Very friendly carers, always someone around and open to hearing any queries you may have.
Very friendly carers, always someone around and open to hearing any queries you may have.
Thank you for your review of Freelands Croft Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the carers being friendly and open to hearing your queries. We will share your comments with the home's manager. The Bupa Customer Care Team
Dad was a resident at Freelands Croft for just over 18 months. The staff looked after him and supported the family with great care and respect. They were all unfailingly professional and friendly at all times. I would unreservedly recommend Freelands Croft.
Dad was a resident at Freelands Croft for just over 18 months. The staff looked after him and supported the family with great care and respect. They were all unfailingly professional and friendly at all times. I would unreservedly recommend Freelands Croft.
Thank you for your review of Freelands Croft Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the support and care your father has received at the home. We will share your comments with the home's manager. The Bupa Customer Care Team.
Service in dining room very poor. Long delays in waiting for service.
Service in dining room very poor. Long delays in waiting for service.
Thank you for your review. Your comments are extremely important to us and our residents' health and wellbeing is our absolute priority. We will discuss your feedback with the care home's manager to help them continually improve their service. The Bupa Customer Care Team.
Staff friendly and room pleasant. Food nice and lovely that dad could eat lunch with mum during her stay. Communications particularly between shift changes, not very good and information often lost. A good number of staff on duty but mum often kept waiting for up to an hour when called for...
Staff friendly and room pleasant. Food nice and lovely that dad could eat lunch with mum during her stay. Communications particularly between shift changes, not very good and information often lost. A good number of staff on duty but mum often kept waiting for up to an hour when called for assistance. Activities engaging and published at the beginning of the week, which was helpful. A good system of labelling clothing for laundry purposes.
Thank you for your review of our care home. We are pleased to hear that you have had a positive experience here. We will discuss all your feedback with the care home's manager, to help them continually improve their service. The Bupa Customer Care Team.
My husband is being looked after very well at the moment and the staff are very helpful if we ask them about something that is bothering us.
My husband is being looked after very well at the moment and the staff are very helpful if we ask them about something that is bothering us.
Thank you for your review of Freelands Croft, we are pleased to hear that your husband is being well cared for at the home. We appreciate your comments about the home and will pass on your comments to the care home's manager. The Bupa Customer Care Team
My mother has had a bout of illness earlier this year and she was very ill and we didn't know if she'd recover. We were kept fully informed of GP visits and treatment. She has made a good recovery and is now back on her feet which is a happy outcome. We are all very happy with her support and care.
My mother has had a bout of illness earlier this year and she was very ill and we didn't know if she'd recover. We were kept fully informed of GP visits and treatment. She has made a good recovery and is now back on her feet which is a happy outcome. We are all very happy with her support and care.
Thank you for your review, we are pleased to hear that your mother has recovered well, whilst staying with us. We are glad that you were kept involved in your mother's treatments and will share your comments with the care home's manager. The Bupa Customer Care Team.
My mother in law is treated with respect and kindness.
My mother in law is treated with respect and kindness.
My dad received excellent care whilst in Freelands.
My dad received excellent care whilst in Freelands.
Thank you for your review. We are pleased to hear that your Dad has had a positive experience whilst staying at Freelands Croft and appreciate your comments about the home. We will share your feedback with the home's manager. The Bupa Customer Care Team.
My father was admitted to Freelands Croft for end of life care at the end of April. The staff were all excellent and whilst it was sadly only a very short time that my father was there, we were very happy with the care and facilities provided to us as a family. Would highly recommend.
My father was admitted to Freelands Croft for end of life care at the end of April. The staff were all excellent and whilst it was sadly only a very short time that my father was there, we were very happy with the care and facilities provided to us as a family. Would highly recommend.
Thank you for your review. We are pleased to hear that you and your Father had a positive experience in Freelands Croft and send our condolences to your family. We appreciate your feedback and will share it with the care home's manager. The Bupa Customer Care Team.
The staff from management to cleaners are all very helpful. Nothing is too much trouble. You are always made welcome to see your family.
The staff from management to cleaners are all very helpful. Nothing is too much trouble. You are always made welcome to see your family.
Thank you for your review. We are pleased to hear about your positive experience and that you found all staff so friendly and welcoming. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.
My husband was transferred to Freelands Court on 27th April after 5 weeks in hospital. Sadly, he died on 28th April but my family and I were so grateful for all the attention and kindness from all the staff.
My husband was transferred to Freelands Court on 27th April after 5 weeks in hospital. Sadly, he died on 28th April but my family and I were so grateful for all the attention and kindness from all the staff.
Thank you for your review. We are pleased to hear about your family's positive experience at Freelands Croft and are glad to hear you are happy with the care your husband received. We appreciate your comments of our home and will share these with the home's manager. The Bupa Customer Care Team.
All carers and staff have been really kind, they cannot do enough to help us through the transition of my husband and our family having to come to terms with my husband having to be in a care home due to Dementia. We feel truly blessed to have found Freelands Croft. Thank you all so much.
All carers and staff have been really kind, they cannot do enough to help us through the transition of my husband and our family having to come to terms with my husband having to be in a care home due to Dementia. We feel truly blessed to have found Freelands Croft. Thank you all so much.
Thank you for your review. We are pleased to hear that both you and your husband are having positive experiences in Freelands Croft. We appreciate your comments about our home and staff, which we will share with the home's manager. The Bupa Customer Care Team.
Attention to care/support was excellent. The...
My self-funded short-term stay to reduce the adverse effects of taking NHS prescribed medication over a long period of time was very expensive without any contribution from the NHS!
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.
The staff are friendly and try very hard to help my mother to settle in, as often as she needs it. Respect is at the heart of everything that is done or planned. The residents are taken out on trips which is stimulating and helps them to live their memories as well as varying their days, which can...
The variety of activities at the home is very varied, from birthdays to pantomimes, to visits from dogs, duck eggs to ducks, singers and harpists.
Thank you for your review and kind words about our staff. I'm so pleased to hear that your mother is enjoying the many different things that are on offer.
Very helpful staff. All that should be done is being done.
Very helpful staff. All that should be done is being done.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.
The care home is a well-run outfit with a first class management team. The nurses and carers are most helpful at all times. My partner is very happy here she always feels safe and secure and wants to stay.
The care home is a well-run outfit with a first class management team. The nurses and carers are most helpful at all times. My partner is very happy here she always feels safe and secure and wants to stay.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.
My sister has been very well looked after at Freelands Croft Care Home. All the staff have been pleasant and kind to her and she has been happy here.
My sister has been very well looked after at Freelands Croft Care Home. All the staff have been pleasant and kind to her and she has been happy here.
Thank you for your review. I'm so glad to hear that your sister is happy in our care and well cared for.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.
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