
Peace of mind that my father is being well cared forDavid S(Son of Resident/Service User)

Freelands Croft is like a home away from homeDanielle H(Friend of Resident/Service User)

Great care and understanding from day one.A C(Son-in-law of Resident/Service User)

Peace of mind that my father is being well cared forDavid S(Son of Resident/Service User)

Freelands Croft is like a home away from homeDanielle H(Friend of Resident/Service User)

Great care and understanding from day one.A C(Son-in-law of Resident/Service User)

Freelands Croft provides specialised support tailored to individuals living with dementia, ranging from early-stage care through to more complex nursing, residential, short-stay, and day care requirements.
The home features 64 comfortable rooms designed to accommodate couples whenever possible. All rooms include private accessible wet rooms, flat-screen televisions, and 24-hour nurse call systems, with many offering scenic views across the large, landscaped gardens that wrap around the property.
Communal spaces are thoughtfully...
Care Provided by Freelands Croft Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.
The price(s) shown are provided by the care home. Contact Freelands Croft Care Home for full pricing details and T&Cs.
Contact Freelands Croft Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Sarika Kunwar (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (64)
Visiting
- The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re on the southern edge of Church Crookham, close to Redfields Garden Centre.
Parking
- Parking available on site.
Freelands Croft Care Home Reviews (111)
Freelands Croft Care Home has a Review Score of 9.6 (9.631) out of 10, based on 26 reviews in the last 2 years.
Over all time Freelands Croft Care Home has 111 reviews.
Very friendly carers, always someone around and open to hearing any queries you may have.
Thank you for your review of Freelands Croft Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the carers being friendly and open to hearing your queries. We will share your comments with the home's manager. The Bupa Customer Care Team
Dad was a resident at Freelands Croft for just over 18 months. The staff looked after him and supported the family with great care and respect. They were all unfailingly professional and friendly at all times. I would unreservedly recommend Freelands Croft.
Thank you for your review of Freelands Croft Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the support and care your father has received at the home. We will share your comments with the home's manager. The Bupa Customer Care Team.
Service in dining room very poor. Long delays in waiting for service.
Thank you for your review. Your comments are extremely important to us and our residents' health and wellbeing is our absolute priority. We will discuss your feedback with the care home's manager to help them continually improve their service. The Bupa Customer Care Team.
Staff friendly and room pleasant. Food nice and lovely that dad could eat lunch with mum during her stay. Communications particularly between shift changes, not very good and information often lost. A good number of staff on duty but mum often kept waiting for up to an hour when called for assistance. Activities engaging and published at the beginning of the week, which was helpful. A good system of labelling clothing for laundry purposes.
Thank you for your review of our care home. We are pleased to hear that you have had a positive experience here. We will discuss all your feedback with the care home's manager, to help them continually improve their service. The Bupa Customer Care Team.
My husband is being looked after very well at the moment and the staff are very helpful if we ask them about something that is bothering us.
Thank you for your review of Freelands Croft, we are pleased to hear that your husband is being well cared for at the home. We appreciate your comments about the home and will pass on your comments to the care home's manager. The Bupa Customer Care Team
My mother has had a bout of illness earlier this year and she was very ill and we didn't know if she'd recover. We were kept fully informed of GP visits and treatment. She has made a good recovery and is now back on her feet which is a happy outcome. We are all very happy with her support and care.
Thank you for your review, we are pleased to hear that your mother has recovered well, whilst staying with us. We are glad that you were kept involved in your mother's treatments and will share your comments with the care home's manager. The Bupa Customer Care Team.
My mother in law is treated with respect and kindness.
My dad received excellent care whilst in Freelands.
Thank you for your review. We are pleased to hear that your Dad has had a positive experience whilst staying at Freelands Croft and appreciate your comments about the home. We will share your feedback with the home's manager. The Bupa Customer Care Team.
My father was admitted to Freelands Croft for end of life care at the end of April. The staff were all excellent and whilst it was sadly only a very short time that my father was there, we were very happy with the care and facilities provided to us as a family. Would highly recommend.
Thank you for your review. We are pleased to hear that you and your Father had a positive experience in Freelands Croft and send our condolences to your family. We appreciate your feedback and will share it with the care home's manager. The Bupa Customer Care Team.
The staff from management to cleaners are all very helpful. Nothing is too much trouble. You are always made welcome to see your family.
Thank you for your review. We are pleased to hear about your positive experience and that you found all staff so friendly and welcoming. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.
My husband was transferred to Freelands Court on 27th April after 5 weeks in hospital. Sadly, he died on 28th April but my family and I were so grateful for all the attention and kindness from all the staff.
Thank you for your review. We are pleased to hear about your family's positive experience at Freelands Croft and are glad to hear you are happy with the care your husband received. We appreciate your comments of our home and will share these with the home's manager. The Bupa Customer Care Team.
All carers and staff have been really kind, they cannot do enough to help us through the transition of my husband and our family having to come to terms with my husband having to be in a care home due to Dementia. We feel truly blessed to have found Freelands Croft. Thank you all so much.
Thank you for your review. We are pleased to hear that both you and your husband are having positive experiences in Freelands Croft. We appreciate your comments about our home and staff, which we will share with the home's manager. The Bupa Customer Care Team.
Attention to care/support was excellent. The variety of activities provided, including a cinema, were good. The Coffee Pot Tea Room available for entertaining friends and visitors was much appreciated by all. Having an Activity Coordinator on hand was very useful.
The decoration on the ground floor corridors and the wall mounted photographs of residents, past and present, all helped to achieve a warm and friendly atmosphere.
My self-funded short-term stay to reduce the adverse effects of taking NHS prescribed medication over a long period of time was very expensive without any contribution from the NHS!
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.
The variety of activities at the home is very varied, from birthdays to pantomimes, to visits from dogs, duck eggs to ducks, singers and harpists.
Thank you for your review and kind words about our staff. I'm so pleased to hear that your mother is enjoying the many different things that are on offer.
Very helpful staff. All that should be done is being done.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.
The care home is a well-run outfit with a first class management team. The nurses and carers are most helpful at all times. My partner is very happy here she always feels safe and secure and wants to stay.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.
My sister has been very well looked after at Freelands Croft Care Home. All the staff have been pleasant and kind to her and she has been happy here.
Thank you for your review. I'm so glad to hear that your sister is happy in our care and well cared for.
Could not adapt to losing all my freedom i.e walking unaccompanied, just going out for a short walk to attain some exercise rather than a vegetable in my room. Have lost much mobility here because of lack of anything other than sedentary occupations.
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
I visit this home daily and always find the staff helpful. If I have any concerns I know the staff will always listen and help in any way they can.
Thank you for your review and kind words. I'm so pleased to her that anything that you have concerns over is sorted for you.
Mum came from another home where they told us she couldn't stand, walk, take part in activities, go on outings and had to drink from a beaker. Since being at Freelands Croft she has been walking and interacting with everyone. Everybody at Freelands from the management to the carers and housekeeping staff are all amazing and very caring. Nothing is too much trouble, my husband and I are very happy she has found a lovely home.
Thank you for your review. It is so lovely to hear that your mum has improved so much. I hope that she is enjoying the activities and made new friends.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 May 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 03 August 2026Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.
News (0) & Events (0)
There are no news items for Freelands Croft Care Home.
There are no upcoming events for Freelands Croft Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Accreditations
There are no accreditations posted yet for Freelands Croft Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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