Freelands Croft Care Home

Thank you.

I have been very pleased with the care from everyone at Freelands Croft. They have been very friendly and helpful. His room is kept tidy, and he enjoys his food. When I visit my husband, he always looks well cared for.

Great care and understanding from day one. Admin help assists with forms etc. The staff were all great with us and my father-in-law.

Perfectly acceptable care home with good overall practices. Room for improvement especially around the menu choices and meal times. Not all residents have the same needs but they are all treated the same instead of by their specialist needs especially those on short-term/respite stays. Residents are not given enough interaction based on their abilities.

We appreciate all that Freelands Croft have done for mum in making sure that her remaining time was comfortable.

Over recent days dad's health deteriorated rapidly, and this is when the Freelands team have excelled even more than usual. The care and compassion shared to our dad and our wider family has been awe-inspiring. The team have gone over and above with their support. We would like to extend our gratitude to the whole team at Freelands as we continue the journey.

Thank you everybody for a wonderful time. Bless you all.

My husband has recently joined Freelands. At what was a very difficult time the staff at Freelands were kind, helpful and considerate. My husband and I have no living relations and no children of our own, so after over fifty years together the decision was very difficult.

We are grateful for the help you have extended to my father. He has been safe and well cared for at all times. The staff really do seem to genuinely care about residents. The thing we have most struggled with has been the, sometimes, variable quality of the food (especially as Dad is vegetarian) and the lack of contact between teams and staff members, which can make it hard to get things done or sorted out.

Friendly staff who make visiting a pleasant experience. Mum has settled well and is enjoying the activities. The menus look lovely and Mum really appreciates the regular supplies of tea and biscuits!

My husband was admitted with Alzheimer's from day one he was loved and cared for very professionally. Nothing was ever too much for the staff to do and always with a loving smile no matter what time of day or night it was. The nursing home was so well organised and run and visitors were always welcome. We were always treated with the same care as our resident.

I really enjoy the food and the girls are very friendly. Bingo on a Monday is great fun.

Everyone is helpful and friendly, it's a treat to see the hairdresser every week.

My mother needed to be homed after suffering from a fast onset of Alzheimers. So when we started looking nursing homes, Freelands Croft Care Home came up on the list. After speaking to the management, doing a virtual tour, due to Covid-19 times and looking at the facilities, I felt comfortable for my mum to take up residency. My decision was justified when I got to meet some of the amazing staff who would go out of their way to make the residents feel comfortable. The care and support was excellent and the rooms provided adequate space to create a homely space. The management keep you up to date with what is going on in line with the current Covid-19 situation and are always on hand to help with any situations that arise, such as visiting. The grounds offer somewhere to walk with the residents although my mother was not well enough to take advantage of these and the numerous activities they have running. Freelands Croft Care Home offered exactly what we needed and I wouldn't hesitate to recommend it.

We are eternally grateful for the support and care mum has received in the past year. In particular when dad died in January and we were unable to comfort her due to lockdown. The staff were amazing, comforting her, holding her hand during the virtual funeral. They have also supported us with regular updates on her health and well-being. We cannot praise them enough.

Because my mother moved there during the pandemic, it has been very difficult to visit and I was unable to view the home prior to her being discharged there from hospital following a fall and fracture to her hip. The care staff however have been helpful and supportive and seem to treat my mum with kindness and respect. The resident liaison manager in particular has worked hard to reassure me and keep me informed about how mum is doing. We are quite a large close family and he has tried to respond to every request made by all of us.

Freelands Croft have looked after Mum with kindness and professionalism. They have been a great comfort to us during the pandemic. I saw her for the first time today for nearly a year and she was looking well and happy to finally see some family.

My mother has been a resident at Freelands Croft since May 2019. As we all know there has been a national lockdown in the UK over the past 12 months due to the COVID 19 outbreak therefore I have not been able to have human contact with mum. This all changed yesterday when we were allowed the visits inside care homes! I was the first family member to enter the home to visit my lovely mum and what an emotional day it was for me to once again hold my mum's hand and sit with her to paint her nails and listen to music. The main point of this review is to say how extremely professional the team at Freelands were during the whole procedure of yesterday's visit, all safety precautions were followed to allow a safe visit for me. It all ran so smoothly thanks to the planning and preparation. I cannot commend the team enough for how well they look after our loved ones. I can sleep easy at night knowing mum is safe and in the best hands with the nurses/caregivers and staff at Freelands!

I would like to say that everyone at Freelands Croft Care Home has worked so hard during this time to keep out family members healthy and happy. We have been in touch via video calls and pod visits when possible, and we can call anytime for updates. Hoping that we will be back to normality soon. Thank you to all staff, hope to see you all soon.

As a resident, I really enjoy my time here. The food is very nice, and the puddings are always lovely. The staff do a really good job of helping me during the day and at night. My room is nice, and I have my photos on the walls. The room needs paint, so hopefully, that'll happen soon. I love the Monday afternoon bingo.