
Peace of mind that my father is being well cared forDavid S(Son of Resident/Service User)

Freelands Croft is like a home away from homeDanielle H(Friend of Resident/Service User)

Great care and understanding from day one.A C(Son-in-law of Resident/Service User)

Peace of mind that my father is being well cared forDavid S(Son of Resident/Service User)

Freelands Croft is like a home away from homeDanielle H(Friend of Resident/Service User)

Great care and understanding from day one.A C(Son-in-law of Resident/Service User)

Freelands Croft provides specialised support tailored to individuals living with dementia, ranging from early-stage care through to more complex nursing, residential, short-stay, and day care requirements.
The home features 64 comfortable rooms designed to accommodate couples whenever possible. All rooms include private accessible wet rooms, flat-screen televisions, and 24-hour nurse call systems, with many offering scenic views across the large, landscaped gardens that wrap around the property.
Communal spaces are thoughtfully...
Care Provided by Freelands Croft Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.
The price(s) shown are provided by the care home. Contact Freelands Croft Care Home for full pricing details and T&Cs.
Contact Freelands Croft Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Sarika Kunwar (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (64)
Visiting
- The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re on the southern edge of Church Crookham, close to Redfields Garden Centre.
Parking
- Parking available on site.
Freelands Croft Care Home Reviews (111)
Freelands Croft Care Home has a Review Score of 9.6 (9.631) out of 10, based on 26 reviews in the last 2 years.
Over all time Freelands Croft Care Home has 111 reviews.
Perfectly acceptable care home with good overall practices. Room for improvement especially around the menu choices and meal times. Not all residents have the same needs but they are all treated the same instead of by their specialist needs especially those on short-term/respite stays. Residents are not given enough interaction based on their abilities.
We appreciate all that Freelands Croft have done for mum in making sure that her remaining time was comfortable.
Thank you for your review, we hope your family can be comforted knowing your mum received the best care possible.
Over recent days dad's health deteriorated rapidly, and this is when the Freelands team have excelled even more than usual. The care and compassion shared to our dad and our wider family has been awe-inspiring. The team have gone over and above with their support. We would like to extend our gratitude to the whole team at Freelands as we continue the journey.
Thank you for taking the time to leave us your lovely comments. We are so pleased to hear that you can feel at ease with your Dad in our care at Freelands Croft and that the team have gone above and beyond with their support. Please do let us know if there is anything more we can do to make your dad as comfortable as possible.
Thank you everybody for a wonderful time. Bless you all.
Thank you for your kind review. We really appreciate you taking the time to leave us your feedback.
My husband has recently joined Freelands. At what was a very difficult time the staff at Freelands were kind, helpful and considerate. My husband and I have no living relations and no children of our own, so after over fifty years together the decision was very difficult.
We appreciate you taking the time to leave us your review. We hope Freelands care home did everything possible to make the transition as easy as possible and it is always nice to hear words like "kind" and "considerate" being used to describe our care. Please let us know if there is anything we can do to make your husbands stay as comfortable as possible and we look forward to seeing you again soon.
We are grateful for the help you have extended to my father. He has been safe and well cared for at all times. The staff really do seem to genuinely care about residents. The thing we have most struggled with has been the, sometimes, variable quality of the food (especially as Dad is vegetarian) and the lack of contact between teams and staff members, which can make it hard to get things done or sorted out.
Thank you for your feedback. We are happy to hear that you feel your Father has been well cared for. I will certainly pass your comments about the meals and communication on to the management team and ask them to contact you about this.
Friendly staff who make visiting a pleasant experience. Mum has settled well and is enjoying the activities. The menus look lovely and Mum really appreciates the regular supplies of tea and biscuits!
Thank you for your feedback. We hope Freelands Croft Care Home did everything possible to make the transition as easy as possible for your Mum. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.
My husband was admitted with Alzheimer's from day one he was loved and cared for very professionally. Nothing was ever too much for the staff to do and always with a loving smile no matter what time of day or night it was. The nursing home was so well organised and run and visitors were always welcome. We were always treated with the same care as our resident.
We appreciate you taking the time to leave us your comments, It is lovely to hear that you found the care for your husband loving and professional. Thank you for choosing Freelands Croft for your husband's stay.
I really enjoy the food and the girls are very friendly. Bingo on a Monday is great fun.
Thank you for your feedback. We are glad to hear you enjoy the bingo!
Everyone is helpful and friendly, it's a treat to see the hairdresser every week.
Thank you for taking the time to leave us your review. We are happy to hear you enjoy the garden. Thank you for choosing us for your care.
My mother needed to be homed after suffering from a fast onset of Alzheimers. So when we started looking nursing homes, Freelands Croft Care Home came up on the list. After speaking to the management, doing a virtual tour, due to Covid-19 times and looking at the facilities, I felt comfortable for my mum to take up residency. My decision was justified when I got to meet some of the amazing staff who would go out of their way to make the residents feel comfortable. The care and support was excellent and the rooms provided adequate space to create a homely space. The management keep you up to date with what is going on in line with the current Covid-19 situation and are always on hand to help with any situations that arise, such as visiting. The grounds offer somewhere to walk with the residents although my mother was not well enough to take advantage of these and the numerous activities they have running. Freelands Croft Care Home offered exactly what we needed and I wouldn't hesitate to recommend it.
We appreciate you taking the time to leave us your lovely review. We are glad to hear that you felt welcomed and supported by the whole team at Freelands Croft. Hopefully, you can go away from this knowing that your mum received the very best care possible. Thank you again for your recommendation.
We are eternally grateful for the support and care mum has received in the past year. In particular when dad died in January and we were unable to comfort her due to lockdown. The staff were amazing, comforting her, holding her hand during the virtual funeral. They have also supported us with regular updates on her health and well-being. We cannot praise them enough.
Thank you for taking the time to leave us a review. We are glad to have been able to help support your Mum through this difficult time and we hope to continue to provide her with the best care possible.
Because my mother moved there during the pandemic, it has been very difficult to visit and I was unable to view the home prior to her being discharged there from hospital following a fall and fracture to her hip. The care staff however have been helpful and supportive and seem to treat my mum with kindness and respect. The resident liaison manager in particular has worked hard to reassure me and keep me informed about how mum is doing. We are quite a large close family and he has tried to respond to every request made by all of us.
Thank you for your review. It has been a difficult time for you not being able to see the home beforehand and with the restricted visits due to the COVID situation and thank you for understanding. I hope your mother is enjoying her stay with us and if there is anything more we can do please just let the team know.
Freelands Croft have looked after Mum with kindness and professionalism. They have been a great comfort to us during the pandemic. I saw her for the first time today for nearly a year and she was looking well and happy to finally see some family.
Thank you for your lovely words, we really appreciate your kind feedback. We are so pleased that you can feel at ease with your Mum in our care at Freelands Croft.
My mother has been a resident at Freelands Croft since May 2019. As we all know there has been a national lockdown in the UK over the past 12 months due to the COVID 19 outbreak therefore I have not been able to have human contact with mum. This all changed yesterday when we were allowed the visits inside care homes! I was the first family member to enter the home to visit my lovely mum and what an emotional day it was for me to once again hold my mum's hand and sit with her to paint her nails and listen to music. The main point of this review is to say how extremely professional the team at Freelands were during the whole procedure of yesterday's visit, all safety precautions were followed to allow a safe visit for me. It all ran so smoothly thanks to the planning and preparation. I cannot commend the team enough for how well they look after our loved ones. I can sleep easy at night knowing mum is safe and in the best hands with the nurses/caregivers and staff at Freelands!
Thank you for taking the time to leave such a lovely review. We are so happy to be able to welcome our families back in to visit. We are glad to hear that you felt safe and that it all went so smoothly. Thank you again.
I would like to say that everyone at Freelands Croft Care Home has worked so hard during this time to keep out family members healthy and happy. We have been in touch via video calls and pod visits when possible, and we can call anytime for updates. Hoping that we will be back to normality soon. Thank you to all staff, hope to see you all soon.
Thank you so much for taking the time to leave such a lovely review! We are so happy to hear you have kept in touch where possible! We cannot wait to eventually open our doors up again and welcome loved ones with open arms. Please let us know if there is anything else we can do for you.
As a resident, I really enjoy my time here. The food is very nice, and the puddings are always lovely. The staff do a really good job of helping me during the day and at night. My room is nice, and I have my photos on the walls. The room needs paint, so hopefully, that'll happen soon. I love the Monday afternoon bingo.
Thank you for your lovely review; we are so pleased to hear you're enjoying your stay with us.
My mum has been a resident for over 8 years now and I can not fault the nursing staff and activities team at Freelands Croft. Mum has been cared for by a loving and conscientious team of people who take the time she needs to make sure she is happy and healthy dealing with both her type 1 diabetes and Alzheimer’s. They are patient and kind with everything they need to do always putting her needs and welfare first. I am so confident that she is receiving the best care, especially during this scary time. They have FaceTimed me and I have been able to have a window visit which, although I know she doesn’t understand, has brought me much comfort. Thank you.
Thank you for such kind words, we are happy to hear you feel like a part of our Freelands Croft family.
As a family, we have to have trust and assurance that our precious mum is cared for with compassion, love and respect. The staff are all this and much more. Whether it's an update on mum's day or an emergency, or even just to see how mum was when she was in hospital recently. I can't thank them enough. Your professionalism, care and attention is outstanding.
Lots of love and respect.
We really appreciate your lovely words about Freelands Croft Care Home. We are very happy to hear you can feel at ease with your Mum in our care, we are glad to help you and your family through such a difficult time. Thank you for trusting us with your loved one’s care, please let us know if there is anything else we can do for you or your family.
Activities and staff make it easy for FaceTime to happen even though everyone is busy.
Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 May 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 03 August 2026Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.
News (0) & Events (0)
There are no news items for Freelands Croft Care Home.
There are no upcoming events for Freelands Croft Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Accreditations
There are no accreditations posted yet for Freelands Croft Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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