Freelands Croft Care Home

Redfields Lane, Church Crookham, Fleet GU52 0AD
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9.6 108 Reviews
  • Freelands Croft Care Home, Fleet
Freelands Croft is dedicated to caring for those with dementia, from early onset to more complex end-of-life needs - with nursing, residential and short stay care.

There are 64 lovely rooms, and the home will always do its best to accommodate couples. Each of the comfortable en-suite bedrooms features their own accessible wet room, flat-screen TV and 24-hour nurse call system and many have views of their large landscaped gardens that wrap around the home. There are lots of places to choose from for some company or tranquillity.

Freelands Croft has four lounges, and a huge wrap-around garden is perfect for a gentle stroll. The home’s interior has been decorated to suit individuals with dementia, being colour-themed and including memory triggers.

Residents can enjoy a bit of pampering in the hair salon or pop into the vintage-style café. The reminiscence room helps to recapture memories from the past.

Good food is so important for many reasons. Tempting meals and snacks can be enjoyed in the bright and airy dining rooms or in the comfort of the resident’s own room. Soon after a resident arrives at Freelands, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Visiting musicians, curry and quiz nights, and musical bingo are examples of some of the activities residents can experience, alongside weekly outings, arts and crafts or coffee mornings.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Freelands Croft'.
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Care Provided by Freelands Croft Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1395
  • Self-Funded Nursing Dementia Care: from £1594
  • RESPITE Self-Funded Residential Dementia Care: from £1535
  • RESPITE Self-Funded Nursing Dementia Care: from £1755

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Freelands Croft Care Home to find out the exact price for your requirements.

Contact Freelands Croft Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Freelands Croft Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sarika Kunwar (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re on the southern edge of Church Crookham, close to Redfields Garden Centre.

Parking

  • Parking available on site.

Freelands Croft Care Home Reviews (108)

9.6

Freelands Croft Care Home has a Review Score of 9.6 (9.561) out of 10, based on 28 reviews in the last 2 years.
Over all time Freelands Croft Care Home has 108 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Freelands Croft Care Home
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Total of 108, showing 101-108
Review from C C (Daughter of Resident) published on 12 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father who sadly passed away this week spent five and a half years at Freelands Croft Care Home. He suffered from dementia. He has the most caring passing with excellent care from all the experienced staff under the management who are first class.
During his stay, he enjoyed the food, environment
and entertainment. He was able to occupy the same room for all his 5 and a half years stay.
I am so happy that we chose Freelands Croft Care Home and would strongly recommend it. Many thanks to the management and staff over the years.
Reply from Jayne Duck, Customer Services Administrator at Freelands Croft Care HomeSo sorry to hear of your loss, please accept our condolences. It is lovely to hear that your father enjoyed all the different things at the home and I hope that you have some happy memories of him while he stayed with us.
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Review from Timothy John D (Resident) published on 12 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as I got to Freelands, I was so welcome from day one until I left after 12 days. Everybody was so helpful and caring at any hour of the day. If there was on the menu I did not like or was able to eat, the chef would bend over backwards to get me something I would like, on odd occasions I would
be unable to eat 3 times a day.


All the staff and nurses were excellent, superb. I can't praise them enough for what they did for me. The hairdresser to the cleaners were all so excellent in every department, everybody looked after me well all the time. I am looking forward to the next time I go back for another holiday, it's so laid back that you forget they are the staff who are looking after you. Thank you very much.

Reply from Tom M, Customer Service Administrator at Freelands Croft Care HomeWe're very appreciative of any feedback we receive and we're very happy to hear you enjoyed your holiday with us and you got a full experience of our home!
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Review from Tim P (Son of Resident) published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother recently passed away and I would just like to commend all the staff and management at Freelands Croft for the caring, professional and empathetic way they looked after my mother. She was always a lady of dignity and your staff ensured she felt this way until her passing.
They are all a credit
to your business.
Reply from Simone Berkeley, Customer Service Advisor at Freelands Croft Care HomeCondolences. Thank you for taking the time to write a review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team
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Review from Robert M (Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been staying at Freelands Croft for 5 weeks respite and I have been happy, content, have been made welcome and have had a free run during my stay. I have received help and support as I have needed it and the staff are all wonderful.
If respite is needed in future, I would certainly return to
Freeland Croft.
Reply from Emily Wilson, Customer Service Administrator at Freelands Croft Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Jan B (Daughter of Resident) published on 12 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother's care in this home has been lovely, mum was very ill but the care and compassion was excellent. Thank you is just not enough.
Reply from Rose Pickering, Customer Service Administrator at Freelands Croft Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Helen D (Resident) published on 30 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was greeted by the home manager and taken to his room by his deputy. The room was pleasant and had an en suite toilet and shower. Over the next few days I met several carers all cheerful efficient and gentle. The call button was always swiftly responded to. The cook dealt well with my special diet.
I am looking forward to my next stay at Freelands Croft.
Reply from Rachel Elliott, Customer Service Administrator at Freelands Croft Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Christine E (Wife of Resident) published on 21 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went to meet the manager. Very nice offered tea and coffee by staff. Showed all over home, met staff on call. My husband went in for respite well looked after. Impressed by staff, friendly. Rooms very nice. Bathroom with wet room. His visitor very impressed. Nice gardens. Very quiet, would really
recommend to anybody needing a care home.
Reply from Rose Pickering, Customer Service Administrator at Freelands Croft Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from T J (Son of Resident) published on 21 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found visiting a bit testing at times, but the support was there if I needed it, but being a private person I kept my feelings to myself.
Reply from Rose Pickering, Customer Service Administrator at Freelands Croft Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Current Review Score: 9.6 (9.561)

Overview of Review Score

The Review Score of 9.6 (9.561) out of 10 for Freelands Croft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.561 for Freelands Croft Care Home is calculated as follows: ( (229 Excellents x 5) + (79 Goods x 4) + (11 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 330 Ratings = 4.561
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Freelands Croft Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 30 Dec 2025

Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (0)

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