Peace of mind that my father is being well cared forDavid S(Son of Resident/Service User)
Freelands Croft is like a home away from homeDanielle H(Friend of Resident/Service User)
Great care and understanding from day one.A C(Son-in-law of Resident/Service User)
Peace of mind that my father is being well cared forDavid S(Son of Resident/Service User)
Freelands Croft is like a home away from homeDanielle H(Friend of Resident/Service User)
Great care and understanding from day one.A C(Son-in-law of Resident/Service User)
Freelands Croft provides specialised support tailored to individuals living with dementia, ranging from early-stage care through to more complex nursing, residential, short-stay, and day care requirements.
The home features 64 comfortable rooms designed to accommodate couples whenever possible. All rooms include private accessible wet rooms, flat-screen televisions, and 24-hour nurse call systems, with many offering scenic views across the large, landscaped gardens that wrap around the property.
Communal spaces are thoughtfully...
Freelands Croft provides specialised support tailored to individuals living with dementia, ranging from early-stage care through to more complex nursing, residential, short-stay, and day care requirements.
The home features 64 comfortable rooms designed to accommodate couples whenever possible. All rooms include private accessible wet rooms, flat-screen televisions, and 24-hour nurse call systems, with many offering scenic views across the large, landscaped gardens that wrap around the property.
Communal spaces are thoughtfully designed to balance socialisation and quiet relaxation, featuring four distinct lounges and an extensive wrap-around garden with pleasant paths for gentle walks.
The interior has been carefully adapted for residents with dementia, utilising specific colour-coding and memory triggers to aid navigation and familiarity. Additional on-site amenities include an in-house hair salon, a vintage-style café, and a dedicated reminiscence room created to help residents comfortably reconnect with memories.
Recognising the vital role of nutrition, the home offers freshly prepared meals and snacks served either in the bright, airy communal dining rooms or privately in residents' rooms. Catering is fully personalised following arrival consultations to accommodate individual dietary requirements and personal preferences.
A vibrant community atmosphere is central to daily life at Freelands Croft, where the activity schedule is shaped around residents' individual interests and hobbies.
Residents can enjoy regular visiting musicians, interactive social events like curry and quiz nights and musical bingo, creative arts and crafts sessions, weekly coffee mornings, and supervised weekly outings into the local community.
To see regular updates, photos, and day-to-day life at the residence, search for 'Bupa UK Freelands Croft' on Facebook.
Contact Freelands Croft Care Home to confirm what's included and get a personalised quote:
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.
The price(s) shown are provided by the care home. Contact Freelands Croft Care Home for full pricing details and T&Cs.
Freelands Croft Care Home has a Review Score of 9.6 (9.624) out of 10, based on 28 reviews in the last 2 years.
Over all time Freelands Croft Care Home has 114 reviews.
Could not adapt to losing all my freedom i.e walking unaccompanied, just going out for a short walk to attain some exercise rather than a vegetable in my room. Have lost much mobility here because of lack of anything other than sedentary occupations.
Could not adapt to losing all my freedom i.e walking unaccompanied, just going out for a short walk to attain some exercise rather than a vegetable in my room. Have lost much mobility here because of lack of anything other than sedentary occupations.
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
I visit this home daily and always find the staff helpful. If I have any concerns I know the staff will always listen and help in any way they can.
I visit this home daily and always find the staff helpful. If I have any concerns I know the staff will always listen and help in any way they can.
Thank you for your review and kind words. I'm so pleased to her that anything that you have concerns over is sorted for you.
Mum came from another home where they told us she couldn't stand, walk, take part in activities, go on outings and had to drink from a beaker. Since being at Freelands Croft she has been walking and interacting with everyone. Everybody at Freelands from the management to the carers and housekeeping...
Mum came from another home where they told us she couldn't stand, walk, take part in activities, go on outings and had to drink from a beaker. Since being at Freelands Croft she has been walking and interacting with everyone. Everybody at Freelands from the management to the carers and housekeeping staff are all amazing and very caring. Nothing is too much trouble, my husband and I are very happy she has found a lovely home.
Thank you for your review. It is so lovely to hear that your mum has improved so much. I hope that she is enjoying the activities and made new friends.
Find the home very good, very clean all together. The food is very good, the staff friendly and good.
Find the home very good, very clean all together. The food is very good, the staff friendly and good.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.
I felt very welcome and feel safe. I feel I need more diabetic foods supplied such as custard, cakes, sugar-free drinks such as fruit juices and squash. I feel my family are welcome and actively encouraged to join in the activities.
I felt very welcome and feel safe. I feel I need more diabetic foods supplied such as custard, cakes, sugar-free drinks such as fruit juices and squash. I feel my family are welcome and actively encouraged to join in the activities.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
My Grandad was in Freelands Croft Care Home for just over 5 years, unfortunately, he is no longer with us. It was a hard decision to move him into a nursing home but we realised it was for his own good due to his dementia diagnosis. Our experience of the service they provided was exemplary. The...
My Grandad was in Freelands Croft Care Home for just over 5 years, unfortunately, he is no longer with us. It was a hard decision to move him into a nursing home but we realised it was for his own good due to his dementia diagnosis. Our experience of the service they provided was exemplary. The facilities, location and most importantly the staff are excellent. They have provided my Grandad with an extremely high level of person-centred care and they have always provided myself and the rest of my family with the same reassurance that he is safe and happy and is being treated with the respect that he deserved. I cannot recommend Freelands Croft enough. The one thing my Grandad looked forward to was the weekly outings which could be to the Seaside for Fish & Chips or just visiting the local Garden Centre for Afternoon Tea.
So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I hope that in time to come when you look back on the time that your Grandad was with us it gives you comfort knowing that he was safe and happy.
During his stay, he enjoyed the food,...
I am so happy that we chose Freelands Croft Care Home and would strongly recommend it. Many thanks to the management and staff over the years.
So sorry to hear of your loss, please accept our condolences. It is lovely to hear that your father enjoyed all the different things at the home and I hope that you have some happy memories of him while he stayed with us.
As soon as I got to Freelands, I was so welcome from day one until I left after 12 days. Everybody was so helpful and caring at any hour of the day. If there was on the menu I did not like or was able to eat, the chef would bend over backwards to get me something I would like, on odd occasions I...
As soon as I got to Freelands, I was so welcome from day one until I left after 12 days. Everybody was so helpful and caring at any hour of the day. If there was on the menu I did not like or was able to eat, the chef would bend over backwards to get me something I would like, on odd occasions I would be unable to eat 3 times a day.
All the staff and nurses were excellent, superb. I can't praise them enough for what they did for me. The hairdresser to the cleaners were all so excellent in every department, everybody looked after me well all the time. I am looking forward to the next time I go back for another holiday, it's so laid back that you forget they are the staff who are looking after you. Thank you very much.
We're very appreciative of any feedback we receive and we're very happy to hear you enjoyed your holiday with us and you got a full experience of our home!
They are all a...
They are all a credit to your business.
Condolences. Thank you for taking the time to write a review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team
If respite is needed in future, I would certainly return...
If respite is needed in future, I would certainly return to Freeland Croft.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
My mother's care in this home has been lovely, mum was very ill but the care and compassion was excellent. Thank you is just not enough.
My mother's care in this home has been lovely, mum was very ill but the care and compassion was excellent. Thank you is just not enough.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
I was greeted by the home manager and taken to his room by his deputy. The room was pleasant and had an en suite toilet and shower. Over the next few days I met several carers all cheerful efficient and gentle. The call button was always swiftly responded to. The cook dealt well with my special...
I was greeted by the home manager and taken to his room by his deputy. The room was pleasant and had an en suite toilet and shower. Over the next few days I met several carers all cheerful efficient and gentle. The call button was always swiftly responded to. The cook dealt well with my special diet. I am looking forward to my next stay at Freelands Croft.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
I went to meet the manager. Very nice offered tea and coffee by staff. Showed all over home, met staff on call. My husband went in for respite well looked after. Impressed by staff, friendly. Rooms very nice. Bathroom with wet room. His visitor very impressed. Nice gardens. Very quiet, would really...
I went to meet the manager. Very nice offered tea and coffee by staff. Showed all over home, met staff on call. My husband went in for respite well looked after. Impressed by staff, friendly. Rooms very nice. Bathroom with wet room. His visitor very impressed. Nice gardens. Very quiet, would really recommend to anybody needing a care home.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
I found visiting a bit testing at times, but the support was there if I needed it, but being a private person I kept my feelings to myself.
I found visiting a bit testing at times, but the support was there if I needed it, but being a private person I kept my feelings to myself.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.
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