
Peace of mind that my father is being well cared forDavid S(Son of Resident/Service User)

Freelands Croft is like a home away from homeDanielle H(Friend of Resident/Service User)

Great care and understanding from day one.A C(Son-in-law of Resident/Service User)

Peace of mind that my father is being well cared forDavid S(Son of Resident/Service User)

Freelands Croft is like a home away from homeDanielle H(Friend of Resident/Service User)

Great care and understanding from day one.A C(Son-in-law of Resident/Service User)

Freelands Croft provides specialised support tailored to individuals living with dementia, ranging from early-stage care through to more complex nursing, residential, short-stay, and day care requirements.
The home features 64 comfortable rooms designed to accommodate couples whenever possible. All rooms include private accessible wet rooms, flat-screen televisions, and 24-hour nurse call systems, with many offering scenic views across the large, landscaped gardens that wrap around the property.
Communal spaces are thoughtfully...
Care Provided by Freelands Croft Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.
The price(s) shown are provided by the care home. Contact Freelands Croft Care Home for full pricing details and T&Cs.
Contact Freelands Croft Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Sarika Kunwar (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (64)
Visiting
- The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re on the southern edge of Church Crookham, close to Redfields Garden Centre.
Parking
- Parking available on site.
Freelands Croft Care Home Reviews (111)
Freelands Croft Care Home has a Review Score of 9.6 (9.631) out of 10, based on 26 reviews in the last 2 years.
Over all time Freelands Croft Care Home has 111 reviews.
My wife has been well cared for here at this very comfortable home. My daughter and myself have an excellent understanding of my wife's care needs due to the outstanding service given by the staff. We can't see that much more could be done for my wife's comfort, and we thank all the staff for their continued support. Keep up the good work.
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Your wife's stay as comfortable as possible.
Freelands Croft Care Home is amazing, lovely staff, very clean, good parking, and great food. Staff are attentive and polite and they listen to the residents and family relatives. This care home definitely does not disappoint.
Thank you for your lovely review. It is always nice to hear words like attentive and polite being used to describe our staff. We hope to continue providing your loved one with the best possible care.
Disgusting. Absolutely disgusting, for the amount of money residents are paying to stay in the home the level of care and treatment is appalling. Would not recommend anyone to stay there. Residents are left screaming in their rooms or wandering the corridors naked. Would not recommend anyone to send a loved one there if you care about them.
Thank you for taking the time to leave your review, we're concerned about the experience you have detailed during your visit. The team at Freelands Croft are committed to delivering a high quality of care and continue to work hard to achieve this. We've spoken to the home, and they are not aware of...
My wife has been in Freelands Croft Care Home for about 2 months now and I have found everyone treats not only the residents but visitors so well with a lot of respect at staff are always on hand to help. I think I would find it hard to find a better place for my wife to be a resident in .
Thank you for your lovely review. It is so wonderful to hear that you are impressed with the high standards of care and respect shown by our staff at Freelands Croft Care Home. We hope to continue providing your loved one with the best possible care.
Very attentive and caring staff. The care home is clean and expertly run. Always contacted if there were any issues.
Thank you for your review. We hope to continue providing your loved one with the best possible care. We will certainly pass your comments on to the manager.
My husband went into Freelands Croft for respite care in July 2024 and has since become a permanent resident. I have been very impressed from the start by all of the staff. We had an initial assessment by two very professional and caring ladies. The receptionist who showed us around was very cheerful and thorough. The management, nursing staff and care assistants are friendly, approachable and have a can-do attitude. Nothing is too much trouble. This is backed up by great catering, cleaning, laundry and maintenance people. My husband is constantly being monitored and assisted if required. I can check this online. The meals are of a good standard with lots of variety. Snacks and drinks are in frequent supply. There is an appropriate and full programme of activities which residents can join if they wish. I feel very lucky that he has a place there, as it feels homely and has a lovely atmosphere. He has a large room with a view of the garden. But most of all, the staff are great!
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
When booking to look around, I was so impressed with one of the staff who arranged a time the same day, and how quickly he sent me over relevant information. Also, the follow-up call and email to see what we thought and if we needed any help. A staff member showed us around and was so understanding and answered our questions. When told Mum had a place there and the moving date, the manager telephoned and arranged that we could go in before and choose her room and bring some items in to make it more homely and familiar for Mum when she arrived. I have been so impressed at the high standard of care provided, and the support Mum has had. All the staff have been so friendly and respectful to Mum and the communication has been excellent. Mum is safe and well looked after and is slowly starting to interact with others and participate in the many activities on offer. Having access to the GP, a hairdresser and a chiropodist is great. I am so impressed with how well Mum is cared for. She seems so much happier.
Thank you for your lovely review. We hope Freelands Croft Care Home did everything possible to make the transition as easy as possible. We are very happy to hear you can feel at ease with your mum in our care and it is always nice to hear from family members feeling like their loved one is cared...
My mum moved into Freelands Croft at the end of November 2023. Their care for her is excellent, myself and my dad feel very grateful that she is safe and so well cared for. Her decline has been rapid but the staff are always there to ease our fears and listen to our concerns. Now and again we have experienced minor issues but when highlighted to the unit manager these have been rectified. We are always met with a warm welcome on Skylark. We feel blessed.
Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make mums stay as comfortable as possible.
It is our first experience of using this type of establishment. Despite it being at a traumatic time it was made easier by the friendly staff and excellent care given. Time has shown that our choice of care home has been the right one and we will be pleased for this to be a home during the coming days.
We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult transition and please do let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.
My husband was admitted to the home from the hospital just before Christmas which was upsetting for our family but he has settled in well and loves his 'room with a view'. The staff are caring and obliging and he now regards this as his home and is happy. A great relief for us. Our thanks to all the staff.
Thank you for your feedback. We are glad to have helped you and your family through such a difficult transition, and pleased to hear your husband has settled in well in our home. Please let us know if there is anything we can do at Freelands Croft to make your loved ones stay as comfortable as possible.
The care home itself is very clean. There are many rooms and the lounge is very cosy. The dining room is spacious and clean. The meals are freshly made, tasty and well presented and the garden is extremely spacious. The staff are kind and friendly and greeted me warmly.
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing them with the best possible care.
I have always found the home welcoming, and the residents there seem happy and get to engage with a good selection of activities. The home is well laid out and has lovely community gardens too. It is always enjoyable to visit.
Thank you for your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing them with the best possible care.
The staff are all really friendly, helpful and attentive to my Mother's needs, she suffers with dementia and had previously been cared for at home, being in the home has given her a spring back in her step and her mental well-being has increased significantly as a consequence of her interactions with others in the home both residents and staff. I would highly recommend the home.
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.
I saw her lunch, and it looked lovely.
Thank you for taking the time to leave a review. It is always nice to hear from family members who feel like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Gran's stay as comfortable as possible.
My aunt has been at Freelands Croft Care Home for about 17 months and is as contented as someone can be in this situation. The staff are lovely and my aunt is very attached to some of them. They also make every effort to keep me informed of any issues. It is a weight off my mind knowing that she is warm, comfortable and safe.
Thank you for your lovely review. We are very happy to hear you can feel at ease with your Aunt in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.
My mum has been in this care home now for 2.5 years and I’m very pleased with her care. All of the staff are very friendly, kind and caring and I wouldn’t put my mum into any care home that I wouldn’t feel happy to be in myself.
We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care.
On many occasions her bed has not been made or she's been on the bed with no sheets. I've visited to find stained bedding etc whilst she is still using it.
I do feel that more effort could be made to give her a better quality of life by making sure she doesn't stay in bed all day, her curtains get opened to lighten the room plus food seems to left in her room all morning which is a bit unsightly and needs to be removed earlier.
I am generally happy with the care she does receive and I do appreciate all that the staff do however I did need to put the above forward for you to look at.
Thank you for taking the time to leave your review. We are concerned to hear this and we will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make loved ones stay as comfortable as possible.
The staff are always on hand and ready to help.
Mum has the freedom to move around the home, but we know she is safe.
Her room is spacious, clean and tidy.
Thank you.
Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care, and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make her stay as comfortable as possible.
I have been very pleased with the care from everyone at Freelands Croft. They have been very friendly and helpful. His room is kept tidy, and he enjoys his food. When I visit my husband, he always looks well cared for.
Thank you for your kind words. It is always nice to hear words like “very helpful” and “helpful” being used to describe our care. We hope to continue providing your husband with the best possible care, and we look forward to seeing you again soon.
Great care and understanding from day one. Admin help assists with forms etc. The staff were all great with us and my father-in-law.
Thank you for taking the time to leave your review. We are so glad to hear that you are impressed with the care your father-in-law is receiving. Please let us know if there is anything we can do to make your father-in-law's stay as comfortable as possible.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 May 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 03 August 2026Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.
News (0) & Events (0)
There are no news items for Freelands Croft Care Home.
There are no upcoming events for Freelands Croft Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Accreditations
There are no accreditations posted yet for Freelands Croft Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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