Freelands Croft Care Home

Redfields Lane, Church Crookham, Fleet GU52 0AD
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9.6 104 Reviews
  • Freelands Croft Care Home, Fleet
Freelands Croft is dedicated to caring for those with dementia, from early onset to more complex end-of-life needs - with nursing, residential and short stay care.

There are 64 lovely rooms, and the home will always do its best to accommodate couples. Each of the comfortable en-suite bedrooms features their own accessible wet room, flat-screen TV and 24-hour nurse call system and many have views of their large landscaped gardens that wrap around the home. There are lots of places to choose from for some company or tranquillity.

Freelands Croft has four lounges, and a huge wrap-around garden is perfect for a gentle stroll. The home’s interior has been decorated to suit individuals with dementia, being colour-themed and including memory triggers.

Residents can enjoy a bit of pampering in the hair salon or pop into the vintage-style café. The reminiscence room helps to recapture memories from the past.

Good food is so important for many reasons. Tempting meals and snacks can be enjoyed in the bright and airy dining rooms or in the comfort of the resident’s own room. Soon after a resident arrives at Freelands, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Visiting musicians, curry and quiz nights, and musical bingo are examples of some of the activities residents can experience, alongside weekly outings, arts and crafts or coffee mornings.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Freelands Croft'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sarika Kunwar (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re on the southern edge of Church Crookham, close to Redfields Garden Centre.

Parking

  • Parking available on site.

Freelands Croft Care Home Reviews (104)

Total of 104, showing 21-40
9.6

Freelands Croft Care Home has a Review Score of 9.6 (9.588) out of 10, based on 31 reviews in the last 2 years. Over all time Freelands Croft Care Home has 104 reviews.

Overall Experience

  • 68
  • 31
  • 4
  • 0
  • 1

Date Published

104
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Review from Linda S (Wife of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to the home from the hospital just before Christmas which was upsetting for our family but he has settled in well and loves his 'room with a view'. The staff are caring and obliging and he now regards this as his home and is happy. A great relief for us. Our thanks to all the
staff.

Reply from Grace Langfield, Customer Service Adviser at Freelands Croft Care Home

Thank you for your feedback. We are glad to have helped you and your family through such a difficult transition, and pleased to hear your husband has settled in well in our home. Please let us know if there is anything we can do at Freelands Croft to make your loved ones stay as comfortable as possible.

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Review from N T (Friend of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home itself is very clean. There are many rooms and the lounge is very cosy. The dining room is spacious and clean. The meals are freshly made, tasty and well presented and the garden is extremely spacious. The staff are kind and friendly and greeted me warmly.

Reply from Eden Tomlinson, Customer Service Adviser at Freelands Croft Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing them with the best possible care.

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Review from L J (Friend of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the home welcoming, and the residents there seem happy and get to engage with a good selection of activities. The home is well laid out and has lovely community gardens too. It is always enjoyable to visit.

Reply from Eden Tomlinson, Customer Service Adviser at Freelands Croft Care Home

Thank you for your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing them with the best possible care.

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Review from Sally N (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was recently admitted to Freelands Croft Care Home, after two weeks in the home the transformation witnessed in my Mother is amazing, she is very happy there, loves the interactions with the other residents and has settled better than we could have imagined. She is clearly well cared for,
she is always clean, tidy and well-presented, it is evident that there is care and consideration when it comes to getting her dressed and ready for the day, she enjoys the daily activities and seems really content.
The staff are all really friendly, helpful and attentive to my Mother's needs, she suffers with dementia and had previously been cared for at home, being in the home has given her a spring back in her step and her mental well-being has increased significantly as a consequence of her interactions with others in the home both residents and staff. I would highly recommend the home.

Reply from Eden Tomlinson, Customer Service Adviser at Freelands Croft Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review from Scott S (Grandson of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came in to see my gran, she looked clean, happy and well cared for.
I saw her lunch, and it looked lovely.

Reply from Eden Tomlinson, Customer Service Adviser at Freelands Croft Care Home

Thank you for taking the time to leave a review. It is always nice to hear from family members who feel like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Gran's stay as comfortable as possible.

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Review from G V (Granddaughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is so happy at Freelands. She particularly enjoys the food which has been adapted to her needs but still presented in a way she enjoys.

Reply from Eden Tomlinson, Customer Service Adviser at Freelands Croft Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your grandmother in our care. Thank you for choosing Freeland's Croft Care Home for her stay.

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Review from Louise Y (Niece of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Freelands Croft Care Home for about 17 months and is as contented as someone can be in this situation. The staff are lovely and my aunt is very attached to some of them. They also make every effort to keep me informed of any issues. It is a weight off my mind knowing that she is
warm, comfortable and safe.

Reply from Eden Tomlinson, Customer Service Adviser at Freelands Croft Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Aunt in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from Nikki C (Daughter of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this care home now for 2.5 years and I’m very pleased with her care. All of the staff are very friendly, kind and caring and I wouldn’t put my mum into any care home that I wouldn’t feel happy to be in myself.

Reply from Eden Tomlinson, Customer Service Adviser at Freelands Croft Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care.

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Review from Stephanie R (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's very disappointing that every time I visit there seems to be personal belongings missing most recently shoes, a dress, and shower gel which can't be found. In the past three nighties three duvet covers and pillowcases and two clocks.
On many occasions her bed has not been made or she's been on
the bed with no sheets. I've visited to find stained bedding etc whilst she is still using it.
I do feel that more effort could be made to give her a better quality of life by making sure she doesn't stay in bed all day, her curtains get opened to lighten the room plus food seems to left in her room all morning which is a bit unsightly and needs to be removed earlier.
I am generally happy with the care she does receive and I do appreciate all that the staff do however I did need to put the above forward for you to look at.

Reply from Fran Donno, Customer Service Adviser at Freelands Croft Care Home

Thank you for taking the time to leave your review. We are concerned to hear this and we will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make loved ones stay as comfortable as possible.

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Review from Sue M (Daughter of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum initially went to Freelands Croft Care Home for respite care and when she needed to go somewhere permanently, shortly after, she asked to go back there. She loves all of the staff, they are all wonderful and treat all the residents with great care and respect. Mum's room is spacious and clean and
the gardens are lovely. The food is very good, she eats well and has her papers delivered every day which she enjoys reading. They have lots of entertainment organised and Mum particularly loves the animal visits and singalongs.
Thank you the manager for maintaining such a lovely, happy and safe environment.

Reply from David Mclean, Customer Service Adviser at Freelands Croft Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope you all feel like a part of our Freelands Croft family. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible and we look forward to seeing you again soon.

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Review from Mandy H (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well done to all the staff at Freelands Croft Care Home.
The staff are always on hand and ready to help.
Mum has the freedom to move around the home, but we know she is safe.
Her room is spacious, clean and tidy.
Thank you.

Reply from David Mclean, Customer Service Adviser at Freelands Croft Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care, and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from B E (Wife of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care from everyone at Freelands Croft. They have been very friendly and helpful. His room is kept tidy, and he enjoys his food. When I visit my husband, he always looks well cared for.

Reply from David Mclean, Customer Service Adviser at Freelands Croft Care Home

Thank you for your kind words. It is always nice to hear words like “very helpful” and “helpful” being used to describe our care. We hope to continue providing your husband with the best possible care, and we look forward to seeing you again soon.

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Review from A C (Son-in-law of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care and understanding from day one. Admin help assists with forms etc. The staff were all great with us and my father-in-law.

Reply from Fran Donno, Customer Service Adviser at Freelands Croft Care Home

Thank you for taking the time to leave your review. We are so glad to hear that you are impressed with the care your father-in-law is receiving. Please let us know if there is anything we can do to make your father-in-law's stay as comfortable as possible.

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Review from T M (Daughter of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Perfectly acceptable care home with good overall practices. Room for improvement especially around the menu choices and meal times. Not all residents have the same needs but they are all treated the same instead of by their specialist needs especially those on short-term/respite stays. Residents are
not given enough interaction based on their abilities.

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Review from P N (Son of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We appreciate all that Freelands Croft have done for mum in making sure that her remaining time was comfortable.

Reply from Grace Langfield, Customer Service Adviser at Freelands Croft Care Home

Thank you for your review, we hope your family can be comforted knowing your mum received the best care possible.

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Review from Susan P (Daughter of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past two years, Freelands has worked very closely with us to provide our dad with the best collaborative care and support dad's stay at Freelands. This has provided our mum with peace of mind that all of dad's needs are fully met.
Over recent days dad's health deteriorated rapidly, and this
is when the Freelands team have excelled even more than usual. The care and compassion shared to our dad and our wider family has been awe-inspiring. The team have gone over and above with their support. We would like to extend our gratitude to the whole team at Freelands as we continue the journey.

Reply from Rebecca Kellegher, Customer Service Adviser at Freelands Croft Care Home

Thank you for taking the time to leave us your lovely comments. We are so pleased to hear that you can feel at ease with your Dad in our care at Freelands Croft and that the team have gone above and beyond with their support. Please do let us know if there is anything more we can do to make your dad as comfortable as possible.

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Review from Molly M (Respite Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you everybody for a wonderful time. Bless you all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Freelands Croft Care Home

Thank you for your kind review. We really appreciate you taking the time to leave us your feedback.

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Review from Jennifer L (Wife of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has recently joined Freelands. At what was a very difficult time the staff at Freelands were kind, helpful and considerate. My husband and I have no living relations and no children of our own, so after over fifty years together the decision was very difficult.

Reply from David Mclean, Customer Service Adviser at Freelands Croft Care Home

We appreciate you taking the time to leave us your review. We hope Freelands care home did everything possible to make the transition as easy as possible and it is always nice to hear words like "kind" and "considerate" being used to describe our care. Please let us know if there is anything we can do to make your husbands stay as comfortable as possible and we look forward to seeing you again soon.

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Review from J E (Daughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We are grateful for the help you have extended to my father. He has been safe and well cared for at all times. The staff really do seem to genuinely care about residents. The thing we have most struggled with has been the, sometimes, variable quality of the food (especially as Dad is vegetarian) and
the lack of contact between teams and staff members, which can make it hard to get things done or sorted out.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Freelands Croft Care Home

Thank you for your feedback. We are happy to hear that you feel your Father has been well cared for. I will certainly pass your comments about the meals and communication on to the management team and ask them to contact you about this.

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Review from R T (Daughter of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff who make visiting a pleasant experience. Mum has settled well and is enjoying the activities. The menus look lovely and Mum really appreciates the regular supplies of tea and biscuits!

Reply from David Mclean, Customer Service Adviser at Freelands Croft Care Home

Thank you for your feedback. We hope Freelands Croft Care Home did everything possible to make the transition as easy as possible for your Mum. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Current Review Score: 9.6 (9.588)

Overview of Review Score

The Review Score of 9.6 (9.588) out of 10 for Freelands Croft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.588 for Freelands Croft Care Home is calculated as follows: ( (262 Excellents x 5) + (76 Goods x 4) + (15 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 364 Ratings = 4.588

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Freelands Croft Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

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