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Freelands Croft Care Home

Redfields Lane, Church Crookham, Fleet, Hampshire GU52 0AD
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Peace of mind that my father is being well cared forDavid S(Son of Resident/Service User)
Freelands Croft Care Home, Fleet
Freelands Croft is like a home away from homeDanielle H(Friend of Resident/Service User)
Freelands Croft Care Home, Fleet
Great care and understanding from day one.A C(Son-in-law of Resident/Service User)
Freelands Croft Care Home, Fleet

Freelands Croft provides specialised support tailored to individuals living with dementia, ranging from early-stage care through to more complex nursing, residential, short-stay, and day care requirements.

The home features 64 comfortable rooms designed to accommodate couples whenever possible. All rooms include private accessible wet rooms, flat-screen televisions, and 24-hour nurse call systems, with many offering scenic views across the large, landscaped gardens that wrap around the property.

Communal spaces are thoughtfully...  

Care Provided by Freelands Croft Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,445From £1,590
Nursing Dementia CareFrom £1,645From £1,810

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Contact Freelands Croft Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sarika Kunwar (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re on the southern edge of Church Crookham, close to Redfields Garden Centre.

Parking

  • Parking available on site.

Freelands Croft Care Home Reviews (111)

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9.6

Freelands Croft Care Home has a Review Score of 9.6 (9.631) out of 10, based on 26 reviews in the last 2 years. Over all time Freelands Croft Care Home has 111 reviews.

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Review from D R (Husband of Resident) published on 3 March 2025 Submitted via Postal Card
Overall Experience

My wife has been well cared for here at this very comfortable home. My daughter and myself have an excellent understanding of my wife's care needs due to the outstanding service given by the staff. We can't see that much more could be done for my wife's comfort, and we thank all the staff for their continued support. Keep up the good work.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Your wife's stay as comfortable as possible.

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Review from Ben G (Nephew of Resident) published on 19 February 2025 Submitted via Website
Overall Experience

Freelands Croft Care Home is amazing, lovely staff, very clean, good parking, and great food. Staff are attentive and polite and they listen to the residents and family relatives. This care home definitely does not disappoint.

Reply from Lisa Henderson, Customer Care Advisor at Freelands Croft Care Home

Thank you for your lovely review. It is always nice to hear words like attentive and polite being used to describe our staff. We hope to continue providing your loved one with the best possible care.

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Review from Ellie A (Niece of Resident) published on 10 February 2025 Submitted via Website
Overall Experience

Disgusting. Absolutely disgusting, for the amount of money residents are paying to stay in the home the level of care and treatment is appalling. Would not recommend anyone to stay there. Residents are left screaming in their rooms or wandering the corridors naked. Would not recommend anyone to send a loved one there if you care about them.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for taking the time to leave your review, we're concerned about the experience you have detailed during your visit. The team at Freelands Croft are committed to delivering a high quality of care and continue to work hard to achieve this. We've spoken to the home, and they are not aware of...  

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Review from C M (Husband of Resident) published on 30 January 2025 Submitted via Postal Card
Overall Experience

My wife has been in Freelands Croft Care Home for about 2 months now and I have found everyone treats not only the residents but visitors so well with a lot of respect at staff are always on hand to help. I think I would find it hard to find a better place for my wife to be a resident in .

Reply from Fran Donno, Customer Service Adviser at Freelands Croft Care Home

Thank you for your lovely review. It is so wonderful to hear that you are impressed with the high standards of care and respect shown by our staff at Freelands Croft Care Home. We hope to continue providing your loved one with the best possible care.

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Review from Michael F (Son of Resident) published on 28 January 2025 Submitted via Postal Card
Overall Experience

Very attentive and caring staff. The care home is clean and expertly run. Always contacted if there were any issues.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your review. We hope to continue providing your loved one with the best possible care. We will certainly pass your comments on to the manager.

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Review from Geraldene N (Wife of Resident) published on 1 October 2024 Submitted via Website
Overall Experience

My husband went into Freelands Croft for respite care in July 2024 and has since become a permanent resident. I have been very impressed from the start by all of the staff. We had an initial assessment by two very professional and caring ladies. The receptionist who showed us around was very cheerful and thorough. The management, nursing staff and care assistants are friendly, approachable and have a can-do attitude. Nothing is too much trouble. This is backed up by great catering, cleaning, laundry and maintenance people. My husband is constantly being monitored and assisted if required. I can check this online. The meals are of a good standard with lots of variety. Snacks and drinks are in frequent supply. There is an appropriate and full programme of activities which residents can join if they wish. I feel very lucky that he has a place there, as it feels homely and has a lovely atmosphere. He has a large room with a view of the garden. But most of all, the staff are great!

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Diane L (Daughter of Resident) published on 15 July 2024 Submitted via Website
Overall Experience

When booking to look around, I was so impressed with one of the staff who arranged a time the same day, and how quickly he sent me over relevant information. Also, the follow-up call and email to see what we thought and if we needed any help. A staff member showed us around and was so understanding and answered our questions. When told Mum had a place there and the moving date, the manager telephoned and arranged that we could go in before and choose her room and bring some items in to make it more homely and familiar for Mum when she arrived. I have been so impressed at the high standard of care provided, and the support Mum has had. All the staff have been so friendly and respectful to Mum and the communication has been excellent. Mum is safe and well looked after and is slowly starting to interact with others and participate in the many activities on offer. Having access to the GP, a hairdresser and a chiropodist is great. I am so impressed with how well Mum is cared for. She seems so much happier.

Reply from David Mclean, Customer Service Adviser at Freelands Croft Care Home

Thank you for your lovely review. We hope Freelands Croft Care Home did everything possible to make the transition as easy as possible. We are very happy to hear you can feel at ease with your mum in our care and it is always nice to hear from family members feeling like their loved one is cared...  

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Review from Karin R (Daughter of Resident) published on 8 July 2024 Submitted via Website
Overall Experience

My mum moved into Freelands Croft at the end of November 2023. Their care for her is excellent, myself and my dad feel very grateful that she is safe and so well cared for. Her decline has been rapid but the staff are always there to ease our fears and listen to our concerns. Now and again we have experienced minor issues but when highlighted to the unit manager these have been rectified. We are always met with a warm welcome on Skylark. We feel blessed.

Reply from Maria Ricketts, Customer Care Adviser at Freelands Croft Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make mums stay as comfortable as possible.

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Review from P S (Husband of Resident) published on 2 May 2024 Submitted via Postal Card
Overall Experience

It is our first experience of using this type of establishment. Despite it being at a traumatic time it was made easier by the friendly staff and excellent care given. Time has shown that our choice of care home has been the right one and we will be pleased for this to be a home during the coming days.

Reply from Grace Langfield, Customer Service Adviser at Freelands Croft Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult transition and please do let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.

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Review from Linda S (Wife of Resident) published on 15 February 2024 Submitted via Website
Overall Experience

My husband was admitted to the home from the hospital just before Christmas which was upsetting for our family but he has settled in well and loves his 'room with a view'. The staff are caring and obliging and he now regards this as his home and is happy. A great relief for us. Our thanks to all the staff.

Reply from Grace Langfield, Customer Service Adviser at Freelands Croft Care Home

Thank you for your feedback. We are glad to have helped you and your family through such a difficult transition, and pleased to hear your husband has settled in well in our home. Please let us know if there is anything we can do at Freelands Croft to make your loved ones stay as comfortable as possible.

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Review from N T (Friend of Resident) published on 12 February 2024 Submitted via Website
Overall Experience

The care home itself is very clean. There are many rooms and the lounge is very cosy. The dining room is spacious and clean. The meals are freshly made, tasty and well presented and the garden is extremely spacious. The staff are kind and friendly and greeted me warmly.

Reply from Eden Tomlinson, Customer Service Adviser at Freelands Croft Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing them with the best possible care.

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Review from L J (Friend of Resident) published on 30 January 2024 Submitted via Website
Overall Experience

I have always found the home welcoming, and the residents there seem happy and get to engage with a good selection of activities. The home is well laid out and has lovely community gardens too. It is always enjoyable to visit.

Reply from Eden Tomlinson, Customer Service Adviser at Freelands Croft Care Home

Thank you for your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing them with the best possible care.

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Review from Sally N (Daughter of Resident) published on 30 January 2024 Submitted via Website
Overall Experience
My Mother was recently admitted to Freelands Croft Care Home, after two weeks in the home the transformation witnessed in my Mother is amazing, she is very happy there, loves the interactions with the other residents and has settled better than we could have imagined. She is clearly well cared for, she is always clean, tidy and well-presented, it is evident that there is care and consideration when it comes to getting her dressed and ready for the day, she enjoys the daily activities and seems really content.

The staff are all really friendly, helpful and attentive to my Mother's needs, she suffers with dementia and had previously been cared for at home, being in the home has given her a spring back in her step and her mental well-being has increased significantly as a consequence of her interactions with others in the home both residents and staff. I would highly recommend the home.

Reply from Eden Tomlinson, Customer Service Adviser at Freelands Croft Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review from Scott S (Grandson of Resident) published on 12 December 2023 Submitted via Postal Card
Overall Experience
When I came in to see my gran, she looked clean, happy and well cared for.

I saw her lunch, and it looked lovely.

Reply from Eden Tomlinson, Customer Service Adviser at Freelands Croft Care Home

Thank you for taking the time to leave a review. It is always nice to hear from family members who feel like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Gran's stay as comfortable as possible.

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Review from Louise Y (Niece of Resident) published on 9 October 2023 Submitted via Website
Overall Experience

My aunt has been at Freelands Croft Care Home for about 17 months and is as contented as someone can be in this situation. The staff are lovely and my aunt is very attached to some of them. They also make every effort to keep me informed of any issues. It is a weight off my mind knowing that she is warm, comfortable and safe.

Reply from Eden Tomlinson, Customer Service Adviser at Freelands Croft Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Aunt in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from Nikki C (Daughter of Resident) published on 9 October 2023 Submitted via Website
Overall Experience

My mum has been in this care home now for 2.5 years and I’m very pleased with her care. All of the staff are very friendly, kind and caring and I wouldn’t put my mum into any care home that I wouldn’t feel happy to be in myself.

Reply from Eden Tomlinson, Customer Service Adviser at Freelands Croft Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care.

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Review from Stephanie R (Daughter of Resident) published on 29 September 2023 Submitted via Website
Overall Experience
It's very disappointing that every time I visit there seems to be personal belongings missing most recently shoes, a dress, and shower gel which can't be found. In the past three nighties three duvet covers and pillowcases and two clocks.
On many occasions her bed has not been made or she's been on the bed with no sheets. I've visited to find stained bedding etc whilst she is still using it.
I do feel that more effort could be made to give her a better quality of life by making sure she doesn't stay in bed all day, her curtains get opened to lighten the room plus food seems to left in her room all morning which is a bit unsightly and needs to be removed earlier.

I am generally happy with the care she does receive and I do appreciate all that the staff do however I did need to put the above forward for you to look at.

Reply from Fran Donno, Customer Service Adviser at Freelands Croft Care Home

Thank you for taking the time to leave your review. We are concerned to hear this and we will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make loved ones stay as comfortable as possible.

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Review from Mandy H (Daughter of Resident) published on 5 September 2023 Submitted via Website
Overall Experience
Well done to all the staff at Freelands Croft Care Home.
The staff are always on hand and ready to help.
Mum has the freedom to move around the home, but we know she is safe.
Her room is spacious, clean and tidy.

Thank you.

Reply from David Mclean, Customer Service Adviser at Freelands Croft Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care, and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from B E (Wife of Resident) published on 11 August 2023 Submitted via Postal Card
Overall Experience

I have been very pleased with the care from everyone at Freelands Croft. They have been very friendly and helpful. His room is kept tidy, and he enjoys his food. When I visit my husband, he always looks well cared for.

Reply from David Mclean, Customer Service Adviser at Freelands Croft Care Home

Thank you for your kind words. It is always nice to hear words like “very helpful” and “helpful” being used to describe our care. We hope to continue providing your husband with the best possible care, and we look forward to seeing you again soon.

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Review from A C (Son-in-law of Resident) published on 24 March 2023 Submitted via Postal Card
Overall Experience

Great care and understanding from day one. Admin help assists with forms etc. The staff were all great with us and my father-in-law.

Reply from Fran Donno, Customer Service Adviser at Freelands Croft Care Home

Thank you for taking the time to leave your review. We are so glad to hear that you are impressed with the care your father-in-law is receiving. Please let us know if there is anything we can do to make your father-in-law's stay as comfortable as possible.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 May 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 03 August 2026

Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

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