Submit a Review for Freelands Croft Care Home
Redfields Lane, Church Crookham, Fleet, GU52 0AD
View Full Details of Freelands Croft Care HomeLatest Reviews for Freelands Croft Care Home
22 July 2025
I always find my brother content and well looked after. Staff all very pleasant and helpful.
03 July 2025
It's coming up a year since my mum became a resident at Freelands. The Care is beyond amazing and staff are so lovely and generous. The home loves the interaction with the residents family so that gives us a sense of belonging and involved with our loved one. Nothing is too much for any of the staff. Staff are trained but also take their time to get to know the residents first that one on one care. Management are extremely approachable and the office is right by reception. They are not behind closed doors they are also looking in on residents also and love to interact with family members. I'm so grateful for the ongoing fabulous care Freelands gives my mum. Gives my family such peace of mind. Thank you to all at Freelands.
01 July 2025
The food is very good The staff very good I am happy here
26 June 2025
The care at Freelands Croft is excellent. We feel as well looked after as mum who has done so well since entering the home. The staff are so caring and management excellent.
26 June 2025
Excellent care. Mum has complex dementia and the staff have dine a marvellous job of looking after her.
26 June 2025
All members of staff are very friendly and helpful. I have been kept up to date as much as possible the all of my dad's confusion episodes.
23 June 2025
My mother has been a resident at Freelands Croft for over 2 years now and I have been very happy with the way her needs have been met, as they have changed during that time. The staff are always pleasant and helpful and react to any questions or requests and are always happy to help. My mother is treated with dignity and respect and during our daily visits we always feel welcome. There are always plenty of activities taking place and the team work hard to include a variety of things to stimulate residents. Meals are well presented, a variety of options for breakfast and two choices of main course plus dessert for lunch and a selection of options for supper with morning coffee and afternoon tea with cakes/pastries. Any food preferences and special requests are always welcomed and accommodated. Freelands Croft has a lovely welcoming atmosphere from the manager, financial controller, receptionists to the care staff and managers, cleaners, laundry, catering staff etc.
08 April 2025
My visits are always welcomed by all the staff. They are always kind and consistent with the people in their care. They always find time to take questions, update you and ensure your visit is important. The reception. Management/care staff are and always been in my opinion, excellent and genuine in their assisting.
04 April 2025
My mother has been in Freelands Croft for 9 months. I am very happy with the care and treatment that is applied. I would recommend the home without hesitation.
13 March 2025
This is a lovely building with superb facilities. Nice touches include displays on the wall, which are colourful and reflective. Loved the fact the doors to the bathrooms or loo are painted in a bright colour. The staff were all welcoming and friendly, and the residents we saw seemed to be happy and content
03 March 2025
My wife has been well cared for here at this very comfortable home. My daughter and myself have an excellent understanding of my wife's care needs due to the outstanding service given by the staff. We can't see that much more could be done for my wife's comfort, and we thank all the staff for their continued support. Keep up the good work.
19 February 2025
Freelands Croft Care Home is amazing, lovely staff, very clean, good parking, and great food. Staff are attentive and polite and they listen to the residents and family relatives. This care home definitely does not disappoint.
10 February 2025
Disgusting. Absolutely disgusting, for the amount of money residents are paying to stay in the home the level of care and treatment is appalling. Would not recommend anyone to stay there. Residents are left screaming in their rooms or wandering the corridors naked. Would not recommend anyone to send a loved one there if you care about them.
30 January 2025
My wife has been in Freelands Croft Care Home for about 2 months now and I have found everyone treats not only the residents but visitors so well with a lot of respect at staff are always on hand to help. I think I would find it hard to find a better place for my wife to be a resident in .
28 January 2025
Very attentive and caring staff. The care home is clean and expertly run. Always contacted if there were any issues.
16 January 2025
I found it very hard when my husband came into care, but my experience of care at Freelands Croft Care Home has eased my fears. We have both experienced love compassion and amazing care. I can't thank the staff enough for taking away my feelings of guilt knowing they care far more than I was able to.
01 October 2024
My husband went into Freelands Croft for respite care in July 2024 and has since become a permanent resident. I have been very impressed from the start by all of the staff. We had an initial assessment by two very professional and caring ladies. The receptionist who showed us around was very cheerful and thorough. The management, nursing staff and care assistants are friendly, approachable and have a can-do attitude. Nothing is too much trouble. This is backed up by great catering, cleaning, laundry and maintenance people. My husband is constantly being monitored and assisted if required. I can check this online. The meals are of a good standard with lots of variety. Snacks and drinks are in frequent supply. There is an appropriate and full programme of activities which residents can join if they wish. I feel very lucky that he has a place there, as it feels homely and has a lovely atmosphere. He has a large room with a view of the garden. But most of all, the staff are great!
15 July 2024
When booking to look around, I was so impressed with one of the staff who arranged a time the same day, and how quickly he sent me over relevant information. Also, the follow-up call and email to see what we thought and if we needed any help. A staff member showed us around and was so understanding and answered our questions. When told Mum had a place there and the moving date, the manager telephoned and arranged that we could go in before and choose her room and bring some items in to make it more homely and familiar for Mum when she arrived. I have been so impressed at the high standard of care provided, and the support Mum has had. All the staff have been so friendly and respectful to Mum and the communication has been excellent. Mum is safe and well looked after and is slowly starting to interact with others and participate in the many activities on offer. Having access to the GP, a hairdresser and a chiropodist is great. I am so impressed with how well Mum is cared for. She seems so much happier.
08 July 2024
My mum moved into Freelands Croft at the end of November 2023. Their care for her is excellent, myself and my dad feel very grateful that she is safe and so well cared for. Her decline has been rapid but the staff are always there to ease our fears and listen to our concerns. Now and again we have experienced minor issues but when highlighted to the unit manager these have been rectified. We are always met with a warm welcome on Skylark. We feel blessed.
02 May 2024
It is our first experience of using this type of establishment. Despite it being at a traumatic time it was made easier by the friendly staff and excellent care given. Time has shown that our choice of care home has been the right one and we will be pleased for this to be a home during the coming days.
Latest Reviews for Freelands Croft Care Home
22 July 2025
I always find my brother content and well looked after. Staff all very pleasant and helpful.
03 July 2025
It's coming up a year since my mum became a resident at Freelands. The Care is beyond amazing and staff are so lovely and generous. The home loves the interaction with the residents family so that gives us a sense of belonging and involved with our loved one. Nothing is too much for any of the staff. Staff are trained but also take their time to get to know the residents first that one on one care. Management are extremely approachable and the office is right by reception. They are not behind closed doors they are also looking in on residents also and love to interact with family members. I'm so grateful for the ongoing fabulous care Freelands gives my mum. Gives my family such peace of mind. Thank you to all at Freelands.
01 July 2025
The food is very good The staff very good I am happy here
26 June 2025
The care at Freelands Croft is excellent. We feel as well looked after as mum who has done so well since entering the home. The staff are so caring and management excellent.
26 June 2025
Excellent care. Mum has complex dementia and the staff have dine a marvellous job of looking after her.
26 June 2025
All members of staff are very friendly and helpful. I have been kept up to date as much as possible the all of my dad's confusion episodes.
23 June 2025
My mother has been a resident at Freelands Croft for over 2 years now and I have been very happy with the way her needs have been met, as they have changed during that time. The staff are always pleasant and helpful and react to any questions or requests and are always happy to help. My mother is treated with dignity and respect and during our daily visits we always feel welcome. There are always plenty of activities taking place and the team work hard to include a variety of things to stimulate residents. Meals are well presented, a variety of options for breakfast and two choices of main course plus dessert for lunch and a selection of options for supper with morning coffee and afternoon tea with cakes/pastries. Any food preferences and special requests are always welcomed and accommodated. Freelands Croft has a lovely welcoming atmosphere from the manager, financial controller, receptionists to the care staff and managers, cleaners, laundry, catering staff etc.
08 April 2025
My visits are always welcomed by all the staff. They are always kind and consistent with the people in their care. They always find time to take questions, update you and ensure your visit is important. The reception. Management/care staff are and always been in my opinion, excellent and genuine in their assisting.
04 April 2025
My mother has been in Freelands Croft for 9 months. I am very happy with the care and treatment that is applied. I would recommend the home without hesitation.
13 March 2025
This is a lovely building with superb facilities. Nice touches include displays on the wall, which are colourful and reflective. Loved the fact the doors to the bathrooms or loo are painted in a bright colour. The staff were all welcoming and friendly, and the residents we saw seemed to be happy and content
03 March 2025
My wife has been well cared for here at this very comfortable home. My daughter and myself have an excellent understanding of my wife's care needs due to the outstanding service given by the staff. We can't see that much more could be done for my wife's comfort, and we thank all the staff for their continued support. Keep up the good work.
19 February 2025
Freelands Croft Care Home is amazing, lovely staff, very clean, good parking, and great food. Staff are attentive and polite and they listen to the residents and family relatives. This care home definitely does not disappoint.
10 February 2025
Disgusting. Absolutely disgusting, for the amount of money residents are paying to stay in the home the level of care and treatment is appalling. Would not recommend anyone to stay there. Residents are left screaming in their rooms or wandering the corridors naked. Would not recommend anyone to send a loved one there if you care about them.
30 January 2025
My wife has been in Freelands Croft Care Home for about 2 months now and I have found everyone treats not only the residents but visitors so well with a lot of respect at staff are always on hand to help. I think I would find it hard to find a better place for my wife to be a resident in .
28 January 2025
Very attentive and caring staff. The care home is clean and expertly run. Always contacted if there were any issues.
16 January 2025
I found it very hard when my husband came into care, but my experience of care at Freelands Croft Care Home has eased my fears. We have both experienced love compassion and amazing care. I can't thank the staff enough for taking away my feelings of guilt knowing they care far more than I was able to.
01 October 2024
My husband went into Freelands Croft for respite care in July 2024 and has since become a permanent resident. I have been very impressed from the start by all of the staff. We had an initial assessment by two very professional and caring ladies. The receptionist who showed us around was very cheerful and thorough. The management, nursing staff and care assistants are friendly, approachable and have a can-do attitude. Nothing is too much trouble. This is backed up by great catering, cleaning, laundry and maintenance people. My husband is constantly being monitored and assisted if required. I can check this online. The meals are of a good standard with lots of variety. Snacks and drinks are in frequent supply. There is an appropriate and full programme of activities which residents can join if they wish. I feel very lucky that he has a place there, as it feels homely and has a lovely atmosphere. He has a large room with a view of the garden. But most of all, the staff are great!
15 July 2024
When booking to look around, I was so impressed with one of the staff who arranged a time the same day, and how quickly he sent me over relevant information. Also, the follow-up call and email to see what we thought and if we needed any help. A staff member showed us around and was so understanding and answered our questions. When told Mum had a place there and the moving date, the manager telephoned and arranged that we could go in before and choose her room and bring some items in to make it more homely and familiar for Mum when she arrived. I have been so impressed at the high standard of care provided, and the support Mum has had. All the staff have been so friendly and respectful to Mum and the communication has been excellent. Mum is safe and well looked after and is slowly starting to interact with others and participate in the many activities on offer. Having access to the GP, a hairdresser and a chiropodist is great. I am so impressed with how well Mum is cared for. She seems so much happier.
08 July 2024
My mum moved into Freelands Croft at the end of November 2023. Their care for her is excellent, myself and my dad feel very grateful that she is safe and so well cared for. Her decline has been rapid but the staff are always there to ease our fears and listen to our concerns. Now and again we have experienced minor issues but when highlighted to the unit manager these have been rectified. We are always met with a warm welcome on Skylark. We feel blessed.
02 May 2024
It is our first experience of using this type of establishment. Despite it being at a traumatic time it was made easier by the friendly staff and excellent care given. Time has shown that our choice of care home has been the right one and we will be pleased for this to be a home during the coming days.