Care Homes Owned by Bupa Care Homes in North Somerset

managed to apply to his face (not an easy area to dress). As a family, we have also felt supported & know that the door is always open should we have any need to talk.

Despite the sad circumstances my final memories of my mother in such beautiful surroundings, gradually drifting away from us are very positive.

within seconds. Thank you all. Your smiling happy faces make us feel welcome and reassured that Mum is in the best place she could be.

pay attention to detail. The care staff have all introduced themselves and been very warm and friendly. I have seen many acts of kindness not relating to my parents so the culture of care at Elm View seems of really high quality.
The bedrooms are nicely decorated and the décor is fresh. The communal areas are clean and tidy and all well appointed.
Above all, the home and its grounds is attractive and all the staff are good communicators, which is so important.
My parents seem settled and happy which is lovely. Thanks everyone - and I know if I do have any concerns that the staff are approachable.

reassuring experience in the most distressing of circumstances. Thank you.

you all at Elm View for your ongoing care especially the manager, but also all the wonderful staff and admin.

this year as it looks tired and dated.

We initially thought this would take weeks or even months for a referral, but it was quickly sorted out for us and mum only waited a couple of weeks. She now has a chair suitable for her needs and that will definitely enhance her quality of life. Thank you to the managers in the home for sorting this so quickly.

count.

(she's been there over 3 years so it should be routine); and no one arrived to assist, or to check we were OK helping her. If I'd not been there, it would have been left on a table she can't see or reach to go cold.
Answer to call bell is way too long, resulting in residents having an accident when they need toilet assistance.
Activities in the lounge are for a small number of residents who are able to access them. A nice activity would be for someone simply to visit the very frail and sit with them for companionship.

and is always willing to go that extra mile for both resident and their loved ones. A true professional, who is proactive, honest, trusted and considerate. Her staff are also superb - always smiling and welcoming. The home's recent refurbishment makes the place feel more homely.

I really cannot praise the facilities and the team there highly enough. A difficult and distressing time was made as comfortable as it could be.