Care Homes Owned by Bupa Care Homes in North Somerset

It was a pleasure to visit a friend in Elm View, such a lovely atmosphere the staff are all very friendly and helpful. I found the building and facilities absolutely lovely and also the outside garden

I cannot say anymore that a well done and grateful thanks to all the staff at Norewood Lodge, especially Deborah, the wonderful receptionist and Carl the Financial Administrator who between them made our monthly visits from London superb.

My mother passed away on 9th March this year, having lived in Norwood Lodge since 2015, in all that time, she has received the best care, and the family cannot thank the staff enough for their love, care and support given to us all, but very particularly mum. She was treated with great dignity from her arrival to her departure, both of which were overseen by the same nurse.

Pleasant, helpful service always.

On the whole, I have been very well looked after at Elm View. All the staff from the medical point of view and otherwise, have been very helpful. The entertainment for the residents has been excellent and enjoyable, and I hope they manage to find someone suitable for this position soon. It has been great to meet the other residents.

Apart from a few initial settling in problems, I can only say that the care and treatment I have received has been very, very good.

All staff very helpful and always cheerful. Food is excellent. My partner is cared for very well with makes me feel more relaxed.

Food is lovely. It is minced so he can eat it. Laundry some concerns about no trousers in his room sometimes when he has at least 9 pairs that are all marked. Activities are very good. All staff are friendly.

Widerie came to the previous home to carry out an assessment and made Mum feel completely at ease which I saw first hand. The staff seem very friendly and attentive to Mum's needs.

My wife had expressly instructed that I needed a short (few yards) walk along the corridor twice a day to keep my leg strength active. This was not done so I arrived home after 3 weeks with no mobility. There didn't appear to be any communication between the staff.

The current bedroom is poorly laid out.The floor has always got food and crumbs on it. Numerous glasses usually on table when we visit, not sure which is clean one. Their chair has bare wires coming from remote control used to raise it. Wash room always clean.

Activities varied and enjoyable for residents. Warm and comfy room and nice lounge and garden for both residents and visitors. Coffee machine a godsend!

My mother has been in this care home for 18 months now. She has been well looked after. The staff are excellent, very caring and patient. The home is undergoing a refurbishment at the moment so the rooms will decorated. The garden has had a major upgrade and is now a lovely space for the residents to enjoy when the weather improves.

There are good connections with the local GP practice and pharmacy which provide additional reassurance

All staff are friendly and welcoming providing excellent care to my aunt who has settled in well to her new home!

Friendly, welcoming home which gives excellent care, provides good food and a wide range of activities. Staff are always cheerful and friendly

The only thing that we had problems with was keeping mum's hearing aid working with new batteries; sadly, that problem is no longer an issue.

My dad has a facial cancerous tumour which is growing rapidly, it's very visible & has an awful odour, but the nursing staff & carers have been really wonderful with him from day one - making him feel welcomed & included. We have been particularly impressed with the dressings the nurses have skillfully managed to apply to his face (not an easy area to dress). As a family, we have also felt supported & know that the door is always open should we have any need to talk.

My mother spent her last few weeks here in November last year. The staff were very kind and had high standards of care and cleanliness. They were also very welcoming towards my brother and I and we felt comfortable spending time there. We couldn't have asked for better care at such a traumatic time. Despite the sad circumstances my final memories of my mother in such beautiful surroundings, gradually drifting away from us are very positive.

We were so impressed by the home manager at the residents/relatives meeting. She explained things well, making sure everyone could hear. She listened and gave people time and then she thought of ways to resolve any issues. We were also happy to hear that when Mum had a little fall, the staff were there within seconds. Thank you all. Your smiling happy faces make us feel welcome and reassured that Mum is in the best place she could be.