Bupa Care Homes in North Somerset | 2 Care Homes

Review of
Elm View Care Home
from Karen T (Daughter of Resident) published on 6 August 2025

Submitted via Postal Card • Report

Overall Experience

We were so impressed by the home manager at the residents/relatives meeting. She explained things well, making sure everyone could hear. She listened and gave people time and then she thought of ways to resolve any issues. We were also happy to hear that when Mum had a little fall, the staff were there

within seconds. Thank you all. Your smiling happy faces make us feel welcome and reassured that Mum is in the best place she could be.

Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review of
Elm View Care Home
from H F (Daughter of Resident) published on 7 July 2025

Submitted via Website • Report

Overall Experience

My parents have both recently moved into Elm View. Our family's first impression is that Elm View is really friendly. The Manager and admin staff are all super helpful and have been extremely welcoming to my parents - nothing is too much trouble. The nursing team are professional and knowledgeable and

pay attention to detail. The care staff have all introduced themselves and been very warm and friendly. I have seen many acts of kindness not relating to my parents so the culture of care at Elm View seems of really high quality.
The bedrooms are nicely decorated and the décor is fresh. The communal areas are clean and tidy and all well appointed.
Above all, the home and its grounds is attractive and all the staff are good communicators, which is so important.
My parents seem settled and happy which is lovely. Thanks everyone - and I know if I do have any concerns that the staff are approachable.

Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your kind words. We hope Elm View care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review of
Elm View Care Home
from Jacky Q (Daughter of Resident) published on 24 June 2025

Submitted via Postal Card • Report

Overall Experience

Great eyebrows for my mum! Thank you. She looks very glam!!

Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your feedback. we are delighted to hear you love mum's eyebrows ! Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Review of
Norewood Lodge Care Home
from J R (Daughter of Resident) published on 20 June 2025

Submitted via Postal Card • Report

Overall Experience

As a family we can not speak highly enough of the care that my father received in the last days of his life. He was treated with tenderness & dignity by every single member of staff. That same level of care was extended to the whole family as we visited our father during this time. An uplifting and

reassuring experience in the most distressing of circumstances. Thank you.

Reply from David Mclean, Customer Service Adviser at Norewood Lodge Care Home

Thank you for taking the time to leave your lovely review. We are sorry for your loss. We are glad to help you and your family through such a difficult time and we are very happy to hear you can felt at ease with your father in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Elm View Care Home
from Kate C (Friend of Resident) published on 19 June 2025

Submitted via Postal Card • Report

Overall Experience

Elm View is a wonderful nursing home. All the staff have been really caring and helpful. They could not have done any more. I want to thank all the staff for making the resident and us so welcome, at this hard time.

Reply from Fran Donno, Customer Service Adviser at Elm View Care Home

Thank you for your kind words. It is always wonderful to hear words like "Caring" and "Helpful" being used to describe our staff and we are happy to hear you feel like a part of our Elm View family. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Norewood Lodge Care Home
from D L (Daughter of Resident) published on 7 May 2025

Submitted via Postal Card • Report

Overall Experience

My dad was at Norewood Lodge for the last 6 months of his life.
I always felt safe in the knowledge that when we weren't There, The Staff would take good care of him.
Everyone was always welcoming, kind and patient. Someone was always on hand to help with a hug and a smile.

Reply from Grace Langfield, Customer Service Adviser at Norewood Lodge Care Home

We appreciate you taking the time to leave us your comments. It's really encouraging to know you could feel at ease with your Dad in our home, and we hope you can look back on this period of time knowing he recieved the best care possible. We are sorry to hear of your loss, and thank you for trusting us with your Dad's final months.

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Review of
Norewood Lodge Care Home
from Lisanne S (Daughter of Resident) published on 2 May 2025

Submitted via Postal Card • Report

Overall Experience

The staff are incredibly kind and caring towards my father and exceptionally helpful towards myself. Thank you all for all you do for him!

Reply from Maria Ricketts, Customer Care Adviser at Norewood Lodge Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Father in our care.

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Review of
Elm View Care Home
from Jayne B (Daughter of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

Elm View were marvelous when we had to arrange emergency respite care for my father.
They were so kind and caring to all of us on arrival, showing real understanding of a very difficult situation.
My father seems to be settling well, and the quality of food, cake etc is a great hit with him. Thank

you all at Elm View for your ongoing care especially the manager, but also all the wonderful staff and admin.

Reply from David Mclean, Customer Service Adviser at Elm View Care Home

Thank you for taking the time to leave your lovely review. We are glad to help you and your family through such a difficult time and We hope Elm View care home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your father with the best possible care and we look forward to seeing you again soon.

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Review of
Norewood Lodge Care Home
from S M (Daughter of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Norewood Lodge for 7 months now and the care she has received has been excellent. Lovely staff who are always friendly and easer to assist. Although everywhere is clean and tidy the building and decoration is in need of refurbishment which hopefully will be carried out

this year as it looks tired and dated.

Reply from Maria Ricketts, Customer Care Adviser at Norewood Lodge Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make mum's stay as comfortable as possible. We will discuss your feedback regarding the areas that could be improved with the home's manager to help them continually improve their service.

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Review of
Elm View Care Home
from M S (Daughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

We needed to get an assessment sorted to see if mum could get a chair supplied that would enable her to spend time out of bed safely and would also mean we could move her out of her room to the lounge, so that she could enjoy the activities. Mum has deteriorating needs so it needed to be assessed professionally.

We initially thought this would take weeks or even months for a referral, but it was quickly sorted out for us and mum only waited a couple of weeks. She now has a chair suitable for her needs and that will definitely enhance her quality of life. Thank you to the managers in the home for sorting this so quickly.

Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your kind words. We are glad to have helped mum receiving her new chair. Please let us know if there is anything we can do to make mum's stay as comfortable as possible.

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Review of
Elm View Care Home
from V T (Husband of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

What kind people who looked after my wife. Thank you so much. What impressed me and my family who visited the home on many occasions was so helpful. The nurses and general assistants were caring for her in her last days. We shall all. Fondly remember theses difficult times where kindness does especially,

count.

Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your lovely review. We are glad to have helped you and your family through such a difficult time. We are saddened to hear about your loss and send our deepest condolences. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Elm View Care Home
from C G (Niece of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

A lot of time and money and disruption over more than 4 months has been involved in refurbishment here and it's still ongoing. However I'm disappointed that money hasn't been spent on employing more care staff.
My aunt has assisted feeding, yet when I was visiting her, coffee was brought without sugar

(she's been there over 3 years so it should be routine); and no one arrived to assist, or to check we were OK helping her. If I'd not been there, it would have been left on a table she can't see or reach to go cold.
Answer to call bell is way too long, resulting in residents having an accident when they need toilet assistance.
Activities in the lounge are for a small number of residents who are able to access them. A nice activity would be for someone simply to visit the very frail and sit with them for companionship.

Reply from Lisa Henderson, Customer Care Advisor at Elm View Care Home

Thank you for taking the time to leave a review. We appreciate that refurbishment can be disruptive and we have tried our best to minimise the impact on our residents during this time. The work is almost complete and we hope our residents will enjoy our newly furbished areas. We have liaised with the home manager who has confirmed that Elm View is currently fully staffed and that our activities programme includes a mix of activities and one to one sessions. The health and wellbeing of our residents is an absolute priority for us and whilst we can't discuss specific cases or personal details here, our care home manager would welcome the opportunity to discuss with you the concerns you raise about your relative. You can contact the home directly by calling 01275 872088. Alternatively, you can email feedback@bupa.com with your contact details and the team will be in touch to discuss things further.

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Review of
Elm View Care Home
from Lisa S (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident at Elm View for 4 years now and the care has been wonderful. The new manager is second to none. She is an amazing asset to the home and displays all the qualities one would wish for from a resident's and family member's perspective. She has time to listen, is kind and empathetic

and is always willing to go that extra mile for both resident and their loved ones. A true professional, who is proactive, honest, trusted and considerate. Her staff are also superb - always smiling and welcoming. The home's recent refurbishment makes the place feel more homely.

Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review of
Norewood Lodge Care Home
from C F (Son of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

Very impressed by the care provided to my mother for what turned out to be the final three weeks of her life. The level of care and support was exceptional; The staff were kind, supportive to her, and friendly towards her friends and family members too. At all times treating her with dignity and respect.

I really cannot praise the facilities and the team there highly enough. A difficult and distressing time was made as comfortable as it could be.

Reply from Maria Ricketts, Customer Care Adviser at Norewood Lodge Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing your loved one with the best possible care.

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Review of
Norewood Lodge Care Home
from I L (Daughter of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been at Norewood Lodge for over a year and has been well looked after. Thank goodness for Norwood Lodge! The staff are all so kind and friendly. Mum never planned to go into a nursing home, but Norwood Lodge has done a good job of looking after Mum. Thank you.

Reply from Fran Donno, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your kind words. It is so wonderful to hear that your mum is being cared for and well looked after and that you can feel at ease with your mum in our care. We hope Norewood Lodge care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Review of
Elm View Care Home
from Hazel S (Daughter of Resident) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother was very well looked after. The staff are amazing and the new manager can't do enough for us. Everything was very good.

Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Elm View for your stay.

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Review of
Norewood Lodge Care Home
from S H (Daughter of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

Although Mum was well looked after she was quite lonely at times due to her poor hearing and eyesight. She is also an extremely early riser and this did not fit in with the routine. She enjoyed most of the afternoon entertainment. I thought the food was pretty good.

Reply from Rosie Smith, Customer Advisor at Norewood Lodge Care Home

Hello and thank you for taking the time to leave a review for the staff at Norewood Lodge Care Home. We are happy to hear that Mum was looked after within the home and will bear your comments in mind for future care. Best wishes.

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Review of
Elm View Care Home
from Jane S (Daughter of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience

From the moment we looked around we have found this a very welcoming and friendly place. The staff are kind and caring and we are very happy with the care my Mum is receiving. The garden area is delightful, and her room is bright and cheerful.

Reply from David Mclean, Customer Service Adviser at Elm View Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible and we look forward to seeing you again soon.

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Review of
Elm View Care Home
from Margaret C (Friend of Resident) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience

The care home is so welcoming. The smell when I visit is lovely. The staff that I have spoken to are always polite and smiling. Very clean. It's a joy to visit.

Reply from Grace Langfield, Customer Service Adviser at Elm View Care Home

Thank you for your lovely review. We are very happy to hear you feel such ease when visiting our Elm View Care Home and we are looking forward to seeing you again soon.

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Review of
Norewood Lodge Care Home
from P N (Daughter of Resident) published on 8 July 2024

Submitted via Postal Card • Report

Overall Experience

Could not have had a better place with excellent staff. They looked after my Mother as she passed away.
They (the staff) put everyone who visited Mum at ease and treated Mum as if she were their own Mother/Grandmother.
Highly recommend Norewood Lodge.

Reply from Maria Ricketts, Customer Care Adviser at Norewood Lodge Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are saddened to hear about your loss. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Care Homes Owned by Bupa Care Homes in North Somerset

Bupa Care Homes Locations in North Somerset (2)

Bupa Care Homes Reviews in North Somerset (139)

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Elm View Care Home

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Norewood Lodge Care Home

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Norewood Lodge Care Home

Norewood Lodge Care Home

Elm View Care Home

Norewood Lodge Care Home

Elm View Care Home

Elm View Care Home

Elm View Care Home

Elm View Care Home

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Norewood Lodge Care Home

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Norewood Lodge Care Home

Elm View Care Home

Elm View Care Home

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