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Care Homes Owned by Bupa Care Homes in North Somerset

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Only the locations & reviews in North Somerset for Bupa Care Homes are being shown.

Bupa Care Homes Locations in North Somerset (2)

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2 Care Homes owned by Bupa Care Homes in North Somerset

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Elm View Care Home
Moor Lane, Clevedon BS21 6EU
9.683 Reviews
Bupa Care Homes
Elm View Care Home
"Apart from a few initial settling in problems, I can only say that the care and treatment I have received has been very, very good...."Read all 83 reviews

from £1,320 / week43 rooms

Location Type: Care Home

A talented and versatile team at Elm View Care Home offer care and support for a wide range of needs, including residential, nursing, respite, convalescence and palliative as well as Parkinson's care.... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Nursing Care
  • Residential Care
Norewood Lodge Care Home
72 Nore Road, Portishead, Bristol BS20 8DU
9.372 Reviews
Bupa Care Homes
Norewood Lodge Care Home
"My mother passed away on 9th March this year, having lived in Norwood Lodge since 2015, in all that time, she has received the best care,..."Read all 72 reviews

from £1,350 / week44 rooms

Location Type: Care Home

At Norewood Lodge, a caring team of professionals ensure exceptional care and support is provided to residents on an individual basis for short or long term needs. The home provides a range of care plans... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Nursing Care
  • Residential Care

Bupa Care Homes Reviews in North Somerset (155)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.636) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Showing 155 reviews matching selected criteria
Review of Norewood Lodge Care Home from Kim R (Daughter of Resident) published on 12 May 2026 Submitted via Postal Card•
Overall Experience

My mother passed away on 9th March this year, having lived in Norwood Lodge since 2015, in all that time, she has received the best care, and the family cannot thank the staff enough for their love, care and support given to us all, but very particularly mum. She was treated with great dignity from her arrival to her departure, both of which were overseen by the same nurse.

↩Reply from Alison Horridge, Customer Advisor on behalf of the team at Norewood Lodge Care Home

We appreciate you taking the time to leave us your feedback at this time. We are sorry for your loss but do hope that knowing your Mother received a high level of care and attention with us at Norewood Lodge gives you some comfort.

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Review of Norewood Lodge Care Home from Rita S (Resident / Service User) published on 7 May 2026 Submitted via Postal Card•
Overall Experience

Pleasant, helpful service always.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Norewood Lodge Care Home

Thank you for your feedback. We are pleased to hear that you find our service to be pleasant and helpful. Please don't hesitate to reach out if there's anything more we can do.

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Review of Elm View Care Home from M P (Resident / Service User) published on 14 April 2026 Submitted via Postal Card•
Overall Experience

On the whole, I have been very well looked after at Elm View. All the staff from the medical point of view and otherwise, have been very helpful. The entertainment for the residents has been excellent and enjoyable, and I hope they manage to find someone suitable for this position soon. It has been great to meet the other residents.

↩Reply from Alison Horridge, Customer Advisor on behalf of the team at Elm View Care Home

Thank you for your review. We are happy to hear that you have found the entertainment excellent and enjoyable and that you feel well looked after.

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Review of Elm View Care Home from R S (Resident / Service User) published on 7 April 2026 Submitted via Postal Card•
Overall Experience

Apart from a few initial settling in problems, I can only say that the care and treatment I have received has been very, very good.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Elm View Care Home

Thank you for your feedback. It's great to hear how well you have been cared for at our home. Please reach out if there is anything else that you need.

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Review of Elm View Care Home from C S (Partner of Resident) published on 7 April 2026 Submitted via Postal Card•
Overall Experience

All staff very helpful and always cheerful. Food is excellent. My partner is cared for very well with makes me feel more relaxed.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Elm View Care Home

Thank you for your kind words. We are so pleased to hear how well your partner has settled in with us at Elm View! It's great to provide family members some peace of mind too, this is exactly what we aim for.

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Review of Elm View Care Home from G J (Wife of Resident) published on 26 March 2026 Submitted via Postal Card•
Overall Experience

Food is lovely. It is minced so he can eat it. Laundry some concerns about no trousers in his room sometimes when he has at least 9 pairs that are all marked. Activities are very good. All staff are friendly.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Elm View Care Home

Thank you for taking the time to leave your review. We are delighted to hear how well your loved one is enjoying the meals at Elm View. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review of Elm View Care Home from I S (Son of Resident) published on 20 March 2026 Submitted via Website•
Overall Experience
Mum has settled in very well after moving from another home. A little confused to start with but with help from the staff she seems to be settling in well.

Widerie came to the previous home to carry out an assessment and made Mum feel completely at ease which I saw first hand. The staff seem very friendly and attentive to Mum's needs.

↩Reply from Fran Donno, Customer Service Adviser at Elm View Care Home

We're so grateful that you've taken the time to share your thoughts. It is wonderful to hear that your Mum has settled in comfortably with us and hearing that our care has made a difference to you and your family is truly rewarding. Please don't hesitate to reach out if there's anything more we can do.

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Review of Norewood Lodge Care Home from P B (Respite Resident) published on 3 March 2026 Submitted via Postal Card•
Overall Experience

My wife had expressly instructed that I needed a short (few yards) walk along the corridor twice a day to keep my leg strength active. This was not done so I arrived home after 3 weeks with no mobility. There didn't appear to be any communication between the staff.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Norewood Lodge Care Home

Thank you for the review. It was a pleasure having you stay for a short time. I'm sorry that your mobility has deteriorated since returning home. We take pride in offering a person centred approach for all our residents ensuring all have their choices respected and their wishes met while in our care.

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Review of Norewood Lodge Care Home from Tim O (Son of Resident) published on 23 February 2026 Submitted via Website•
Overall Experience
Reception staff, Debbie, is friendly and helpful. We have not had any dealings with anyone from the offices. On the whole all the staff appear very kind and caring, except our relative says the night time carers can forget to take the hearing aids out. And can be a bit rough. It's a shame our relative never has a very strong cup of tea, their preference, hence they rarely drink it. The activities coordinator is extremely friendly and proactive in encouraging our relative to join in. She always has time to talk to our relative and us.
We are told the food is not always very good, according to our relative. They have trouble eating some of it due to their dexterity. We hope they are offered spoons or help with cutting things up.

The current bedroom is poorly laid out.The floor has always got food and crumbs on it. Numerous glasses usually on table when we visit, not sure which is clean one. Their chair has bare wires coming from remote control used to raise it. Wash room always clean.

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Review of Elm View Care Home from A H (Daughter of Resident) published on 28 January 2026 Submitted via Website•
Overall Experience
Staff always professional and caring. Sometimes the communication wasn't always clear and sometimes difficult to get through to nursing staff.

Activities varied and enjoyable for residents. Warm and comfy room and nice lounge and garden for both residents and visitors. Coffee machine a godsend!

↩Reply from Alison Horridge, Customer Advisor on behalf of the team at Elm View Care Home

Thank you for your comments. We will discuss your feedback regarding communication with the home's manager to help them continually improve their service.

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Review of Norewood Lodge Care Home from S M (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card•
Overall Experience

My mother has been in this care home for 18 months now. She has been well looked after. The staff are excellent, very caring and patient. The home is undergoing a refurbishment at the moment so the rooms will decorated. The garden has had a major upgrade and is now a lovely space for the residents to enjoy when the weather improves.

↩Reply from Alison Horridge, Customer Advisor on behalf of the team at Norewood Lodge Care Home

Thank you for your feedback. It is lovely to hear you describe our staff as very caring and patient. We also look forward to all our residents being able to fully enjoy the new upgraded garden once the weather improves.

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Review of Elm View Care Home from R M (Daughter of Resident) published on 26 January 2026 Submitted via Website•
Overall Experience
Mum has been a resident at Elm View for just over 12 months.
She really enjoys all the activities and being able to mix with other residents during the mornings and afternoons. From chair exercises to painting and listening to music - the weekday programme is excellent for maintaining physical and mental well-being.
Breakfast is served in her room and Mum appreciates having her lunch in the company of other residents in the dining room. Supper is served in her room which works well with TV or radio for entertainment.
Laundry is of a high quality as is house keeping in Mum's room and all the communal areas.
The choices of food are good and varied and certainly the Christmas lunch that we were able to join Mum for was excellent.
The staff are caring, knowledgeable and helpful across all the teams, housekeeping, catering, office, maintenance and of course care and nursing.

There are good connections with the local GP practice and pharmacy which provide additional reassurance

↩Reply from Alison Horridge, Customer Advisor on behalf of the team at Elm View Care Home

Thank you for taking the time to leave us your feedback. We are happy to hear that you find the activity programme and food provision to be excellent and all our staff to be caring and helpful. We hope to continue providing your Mum with the best possible care.

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Review of Norewood Lodge Care Home from D C (Nephew of Resident) published on 22 January 2026 Submitted via Postal Card•
Overall Experience

All staff are friendly and welcoming providing excellent care to my aunt who has settled in well to her new home!

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Norewood Lodge Care Home

Thank you taking the time to leave your review. We are so pleased to hear how well your aunt has settled in with us. We want Norewood Lodge to feel like a community and a home- so it's great to hear this reflected in your comments. We're committed to making every day as positive and comfortable as possible for your loved one.

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Review of Norewood Lodge Care Home from David J (Son of Resident) published on 31 December 2025 Submitted via Postal Card•
Overall Experience

Friendly, welcoming home which gives excellent care, provides good food and a wide range of activities. Staff are always cheerful and friendly

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Norewood Lodge Care Home

Thank you for taking the time to leave this review. We are so pleased to hear that your loved one is being well looked after at Norewood Lodge. It is great to hear that the food, activities and the staff's friendly demeanour have made a difference to the care home stay. We hope to continue to provide your loved one with the best possible care.

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Review of Elm View Care Home from John B (Son of Resident) published on 24 November 2025 Submitted via Postal Card•
Overall Experience
A lovely care home, superb management.
Chris, as a manager, is excellent. We are sad to see her go.

The only thing that we had problems with was keeping mum's hearing aid working with new batteries; sadly, that problem is no longer an issue.

↩Reply from Fran Donno, Customer Service Adviser at Elm View Care Home

We appreciate you sharing your experience with our home. We are glad to help you and your family through such a difficult time and hearing that our care has made a difference to you and your family is truly rewarding. Feedback like yours motivates us to keep striving to provide the highest standards of care.

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Review of Norewood Lodge Care Home from C Q (Daughter of Resident) published on 24 October 2025 Submitted via Postal Card•
Overall Experience

My dad has a facial cancerous tumour which is growing rapidly, it's very visible & has an awful odour, but the nursing staff & carers have been really wonderful with him from day one - making him feel welcomed & included. We have been particularly impressed with the dressings the nurses have skillfully managed to apply to his face (not an easy area to dress). As a family, we have also felt supported & know that the door is always open should we have any need to talk.

↩Reply from David Mclean, Customer Service Adviser at Norewood Lodge Care Home

It's always encouraging to read reviews like this. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We're committed to making every day as positive and comfortable as possible for your loved one.

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Review of Norewood Lodge Care Home from Dawn F (Daughter of Resident) published on 8 October 2025 Submitted via Website•
Overall Experience

My mother spent her last few weeks here in November last year. The staff were very kind and had high standards of care and cleanliness. They were also very welcoming towards my brother and I and we felt comfortable spending time there. We couldn't have asked for better care at such a traumatic time. Despite the sad circumstances my final memories of my mother in such beautiful surroundings, gradually drifting away from us are very positive.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Norewood Lodge Care Home

Your words remind us why we do what we do. We are glad to help you and your family through such a difficult time. We are proud to have such a compassionate team and we're glad this has shone though in your experience. It's lovely to know that you found the surroundings here pleasant and well...  

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Review of Elm View Care Home from Karen T (Daughter of Resident) published on 6 August 2025 Submitted via Postal Card•
Overall Experience

We were so impressed by the home manager at the residents/relatives meeting. She explained things well, making sure everyone could hear. She listened and gave people time and then she thought of ways to resolve any issues. We were also happy to hear that when Mum had a little fall, the staff were there within seconds. Thank you all. Your smiling happy faces make us feel welcome and reassured that Mum is in the best place she could be.

↩Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review of Elm View Care Home from H F (Daughter of Resident) published on 7 July 2025 Submitted via Website•
Overall Experience
My parents have both recently moved into Elm View. Our family's first impression is that Elm View is really friendly. The Manager and admin staff are all super helpful and have been extremely welcoming to my parents - nothing is too much trouble. The nursing team are professional and knowledgeable and pay attention to detail. The care staff have all introduced themselves and been very warm and friendly. I have seen many acts of kindness not relating to my parents so the culture of care at Elm View seems of really high quality.
The bedrooms are nicely decorated and the décor is fresh. The communal areas are clean and tidy and all well appointed.
Above all, the home and its grounds is attractive and all the staff are good communicators, which is so important.

My parents seem settled and happy which is lovely. Thanks everyone - and I know if I do have any concerns that the staff are approachable.

↩Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your kind words. We hope Elm View care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review of Elm View Care Home from Jacky Q (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card•
Overall Experience

Great eyebrows for my mum! Thank you. She looks very glam!!

↩Reply from Maria Ricketts, Customer Care Adviser at Elm View Care Home

Thank you for your feedback. we are delighted to hear you love mum's eyebrows ! Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

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