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Care Homes Owned by Bupa Care Homes in North Somerset

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bupa Care Homes in North Somerset

Only the locations & reviews in North Somerset for Bupa Care Homes are showing below.

View the details of all 113 locations (with 10708 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in North Somerset (2)

 - Browse 2 Care Homes owned by Bupa Care Homes in North Somerset
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Elm View Care Home
Moor Lane, Clevedon BS21 6EU 
9.6 78 reviews
Elm View Care Home, Clevedon, North Somerset
"Staff always professional and caring. Sometimes the communication wasn't always clear and sometimes difficult to get through to nursing…"   Read all 78 reviews
  • from £1,320 / week
  • 43 Rooms
Location Type Care Home

A talented and versatile team at Elm View Care Home offer care and support for a wide range of needs, including residential, nursing, respite, convalescence and palliative as well as Parkinson's ... Read more about Elm View Care Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Norewood Lodge Care Home
72 Nore Road, Portishead, Bristol BS20 8DU 
9.4 70 reviews
Norewood Lodge Care Home, Bristol, North Somerset
"My mother has been in this care home for 18 months now. She has been well looked after. The staff are excellent, very caring and patient.…"   Read all 70 reviews
  • from £1,325 / week
  • 44 Rooms
Location Type Care Home

At Norewood Lodge, a caring team of professionals ensure exceptional care and support is provided to residents on an individual basis for short or long term needs. The home provides a range of care ... Read more about Norewood Lodge Care Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care

Bupa Care Homes Reviews in North Somerset (148)

9.7

Bupa Care Homes has a Group Review Score of 9.7 (9.652) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

Norewood Lodge Care Home

from P B (Respite Resident) assisted by family/friend published on 3 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife had expressly instructed that I needed a short (few yards) walk along the corridor twice a day to keep my leg strength active. This was not done so I arrived home after 3 weeks with no mobility. There didn't appear to be any communication between the staff.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Norewood Lodge Care HomeThank you for the review. It was a pleasure having you stay for a short time. I'm sorry that your mobility has deteriorated since returning home. We take pride in offering a person centred approach for all our residents ensuring all have their choices respected and their wishes met while in our care.
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Review of

Norewood Lodge Care Home

from Tim O (Son of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
Reception staff, Debbie, is friendly and helpful. We have not had any dealings with anyone from the offices. On the whole all the staff appear very kind and caring, except our relative says the night time carers can forget to take the hearing aids out. And can be a bit rough. It's a shame our relative
never has a very strong cup of tea, their preference, hence they rarely drink it. The activities coordinator is extremely friendly and proactive in encouraging our relative to join in. She always has time to talk to our relative and us.
We are told the food is not always very good, according to our relative. They have trouble eating some of it due to their dexterity. We hope they are offered spoons or help with cutting things up.
The current bedroom is poorly laid out.The floor has always got food and crumbs on it. Numerous glasses usually on table when we visit, not sure which is clean one. Their chair has bare wires coming from remote control used to raise it. Wash room always clean.
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Review of

Elm View Care Home

from A H (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff always professional and caring. Sometimes the communication wasn't always clear and sometimes difficult to get through to nursing staff.
Activities varied and enjoyable for residents. Warm and comfy room and nice lounge and garden for both residents and visitors. Coffee machine a godsend!
Reply from Alison Horridge, Customer Advisor on behalf of the team at Elm View Care HomeThank you for your comments. We will discuss your feedback regarding communication with the home's manager to help them continually improve their service.
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Review of

Norewood Lodge Care Home

from S M (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in this care home for 18 months now. She has been well looked after. The staff are excellent, very caring and patient. The home is undergoing a refurbishment at the moment so the rooms will decorated. The garden has had a major upgrade and is now a lovely space for the residents to
enjoy when the weather improves.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Norewood Lodge Care HomeThank you for your feedback. It is lovely to hear you describe our staff as very caring and patient. We also look forward to all our residents being able to fully enjoy the new upgraded garden once the weather improves.
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Review of

Elm View Care Home

from R M (Daughter of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Elm View for just over 12 months.
She really enjoys all the activities and being able to mix with other residents during the mornings and afternoons. From chair exercises to painting and listening to music - the weekday programme is excellent for maintaining physical and
mental well-being.
Breakfast is served in her room and Mum appreciates having her lunch in the company of other residents in the dining room. Supper is served in her room which works well with TV or radio for entertainment.
Laundry is of a high quality as is house keeping in Mum's room and all the communal areas.
The choices of food are good and varied and certainly the Christmas lunch that we were able to join Mum for was excellent.
The staff are caring, knowledgeable and helpful across all the teams, housekeeping, catering, office, maintenance and of course care and nursing.
There are good connections with the local GP practice and pharmacy which provide additional reassurance
Reply from Alison Horridge, Customer Advisor on behalf of the team at Elm View Care HomeThank you for taking the time to leave us your feedback. We are happy to hear that you find the activity programme and food provision to be excellent and all our staff to be caring and helpful. We hope to continue providing your Mum with the best possible care.
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Review of

Norewood Lodge Care Home

from D C (Nephew of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are friendly and welcoming providing excellent care to my aunt who has settled in well to her new home!
Reply from Natasha Burns-Leigh, Customer Service Advisor at Norewood Lodge Care HomeThank you taking the time to leave your review. We are so pleased to hear how well your aunt has settled in with us. We want Norewood Lodge to feel like a community and a home- so it's great to hear this reflected in your comments. We're committed to making every day as positive and comfortable as possible for your loved one.
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Review of

Norewood Lodge Care Home

from David J (Son of Resident) published on 31 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, welcoming home which gives excellent care, provides good food and a wide range of activities. Staff are always cheerful and friendly
Reply from Natasha Burns-Leigh, Customer Service Advisor at Norewood Lodge Care HomeThank you for taking the time to leave this review. We are so pleased to hear that your loved one is being well looked after at Norewood Lodge. It is great to hear that the food, activities and the staff's friendly demeanour have made a difference to the care home stay. We hope to continue to provide your loved one with the best possible care.
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Review of

Elm View Care Home

from John B (Son of Resident) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely care home, superb management.
Chris, as a manager, is excellent. We are sad to see her go.
The only thing that we had problems with was keeping mum's hearing aid working with new batteries; sadly, that problem is no longer an issue.
Reply from Fran Donno, Customer Service Adviser at Elm View Care HomeWe appreciate you sharing your experience with our home. We are glad to help you and your family through such a difficult time and hearing that our care has made a difference to you and your family is truly rewarding. Feedback like yours motivates us to keep striving to provide the highest standards of care.
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Review of

Norewood Lodge Care Home

from C Q (Daughter of Resident) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has a facial cancerous tumour which is growing rapidly, it's very visible & has an awful odour, but the nursing staff & carers have been really wonderful with him from day one - making him feel welcomed & included. We have been particularly impressed with the dressings the nurses have skillfully
managed to apply to his face (not an easy area to dress). As a family, we have also felt supported & know that the door is always open should we have any need to talk.
Reply from David Mclean, Customer Service Adviser at Norewood Lodge Care HomeIt's always encouraging to read reviews like this. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We're committed to making every day as positive and comfortable as possible for your loved one.
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Review of

Norewood Lodge Care Home

from Dawn F (Daughter of Resident) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent her last few weeks here in November last year. The staff were very kind and had high standards of care and cleanliness. They were also very welcoming towards my brother and I and we felt comfortable spending time there. We couldn't have asked for better care at such a traumatic time.
Despite the sad circumstances my final memories of my mother in such beautiful surroundings, gradually drifting away from us are very positive.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Norewood Lodge Care HomeYour words remind us why we do what we do. We are glad to help you and your family through such a difficult time. We are proud to have such a compassionate team and we're glad this has shone though in your experience. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We are saddened to hear about your loss but we hope you will go away from this experience feeling like your loved one received the best possible care.
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Review of

Elm View Care Home

from Karen T (Daughter of Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were so impressed by the home manager at the residents/relatives meeting. She explained things well, making sure everyone could hear. She listened and gave people time and then she thought of ways to resolve any issues. We were also happy to hear that when Mum had a little fall, the staff were there
within seconds. Thank you all. Your smiling happy faces make us feel welcome and reassured that Mum is in the best place she could be.
Reply from Maria Ricketts, Customer Care Adviser at Elm View Care HomeThank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.
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Review of

Elm View Care Home

from H F (Daughter of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have both recently moved into Elm View. Our family's first impression is that Elm View is really friendly. The Manager and admin staff are all super helpful and have been extremely welcoming to my parents - nothing is too much trouble. The nursing team are professional and knowledgeable and
pay attention to detail. The care staff have all introduced themselves and been very warm and friendly. I have seen many acts of kindness not relating to my parents so the culture of care at Elm View seems of really high quality.
The bedrooms are nicely decorated and the décor is fresh. The communal areas are clean and tidy and all well appointed.
Above all, the home and its grounds is attractive and all the staff are good communicators, which is so important.
My parents seem settled and happy which is lovely. Thanks everyone - and I know if I do have any concerns that the staff are approachable.
Reply from Maria Ricketts, Customer Care Adviser at Elm View Care HomeThank you for your kind words. We hope Elm View care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.
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Review of

Elm View Care Home

from Jacky Q (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great eyebrows for my mum! Thank you. She looks very glam!!
Reply from Maria Ricketts, Customer Care Adviser at Elm View Care HomeThank you for your feedback. we are delighted to hear you love mum's eyebrows ! Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.
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Review of

Norewood Lodge Care Home

from J R (Daughter of Resident) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we can not speak highly enough of the care that my father received in the last days of his life. He was treated with tenderness & dignity by every single member of staff. That same level of care was extended to the whole family as we visited our father during this time. An uplifting and
reassuring experience in the most distressing of circumstances. Thank you.
Reply from David Mclean, Customer Service Adviser at Norewood Lodge Care HomeThank you for taking the time to leave your lovely review. We are sorry for your loss. We are glad to help you and your family through such a difficult time and we are very happy to hear you can felt at ease with your father in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review of

Elm View Care Home

from Kate C (Friend of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elm View is a wonderful nursing home. All the staff have been really caring and helpful. They could not have done any more. I want to thank all the staff for making the resident and us so welcome, at this hard time.
Reply from Fran Donno, Customer Service Adviser at Elm View Care HomeThank you for your kind words. It is always wonderful to hear words like "Caring" and "Helpful" being used to describe our staff and we are happy to hear you feel like a part of our Elm View family. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review of

Norewood Lodge Care Home

from D L (Daughter of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was at Norewood Lodge for the last 6 months of his life.
I always felt safe in the knowledge that when we weren't There, The Staff would take good care of him.
Everyone was always welcoming, kind and patient. Someone was always on hand to help with a hug and a smile.
Reply from Grace Langfield, Customer Service Adviser at Norewood Lodge Care HomeWe appreciate you taking the time to leave us your comments. It's really encouraging to know you could feel at ease with your Dad in our home, and we hope you can look back on this period of time knowing he recieved the best care possible. We are sorry to hear of your loss, and thank you for trusting us with your Dad's final months.
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Review of

Norewood Lodge Care Home

from Lisanne S (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are incredibly kind and caring towards my father and exceptionally helpful towards myself. Thank you all for all you do for him!
Reply from Maria Ricketts, Customer Care Adviser at Norewood Lodge Care HomeThank you for your kind words. We are very happy to hear you can feel at ease with your Father in our care.
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Review of

Elm View Care Home

from Jayne B (Daughter of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elm View were marvelous when we had to arrange emergency respite care for my father.
They were so kind and caring to all of us on arrival, showing real understanding of a very difficult situation.
My father seems to be settling well, and the quality of food, cake etc is a great hit with him. Thank
you all at Elm View for your ongoing care especially the manager, but also all the wonderful staff and admin.
Reply from David Mclean, Customer Service Adviser at Elm View Care HomeThank you for taking the time to leave your lovely review. We are glad to help you and your family through such a difficult time and We hope Elm View care home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your father with the best possible care and we look forward to seeing you again soon.
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Review of

Elm View Care Home

from M S (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We needed to get an assessment sorted to see if mum could get a chair supplied that would enable her to spend time out of bed safely and would also mean we could move her out of her room to the lounge, so that she could enjoy the activities. Mum has deteriorating needs so it needed to be assessed professionally.
We initially thought this would take weeks or even months for a referral, but it was quickly sorted out for us and mum only waited a couple of weeks. She now has a chair suitable for her needs and that will definitely enhance her quality of life. Thank you to the managers in the home for sorting this so quickly.
Reply from Maria Ricketts, Customer Care Adviser at Elm View Care HomeThank you for your kind words. We are glad to have helped mum receiving her new chair. Please let us know if there is anything we can do to make mum's stay as comfortable as possible.
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Review of

Elm View Care Home

from V T (Husband of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What kind people who looked after my wife. Thank you so much. What impressed me and my family who visited the home on many occasions was so helpful. The nurses and general assistants were caring for her in her last days. We shall all. Fondly remember theses difficult times where kindness does especially,
count.
Reply from Maria Ricketts, Customer Care Adviser at Elm View Care HomeThank you for your lovely review. We are glad to have helped you and your family through such a difficult time. We are saddened to hear about your loss and send our deepest condolences. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Awards / Recognitions (9)

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