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Care Home Owned by Bupa Care Homes in North Yorkshire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bupa Care Homes in North Yorkshire

Only the locations & reviews in North Yorkshire for Bupa Care Homes are showing below.

View the details of all 112 locations (with 10969 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in North Yorkshire (1)

 - Browse 1 Care Home owned by Bupa Care Homes in North Yorkshire
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Southlands Care Home
9 Ripon Road, Harrogate HG1 2JA 
9.7 103 reviews
Southlands Care Home, Harrogate, North Yorkshire
"My Mum was in Southlands for what only was a short period of time. However, she settled in well and enjoyed her time. The home has a very…"   Read all 103 reviews
  • from £1,400 / week
  • 70 Rooms
Location Type Care Home

Southlands offers both residential and nursing care including support for those living with Parkinson’s. The home also offers short stays for recovery and respite, tailored to suit the individual, as ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care

Bupa Care Homes Reviews in North Yorkshire (103)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.646) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

Southlands Care Home

from M R (Son of Resident) published on 6 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was in Southlands for what only was a short period of time. However, she settled in well and enjoyed her time. The home has a very friendly atmosphere and the staff are attentive. I am so pleased that she felt happy and safe.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Southlands Care HomeWe really appreciate you taking the time to leave your review. We are happy to hear that although your Mum was only with us for a short time she had settled well and found our staff to be kind and attentive. We are so sorry for your loss but hopefully it is comforting to know that your Mum was well cared for in her time with us at Southlands.
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Review of

Southlands Care Home

from Katie R (Daughter-in-law of Resident) published on 3 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
A perfect residence for my mother in law , she was extremely happy there . The staff in all departments were all very personable and knew the needs and idiosyncrasies of every resident . Southlands was always a clean , safe & welcoming space , my mother in law enjoyed the varied activities on offer
, the sociability and always enthused about the variety and quality of food available . As a visitor I always felt welcome and very well looked after . We felt that her every need was met and knew she was in the very best of hands at all times which was our number one priority when finding a suitable place for her .
Reply from Natasha Burns-Leigh, Customer Service Advisor at Southlands Care HomeYour review means a great deal to our team and we're so grateful you shared your experience. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. We're delighted that you found the activities to be enjoyable- we believe staying active and connected makes a real difference to wellbeing. We're pleased to know the meals are hitting the mark! Our catering team always aims to provide variety, comfort and quality. We're committed to making every day as positive and comfortable as possible for your loved one.
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Review of

Southlands Care Home

from Nada W (Regular Volunteer) published on 3 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've had the pleasure of working at Southlands Care Home alongside Cedric, my therapy dog and I can't praise the team enough. The staff are incredibly caring, supportive and dedicated to the residents, always going above and beyond to create a warm and welcoming environment.


The activities on offer

are excellent and there's always something thoughtful and engaging taking place to keep residents involved and stimulated. Cedric is always so warmly welcomed too!
A genuinely wonderful care home with a fantastic team at its heart
Reply from Helene Ballinger, REM at Southlands Care HomeDear Nada
Thank you for taking the time to write a review regarding your experiences at Bupa Southlands - we adore seeing Cedric each week he makes such a different to the lives of our residents - they love to give him a treat and a pat - he is incredibly well behaved, we also enjoy it when you bring in Bob the bearded dragon in as well. Looking forward to seeing you both on Thursday.

Kind Regards
Susan Sowden
Home Manager
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Review of

Southlands Care Home

from David R (Nephew of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank everyone at Southlands for the excellent and compassionate care they provided to my aunt since January, especially nurse Hannah and Savina, but also all the other nurses, care staff and supporting staff who helped keep her safe and as happy as possible during her last few months.
My sister and I were very happy with our choice of Southlands, with its pleasant environment, good service and person centred care; it's a well organised home and I would recommend their services to anyone.
Reply from Helene Ballinger, REM at Southlands Care HomeDear David R
Thank you so much for your kind review - it was a pleasure to look after your aunty she was a lovely lady and it was lovely to get to know both yourself and your sister, thank you again for your feedback. Savina and Hannah will be delighted to read your kind words
Kind Regards
Susan
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Review of

Southlands Care Home

from Cheryl G (Daughter-in-law of Resident) published on 16 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law moved into Southlands at the start of March 2026 and I have been so impressed with the care and attention he has received since he started living there.
It is such a huge transition for anyone to make but the whole of the Southlands team have really helped make this as smooth an experience
as possible. Nothing has been too much trouble and there is such a welcoming feel about the place - which extends to all the family whenever we visit.
After just a few weeks and with the encouragement of the team he is starting to meet and chat to other residents over lunch and tea and he is definitely enjoying the restaurant menu.
Whilst a home is definitely all about the atmosphere that the care team create, it is an added bonus the social spaces, bedrooms and garden are also all really lovely.
It was such a big decision we had to make choosing a home for him whilst he was in hospital and we are so pleased we chose Southlands.
Reply from Helene Ballinger, REM at Southlands Care HomeDear Cheryl
Thank you so much for your kind review - we are delighted that your Father in Law has settled in so well to Southlands - it is a pleasure to see him walking around the gardens each day, and enjoying social time with his new friends, we very much appreciate your kind review and we are always there should you need any further assistance.
Kind Regards
Susan
Home Manager
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Review of

Southlands Care Home

from Barbara A (Sister of Resident) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident in Southlands for nearly two years,she has her ups and downs but the staff know her very well and support her in all her daily needs.l visit two to three times a week the staff keep me updated with anything I may need to know. The staff are always friendly and helpful even
when busy and take time to listen if I have any worries. There are various daily activities and themed evenings that the residents are all invited and encouraged to join in.
I cannot praise all the staff at Southlands for their kind attention and empathy.
Reply from Helene Ballinger, REM at Southlands Care HomeDear Barbara
Thank you for taking the time to write a review regarding your sister's experience at Southlands Care Home - its a joy to look after her - we appreciate your kind words and we enjoy seeing you both at all of our events,
with best wishes Susan
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Review of

Southlands Care Home

from D D (Daughter of Resident) published on 8 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved in to Southlands this summer for a holiday and she stayed! It's now Christmas and a great time for reflection!
To begin with I was worried mum wouldn't settle, oh how wrong I was, in this short time mum has made friends and is now looking to make more. She has become more independent, she
is enjoying the meals. She looks forward to the activities which are always changing they are like a new experience each day, she has become interested in what's going on around her for the first time in years! Now when I go visit mum she's pleased to see me and is chatty and interested in the family where as before she was more interested in what jobs I had done for her and what shopping she needed, life with mum had become one clircle of chores and worries! I now don't need to worry about phone calls of panic from mum or help I'm on the floor and can't get up!
Now I go and ha a cuppa and a chat with her and often some of her new friends she has made.
Reply from Helene Ballinger, REM at Southlands Care HomeGood Afternoon DD
Thank you for your wonderful review of Southlands - it is a pleasure to look after your mum, she has settled extremely well and is always the first one to join in our activities.
Thank you for taking the time to write a review on Southlands it is very much appreciated
Kind Regards

Susan
Home Manager
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Review of

Southlands Care Home

from Roger W (Son of Resident) assisted by family/friend published on 5 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Freda moved in, the care has been excellent, and any requests have been fulfilled promptly. Staff are always pleasant and obliging. The home is spotless and very homely.
Reply from Helene Ballinger, REM at Southlands Care HomeThank you for your lovely feedback we will ensure that the team see this - Kind Regards Susan Sowden Home Manager
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Review of

Southlands Care Home

from Andrew C (Son of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We selected Southlands as a care home for my mother as the whole team really stood out as being professional, friendly, considerate and caring whilst also providing great rooms and facilities and a range of interesting activities.

The team have been excellent in helping her to transition into a
new environment, encouraging participation in a range of activities and facilitating her integration whilst enabling her to retain her autonomy.

They have kept me regularly updated and are proactive and responsive on all things from medical issues to practical ones including finance and care provision, whilst ensuring her room is very comfortable and homely.

I am so very pleased we selected Southlands as I know she is very well looked after by wonderful people in a safe and caring environment.
Reply from Maria Ricketts, Customer Care Adviser at Southlands Care HomeThank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. It is always nice to hear words like "Professional" and "Friendly" being used to describe our care. We hope to continue providing your loved one with the best possible care.
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Review of

Southlands Care Home

from Mark A (Son of Resident) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Southlands has been a great choice. I had to find a care home at short notice in January for my dad, who is 89 and has advanced Parkinson's disease. I have had detailed experience of 3 other care homes so I have some idea what is important and what good looks like.
What tipped the balance in favour
of Southlands was learning that this year they are going for an 'Outstanding' rating from the internal BUPA inspectors. The home manager, told me that they are more stringent than the CQC inspectors.
I have been impressed and greatly relieved by how well the nursing and care staff have looked after Dad. They regularly tell me how much they love having him. They have managed his Parkinson's with quiet professionalism, keeping him as safe and active as possible, mentally and physically.
For me Southlands is the benchmark. I believe you will be hard pressed to find somewhere more competent and better value for money.
Reply from Lisa Henderson, Customer Care Advisor at Southlands Care HomeThank you for your lovely review. We are very happy to hear you can feel at ease with your Dad in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Dad with the best possible care at Southlands Care Home.
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Review of

Southlands Care Home

from Margaret H (Respite Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot give an opinion regarding value for money because I have no knowledge of other care homes. This was my first experience and overall a good one! I question the degree of cleanliness because I had to ask for some disposable pants to be removed after 3 days from the container in the wet room.
My bed was not made until late in the day - I came back from lunch to find it still unmade. Because I was not well on some days, I found it disagreeable to look at an unmade bed. Eventually I made it myself until an assistant (man) took pity on me and did it for me. One day (first week) I was not given any lunch - second week 2 days without lunch or afternoon tea, following which I searched for staff to make sure I had lunch.
Reply from Lisa Henderson, Customer Care Advisor at Southlands Care HomeWe appreciate you taking the time to leave us your comments. We have a genuine regard for all of our residents. Our resident's health and well being is an absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review of

Southlands Care Home

from B S (Wife of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Southlands Care Home is an oasis of comfort and offers a pleasant and spacious environment to its residents and their visitors. It is tastefully decorated and comfortably furnished giving residents a choice of joining in the fun in the ballroom, meeting their visitors in either of two smaller sitting
rooms or, weather permitting, taking a walk in the well-tended garden. The staff are second to none. Patient, cheerful and empathetic, they deliver whatever is needed with expertise and above all kindness and respect.
The atmosphere is one of warmth and inclusion. The residents are at ease and free to participate or not in the many and varied activities on offer, from tai chi to quizzes, singalongs to Zumba, horseracing, to burns night. These are just a few of the numerous pass times on offer every day of the week to keep our brains alert and bodies moving.
There is always something to celebrate at Southlands.
Any excuse to bring out the bunting. On entering the dining room, with fresh flowers on every table, you would be forgiven for thinking that you were having a well-earned holiday in a five star hotel.
Reply from Maria Ricketts, Customer Care Adviser at Southlands Care HomeThank you for your lovely review. We are very happy to hear you can feel at ease with your loved one in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review of

Southlands Care Home

from D R (Son of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is particularly important for me to have confidence in the home looking after my father as I live in Australia.
Southlands Care Home provides that confidence.
The staff are particularly good and notify me by email of any changes in my 93-year-old father's condition/situation.
I have just visted
and my father is comfortable and well looked after. The staff are good-humoured, despite a difficult job and are always welcoming.
Reply from Lisa Henderson, Customer Care Advisor at Southlands Care HomeWe appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your father in our care. We hope to continue providing your loved one with the best possible care.
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Review of

Southlands Care Home

from B D (Friend of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On 11th December 2024 I had the pleasure of attending a Christmas lunch hosted for the residents, their family and friends at Southlands Care Home. I attended as a friend of one of the residents, and it appeared that all present had a thoroughly enjoyable afternoon.
A happy and warm atmosphere prevailed,
and we were treated with the utmost respect by both staff and management as they ensured that all present at the lunch had a thoroughly enjoyable experience, as indeed we did.
The meal was very good and the service we received was courteous and professionally delivered, The musical activity provided after the meal was delightful. All in all, it was a very enjoyable experience and I regard myself as fortunate to have been able to attend. Thank you.
Reply from Maria Ricketts, Customer Care Adviser at Southlands Care HomeThank you for your lovely review. We are delighted you could spend the day with us for Christmas lunch we hope you enjoyed the afternoon with us. It is always nice to hear words like "Happy" and "Warm" being used to describe our care. We are looking forward to seeing you again.
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Review of

Southlands Care Home

from Therese M (Wife of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
On entering Southlands Care Home there is always a welcoming atmosphere, especially from the second in command and the three part-time receptionists. Their professional approach makes for a relaxing experience.
If we have any worries we tell them and they are normally sorted.
The rooms are adequate
and well kept through a team of excellent cleaners, the laundry is also well laundered.
Meals are varied and well presented, coffee time is enjoyable and the main barrister is always cheerful.
The staff are conscientious.
Reply from Fran Donno, Customer Service Adviser at Southlands Care HomeThank you for taking the time to leave us your lovely comments. We are pleased to hear that you are impressed with the high standards of care provided, the laundry services and the delicious meals provided at Southlands Care Home. It is always wonderful to hear words like "Professional" and "Cheerful" being used to describe our staff. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review of

Southlands Care Home

from Lesley P (Daughter of Resident) published on 4 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having not had any previous dealing with care home, I would say that the first impressions are quite good. The staff are very attentive and show a keen and caring attitude. Management are always on the ball in making sure everything is done to a high standard and make sure everyone is their number one
priority. All facilities and cleanliness are of a high standard and activities are varied.
Overall I would say my mother is well cared for in a safe environment.
Reply from Maria Ricketts, Customer Care Adviser at Southlands Care HomeThank you for your kind words. We are very happy to hear you can feel at ease with your Mother in our care. We hope to continue providing your loved one with the best possible care.
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Review of

Southlands Care Home

from David B (Brother-in-law of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Southlands has lots of varied activities going on every day and residents are encouraged to participate. All the staff are extremely friendly and helpful and nothing is too much trouble. The front-of-house staff give a very warm welcome when you come in which gives you a very positive feeling that your
loved ones are in safe hands.
Reply from Maria Ricketts, Customer Care Adviser at Southlands Care HomeThank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review of

Southlands Care Home

from Anne B (Sister of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident at Southlands for just under a year now. All the staff are very helpful and knowledgeable and will go the extra mile for the residents. The front of house staff are exceedingly welcoming and helpful which gives a very good impression when you walk in. There is something
going on for the residents on most days and they are encouraged to join in.
Reply from Maria Ricketts, Customer Care Adviser at Southlands Care HomeThank you for your lovely review. It is always nice to hear words like "welcoming" and "helpful" being used to describe our care. Please let us know if there is anything we can do to make your brother's stay as comfortable as possible.
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Review of

Southlands Care Home

from K M (Daughter of Resident) published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are thrilled with Southlands as a care home. Mum and Dad are treated with such dignity and kindness.
The manager is so kind and always goes above and beyond to take care of and interact with the residents.
The bedrooms are beautiful, warm and cosy. They are personalised with sentimental items from
home.
we live in America so it is very reassuring to see Mum and Dad so safe and cared for. Thank you all so much, you are immensely appreciated. I wish I could remember the names of all the staff members! Everyone is wonderful!
Reply from Fran Donno, Customer Service Adviser at Southlands Care HomeThank you for your kind words. We are so pleased to hear that your mum and dad are looked after with such kindness and dignity and that you can feel at ease with your loved ones in our care. It is lovely to hear that you are so impressed with the cosy bedrooms and the high standards of care provided by our caring staff. We hope to continue providing your loved ones with the best possible care.
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Review of

Southlands Care Home

from G H (Resident) published on 15 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Please don't be upset about the 'good' columns - the experience was fine and pretty well did what we required and what it said on the tin. The difference between good and excellent were very small details indeed. The most striking thing of all was the conscientiousness and patience of all the staff
to everyone there, however severe their disabilities. All were addressed with dignity and by name. The medical staff were totally on the ball with my own needs. There is bound to be an element of institutionalism with so many mouths to feed all at once. A great advert for Bupa generally.
Reply from Maria Ricketts, Customer Care Adviser at Southlands Care HomeThank you for your lovely review. It is always nice to hear from residents who have stayed in our home. Hopefully you will go away from this feeling like you received the best possible care.
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Awards / Recognitions (9)

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