Care Home Owned by Bupa Care Homes in North Yorkshire

new environment, encouraging participation in a range of activities and facilitating her integration whilst enabling her to retain her autonomy.

They have kept me regularly updated and are proactive and responsive on all things from medical issues to practical ones including finance and care provision, whilst ensuring her room is very comfortable and homely.

I am so very pleased we selected Southlands as I know she is very well looked after by wonderful people in a safe and caring environment.

of Southlands was learning that this year they are going for an 'Outstanding' rating from the internal BUPA inspectors. The home manager, told me that they are more stringent than the CQC inspectors.
I have been impressed and greatly relieved by how well the nursing and care staff have looked after Dad. They regularly tell me how much they love having him. They have managed his Parkinson's with quiet professionalism, keeping him as safe and active as possible, mentally and physically.
For me Southlands is the benchmark. I believe you will be hard pressed to find somewhere more competent and better value for money.

My bed was not made until late in the day - I came back from lunch to find it still unmade. Because I was not well on some days, I found it disagreeable to look at an unmade bed. Eventually I made it myself until an assistant (man) took pity on me and did it for me. One day (first week) I was not given any lunch - second week 2 days without lunch or afternoon tea, following which I searched for staff to make sure I had lunch.

rooms or, weather permitting, taking a walk in the well-tended garden. The staff are second to none. Patient, cheerful and empathetic, they deliver whatever is needed with expertise and above all kindness and respect.
The atmosphere is one of warmth and inclusion. The residents are at ease and free to participate or not in the many and varied activities on offer, from tai chi to quizzes, singalongs to Zumba, horseracing, to burns night. These are just a few of the numerous pass times on offer every day of the week to keep our brains alert and bodies moving.
There is always something to celebrate at Southlands.
Any excuse to bring out the bunting. On entering the dining room, with fresh flowers on every table, you would be forgiven for thinking that you were having a well-earned holiday in a five star hotel.

and my father is comfortable and well looked after. The staff are good-humoured, despite a difficult job and are always welcoming.

and we were treated with the utmost respect by both staff and management as they ensured that all present at the lunch had a thoroughly enjoyable experience, as indeed we did.
The meal was very good and the service we received was courteous and professionally delivered, The musical activity provided after the meal was delightful. All in all, it was a very enjoyable experience and I regard myself as fortunate to have been able to attend. Thank you.

and well kept through a team of excellent cleaners, the laundry is also well laundered.
Meals are varied and well presented, coffee time is enjoyable and the main barrister is always cheerful.
The staff are conscientious.

priority. All facilities and cleanliness are of a high standard and activities are varied.
Overall I would say my mother is well cared for in a safe environment.

loved ones are in safe hands.

going on for the residents on most days and they are encouraged to join in.

home.
we live in America so it is very reassuring to see Mum and Dad so safe and cared for. Thank you all so much, you are immensely appreciated. I wish I could remember the names of all the staff members! Everyone is wonderful!

to everyone there, however severe their disabilities. All were addressed with dignity and by name. The medical staff were totally on the ball with my own needs. There is bound to be an element of institutionalism with so many mouths to feed all at once. A great advert for Bupa generally.

engage in activities comes across as empathetic and creative. There are obvious downsides, in particular the length of time taken for the lift replacement as acknowledged in the recent newsletter, but this is I understand due to unexpected extra work needed and not the fault of the staff here. They are coping admirably with working through the disruption. Also there is increasing difficulty in finding a parking space, sometimes even resulting in the thoughtless occupation of the ambulance bay. Maybe if lines were painted in the top park, an extra couple of vehicles could be accommodated? My partner has very limited speech after a major stroke, and ultimately I feel he is safe in Southlands.

was a lovely well-kept garden where we could take her in the wheelchair.

by the residents with daily activities which many love to participate in and the garden is a well-kept and welcoming area.
The dining rooms are light, airy and easily accessible and the menu goes above and beyond to suit all tastes, my brother is now eating a varied and healthy diet and really enjoying meal times.
The staff are always on hand to answer any query and provide an excellent family atmosphere whilst carrying out the care with the utmost professionalism.
My brother has adapted well and feels safe and well cared for due to all at Southlands, a big thank you and long may this continue.

should the need arise. I have been left with pleasant memories alongside thoughts of dreading the operation.

or saw him treated with anything other than kindness and patience. It is clear that Southlands has strong leadership and a high level of morale amongst staff. Nothing was ever too much trouble for them. The environment is warm, friendly and calm with access to a lovely garden and daily activities. It felt like a very tranquil place in a hectic world. No one really wants their loved one to go into care and we were left with no other option due to his various health issues and declining cognitive ability. We are so glad we chose Southlands for the final phase of his life. We’ll miss him greatly and strangely we’ll also miss Southlands and its team.

of and level of care which she experienced from those looking after her at Southlands was exceptional. Several members of staff went way above the call of duty to look after her and to ensure she was comfortable. Our whole family feel nothing but gratitude to everyone at Southlands for caring for my mother.

activities organised for residents and Mum did take part in many and enjoyed them.
The home was always a pleasant, bright clean and friendly place to visit. All the staff are welcoming and willing to help and will go the extra mile if necessary.
The garden too is always kept in good condition and is a great area to spend time in.
We have recommended Southlands without hesitation to other people.

Southlands. I found the staff there were kind, gentle and caring, and nothing was ever too much trouble; they treated Dad like an extended member of their family.
In the two years, Dad was in the care of Southlands, I never felt anxious or worried about him, as I knew he was in good hands. I can honestly say I did not feel this way when Dad was in his previous care home.
Big thank you to all of the team who are brilliant and do a very difficult job.