Care Homes Owned by Bupa Care Homes in North Yorkshire

My Mum was in Southlands for what only was a short period of time. However, she settled in well and enjoyed her time. The home has a very friendly atmosphere and the staff are attentive. I am so pleased that she felt happy and safe.

A perfect residence for my mother in law , she was extremely happy there . The staff in all departments were all very personable and knew the needs and idiosyncrasies of every resident . Southlands was always a clean , safe & welcoming space , my mother in law enjoyed the varied activities on offer , the sociability and always enthused about the variety and quality of food available . As a visitor I always felt welcome and very well looked after . We felt that her every need was met and knew she was in the very best of hands at all times which was our number one priority when finding a suitable place for her .

I've had the pleasure of working at Southlands Care Home alongside Cedric, my therapy dog and I can't praise the team enough. The staff are incredibly caring, supportive and dedicated to the residents, always going above and beyond to create a warm and welcoming environment.

A genuinely wonderful care home with a fantastic team at its heart

I would like to thank everyone at Southlands for the excellent and compassionate care they provided to my aunt since January, especially nurse Hannah and Savina, but also all the other nurses, care staff and supporting staff who helped keep her safe and as happy as possible during her last few months. My sister and I were very happy with our choice of Southlands, with its pleasant environment, good service and person centred care; it's a well organised home and I would recommend their services to anyone.

It was such a big decision we had to make choosing a home for him whilst he was in hospital and we are so pleased we chose Southlands.

I cannot praise all the staff at Southlands for their kind attention and empathy.

Now I go and ha a cuppa and a chat with her and often some of her new friends she has made.

Since Freda moved in, the care has been excellent, and any requests have been fulfilled promptly. Staff are always pleasant and obliging. The home is spotless and very homely.

I am so very pleased we selected Southlands as I know she is very well looked after by wonderful people in a safe and caring environment.

For me Southlands is the benchmark. I believe you will be hard pressed to find somewhere more competent and better value for money.

I cannot give an opinion regarding value for money because I have no knowledge of other care homes. This was my first experience and overall a good one! I question the degree of cleanliness because I had to ask for some disposable pants to be removed after 3 days from the container in the wet room. My bed was not made until late in the day - I came back from lunch to find it still unmade. Because I was not well on some days, I found it disagreeable to look at an unmade bed. Eventually I made it myself until an assistant (man) took pity on me and did it for me. One day (first week) I was not given any lunch - second week 2 days without lunch or afternoon tea, following which I searched for staff to make sure I had lunch.

Any excuse to bring out the bunting. On entering the dining room, with fresh flowers on every table, you would be forgiven for thinking that you were having a well-earned holiday in a five star hotel.

I have just visted and my father is comfortable and well looked after. The staff are good-humoured, despite a difficult job and are always welcoming.

The meal was very good and the service we received was courteous and professionally delivered, The musical activity provided after the meal was delightful. All in all, it was a very enjoyable experience and I regard myself as fortunate to have been able to attend. Thank you.

The staff are conscientious.

Overall I would say my mother is well cared for in a safe environment.

Southlands has lots of varied activities going on every day and residents are encouraged to participate. All the staff are extremely friendly and helpful and nothing is too much trouble. The front-of-house staff give a very warm welcome when you come in which gives you a very positive feeling that your loved ones are in safe hands.

My brother has been a resident at Southlands for just under a year now. All the staff are very helpful and knowledgeable and will go the extra mile for the residents. The front of house staff are exceedingly welcoming and helpful which gives a very good impression when you walk in. There is something going on for the residents on most days and they are encouraged to join in.

we live in America so it is very reassuring to see Mum and Dad so safe and cared for. Thank you all so much, you are immensely appreciated. I wish I could remember the names of all the staff members! Everyone is wonderful!

Please don't be upset about the 'good' columns - the experience was fine and pretty well did what we required and what it said on the tin. The difference between good and excellent were very small details indeed. The most striking thing of all was the conscientiousness and patience of all the staff to everyone there, however severe their disabilities. All were addressed with dignity and by name. The medical staff were totally on the ball with my own needs. There is bound to be an element of institutionalism with so many mouths to feed all at once. A great advert for Bupa generally.