Bupa Care Homes in West Sussex | 3 Care Homes

Review of
Pendean House Care Home
from J V (Daughter of Resident) published on 5 August 2025

Submitted via Website • Report

Overall Experience

The staff have provided a fabulous service and showed great care and consideration in looking after my mother. We needed short-term convalescence support for her following an operation and have felt so reassured by the professionalism of the nursing staff and the ability of the team to give the appropriate

care. The manager is always on hand to answer queries and despite it being a very worrying time for us all, she has been both reassuring and helpful in the support available and left us feeling confident that my mother is most certainly in the best place and receiving the best care.

Reply from Maria Ricketts, Customer Care Adviser at Pendean House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Church Farm Care Home
from Cathy S (Daughter of Resident) published on 14 July 2025

Submitted via Website • Report

Overall Experience

Thank you to all the amazing , dedicated Church Farm Care Home staff for providing a very enjoyable Garden Party . They made sure that all residents were included in the fun .
The acts were very good . The food was tasty . The mocktails/ cocktails great .
What a lovely place for my mum to live .

Thank you Church Farm .

Reply from Lisa Henderson, Customer Care Advisor at Church Farm Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is lovely to hear that you enjoyed the garden party at Church Farm Care Home. It is always nice to hear words like "Amazing" and "Dedicated" being used to describe our Staff. We hope to continue providing your Mum with the best possible care.

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Review of
Church Farm Care Home
from Lois P (Daughter of Resident) published on 30 June 2025

Submitted via Website • Report

Overall Experience

Mum has only recently joined Church Farm. She came from a supported living establishment but had several falls. Staff are lovely and certainly very caring. There are numerous activities organised including a very happy garden party on Wednesday to celebrate 40 years and the new garden.
Mum really

loves her room and being able to sit out in the garden or watch the birds from inside.
She's had a scrabble evening and a pamper session which she loved. Lots of activities which they can chose to participate or not.
Very caring and gentle home. Long may it prevail.

Reply from Lisa Henderson, Customer Care Advisor at Church Farm Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care. It is always nice to hear words like "Lovely" and "Caring" being used to describe our Staff. It is lovely to hear Mum is enjoying the activities at Church Farm Care Home. We hope to continue providing your Mum with the best possible care.

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Review of
The Goldbridge Care Home
from K W (Granddaughter of Resident) published on 20 June 2025

Submitted via Postal Card • Report

Overall Experience

Such warm, friendly and welcoming staff always. Individual care provided and the staff really get to know residents. A clean, homely and welcoming environment with individual touches such as balloons and banners for residents' birthdays! Thank you!

Reply from David Mclean, Customer Service Adviser at The Goldbridge Care Home

Thank you for your lovely review. It is always nice to hear words like "warm, friendly and welcoming" being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review of
The Goldbridge Care Home
from V E (Resident) published on 5 June 2025

Submitted via Postal Card • Report

Overall Experience

The Goldbridge has a warm, friendly ambience. It is very clean and comfortable. There are lots of activities. The staff are kind and caring and knowledgeable. Housekeeping and laundry service is excellent. The food is varied and tasty. They encourage your independence whilst giving whatever assistance

you need. I feel very well looked after and supported.

Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Kind" and "Caring" being used to describe our Staff. It is lovely to hear you feel very well looked after and supported in the home. We hope to continue providing yourself with the best possible care.

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Review of
The Goldbridge Care Home
from E H (Resident) published on 5 June 2025

Submitted via Postal Card • Report

Overall Experience

I am very well cared for and thank all the staff for their input into my life here.

Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home

Thank you for your kind words. We are very happy to hear you are well cared for at The Goldbridge Care Home. We hope to continue providing yourself with the best possible care.

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Review of
The Goldbridge Care Home
from Zoe W (Granddaughter of Resident) published on 3 June 2025

Submitted via Postal Card • Report

Overall Experience

Lovely staff, always happy to help and assist with any requirements. Nan is very happy, feels safe and looked after, which is all we want. The activities, parties and celebrations put on by the home are outstanding. The children love coming here to visit. That says a lot about the staff, the home is

always clean, tidy and welcoming.

Reply from Maria Ricketts, Customer Care Adviser at The Goldbridge Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Loved one in our care. Please let us know if there is anything we can do to make your Nan's stay as comfortable as possible.

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Review of
The Goldbridge Care Home
from H E (Husband of Resident) published on 22 May 2025

Submitted via Postal Card • Report

Overall Experience

My wife has been a resident for 11 weeks. Happy, sensitive care, very professionally run.

Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Wife with the best possible care.

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Review of
Pendean House Care Home
from L H (Daughter of Resident) published on 20 May 2025

Submitted via Postal Card • Report

Overall Experience

From the moment of enquiry, to the end of my mother's respite stay, I was extremely impressed with all staff and management at Pendean House. The house itself is beautiful, and is well kept and clean to the highest order. My mother thoroughly enjoyed her stay amongst such great, friendly people. First

class!!

Reply from Maria Ricketts, Customer Care Adviser at Pendean House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Pendean House for your stay.

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Review of
Pendean House Care Home
from Nadia C (Friend of Resident) published on 16 May 2025

Submitted via Postal Card • Report

Overall Experience

Very warm welcome. Played bridge with friends. Excellent attention by manager. Very clean, warm and homely.

Reply from David Mclean, Customer Service Adviser at Pendean House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing them with the best possible care and we look forward to seeing you again soon.

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Review of
Church Farm Care Home
from Ingrid S (Daughter of Resident) published on 13 May 2025

Submitted via Website • Report

Overall Experience

I am always greeted warmly on arrival, the reception staff are always cheery and so helpful.
The care my mum is receiving, is fantastic.
She always looks very well cared for and comfortable. When I last visited, mum, we were sat outside and she suddenly said 'this is a lovely place'. For someone who

is unable to say a lot, this, I feel, really shows how happy she is at Church Farm.
The staff always have time to answer any questions, they are always kind and polite and work very hard looking after the residents, they are a great team!
Thank you to all the staff

Reply from Maria Ricketts, Customer Care Adviser at Church Farm Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Fantastic" and "Comfortable " being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review of
Church Farm Care Home
from Sophie R (Granddaughter of Resident) published on 8 May 2025

Submitted via Website • Report

Overall Experience

I was initially quite apprehensive and nervous about my grandfather moving into a care home. However, after just a couple of months, I've been really pleased with the level of care he's received (currently he can do most things for himself). He often tells me how friendly and helpful the staff are,

and that he enjoys the evening entertainment they often provide.

I have to agree-the staff truly make the place. They always greet you with a warm smile, offer tea or coffee, and are incredibly approachable. Nothing ever seems like too much trouble for them.

A doctor has already visited my grandfather a couple of times and provided treatment, which reassures me that he's in good hands. The care home itself is undergoing some exciting upgrades, but it always looks clean and tidy. His room is relatively spacious, and there's also a comfortable sitting area available for visitors.

Over all I would highly recommend.

Reply from Fran Donno, Customer Service Adviser at Church Farm Care Home

Thank you for taking the time to leave us your comments. We are glad to help you and your family through such a difficult time and we are so pleased to hear that you are impressed with the high standards of care provided at Church Farm Care Home. It is wonderful to hear that your Grandfather is enjoying the entertainment and that he is comfortable and happy. We hope to continue providing your loved one with the best possible care.

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Review of
The Goldbridge Care Home
from Rita B (Resident) assisted by family/friend published on 6 May 2025

Submitted via Postal Card • Report

Overall Experience

Care staff understanding, helpful and treated with dignity. Nursing staff excellent, well-versed in each individual's medical needs. Despite being consistently in demand and under pressure all staff work hard to meet residents' needs and wishes. Food good but with some strange combinations, attention

needed to food temperature when served. Activities staff provide reasonable range of activities. Thoughtful and mindful of individual's capabilities. A reasonably 'happy' comfortable environment where all members of staff work toward the benefit of the residents.

Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Helpful" and "Understanding" being used to describe our Staff. We hope to continue providing yourself with the best possible care. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review of
The Goldbridge Care Home
from Elizabeth C (Daughter of Resident) published on 28 April 2025

Submitted via Postal Card • Report

Overall Experience

Friendly and helpful staff.

Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home

Thank you for your feedback. It is always nice to hear words like "Friendly" and "Helpful" being used to describe our Staff. We hope to continue providing your loved one with the best possible care.

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Review of
The Goldbridge Care Home
from P B (Wife of Resident) published on 28 April 2025

Submitted via Postal Card • Report

Overall Experience

Words that spring to mind about Goldbridge: friendly, peaceful, welcoming, organised, open.

Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like Friendly, Peaceful and Welcoming to describe The Goldbridge Care Home.

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Review of
The Goldbridge Care Home
from Alison P (Daughter of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

My mother is very happy at the Goldbridge Care Home. The management and staff are incredibly, kind, caring and thoughtful. They go over and above to ensure she has the best life she can. Her visitors have always received a warm welcome and her dog is allowed to visit her too. On her big birthday the

staff decorated her room organised a special party. It was amazing, she had a wonderful time.
The home has a very pretty garden with lots of plants, seating and fairy lights. Residents are encouraged to use the outdoor space. It is a lovely place for residents to socialise.
The activities team are absolutely fantastic. They arrange many different activities and events to cater for a wide range of people with different interests. Where possible residents are given the opportunity to continue with their hobbies e.g. playing the keyboard, knitting, quizzes, gardening, bingo, painting etc.
Based on our experience, I wouldn't hesitate to recommend the Goldbridge Care Home.

Reply from Fran Donno, Customer Service Adviser at The Goldbridge Care Home

Thank you for your kind words. We are pleased to hear that your Mother is happy at The Goldbridge Care Home and it is wonderful to hear that your Mother had such a brilliant time on her Birthday. We are glad to hear that you are impressed with the range of fun activities provided, facilities and the high standards of care provided to your Mother. We hope to continue providing your loved one with the best possible care.

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Review of
Pendean House Care Home
from Vanessa B (Respite Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

I have just spent 2 weeks enjoying respite care at Pendean after a shoulder replacement operation. I could not have felt more welcome or cared for. Many of the staff have been working there for years and I find this most re-assuring, meaning that there is a happy atmosphere among the staff and this

is transmitted to the patients. As I live very close to Midhurst it has the advantage for me of being close to friends and family, and many of them were able to visit and were also made welcome.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care Home

Thank you for your kind words. It is so wonderful to hear that you had such a happy and comfortable stay at Pendean House Care Home. We are pleased to hear that you felt at ease and reassured in our care. Hopefully you will go away from this feeling like you received the best possible care.

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Review of
Church Farm Care Home
from Carla S (Daughter of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

My parents have been staying at Church Farm Care home the past 18 months. They are really well cared for and the whole team are genuinely warm and caring. We recently visited and they had organised a party for my Mums 80th - with a a beautifully decorated lunch table, cake & live entertainment. We had

such a lovely day and Mum was thrilled. They really are such a lovely team!

Reply from Maria Ricketts, Customer Care Adviser at Church Farm Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Parents in our care. Please let us know if there is anything we can do to make your parents stay as comfortable as possible.

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Review of
Pendean House Care Home
from H E (Son of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

Everyone is amazingly nice. The bath rooms don't have enough space by the sink for women to put all their potions and hair stuff. The grub is very nice! The room is a bit cold. There is music in the dining room which is hard for deaf people. The garden is splendid for walks. Thank you all for being

so jolly!

Reply from Maria Ricketts, Customer Care Adviser at Pendean House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Loved one in our care. We hope to continue providing your loved one with the best possible care.

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Review of
Pendean House Care Home
from D B (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

Dad became a resident at Pendean upon being discharged from Hospital in October 2024.
He has a beautiful room overlooking the gardens , he is looked after well, and is still there.
The team there made us feel very welcome when we visited, and we were even able to organise a family sunday lunch together

in the dining room, when several of us came in from overseas. We are so lucky that Dad is comfortable in such a lovely place, and we know we don't have to worry about him quite so much.
Thank you to all the team, and i look forward to seeing you (and Dad) again soon.

Reply from Maria Ricketts, Customer Care Adviser at Pendean House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care. We are look forward to seeing you again soon.

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Care Homes Owned by Bupa Care Homes in West Sussex

Bupa Care Homes Locations in West Sussex (3)

Bupa Care Homes Reviews in West Sussex (252)

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Church Farm Care Home

Church Farm Care Home

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