Bupa Care Homes in West Sussex | 3 Care Homes

Review of
The Goldbridge Care Home
from Elizabeth C (Daughter of Resident) published on 28 April 2025

Submitted via Postal Card • Report

Overall Experience

Friendly and helpful staff.

Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home

Thank you for your feedback. It is always nice to hear words like "Friendly" and "Helpful" being used to describe our Staff. We hope to continue providing your loved one with the best possible care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Goldbridge Care Home
from P B (Wife of Resident) published on 28 April 2025

Submitted via Postal Card • Report

Overall Experience

Words that spring to mind about Goldbridge: friendly, peaceful, welcoming, organised, open.

Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like Friendly, Peaceful and Welcoming to describe The Goldbridge Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Goldbridge Care Home
from Alison P (Daughter of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

My mother is very happy at the Goldbridge Care Home. The management and staff are incredibly, kind, caring and thoughtful. They go over and above to ensure she has the best life she can. Her visitors have always received a warm welcome and her dog is allowed to visit her too. On her big birthday the

staff decorated her room organised a special party. It was amazing, she had a wonderful time.
The home has a very pretty garden with lots of plants, seating and fairy lights. Residents are encouraged to use the outdoor space. It is a lovely place for residents to socialise.
The activities team are absolutely fantastic. They arrange many different activities and events to cater for a wide range of people with different interests. Where possible residents are given the opportunity to continue with their hobbies e.g. playing the keyboard, knitting, quizzes, gardening, bingo, painting etc.
Based on our experience, I wouldn't hesitate to recommend the Goldbridge Care Home.

Reply from Fran Donno, Customer Service Adviser at The Goldbridge Care Home

Thank you for your kind words. We are pleased to hear that your Mother is happy at The Goldbridge Care Home and it is wonderful to hear that your Mother had such a brilliant time on her Birthday. We are glad to hear that you are impressed with the range of fun activities provided, facilities and the high standards of care provided to your Mother. We hope to continue providing your loved one with the best possible care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pendean House Care Home
from Vanessa B (Respite Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

I have just spent 2 weeks enjoying respite care at Pendean after a shoulder replacement operation. I could not have felt more welcome or cared for. Many of the staff have been working there for years and I find this most re-assuring, meaning that there is a happy atmosphere among the staff and this

is transmitted to the patients. As I live very close to Midhurst it has the advantage for me of being close to friends and family, and many of them were able to visit and were also made welcome.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care Home

Thank you for your kind words. It is so wonderful to hear that you had such a happy and comfortable stay at Pendean House Care Home. We are pleased to hear that you felt at ease and reassured in our care. Hopefully you will go away from this feeling like you received the best possible care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Church Farm Care Home
from Carla S (Daughter of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

My parents have been staying at Church Farm Care home the past 18 months. They are really well cared for and the whole team are genuinely warm and caring. We recently visited and they had organised a party for my Mums 80th - with a a beautifully decorated lunch table, cake & live entertainment. We had

such a lovely day and Mum was thrilled. They really are such a lovely team!

Reply from Maria Ricketts, Customer Care Adviser at Church Farm Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Parents in our care. Please let us know if there is anything we can do to make your parents stay as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pendean House Care Home
from H E (Son of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

Everyone is amazingly nice. The bath rooms don't have enough space by the sink for women to put all their potions and hair stuff. The grub is very nice! The room is a bit cold. There is music in the dining room which is hard for deaf people. The garden is splendid for walks. Thank you all for being

so jolly!

Reply from Maria Ricketts, Customer Care Adviser at Pendean House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Loved one in our care. We hope to continue providing your loved one with the best possible care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pendean House Care Home
from D B (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

Dad became a resident at Pendean upon being discharged from Hospital in October 2024.
He has a beautiful room overlooking the gardens , he is looked after well, and is still there.
The team there made us feel very welcome when we visited, and we were even able to organise a family sunday lunch together

in the dining room, when several of us came in from overseas. We are so lucky that Dad is comfortable in such a lovely place, and we know we don't have to worry about him quite so much.
Thank you to all the team, and i look forward to seeing you (and Dad) again soon.

Reply from Maria Ricketts, Customer Care Adviser at Pendean House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care. We are look forward to seeing you again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Goldbridge Care Home
from Lorraine S (Niece of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

My uncle received the most wonderful palliative care at The Goldbridge. The nursing team kept me fully informed of his care plan and the family are all very grateful to the team, from nurses and carers to admin and management. I don't think I could have chosen a more lovely environment for his final

months.

Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your Uncle received the best possible care at The Goldbridge Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pendean House Care Home
from Gill B (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

Dad moved to Pendean in September 2024 and the team have been so welcoming and helped not just Dad settling in but the wrap around care and explanation supporting us, his family, is greatly appreciated too.
The activities provided for residents are great and varied and the recent Valentine's lunch

was a great success with Mum able to join Dad for lunch too.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care Home

Thank you for your lovely words. We are so pleased to hear that you have felt supported and welcomed by the staff at Pendean House Care Home. It is wonderful to hear that you are impressed with the activities provided. Hopefully you will go away from this feeling like your loved one received the best possible care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pendean House Care Home
from Brian W (Son of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

For the short time he was a resident, my father received first-class care. Two particular members of staff were so helpful and kind to us with all of the staff making him feel comfortable and welcome. The family would like to thank the night nurse and carers who looked after him at the end.

Reply from Maria Ricketts, Customer Care Adviser at Pendean House Care Home

Thank you for your kind words. We are very happy to hear you could feel at ease with your Father in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pendean House Care Home
from Mellissa G (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Beautiful home with the most incredible staff.
My dear Mum was only at Pendean for a short time before she lost her fight.
The care, love and attention she received was outstanding.
Working in care myself, I found it hard to let her go into the hands of others, but they were all incredible.

Reply from Lisa Henderson, Customer Care Advisor at Pendean House Care Home

Thank you for your lovely review. We are saddened to hear about the loss of your mum. It is always nice to hear from family members feeling like their loved one were cared for and were looked after. It is great to hear that in the short time your mum stayed in the home she received the best care and attention. Thank you for choosing Pendean House. We will certainly pass your comments on to the manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pendean House Care Home
from Wendy Georgina T (Wife of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

I am the wife of an irascible, retired clergyman, whom I was afraid to leave for an operation that had become vital for me. After becoming financially secure (praise be for a charity) and having met the 'guy near the door', leaving my husband for a short while left me happy that he would be cared for

as if he were family.

Reply from Lisa Henderson, Customer Care Advisor at Pendean House Care Home

Thank you for your kind words. It is great that you felt so happy to leave your husband with us for a short stay knowing we would care for him as family. Thank you for choosing Pendean House care home for your stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pendean House Care Home
from G B (Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

From the moment I arrived at Pendean, I felt the warmth of a welcome from all the staff. That feeling continues to this day, same 40 days later.
Pendean is an amazing place. All my family and friends are so surprised at the attention they get when visiting.
It must be one of the very best care homes

in the country, and I feel privileged to be here.

Reply from David Mclean, Customer Service Adviser at Pendean House Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease in our care. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make your stay as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pendean House Care Home
from Karen C (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

All the staff at Pendean are wonderful: carers, reception, nursing, admin and management have all shown my mum exceptional care, kindness and attentiveness. I particularly appreciate the consistent efforts made to entertain and encourage residents to socialise.

Reply from David Mclean, Customer Service Adviser at Pendean House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Goldbridge Care Home
from J W (Son of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

My mother entered the home after being discharged from hospital for end of life care (four different cancers and a cracked femur) early in the year. For the short time she was there before passing away three weeks later, we witnessed significant failings in her care, in particular pain management. This

did not just include my wife and I, but also relatives and friends visiting on different occasions. I had to personally intervene on two occasions to request hospice staff to visit her which resulted in basic medical interventions to her care. I have since asked the home for feedback on how many times their GP as the primary carer visited my mother and what interventions if any they prescribed. This was nearly 9 months ago and I have still not received an answer to my questions. My advice to anyone who has a dear one needing end of life care is to make every effort you can to admit them to a hospice where they can receive the proper palliative care they deserve.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Goldbridge Care Home

We are very sorry to hear you are dissatisfied with our home. The health and wellbeing of our residents is an absolute priority for us. Whilst we can't discuss specific cases or personal details here, our new care home manager would very much welcome the opportunity to look into this for you. You can contact the home directly by calling 01444 413746. Alternatively, you can email feedback@bupa.com with your contact details and the team will be in touch to discuss things further.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pendean House Care Home
from H M (Daughter of Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

When arriving at Pendean House, immediately felt a warm and welcoming presence by staff for my mother's trail visit. The staff were friendly, reassuring, and catered to her every need. She enjoyed the activities and spoke highly of the food.
Thank you, it was reassuring for us to know she was in a

safe and caring place.

Reply from Maria Ricketts, Customer Care Adviser at Pendean House Care Home

Thank you for your kind words. It is always nice to hear words like "Warm" and "Welcoming" being used to describe our care. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Goldbridge Care Home
from J S (Daughter of Resident) published on 31 October 2024

Submitted via Postal Card • Report

Overall Experience

From start to finish, the respite care my mother received was great. The staff were fantastic, particularly the manager.

Reply from Maria Ricketts, Customer Care Adviser at The Goldbridge Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing The Goldbridge for Mum's stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Goldbridge Care Home
from S B (Daughter of Resident) published on 28 October 2024

Submitted via Website • Report

Overall Experience

Our mother was recently diagnosed with early dementia and we were very happy to find Goldbridge for her. She was initially reluctant to go but the staff were so caring, understanding and lovely that she very quickly settled happily into life at Goldbridge. We are so impressed with the personal touches

which are so special. On her birthday, staff sang Happy Birthday to her (she joined enthusiastically in with the singing!) and had a cake for her with candles. A beautiful touch. She is really happy, feels very cared for and part of the community. The rooms are lovely, and when we come and visit with great-grandchildren there are beautiful sitting rooms dotted around with lots of room where she can receive us. Family, dogs and children are very welcome which is lovely! Excellent in every way.

Reply from Rosie Smith, Customer Advisor at The Goldbridge Care Home

Hello and thank you for taking the time to leave such a lovely review for the staff at The Goldbridge Care Home. We are thrilled to hear you are so impressed with the personal touches such as the birthday celebrations! We are so happy to hear that your mother has settled in so well at the home and feels part of the community. We hope your mother continues to enjoy her stay!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Pendean House Care Home
from Colleen H (Regular Volunteer) published on 18 October 2024

Submitted via Website • Report

Overall Experience

I am the Charity and Community Coordinator at Seaford College and we regularly visit Pendean Nursing Home with the students to volunteer.
We are always made incredibly welcome - everybody is very friendly, and the staff cannot do enough for us.
Vicky is always very helpful when arranging visits and

the children never want to leave when it's time to go back to school!

Reply from Fran Donno, Customer Service Adviser at Pendean House Care Home

Thank you for your kind words. We are so glad to hear that you are always made to feel welcome and that you have had such a positive experience during your visits to Pendean House Care Home. It is always so wonderful to hear words like "Friendly" and "Helpful" being used to describe our staff. We are looking forward to see you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Goldbridge Care Home
from F H (Daughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

My father has been in Goldbridge for 2 1/2 years.
He is so well looked after by all the staff who are experienced and caring. They always involve us in his care plan and always have his best interests as their top priority.
The facility is beautiful with lovely rooms and gardens as well as social

areas.
Activities take place most days.

Reply from Fran Donno, Customer Service Adviser at The Goldbridge Care Home

Thank you for your kind words. It is always lovely to hear words like "experienced" and "caring" being used to describe our staff and we are pleased to hear that you feel supported and involved in your father's care plan. We are glad to hear that you are impressed with the lovely rooms, facilities and activities provided at The Goldbridge Care Home. We hope to continue providing your loved one with the best possible care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Bupa Care Homes in West Sussex

Bupa Care Homes Locations in West Sussex (3)

Bupa Care Homes Reviews in West Sussex (240)

The Goldbridge Care Home

The Goldbridge Care Home

The Goldbridge Care Home

Pendean House Care Home

Church Farm Care Home

Pendean House Care Home

Pendean House Care Home

The Goldbridge Care Home

Pendean House Care Home

Pendean House Care Home

Pendean House Care Home

Pendean House Care Home

Pendean House Care Home

Pendean House Care Home

The Goldbridge Care Home

Pendean House Care Home

The Goldbridge Care Home

The Goldbridge Care Home

Pendean House Care Home

The Goldbridge Care Home

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers