Bupa Care Homes in West Sussex | 3 Care Homes

Review of
The Goldbridge Care Home
from E P (Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

Having had a tumour removed in April 2025 my 2 daughters and son decided I would be looked after in Goldbridge.
Their thoughts have worked out well, as I am flawed with my stay here, in fact, contented sums up my overall feeling. The staff and management seem to look over and I believe a lot goes into

the activities to ensure the residents are well looked after.
Whilst my medical condition is life-changing, I am very well looked after. Thank you Goldbridge.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Goldbridge Care HomeThank you for taking the time to leave your review. We are pleased to have been able to help you at such a difficult time- it's great to hear that you feel contented staying at The Goldbridge care home. Please don't hesitate to reach out if there is anything else that you need.

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Review of
Church Farm Care Home
from T C (Relative of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

What Lovely friendly staff, it was so nice to see the lovely Christmas decorations that gave the home a festive feel. Nothing was too much trouble. Was offered refreshments on my visit and staff answered any questions i had which really put my mind at rest, i was pleasantly surprised how many actives

there were on offer and we were made very welcome, it was nice to see the staff and management joining in the activities and were so approachable, some of the areas were a little dated but that didn't take away from the quality of care or the atmosphere which is far more important to me than the furniture. Even though I didn't take them up on the offer of staying for a meal with my family member, the food looked great and plenty to choose from, my relative loved the meals, felt safe and enjoyed his time here. It's a fair distance from where we live but would definitely choose church farm. Distance is no problem to recieve the care and kindness my relative deserves and received.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Church Farm Care HomeWe're so grateful that you've taken the time to share your thoughts. We are thrilled that you were able to join us at the home and that it felt so festive around Christmas time. Providing peace of mind for families is one of our top priorities, so your words mean a lot. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we strive for. We're pleased to know the meals are hitting the mark! Our catering team always aims to provide variety, comfort and quality. Your feedback will help us to keep improving the quality of care that we provide.

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Review of
Church Farm Care Home
from Sue A (Wife of Resident) published on 16 January 2026 Submitted via Postal Card • Report

Overall Experience

The staff are fantastic and very caring. Nothing is too much for them. Would thoroughly recommend to others requiring a care home.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Church Farm Care HomeThank you for your kind words. We are pleased to hear that you have found the staff so caring- all of our team work very hard to make every resident feel special and well cared for. Please reach out if there is anything more we can do.

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Review of
Church Farm Care Home
from R H (Daughter of Resident) published on 16 January 2026 Submitted via Postal Card • Report

Overall Experience

The staff at Church Farm Care Home have worked so hard to accommodate my fathers needs. All the staff are patient and smiling. Residents all seem very happy.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Church Farm Care HomeYour feedback means a lot to us and the team at Church Farm Care Home. It's reassuring to hear that our approach to care has brought you and your family peace of mind. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We hope to continue providing your loved one with the best possible care.

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Review of
Church Farm Care Home
from Anne W (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

My mum Betty receives wonderful care and this was really apparent at the Christmas party. Church Farm laid on a wonderful Christmas lunch and entertainment which the residents loved.

Whenever we go to the home it has a warm caring atmosphere and there is always activities on offer.

Our dog is

also always welcome and loves the doggie treats by the entrance!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Church Farm Care HomeThank you for your feedback. We are happy to hear that your Mum really enjoyed the Christmas festivities. It is also nice to know your doggie appreciates the treats provided, we love having furry friends visit. Thank you again for your kind review.

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Review of
Pendean House Care Home
from R S (Daughter of Resident) published on 9 January 2026 Submitted via Website • Report

Overall Experience

Mum wasn't at Pendean for long at all as she went there a very late stage with her terminal cancer and dementia but whilst she was there, she was welcomed and extremely well looked after.

Almost as importantly, my sister and I were also attended to very professionally by the staff. They made the

admission process as straightforward as possible, stayed late well over and above in order to resolve an issue with paperwork that was not their responsibility . They also gave us a lot of reassurance and help with our questions ofer processes. . I understand they worked very closely with wonderful nurses from a cancer charity.

Finally, the most important aspect of Pendean for me is that that they were flexible and pragmatic over accommodating my mum at short notice when we were not able to accommodate her any longer where had been originally envisaged and many other places were not able - definitely people 'you can do business with' as well as being
sensitive, patient and supportive.thank you Pendean

Reply from Natasha Burns-Leigh, Customer Service Advisor at Pendean House Care HomeWe're so grateful that you've taken the time to share your thoughts. We are pleased to hear that you found the admission process straightforward and that the home was able help you at such a difficult time. It's reassuring to hear that our approach to care has brought you and your family peace of mind. We are saddened to hear about your loss but we hope you go away from this experience feeling as though your loved one has received the best possible care.

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Review of
The Goldbridge Care Home
from V E (Resident) published on 7 January 2026 Submitted via Postal Card • Report

Overall Experience

Attractive and comfortable home. The staff are lovely, kind caring and understanding. The food is very good and activities are interesting. Feel very safe and well looked after.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Goldbridge Care HomeThank you for your kind words. It is great to hear that you feel well looked after at The Goldbridge- this is our main priority. Our staff will be delighted to read this review and your lovely comments. Feedback like yours motivates us to keep striving to provide the highest standards of care.

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Review of
The Goldbridge Care Home
from C S (Sister of Resident) published on 6 January 2026 Submitted via Postal Card • Report

Overall Experience

The care team (including the experience manager) have made my brother's time in The Goldbridge as positive as it could be. They show compassionate care to him and treat him with dignity at all times. They never forget that, despite his Alzheimer's, he is a human being with the potential for feeling

content or not content. His other sister and niece (all three of us are attornies) are so grateful to The Goldbridge.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Goldbridge Care HomeThank you for leaving this lovely review. We are so pleased to hear that the staff at The Goldbridge have made you and your loved one feel at ease. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. We hope to continue providing your brother with the best possible care.

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Review of
Church Farm Care Home
from Michelle D (Daughter of Resident) published on 5 January 2026 Submitted via Postal Card • Report

Overall Experience

Mum says she likes the big TVs. Sammie is lovely - food is excellent. I've found all the staff to be welcoming and helpful.

Reply from Fran Donno, Customer Service Adviser at Church Farm Care HomeWe appreciate you sharing your experience with our home. We are pleased to hear that your Mum is enjoying her stay and we are delighted to hear that our team have made a difference to your family's experience. We're committed to making every day as positive and comfortable as possible for your loved one.

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Review of
The Goldbridge Care Home
from H G (Husband of Resident) published on 30 December 2025 Submitted via Postal Card • Report

Overall Experience

My husband has now been in Goldbridge for 3 years. From the start, my family and I have been very happy and pleased with the care and attention he receives. The nurses and carers are so compassionate and caring.
The whole team at Goldbridge always welcome us with friendly smiles and a cup of tea!

The Christmas party on Saturday was another excellent afternoon - with music, dancing and fun.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Goldbridge Care HomeYour review means a great deal to our team and we're so grateful you shared your experience. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are delighted to hear that our team have made a difference to your family's experience. We are so pleased to hear that you enjoyed the Christmas party too- we want our home to feel like a family and it's great that you're a part of it.

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Review of
Pendean House Care Home
from Natalie R (Friend of Resident) published on 29 December 2025 Submitted via Website • Report

Overall Experience

Struggled to find a suitable care home for my friend, who is only 60 years old, following brain tumour surgery, which left her unable to live alone in her home.
I cannot praise all the staff at Pendean enough, for their care, support and kindness, shown both to her, and to us, her friends.
The staff

are really friendly and caring.
No matter how busy they are, they always make time to welcome us & chat.
Brain injuries can cause challenging issues, but Pendean staff really do go the extra mile for their residents - to welcome them and to make them feel at 'home'. There are always lots of activities and everyone is friendly & approachable, with a 'can do attitude'.
Thank you for everything that you are doing to support my Dear friend. I appreciate each & every one of you & all your hard work. I know that my friend is receiving the best care & is in safe hands, which takes away a lot of worry & stress. Thank you all.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Pendean House Care HomeWe appreciate you sharing your experience with our home. We are glad to help you and your friend through such a difficult time. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. Feedback like yours motivates us to keep striving to provide the highest standards of care.

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Review of
Church Farm Care Home
from A E (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

My mum's first day at Church Farm, is very warm & friendly. Karen the manager and all the staff have spoken with mum, granddaughter Georgia and myself. We are unpacking mum's belongings and making her room comfortable and a lovely homely feeling. Mum has taken her place at lunchtime at the male table,

making us all laugh. I'm hoping its the beginning of a lovely stay for mum and us (family)

Reply from Natasha Burns-Leigh, Customer Service Advisor at Church Farm Care HomeWe appreciate you sharing your experience with our home. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. We are also pleased to hear tat your mother has already selected her favourite table for mealtimes! We look forward to creating many more memories with you and your loved one.

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Review of
Church Farm Care Home
from Joanna P (Sister of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

Church Farm is a very welcoming home with friendly and helpful staff.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Church Farm Care HomeThank you for this lovely review. We are so pleased to hear that you find the home welcoming and friendly. We are most fortunate to have caring and dedicated staff on our team who help to make life at Church Farm wonderful. We look forward to seeing you again.

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Review of
The Goldbridge Care Home
from A K (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

The most wonderful care home. All staff are extremely helpful and friendly. Our dad is wonderfully cared for and we know he is safe and well at all times. Thank you all the staff.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Goldbridge Care HomeWe appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We're so glad that the warmth and kindness of our staff have come through in your experience. We're committed to continuing to support you and your family in every way we can.

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Review of
The Goldbridge Care Home
from Hywel E (Husband of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

Caring dignified care. Clean well run home.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Goldbridge Care HomeThank you for taking the time to leave your review. It is always nice to hear words like "dignified" being used to describe our care. Please let us know if there is anything we can do to make the stay as comfortable as possible.

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Review of
The Goldbridge Care Home
from T D (Son of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

We are very pleased with the caring my mother is getting. She is very disturbed at the moment and needs lots of attention at the moment.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Goldbridge Care HomeThank you for your review. We are very happy to hear you can feel at ease with your mother in our care. We're committed to making every day as positive and comfortable as possible for your loved one.

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Review of
Pendean House Care Home
from David L (Next of Kin) published on 1 December 2025 Submitted via Website • Report

Overall Experience

Our Father sadly passed away on the 5th October this year and it now seems an appropriate time to reflect now that we have laid him to rest.
We cannot state how highly we regard the excellent care that he received when he was in the home. All the staff were fantastic throughout his stay, from front

of house, nursing staff, all the care assistants, kitchen staff as well as the lovely ladies that did his washing. It would be correct to say that they all took an interest in his wellbeing, and we would when visiting, often find someone in with him having a chat.
We managed to celebrate his 94th Birthday, mums 92nd birthday and their 72nd wedding anniversary out in the lovely gardens with sandwiches and a pot of tea. That made it a special place for his last few weeks with us.
If you read this review and are thinking of placing a loved one in a home, then Pendean House is whole heartily recommended by us.
Thank you for looking after him and the support that you gave us.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care HomeWe appreciate you sharing your experience with our home. We are saddened to hear about your loss and we are glad to help you and your family through such a difficult time. Knowing that you felt reassured about your loved one's care is the best feedback we can receive and we are pleased to hear that you felt supported during these times. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Pendean House Care Home
from Alastair B (Friend of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

Pendean is a beautiful place. The management and staff are kind and professional.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care HomeWe're so grateful that you've taken the time to share your thoughts. It is always wonderful to hear words like "Kind" and "Professional" being used to describe our staff and thank you for recognizing the care and dedication of our team. Feedback like yours motivates us to keep striving to provide the highest standards of care.

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Review of
Pendean House Care Home
from Maureen L (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

My daughter couldn't have been in a better care home. She loves all the staff who are all so good to her. Her brother passed away in there a year ago, he was a footballer who had head injuries after playing football, his and her father was a cousin of a famous footballer on TV. (He was only 65). I myself

love all the staff, they are such lovely people, it's like one big happy family. My daughter is only 65, after having chemo she had a stroke. Thank you for everything.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care HomeIt's always encouraging to read reviews like this. We are glad to help you and your family through such a difficult time and hearing that our care has made a difference to you and your family is truly rewarding. It is wonderful to hear that your loved one is being well looked after and cared for. We're committed to continuing to support you and your family in every way we can.

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Review of
Church Farm Care Home
from Ingrid S (Daughter of Resident) published on 20 November 2025 Submitted via Website • Report

Overall Experience

My Mum received the absolute best care at Church Farm, from every member of staff all with different roles - management team, carers, cooks, housekeepers, cleaners, receptionist, activity coordinator & handymen to name just some.
Mum always felt at home and always said how much she liked being at

the home and how well she was looked after. Although her health was failing, Mum felt safe and happy and knowing this, gave me peace of mind.
I was always greeted with a cheerful 'hello, how are you?' Nothing was ever too much trouble and I also felt very well looked after when I was visiting.
Thank you so much to each and every member of staff, your wonderful care meant a lot.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Church Farm Care HomeThank you for taking the time to leave your review. Providing peace of mind for families is one of our top priorities, so your words mean a lot. Your comments are a testament to the dedication of everyone in the home. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Care Homes Owned by Bupa Care Homes in West Sussex

Bupa Care Homes Locations in West Sussex (3)

Bupa Care Homes Reviews in West Sussex (273)

The Goldbridge Care Home

Church Farm Care Home

Church Farm Care Home

Church Farm Care Home

Church Farm Care Home

Pendean House Care Home

The Goldbridge Care Home

The Goldbridge Care Home

Church Farm Care Home

The Goldbridge Care Home

Pendean House Care Home

Church Farm Care Home

Church Farm Care Home

The Goldbridge Care Home

The Goldbridge Care Home

The Goldbridge Care Home

Pendean House Care Home

Pendean House Care Home

Pendean House Care Home

Church Farm Care Home

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