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Care Homes Owned by Bupa Care Homes in West Sussex

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bupa Care Homes in West Sussex

Only the locations & reviews in West Sussex for Bupa Care Homes are showing below.

View the details of all 112 locations (with 10655 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in West Sussex (3)

 - Browse 3 Care Homes owned by Bupa Care Homes in West Sussex
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Church Farm Care Home
Church Farm Lane, East Wittering, Chichester PO20 8PT 
9.7 109 reviews
Church Farm Care Home, Chichester, West Sussex
"The staff are fantastic and very caring. Nothing is too much for them. Would thoroughly recommend to others requiring a care home.…"   Read all 109 reviews
  • from £995 / week
  • 53 Rooms
Location Type Care Home

Church Farm Care Home offers residential care including respite, convalescence and day care. The former farmhouse has been converted to provide every modern convenience while retaining features like ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Pendean House Care Home
Off Oaklands Lane, West Lavington, Midhurst GU29 0ES 
9.7 92 reviews
Pendean House Care Home, Midhurst, West Sussex
"From our initial inspection visit to the time my wife left Pendean, the staff in every department were warm, welcoming and exceptionally…"   Read all 92 reviews
  • from £1,260 / week
  • 40 Rooms
Location Type Care Home

Originally a country home, Pendean House has been transformed and modernised to provide care for people who require nursing and residential care. Care is also offered to those requiring Parkinson's ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
The Goldbridge Care Home
3 Kleinwort Close, Haywards Heath RH16 4XH 
9.4 77 reviews
The Goldbridge Care Home, Haywards Heath, West Sussex
"Comfortable home with lovely gardens. Deputy manager Fiona is kind and caring. The staff are lovely and food is good. The activities are…"   Read all 77 reviews
  • from £1,615 / week
  • 64 Rooms
Location Type Care Home

The Goldbridge is a purpose-built care home that occupies an idyllic position overlooking Beech Hurst Gardens. The home provides tailored support for a range of care needs, including dementia ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Bupa Care Homes Reviews in West Sussex (278)

9.7

Bupa Care Homes has a Group Review Score of 9.7 (9.656) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

The Goldbridge Care Home

from Mary H (Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My opinion of my living here is generally satisfactory - it is age that I find a nuisance! Meals get rather boring: all the staff can provide a bit of humour except night staff (just one or two who are sometimes a little brusqite) I cant complain!
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Goldbridge Care HomeThank you for your feedback. We will certainly pass your comments about the night staff and food on to the management team as we strive to provide the best possible standards in our home.
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Review of

The Goldbridge Care Home

from V E (Resident) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Comfortable home with lovely gardens. Deputy manager Fiona is kind and caring. The staff are lovely and food is good. The activities are well thought-out and interesting.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Goldbridge Care HomeWe appreciate you sharing your experience with our home. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Feedback like yours motivates us to keep striving to provide the highest standards of care.
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Review of

The Goldbridge Care Home

from Peter B (Husband of Resident) published on 10 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff at The Goldbirdge caring and approachable and understanding. Good residents and relatives meeting today run by the experience manager. Great opportunity to receive feedback from managment on issues raised by relatives. Great shame home manager and regional director not there!
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Goldbridge Care HomeThank you for your feedback. We are happy to hear you found the meeting to be helpful and informative. We will certainly pass your comments on to the management team.
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Review of

The Goldbridge Care Home

from Sarah C (Daughter-in-law of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to express my gratitude to Fiona, who led the R & R metting with professionalism, personality, honesty and should her knowledge of all aspect of the meeting agenda and all residents needs.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Goldbridge Care HomeThank you for your feedback. We will pass this on to Fiona and the management team as its always good to know when a job has been done well.
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Review of

The Goldbridge Care Home

from Hywel E (Husband of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Professional, caring, supportive care. I am very happy that my wife Caroline is at The Goldbridge.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Goldbridge Care HomeWe appreciate your kind feedback. Thank you for choosing The Goldbridge for your Wife's care.
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Review of

The Goldbridge Care Home

from C R (Daughter of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Singer
Elvis
Show tunes
Lovely light hearted time. Nice inclusion of everyone. Dad sung along and enjoyed his time.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Goldbridge Care HomeThank you for your feedback. We are happy to hear that your Dad enjoyed the Elvis singer. We aim to provide a variety of entertainment that everyone can get involved with and enjoy. Please let us know if there is anything else you think your Dad would like to see on our lifestyle and wellbeing schedule.
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Review of

The Goldbridge Care Home

from T A (Daughter of Resident) published on 25 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother's siblings arranged to visit her. I asked if a sandwich lunch could be arranged for the 5 of them. My aunts and uncle said they had a lovely visit with lots of laughter and reminiscing. The Goldbridge laid a lovely table and the lunch was perfect. My aunt commented on how good the cake was:-)
When
I visited mum a couple of days later, she said she'd really enjoyed their visit and the lunch. Thankyou to everyone who made this a special event for my mum.
Reply from Fran Donno, Customer Service Adviser at The Goldbridge Care HomeWe're so grateful that you've taken the time to share your thoughts. We are so pleased to hear that your family had such a wonderful time during their visit to The Goldbridge Care Home. We want our home to feel like a community, and it's lovely to hear that you and your family feel a part of it. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Pendean House Care Home

from Jeremy B (Husband of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our initial inspection visit to the time my wife left Pendean, the staff in every department were warm, welcoming and exceptionally helpful. It is rare to come across this level of sheer warmth and kindness in any walk of life. My only reservation is the quality of the meals which i think could
be improved. But that is relatively minor in the whole scheme of things and pales into insignificance given the rest of the excellent experience. i would recommend without hesitation.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Pendean House Care HomeWe're so grateful that you've taken the time to share your thoughts. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review of

The Goldbridge Care Home

from Karen H (Niece of Resident) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home more like a hotel. My aunt is cared for nothing is to much trouble. The staff are very warm. Kind and patient. Spotlessly clean.
Reply from Fran Donno, Customer Service Adviser at The Goldbridge Care HomeWe appreciate you taking the time to leave us your lovely comments. We are pleased to hear that you are impressed with the high standards of care provided and the clean environment at The Goldbridge Care Home. We hope to continue providing your loved one with the best possible care.
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Review of

The Goldbridge Care Home

from E P (Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having had a tumour removed in April 2025 my 2 daughters and son decided I would be looked after in Goldbridge.
Their thoughts have worked out well, as I am flawed with my stay here, in fact, contented sums up my overall feeling. The staff and management seem to look over and I believe a lot goes into
the activities to ensure the residents are well looked after.
Whilst my medical condition is life-changing, I am very well looked after. Thank you Goldbridge.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Goldbridge Care HomeThank you for taking the time to leave your review. We are pleased to have been able to help you at such a difficult time- it's great to hear that you feel contented staying at The Goldbridge care home. Please don't hesitate to reach out if there is anything else that you need.
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Review of

Church Farm Care Home

from T C (Relative of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
What Lovely friendly staff, it was so nice to see the lovely Christmas decorations that gave the home a festive feel. Nothing was too much trouble. Was offered refreshments on my visit and staff answered any questions i had which really put my mind at rest, i was pleasantly surprised how many actives
there were on offer and we were made very welcome, it was nice to see the staff and management joining in the activities and were so approachable, some of the areas were a little dated but that didn't take away from the quality of care or the atmosphere which is far more important to me than the furniture. Even though I didn't take them up on the offer of staying for a meal with my family member, the food looked great and plenty to choose from, my relative loved the meals, felt safe and enjoyed his time here. It's a fair distance from where we live but would definitely choose church farm. Distance is no problem to recieve the care and kindness my relative deserves and received.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Church Farm Care HomeWe're so grateful that you've taken the time to share your thoughts. We are thrilled that you were able to join us at the home and that it felt so festive around Christmas time. Providing peace of mind for families is one of our top priorities, so your words mean a lot. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we strive for. We're pleased to know the meals are hitting the mark! Our catering team always aims to provide variety, comfort and quality. Your feedback will help us to keep improving the quality of care that we provide.
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Review of

Church Farm Care Home

from Sue A (Wife of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are fantastic and very caring. Nothing is too much for them. Would thoroughly recommend to others requiring a care home.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Church Farm Care HomeThank you for your kind words. We are pleased to hear that you have found the staff so caring- all of our team work very hard to make every resident feel special and well cared for. Please reach out if there is anything more we can do.
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Review of

Church Farm Care Home

from R H (Daughter of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Church Farm Care Home have worked so hard to accommodate my fathers needs. All the staff are patient and smiling. Residents all seem very happy.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Church Farm Care HomeYour feedback means a lot to us and the team at Church Farm Care Home. It's reassuring to hear that our approach to care has brought you and your family peace of mind. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We hope to continue providing your loved one with the best possible care.
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Review of

Church Farm Care Home

from Anne W (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum Betty receives wonderful care and this was really apparent at the Christmas party. Church Farm laid on a wonderful Christmas lunch and entertainment which the residents loved.


Whenever we go to the home it has a warm caring atmosphere and there is always activities on offer.


Our dog is

also always welcome and loves the doggie treats by the entrance!
Reply from Alison Horridge, Customer Advisor on behalf of the team at Church Farm Care HomeThank you for your feedback. We are happy to hear that your Mum really enjoyed the Christmas festivities. It is also nice to know your doggie appreciates the treats provided, we love having furry friends visit. Thank you again for your kind review.
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Review of

Pendean House Care Home

from R S (Daughter of Resident) published on 9 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum wasn't at Pendean for long at all as she went there a very late stage with her terminal cancer and dementia but whilst she was there, she was welcomed and extremely well looked after.


Almost as importantly, my sister and I were also attended to very professionally by the staff. They made the

admission process as straightforward as possible, stayed late well over and above in order to resolve an issue with paperwork that was not their responsibility . They also gave us a lot of reassurance and help with our questions ofer processes. . I understand they worked very closely with wonderful nurses from a cancer charity.


Finally, the most important aspect of Pendean for me is that that they were flexible and pragmatic over accommodating my mum at short notice when we were not able to accommodate her any longer where had been originally envisaged and many other places were not able - definitely people 'you can do business with' as well as being
sensitive, patient and supportive.thank you Pendean

Reply from Natasha Burns-Leigh, Customer Service Advisor at Pendean House Care HomeWe're so grateful that you've taken the time to share your thoughts. We are pleased to hear that you found the admission process straightforward and that the home was able help you at such a difficult time. It's reassuring to hear that our approach to care has brought you and your family peace of mind. We are saddened to hear about your loss but we hope you go away from this experience feeling as though your loved one has received the best possible care.
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Review of

The Goldbridge Care Home

from C S (Sister of Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care team (including the experience manager) have made my brother's time in The Goldbridge as positive as it could be. They show compassionate care to him and treat him with dignity at all times. They never forget that, despite his Alzheimer's, he is a human being with the potential for feeling
content or not content. His other sister and niece (all three of us are attornies) are so grateful to The Goldbridge.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Goldbridge Care HomeThank you for leaving this lovely review. We are so pleased to hear that the staff at The Goldbridge have made you and your loved one feel at ease. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. We hope to continue providing your brother with the best possible care.
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Review of

Church Farm Care Home

from Michelle D (Daughter of Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum says she likes the big TVs. Sammie is lovely - food is excellent. I've found all the staff to be welcoming and helpful.
Reply from Fran Donno, Customer Service Adviser at Church Farm Care HomeWe appreciate you sharing your experience with our home. We are pleased to hear that your Mum is enjoying her stay and we are delighted to hear that our team have made a difference to your family's experience. We're committed to making every day as positive and comfortable as possible for your loved one.
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Review of

The Goldbridge Care Home

from H G (Husband of Resident) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has now been in Goldbridge for 3 years. From the start, my family and I have been very happy and pleased with the care and attention he receives. The nurses and carers are so compassionate and caring.
The whole team at Goldbridge always welcome us with friendly smiles and a cup of tea!
The Christmas party on Saturday was another excellent afternoon - with music, dancing and fun.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Goldbridge Care HomeYour review means a great deal to our team and we're so grateful you shared your experience. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are delighted to hear that our team have made a difference to your family's experience. We are so pleased to hear that you enjoyed the Christmas party too- we want our home to feel like a family and it's great that you're a part of it.
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Review of

Pendean House Care Home

from Natalie R (Friend of Resident) published on 29 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Struggled to find a suitable care home for my friend, who is only 60 years old, following brain tumour surgery, which left her unable to live alone in her home.
I cannot praise all the staff at Pendean enough, for their care, support and kindness, shown both to her, and to us, her friends.
The staff
are really friendly and caring.
No matter how busy they are, they always make time to welcome us & chat.
Brain injuries can cause challenging issues, but Pendean staff really do go the extra mile for their residents - to welcome them and to make them feel at 'home'. There are always lots of activities and everyone is friendly & approachable, with a 'can do attitude'.
Thank you for everything that you are doing to support my Dear friend. I appreciate each & every one of you & all your hard work. I know that my friend is receiving the best care & is in safe hands, which takes away a lot of worry & stress. Thank you all.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Pendean House Care HomeWe appreciate you sharing your experience with our home. We are glad to help you and your friend through such a difficult time. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. Feedback like yours motivates us to keep striving to provide the highest standards of care.
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Review of

Church Farm Care Home

from A E (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum's first day at Church Farm, is very warm & friendly. Karen the manager and all the staff have spoken with mum, granddaughter Georgia and myself. We are unpacking mum's belongings and making her room comfortable and a lovely homely feeling. Mum has taken her place at lunchtime at the male table,
making us all laugh. I'm hoping its the beginning of a lovely stay for mum and us (family)
Reply from Natasha Burns-Leigh, Customer Service Advisor at Church Farm Care HomeWe appreciate you sharing your experience with our home. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. We are also pleased to hear tat your mother has already selected her favourite table for mealtimes! We look forward to creating many more memories with you and your loved one.
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Awards / Recognitions (9)

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