Bupa Care Homes in West Sussex | 3 Care Homes

Review of
The Goldbridge Care Home
from H G (Husband of Resident) published on 30 December 2025 Submitted via Postal Card • Report

Overall Experience

My husband has now been in Goldbridge for 3 years. From the start, my family and I have been very happy and pleased with the care and attention he receives. The nurses and carers are so compassionate and caring.
The whole team at Goldbridge always welcome us with friendly smiles and a cup of tea!

The Christmas party on Saturday was another excellent afternoon - with music, dancing and fun.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Goldbridge Care HomeYour review means a great deal to our team and we're so grateful you shared your experience. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are delighted to hear that our team have made a difference to your family's experience. We are so pleased to hear that you enjoyed the Christmas party too- we want our home to feel like a family and it's great that you're a part of it.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pendean House Care Home
from Natalie R (Friend of Resident) published on 29 December 2025 Submitted via Website • Report

Overall Experience

Struggled to find a suitable care home for my friend, who is only 60 years old, following brain tumour surgery, which left her unable to live alone in her home.
I cannot praise all the staff at Pendean enough, for their care, support and kindness, shown both to her, and to us, her friends.
The staff

are really friendly and caring.
No matter how busy they are, they always make time to welcome us & chat.
Brain injuries can cause challenging issues, but Pendean staff really do go the extra mile for their residents - to welcome them and to make them feel at 'home'. There are always lots of activities and everyone is friendly & approachable, with a 'can do attitude'.
Thank you for everything that you are doing to support my Dear friend. I appreciate each & every one of you & all your hard work. I know that my friend is receiving the best care & is in safe hands, which takes away a lot of worry & stress. Thank you all.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Pendean House Care HomeWe appreciate you sharing your experience with our home. We are glad to help you and your friend through such a difficult time. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. Feedback like yours motivates us to keep striving to provide the highest standards of care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Church Farm Care Home
from A E (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

My mum's first day at Church Farm, is very warm & friendly. Karen the manager and all the staff have spoken with mum, granddaughter Georgia and myself. We are unpacking mum's belongings and making her room comfortable and a lovely homely feeling. Mum has taken her place at lunchtime at the male table,

making us all laugh. I'm hoping its the beginning of a lovely stay for mum and us (family)

Reply from Natasha Burns-Leigh, Customer Service Advisor at Church Farm Care HomeWe appreciate you sharing your experience with our home. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. We are also pleased to hear tat your mother has already selected her favourite table for mealtimes! We look forward to creating many more memories with you and your loved one.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Church Farm Care Home
from Joanna P (Sister of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

Church Farm is a very welcoming home with friendly and helpful staff.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Church Farm Care HomeThank you for this lovely review. We are so pleased to hear that you find the home welcoming and friendly. We are most fortunate to have caring and dedicated staff on our team who help to make life at Church Farm wonderful. We look forward to seeing you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Goldbridge Care Home
from A K (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

The most wonderful care home. All staff are extremely helpful and friendly. Our dad is wonderfully cared for and we know he is safe and well at all times. Thank you all the staff.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Goldbridge Care HomeWe appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We're so glad that the warmth and kindness of our staff have come through in your experience. We're committed to continuing to support you and your family in every way we can.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Goldbridge Care Home
from Hywel E (Husband of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

Caring dignified care. Clean well run home.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Goldbridge Care HomeThank you for taking the time to leave your review. It is always nice to hear words like "dignified" being used to describe our care. Please let us know if there is anything we can do to make the stay as comfortable as possible.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Goldbridge Care Home
from T D (Son of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

We are very pleased with the caring my mother is getting. She is very disturbed at the moment and needs lots of attention at the moment.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Goldbridge Care HomeThank you for your review. We are very happy to hear you can feel at ease with your mother in our care. We're committed to making every day as positive and comfortable as possible for your loved one.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pendean House Care Home
from David L (Next of Kin) published on 1 December 2025 Submitted via Website • Report

Overall Experience

Our Father sadly passed away on the 5th October this year and it now seems an appropriate time to reflect now that we have laid him to rest.
We cannot state how highly we regard the excellent care that he received when he was in the home. All the staff were fantastic throughout his stay, from front

of house, nursing staff, all the care assistants, kitchen staff as well as the lovely ladies that did his washing. It would be correct to say that they all took an interest in his wellbeing, and we would when visiting, often find someone in with him having a chat.
We managed to celebrate his 94th Birthday, mums 92nd birthday and their 72nd wedding anniversary out in the lovely gardens with sandwiches and a pot of tea. That made it a special place for his last few weeks with us.
If you read this review and are thinking of placing a loved one in a home, then Pendean House is whole heartily recommended by us.
Thank you for looking after him and the support that you gave us.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care HomeWe appreciate you sharing your experience with our home. We are saddened to hear about your loss and we are glad to help you and your family through such a difficult time. Knowing that you felt reassured about your loved one's care is the best feedback we can receive and we are pleased to hear that you felt supported during these times. Hopefully you will go away from this feeling like your loved one received the best possible care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pendean House Care Home
from Alastair B (Friend of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

Pendean is a beautiful place. The management and staff are kind and professional.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care HomeWe're so grateful that you've taken the time to share your thoughts. It is always wonderful to hear words like "Kind" and "Professional" being used to describe our staff and thank you for recognizing the care and dedication of our team. Feedback like yours motivates us to keep striving to provide the highest standards of care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pendean House Care Home
from Maureen L (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

My daughter couldn't have been in a better care home. She loves all the staff who are all so good to her. Her brother passed away in there a year ago, he was a footballer who had head injuries after playing football, his and her father was a cousin of a famous footballer on TV. (He was only 65). I myself

love all the staff, they are such lovely people, it's like one big happy family. My daughter is only 65, after having chemo she had a stroke. Thank you for everything.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care HomeIt's always encouraging to read reviews like this. We are glad to help you and your family through such a difficult time and hearing that our care has made a difference to you and your family is truly rewarding. It is wonderful to hear that your loved one is being well looked after and cared for. We're committed to continuing to support you and your family in every way we can.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Church Farm Care Home
from Ingrid S (Daughter of Resident) published on 20 November 2025 Submitted via Website • Report

Overall Experience

My Mum received the absolute best care at Church Farm, from every member of staff all with different roles - management team, carers, cooks, housekeepers, cleaners, receptionist, activity coordinator & handymen to name just some.
Mum always felt at home and always said how much she liked being at

the home and how well she was looked after. Although her health was failing, Mum felt safe and happy and knowing this, gave me peace of mind.
I was always greeted with a cheerful 'hello, how are you?' Nothing was ever too much trouble and I also felt very well looked after when I was visiting.
Thank you so much to each and every member of staff, your wonderful care meant a lot.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Church Farm Care HomeThank you for taking the time to leave your review. Providing peace of mind for families is one of our top priorities, so your words mean a lot. Your comments are a testament to the dedication of everyone in the home. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. Hopefully you will go away from this feeling like your loved one received the best possible care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Church Farm Care Home
from Roger G (Son of Resident) published on 20 November 2025 Submitted via Postal Card • Report

Overall Experience

My father, Frederick, moved into Church Farm Care Home on 10/12/2022. He has been looked after well with great care since this date, and up to the very last moments of his very long life at the age of 106 years.
The staff have been so good, and my father did need a fair amount of care as he had become

very frail. We as a family could not have asked for more, and will forever be in the home and carers' debt for how my father was treated. Thank you.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Church Farm Care HomeWe're so grateful that you've taken the time to share your thoughts. Hearing that our care has made a difference to you and your family is truly rewarding. We're so glad that the warmth and kindness of our staff have come through in your experience. We are saddened to hear about your loss but we hope you go away from this experience feeling as though your loved one has received the best possible care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Church Farm Care Home
from Robert G (Son of Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

All the carers and seniors looked after my father and kept him comfortable in his final years and moments. Even singing his favourite songs with him at times.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Church Farm Care HomeThank you for your lovely review. Providing peace of mind for families is one of our top priorities, so your words mean a lot. We're fortunate to have such a dedicated and compassionate team, and it's wonderful to see their hard work recognized. Hopefully you will go away from this feeling like your loved one received the best possible care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pendean House Care Home
from L R (Niece of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

My aunt stayed at Pendean from 18 August - 18 September 2025 and I cannot speak highly enough of the care she received during this time. From the moment she arrived the staff showed exceptional compassion, treating her with genuine dignity, respect and kindness throughout her stay.
The level of care

was excellent. It was clear that the team were not highly professional but also so deeply caring. A special thank you to four members of staff whose warmth and attentiveness truly stood out - they made a difficult time much easier for our family and communication with us was consistently good, keeping us informed and involved. The room she stayed in was spacious, comfortable, well equipped and spotless. The overall cleanliness and standard of the facilities were of a high standard, creating a calm and reassuring environment.
Losing a loved one is never easy, but knowing she was in such capable hands gave us peace of mind. We would whole heartedly recommend Pendean House to anyone looking for compassionate and professional care for their loved ones.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Pendean House Care HomeThank you for your lovely review. We are glad to help you and your family through such a difficult time. We take pride in creating a caring environment, and it's lovely to hear that reflected in your review. Your comments are a testament to the dedication of everyone in the home. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We are saddened to hear about your loss. Hopefully you will go away from this feeling like your loved one received the best possible care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pendean House Care Home
from M F (Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

Apart from a temporary lowering of standards caused by the use of an agency cook, nothing could be faulted.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care HomeWe're so grateful that you've taken the time to share your thoughts. We will discuss your feedback with the home's manager to help them continually improve their service. Feedback like yours inspires us to continue to provide the very best care. Please don't hesitate to reach out if there's anything more we can do.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Church Farm Care Home
from R U (Son of Resident) published on 30 September 2025 Submitted via Postal Card • Report

Overall Experience

Our mother was placed at Church Farm Care Home after a short stay in hospital in October 2021. From the family's first visit it became clear that both the care & environment suited her needs, latterly, until her passing in July 2025. Her health was in a slow decline. Always her needs were addressed

at every level with regular medical or care assessments which kept the family fully informed. She had long since become a Church Farm family member rather than a resident & was mourned by both family & carers on her passing. The family wishes to give their thanks and gratitude to all 2021 - 2025.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Church Farm Care HomeThank you for your kind words. It was a pleasure to welcome your loved one into our Church Farm family and it is clear to see what a positive impact the high level of care has had. We would like to extend our heartfelt condolences for your loss. Hopefully you will go away from this feeling like your loved one received the best possible care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Goldbridge Care Home
from Eric P (Respite Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

Having had major surgery in April this year (2025) with a need to choose a care home. My family naturally chose 'Goldbridge' as I have stayed there 2 years earlier. Their choice has always been faultless, and from day one, any concerns I might have had, didn't occur.
All the staff, from the manager,

activities organisers, nursing and care staff all perform in an exceptional way. Goldbridge is efficiently managed and the activities staff are constantly creating different things for the residents, keeping fit or entertaining with competitions, musical afternoon and games. As indicated by my ratings, all of mine would be very good. Without exception all staff are kind, pleasant and wonderful and seem to want to please. Overall a care home I would be delighted to recommend to any of my friends, should they find a reason.

Reply from David Mclean, Customer Service Adviser at The Goldbridge Care HomeThank you for your lovely review. It is always nice to hear from residents feeling like they have been cared for and looked after and it is always nice to hear words like "kind, pleasant and wonderful" being used to describe our care and staff. Hopefully you will go away from this feeling like you received the best possible care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pendean House Care Home
from T J (Resident) published on 26 August 2025 Submitted via Postal Card • Report

Overall Experience

I have found the last month an enjoyable one. Some exceptional staff from carers, to the receptionists, gardener, activities and chef. All of the staff have been great in helping me with what I need and helping me with my recovery too.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Pendean House Care HomeThank you for your lovely review. We are very happy to hear that you can feel at ease in our care at Pendean House. The staff really do make all the difference: everyone has their role to play and it goes to show what a difference each induvial can make to your stay. We hope to continue providing you with the best possible care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pendean House Care Home
from J V (Daughter of Resident) published on 5 August 2025 Submitted via Website • Report

Overall Experience

The staff have provided a fabulous service and showed great care and consideration in looking after my mother. We needed short-term convalescence support for her following an operation and have felt so reassured by the professionalism of the nursing staff and the ability of the team to give the appropriate

care. The manager is always on hand to answer queries and despite it being a very worrying time for us all, she has been both reassuring and helpful in the support available and left us feeling confident that my mother is most certainly in the best place and receiving the best care.

Reply from Maria Ricketts, Customer Care Adviser at Pendean House Care HomeThank you for your kind words. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Church Farm Care Home
from Cathy S (Daughter of Resident) published on 14 July 2025 Submitted via Website • Report

Overall Experience

Thank you to all the amazing , dedicated Church Farm Care Home staff for providing a very enjoyable Garden Party . They made sure that all residents were included in the fun .
The acts were very good . The food was tasty . The mocktails/ cocktails great .
What a lovely place for my mum to live .

Thank you Church Farm .

Reply from Lisa Henderson, Customer Care Advisor at Church Farm Care HomeThank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is lovely to hear that you enjoyed the garden party at Church Farm Care Home. It is always nice to hear words like "Amazing" and "Dedicated" being used to describe our Staff. We hope to continue providing your Mum with the best possible care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by Bupa Care Homes in West Sussex

Bupa Care Homes Locations in West Sussex (3)

Bupa Care Homes Reviews in West Sussex (265)

The Goldbridge Care Home

Pendean House Care Home

Church Farm Care Home

Church Farm Care Home

The Goldbridge Care Home

The Goldbridge Care Home

The Goldbridge Care Home

Pendean House Care Home

Pendean House Care Home

Pendean House Care Home

Church Farm Care Home

Church Farm Care Home

Church Farm Care Home

Pendean House Care Home

Pendean House Care Home

Church Farm Care Home

The Goldbridge Care Home

Pendean House Care Home

Pendean House Care Home

Church Farm Care Home

Awards / Recognitions (8)

Loading

Loading

Loading

Care Seekers

Job Seekers