Bupa Care Homes in West Sussex | 3 Care Homes

Review of
Pendean House Care Home
from L R (Niece of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

My aunt stayed at Pendean from 18 August - 18 September 2025 and I cannot speak highly enough of the care she received during this time. From the moment she arrived the staff showed exceptional compassion, treating her with genuine dignity, respect and kindness throughout her stay.
The level of care

was excellent. It was clear that the team were not highly professional but also so deeply caring. A special thank you to four members of staff whose warmth and attentiveness truly stood out - they made a difficult time much easier for our family and communication with us was consistently good, keeping us informed and involved. The room she stayed in was spacious, comfortable, well equipped and spotless. The overall cleanliness and standard of the facilities were of a high standard, creating a calm and reassuring environment.
Losing a loved one is never easy, but knowing she was in such capable hands gave us peace of mind. We would whole heartedly recommend Pendean House to anyone looking for compassionate and professional care for their loved ones.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Pendean House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We take pride in creating a caring environment, and it's lovely to hear that reflected in your…read more

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Review of
Pendean House Care Home
from M F (Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

Apart from a temporary lowering of standards caused by the use of an agency cook, nothing could be faulted.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care Home

We're so grateful that you've taken the time to share your thoughts. We will discuss your feedback with the home's manager to help them continually improve their service. Feedback like yours inspires…read more

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Review of
Church Farm Care Home
from R U (Son of Resident) published on 30 September 2025 Submitted via Postal Card • Report

Overall Experience

Our mother was placed at Church Farm Care Home after a short stay in hospital in October 2021. From the family's first visit it became clear that both the care & environment suited her needs, latterly, until her passing in July 2025. Her health was in a slow decline. Always her needs were addressed

at every level with regular medical or care assessments which kept the family fully informed. She had long since become a Church Farm family member rather than a resident & was mourned by both family & carers on her passing. The family wishes to give their thanks and gratitude to all 2021 - 2025.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Church Farm Care Home

Thank you for your kind words. It was a pleasure to welcome your loved one into our Church Farm family and it is clear to see what a positive impact the high level of care has had. We would like to…read more

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Review of
The Goldbridge Care Home
from Eric P (Respite Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

Having had major surgery in April this year (2025) with a need to choose a care home. My family naturally chose 'Goldbridge' as I have stayed there 2 years earlier. Their choice has always been faultless, and from day one, any concerns I might have had, didn't occur.
All the staff, from the manager,

activities organisers, nursing and care staff all perform in an exceptional way. Goldbridge is efficiently managed and the activities staff are constantly creating different things for the residents, keeping fit or entertaining with competitions, musical afternoon and games. As indicated by my ratings, all of mine would be very good. Without exception all staff are kind, pleasant and wonderful and seem to want to please. Overall a care home I would be delighted to recommend to any of my friends, should they find a reason.

Reply from David Mclean, Customer Service Adviser at The Goldbridge Care Home

Thank you for your lovely review. It is always nice to hear from residents feeling like they have been cared for and looked after and it is always nice to hear words like "kind, pleasant and…read more

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Review of
The Goldbridge Care Home
from Hywel E (Husband of Resident) published on 1 September 2025 Submitted via Postal Card • Report

Overall Experience

Caring environment. Professional + courteous. Clean, spotless. Well run/managed.

Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing…read more

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Review of
Pendean House Care Home
from T J (Resident) published on 26 August 2025 Submitted via Postal Card • Report

Overall Experience

I have found the last month an enjoyable one. Some exceptional staff from carers, to the receptionists, gardener, activities and chef. All of the staff have been great in helping me with what I need and helping me with my recovery too.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Pendean House Care Home

Thank you for your lovely review. We are very happy to hear that you can feel at ease in our care at Pendean House. The staff really do make all the difference: everyone has their role to play and it…read more

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Review of
Pendean House Care Home
from J V (Daughter of Resident) published on 5 August 2025 Submitted via Website • Report

Overall Experience

The staff have provided a fabulous service and showed great care and consideration in looking after my mother. We needed short-term convalescence support for her following an operation and have felt so reassured by the professionalism of the nursing staff and the ability of the team to give the appropriate

care. The manager is always on hand to answer queries and despite it being a very worrying time for us all, she has been both reassuring and helpful in the support available and left us feeling confident that my mother is most certainly in the best place and receiving the best care.

Reply from Maria Ricketts, Customer Care Adviser at Pendean House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Church Farm Care Home
from Cathy S (Daughter of Resident) published on 14 July 2025 Submitted via Website • Report

Overall Experience

Thank you to all the amazing , dedicated Church Farm Care Home staff for providing a very enjoyable Garden Party . They made sure that all residents were included in the fun .
The acts were very good . The food was tasty . The mocktails/ cocktails great .
What a lovely place for my mum to live .

Thank you Church Farm .

Reply from Lisa Henderson, Customer Care Advisor at Church Farm Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is lovely to hear that you enjoyed the garden party at…read more

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Review of
Church Farm Care Home
from Lois P (Daughter of Resident) published on 30 June 2025 Submitted via Website • Report

Overall Experience

Mum has only recently joined Church Farm. She came from a supported living establishment but had several falls. Staff are lovely and certainly very caring. There are numerous activities organised including a very happy garden party on Wednesday to celebrate 40 years and the new garden.
Mum really

loves her room and being able to sit out in the garden or watch the birds from inside.
She's had a scrabble evening and a pamper session which she loved. Lots of activities which they can chose to participate or not.
Very caring and gentle home. Long may it prevail.

Reply from Lisa Henderson, Customer Care Advisor at Church Farm Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care. It is always nice to hear words like "Lovely" and "Caring" being used to describe our Staff.…read more

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Review of
The Goldbridge Care Home
from K W (Granddaughter of Resident) published on 20 June 2025 Submitted via Postal Card • Report

Overall Experience

Such warm, friendly and welcoming staff always. Individual care provided and the staff really get to know residents. A clean, homely and welcoming environment with individual touches such as balloons and banners for residents' birthdays! Thank you!

Reply from David Mclean, Customer Service Adviser at The Goldbridge Care Home

Thank you for your lovely review. It is always nice to hear words like "warm, friendly and welcoming" being used to describe our care. We hope to continue providing your loved one with the best…read more

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Review of
The Goldbridge Care Home
from V E (Resident) published on 5 June 2025 Submitted via Postal Card • Report

Overall Experience

The Goldbridge has a warm, friendly ambience. It is very clean and comfortable. There are lots of activities. The staff are kind and caring and knowledgeable. Housekeeping and laundry service is excellent. The food is varied and tasty. They encourage your independence whilst giving whatever assistance

you need. I feel very well looked after and supported.

Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Kind" and "Caring" being used to describe our Staff. It is lovely to hear you feel very well looked…read more

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Review of
The Goldbridge Care Home
from E H (Resident) published on 5 June 2025 Submitted via Postal Card • Report

Overall Experience

I am very well cared for and thank all the staff for their input into my life here.

Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home

Thank you for your kind words. We are very happy to hear you are well cared for at The Goldbridge Care Home. We hope to continue providing yourself with the best possible care.

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Review of
The Goldbridge Care Home
from Zoe W (Granddaughter of Resident) published on 3 June 2025 Submitted via Postal Card • Report

Overall Experience

Lovely staff, always happy to help and assist with any requirements. Nan is very happy, feels safe and looked after, which is all we want. The activities, parties and celebrations put on by the home are outstanding. The children love coming here to visit. That says a lot about the staff, the home is

always clean, tidy and welcoming.

Reply from Maria Ricketts, Customer Care Adviser at The Goldbridge Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Loved one in our care. Please let us know if there is anything we can do to make your Nan's stay as comfortable…read more

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Review of
Pendean House Care Home
from L H (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report

Overall Experience

From the moment of enquiry, to the end of my mother's respite stay, I was extremely impressed with all staff and management at Pendean House. The house itself is beautiful, and is well kept and clean to the highest order. My mother thoroughly enjoyed her stay amongst such great, friendly people. First

class!!

Reply from Maria Ricketts, Customer Care Adviser at Pendean House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Pendean House for your stay.

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Review of
Pendean House Care Home
from Nadia C (Friend of Resident) published on 16 May 2025 Submitted via Postal Card • Report

Overall Experience

Very warm welcome. Played bridge with friends. Excellent attention by manager. Very clean, warm and homely.

Reply from David Mclean, Customer Service Adviser at Pendean House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing them with the best possible care and we look forward to…read more

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Review of
Church Farm Care Home
from Ingrid S (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

I am always greeted warmly on arrival, the reception staff are always cheery and so helpful.
The care my mum is receiving, is fantastic.
She always looks very well cared for and comfortable. When I last visited, mum, we were sat outside and she suddenly said 'this is a lovely place'. For someone who

is unable to say a lot, this, I feel, really shows how happy she is at Church Farm.
The staff always have time to answer any questions, they are always kind and polite and work very hard looking after the residents, they are a great team!
Thank you to all the staff

Reply from Maria Ricketts, Customer Care Adviser at Church Farm Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Fantastic" and…read more

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Review of
Church Farm Care Home
from Sophie R (Granddaughter of Resident) published on 8 May 2025 Submitted via Website • Report

Overall Experience

I was initially quite apprehensive and nervous about my grandfather moving into a care home. However, after just a couple of months, I've been really pleased with the level of care he's received (currently he can do most things for himself). He often tells me how friendly and helpful the staff are,

and that he enjoys the evening entertainment they often provide.

I have to agree-the staff truly make the place. They always greet you with a warm smile, offer tea or coffee, and are incredibly approachable. Nothing ever seems like too much trouble for them.

A doctor has already visited my grandfather a couple of times and provided treatment, which reassures me that he's in good hands. The care home itself is undergoing some exciting upgrades, but it always looks clean and tidy. His room is relatively spacious, and there's also a comfortable sitting area available for visitors.

Over all I would highly recommend.

Reply from Fran Donno, Customer Service Adviser at Church Farm Care Home

Thank you for taking the time to leave us your comments. We are glad to help you and your family through such a difficult time and we are so pleased to hear that you are impressed with the high…read more

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Review of
The Goldbridge Care Home
from Rita B (Resident) assisted by family/friend published on 6 May 2025 Submitted via Postal Card • Report

Overall Experience

Care staff understanding, helpful and treated with dignity. Nursing staff excellent, well-versed in each individual's medical needs. Despite being consistently in demand and under pressure all staff work hard to meet residents' needs and wishes. Food good but with some strange combinations, attention

needed to food temperature when served. Activities staff provide reasonable range of activities. Thoughtful and mindful of individual's capabilities. A reasonably 'happy' comfortable environment where all members of staff work toward the benefit of the residents.

Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words…read more

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Review of
The Goldbridge Care Home
from Elizabeth C (Daughter of Resident) published on 28 April 2025 Submitted via Postal Card • Report

Overall Experience

Friendly and helpful staff.

Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home

Thank you for your feedback. It is always nice to hear words like "Friendly" and "Helpful" being used to describe our Staff. We hope to continue providing your loved one with the best possible care.

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Review of
The Goldbridge Care Home
from P B (Wife of Resident) published on 28 April 2025 Submitted via Postal Card • Report

Overall Experience

Words that spring to mind about Goldbridge: friendly, peaceful, welcoming, organised, open.

Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like Friendly, Peaceful and Welcoming to describe The Goldbridge Care Home.

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Care Homes Owned by Bupa Care Homes in West Sussex

Bupa Care Homes Locations in West Sussex (3)

Bupa Care Homes Reviews in West Sussex (257)

Pendean House Care Home

Pendean House Care Home

Church Farm Care Home

The Goldbridge Care Home

The Goldbridge Care Home

Pendean House Care Home

Pendean House Care Home

Church Farm Care Home

Church Farm Care Home

The Goldbridge Care Home

The Goldbridge Care Home

The Goldbridge Care Home

The Goldbridge Care Home

Pendean House Care Home

Pendean House Care Home

Church Farm Care Home

Church Farm Care Home

The Goldbridge Care Home

The Goldbridge Care Home

The Goldbridge Care Home

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