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Care Homes Owned by Bupa Care Homes in Dorset

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bupa Care Homes in Dorset

Only the locations & reviews in Dorset for Bupa Care Homes are showing below.

View the details of all 114 locations (with 10226 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Dorset (3)

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3 Care Homes owned by Bupa Care Homes in Dorset
Queensmount Care Home

18 Queens Park West Drive, Bournemouth BH8 9DA 

9.8 189 reviews
"Queensmount Care Home is an excellent place that makes all residents feel prioritised, and well-looked after. Personal needs are met…"   Read all 189 reviews
Location Type Care Home

Recently rated Outstanding (August 2022) for a second time in a row and one of a handful of homes to be rated Outstanding in all areas across England, Queensmount offers a range of short and long stay residential and nursing care plans including day… Read more about Queensmount Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 49 Rooms
The Links Care Home

1 Golf Links Road, Broadstone BH18 8BE 

9.7 127 reviews
"All the staff from the management team down to the cleaners treat my mum and myself with care and respect. They have supported me when I…"   Read all 127 reviews
Location Type Care Home

This care home is proud to be able to display an Outstanding CQC rating (November 2023). The Links is in the lovely village setting of Broadstone, close to local amenities and within easy reach of Dorset’s beautiful beaches and countryside. The Links… Read more about The Links Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 68 Rooms
The Lindsay Care Home

47A Lindsay Road, Poole BH13 6AP 

9.7 130 reviews
"My mum moved into The Lindsay after not being able to cope at home on her own any longer. Since she 1st moved in, the staff have been very…"   Read all 130 reviews
Location Type Care Home

The Lindsay is a care home offering nursing, residential, dementia and palliative care. Short stays and day care are offered to help both carers and their elderly loved ones at times when they need a break or a little extra support. Rated 'Good'… Read more about The Lindsay Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 70 Rooms from £1,300 / week

Bupa Care Homes Reviews in Dorset (446)

9.7

Bupa Care Homes has a Group Review Score of 9.7 (9.666) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Reviewer Connection to Bupa Care Homes
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Review of

Queensmount Care Home

from J A (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff on reception are always warm + welcoming, happy to help when needed. I have found both nursing + care staff caring and conscientious and always ready to meet her needs. Also if she has a medical problem action is taken to address the issue and she is given the relevant treatment. The activities
staff are excellent and do their best to meeting mums needs and stimulate her with thought-provoking games and fun activities. They are very attuned to the needs of the residents and go out of their way to keep them happy. Mum is happy eating snack and the restaurant staff have got used to this and are always kind and courteous. Mum and I find the laundry staff extremely helpful + cheerful. They light up the room whenever we see them.
Reply from Lisa Henderson, Customer Care Advisor at Queensmount Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care. It is always nice to hear words like "Caring" and "Conscientious" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care.

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Review of

Queensmount Care Home

from Corin B (Grandson of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Queensmount Care Home is an excellent place that makes all residents feel prioritised, and well-looked after. Personal needs are met extremely responsively and dealt with great care. I would personally highly recommend this place.
Reply from Lisa Henderson, Customer Care Advisor at Queensmount Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of

The Lindsay Care Home

from J R (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into The Lindsay after not being able to cope at home on her own any longer. Since she 1st moved in, the staff have been very friendly and helpful. The home is always lovely and clean. The food looks amazing.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Lindsay Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are also delighted to hear how much of a difference the staff have made to this transition. We totally agree that the food at The Lindsay is delicious! I'm glad your mum is enjoying the stay. We are looking forward to seeing you again soon.

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Review of

The Lindsay Care Home

from Liz H (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
I am restricted with number of words. I had concerns about Mum's care up to Feb 2025 when she passed away after 5+ years at The Lindsay. During that time there were 6 changes of manager and countless issues, some serious enough to report to both the CQC and local authority. My main concern was call
bell response times. The current manager took 4 months to formally apologise about such issues with Mum's care early this year. I also reported to BUPA several H&S concerns which could have affected residents, visitors and staff... why did it take a relative to point out hazards! Why didn't I move Mum elsewhere? Well, her first years at The Lindsay were mostly under Covid restrictions and then, with her Alzheimer's, it was deemed best for her to stay in the environment which was familiar.Therefore my only hope was to fight for improvement... but it was stressful and exhausting for me to do so, and the home has just been upgraded from "Requires Improvement" to "Good" by the CQC.
Reply from Julie Walsh, Customer Care Adviser at The Lindsay Care Home

We're sorry you were not always happy with your mum's care during the 5 years she spent with us. She was a much-loved member of The Lindsay family. The team are naturally very proud of the Good CQC rating received, recognising their efforts and the stable management team in place. I am so very sorry for your loss.

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Review of

The Lindsay Care Home

from J M (Sister of Resident) published on 15 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been at the Lindsay for two weeks. I have been very impressed with the staff and the facilities . The caregivers are all friendly and has made my sister feel at home. I am welcomed whenever I come to visit, and having shared a meal with her, I was very impressed with the food. I was
particularly impressed that staff have made an effort to include my sister in activities.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your lovely review. We are happy to hear that your Sister has been made to feel at home in such a short time and that you always feel welcomed on your visits. We hope to continue providing your Sister with the best possible care.

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Review of

Queensmount Care Home

from Keith P (Friend of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear friend was a resident at the care home for about a year. During his time there, he received excellent care, and was always made to feel part of the family. The staff were so nice and friendly towards us when we used to visit, so high praise to all the staff. It was so nice that after his funeral,
family and friends were invited back to remember him.
Reply from Lisa Henderson, Customer Care Advisor at Queensmount Care Home

Thank you for your kind words. We are saddened to hear about your loss. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your Friend received the best possible care.

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Review of

The Lindsay Care Home

from Paul W (Grandson of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To say that one member of staff, every time I come to see my gran, she always goes above and beyond, her laughter and quick wit is infectious. She is, to me, what seems to bind the building together.
Also, the member of staff on reception always remembers me, good front of house.
Reply from Lisa Henderson, Customer Care Advisor at The Lindsay Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Gran in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Gran with the best possible care.

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Review of

The Links Care Home

from Denise H (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff from the management team down to the cleaners treat my mum and myself with care and respect. They have supported me when I have needed answers re care and signposted me to the right agencies to get that support if unable to provide it themselves.
All the carers and nursing staff know
my name, and recently, the activities team helped provide mum with a 90th birthday party.
Photos go on their social media page so my sister, who lives far away, can be part of mum's life still
Reply from Lisa Henderson, Customer Care Advisor at The Links Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mum in our care. It is lovely to hear that home helped with Mum's birthday party. We hope to continue providing your Mum with the best possible care.

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Review of

The Lindsay Care Home

from Jason K (Son of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely place to live and the care is second to none, I have been very impressed with all that I have seen.
Reply from David Mclean, Customer Service Adviser at The Lindsay Care Home

Thank you for your lovely words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of

The Lindsay Care Home

from Catherine C (Daughter of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent food and service in the dining room. Staff were consistently patient and helpful.
Reply from Fran Donno, Customer Service Adviser at The Lindsay Care Home

We appreciate you taking the time to leave us your lovely review. It is always wonderful to hear words like "Patient" and "Helpful" being used to describe our staff and we hope The Lindsay Care Home did everything possible to make the transition as easy as possible. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

The Lindsay Care Home

from Wendy J (Daughter of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad very happy, and well looked after. Always enjoys the food.
Reply from Maria Ricketts, Customer Care Adviser at The Lindsay Care Home

Thank you for your kind words. Please let us know if there is anything we can do to make Dad's stay as comfortable as possible.

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Review of

The Links Care Home

from Terry V (Husband of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All I can say is exceptional in everything that they do.
Reply from Lisa Henderson, Customer Care Advisor at The Links Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of

Queensmount Care Home

from A B (Nephew of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had my late uncle's wake at Queensmount after his funeral. It was lovely to see some of the staff attend the funeral. He really did have a nice stay at the care home for his last year of his life and made some lovely friends, some residents and some staff.
Reply from Lisa Henderson, Customer Care Advisor at Queensmount Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss . It is lovely to hear that your Uncle made some lovely friends while he was at Queensmount care home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

Queensmount Care Home

from Unitia C (Friend of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a friend of a former resident, my husband was his friend for 55 years. The wake of my friend was there at Queensmount Care Home. I thought it was very well done. All the friends and family were greeted and shown where to be seated. The staff were very good, courteous and helpful. Beautiful and
exclusive place, the food laid out for everyone and drinks were wonderful. It was a happy atmosphere as many people knew one another and I enjoyed the video of my friend racing at Goodwood.
Reply from Lisa Henderson, Customer Care Advisor at Queensmount Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss. It is always nice to hear words like "Courteous" and "Helpful" being used to describe our Staff. Hopefully you will go away from this feeling like your Friend received the best possible care.

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Review of

The Lindsay Care Home

from R P (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Dad has been in The Lindsay Care Home 3 weeks now, and he has settled very well. The staff are very friendly, kind and take a genuine interest in my Dad.
The food is amazing, and it's so good to see Dad enjoying his food again.
His room is spacious and clean; we are just waiting for PAT testing
so Dad can have his smart speaker, and waiting for some pictures to be put up on the wall. Overall, all of us are really pleased and relieved with the care Dad is receiving. Thank you.
Reply from Fran Donno, Customer Service Adviser at The Lindsay Care Home

Thank you for your kind words. We are so pleased to hear that your Dad has settled in well and that you can feel at ease with him in our care. It is wonderful to hear that you are impressed with the high standards of care provided, the delicious meals provided and the comfortable environment at The Lindsay Care Home. We hope to continue providing your loved one with the best possible care.

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Review of

Queensmount Care Home

from L B (Daughter-in-law of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Queensmount is such a special place. The staff are so caring and friendly, not just to the residents but their families too. There's always something fun for the residents to enjoy daily and the staff go out of their way to ensure that all residents are treated with dignity and respect. I couldn't recommend
it enough to anyone considering moving into care.
Reply from Lisa Henderson, Customer Care Advisor at Queensmount Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Caring" and "Friendly" being used to describe our Staff. It is lovely to hear that you would recommend Queensmount care home. We hope to continue providing your loved one with the best possible care.

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Review of

Queensmount Care Home

from C N (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been cared for by staff at Queens mount for over 3 years now. During that time I have been very impressed by the level of care given by all the staff. The nursing care has been excellent and the staff know my mother's needs in great detail. The staff who organise activities have been amazing
- always arranging some fun activities each day but also have been super kind and go above and beyond their remit.
Whenever I visit I am always welcome and it feels like a home from home. My mother is very happy at Queensmount and this is down to all the lovely staff.
Reply from David Mclean, Customer Service Adviser at Queensmount Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your mother in our care and It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope you all feel like a part of our Queensmount family. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review of

Queensmount Care Home

from R G (Son of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I never do reviews but these guys were so good, I just need to say how excellent the care they gave mum, all such friendly staff nothing was too much trouble, our only regret was we didn't move mum in sooner.
Reply from Lisa Henderson, Customer Care Advisor at Queensmount Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is great to hear you feel the care given to your Mum was excellent. We hope to continue providing your Mum with the best possible care.

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Review of

Queensmount Care Home

from S N (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a recent resident at Queensmount, initially on the residential floor then the nursing floor. Sadly mum was only at Queensmount for a very short time but once she settled in, she seemed to thoroughly enjoy living there. The staff were highly professional in all aspects of her care.
Mum
has always been a quiet person but the staff encouraged her to participate in the various activities, she particularly loved it when animals came into the home and we have some lovely memories of her stroking the Easter chicks. All the staff are so kind and thoughtful not just to mum but to the whole family. She was extremely well cared for and I am grateful to the staff for making her last days as comfortable as possible. The home certainly lived up to recommendations from friends and our overall expectations. Thank you.
Reply from Lisa Henderson, Customer Care Advisor at Queensmount Care Home

Thank you for your lovely review. We are saddened to hear about your loss of your Mum. It is always nice to hear from family members feeling like their loved one was cared for and looked after. It is lovely to hear that your mum enjoyed the animals and you can cherish the memories with the Easter chicks. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

The Links Care Home

from B T (Wife of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my husband for six months. All the staff were most kind, caring and helpful at all times. The nursing staff and carers treated him with the utmost respect and kindness. My family and I are most grateful for their every thoughtfulness and caring.
Reply from Fran Donno, Customer Service Adviser at The Links Care Home

Thank you for your kind words. It is always wonderful to hear words like "Kind" and "Caring" being used to describe our staff and it is always brilliant to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Awards / Recognitions (8)

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