Bupa Care Homes in Dorset | 3 Care Homes

Review of
The Lindsay Care Home
from J M (Sister of Resident) published on 15 August 2025

Submitted via Website • Report

Overall Experience

My sister has been at the Lindsay for two weeks. I have been very impressed with the staff and the facilities . The caregivers are all friendly and has made my sister feel at home. I am welcomed whenever I come to visit, and having shared a meal with her, I was very impressed with the food. I was

particularly impressed that staff have made an effort to include my sister in activities.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your lovely review. We are happy to hear that your Sister has been made to feel at home in such a short time and that you always feel welcomed on your visits. We hope to continue providing your Sister with the best possible care.

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Review of
Queensmount Care Home
from Keith P (Friend of Resident) published on 11 July 2025

Submitted via Postal Card • Report

Overall Experience

My dear friend was a resident at the care home for about a year. During his time there, he received excellent care, and was always made to feel part of the family. The staff were so nice and friendly towards us when we used to visit, so high praise to all the staff. It was so nice that after his funeral,

family and friends were invited back to remember him.

Reply from Lisa Henderson, Customer Care Advisor at Queensmount Care Home

Thank you for your kind words. We are saddened to hear about your loss. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your Friend received the best possible care.

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Review of
The Lindsay Care Home
from Paul W (Grandson of Resident) published on 11 July 2025

Submitted via Postal Card • Report

Overall Experience

To say that one member of staff, every time I come to see my gran, she always goes above and beyond, her laughter and quick wit is infectious. She is, to me, what seems to bind the building together.
Also, the member of staff on reception always remembers me, good front of house.

Reply from Lisa Henderson, Customer Care Advisor at The Lindsay Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Gran in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Gran with the best possible care.

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Review of
The Links Care Home
from Denise H (Daughter of Resident) published on 8 July 2025

Submitted via Postal Card • Report

Overall Experience

All the staff from the management team down to the cleaners treat my mum and myself with care and respect. They have supported me when I have needed answers re care and signposted me to the right agencies to get that support if unable to provide it themselves.
All the carers and nursing staff know

my name, and recently, the activities team helped provide mum with a 90th birthday party.
Photos go on their social media page so my sister, who lives far away, can be part of mum's life still

Reply from Lisa Henderson, Customer Care Advisor at The Links Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mum in our care. It is lovely to hear that home helped with Mum's birthday party. We hope to continue providing your Mum with the best possible care.

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Review of
The Lindsay Care Home
from Jason K (Son of Resident) published on 4 July 2025

Submitted via Postal Card • Report

Overall Experience

A lovely place to live and the care is second to none, I have been very impressed with all that I have seen.

Reply from David Mclean, Customer Service Adviser at The Lindsay Care Home

Thank you for your lovely words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
The Lindsay Care Home
from Catherine C (Daughter of Resident) published on 3 July 2025

Submitted via Postal Card • Report

Overall Experience

Excellent food and service in the dining room. Staff were consistently patient and helpful.

Reply from Fran Donno, Customer Service Adviser at The Lindsay Care Home

We appreciate you taking the time to leave us your lovely review. It is always wonderful to hear words like "Patient" and "Helpful" being used to describe our staff and we hope The Lindsay Care Home did everything possible to make the transition as easy as possible. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
The Lindsay Care Home
from Wendy J (Daughter of Resident) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience

Dad very happy, and well looked after. Always enjoys the food.

Reply from Maria Ricketts, Customer Care Adviser at The Lindsay Care Home

Thank you for your kind words. Please let us know if there is anything we can do to make Dad's stay as comfortable as possible.

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Review of
The Links Care Home
from Terry V (Husband of Resident) published on 30 June 2025

Submitted via Postal Card • Report

Overall Experience

All I can say is exceptional in everything that they do.

Reply from Lisa Henderson, Customer Care Advisor at The Links Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
Queensmount Care Home
from A B (Nephew of Resident) published on 27 June 2025

Submitted via Postal Card • Report

Overall Experience

Had my late uncle's wake at Queensmount after his funeral. It was lovely to see some of the staff attend the funeral. He really did have a nice stay at the care home for his last year of his life and made some lovely friends, some residents and some staff.

Reply from Lisa Henderson, Customer Care Advisor at Queensmount Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss . It is lovely to hear that your Uncle made some lovely friends while he was at Queensmount care home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Queensmount Care Home
from Unitia C (Friend of Resident) published on 27 June 2025

Submitted via Postal Card • Report

Overall Experience

I am a friend of a former resident, my husband was his friend for 55 years. The wake of my friend was there at Queensmount Care Home. I thought it was very well done. All the friends and family were greeted and shown where to be seated. The staff were very good, courteous and helpful. Beautiful and

exclusive place, the food laid out for everyone and drinks were wonderful. It was a happy atmosphere as many people knew one another and I enjoyed the video of my friend racing at Goodwood.

Reply from Lisa Henderson, Customer Care Advisor at Queensmount Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss. It is always nice to hear words like "Courteous" and "Helpful" being used to describe our Staff. Hopefully you will go away from this feeling like your Friend received the best possible care.

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Review of
The Lindsay Care Home
from R P (Daughter of Resident) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience

My Dad has been in The Lindsay Care Home 3 weeks now, and he has settled very well. The staff are very friendly, kind and take a genuine interest in my Dad.
The food is amazing, and it's so good to see Dad enjoying his food again.
His room is spacious and clean; we are just waiting for PAT testing

so Dad can have his smart speaker, and waiting for some pictures to be put up on the wall. Overall, all of us are really pleased and relieved with the care Dad is receiving. Thank you.

Reply from Fran Donno, Customer Service Adviser at The Lindsay Care Home

Thank you for your kind words. We are so pleased to hear that your Dad has settled in well and that you can feel at ease with him in our care. It is wonderful to hear that you are impressed with the high standards of care provided, the delicious meals provided and the comfortable environment at The Lindsay Care Home. We hope to continue providing your loved one with the best possible care.

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Review of
Queensmount Care Home
from L B (Daughter-in-law of Resident) published on 19 May 2025

Submitted via Postal Card • Report

Overall Experience

Queensmount is such a special place. The staff are so caring and friendly, not just to the residents but their families too. There's always something fun for the residents to enjoy daily and the staff go out of their way to ensure that all residents are treated with dignity and respect. I couldn't recommend

it enough to anyone considering moving into care.

Reply from Lisa Henderson, Customer Care Advisor at Queensmount Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Caring" and "Friendly" being used to describe our Staff. It is lovely to hear that you would recommend Queensmount care home. We hope to continue providing your loved one with the best possible care.

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Review of
Queensmount Care Home
from C N (Daughter of Resident) published on 16 May 2025

Submitted via Website • Report

Overall Experience

My mother has been cared for by staff at Queens mount for over 3 years now. During that time I have been very impressed by the level of care given by all the staff. The nursing care has been excellent and the staff know my mother's needs in great detail. The staff who organise activities have been amazing

- always arranging some fun activities each day but also have been super kind and go above and beyond their remit.
Whenever I visit I am always welcome and it feels like a home from home. My mother is very happy at Queensmount and this is down to all the lovely staff.

Reply from David Mclean, Customer Service Adviser at Queensmount Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your mother in our care and It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope you all feel like a part of our Queensmount family. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review of
Queensmount Care Home
from R G (Son of Resident) published on 14 May 2025

Submitted via Website • Report

Overall Experience

I never do reviews but these guys were so good, I just need to say how excellent the care they gave mum, all such friendly staff nothing was too much trouble, our only regret was we didn't move mum in sooner.

Reply from Lisa Henderson, Customer Care Advisor at Queensmount Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is great to hear you feel the care given to your Mum was excellent. We hope to continue providing your Mum with the best possible care.

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Review of
Queensmount Care Home
from S N (Daughter of Resident) published on 13 May 2025

Submitted via Website • Report

Overall Experience

My mum was a recent resident at Queensmount, initially on the residential floor then the nursing floor. Sadly mum was only at Queensmount for a very short time but once she settled in, she seemed to thoroughly enjoy living there. The staff were highly professional in all aspects of her care.
Mum

has always been a quiet person but the staff encouraged her to participate in the various activities, she particularly loved it when animals came into the home and we have some lovely memories of her stroking the Easter chicks. All the staff are so kind and thoughtful not just to mum but to the whole family. She was extremely well cared for and I am grateful to the staff for making her last days as comfortable as possible. The home certainly lived up to recommendations from friends and our overall expectations. Thank you.

Reply from Lisa Henderson, Customer Care Advisor at Queensmount Care Home

Thank you for your lovely review. We are saddened to hear about your loss of your Mum. It is always nice to hear from family members feeling like their loved one was cared for and looked after. It is lovely to hear that your mum enjoyed the animals and you can cherish the memories with the Easter chicks. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
The Links Care Home
from B T (Wife of Resident) published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

I visited my husband for six months. All the staff were most kind, caring and helpful at all times. The nursing staff and carers treated him with the utmost respect and kindness. My family and I are most grateful for their every thoughtfulness and caring.

Reply from Fran Donno, Customer Service Adviser at The Links Care Home

Thank you for your kind words. It is always wonderful to hear words like "Kind" and "Caring" being used to describe our staff and it is always brilliant to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
The Lindsay Care Home
from S C (Daughter of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

The staff are excellent, wonderful activities for all residents. My mum is very happy living in The Lindsay, loves the food and enjoy he outings.

Reply from David Mclean, Customer Service Adviser at The Lindsay Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care and that they are happy living at The Lindsay as well. Please let us know if there is anything we can do to make their stay as comfortable as possible.

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Review of
The Links Care Home
from J P (Wife of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

My husband had a 3 week respite stay while our daughter, who helps us, had a 3 week holiday in Australia and I had a break at home. He was reluctant at first as it was 'the unknown' but soon settled and was very well looked after by caring and professional staff. I was happy to know he was safe and

would certainly call on them again if I needed to.

Reply from Maria Ricketts, Customer Care Adviser at The Links Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your husband in our care. Thank you for choosing The Links Care home for your Husband's stay.

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Review of
The Links Care Home
from Austin M (Friend of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

The Links is like a 5-star hotel. Happy, friendly atmosphere. Staff are lovely and so are the home-cooked cakes. My friend says the food is good and she likes all the staff. A good programme of activities.

Reply from David Mclean, Customer Service Adviser at The Links Care Home

Thank you for your lovely review. It is always nice to hear from friends of residents feeling like their loved one is cared for and looked after. We are hope your friend feels like a part of our The Links family. Please let us know if there is anything we can do to make your friends stay as comfortable as possible.

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Review of
Queensmount Care Home
from T S (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

I recently attended a memorial service at Queensmount, held for the families of residents who had passed away in the previous 12 months. It was a lovely service, so nice to once again see the staff who had been so kind and caring towards my father and to us, his family, at the end of his life. My father

first stayed on the residential floor, but as his needs increased he was able to receive nursing care, the nurses are on duty day and night, the care was excellent, very professional. Staff turnover appears to be low, my father appreciated having help from people he had become familiar with, and come to see as friends - cleaners, kitchen staff, entertainment staff, carers and nurses all contributed to his well being. A big thank to everyone.

Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are saddened to hear about your loss but we are happy to hear you could feel at ease with your father in our care. Thank you for choosing Queensmount Care Home

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Bupa Care Homes Locations in Dorset (3)

Bupa Care Homes Reviews in Dorset (442)

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The Lindsay Care Home

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The Lindsay Care Home

The Lindsay Care Home

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Queensmount Care Home

The Lindsay Care Home

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