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Care Homes Owned by Bupa Care Homes in Bristol

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Bupa Care Homes Locations in Bristol (1)

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1 Care Home owned by Bupa Care Homes in Bristol

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Druid Stoke Care Home
31 Druid Stoke Avenue, Stoke Bishop, Bristol BS9 1DE
9.669 Reviews
Bupa Care Homes
Druid Stoke Care Home
"I was made to feel very welcome, it's been a good experience. Much needed after the stay in hospital. The lovely food has slowly..."Read all 69 reviews

from £1,095 / weekSize 54 rooms

Location Type: Care Home

Druid Stoke is a beautiful and friendly home welcoming anyone aged over 50. The home offers a wide range of care including residential, nursing, respite and palliative care, as well as day care options. Alongside... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care

Bupa Care Homes Reviews in Bristol (69)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.638) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Showing 69 reviews matching selected criteria
Review of Druid Stoke Care Home from C B (Resident / Service User) published on 21 May 2026 Submitted via Postal Card•
Overall Experience

I was made to feel very welcome, it's been a good experience. Much needed after the stay in hospital. The lovely food has slowly rejuvenated my appetite. My thanks to all the people at Druid Stoke.

↩Reply from Fran Donno, Customer Service Adviser at Druid Stoke Care Home

We appreciate you taking the time to leave us your comments. We are delighted to hear that our team have made a difference to your experience and we are pleased to hear that you were impressed with the food provided. Feedback like yours motivates us to keep striving to provide the highest standards of care.

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Review of Druid Stoke Care Home from N R (Son of Resident) published on 21 April 2026 Submitted via Postal Card•
Overall Experience

After visiting various care homes in the area on behalf of my mother we found Druid Stoke to be the most suitable based on location to family, costs and general contact with the staff leading into moving Mum from her home in Maidenhead to Bristol. Moving day went smoothly with all staff at Druid Stoke treating Mum with kindness and dignity. Since moving in on 26th Feb, she is getting used to her new surroundings and her general health and well-being have noticeably improved. I am very happy to recommend Druid Stoke Care Home.

↩Reply from Natasha Burns-Leigh, Customer Advisor on behalf of the team at Druid Stoke Care Home

Thank you for your lovely review. Finding the right care home for a loved one can be challenging as there are so many factors to consider but we are delighted that you chose Druid Stoke for your mother's stay. We hope that the staff did everything that they could to make the transition as easy and...  

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Review of Druid Stoke Care Home from R M (Daughter of Resident) published on 12 January 2026 Submitted via Website•
Overall Experience
I just wanted to write to let you know how much I appreciate the care and support that staff are giving to my family at the moment.
The chef has been so thoughtful, making sandwiches for family members when they visit dad.
The whole staff team is a constant source of information and support.
Carers and nursing staff are obviously doing all they can to make sure dad is comfortable and safe as he reaches the end of his life.

Thank you for the compassion, the individualised, person-centred approach and the thoughtfulness.

↩Reply from Alison Horridge, Customer Advisor on behalf of the team at Druid Stoke Care Home

We appreciate you taking the time to leave us your feedback. It is always nice to hear from family members feeling like their loved one is well cared for and is being looked after with compassion. Thank you again for your kind words.

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Review of Druid Stoke Care Home from John B (Son of Resident) published on 12 December 2025 Submitted via Website•
Overall Experience
We cannot praise highly enough for the care Mum has received from the Nursing and all the Care team from the day she arrived to the last days of her life'.

The management team made sure everything was done in a caring and compassionate way. I cannot praise everyone highly enough

We also appreciate looking after us at the home when we were at mum's side

↩Reply from David Mclean, Customer Service Adviser at Druid Stoke Care Home

We appreciate you taking the time to leave us your lovely comments. We are sorry for your loss. We are glad to help you and your family through such a difficult time. Feedback like yours inspires us to continue to provide the very best care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of Druid Stoke Care Home from Iain G (Son of Resident) published on 21 November 2025 Submitted via Website•
Overall Experience

My Mother had been a resident at Druid Stoke for two years.After much searching for a relevant place for her to stay we chose Druid Stoke because of location and friendliness of staff initially. The care and empathy has been incredible especially these difficult last few months when my Mother was so ill, on our visits staff were always on hand tending to her and reassuring her.The hands on management team was always appreciated and transparency of any situation helped gain our trust. As much as my Mothers sad passing we will miss everyone at the care home.Thanks to all who cared for her.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Druid Stoke Care Home

We appreciate you taking the time to write this during what must be a very difficult time. Providing peace of mind for families is one of our top priorities, so your words mean a lot. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We are...  

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Review of Druid Stoke Care Home from R D (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card•
Overall Experience

Everyone has been caring, warm and attentive to Mum's needs. Feedback is always taken seriously and responded to. The environment and atmosphere is positive, caring and friendly. Good relationships are formed.

↩Reply from David Mclean, Customer Service Adviser at Druid Stoke Care Home

It's always encouraging to read reviews like this. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We hope to continue providing your Mum with the best possible care.

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Review of Druid Stoke Care Home from M W (Resident / Service User) published on 7 October 2025 Submitted via Postal Card•
Overall Experience

Staff very friendly and helpful.

↩Reply from David Mclean, Customer Service Adviser at Druid Stoke Care Home

Thank you for your kind words. It is always nice to hear from residents feeling like they are being cared for and looked after. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review of Druid Stoke Care Home from C B (Friend of Resident) published on 1 September 2025 Submitted via Postal Card•
Overall Experience

My friend continues to be well looked after by the staff and I feel that she is safe in their care. The activities programme is sometimes disappointing when advertised activities don't happen (though I understand how disheartening it must be for the organisers when only 4-6 residents turn up!). The food I would judge to be good any criticisms have been addressed and implemented.

↩Reply from Lisa Henderson, Customer Care Advisor at Druid Stoke Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Friend in our care. Please let us know if there is anything we can do to make Friends stay as comfortable as possible.

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Review of Druid Stoke Care Home from Gillian W (Respite Resident) published on 19 March 2025 Submitted via Website•
Overall Experience

The only 'criminal activity' I came across was the home-baked cakes (the black forest gateau - bliss!), the doughnuts and the chocolate pastries. I was unable to resist when offered these for afternoon tea or puddings; and put back the weight I'd lost before my hip replacement. I stayed at Druids Stoke for 3 weeks respite and thought I was in heaven. The staff were marvellous, friendly and attentive. What's more, the other 'inmates' were the lovely. In fact, the whole atmosphere at Druids Stoke was happy and uplifting. I attended the physiotherapy sessions twice a week and was glad that I had especially for the help in getting me on crutches safely, both along the corridors, then up and down the stairs. A heartfelt thank you to you all of you.

↩Reply from Lisa Henderson, Customer Care Advisor at Druid Stoke Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear you enjoyed the home-baked cakes at our care home. It is always nice to hear words like "Friendly" and "Attentive" being used to describe our Staff. Thank you for choosing Druid Stoke Care Home for your stay.

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Review of Druid Stoke Care Home from Jean B (Respite Resident) published on 5 March 2025 Submitted via Website•
Overall Experience

I spent 4 weeks in the Nursing Home part of Druid Stoke Nursing Home. The care was very good with caring, friendly and helpful staff. The food was good and they accommodated my needs, giving me plenty of fresh fruit rather than puddings. My room was comfortable and warm.

↩Reply from Maria Ricketts, Customer Care Adviser at Druid Stoke Care Home

Thank you for your kind words. We hope our care home did everything possible to make the transition as easy as possible. Thank you for choosing Druid Stoke for your stay.

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Review of Druid Stoke Care Home from Paul W (Son of Resident) published on 17 January 2025 Submitted via Website•
Overall Experience

Between Christmas and New Year, my mum (then living in sheltered accommodation) decided she could not cope anymore - a number of medical complaints having been compounded by a fall. We got busy - contacted Druid Stoke (of which we had previous experience) and managed to get mum in on the same day. The 'admission process would normally require lots of admin support from people who (quite rightly) were on holiday. The Non-clinical Unit Lead made it happen. We are indebted to her. I would however like to acknowledge the whole team. Everyone we met was busy but went out of their way to be welcoming.

↩Reply from David Mclean, Customer Service Adviser at Druid Stoke Care Home

Thank you for taking the time to leave your lovely review. We are glad to help you and your family through such a difficult time and we hope Druid Stoke care home did everything possible to make the transition as easy as possible. Hopefully you will go away from this feeling like your mum received the best possible care.

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Review of Druid Stoke Care Home from Beverly S (Daughter of Resident) published on 3 January 2025 Submitted via Website•
Overall Experience
One lady is always very friendly and looks after Dad well.
Always clean when visiting the site.
Sometimes takes a while to get in but that's because they are very busy looking after the residents.

Updated regularly on health etc.

↩Reply from Maria Ricketts, Customer Care Adviser at Druid Stoke Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your dad's stay as comfortable as possible.

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Review of Druid Stoke Care Home from N C (Son of Resident) published on 24 December 2024 Submitted via Website•
Overall Experience
When my mother arrived at Druid Stoke on 1 August we had no idea how long she would be there. She died within 3 months. I found that the staff varied from being efficient and businesslike at one end, to going way beyond what is expected at the other, treating my mother with love, affection and humour, attempting to make easier what was an increasingly difficult situation until her death. The dozen or so staff who cared for my mother operated as a network, each with their own responsibility, communicating her needs amongst them. As they became aware of her needs, which were sometimes changing day by day, they adjusted and attempted to provide for her creature comforts. I would like to commend the management for presiding over the whole system with grace and efficiency.

Personally, I came to see Druid Stoke as a second home and the staff as an extended family. As one of their tasks is to care not just for the resident, but for their residents' loved ones

↩Reply from David Mclean, Customer Service Adviser at Druid Stoke Care Home

Thank you for taking the time to leave your lovely review. We are sorry for your loss. We are glad to help you and your family through such a difficult time and we hope Druid Stoke Care Home did everything possible to make the transition as easy as possible. We are happy to hear you feel like a...  

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Review of Druid Stoke Care Home from E W (Daughter of Resident) published on 7 November 2024 Submitted via Website•
Overall Experience

My dad's overall experience continues to be a positive one in all aspects from the activities, lots of company, an excellent menu, not to mention the genuine care and concern show by all members of the staff.

↩Reply from Rosie Smith, Customer Advisor at Druid Stoke Care Home

Hello and thank you for taking the time to leave a review for the staff at Druid Stoke Care Home. We are so pleased that your father is enjoying his experience within the home and that he is receiving genuine care and concern by all staff. Best wishes!

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Review of Druid Stoke Care Home from J C (Daughter of Resident) published on 25 October 2024 Submitted via Website•
Overall Experience
Druid Stoke has been my dad's home for over six years. He has been and is very content living there.
The carers look after him well and are kind to my dad and the other residents.
The care staff are pro-active regarding my dad's existing and newly developing medical issues.

Druid Stoke occupies an older building and has the advantage of feeling more homely than some modern purpose-built residential facilities.

↩Reply from Fran Donno, Customer Service Adviser at Druid Stoke Care Home

We appreciate you taking the time to leave us your review. We are so pleased to hear that your dad is still content and comfortable whilst staying with us at Druid Stoke Care Home. It is wonderful to hear that you are impressed with the homely environment, the high standards of care provided and...  

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Review of Druid Stoke Care Home from D L (Daughter of Resident) published on 23 October 2024 Submitted via Website•
Overall Experience
My mother moved to Druid Stoke following discharge from the hospital in July 2024. The staff here are really helpful and welcoming, they spent time ensuring that they found out about Mum's likes and dislikes regarding all aspects of her care, this certainly helped her to settle in very quickly. If we have any queries they are responded to quickly and any issues are dealt with.
When visiting Mum we are always made to feel very welcome with staff stressing that this should feel like home. Mum recently had her 89th birthday and we were able to use the dining room for a family celebration which was lovely.

The home is always clean and fresh when we visit. I would not hesitate to recommend Druid Stoke Care Home to potential residents.

↩Reply from Maria Ricketts, Customer Care Adviser at Druid Stoke Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of Druid Stoke Care Home from David C (Son of Resident) published on 3 October 2024 Submitted via Website•
Overall Experience
My father came after the residential home he had been in said they could no longer care for him.
From day one the staff at Druid Stoke were exceptional in their patience and understanding of Dad's requirements. As his medical needs changed due to the progression of his Parkinson's nothing was a problem.
We received excellent advice and recommendations at every stage, through to the eventual passing of my Dad.
We were kept informed of any developments even through the weekends.
My dad was extremely happy with the care he was receiving and the nursing staff were always happy and welcoming and able to explain if anything had happened during our absence.
Right to the end my dad was happy comfortable and pain-free and passed away peacefully with one of his favourite nurses by his side.

I cannot recommend Druid Stoke highly enough. They have been exceptional.

↩Reply from Fran Donno, Customer Service Adviser at Druid Stoke Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is lovely to know that your father was always so comfortable and happy during his stay with us at Druid Stoke Care Home. Our resident's health and...  

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Review of Druid Stoke Care Home from R P (Son of Resident) published on 13 August 2024 Submitted via Website•
Overall Experience

My mum has been in Druid Stoke for two years and we are very happy with the care she receives. Druid Stoke's greatest asset is its staff. They are very caring, engaging and empathetic and nothing is too much trouble for them. There is a good variety of entertainment for the residents such as games, films, and physio. The care home seems to be a happy place.

↩Reply from Maria Ricketts, Customer Care Adviser at Druid Stoke Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of Druid Stoke Care Home from Philip W (Son of Resident) published on 31 January 2024 Submitted via Website•
Overall Experience
Druid Stoke has been my mum's home for the last year. She is very happy there and really likes the staff who look after her every need. Mum does not feel happy to take part in the numerous daily activities, so receives regular 'one-to-ones' in her room.
She spends much of her time in bed, and the staff can easily be summoned on her call button. She also has a regular hairdresser and chiropodist visiting. The home has a link with a local doctor who makes regular visits.
There is a large variety of good food with regular cups of tea and cakes/biscuits.

The home is a credit to the industry, and we feel really lucky to have found it for Mum.

↩Reply from Grace Langfield, Customer Service Adviser at Druid Stoke Care Home

Thank you for taking the time to leave your review. We are pleased to hear our staff are so adaptable to Mum's preferences so that she can still experience everything our home has to offer, with plenty of activities and carers on hand for whatever she needs. We hope to continue providing her with the best possible care.

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Review of Druid Stoke Care Home from Pamela D (Respite Resident) published on 25 January 2024 Submitted via Postal Card•
Overall Experience

I came to Druid Stoke for respite care to recover from an accident and two weeks in hospital. The care and help I have received cannot be faulted and all the staff charming and helpful, nothing is too much trouble.

↩Reply from Grace Langfield, Customer Service Adviser at Druid Stoke Care Home

Thank you for your lovely review. We are very happy to hear you felt so at ease in our care. Thank you for choosing Druid Stoke for your stay.

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Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

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