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Care Home Owned by Bupa Care Homes in Cambridgeshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bupa Care Homes in Cambridgeshire

Only the locations & reviews in Cambridgeshire for Bupa Care Homes are showing below.

View the details of all 113 locations (with 10734 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Cambridgeshire (1)

 - Browse 1 Care Home owned by Bupa Care Homes in Cambridgeshire
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Cottenham Court Care Home
High Street, Cottenham, Cambridge CB24 8SS 
9.7 99 reviews
Cottenham Court Care Home, Cambridge, Cambridgeshire
"My mum entered the home at the beginning of Sept 2025 after a few months of unsettling change. She immediately felt right at home and was…"   Read all 99 reviews
  • from £1,465 / week
  • 62 Rooms
Location Type Care Home

Cottenham Court provides tailored care solutions for anyone looking for nursing, residential and short stay care, as well as care and support for those living with Parkinson’s or Multiple Sclerosis. ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care

Bupa Care Homes Reviews in Cambridgeshire (99)

9.7

Bupa Care Homes has a Group Review Score of 9.7 (9.653) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

Cottenham Court Care Home

from Colin O (Son of Resident) published on 19 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum entered the home at the beginning of Sept 2025 after a few months of unsettling change. She immediately felt right at home and was welcomed by all from the start. My mum (and I) have been extremely happy with all aspects of life at the home and we cannot think of anything we would change. All
the staff (and I mean that) have been excellent and genuinely care about their residents. I would thoroughly recommend the care home to anyone - in fact I did recently to a friend and her mother has now become a resident.
Reply from Fran Donno, Customer Service Adviser at Cottenham Court Care HomeWe're so grateful that you've taken the time to share your thoughts. We are glad to help you and your family through such a difficult time. It is wonderful to hear that your Mum has settled in comfortably with us and hearing that our care brings you peace of mind truly means so much to us. We're committed to continuing to support you and your family in every way we can.
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Review of

Cottenham Court Care Home

from C M (Niece of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff made it an easy transition for my uncle to move into the care home. The care he has received since he has been there has been exceptional. The staff are very friendly and caring. The food is well-cooked with a good variety of menu each day. The laundry service is excellent for
the residents' clothes.
The is a variety of activities each day, but find it's mostly suitable for the female residents as there are more in the home than male. The rooms are adequate and have been decorated to a good standard, but are on the small side.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Cottenham Court Care HomeWe appreciate you taking the time to leave us your comments. It's great to hear that the transition into care home life was seamless for you and your loved one. Hearing that our care brings you peace of mind truly means so much to us. It's great to hear that the dining experience has been a highlight for you at Cottenham Court. We know how important good food is to feeling at home. We're looking forward to creating many more happy memories with you and your family.
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Review of

Cottenham Court Care Home

from C H (Respite Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A comfortable modern room with quality furniture and always kept immaculately clean.The staff were happy, helpful, caring and understanding ,nothing seemed too much trouble, they would introduce themselves and always call me by my name.This led to a lovely atmosphere in the home.
An observation,
not a criticism I would prefer more choice on the menu for the main meal, however all the food was good quality, well presented and a light menu available throughout the night.
My stay was for a couple of weeks following knee surgery, staff went above and beyond my expectations and all are a credit to BUPA.
I would highly recommend.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Cottenham Court Care HomeWe're so grateful that you've taken the time to share your thoughts. We want our home to feel like a community, and it's wonderful to hear that you have felt a part of it. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review of

Cottenham Court Care Home

from Alan W (Respite Resident) published on 21 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Cottenham Court for rest and respite nursing care, and that is what I have received from a well-trained set of staff who have shown such kindness and responsiveness to my personal needs.
Their treatment has enabled me to make a wonderful recovery from a thoracic operation and to given me
confidence and peace of mind during my week's stay. Peace of mind also for my daughter and friend. Thank you!
Reply from Natasha Burns-Leigh, Customer Service Advisor at Cottenham Court Care HomeThank you for your kind words. It's reassuring to hear that our approach to care has brought you and your family peace of mind. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Cottenham Court Care Home

from Rosemary H (Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just spent 2 weeks at Cottenham Court convalescing after an operation. I could not have chosen a better home. The staff were all so welcoming and kind, nothing was too much trouble. With regular meals and a little exercise I was soon greatly improved and the last few days seemed like a holiday!
It would help if the information folder contained a map/plan of the building for those able to explore.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottenham Court Care HomeThank you for your lovely review of Cottenham Court. We are so happy to hear that you found our staff to be welcoming and that they were always happy to help. We will certainly take your comments on board regarding an information folder. Thank you again for choosing us for your convalescent care.
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Review of

Cottenham Court Care Home

from H C (Respite Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for having me at short notice for respite care after my knee replacement operation and subsequent re-admittance to the hospital 3 days later when I collapsed. The care was just what I needed: efficient, caring, and in a calm atmosphere. I needed a downstairs room at my home, and my husband
and family were able to paint and decorate it and have a carpet laid for when I returned home. I am especially grateful to the staff who supported me so well and, during conversation, gave me some very useful medical advice.
Reply from Lisa Henderson, Customer Care Advisor at Cottenham Court Care HomeThank you for your lovely review. It is always nice to hear words like "Efficient" and "Caring" being used to describe our care. Thank you for choosing Cottenham Court Care Home for your stay.
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Review of

Cottenham Court Care Home

from Brad F (Son of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cottenham has been fantastic for my mom, who is battling with deteriorating mental health due to a brain tumour. The staff across the board have been caring & compassionate. I'd highly recommend CCH. The communication with us has been excellent.
Reply from Maria Ricketts, Customer Care Adviser at Cottenham Court Care HomeThank you for your kind words. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.
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Review of

Cottenham Court Care Home

from Judy B (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our precious mum moved into Cottenham Court Care Home in July 2024. She never wanted to end her life in a nursing home but, after being ill, was no longer able to be independent. Mum was receiving palliative/end of life care. All the staff, including nurses, carers, cleaners, kitchen staff, activity
staff, maintenance and admin were so kind and caring. They made, what was an extremely stressful and difficult few months, much more bareable. They were so thoughtful towards all of us who visited on a daily basis. We cannot thank them enough.
Reply from Maria Ricketts, Customer Care Adviser at Cottenham Court Care HomeThank you for your lovely review. We hope Cottenham care home did everything possible to make the transition as easy as possible. We are glad to have helped you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review of

Cottenham Court Care Home

from Stephen A (Brother-in-law of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We enjoyed our visit and benefited from a birthday cake shared by one of the staff - who are all generally wonderful.
Despite the works, Cottenham Court Care Home is still coping very well. Well done.
Reply from Maria Ricketts, Customer Care Adviser at Cottenham Court Care HomeThank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.
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Review of

Cottenham Court Care Home

from R J (Respite Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed at the home for 14 days after a hip replacement operation. I was warmly welcomed, and looked after very well by all members of the staff. They were cheerful, kind, and attentive. The food was flavoursome! I am very grateful for the care I received. Many thanks.
Reply from Rosie Smith, Customer Advisor at Cottenham Court Care HomeThank you for taking the time to leave the staff at Cottenham Court Care Home such a lovely review. It is always wonderful to hear our staff described as "cheerful", "kind" and "attentive". We look forward to welcoming you back should you need us!
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Review of

Cottenham Court Care Home

from Helen S (Daughter of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home has such a welcoming atmosphere, from the first time of visited, all the staff were friendly and clearly proud of where they worked. The rooms are just the right size, and personal preferences are taken into consideration, such as changing the orientation of the bed to enable easier
access and a better view of the TV! Mum was here only a couple of months but her outlook and social confidence were transformed after many years living alone. She happily joined in all the social activities on offer and loved the bingo sessions in particular. All the staff, not just the care staff but also the catering, cleaning and laundry staff and admin team had the residents' needs at the top of their concerns, and Mum flourished in their care. The level of care given to Mum to accommodate her disabilities was exceptional, and the care and compassion we received from Cottenham Court upon Mum's sudden passing was amazing. I have no hesitation in recommending this home.
Reply from Rosie Smith, Customer Advisor at Cottenham Court Care HomeHello and thank you for taking the time to write such a lovely review for the team at Cottenham Court Care Home. Firstly, we would like to offer you our sympathies on the sudden passing of your Mum, we hope you as a family are keeping well. We are thrilled that your Mum got to experience such a welcoming atmosphere and that she was made so comfortable by staff in her final months. It is great to hear that the home had such an impact on her and helped to improve her confidence and outlook, we are so happy she found happiness there. Thank you for sharing such wonderful words about our staff within the care home, it is great to hear that they are upkeeping of BUPA's high standards. Once again we would like to offer you our condolences on your Mum's passing and hope that the care and compassion received from the home provided comfort during this time.
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Review of

Cottenham Court Care Home

from S R (Daughter of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother became a full-time resident at Cottenham Court after a 7-week stay in the hospital. She has been at the care home for a month and I have noticed a marked improvement in her health and her happiness.
She is treated with kindness and respect at all times and is encouraged to join in with the
many and varied activities.
The home is light and airy with lovely outdoor areas.
Reply from David Mclean, Customer Service Adviser at Cottenham Court Care HomeThank you for taking the time to leave your lovely review. We hope Cottenham Court Care Home did everything possible to make the transition as easy as possible for your mother. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing our home for her stay.
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Review of

Cottenham Court Care Home

from S G (Daughter of Resident) published on 26 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although Mum was only here for a very short period of time all the staff were very attentive and friendly.
All my Mum's needs were met. Mum was kept comfortable.
The staff also met families' needs and were always available for updates and comfort.
Reply from David Mclean, Customer Service Adviser at Cottenham Court Care HomeThank you for taking the time to leave your review. We are sorry for your loss. We are glad to help you and your family through such a difficult time. We are happy to hear you can feel at ease with your Mum in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review of

Cottenham Court Care Home

from A E (Respite Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I used the respite care service at Cottenham Court as convalescence following an operation. As a widower, I needed support to make the transition back to everyday life. The care here has been everything that I needed it to be, provided in a friendly and welcoming way. My dietary requirements were accommodated
with no problem.
Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care HomeThank you for taking the time to leave your review. It's nice to hear words like "friendly", "welcoming" and "accommodating" being used to describe our care. Thank you for choosing Cottenham Court for your stay.
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Review of

Cottenham Court Care Home

from S W (Friend of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found the staff very knowledgeable and extremely helpful.
The home is very clean, modern and with appropriate-sized rooms.
I would be very happy for my family member to be cared for here.
Reply from Maria Ricketts, Customer Care Adviser at Cottenham Court Care HomeThank you for your kind words. We are very happy to hear you can feel at ease with your Friend in our care. We are pleased to hear you are impressed with the cleanliness and facilities provided at Cottenham Court. We hope to continue providing your Friend with the best possible care.
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Review of

Cottenham Court Care Home

from Ellen F (Friend of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident I visited until her recent death was happy and well looked after. Her care throughout her stay was excellent and she was treated with affection and tenderness in her final days. Staff were helpful and kept me informed. I believe Cottenham Court is a happy and caring place for residents,
my impression is that it is also a happy place for staff and that is reflected in the standard of care.
Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care HomeWe are saddened to hear about the loss of your loved one and appreciate you taking the time to leave us your review. It is always nice to hear words like “tenderness” and “excellent” being used to describe our care, and we will certainly pass your comments on to the manager.
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Review of

Cottenham Court Care Home

from Jan C (Niece of Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt received fantastic care and support whilst a resident. Her end of life care was dignified, caring and well-managed. The management and staff are fantastic!
Reply from David Mclean, Customer Service Adviser at Cottenham Court Care HomeThank you for taking the time to leave your review. We are sorry for you loss and we were glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your aunt received the best possible care.
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Review of

Cottenham Court Care Home

from Patricia J (Daughter of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a wonderfully welcoming, kind and friendly-staffed care home. The care is second to none and the rooms and décor are clean and up to date. It has a lovely atmosphere. My mum is very well cared for. The food always looks lovely. The staff are very approachable and eager to involve you as a relative.
The administration staff are also very helpful. It feels like a family.
Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care HomeThank you for your kind review. We are very happy to hear you can feel so at ease with your Mum in our care, and that both Mum and yourselves feel a part of our Cottenham Court family. We hope to continue providing your loved one with the best possible care.
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Review of

Cottenham Court Care Home

from Henrietta C (Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been here for nine months and continue to be impressed and touched at the excellent quality of care that I receive. The environment is consistently positive, friendly, respectful, safe and well organised. This comes from the managers and from across all the staff team. There is a strong ethos
here of responding flexibly to the individual needs and wishes of each resident. I feel that my needs are well understood and fully met and that my wishes are heard, respected and responded to positively. This is so important as it enables me to have as good a quality of life as I can, given my condition. The physical environment is also very good. The home is purpose built and is excellently maintained, including new carpets and curtains recently fitted. There are colourful pictures along the corridors, there is a spacious lounge/activities area, and a lovely courtyard garden. The staff do what they can to make each resident feel as at home as possible - and I do.
Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care HomeThank you for taking the time to leave such a wonderful review. We are so pleased to hear you feel so respected and excellently cared for, in every single aspect, by everybody you come across in our home. We want nothing more than for anybody staying at Cottenham Court to feel a part of our Bupa family, and we are so pleased you do. We will certainly pass your feedback onto the manager.
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Review of

Cottenham Court Care Home

from Alan E (Husband of Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very well-run care home.
All staff are helpful.
My wife gets perfect care.
The meals are excellent.
She is very happy.
Reply from Grace Langfield, Customer Service Adviser at Cottenham Court Care HomeThank you for taking the time to leave your comments. It is always nice to hear words like “helpful” and “perfect” being used to describe our care. Please let us know if there is anything we can do to make your wife's stay as comfortable as possible.
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Awards / Recognitions (9)

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