Bupa Care Homes in Essex | 5 Care Homes

Review of
The Lawns Care Home
from V E (Respite Resident) published on 19 August 2025

Submitted via Postal Card • Report

Overall Experience

The Lawns for my postoperative respite care provided a positive, helpful, caring atmosphere. Staff treated me with respect and cheerfulness showing knowledge and skill with regard to my condition (knee replacement) The approach was flexible and friendly. The food and service were particularly good and

supported my recovery. My room (& other facilities) was comfortable.

Reply from Lisa Henderson, Customer Care Advisor at The Lawns Care Home

Thank you for your lovely review. It is always nice to hear words like "Respect" and "Cheerfulness" being used to describe our Staff. Thank you for choosing The Lawns Care Home for your stay.

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Review of
Hatfield Peverel Care Home
from Callum G (Grandson of Resident) published on 14 August 2025

Submitted via Website • Report

Overall Experience

My grandfather was there and I loved him, the care they gave was exceptional and the management were the kindest people when I needed help. Food was amazing and great activities, 0 faults in the home as I loved it all!!!

Reply from Maria Ricketts, Customer Care Adviser at Hatfield Peverel Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Hatfield Peverel for your stay.

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Review of
Colonia Court Care Home
from Rob M (Son of Resident) published on 22 July 2025

Submitted via Website • Report

Overall Experience

A big concern of ours when we made the hard decision that our dear mum needed proper permanent care. We could not have wished for a better place for her (Mumford House) the staff are great and so good with mum and she is well looked after. The food is also good and tasty and served at regular times.

Her room is comfortable and safe, and she is slowly settling in after a couple of months. It puts our minds at rest now knowing she is safe and well cared for every day.

Reply from Lisa Henderson, Customer Care Advisor at Colonia Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. It is always nice to hear words like "Great" being used to describe our Staff. We hope to continue providing your Mum with the best possible care.

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Review of
Croft House Care Home
from Brian E (Resident) published on 16 July 2025

Submitted via Postal Card • Report

Overall Experience

I've been in the care of Croft House as recognition of my needs and have received all required attention.

Reply from Lisa Henderson, Customer Care Advisor at Croft House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease in our care. We hope to continue providing yourself with the best possible care.

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Review of
Hutton Village Care Home
from E M (Friend of Resident) published on 8 July 2025

Submitted via Postal Card • Report

Overall Experience

I have visited for many years. Always met with a smile and friendliness. Most residents I have visited are very happy. (There are always a few who would not be happy wherever they were!) made to feel welcome by the staff, and depending on the time of day, a cup of tea or coffee with a smile. Activities

are good and frequent, with outings or visits from entertainers for many afternoons.

Reply from Lisa Henderson, Customer Care Advisor at Hutton Village Care Home

Thank you for your kind words. It is lovely to hear that you are made to feel welcome by the staff at Hutton Village Care Home. We are looking forward to seeing you again.

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Review of
Croft House Care Home
from J B (Daughter of Resident) published on 4 July 2025

Submitted via Website • Report

Overall Experience

All staff are most diligent in caring for my mother. She feels reassured that her daily requirements are met in a timely and caring manner and more importantly, that she is listened to by all the staff she comes in contact with.
As a family we are all confident that Mum is well looked after and that

she feels safe and secure and that her dignity is respected.
We feel that we can trust the staff to care for our Mum as if she was their own mother, it is a great comfort to us.

Reply from David Mclean, Customer Service Adviser at Croft House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words like "diligent" and "timely and caring manner" being used to describe our care. We are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing your mother with the best possible care.

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Review of
The Lawns Care Home
from C G (Resident) published on 4 July 2025

Submitted via Postal Card • Report

Overall Experience

My wife and I very happy here.

Reply from David Mclean, Customer Service Adviser at The Lawns Care Home

Thank you for your kind words. We are very happy to hear you both feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review of
Colonia Court Care Home
from Jo B (Daughter of Resident) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience

After making the difficult decision, we hit the jackpot with Mumford House. Mum is so well cared for, all the carers are wonderful, it's so clean & they genuinely care. Thank you all so much.

Reply from Maria Ricketts, Customer Care Adviser at Colonia Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Review of
Hutton Village Care Home
from V M (Son-in-law of Resident) published on 27 June 2025

Submitted via Postal Card • Report

Overall Experience

Since my mother-in-law has been a resident at Hutton Villave Care Home, she has become a new person. When she was living at her home, she was lonely, but Hutton Village has given her a new lease of life with the wonderful daily activities and constant care.
She loves the environment and the interaction

with other residents.
Since she has been in Hutton Village, we have been able to relax knowing she is looked after.

Reply from Lisa Henderson, Customer Care Advisor at Hutton Village Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mother-in-law in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mother-in-law with the best possible care.

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Review of
The Lawns Care Home
from J F (Daughter of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

My dad is 94, still living at home. For a couple of months he had been very poorly, which resulted in a couple of hospital stays. Not living close by, we discussed some convalescence care for him following his discharge from hospital. From my very first telephone chat with a member of staff at the Bupa

contact centre, we knew The Lawns would be the best place for him to recuperate. At very short notice, they organised a stay for him and went to visit him at home to put a plan in place. Everyone in the team has been amazing, the food beautiful and the care extremely compassionate and friendly. I send my heartfelt thanks to everyone for helping my dad to get his 'oomph' back and for allowing me to rest a little easier knowing he was in excellent hands.

Reply from Lisa Henderson, Customer Care Advisor at The Lawns Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time. It is always nice to hear words like "Compassionate" and "Friendly" being used to describe our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing The Lawns Care Home for your Dad's stay.

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Review of
The Lawns Care Home
from Chris S (Daughter of Resident) published on 10 June 2025

Submitted via Website • Report

Overall Experience

Mum is 99 and after a couple of stays in hospital was unable to return home. Mum has now been at The Lawns Nursing Home for 3 weeks and our initial impressions are very good. Everyone seems patient, attentive, caring and friendly. The manager is available if needed and there is always a friendly face

at the nurses station to answer any queries.
They regularly check to ensure she is ok. Initially she was unable to eat solid food so the meals were pureed but presented really well. She is now able to eat properly and the variation of meal choices are excellent and all freshly prepared.

Reply from Lisa Henderson, Customer Care Advisor at The Lawns Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Patient" and "Attentive" being used to describe our Staff. We hope to continue providing your Mum with the best possible care.

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Review of
Hatfield Peverel Care Home
from Susanne W (Daughter of Resident) published on 9 May 2025

Submitted via Website • Report

Overall Experience

My Mum peacefully passed away recently and her care throughout her stay and in her final days was wonderful. The care staff are incredibly kind and patient and she was so relaxed and content right up until the end. I have experience of four other care homes and Hatfield Peveral Care Home is by far the

best I have seen in every way. Anyone who is considering the option of residential care, I cannot recommend it enough. Thank you so much.

Reply from David Mclean, Customer Service Adviser at Hatfield Peverel Care Home

Thank you for taking the time to leave your lovely review. We are sorry for your loss. We are glad to help you and your family through such a difficult time. It is always nice to hear words like "incredibly kind" and "patient" being used to describe our care. Hopefully you will go away from this feeling like your Mum received the best possible care. We will certainly pass your comments on to the manager.

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Review of
Croft House Care Home
from I W (Son of Resident) published on 2 May 2025

Submitted via Website • Report

Overall Experience

Since my dad has been in the care home the food and entertainment has detoriated considerably in the last 6 months. Bupa increase the price significantly over 15% and did not inform us. This is not what I would expect for a private care home esp. being Bupa. Very disappointing.

Reply from Lisa Henderson, Customer Care Advisor at Croft House Care Home

Thank you for your feedback. Our resident's health and well being is an absolute priority, so we are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further? We will certainly pass your comments on to the manager.

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Review of
Colonia Court Care Home
from M R (Daughter of Resident) published on 2 May 2025

Submitted via Postal Card • Report

Overall Experience

Care staff are great. Stretched at times, but not to detriment of residents. The unit (Mumford) looks tired + they need more sensory stimulation + activities in the garden. Garden needs work - uneven + pagoda rotten.
Biggest issue: laundry, lost/ruined clothes. (20 odd socks at last check!) trousers

shrunk, jumpers, etc stretched/unironed.

Reply from Maria Ricketts, Customer Care Adviser at Colonia Court Care Home

Thank you for your feedback. We are pleased to hear that you are impressed with the care provided by our staff. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review of
Hatfield Peverel Care Home
from Juliet B (Daughter of Resident) published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

I found the overall care for my mother was very good, in particular the nursing, carers, hairdresser and the activities manager. I also found the office, management, housekeeping, and maintenance staff very helpful and always willing to listen to any of our concerns. Mum was treated with much respect

and kindness, especially towards the end of her life as her needs changed.

Reply from Fran Donno, Customer Service Adviser at Hatfield Peverel Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We are so pleased to hear that you are impressed with the high standards of care provided by all staff at Hatfield Peverel Care Home. We are glad to hear that your Mother was treated with respect, care and kindness during her stay at Hatfield Peverel. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Hatfield Peverel Care Home
from Lisa H (Daughter of Resident) published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

My mother was a resident for just under 2 years before she died at the care home on 15th March. She received excellent care whilst at the home, and I feel the staff went the extra mile to make her stay a happy one. She looked forward to her weekly hairdressing appointment and saw the hairdresser as

her friend. The entertainment manager was amazing, as were the carers and nurses. At the end of Mum's life, they were a great support to us too.

Reply from Fran Donno, Customer Service Adviser at Hatfield Peverel Care Home

Thank you for your kind words. We are saddened to hear about your loss and we are glad to help you and your family through such a difficult time. We are so pleased to hear that your Mother was looked after and cared for well and we are very happy to hear you felt at ease with your loved one in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Colonia Court Care Home
from J T (Sister of Resident) published on 1 May 2025

Submitted via Website • Report

Overall Experience

My sister and I would like to express our gratitude for your excellent care and support in our sisters last days in Paxman House.Your amazing thoughtfulness was beyond anything we could have hoped for.
Every member of staff deserve a medal.

Reply from Fran Donno, Customer Service Adviser at Colonia Court Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are very happy to hear you felt at ease with your Sister in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Colonia Court Care Home
from Kellie B (Niece of Resident) published on 28 April 2025

Submitted via Website • Report

Overall Experience

My Auntie was admitted to Colonia Court Paxman House 4 weeks ago with terminal Cancer. I can not put into words the excellent care she received. The love shown to her each time the staff walked into her room was amazing she loved them all. All the family also received the same love and support always

making sure everyone was eating and drinking and taking rest whenever they could and even a hug when they could see it was needed. We as a family will be forever be gratefull for how they made the last 4 weeks of her life so much better. How do you thank them for that.

Reply from Lisa Henderson, Customer Care Advisor at Colonia Court Care Home

Thank you for your feedback. We are glad to have helped you and your family through such a difficult time. It is always nice to hear words like "Love" and "Support" being used to describe our Staff. It is lovely to hear that the home supported all the family with making sure they were eating and drinking and especially the emotional support with hugs. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Colonia Court Care Home
from A S (Granddaughter of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

Love, love all staff members from cleaners to managers! Friendly, patient, approachable and always put above for all residents! Please, please continue to support your staff they all deserve recognition for all they do!

Reply from Fran Donno, Customer Service Adviser at Colonia Court Care Home

Thank you for your kind words. We are so pleased to hear that you are impressed with the high standards of care and support provided by our staff at Colonia Court Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Croft House Care Home
from Carl H (Son of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

Having visited Croft House 2/3 times a week now for over two years, I feel well qualified to comment on the provision of both the physical & emotional support provided to my elderly Mother during this period. The staff at Croft House are exceptional people, everyone from the admin staff to those providing

personal & medical care or logistical support are genuinely invested in their Residents. Croft House does not feel like a commercial enterprise, it is a caring & kind environment which makes Residents feel they're living in a family community. In my experience the staff go the extra mile to ensure everyone in their care feels valued & the wide range of age appropriate activities & experiences ensure that there is always something to look forward to. Occasional trips out are expertly arranged by the entertainments staff for those who wish to take part & every calendar event throughout the year is celebrated with great enthusiasm. I recommend this Care Home & all its staff unreservedly!

Reply from David Mclean, Customer Service Adviser at Croft House Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your mother in our care. It is always nice to hear words like "exceptional" and "caring and kind" being used to describe our care. We hope you all feel like a part of our Croft House family. We hope to continue providing your mother with the best possible care and we look forward to seeing you again soon.

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Care Homes Owned by Bupa Care Homes in Essex

Bupa Care Homes Locations in Essex (5)

Bupa Care Homes Reviews in Essex (339)

The Lawns Care Home

Hatfield Peverel Care Home

Colonia Court Care Home

Croft House Care Home

Hutton Village Care Home

Croft House Care Home

The Lawns Care Home

Colonia Court Care Home

Hutton Village Care Home

The Lawns Care Home

The Lawns Care Home

Hatfield Peverel Care Home

Croft House Care Home

Colonia Court Care Home

Hatfield Peverel Care Home

Hatfield Peverel Care Home

Colonia Court Care Home

Colonia Court Care Home

Colonia Court Care Home

Croft House Care Home

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