Bupa Care Homes in Essex | 5 Care Homes

Review of
Croft House Care Home
from Suzanne R (Daughter of Resident) published on 22 October 2025 Submitted via Website • Report

Overall Experience

Croft House provides a very warm, caring environment for our loved ones, who are all felt to be part of a big family. My mother was bought into Croft in August for respite following a bad fall. She has improved dramatically since being here and really benefitted from the loving care she has received

from all members of staff. She has now decided to become a permanent resident as she is very happy here and we couldn't ask for more. From the carers, nursing staff, kitchen, entertainment and admin, reception & management staff everyone shines through. Mum is enjoying and participating in all the activities and recently joined the choir. It's so lovely to see how settled she is and improving both physically and mentally. Thank you Croft House for really making a difference to Mum's life and for welcoming both her and us into the Croft family.
The only thing that lets it down a little is the limited parking space but even this is managed well and nothing is too much trouble for anyone.

Reply from David Mclean, Customer Service Adviser at Croft House Care Home

Thank you for taking the time to leave your review. We appreciate you sharing your experience with our home and your words remind us why we do what we do. We are delighted to hear that our team have…read more

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Review of
Croft House Care Home
from Lesley S (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report

Overall Experience

My mother came to Croft House for end of life care after a traumatic 6 weeks in hospital. From then on a cloud lifted from us as family. She was made as comfortable as possible and her pain was managed as well as it was able. Nursing and caring staff were extremely attentive and supportive to us as

a family member going through a traumatic event. Our mother was able to pass away in dignity and peace.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Croft House Care Home

Your words remind us why we do what we do. We are glad to help you and your family through such a difficult time. Hearing that our care has made a difference to you and your family is truly rewarding.…read more

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Review of
Croft House Care Home
from Stephen W (Respite Resident) published on 3 October 2025 Submitted via Postal Card • Report

Overall Experience

Croft House is a small, warm care home. Staff are very focused & retained. Activities are to cover all, and outings are well run & supported. A good facility.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Croft House Care Home

Thank you for taking the time to leave your review. We are proud to have such a compassionate team and we're glad this has shone though in your experience. Feedback like yours inspires us to continue…read more

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Review of
Colonia Court Care Home
from Bruce S (Son-in-law of Resident) published on 2 October 2025 Submitted via Website • Report

Overall Experience

After a very upsetting stay at a previous home, we are delighted with the care, attitude, help and friendliness from all the staff in Paxman house, since my mother in law moved in a few weeks ago. Everyone we have spoken to, from the reception, and office staff to all the care and nursing staff has

been so helpful.The food is lovely, and nothing seems to be too much trouble for them. The cleanliness is good, and the facilities are also good. My Mother in law has just had her hair done in their salon, and was so happy after it. She is back to enjoying her food, and just generally seems to be in a much better place, than she has been for a while.They also have great activities for the residents to take part in, if they wish to do so. It also seems a safely run home, and seems to be secure at all times.We attended a meeting yesterday for Residents/visitors etc, and again were very happy with the way everything was explained to us by the staff, would recommend to anyone.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Colonia Court Care Home

It's always encouraging to read reviews like this. We are proud to have such a compassionate team and we're glad this has shone though in your experience. Your comments are a testament to the…read more

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Review of
Colonia Court Care Home
from A M (Great-Niece of Resident) published on 1 October 2025 Submitted via Website • Report

Overall Experience

We have been very impressed with the care home so far, been visiting for 4 months and have been very welcomed, the care is excellent, the cleanliness is excellent and my Aunt is very happy there. Thank you!

Reply from Natasha Burns-Leigh, Customer Service Advisor at Colonia Court Care Home

We appreciate you taking the time to leave us your lovely comments. We are pleased to hear how impressed you are with Colonia Court's staff and facilities. We hope to continue providing your loved one…read more

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Review of
Hatfield Peverel Care Home
from Lee P (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report

Overall Experience

Mum has been here a few years now and has received very good care. The staff are lovely and caring and always listen and help when I need to speak to them. There is always a nurse around when you need to speak to one who will listen to your concerns and address them. The food mum receives is always

nicely presented and fresh. The staff give me peace of mind with mum being here as I feel happy knowing she has some great people looking after her.

Reply from Fran Donno, Customer Service Adviser at Hatfield Peverel Care Home

Thank you for your lovely comments. We are so pleased to hear that you can feel at ease with your Mum in our care and it is wonderful to hear that you feel supported and listened to. We are happy to…read more

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Review of
Colonia Court Care Home
from John H (Father of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

My daughter was taken to Colonia Court from hospital and was treated with great respect and has settled in better than I thought. Wonderful staff. They told me everything that was happening to my daughter every step of the way and I was made to feel welcome.

Reply from David Mclean, Customer Service Adviser at Colonia Court Care Home

Thank you for taking the time to leave your kind words. We are glad to help you and your family through such a difficult time and we hope Colonia Court care home did everything possible to make the…read more

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Review of
Colonia Court Care Home
from R B (Friend of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

Not an easy form to complete.
I visit my friend twice weekly and find most staff very pleasant. I think they are getting to understand my friend now, being unable to move unassisted, she can get very frustrated and has been misunderstood in the past! However, 4 months later, all seems to be fine and

the staff dismiss that now and are really kind. I found the food/drink difficult as I have never seen the meal; she is on a S.A.L.T. diet.

Reply from Lisa Henderson, Customer Care Advisor at Colonia Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like "Pleasant" and "Kind" being used to describe our Staff. Our resident's health and well being is an absolute…read more

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Review of
Colonia Court Care Home
from J F (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report

Overall Experience

My mum was admitted to Colonia Court for an initial four-week stay, which has since been extended while her ongoing needs are assessed. From the start, the day staff have been wonderful - kind, caring, and respectful towards mum and also myself and my sister.
Even though she is only a temporary resident,

she has been encouraged to join in with activities including themed cultural days, playing bingo and board games and a Rock and roll themed party. She has also been taken to the café at Waitrose.
The attention and care she has received have made a noticeable difference to her health. Simple things like eating and drinking regularly and having her hair done have helped her feel brighter and become more engaged. She now spends her days interacting with other residents and participating in activities, which has improved her quality of life.
I am very happy with the care she is receiving and have peace of mind that she is in a safe and supportive environment.

Reply from Lisa Henderson, Customer Care Advisor at Colonia Court Care Home

Thank you for your kind words. It is always nice to hear words like "Kind" and "Caring" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is…read more

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Review of
Colonia Court Care Home
from Paul D (Brother of Resident) published on 1 September 2025 Submitted via Website • Report

Overall Experience

We visited the care home on 20th August 2025 to take part in a small celebration for my sister's 90th birthday. Both my wife and I thought that the staff helped to make the occasion special. Guests attending the party were made to feel welcome and comfortable. Teas and coffees were made throughout the

event and help was on hand with passing round the sandwiches and cakes provided by my niece. Our experience on the day reflects the feeling we have had on a number of visits to Colonia Court that the staff provide an excellent level of care to my sister and to my brother-in-law who is also a resident, doing so with good humour, compassion and professionalism. Thank you.

Reply from Lisa Henderson, Customer Care Advisor at Colonia Court Care Home

Thank you for your lovely review. It is always nice to hear words like "Compassion" and "Professionalism" being used to describe our Staff. It is always nice to hear from family members feeling like…read more

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Review of
The Lawns Care Home
from V E (Respite Resident) published on 19 August 2025 Submitted via Postal Card • Report

Overall Experience

The Lawns for my postoperative respite care provided a positive, helpful, caring atmosphere. Staff treated me with respect and cheerfulness showing knowledge and skill with regard to my condition (knee replacement) The approach was flexible and friendly. The food and service were particularly good and

supported my recovery. My room (& other facilities) was comfortable.

Reply from Lisa Henderson, Customer Care Advisor at The Lawns Care Home

Thank you for your lovely review. It is always nice to hear words like "Respect" and "Cheerfulness" being used to describe our Staff. Thank you for choosing The Lawns Care Home for your stay.

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Review of
Hatfield Peverel Care Home
from Callum G (Grandson of Resident) published on 14 August 2025 Submitted via Website • Report

Overall Experience

My grandfather was there and I loved him, the care they gave was exceptional and the management were the kindest people when I needed help. Food was amazing and great activities, 0 faults in the home as I loved it all!!!

Reply from Maria Ricketts, Customer Care Adviser at Hatfield Peverel Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Hatfield Peverel for your stay.

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Review of
Colonia Court Care Home
from Rob M (Son of Resident) published on 22 July 2025 Submitted via Website • Report

Overall Experience

A big concern of ours when we made the hard decision that our dear mum needed proper permanent care. We could not have wished for a better place for her (Mumford House) the staff are great and so good with mum and she is well looked after. The food is also good and tasty and served at regular times.

Her room is comfortable and safe, and she is slowly settling in after a couple of months. It puts our minds at rest now knowing she is safe and well cared for every day.

Reply from Lisa Henderson, Customer Care Advisor at Colonia Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. It is always nice to hear words like "Great" being used to describe our Staff. We hope to…read more

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Review of
Croft House Care Home
from Brian E (Resident) published on 16 July 2025 Submitted via Postal Card • Report

Overall Experience

I've been in the care of Croft House as recognition of my needs and have received all required attention.

Reply from Lisa Henderson, Customer Care Advisor at Croft House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease in our care. We hope to continue providing yourself with the best possible care.

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Review of
Hutton Village Care Home
from E M (Friend of Resident) published on 8 July 2025 Submitted via Postal Card • Report

Overall Experience

I have visited for many years. Always met with a smile and friendliness. Most residents I have visited are very happy. (There are always a few who would not be happy wherever they were!) made to feel welcome by the staff, and depending on the time of day, a cup of tea or coffee with a smile. Activities

are good and frequent, with outings or visits from entertainers for many afternoons.

Reply from Lisa Henderson, Customer Care Advisor at Hutton Village Care Home

Thank you for your kind words. It is lovely to hear that you are made to feel welcome by the staff at Hutton Village Care Home. We are looking forward to seeing you again.

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Review of
Croft House Care Home
from J B (Daughter of Resident) published on 4 July 2025 Submitted via Website • Report

Overall Experience

All staff are most diligent in caring for my mother. She feels reassured that her daily requirements are met in a timely and caring manner and more importantly, that she is listened to by all the staff she comes in contact with.
As a family we are all confident that Mum is well looked after and that

she feels safe and secure and that her dignity is respected.
We feel that we can trust the staff to care for our Mum as if she was their own mother, it is a great comfort to us.

Reply from David Mclean, Customer Service Adviser at Croft House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words like "diligent" and…read more

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Review of
The Lawns Care Home
from C G (Resident) published on 4 July 2025 Submitted via Postal Card • Report

Overall Experience

My wife and I very happy here.

Reply from David Mclean, Customer Service Adviser at The Lawns Care Home

Thank you for your kind words. We are very happy to hear you both feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review of
Colonia Court Care Home
from Jo B (Daughter of Resident) published on 2 July 2025 Submitted via Postal Card • Report

Overall Experience

After making the difficult decision, we hit the jackpot with Mumford House. Mum is so well cared for, all the carers are wonderful, it's so clean & they genuinely care. Thank you all so much.

Reply from Maria Ricketts, Customer Care Adviser at Colonia Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make your mum's stay as comfortable as…read more

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Review of
Hutton Village Care Home
from V M (Son-in-law of Resident) published on 27 June 2025 Submitted via Postal Card • Report

Overall Experience

Since my mother-in-law has been a resident at Hutton Villave Care Home, she has become a new person. When she was living at her home, she was lonely, but Hutton Village has given her a new lease of life with the wonderful daily activities and constant care.
She loves the environment and the interaction

with other residents.
Since she has been in Hutton Village, we have been able to relax knowing she is looked after.

Reply from Lisa Henderson, Customer Care Advisor at Hutton Village Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mother-in-law in our care. It is always nice to hear from family members feeling like their loved one is…read more

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Review of
The Lawns Care Home
from J F (Daughter of Resident) published on 23 June 2025 Submitted via Website • Report

Overall Experience

My dad is 94, still living at home. For a couple of months he had been very poorly, which resulted in a couple of hospital stays. Not living close by, we discussed some convalescence care for him following his discharge from hospital. From my very first telephone chat with a member of staff at the Bupa

contact centre, we knew The Lawns would be the best place for him to recuperate. At very short notice, they organised a stay for him and went to visit him at home to put a plan in place. Everyone in the team has been amazing, the food beautiful and the care extremely compassionate and friendly. I send my heartfelt thanks to everyone for helping my dad to get his 'oomph' back and for allowing me to rest a little easier knowing he was in excellent hands.

Reply from Lisa Henderson, Customer Care Advisor at The Lawns Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time. It is always nice to hear words like "Compassionate" and "Friendly"…read more

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Care Homes Owned by Bupa Care Homes in Essex

Bupa Care Homes Locations in Essex (5)

Bupa Care Homes Reviews in Essex (349)

Croft House Care Home

Croft House Care Home

Croft House Care Home

Colonia Court Care Home

Colonia Court Care Home

Hatfield Peverel Care Home

Colonia Court Care Home

Colonia Court Care Home

Colonia Court Care Home

Colonia Court Care Home

The Lawns Care Home

Hatfield Peverel Care Home

Colonia Court Care Home

Croft House Care Home

Hutton Village Care Home

Croft House Care Home

The Lawns Care Home

Colonia Court Care Home

Hutton Village Care Home

The Lawns Care Home

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