Bupa Care Homes in Essex | 5 Care Homes

Review of
Colonia Court Care Home
from M R (Daughter of Resident) published on 2 May 2025

Submitted via Postal Card • Report

Overall Experience

Care staff are great. Stretched at times, but not to detriment of residents. The unit (Mumford) looks tired + they need more sensory stimulation + activities in the garden. Garden needs work - uneven + pagoda rotten.
Biggest issue: laundry, lost/ruined clothes. (20 odd socks at last check!) trousers

shrunk, jumpers, etc stretched/unironed.

Reply from Maria Ricketts, Customer Care Adviser at Colonia Court Care Home

Thank you for your feedback. We are pleased to hear that you are impressed with the care provided by our staff. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review of
Hatfield Peverel Care Home
from Juliet B (Daughter of Resident) published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

I found the overall care for my mother was very good, in particular the nursing, carers, hairdresser and the activities manager. I also found the office, management, housekeeping, and maintenance staff very helpful and always willing to listen to any of our concerns. Mum was treated with much respect

and kindness, especially towards the end of her life as her needs changed.

Reply from Fran Donno, Customer Service Adviser at Hatfield Peverel Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We are so pleased to hear that you are impressed with the high standards of care provided by all staff at Hatfield Peverel Care Home. We are glad to hear that your Mother was treated with respect, care and kindness during her stay at Hatfield Peverel. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Hatfield Peverel Care Home
from Lisa H (Daughter of Resident) published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

My mother was a resident for just under 2 years before she died at the care home on 15th March. She received excellent care whilst at the home, and I feel the staff went the extra mile to make her stay a happy one. She looked forward to her weekly hairdressing appointment and saw the hairdresser as

her friend. The entertainment manager was amazing, as were the carers and nurses. At the end of Mum's life, they were a great support to us too.

Reply from Fran Donno, Customer Service Adviser at Hatfield Peverel Care Home

Thank you for your kind words. We are saddened to hear about your loss and we are glad to help you and your family through such a difficult time. We are so pleased to hear that your Mother was looked after and cared for well and we are very happy to hear you felt at ease with your loved one in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Colonia Court Care Home
from J T (Sister of Resident) published on 1 May 2025

Submitted via Website • Report

Overall Experience

My sister and I would like to express our gratitude for your excellent care and support in our sisters last days in Paxman House.Your amazing thoughtfulness was beyond anything we could have hoped for.
Every member of staff deserve a medal.

Reply from Fran Donno, Customer Service Adviser at Colonia Court Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are very happy to hear you felt at ease with your Sister in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Colonia Court Care Home
from Kellie B (Niece of Resident) published on 28 April 2025

Submitted via Website • Report

Overall Experience

My Auntie was admitted to Colonia Court Paxman House 4 weeks ago with terminal Cancer. I can not put into words the excellent care she received. The love shown to her each time the staff walked into her room was amazing she loved them all. All the family also received the same love and support always

making sure everyone was eating and drinking and taking rest whenever they could and even a hug when they could see it was needed. We as a family will be forever be gratefull for how they made the last 4 weeks of her life so much better. How do you thank them for that.

Reply from Lisa Henderson, Customer Care Advisor at Colonia Court Care Home

Thank you for your feedback. We are glad to have helped you and your family through such a difficult time. It is always nice to hear words like "Love" and "Support" being used to describe our Staff. It is lovely to hear that the home supported all the family with making sure they were eating and drinking and especially the emotional support with hugs. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Colonia Court Care Home
from A S (Granddaughter of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

Love, love all staff members from cleaners to managers! Friendly, patient, approachable and always put above for all residents! Please, please continue to support your staff they all deserve recognition for all they do!

Reply from Fran Donno, Customer Service Adviser at Colonia Court Care Home

Thank you for your kind words. We are so pleased to hear that you are impressed with the high standards of care and support provided by our staff at Colonia Court Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Croft House Care Home
from Carl H (Son of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

Having visited Croft House 2/3 times a week now for over two years, I feel well qualified to comment on the provision of both the physical & emotional support provided to my elderly Mother during this period. The staff at Croft House are exceptional people, everyone from the admin staff to those providing

personal & medical care or logistical support are genuinely invested in their Residents. Croft House does not feel like a commercial enterprise, it is a caring & kind environment which makes Residents feel they're living in a family community. In my experience the staff go the extra mile to ensure everyone in their care feels valued & the wide range of age appropriate activities & experiences ensure that there is always something to look forward to. Occasional trips out are expertly arranged by the entertainments staff for those who wish to take part & every calendar event throughout the year is celebrated with great enthusiasm. I recommend this Care Home & all its staff unreservedly!

Reply from David Mclean, Customer Service Adviser at Croft House Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your mother in our care. It is always nice to hear words like "exceptional" and "caring and kind" being used to describe our care. We hope you all feel like a part of our Croft House family. We hope to continue providing your mother with the best possible care and we look forward to seeing you again soon.

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Review of
Croft House Care Home
from Glen M (Grandson of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

Very clean, staff friendly.

Reply from Grace Langfield, Customer Service Adviser at Croft House Care Home

Thank you for taking the time to leave your review. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.

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Review of
Colonia Court Care Home
from David R (Husband of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

The care home is warm, welcoming, and well-maintained. Staff are friendly and helpful, though a notice board listing staff roles would improve communication. The home is consistently clean, with an outstanding laundry service. Meals are served warm with a good variety, catering well to different dietary

needs.
We appreciate that my wife is regularly offered a bath, which greatly improves her comfort. She can also enjoy hair, nail, and foot treatments for an extra fee, which helps her feel her best. Entertainment is varied and enjoyable.
One improvement would be better communication about medical visits, as it can be frustrating not knowing when the doctor or physiotherapist is due. Overall, we are very happy with the care provided, and it's reassuring to know my wife is in a safe and supportive environment.

Reply from David Mclean, Customer Service Adviser at Colonia Court Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback regarding the areas that could be improved with the home's manager to help them continually improve their service

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Review of
Croft House Care Home
from Samantha J (Granddaughter of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

Fantastic home and staff, couldn't ask for better care for my nan. The carers are amazing, the nurses are always involved and explain things and one staff member in particular is worth his weight in gold! Nan is now safe and happy, eating well and comfortable, can't thank the staff enough.

Reply from Maria Ricketts, Customer Care Adviser at Croft House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Nan's stay as comfortable as possible.

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Review of
Croft House Care Home
from Helen P (Sister of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

This is a very good place. My brother is well care for. He is a lot different person than when he first arrived at Croft. The staff are so friendly and caring.

Reply from Lisa Henderson, Customer Care Advisor at Croft House Care Home

Thank you for your lovely review. It is always nice to hear words like "Friendly" and "Caring" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review of
Croft House Care Home
from Simon G (Son of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

Dad has settled in really well. Has been here just a week but likes his room, has been kept active is treated really well.
Food, the staff, other residents and activities are all great. I love to see him content. Hes a very special man and must be looked after.

Reply from Lisa Henderson, Customer Care Advisor at Croft House Care Home

We appreciate you taking the time to leave us your comments. We hope Croft House care home did everything possible to make the transition as easy as possible. It is great to hear that your Dad is being kept active and is content in our home. We hope to continue providing your Dad with the best possible care.

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Review of
Croft House Care Home
from Susan C (Daughter of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been in Croft House since September 2024. It has given the family peace of mind that she is cared for in a lovely home. The staff are excellent and there are lots of activities for my mum to participate in. Food is good with lots of options to choose from. My mum is very happy in Croft

House.

Reply from Lisa Henderson, Customer Care Advisor at Croft House Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your Mum in our care at Croft House Care Home. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is great to hear that your Mum is very happy in our home.

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Review of
Croft House Care Home
from Tracy J (Daughter of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been at Croft House for almost 6 months. The staff and carers have be brilliant, helping mum adjust and settle in. Nothing is too much trouble. Nursing staff are caring and approachable, reassuring that mum is in such good hands. Its such a comfort knowing mum is in the right place, for all

her needs. Huge thank you to all the staff.

Reply from Lisa Henderson, Customer Care Advisor at Croft House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care at Croft House Care Home.

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Review of
Croft House Care Home
from Martin R (Son of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

Mother has been resident at Croft House for nearly 18 months, and has been treated with kindness, compassion, understanding and patience by all staff.
Thank you for your continuing support and friendly care.

Reply from Fran Donno, Customer Service Adviser at Croft House Care Home

Thank you for your lovely review. We are so pleased to hear that your Mother has been treated with such kindness and compassion during her stay with us, so far, at Croft House Care Home. It is always wonderful to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
Hatfield Peverel Care Home
from M B (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Mum wasn't in the Nursing Home long however; she was happy. Staff were attentive and kind and nothing was ever too much trouble. Whenever we visited staff were very welcoming and polite and mum was always well looked after.

Reply from David Mclean, Customer Service Adviser at Hatfield Peverel Care Home

Thank you for taking the time to leave your review. We are sorry for your loss. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words like "attentive and kind and nothing was ever too much trouble" being used to describe our care. Hopefully you will go away from this feeling like your Mum received the best possible care.

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Review of
Hutton Village Care Home
from J C (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum has at Hutton Village nearly two years now and really likes the home. Thanks to all carers, nurses, catering, admin, cleaning, laundry, and maintenance staff who work so hard to take care of her and contribute greatly to her well being. The activities are excellent; thoughtfully organised for stimulation

and variety. The other residents are friendly too.

Reply from Fran Donno, Customer Service Adviser at Hutton Village Care Home

Thank you for your kind words. We are so pleased to hear that you are impressed with the high standards of care provided and fun activities provided at Hutton Village Care Home. We are very happy to hear you can feel at ease with your Mum in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Colonia Court Care Home
from J D (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum moved to Mumford House because he needs had changed and it was not safe for her to live at home. She was not happy in her own home either. The move has not been an easy one but the care Mum has received and the support we have been given as a family has been excellent.

Reply from Fran Donno, Customer Service Adviser at Colonia Court Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time and we hope Colonia Court Care Home did everything possible to make the transition as easy as possible. We are very pleased to hear that your Mum has received such high standards of care and support during her stay at Colonia Court. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Hutton Village Care Home
from K W (Son of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

Warm and welcoming with professional and kind staff. A real family atmosphere. Very clean, good food considering that a wide range of tastes have to be catered for. Daily optional activities for the residents with lots of variation. Pleasant physical environment with a nice, well kept and spacious garden.

Heated garden summer house can be reserved at no additional cost. Regular GP visits (weekly). The biggest asset are the lovely staff.

Reply from Lisa Henderson, Customer Care Advisor at Hutton Village Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear you feel like a part of our Hutton Village Care Home family. It is always nice to hear words like "Kind" and "Professional" being used to describe our staff. We hope to continue providing your loved one with the best possible care.

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Review of
Hutton Village Care Home
from C S (Son of Resident) published on 14 February 2025

Submitted via Website • Report

Overall Experience

Dad was reluctant to leave his own home, but after he had a stroke it became obvious that he needed full time care. He was transferred from the hospital suffering from deep bed sores but the nursing care he received was wonderful and this issue was resolved. After just a few weeks he settled in and

was well looked after until he sadly passed away. Although unable to move independently, he was encouraged to join in all of the activities, and this became the highlight of the day. All of the Hutton Village team from management, carers, nurses, activity coordinators and kitchen staff certainly made his last 2 years enjoyable, he loved all the staff and had no complaints about the care he received. It gave me great comfort that he was well looked after and I appreciate everything all the staff involved gave to make him feel at home.

Reply from Lisa Henderson, Customer Care Advisor at Hutton Village Care Home

Thank you for your lovely review. We are sorry to hear about the loss of your father. It is always nice to hear from family members feeling like their loved one was cared for and looked after. It is lovely to hear that your father's stay at Hutton Village was enjoyable and everyone in the home made this possible. Hopefully you will go away from this feeling knowing your father received the best possible care.

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Care Homes Owned by Bupa Care Homes in Essex

Bupa Care Homes Locations in Essex (5)

Bupa Care Homes Reviews in Essex (326)

Colonia Court Care Home

Hatfield Peverel Care Home

Hatfield Peverel Care Home

Colonia Court Care Home

Colonia Court Care Home

Colonia Court Care Home

Croft House Care Home

Croft House Care Home

Colonia Court Care Home

Croft House Care Home

Croft House Care Home

Croft House Care Home

Croft House Care Home

Croft House Care Home

Croft House Care Home

Hatfield Peverel Care Home

Hutton Village Care Home

Colonia Court Care Home

Hutton Village Care Home

Hutton Village Care Home

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