Hatfield Peverel Care Home

Crabbs Hill, Hatfield Peverel, Chelmsford CM3 2NZ

Hatfield Peverel Care Home, Chelmsford, Essex
Hatfield Peverel Care Home, Chelmsford, Essex
Hatfield Peverel Care Home, Chelmsford, Essex

Hatfield Peverel offers care for frail older people, as well as expert nursing dementia care. It specialises in offering care for frail older people, as well as expert nursing dementia care and Parkinson's care. Short stays are also offered to help both carers and their elderly loved ones at times when they need a break or a little extra support. It could be that you’re going away and you want peace of mind that you’re loved one won’t be on their own, or they might need to recuperate after an operation or illness.

Hatfield Peverel is a lively and welcoming care home at the heart of your local community. The dedicated care team plan a varied programme of activities and social gatherings, which you’re welcome to take part in. From flower arranging, baking clubs, tea dances to regional events such as summer fetes and remembrance celebration events, there is always something going on.

The care home is comprised of two houses, converted from a former countryside private house, and retaining many of its original features. Each house is unique in character and in the care and support it offers. Kingfisher House cares for frail elderly residents and Mallard House offers expert dementia care.

Great attention is placed on the food menu to make sure it is both enjoyable and nutritious, made by an experienced chef using fresh produce, while there are snacks and drinks available throughout the day and night. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Hatfield Peverel, staff discuss their personal preferences and dietary needs with them.

Group: Bupa Care Homes

Person in charge: Simon McLean (General Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 71 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French, Shona, Swahili, Tagalog, Zulu

Single Rooms: 67

Shared Rooms: 2

Rooms with ensuite WC: 69

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Hatfield Peverel Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 06 Nov 2017

Nursing care ensuite rooms overlooking a well manicured garden. The home is set in a quiet environment.

Reviews

8.1 Hatfield Peverel Care Home has a Review Score of 8.1 (8.126)

The Review Score of 8.1 (maximum of 10) for Hatfield Peverel Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Hatfield Peverel Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.735 for Hatfield Peverel Care Home is calculated as follows: ( (26 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 34 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.391 Points relating to the number of positive Reviews for Hatfield Peverel Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 14.2 positive Reviews (71 registered maximum number of service users ÷ 5). 2 Reviews ÷ 14.2 Target = 0.141

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hatfield Peverel Care Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hatfield Peverel Care Home

  • Resident / Service User
    2
  • Son of Resident/Service User
    1

I enjoy the activities and meals out. I enjoy the conversations and laughs with the staff and carers.

How likely would you be to recommend Hatfield Peverel Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Simone Berkeley, Customer Service Advisor at Hatfield Peverel Care Home responded to this review on 22 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

Mum has been at the Lodge for 5 years. She arrived with Alzheimers which of course, caused a steady decline up to her death in January 2017. The room had a view over open countryside. It was comfortable and well-decorated. The staff were fantastic. Their care and compassion were second to none. Entertainment was regularly put on for residents and my mum really enjoyed the singing eg. Irish songs. Mum was always washed and dressed nicely. This took place about 2 years ago when mum could no longer do these things. The grounds are lovely and well kept and mum liked being taken for walks when she was able. On her death, several of the staff cried - says everything.

How likely would you be to recommend Hatfield Peverel Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer services adminiostrator at Hatfield Peverel Care Home responded to this review on 25 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

I was offered respite over Christmas at Hatfield Peverel due to isolation and loneliness. I had the best Christmas ever!! I was cared for very well. I made many friends and had many people talk to the staff made sure I was involved in all activities and entertainments. There was so much to do everyday.

How likely would you be to recommend Hatfield Peverel Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hatfield Peverel Care Home