
All the staff are friendly, and nothing is too much trouble. Mum loves it thereP B(Son of Resident/Service User)

They made his life truly happy ensured he was engaged in activitiesP S(Daughter of Resident/Service User)

staff are very attentive, hard-working and extremely caringMartyn F(Son of Resident/Service User)

All the staff are friendly, and nothing is too much trouble. Mum loves it thereP B(Son of Resident/Service User)

They made his life truly happy ensured he was engaged in activitiesP S(Daughter of Resident/Service User)

staff are very attentive, hard-working and extremely caringMartyn F(Son of Resident/Service User)

Set in nine acres of grounds, the home offers a warm welcome to anyone in need of nursing, residential and dementia care. Short stays are also offered to help both carers and their elderly loved ones at times when they need a break or a little extra support. It could be that you’re going away and you want peace of mind that you’re loved one won’t be on their own,...
Care Provided by Hatfield Peverel Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 69 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact Hatfield Peverel Care Home for full pricing details and T&Cs.
Contact Hatfield Peverel Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Anish Phillip (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 40+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (65)
Visiting
- We’re just off the A12 at Hatfield Peverel and there’s plenty of parking. When following the route, turn down the road facing the Blue Strawberry Bistrot, then take the second right. We’re just along that country road.
Parking
- On-site parking available.
Hatfield Peverel Care Home Reviews (66)
Hatfield Peverel Care Home has a Review Score of 9.6 (9.614) out of 10, based on 16 reviews in the last 2 years.
Over all time Hatfield Peverel Care Home has 66 reviews.
I, and the family can't thank to staff enough for the love, care and attention that the staff give to him to make his life easier.
Thank you for your lovely review. We are glad to hear that you feel your loved one is always very well looked after by everyone at Hatfield Peverel. Thank you again for your kind words.
One of the worst care homes I have ever been to. My nan was here for around three months and when I went there it was a terrible circus! The staff are useless. We went to visit my nan and we had to ask the staff four times to get her a drink of water as she was thirsty!
If you care about your loved ones, please please don't send them to this awful place!
We are sorry to hear about your experience on this occasion. Please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we can discuss this further.
I could not be more grateful to all the staff. My mum was very poorly. They have treated her with dignity and care and now she is back to being somewhere near her old self.
Thank you for your kind words. We are glad to have been able to help get your Mum back to feeling more like herself. Thank you for choosing us to look after her.
I have been happy here, I feel cared for and I have made friends. I would not change anything.
Thank you for taking the time to leave your review. We are happy to hear you have made friends and that you feel cared for by the staff. Thank you for your recommendation.
Mum has now been in Hatfield Lodge for 5 weeks, so far she has settled very well. She has had her bad days but the staff are very good with her. They encourage mum out of her room to mix with other people. I cannot fault this home. It could do with some tender loving care, a lick of paint, etc.
Thank you for taking the time to leave your review. It is lovely to hear you feel like your Mum has settled well in such a short time. I will certainly pass your comments about the refurbishment on to the manager.
Excellent staff - everyone is so friendly and they looked after our dad to the very end and he loved them all!
Thank you for taking the time to leave us this review. We are so sorry for your loss but are glad that we could provide him the best care in his final days. Thank you again.
I have been so impressed with how this care home has coped with Coronavirus and kept the residents safe with their dedicated love and care for everyone.
Thank you. We really appreciate you taking the time to leave us such lovely comments.
All the staff are friendly, and nothing is too much trouble. Mum loves it there, she was at two other homes before, and this one knocks spots off them. All the staff are lovely. I can't wish for a better place for Mum.
It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your praise.
As soon as I walked into this care home I felt the empathy, the genuine care and thoughtfulness towards achieving the security and structure that we all need. During my stay here my life-long mantra that people matter has been justified. Without exception the staff are superb, carers, nurses, domestic, kitchen and gardening, are always available and willing to alleviate any concerns and needs. They care for us in many different ways and should be commended for carrying this out to the maximum effort during the Covid-19 crisis. I recommend you try it.
We really appreciate you taking the time to leave us such lovely comments.
The care home itself always seems to strive to improve both its support to residents and its facilities, and during the recent lockdown, I have every faith in how my husband is being cared for.
Thank you for your praise. It is always nice to hear from family members feeling like their loved one is cared for and looked after.
Throughout my father's stay ay Hatfield Peverel Lodge he received excellent care - nothing was too much trouble for the staff. Management, nurses and carers alike ensured he was comfortable, clean and contented. They made his life truly happy ensured he was engaged in activities - both in his room and in communal areas.
Thank you for taking the time to leave such lovely comments.
People will always make time for you. The food has been disappointing. (Temp chef)
Thank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.
I would definitely recommend 'The Mallard'. As a family, we really can’t thank the staff enough, for how they looked after our Dad, and made his time with them, as pleasant and as comfortable (pain-free) as possible. The caring staff were amazing but equally so were the whole team from the cleaner to the laundry lady, to the admin and management staff. The staff work so well together and have such a caring, kind and helpful way with all the residents – which at times can be challenging, but despite this, they always helped the residents in a sympathetic and professional way. I think it’s the staff that make a great care home and that’s why I would recommend this home. They always made us feel welcome, whatever time of day we turned up. The Nurses always phoned if there were any slight changes in Dad’s health and during the time my Dad was there, it was always the same care staff and nursing team (ie no staff turnover) - continuity is very important for the residents and was important for us as a family. We owe the staff at 'The Mallard' a massive thank you.
We really appreciate you taking the time to leave such lovely comments, thank you.
Very professionally run by very caring people. All the staff are very attentive to the residents and their visiting family. There is a happy and friendly atmosphere throughout all parts of the home which is well kept.
Thank you for your feedback. We really appreciate the kind words.
Very homely home.
Thank you for taking the time to leave your review. We are very glad to hear you can feel at ease with your father in our care. Please let us know if there is anything else we can do to make him more comfortable.
However I do feel that more staff are needed as the staff you have are really good, they never seem to have any time to talk and are called away if they do. Also waiting to be let in and out can take time and I have to go and find someone for this.
Thank you for your kind words. We are very happy to hear you can feel at ease with your mother-in-law in our care.
Also, management have still not dealt with the gazebo at Mallard so residents cannot sit outside. Kingfisher have a permanent one, also complained still not dealt with regarding fan in lounge only one out of the three bulbs ever seems to work.
Thank you for taking the time to leave your review. We will certainly discuss your feedback with the home’s manager to help us continually improve our service.
Very informative. So important to receive feedback on progress and intended projects. Very well delivered.
I have been able to take my mother out of the home for a short expedition and the staff were very helpful in getting her prepared.
Clothes do seem to go missing during cleaning rather frequently (despite being well labelled), however, usually they turn up again.
Staff always get in touch promptly if there are any issues with my mother's well being. The care home manager attends my mother's reviews by the local authority, which removes a lot of the ambiguity of these visits. Generally, I am very pleased with the choice of care home for my mother. It gives me a lot of peace of mind to know she is well cared for.
Thank you for your feedback. We are happy to hear you feel like your mother is well looked after. In terms of the phone lines, we will have to look into this with the manager, however thank you flagging it up.
We saw such an improvement in my relatives health and well-being while at the home. His walking improved and a close attention to diet improved his weight to a healthier level. All credit to the management and team of carers and nurses who have helped him in his on going recovery from hospitalisation.
Thank you for your kind words. We are delighted to hear about the recovery of your relative. Thank you, for trusting us with his care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 July 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 09 August 2026Hatfield Peverel offers a warm welcome to anyone in need of nursing or residential care. We also have a dedicated dementia-friendly house, known as Mallard, where residents are supported by our dementia champions.
News (0) & Events (0)
There are no news items for Hatfield Peverel Care Home.
There are no upcoming events for Hatfield Peverel Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Accreditations
There are no accreditations posted yet for Hatfield Peverel Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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