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Hatfield Peverel Care Home

Crabbs Hill, Hatfield Peverel, Chelmsford, Essex CM3 2NZ
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All the staff are friendly, and nothing is too much trouble. Mum loves it thereP B(Son of Resident/Service User)
Hatfield Peverel Care Home, Chelmsford
They made his life truly happy ensured he was engaged in activitiesP S(Daughter of Resident/Service User)
Hatfield Peverel Care Home, Chelmsford
staff are very attentive, hard-working and extremely caringMartyn F(Son of Resident/Service User)
Hatfield Peverel Care Home, Chelmsford

Set in nine acres of grounds, the home offers a warm welcome to anyone in need of nursing, residential and dementia care. Short stays are also offered to help both carers and their elderly loved ones at times when they need a break or a little extra support. It could be that you’re going away and you want peace of mind that you’re loved one won’t be on their own,...  

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Care Provided by Hatfield Peverel Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,215From £1,335
Residential Dementia CareFrom £1,265From £1,390
Nursing CareFrom £1,450From £1,595
Nursing Dementia CareFrom £1,499From £1,650

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Hatfield Peverel Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Anish Phillip (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (65)

Visiting

  • We’re just off the A12 at Hatfield Peverel and there’s plenty of parking. When following the route, turn down the road facing the Blue Strawberry Bistrot, then take the second right. We’re just along that country road.

Parking

  • On-site parking available.

Hatfield Peverel Care Home Reviews (66)

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9.6

Hatfield Peverel Care Home has a Review Score of 9.6 (9.614) out of 10, based on 16 reviews in the last 2 years. Over all time Hatfield Peverel Care Home has 66 reviews.

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Showing 66 reviews matching selected criteria
Review from Louise P (Daughter-in-law of Resident) published on 12 November 2021 Submitted via Postal Card
Overall Experience
I am so very happy with the care and love he receives at this care home. I know we all have our ups and downs, but he is always very clean and very well looked after.

I, and the family can't thank to staff enough for the love, care and attention that the staff give to him to make his life easier.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hatfield Peverel Care Home

Thank you for your lovely review. We are glad to hear that you feel your loved one is always very well looked after by everyone at Hatfield Peverel. Thank you again for your kind words.

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Review from Sam R (Grandson of Resident) published on 19 July 2021 Submitted via Website
Overall Experience

One of the worst care homes I have ever been to. My nan was here for around three months and when I went there it was a terrible circus! The staff are useless. We went to visit my nan and we had to ask the staff four times to get her a drink of water as she was thirsty!

If you care about your loved ones, please please don't send them to this awful place!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hatfield Peverel Care Home

We are sorry to hear about your experience on this occasion. Please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we can discuss this further.

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Review from Chris H (Son of Resident) published on 7 June 2021 Submitted via Postal Card
Overall Experience

I could not be more grateful to all the staff. My mum was very poorly. They have treated her with dignity and care and now she is back to being somewhere near her old self.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hatfield Peverel Care Home

Thank you for your kind words. We are glad to have been able to help get your Mum back to feeling more like herself. Thank you for choosing us to look after her.

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Review from Kathleen B (Resident / Service User) published on 5 June 2021 Submitted via Postal Card
Overall Experience

I have been happy here, I feel cared for and I have made friends. I would not change anything.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hatfield Peverel Care Home

Thank you for taking the time to leave your review. We are happy to hear you have made friends and that you feel cared for by the staff. Thank you for your recommendation.

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Review from Caroline S (Daughter of Resident) published on 14 May 2021 Submitted via Postal Card
Overall Experience

Mum has now been in Hatfield Lodge for 5 weeks, so far she has settled very well. She has had her bad days but the staff are very good with her. They encourage mum out of her room to mix with other people. I cannot fault this home. It could do with some tender loving care, a lick of paint, etc.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hatfield Peverel Care Home

Thank you for taking the time to leave your review. It is lovely to hear you feel like your Mum has settled well in such a short time. I will certainly pass your comments about the refurbishment on to the manager.

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Review from Richard M (Son of Resident) published on 6 May 2021 Submitted via Postal Card
Overall Experience

Excellent staff - everyone is so friendly and they looked after our dad to the very end and he loved them all!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hatfield Peverel Care Home

Thank you for taking the time to leave us this review. We are so sorry for your loss but are glad that we could provide him the best care in his final days. Thank you again.

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Review from M D (Wife of Resident) published on 4 November 2020 Submitted via Postal Card
Overall Experience

I have been so impressed with how this care home has coped with Coronavirus and kept the residents safe with their dedicated love and care for everyone.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Hatfield Peverel Care Home

Thank you. We really appreciate you taking the time to leave us such lovely comments.

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Review from P B (Son of Resident) published on 21 September 2020 Submitted via Postal Card
Overall Experience

All the staff are friendly, and nothing is too much trouble. Mum loves it there, she was at two other homes before, and this one knocks spots off them. All the staff are lovely. I can't wish for a better place for Mum.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Hatfield Peverel Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your praise.

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Review from R J (Resident / Service User) published on 22 June 2020 Submitted via Postal Card
Overall Experience

As soon as I walked into this care home I felt the empathy, the genuine care and thoughtfulness towards achieving the security and structure that we all need. During my stay here my life-long mantra that people matter has been justified. Without exception the staff are superb, carers, nurses, domestic, kitchen and gardening, are always available and willing to alleviate any concerns and needs. They care for us in many different ways and should be commended for carrying this out to the maximum effort during the Covid-19 crisis. I recommend you try it.

Reply from Greta, Customer Adviser at Hatfield Peverel Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from Christine T (Wife of Resident) published on 18 June 2020 Submitted via Website
Overall Experience
The care from all staff has been exceptional, in particular, understanding my husband’s specific needs. I have been supported in every way, and management has understood all aspects of his care package.

The care home itself always seems to strive to improve both its support to residents and its facilities, and during the recent lockdown, I have every faith in how my husband is being cared for.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for your praise. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from P S (Daughter of Resident) published on 21 May 2020 Submitted via Postal Card
Overall Experience

Throughout my father's stay ay Hatfield Peverel Lodge he received excellent care - nothing was too much trouble for the staff. Management, nurses and carers alike ensured he was comfortable, clean and contented. They made his life truly happy ensured he was engaged in activities - both in his room and in communal areas.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for taking the time to leave such lovely comments.

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Review from C H (Daughter of Resident) published on 20 May 2020 Submitted via Postal Card
Overall Experience
Everyone is warm and welcoming, the staff are very friendly. Hairdresser is fantastic. There is lots to do if your parent wants to. Very supportive to me regarding my difficult mother, the home is very accommodating in challenging circumstances.

People will always make time for you. The food has been disappointing. (Temp chef)

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.

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Review from Wendy F (Daughter of Resident) published on 22 April 2020 Submitted via Website
Overall Experience

I would definitely recommend 'The Mallard'. As a family, we really can’t thank the staff enough, for how they looked after our Dad, and made his time with them, as pleasant and as comfortable (pain-free) as possible. The caring staff were amazing but equally so were the whole team from the cleaner to the laundry lady, to the admin and management staff. The staff work so well together and have such a caring, kind and helpful way with all the residents – which at times can be challenging, but despite this, they always helped the residents in a sympathetic and professional way. I think it’s the staff that make a great care home and that’s why I would recommend this home. They always made us feel welcome, whatever time of day we turned up. The Nurses always phoned if there were any slight changes in Dad’s health and during the time my Dad was there, it was always the same care staff and nursing team (ie no staff turnover) - continuity is very important for the residents and was important for us as a family. We owe the staff at 'The Mallard' a massive thank you.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

We really appreciate you taking the time to leave such lovely comments, thank you.

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Review from Keith J (Husband of Resident) published on 26 November 2019 Submitted via Postal Card
Overall Experience

Very professionally run by very caring people. All the staff are very attentive to the residents and their visiting family. There is a happy and friendly atmosphere throughout all parts of the home which is well kept.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for your feedback. We really appreciate the kind words.

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Review from J S (Stepdaughter of Resident) published on 11 October 2019 Submitted via Postal Card
Overall Experience
Since Dad has been a resident in the home, I have found all the staff to be extremely helpful and courteous. Dad has not had any concerns that he has told me. His medication is given on time, which is extremely important as he lives with Parkinsons Disease.

Very homely home.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for taking the time to leave your review. We are very glad to hear you can feel at ease with your father in our care. Please let us know if there is anything else we can do to make him more comfortable.

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Review from C W (Daughter-in-law of Resident) published on 1 October 2019 Submitted via Postal Card
Overall Experience
I am very pleased with my mother in law's care at this home.

However I do feel that more staff are needed as the staff you have are really good, they never seem to have any time to talk and are called away if they do. Also waiting to be let in and out can take time and I have to go and find someone for this.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother-in-law in our care.

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Review from L H (Friend of Resident) published on 21 August 2019 Submitted via Postal Card
Overall Experience
Currently, I feel activities are poor since two of the activity staff left.

Also, management have still not dealt with the gazebo at Mallard so residents cannot sit outside. Kingfisher have a permanent one, also complained still not dealt with regarding fan in lounge only one out of the three bulbs ever seems to work.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for taking the time to leave your review. We will certainly discuss your feedback with the home’s manager to help us continually improve our service.

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Review from John B (Son of Resident) published on 16 August 2019 Submitted via Postal Card
Overall Experience

Very informative. So important to receive feedback on progress and intended projects. Very well delivered.

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Review from John M (Son of Resident) published on 6 August 2019 Submitted via Website
Overall Experience
Care home is well run, with friendly and understanding staff. My mother says she is happy there and enjoys the recreational activities. It is not usually possible to speak to a resident using the switchboard as the option usually rings out but holding for the admin staff does get you through most times.
I have been able to take my mother out of the home for a short expedition and the staff were very helpful in getting her prepared.
Clothes do seem to go missing during cleaning rather frequently (despite being well labelled), however, usually they turn up again.

Staff always get in touch promptly if there are any issues with my mother's well being. The care home manager attends my mother's reviews by the local authority, which removes a lot of the ambiguity of these visits. Generally, I am very pleased with the choice of care home for my mother. It gives me a lot of peace of mind to know she is well cared for.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for your feedback. We are happy to hear you feel like your mother is well looked after. In terms of the phone lines, we will have to look into this with the manager, however thank you flagging it up.

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Review from C J (Brother-in-law of Resident) published on 3 June 2019 Submitted via Postal Card
Overall Experience

We saw such an improvement in my relatives health and well-being while at the home. His walking improved and a close attention to diet improved his weight to a healthier level. All credit to the management and team of carers and nurses who have helped him in his on going recovery from hospitalisation.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for your kind words. We are delighted to hear about the recovery of your relative. Thank you, for trusting us with his care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 July 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 09 August 2026

Hatfield Peverel offers a warm welcome to anyone in need of nursing or residential care. We also have a dedicated dementia-friendly house, known as Mallard, where residents are supported by our dementia champions.

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Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

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There are no accreditations posted yet for Hatfield Peverel Care Home.

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