Hatfield Peverel Care Home

Crabbs Hill, Hatfield Peverel, Chelmsford CM3 2NZ
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9.7 58 Reviews
  • Hatfield Peverel Care Home, Chelmsford
Set in nine acres of grounds, the home offers a warm welcome to anyone in need of nursing, residential and dementia care. Short stays are also offered to help both carers and their elderly loved ones at times when they need a break or a little extra support. It could be that you’re going away and you want peace of mind that you’re loved one won’t be on their own, or they might need to recuperate after an operation or illness. Whatever the reason, their doors are open. Advanced bookings available.

The home has a dedicated dementia-friendly house, known as Mallard, where residents are supported by dementia champions. The home’s interior has been decorated to suit individuals with dementia, being colour-themed and including memory triggers.

Hatfield Peverel is a lively and welcoming care home at the heart of your local community. The dedicated care team plan a varied programme of activities and social gatherings, which you’re welcome to take part in. From flower arranging, baking clubs, tea dances to regional events such as summer fetes and remembrance celebration events, there is always something going on.

Great attention is placed on the food menu to make sure it is both enjoyable and nutritious, made by an experienced chef using fresh produce, while there are snacks and drinks available throughout the day and night. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at Hatfield Peverel, staff discuss their personal preferences and dietary needs with them.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Hatfield Peverel Care Home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Anish Phillip (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (65)

Visiting

  • We’re just off the A12 at Hatfield Peverel and there’s plenty of parking. When following the route, turn down the road facing the Blue Strawberry Bistrot, then take the second right. We’re just along that country road.

Parking

  • On-site parking available.

Hatfield Peverel Care Home Reviews (58)

Total of 58, showing 41-58
9.7

Hatfield Peverel Care Home has a Review Score of 9.7 (9.718) out of 10, based on 15 reviews in the last 2 years. Over all time Hatfield Peverel Care Home has 58 reviews.

Overall Experience

  • 35
  • 19
  • 2
  • 1
  • 1

Date Published

58
5
8
15
43

Review from R J (Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I walked into this care home I felt the empathy, the genuine care and thoughtfulness towards achieving the security and structure that we all need. During my stay here my life-long mantra that people matter has been justified. Without exception the staff are superb, carers, nurses, domestic,
kitchen and gardening, are always available and willing to alleviate any concerns and needs. They care for us in many different ways and should be commended for carrying this out to the maximum effort during the Covid-19 crisis. I recommend you try it.

Reply from Greta, Customer Adviser at Hatfield Peverel Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from Christine T (Wife of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care from all staff has been exceptional, in particular, understanding my husband’s specific needs. I have been supported in every way, and management has understood all aspects of his care package.
The care home itself always seems to strive to improve both its support to residents and its facilities,
and during the recent lockdown, I have every faith in how my husband is being cared for.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for your praise. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from P S (Daughter of Resident) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Throughout my father's stay ay Hatfield Peverel Lodge he received excellent care - nothing was too much trouble for the staff. Management, nurses and carers alike ensured he was comfortable, clean and contented. They made his life truly happy ensured he was engaged in activities - both in his room and
in communal areas.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for taking the time to leave such lovely comments.

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Review from C H (Daughter of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is warm and welcoming, the staff are very friendly. Hairdresser is fantastic. There is lots to do if your parent wants to. Very supportive to me regarding my difficult mother, the home is very accommodating in challenging circumstances.
People will always make time for you. The food has been
disappointing. (Temp chef)

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.

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Review from Wendy F (Daughter of Resident) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend 'The Mallard'. As a family, we really can’t thank the staff enough, for how they looked after our Dad, and made his time with them, as pleasant and as comfortable (pain-free) as possible. The caring staff were amazing but equally so were the whole team from the cleaner
to the laundry lady, to the admin and management staff. The staff work so well together and have such a caring, kind and helpful way with all the residents – which at times can be challenging, but despite this, they always helped the residents in a sympathetic and professional way. I think it’s the staff that make a great care home and that’s why I would recommend this home. They always made us feel welcome, whatever time of day we turned up. The Nurses always phoned if there were any slight changes in Dad’s health and during the time my Dad was there, it was always the same care staff and nursing team (ie no staff turnover) - continuity is very important for the residents and was important for us as a family. We owe the staff at 'The Mallard' a massive thank you.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

We really appreciate you taking the time to leave such lovely comments, thank you.

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Review from Keith J (Husband of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professionally run by very caring people. All the staff are very attentive to the residents and their visiting family. There is a happy and friendly atmosphere throughout all parts of the home which is well kept.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for your feedback. We really appreciate the kind words.

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Review from J S (Stepdaughter of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Dad has been a resident in the home, I have found all the staff to be extremely helpful and courteous. Dad has not had any concerns that he has told me. His medication is given on time, which is extremely important as he lives with Parkinsons Disease.
Very homely home.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for taking the time to leave your review. We are very glad to hear you can feel at ease with your father in our care. Please let us know if there is anything else we can do to make him more comfortable.

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Review from C W (Daughter-in-law of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with my mother in law's care at this home.
However I do feel that more staff are needed as the staff you have are really good, they never seem to have any time to talk and are called away if they do. Also waiting to be let in and out can take time and I have to go and find someone
for this.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother-in-law in our care.

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Review from L H (Friend of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Currently, I feel activities are poor since two of the activity staff left.
Also, management have still not dealt with the gazebo at Mallard so residents cannot sit outside. Kingfisher have a permanent one, also complained still not dealt with regarding fan in lounge only one out of the three bulbs
ever seems to work.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for taking the time to leave your review. We will certainly discuss your feedback with the home’s manager to help us continually improve our service.

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Review from John B (Son of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very informative. So important to receive feedback on progress and intended projects. Very well delivered.

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Review from John M (Son of Resident) published on 6 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home is well run, with friendly and understanding staff. My mother says she is happy there and enjoys the recreational activities. It is not usually possible to speak to a resident using the switchboard as the option usually rings out but holding for the admin staff does get you through most times.
I
have been able to take my mother out of the home for a short expedition and the staff were very helpful in getting her prepared.
Clothes do seem to go missing during cleaning rather frequently (despite being well labelled), however, usually they turn up again.
Staff always get in touch promptly if there are any issues with my mother's well being. The care home manager attends my mother's reviews by the local authority, which removes a lot of the ambiguity of these visits. Generally, I am very pleased with the choice of care home for my mother. It gives me a lot of peace of mind to know she is well cared for.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for your feedback. We are happy to hear you feel like your mother is well looked after. In terms of the phone lines, we will have to look into this with the manager, however thank you flagging it up.

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Review from C J (Brother-in-law of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We saw such an improvement in my relatives health and well-being while at the home. His walking improved and a close attention to diet improved his weight to a healthier level. All credit to the management and team of carers and nurses who have helped him in his on going recovery from hospitalisation.

Reply from Greta Narbutaityte, Customer Adviser at Hatfield Peverel Care Home

Thank you for your kind words. We are delighted to hear about the recovery of your relative. Thank you, for trusting us with his care.

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Review from Pauline E (Wife of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been at Hatfield Peverel Lodge for a few months now.
He has settled in very well, mainly due to the fantastic support he gets from the staff and he is encouraged to join in activities which he tries to do.

Reply from Jayne Duck, Customer services administrator at Hatfield Peverel Care Home

Thank you for your review. I'm so glad to hear that your husband has settled and is enjoying the activities. It is the little things like a smile or a little bit of encouragement that makes it more like a family.

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Review from Maxine G (Daughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, kind service. Residents are well looked after with kindness and dignity.

Reply from Jayne Duck, Customer services administrator at Hatfield Peverel Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from R P (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad was a resident of Hatfield Peverel care home for over 3 years.
During this time we were struck by the dedication, care and friendliness of all the staff.
They knew our father and his needs and interests which meant a lot.
Thank you also on behalf of my father.

Reply from Jayne Duck, Customer services administrator at Hatfield Peverel Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Barrington G (Resident) assisted by family/friend published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy the activities and meals out. I enjoy the conversations and laughs with the staff and carers.

Reply from Simone Berkeley, Customer Service Advisor at Hatfield Peverel Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from Paul A (Son of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at the Lodge for 5 years. She arrived with Alzheimers which of course, caused a steady decline up to her death in January 2017. The room had a view over open countryside. It was comfortable and well-decorated. The staff were fantastic. Their care and compassion were second to none. Entertainment
was regularly put on for residents and my mum really enjoyed the singing eg. Irish songs. Mum was always washed and dressed nicely. This took place about 2 years ago when mum could no longer do these things. The grounds are lovely and well kept and mum liked being taken for walks when she was able. On her death, several of the staff cried - says everything.

Reply from Jayne Duck, Customer services adminiostrator at Hatfield Peverel Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

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Review from Rosa S (Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was offered respite over Christmas at Hatfield Peverel due to isolation and loneliness. I had the best Christmas ever!! I was cared for very well. I made many friends and had many people talk to the staff made sure I was involved in all activities and entertainments. There was so much to do everyday.

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Current Review Score: 9.7 (9.718)

Overview of Review Score

The Review Score of 9.7 (9.718) out of 10 for Hatfield Peverel Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.718 for Hatfield Peverel Care Home is calculated as follows: ( (132 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 177 Ratings = 4.718

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hatfield Peverel Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Aug 2025

Hatfield Peverel offers a warm welcome to anyone in need of nursing or residential care. We also have a dedicated dementia-friendly house, known as Mallard, where residents are supported by our dementia champions.

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Awards / Recognitions (7)

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