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Care Home Owned by Bupa Care Homes in Bedfordshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bupa Care Homes in Bedfordshire

Only the locations & reviews in Bedfordshire for Bupa Care Homes are showing below.

View the details of all 112 locations (with 10655 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Bedfordshire (1)

 - Browse 1 Care Home owned by Bupa Care Homes in Bedfordshire
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St Mary's Care Home
19 Dunstable Road, Luton LU1 1BE 
9.7 198 reviews
St Mary's Care Home, Luton, Bedfordshire
"My nan is really happy and comfortable here. She has no complaints. She enjoys the care, the company and the food. She really likes the…"   Read all 198 reviews
  • from £1,065 / week
  • 60 Rooms
Location Type Care Home

St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Nursing Care

Bupa Care Homes Reviews in Bedfordshire (198)

9.7

Bupa Care Homes has a Group Review Score of 9.7 (9.656) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

St Mary's Care Home

from L M (Daughter of Resident) published on 2 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was the hardest thing I've ever done to bring my mother to a care home as her needs became greater than we could safely manage. We were welcomed with so much love and care we told mum she was staying in a luxury 5 star hotel all inclusive with staff catering to her every needs. In short mum loves
her room staff and resident constant interactions plus the varied all inclusive daily activities for her. Routine quickly established here is family.
Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care HomeThank you for your lovely review. We are glad we were able to help you and your family through this transition, it is lovely to hear how happy your Mum is in our care. Thank you again for your feedback.
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Review of

St Mary's Care Home

from Steve H (Nephew of Resident) published on 27 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always very friendly and happy. Always helpful when we have had problems with Peter problems. Excellent facilities and clean room.
Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care HomeThank you for your feedback. It is lovely to hear that you find our staff are always happy friendly and helpful.
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Review of

St Mary's Care Home

from Diana F (Daughter of Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and helpful when I visit my mum.
Reply from Natasha Burns-Leigh, Customer Service Advisor at St Mary's Care HomeThank you for taking the time to leave your review. We are so pleased to hear that you find the staff at St. Mary's to be friendly. We look forward to seeing you again!
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Review of

St Mary's Care Home

from Lou N (Granddaughter of Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan is really happy and comfortable here. She has no complaints. She enjoys the care, the company and the food. She really likes the food. She enjoys the activities here, she actually has a social life now. She is so much happier here, thank you.
Reply from Natasha Burns-Leigh, Customer Service Advisor at St Mary's Care HomeIt's always encouraging to read reviews like this. Hearing that our care has made a difference to you and your family is truly rewarding. Mealtimes are such an important part of daily life and it's lovely to hear that your nan finds them enjoyable. We're pleased to hear that she enjoys our activities program- our team works hard to make sure there's something for everyone to take part in. Feedback like yours motivates us to keep striving to provide the highest standards of care.
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Review of

St Mary's Care Home

from John B (Husband of Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent and caring staff where nothing is too much trouble. Choice of food is limited.
Reply from Natasha Burns-Leigh, Customer Service Advisor at St Mary's Care HomeThank you for your feedback. Thank you for recognizing the care and dedication of our team. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review of

St Mary's Care Home

from Frankie M (Son of Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff here are excellent, Jenny, Abir, Grace, Amy, Elishba, Sharon especially without them it would have been hard, but they made it so much better and look after dad! Nice and clean no complaints! Thank you!
Reply from Natasha Burns-Leigh, Customer Service Advisor at St Mary's Care HomeWe appreciate you taking the time to leave us your comments. We're fortunate to have such a dedicated and compassionate team, and it's wonderful to see their hard work recognised. Thank you for your kind words about the facilities. We take great pride in keeping the home bright, comfortable and full of light. We're committed to continuing to support you and your family in every way we can.
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Review of

St Mary's Care Home

from P F (Son-in-law of Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff- nurses, care assistants, management, they are so caring and attentive. My father in law is being taken care of as if he had been at home.
Reply from Natasha Burns-Leigh, Customer Service Advisor at St Mary's Care HomeThank you for your feedback. It's reassuring to hear that our approach to care has brought you and your family peace of mind. We are delighted to hear that our team have made a difference to your family's experience. Your feedback will help us to keep improving the quality of care that we provide.
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Review of

St Mary's Care Home

from Madi Z (Sister of Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dear team St Mary, thank you from the heart for your wonderful job. I know very well how hard you work. I appreciate what you do for my brother and your support to my nephews. A special thanks to Elishba such a sweet person and very professional. Thank you for your care. Keep up the great job.
Reply from Natasha Burns-Leigh, Customer Service Advisor at St Mary's Care HomeThank you for you kind words. It is humbling to hear how happy you are with the level of care at St. Mary's. We're so glad that the warmth and kindness of our staff have come through in your experience. We hope to continue providing your loved one with the best possible care.
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Review of

St Mary's Care Home

from M T (Daughter of Resident) published on 20 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent management team. Staff are very caring and attentive. Overall experience is very positive, and Dad is extremely well looked after. Thank you to all staff at St Mary's Care Home in Luton. Your hard work and dedication is mostly appreciated!
Reply from Natasha Burns-Leigh, Customer Service Advisor at St Mary's Care HomeWe're so grateful that you've taken the time to share your thoughts. Providing peace of mind for families is one of our top priorities, so your words mean a lot. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We hope to continue providing your loved one with the best possible care.
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Review of

St Mary's Care Home

from L S (Granddaughter of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, made my nan feel very at ease. Well looked after and attended to. She thoroughly enjoyed her stay. Staff are all amazing.
Reply from Fran Donno, Customer Service Adviser at St Mary's Care HomeWe appreciate you sharing your experience with our home. We are delighted to hear that our team have made a difference to your family's experience and that your Nan felt at ease in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review of

St Mary's Care Home

from A M (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank all the staff at St Mary's Care home enough. They have taken special care of my mother, and we will always be so grateful. The carers and nurses were all so very patient with Mum over the years. Housekeeping always did a good job of keeping Mum's room clean. The kitchen staff always made
good food, which mum enjoyed, and took such good care of everyone's dietary requirements. Management were very professional and caring. Thank you to the entire team.
Reply from David Mclean, Customer Service Adviser at St Mary's Care HomeWe appreciate you taking the time to leave us your lovely comments. We are very happy to hear you can feel at ease with your mother in our care. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Feedback like yours inspires us to continue to provide the very best care. We're committed to making every day as positive and comfortable as possible for you, your mother and your family.
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Review of

St Mary's Care Home

from Alan H (Husband of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can not recommend enough, everyone is kind, caring and treat your love one as if they are their own family. Food, activities, room and staff are all lovely.
Reply from Fran Donno, Customer Service Adviser at St Mary's Care HomeThank you for your kind words. It is always wonderful to hear words like "Kind" and "Caring" being used to describe our staff and we are pleased to hear that you are impressed with the meals and activities provided at St Mary's Care Home. We hope to continue providing your loved one with the best possible care.
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Review of

St Mary's Care Home

from Shridat P (Brother of Resident) published on 1 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are consistently friendly, helpful and genuinely caring in their approach. The home is always clean and tidy creating a comfortable and welcoming environment. Overall, this care home provides a warm and supportive place for residents thanks to a dedicated and compassionate team.
Reply from David Mclean, Customer Service Adviser at St Mary's Care HomeThank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for, looked after and in a safe, comfortable environment. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
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Review of

St Mary's Care Home

from Julie D (Daughter of Resident) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although mum has only been in their care for less than a week, I can't thank all of the staff enough for not only making my mum feel welcome but also my dad who visits her every day. From my initial phone enquiry to mum's arrival and several following days, everyone has been friendly, caring and
informative. It was lovely to visit yesterday and see her looking so well and nearly back to her original self! Can't thank everyone enough and well done for making a hard decision to move mum, with all the uncertainty and upheaval, a very reassuring and stress-free experience.
Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care HomeThank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care. Thank you for choosing St Mary's for your stay.
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Review of

St Mary's Care Home

from Kevin R (Respite Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the management down through all levels of staff I have felt welcomed into this demanding environment and have wanted for nothing. I choose this home because nursing was included and I was apprehensive about the after effects of surgery on my own. From first to last (nurses) and their colleagues
have looked after me and their knowledge has been very reassuring.
Reply from Lisa Henderson, Customer Care Advisor at St Mary's Care HomeWe appreciate you taking the time to leave us your comments. We are glad to help you through such a difficult time. Thank you for choosing St Mary's Care Home for your stay.
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Review of

St Mary's Care Home

from R H (Grandson of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are perfect, I asked and they delivered. Every member of staff have been respectful, polite and very kind! I am very glad my grandad was here and grateful for all of the staff. Thank you guys!
Reply from Lisa Henderson, Customer Care Advisor at St Mary's Care HomeThank you for your lovely review. It is always nice to hear words like "Respectful" and "Polite" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after.
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Review of

St Mary's Care Home

from J A (Sister of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother is a resident at St Mary's since 2023. It took him a while to settle in but since then he is very happy and always treated with dignity and care by all the staff. He loves the meals which are always excellent.
Reply from David Mclean, Customer Service Adviser at St Mary's Care HomeThank you for your kind words. We hope St Mary's care home did everything possible to make the transition as easy as possible and We are happy to hear you feel like a part of our St Mary's family. Please let us know if there is anything we can do to make your brother's stay as comfortable as possible.
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Review of

St Mary's Care Home

from Linda W (Daughter of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely care home, excellent staff.
Reply from David Mclean, Customer Service Adviser at St Mary's Care HomeThank you for your kind words. It is always nice to hear words like "excellent staff" being used to describe our care. We hope to continue providing your loved one with the best possible care.
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Review of

St Mary's Care Home

from D P (Daughter-in-law of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are incredibly grateful for the outstanding care our mum received during her final days. Staff went above & beyond, not only in looking after her with compassion & dignity but also in supporting our entire family. Nothing was ever too much trouble, and they ensured we had everything we needed. From
the care staff to housekeeping and catering, everyone worked tirelessly to provide comfort, kindness, and space for us to grieve as a family. We cannot fault the service & truly appreciate the dedication of everyone involved. Our mum always spoke about how happy she was at St Mary's and how lovely everyone was. Thank you for everything you did for our mum, forever grateful.
Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care HomeThank you for your lovely review. It is always nice to hear words like "Compassion" and "Dignity" being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review of

St Mary's Care Home

from D P (Son of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first meeting to the moment we left, the staff at St Mary's were nothing short of exceptional. Residents, family and friends were incredibly well cared for and as a family, we could not have asked for any more. I would have no hesitation in recommending St Mary's to anyone. My mother felt safe,
well cared for in the time she spent in their care.
Reply from Lisa Henderson, Customer Care Advisor at St Mary's Care HomeThank you for your lovely review. We are very happy to hear you that felt at ease with your Mother in our care. It is always nice to hear words like "exceptional" " being used to describe our Staff. Thank you for choosing St Mary's Care Home for your Mothers stay.
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Awards / Recognitions (9)

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