Care Home Owned by Bupa Care Homes in Bedfordshire
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Bedfordshire for Bupa Care Homes are showing below.
View the details of all 113 locations (with 10458 reviews) owned by Bupa Care Homes
Bupa Care Homes Locations in Bedfordshire (1)
St Mary's Care Home
9.7
190 reviews
19 Dunstable Road, Luton LU1 1BE
"I can't thank all the staff at St Mary's Care home enough. They have taken special care of my mother, and we will always be so grateful.…" Read all 190 reviews
Location Type Care Home
St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with Parkinson's, Huntington's disease and dementia (dependent… Read more about St Mary's Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 60 Rooms
- from £1,065 / week
Bupa Care Homes Reviews in Bedfordshire (190)
9.7
Bupa Care Homes has a Group Review Score of 9.7 (9.678) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.
Review of
St Mary's Care Home
from A M (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can't thank all the staff at St Mary's Care home enough. They have taken special care of my mother, and we will always be so grateful. The carers and nurses were all so very patient with Mum over the years. Housekeeping always did a good job of keeping Mum's room clean. The kitchen staff always made
good food, which mum enjoyed, and took such good care of everyone's dietary requirements. Management were very professional and caring. Thank you to the entire team.
Reply from David Mclean, Customer Service Adviser at St Mary's Care Home
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Review of
St Mary's Care Home
from Alan H (Husband of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Can not recommend enough, everyone is kind, caring and treat your love one as if they are their own family. Food, activities, room and staff are all lovely.
Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home
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Review of
St Mary's Care Home
from Shridat P (Brother of Resident) published on 1 August 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The staff are consistently friendly, helpful and genuinely caring in their approach. The home is always clean and tidy creating a comfortable and welcoming environment. Overall, this care home provides a warm and supportive place for residents thanks to a dedicated and compassionate team.
Reply from David Mclean, Customer Service Adviser at St Mary's Care Home
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Review of
St Mary's Care Home
from Julie D (Daughter of Resident) published on 24 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Although mum has only been in their care for less than a week, I can't thank all of the staff enough for not only making my mum feel welcome but also my dad who visits her every day. From my initial phone enquiry to mum's arrival and several following days, everyone has been friendly, caring and
informative. It was lovely to visit yesterday and see her looking so well and nearly back to her original self! Can't thank everyone enough and well done for making a hard decision to move mum, with all the uncertainty and upheaval, a very reassuring and stress-free experience.
Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home
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Review of
St Mary's Care Home
from Kevin R (Respite Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
From the management down through all levels of staff I have felt welcomed into this demanding environment and have wanted for nothing. I choose this home because nursing was included and I was apprehensive about the after effects of surgery on my own. From first to last (nurses) and their colleagues
have looked after me and their knowledge has been very reassuring.
Reply from Lisa Henderson, Customer Care Advisor at St Mary's Care Home
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Review of
St Mary's Care Home
from R H (Grandson of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are perfect, I asked and they delivered. Every member of staff have been respectful, polite and very kind! I am very glad my grandad was here and grateful for all of the staff. Thank you guys!
Reply from Lisa Henderson, Customer Care Advisor at St Mary's Care Home
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Review of
St Mary's Care Home
from J A (Sister of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My brother is a resident at St Mary's since 2023. It took him a while to settle in but since then he is very happy and always treated with dignity and care by all the staff. He loves the meals which are always excellent.
Reply from David Mclean, Customer Service Adviser at St Mary's Care Home
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Review of
St Mary's Care Home
from Linda W (Daughter of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Lovely care home, excellent staff.
Reply from David Mclean, Customer Service Adviser at St Mary's Care Home
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Review of
St Mary's Care Home
from D P (Daughter-in-law of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are incredibly grateful for the outstanding care our mum received during her final days. Staff went above & beyond, not only in looking after her with compassion & dignity but also in supporting our entire family. Nothing was ever too much trouble, and they ensured we had everything we needed. From
the care staff to housekeeping and catering, everyone worked tirelessly to provide comfort, kindness, and space for us to grieve as a family. We cannot fault the service & truly appreciate the dedication of everyone involved. Our mum always spoke about how happy she was at St Mary's and how lovely everyone was. Thank you for everything you did for our mum, forever grateful.
Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home
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Review of
St Mary's Care Home
from D P (Son of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
From the first meeting to the moment we left, the staff at St Mary's were nothing short of exceptional. Residents, family and friends were incredibly well cared for and as a family, we could not have asked for any more. I would have no hesitation in recommending St Mary's to anyone. My mother felt safe,
well cared for in the time she spent in their care.
Reply from Lisa Henderson, Customer Care Advisor at St Mary's Care Home
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Review of
St Mary's Care Home
from M G (Daughter of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Although not a long stay, my father received very good care at St Mary's. He was treated with respect and dignity and his wishes were abided by. Contact from home was swift and courteous. Thank you.
Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home
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Review of
St Mary's Care Home
from Lisa J (Daughter of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has only been in this care home for 2 weeks and so far staff have been lovely. So very supportive, kind and so friendly. What a lovely team. It's nice and clean and I feel content knowing we picked this care home for my mum. The garden is lovely and a big shout-out to one staff member in particular
who makes us feel less nervous and more at ease when were visiting our mum.
Reply from Rosie Smith, Customer Advisor at St Mary's Care Home
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Review of
St Mary's Care Home
from Emma D (Granddaughter of Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The first day my grandmother entered St Mary's Care Home, the staff were there at the entrance to greet us with smiles on their faces. The staff are all so friendly, especially one member of staff who has been so supportive and understanding the process my grandmother and family are going through. St
Mary's has shown great effort to make it feel at home for service users and visitors. It has exceeded my expectations.
Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home
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Review of
St Mary's Care Home
from M M (Respite Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been very well cared for by all the staff. Nothing has been too much trouble. Especially little nurse, very caring and kind. Very professional and outstanding.
Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home
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Review of
St Mary's Care Home
from L E (Daughter of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father was efficiently admitted to the home. All the staff are friendly, and caring and treated him as an individual.
Nothing was too much trouble. The whole family were made to feel welcome on visits.
The food was good; the activities are great and the response to queries was good.
Nothing was too much trouble. The whole family were made to feel welcome on visits.
The food was good; the activities are great and the response to queries was good.
Reply from Rosie Smith, Customer Advisor at St Mary's Care Home
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Review of
St Mary's Care Home
from Andrew C (Brother-in-law of Resident) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We were met at the door. The nurse was very warm and friendly. We were shown around the facilities and introduced to the staff, all of which were very helpful. They show great compassion and a very high level of care to everyone. We were encouraged to use all the facilities in the home including an
excellent day room. The care and understanding of the staff truly touched my heart. This is an outstanding care home with excellent staff. Five stars.
Reply from Rosie Smith, Customer Advisor at St Mary's Care Home
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Review of
St Mary's Care Home
from S A (Daughter of Resident) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Nothing too much trouble for all members of staff that I have dealt with. Mothe settled and happy after a horrendous 2.5-month stay in hospital. Thank you.
Reply from Rosie Smith, Customer Advisor at St Mary's Care Home
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Review of
St Mary's Care Home
from Barry B (Respite Resident) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
St Mary's Care Home is the best home. I enjoyed my two-week stay, and love this place. The staff are amazing, fantastic and very caring and kind staff. I would like to nominate a particular nurse for a care award. She is lovely and very kind. I am sure the home is very lucky to have her.
Reply from Rosie Smith, Customer Advisor at St Mary's Care Home
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Review of
St Mary's Care Home
from Charlotte L (Daughter of Resident) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Brilliant, very friendly, helpful and caring staff at St Mary's.
Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home
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Review of
St Mary's Care Home
from M S (Sister of Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are all excellent, they go above and beyond. The building is very clean and very homely. Each resident has their own room, ensuite and furniture, a TV and are kept very comfortable.
Family and friends are also made welcome and treated with kindness and respect. The best care I have experienced.
Family and friends are also made welcome and treated with kindness and respect. The best care I have experienced.
Entertainment is also very good.
Reply from Rosie Smith, Customer Advisor at St Mary's Care Home
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Awards / Recognitions (8)
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