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Care Home Owned by Bupa Care Homes in Bedfordshire

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bupa Care Homes in Bedfordshire

Only the locations & reviews in Bedfordshire for Bupa Care Homes are showing below.

View the details of all 114 locations (with 10141 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Bedfordshire (1)

 
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1 Care Home owned by Bupa Care Homes in Bedfordshire
St Mary's Care Home

19 Dunstable Road, Luton LU1 1BE 

9.7 189 reviews
"Although mum has only been in their care for less than a week, I can't thank all of the staff enough for not only making my mum feel…"   Read all 189 reviews
Location Type Care Home

St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with Parkinson's, Huntington's disease and dementia (dependent… Read more about St Mary's Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 60 Rooms

Bupa Care Homes Reviews in Bedfordshire (189)

9.7
Bupa Care Homes has a Group Review Score of 9.7 (9.668) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

Overall Experience

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Review of

St Mary's Care Home

from Shridat P (Brother of Resident) published on 1 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are consistently friendly, helpful and genuinely caring in their approach. The home is always clean and tidy creating a comfortable and welcoming environment. Overall, this care home provides a warm and supportive place for residents thanks to a dedicated and compassionate team.

Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for, looked after and in a safe, comfortable environment. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review of

St Mary's Care Home

from Julie D (Daughter of Resident) published on 24 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although mum has only been in their care for less than a week, I can't thank all of the staff enough for not only making my mum feel welcome but also my dad who visits her every day. From my initial phone enquiry to mum's arrival and several following days, everyone has been friendly, caring and
informative. It was lovely to visit yesterday and see her looking so well and nearly back to her original self! Can't thank everyone enough and well done for making a hard decision to move mum, with all the uncertainty and upheaval, a very reassuring and stress-free experience.

Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care. Thank you for choosing St Mary's for your stay.

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Review of

St Mary's Care Home

from Kevin R (Respite Resident) published on 8 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the management down through all levels of staff I have felt welcomed into this demanding environment and have wanted for nothing. I choose this home because nursing was included and I was apprehensive about the after effects of surgery on my own. From first to last (nurses) and their colleagues
have looked after me and their knowledge has been very reassuring.

Reply from Lisa Henderson, Customer Care Advisor at St Mary's Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you through such a difficult time. Thank you for choosing St Mary's Care Home for your stay.

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Review of

St Mary's Care Home

from R H (Grandson of Resident) published on 8 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are perfect, I asked and they delivered. Every member of staff have been respectful, polite and very kind! I am very glad my grandad was here and grateful for all of the staff. Thank you guys!

Reply from Lisa Henderson, Customer Care Advisor at St Mary's Care Home

Thank you for your lovely review. It is always nice to hear words like "Respectful" and "Polite" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review of

St Mary's Care Home

from J A (Sister of Resident) published on 4 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is a resident at St Mary's since 2023. It took him a while to settle in but since then he is very happy and always treated with dignity and care by all the staff. He loves the meals which are always excellent.

Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for your kind words. We hope St Mary's care home did everything possible to make the transition as easy as possible and We are happy to hear you feel like a part of our St Mary's family. Please let us know if there is anything we can do to make your brother's stay as comfortable as possible.

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Review of

St Mary's Care Home

from Linda W (Daughter of Resident) published on 4 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care home, excellent staff.

Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for your kind words. It is always nice to hear words like "excellent staff" being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review of

St Mary's Care Home

from D P (Daughter-in-law of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are incredibly grateful for the outstanding care our mum received during her final days. Staff went above & beyond, not only in looking after her with compassion & dignity but also in supporting our entire family. Nothing was ever too much trouble, and they ensured we had everything we needed. From
the care staff to housekeeping and catering, everyone worked tirelessly to provide comfort, kindness, and space for us to grieve as a family. We cannot fault the service & truly appreciate the dedication of everyone involved. Our mum always spoke about how happy she was at St Mary's and how lovely everyone was. Thank you for everything you did for our mum, forever grateful.

Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your lovely review. It is always nice to hear words like "Compassion" and "Dignity" being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

St Mary's Care Home

from D P (Son of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first meeting to the moment we left, the staff at St Mary's were nothing short of exceptional. Residents, family and friends were incredibly well cared for and as a family, we could not have asked for any more. I would have no hesitation in recommending St Mary's to anyone. My mother felt safe,
well cared for in the time she spent in their care.

Reply from Lisa Henderson, Customer Care Advisor at St Mary's Care Home

Thank you for your lovely review. We are very happy to hear you that felt at ease with your Mother in our care. It is always nice to hear words like "exceptional" " being used to describe our Staff. Thank you for choosing St Mary's Care Home for your Mothers stay.

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Review of

St Mary's Care Home

from M G (Daughter of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although not a long stay, my father received very good care at St Mary's. He was treated with respect and dignity and his wishes were abided by. Contact from home was swift and courteous. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your kind words. It is always nice to hear words like "Respect" and "Dignity" being used to describe our care.

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Review of

St Mary's Care Home

from Lisa J (Daughter of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been in this care home for 2 weeks and so far staff have been lovely. So very supportive, kind and so friendly. What a lovely team. It's nice and clean and I feel content knowing we picked this care home for my mum. The garden is lovely and a big shout-out to one staff member in particular
who makes us feel less nervous and more at ease when were visiting our mum.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Thank you for leaving such a lovely review for St Mary's Care Home. We hope your Mum continues to enjoy her stay within the home and we will pass on your great comments to the home!

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Review of

St Mary's Care Home

from Emma D (Granddaughter of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first day my grandmother entered St Mary's Care Home, the staff were there at the entrance to greet us with smiles on their faces. The staff are all so friendly, especially one member of staff who has been so supportive and understanding the process my grandmother and family are going through. St
Mary's has shown great effort to make it feel at home for service users and visitors. It has exceeded my expectations.

Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home

Thank you for your kind words. We are so pleased to hear that you can feel at ease with your Grandmother in our care and it is lovely to hear that you feel like a part of our St Mary's family. It is wonderful to hear that you are impressed with the high standards of care provided by our supportive and understanding staff. We hope to continue providing your loved one with the best possible care.

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Review of

St Mary's Care Home

from M M (Respite Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very well cared for by all the staff. Nothing has been too much trouble. Especially little nurse, very caring and kind. Very professional and outstanding.

Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your lovely review. We are so pleased to hear that you have been looked after and cared for well during your stay at St Mary's Care Home. It is always wonderful to hear words like "Professional" and "Outstanding" being used to describe our care. Thank you for choosing St Mary's for your stay.

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Review of

St Mary's Care Home

from L E (Daughter of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was efficiently admitted to the home. All the staff are friendly, and caring and treated him as an individual.
Nothing was too much trouble. The whole family were made to feel welcome on visits.
The food was good; the activities are great and the response to queries was good.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Thank you for leaving such a lovely review for the staff at St Mary's Care Home. It is great to hear our staff described as "friendly" and "caring". We are thrilled that your Father had such a great experience within the home. Best wishes!

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Review of

St Mary's Care Home

from Andrew C (Brother-in-law of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were met at the door. The nurse was very warm and friendly. We were shown around the facilities and introduced to the staff, all of which were very helpful. They show great compassion and a very high level of care to everyone. We were encouraged to use all the facilities in the home including an
excellent day room. The care and understanding of the staff truly touched my heart. This is an outstanding care home with excellent staff. Five stars.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Thank you for leaving such a wonderful review for the staff at St Mary's Care Home. We are thrilled that you felt the care from our staff during your visit. It is always wonderful to hear that our homes are filled with compassion and care. Best wishes!

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Review of

St Mary's Care Home

from S A (Daughter of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing too much trouble for all members of staff that I have dealt with. Mothe settled and happy after a horrendous 2.5-month stay in hospital. Thank you.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Thank you for taking the time to leave such a lovely review for the staff at St Mary's Care Home. We are so happy to hear your Mother is settled and happy within the home. Best wishes.

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Review of

St Mary's Care Home

from Barry B (Respite Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Mary's Care Home is the best home. I enjoyed my two-week stay, and love this place. The staff are amazing, fantastic and very caring and kind staff. I would like to nominate a particular nurse for a care award. She is lovely and very kind. I am sure the home is very lucky to have her.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Thank you for taking the time to leave St Mary's Care Home such a lovely review. We are thrilled to hear that you enjoyed your stay and got along with the staff so well. We look forward to welcoming you back should you need us!

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Review of

St Mary's Care Home

from Charlotte L (Daughter of Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant, very friendly, helpful and caring staff at St Mary's.

Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your feedback. We hope St Mary's Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review of

St Mary's Care Home

from M S (Sister of Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all excellent, they go above and beyond. The building is very clean and very homely. Each resident has their own room, ensuite and furniture, a TV and are kept very comfortable.
Family and friends are also made welcome and treated with kindness and respect. The best care I have experienced.
Entertainment is also very good.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Hello and thank you for taking the time to leave such a lovely review for the staff at St Mary's Care Home. It is always wonderful to hear our staff described as "excellent". We are thrilled that you and your family are treated with such kindness. We hope that your loved one continues to enjoy their stay!

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Review of

St Mary's Care Home

from C C (Sister of Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sister admitted 2 weeks ago while she was very poorly. her care has been amazing. The staff are all very committed to the residents and her care has been exceptional. Nothing has been too much trouble for them all. I can't express how important that has been to me coming up from Cornwall and seeing
well cared for she is.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Hello and thank you for taking the time to leave such a lovely review for St Mary's Care Home. We are thrilled to hear that your sister's care has been amazing. We hope that she continues to enjoy her stay with us and that your family can have peace of mind knowing she is cared for. Best wishes!

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Review of

St Mary's Care Home

from S P (Son of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's care is still very good, she is happy. The staff always keep me and the family updated if we have any issues. Both staff and management are always available and make Mum very comfortable.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Hello and thank you for leaving such a positive review for the staff at St Mary's Care Home. We are thrilled to hear that your mum's care is still of a very good standard and that she is happy and settled within the home. We hope that she continues to enjoy her stay within the home!

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Awards / Recognitions (8)

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