St Mary's Care Home, Luton, Bedfordshire
St Mary's Care Home, Luton, Bedfordshire
St Mary's Care Home, Luton, Bedfordshire

At St Mary’s a flexible team of professionals welcome both long and short-term care needs, experienced in nursing and respite, tailoring round-the-clock provision solutions that include palliative and convalescence care.

Residents have the choice of four comfortable lounges, benefitting from a purpose-built interior that, together with the courtyard garden, is wheelchair accessible. Bedrooms have soft furnishings, 24-hour call systems and telephone points.

There is a strong focus on providing a satisfying diet, with the chef taking on board personal tastes and welcoming feedback in order to safeguard nutrition over the long term.

Games, outings and entertainments are all part of a varied activities programme, with the calendar including coffee mornings, beauty therapy, musical performances and a themed event each month.

Group: Bupa Care Homes

Person in charge: Indra Harrynamsingh (Acting General Manager)

Local Authority / Social Services: Luton Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on St Mary's Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 St Mary's Care Home has a Review Score of 9.6 (9.607)

The Review Score of 9.6 (maximum of 10) for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for St Mary's Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.607 for St Mary's Care Home is calculated as follows: ( (203 Excellents x 5) + (84 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 303 Ratings = 4.607

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 12 Reviews ÷ 12 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Mary's Care Home?

  • Extremely LIKELY
    23
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Mary's Care Home

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    4
  • Brother of Resident/Service User
    3
  • Relative of Resident/Service User
    2
  • Resident / Service User
    2
  • more

My aunt has spent the last year here and has had so much care from all the staff. I would recommend this care home to everyone.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at St Mary's Care Home responded to this review on 15 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Staff were always pleasant and would give good care to my ex-husband, who sadly passed away whilst residing at St Mary's. He was treated with much dignity at all times.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at St Mary's Care Home responded to this review on 01 Nov 2017:

Thank you for your lovely review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My father was at St Mary's Care Home for 3 months for end of life care, having previously lived at another care home for about 4 years. St Mary's management and staff are professional, caring, genuine, experienced, compassionate and very open. My Dad received high-quality care, we were made to feel welcome and the communication was very good. I felt confident that my Dad was being looked after when I wasn't there. I'm pleased my Dad's final 3 months were spent in such a warm and kind environment, it means a lot to me and the rest of the family.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Jayne Duck, Customer services administrator at St Mary's Care Home responded to this review on 13 Sep 2017:

So sorry to hear of your loss. Please accept our condolences. Thank you for your review and kind words about our staff. It is lovely to hear that in the last months of your dad's life you and your family had peace of mind knowing that he was well care for.

Our mother was resident at St Mary's Care Home from 10th April to 6th June 2017. We have only praise for all the staff who work as a team to ensure 'the home from home' meets all the residents' needs. The food is of excellent quality and the home is kept spotlessly clean. Interaction with the residents ensures their mental stimulation (where possible) is fully engaged. Our mum loved playing bingo and dominos - games she would never have entertained at home.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Natalie Krisman, Customer Care Team at St Mary's Care Home responded to this review on 01 Aug 2017:

Thank you for your review about our homes. We are pleased to hear about your mother's positive experience with us and we will pass your comments on to the home's manager - Bupa Customer Care Team.

My dad was transferred to St Mary's Care Home from the hospital to receive palliative end of life care.
Dad's stay was short but the care he was given was exemplary. It was a very difficult time for our family but every member of staff that we encountered was considerate, respectful and caring.
They didn't just care for our dad, but also for us as a family, which made a very sad time more bearable and for that, I am truly grateful.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at St Mary's Care Home responded to this review on 11 May 2017:

So Sorry to hear of your loss please accept our condolences. Thank you for your review. Although this was a sad time for you, I'm glad that this was made more bearable for you because of how your dad and your family were treated by the staff at the home. The Bupa Customer Care Team.

Excellent all round. Can not praise the dedicated and genuinely caring staff enough. They carried out their (sometimes difficult) duties with care, efficiency and good humour. Nothing it seems was too much trouble. The overall standard was faultless, especially a lovely lady who organised social events, games etc... and charming details.
Well done St Mary's

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Jamie, National Development Manager at St Mary's Care Home responded to this review on 24 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

It was a very warm welcome to my husband when he had been transferred from the hospital to have palliative care at St Mary's Care Home in Luton. It was a short stay as he died 12 days later. It was a very warm, caring and friendly atmosphere and lots of love that all the staff had given to him, these kindnesses will surely be remembered. On behalf of my husband, I was impressed and would like to thank you at such a precious time.

How likely would you be to recommend St Mary's Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Emily Wilson, Customer Service Administrator at St Mary's Care Home responded to this review on 17 Mar 2017:

Thank you so much for your review, we appreciate your feedback. I am so pleased that your husband received lots of care, love and support during his stay. Condolences to you and your family during this time. I will share your comments with the home’s manager. The Bupa Customer Care Team.

Excellent, caring staff. Very homely environment. Relatives and friends were welcome at any time. My mother was very comfortable and well cared for in her final days.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at St Mary's Care Home responded to this review on 17 Mar 2017:

Thank you for sharing such a kind review with us, we really appreciate it. I am so pleased to hear that your Mother received the high-quality care she required at this home. It is our duty to make our residents feel at home, so knowing the environment reflected that is very nice to hear. I will pass on your kind words to the home manager. Thank you again for your feedback, best wishes, The Bupa Customer Care Team.

1) Not very happy with the service provided by the doctor's surgery allocated.
2) Understaffed as they seemed under pressure.
3) Constant problems with lost laundry, not always resolved.
4) Whilst the staff and care provided was excellent, the décor was tired and outdated.
5) Bedtime very early in evenings (16:30?).
6) Visitors and family always made welcome and offered support when necessary.

How likely would you be to recommend St Mary's Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Emily Wilson, Customer Service Administrator at St Mary's Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My Brother has been a resident at St Mary's for the past 18 months, following his discharge from the hospital. The staff are always friendly, welcoming and professional at all times. I would have no hesitation in recommending this friendly care home.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at St Mary's Care Home responded to this review on 19 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

St Mary's Care Home is like a family. Although we were only there for 5 days, they made our Dad and family extremely welcome. Cups of tea and food were offered at an extremely difficult end-of-life care. All staff were supportive and always had time to answer questions and offer support. My Dad was very ill and they helped make it a peaceful, pain-free and special time in his last few days. I couldn't have imagined a more appropriate/serene way to go!

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at St Mary's Care Home responded to this review on 02 Dec 2016:

Thank you for your review, we appreciate your feedback. We are so sorry to hear about the loss of you Dad. We will share your kind words with the home’s manager. The Bupa Customer Care Team.

My mum received palliative care at St Mary's Care Home from April to September 2016. All the staff were so caring, nothing was too much trouble. Spotlessly clean, food superb, a room with French doors which opened onto a beautiful courtyard. Perfect. We have encountered many care homes in Luton and St Mary's Care Home is definitely the best!

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at St Mary's Care Home responded to this review on 25 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother entered St Mary's Care Home in late June 16 with c.h.c funding from the hospital. She was totally dependent on the carers and staff. My family were most impressed with the care my mother was given and the warm and friendly atmosphere of the home which was extended to my family as well. We found the accommodation and surrounding most pleasant.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at St Mary's Care Home responded to this review on 09 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My Uncle went to St Mary's for palliative care. He was treated with absolute respect and dignity. Everyone we met was friendly and caring and the home itself was bright, fresh and airy. The overall feeling was one of caring and brightness. Wonderful place and wonderful staff - thank you to all.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at St Mary's Care Home responded to this review on 26 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My brother was a resident at St Mary's Care Home for almost six months. He enjoyed the caring and friendly nature of the medical and other staff. When he was able he went along to the musical events (2pm-3pm) and joined in the singing and sometimes also dancing. The facilities enabled him to sometimes sit in the garden and enjoy the sunshine. When my brother was stronger he was able and encouraged to go out to lunch of external clubs with his family and friends. We thank you.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at St Mary's Care Home responded to this review on 24 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My father was at St Mary's Care Home for three weeks having been fast-tracked from the hospital. The care he received while there was to a very high standard and the staff were very good to him in his last hours. I have already recommended to other people St Mary's Care Home.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at St Mary's Care Home responded to this review on 03 Oct 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Without exception, every member of the staff at St Mary's Care Home was fabulous all very helpful and caring and utterly compassionate.
There were, are many staff and management that went above and beyond their daily commitments to ensure my mum and I were comfortable, informed and treated with respect for this I am humbled and grateful.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at St Mary's Care Home responded to this review on 25 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Staff always very friendly and helpful. Dedicated to residents. Excellent team.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at St Mary's Care Home responded to this review on 26 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Over the past nine years of my mothers stay at St Mary's, overall the care has been good, but we had to raise some issues about her care on occasions. Mum passed away earlier this month and it has to be said, the care she and the family received was wonderful. In the last week of her life nothing was too much trouble and mum was made comfortable and we're sure she felt loved by all who cared for her.

How likely would you be to recommend St Mary's Care Home? Neither Unlikely or Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Poor

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Poor

Rooms: Good

Value for Money: Satisfactory

Rachel Elliott, Customer Service Administrator at St Mary's Care Home responded to this review on 19 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Also please accept our condolences . The Bupa Customer Care Team.

The establishment is clean and well maintained. The staff are friendly and accommodating. Nothing is too much trouble. Staffing ratio is good. All staff are well informed. As a family we all felt accepted into their "family", my mother has been treated with respect and dignity at all times. The meals are appetizing and look great. I have not come across a single staff member that doesn't have the time of day for us all, and will always chat to us and tell us what they have done with mum during the day.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot express that the service at St Mary's Care Home is so superb I don't think I could ask for more. The carers are great and will do anything to please, food is nourishing and variety great, I cannot praise it enough.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Was asked to arrange 95th Birthday party for my Mum and to make it special as Mum thinks every birthday is her last. Layout in the upstairs dining room was great with a magnificent spread of mouth watering varieties of food, plated and garnished to professional standards. The kitchen staff, activities staff and helpers excelled themselves in every way and were their usual pleasant selves and very helpful.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My mum has been in St Mary's for almost 3 years and has always been treated with compassion and respect. The staff at St Mary's are friendly and welcoming, you are always greeted on first name terms by the carers, nurses and office staff and always with a smile.
My dad visits most days and is encouraged to join in with the daily activities which he enjoys, he also has become a part of the St Mary's family and is treated with care and consideration. As a family it makes us all feel re-assured that our mum is receiving the best care and support she needs. A very big thank you.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The home is very clean. The staff are always friendly and helpful. The care always seems good and you are treated with dignity. Hope they keep on with the good work.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent help and advice from the manager made it run smoothly and quickly and took the stress away. My relative feels happy here. Lovely food and staff, he feels welcome and at home. The room was beautifully decorated for his arrival. Great all round.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My brother has spent eight years at St Mary's nursing home, and he has seen many changes, staff come and go but, the level of care has never changed. The staff are always caring and respectful to families as well as the residents. I must just say that the office staff who have been there for years are wonderful and the present manageress has bent over backwards for my brother and I can say with all honesty that I am going to miss all the staff right down to the cleaners now that my brother has passed.

How likely would you be to recommend St Mary's Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St Mary's Care Home