St Mary's Care Home

19 Dunstable Road, Luton LU1 1BE
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9.7 190 Reviews
  • St Mary's Care Home, Luton
St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with Parkinson's, Huntington's disease and dementia (dependent on need).

Residents have a choice of places to find company or quiet time – from the vintage café, comfortable lounges, to the lovingly tended gardens. With high ceilings, big rooms and sash windows, residents can enjoy ample light in a refreshing open environment.

Many staff have been at St Mary's for a long time; they enjoy getting to know residents and often build warm friendships with them.

The home is ideally located with Luton town just a short walk away, or you can hop on a bus right outside the home.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Games, outings and entertainments are all part of a varied activities programme, with the calendar including coffee mornings, beauty therapy, musical performances and a themed event each month.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK St Mary's Care Home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sandra Do Carmo Miranda (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (60)

Visiting

  • The home is just three miles from Junctions 10 and 11 of the M1, or Luton train station is under a mile away.
    You’ll find the home close to the Telford Roundabout, right by the Royal Mail delivery office

Parking

  • On-site parking available.

St Mary's Care Home Reviews (190)

9.7

St Mary's Care Home has a Review Score of 9.7 (9.697) out of 10, based on 45 reviews in the last 2 years.
Over all time St Mary's Care Home has 190 reviews.

Overall Experience
  • 146
  • 38
  • 3
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Date Published
  • 190
  • 9
  • 35
  • 45
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Reviewer Connection to St Mary's Care Home
  • 69
  • 36
  • 13
  • 9
  • 7
  • 7
  • 6
  • 6
  • 6
  • 5
  • 5
  • 4
  • 4
  • 3
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  • 2
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Total of 190, showing 21-40
Review from S P (Son of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's care is still very good, she is happy. The staff always keep me and the family updated if we have any issues. Both staff and management are always available and make Mum very comfortable.
Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Hello and thank you for leaving such a positive review for the staff at St Mary's Care Home. We are thrilled to hear that your mum's care is still of a very good standard and that she is happy and settled within the home. We hope that she continues to enjoy her stay within the home!

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Review from Hayley W (Daughter of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in St Mary's since July. The team have been very caring and supportive. They have built a close relationship with Mum and the family. Our worries and concerns are listened to and addressed. The home is very family orientated and has provided activities for the children as they navigate
this difficult time, this has been helpful when visiting for long periods of time during the school holidays, making things stressful, meaning I can bewith Mum and the children. St Mary's is a home from home and the staff are extended family.
Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your kind words. We hope St Mary's care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.

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Review from Neil W (Son of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff. Marked improvement in health. Couldn't do enough.
Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your feedback. It is always lovely to hear feedback from family members. We hope to continue providing your loved one with the best possible care.

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Review from S P (Son-in-law of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Two weeks ago I accompanied residents to a day out organised by the care home. One resident became sick so the accompanying nurse reassured and calmed him down and gave him medication to treat his illness. I witnessed the nurse go out of the way to do this task with a smile and poise so as not to belittle
the resident who soon felt better. All residents enjoyed their outing and returned back to St Mary's after. A wonderful day out. Well done to the nurse for looking after the resident mentioned above.
Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your family member in our care. It is lovely you accompanied our home on a day out and witnessed the care of our amazing nurses. We are looking forward to seeing you again.

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Review from P S (Resident) published on 30 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a resident at St Mary's Care Home. The staff are fantastic, especially one nurse in particular is very good, she always goes the extra mile to ensure I am well cared for. I am well cared for. I wish this nurse gets a kindness award. I am very happy here. St Mary's Care Home is a very lovely home.
Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your lovely review. It is always nice to hear words like "Kindness" and "Fantastic" being used to describe our care. We hope to continue providing you with the best possible care.

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Review from S P (Granddaughter of Resident) published on 23 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nan has been living in St Mary's Care Home for several years. The staff are lovely and friendly, particularly when I and her great-grandchildren visit. Nan's best days are when she moves into her chair and experiences the activities the staff work hard to provide.
Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your nan in our care for several years! We hope to continue providing your loved one with the best possible care.

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Review from John B (Husband of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and facilities are very good. The premises are clean and tidy and the overall experience is very satisfactory. Highly recommended!
The food is adequate, but very little choice for vegetarians. The ability to choose or specify preference in advance of the meal would be appreciated.
Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Thank you for taking the time to leave such a positive review for the staff at St Mary's Care Home. We are thrilled to hear that you "highly recommend" our home! We will of course pass on your feedback to the home. Best wishes!

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Review from N P (Daughter of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My 95-year-old mother has been a resident at this care home for a few years. She is well looked after by the carers and the staff nurses. One particular staff nurse has been very kind to her in that she spends time with her and speaks to her. She is very professional and friendly. Always has a big smile.
I would like to recommend her for an award. She has always been helpful and updates me regularly on my mum's progress and well-being.
Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home

Thank you for your lovely words. We are so glad to hear that your mother is well looked after and cared for at St Mary's Care Home. It is always wonderful to hear words like "Professional" and "Friendly" being used to describe our staff. We are pleased to hear that you are kept well informed with updates and progress with your Mum's health and well-being. If there is anything we can do to make your mother's stay even more comfortable, please let us know.

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Review from P B (Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived at St Mary's Care Home in January. I was on an end-of-life care program. With great care from nurses. A particular member of staff has worked her magic with care, especially love. I think she should be nominated for Nurse of the Year for her pure soul has rubbed off on me and for that, I can
only say thanks. I know all the carers and nurses will think I have a favourite but I think you're all great but she is special.
Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your kind words. It is so wonderful to hear that you have had such a great experience at St Mary's Care Home. We are happy to hear you feel like a part of our St Mary's family and we hope St Mary's did everything possible to make the transition as easy as possible. Thank you for choosing St Mary's for your stay.

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Review from Kirsty W (Granddaughter of Resident) published on 17 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been happy during her stay at St Mary's. She has been well cared for and the staff have been lovely and professional. I have felt safe and happy whilst she has been at St Mary's Care Home. Thank you to all for all your support and the care my nan has received, it's much appreciated.
Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Hello and thank you for taking the time to leave the staff at St Mary's Care Home such a positive review. We are thrilled that your Nan is so well cared for within the home. We are also so happy that your Nan is receiving the care she needs and that you can feel safe and happy in the knowledge she is cared for. Best wishes!

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Review from Jeremiat O (Resident) published on 17 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a resident here. Looked after by staff very well. My wife is also here at St Mary's. The staff are very good. We are very happy with the care we get.
Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Hello and thank you for taking the time to leave a review for the staff at St Mary's Care Home. We hope that your wife and yourself continue to enjoy your stay at the home and we wish you all the best!

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Review from D B (Daughter of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to St Mary's Care Home in January 2024 after a month in hospital. She has suddenly become unable to look after herself. The staff have treated her with kindness and understanding. Due to her acute hearing and sight loss conversations and understanding can get lost in translation. The staff
are very good with this and know what she likes.
Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for taking the time to leave your kind words. We hope St Mary's care home did everything possible to make the transition as easy as possible and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your mum with the best possible care.

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Review from Steven C (Son of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was transferred to St Mary's for comfort and palliative care following an extended spell in hospital. Having lived independently in her own home for many years, but within 2 days there was no further discussion about moving back home, as she realised how St Mary's was ideally suited to her
needs and the staff made her feel at home from day one. The staff made every effort to learn about Mum. We were able to visit the site before her transfer and select her room, and the staff were again listening to all the details we outlined about Mum's care needs.
Mum remained in the St Marys for just over 4 weeks and we cannot fault the level of care she received, and the communication from staff about how she was between all our visits. The online daily care portal also allowed us to see how she was being cared for and any observations.
We felt great comfort knowing that she spent her final days in a friendly, caring and professional environment with no compromise on her dignity.
Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we hope St Mary's Care Home did everything possible to make the transition as easy as possible. We are happy to hear that you felt so at ease with your loved one in our care and that you felt supported and updated on a daily basis. Our resident's health and well-being are an absolute priority, so we are glad that we were able to continue providing safety, dignity and respect to your loved one. Hopefully, you will go away from this feeling like your mum received the best possible care.

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Review from T C (Son of Resident) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted for comfort and palliative care in August 2024. From the first contact, the staff and care has been excellent. The family feel really confident that our mum is in the best possible place.
Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care and we are glad to help you and your family through such a difficult time. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from M M (Friend of Resident) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was made welcome on arrival to her respite stay and the carer and many more made her feel welcome. All have taken her wishes into consideration, all helping her to do things in her stay with them. They are polite, courteous to family, friends and my friend and even go above and beyond in the
services.
Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your kind words. It is always nice to hear words like "polite" and "courteous" being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from D F (Daughter of Resident) published on 17 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my visits to St Mary's Care Home to see my mother who has dementia, the staff are always helpful and welcoming. The home is consistently spotless each time I visit. Furthermore, I receive regular updates from staff. I can tell my mother is happy and comfortable at St Mary's as she often smiles
and there is laughter when I visit her. This gives me great peace of mind.
Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to see you again.

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Review from S J (Friend of Resident) published on 15 August 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
I witnessed a very abusive situtation this afternoon at St. Mary's. A senior carer screamed at a resident like screaming at a dog. And in a very aggressive tone. I am shaken myself and now very concerned about the wellbeing of my friend and other elderly patients in the care home. I am sure it was unnecessary
to talk to a human in this manner and the person should be so ashamed as she herself will grow old and perhaps be in a similar helpless situation. I am sure this carer would be very intimidated and upset being talked to in this degrading and highly aggressive tone. Truly awful and traumatising experience! Hopefully this will reach the authorities of BUPA about this shameful incident.
Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for taking the time to leave your review. We are sorry to hear about your experience with us and take your review extremely seriously. The health and well-being of our residents is our top priority. We have raised your concerns with the senior management team, and one of the team will be in touch with you shortly if they haven't already done so to ensure this is investigated.

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Review from J R (Son of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At every visit, the staff are friendly, helpful, considerate and professional.
Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your kind words. It is always nice to hear words like "Friendly" and "Helpful" being used to describe our staff and we are pleased that you have had a positive experience with having your loved one in our care. Thank you for choosing St Mary's for your loved one's stay.

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Review from Susan R (Daughter of Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was struggling before but when they moved her into another room she has been so happy. She sometimes can be hard work but they can deal with her.
Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Hello and thank you for taking the time to leave the staff at St Mary's a review. We are so happy that Mum is now settled into the home and enjoying her stay. Thank you again and best wishes!

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Review from A B (Son of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident of St Mary's Care Home for many years. The staff at the home are very professional and courteous and have looked after Mum very well. She has many challenges which they have coped with professionally especially one nurse in particular but all staff are great too. I fully
recommend St Mary's to anyone considering this home for their loved one.
Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your mother with the best possible care and we look forward to seeing you again soon.

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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.697 for St Mary's Care Home is calculated as follows: ( (395 Excellents x 5) + (114 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 524 Ratings = 4.697
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 10 Sep 2025

St Mary's is a well-established home, we welcoming residents with a range of residential and nursing care needs. That includes those living with Huntington’s, Parkinson’s or a learning disability.

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Awards / Recognitions (7)

Meet the Team (0)

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