St Mary's Care Home

19 Dunstable Road, Luton LU1 1BE
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9.7 190 Reviews
  • St Mary's Care Home, Luton
St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with Parkinson's, Huntington's disease and dementia (dependent on need).

Residents have a choice of places to find company or quiet time – from the vintage café, comfortable lounges, to the lovingly tended gardens. With high ceilings, big rooms and sash windows, residents can enjoy ample light in a refreshing open environment.

Many staff have been at St Mary's for a long time; they enjoy getting to know residents and often build warm friendships with them.

The home is ideally located with Luton town just a short walk away, or you can hop on a bus right outside the home.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Games, outings and entertainments are all part of a varied activities programme, with the calendar including coffee mornings, beauty therapy, musical performances and a themed event each month.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK St Mary's Care Home.
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Care Provided by St Mary's Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1065 – £1065
  • Self-Funded Nursing Care: £1300 – £1300
  • Self-Funded Nursing Dementia Care: £1300 – £1300
  • RESPITE Self-Funded Residential Care: £1170 – £1170
  • RESPITE Self-Funded Nursing Care: £1430 – £1430
  • RESPITE Self-Funded Nursing Dementia Care: £1430 – £1430

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact St Mary's Care Home to find out the exact price for your requirements.

Contact St Mary's Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact St Mary's Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Sandra Do Carmo Miranda (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (60)

Visiting

  • The home is just three miles from Junctions 10 and 11 of the M1, or Luton train station is under a mile away.
    You’ll find the home close to the Telford Roundabout, right by the Royal Mail delivery office

Parking

  • On-site parking available.

St Mary's Care Home Reviews (190)

9.7

St Mary's Care Home has a Review Score of 9.7 (9.694) out of 10, based on 46 reviews in the last 2 years.
Over all time St Mary's Care Home has 190 reviews.

Overall Experience
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Date Published
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Reviewer Connection to St Mary's Care Home
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Total of 190, showing 181-190
Review from A W (Son of Resident) published on 4 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was at St Mary's Care Home for three weeks having been fast-tracked from the hospital. The care he received while there was to a very high standard and the staff were very good to him in his last hours. I have already recommended to other people St Mary's Care Home.
Reply from Jayne Duck, Customer Services Administrator at St Mary's Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care…read more
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Review from Richard M (Son of Resident) published on 25 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without exception, every member of the staff at St Mary's Care Home was fabulous all very helpful and caring and utterly compassionate.
There were, are many staff and management that went above and beyond their daily commitments to ensure my mum and I were comfortable, informed and treated with respect
for this I am humbled and grateful.
Reply from Emily Wilson, Customer Service Administrator at St Mary's Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer…read more
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Review from A B (Brother of Resident) published on 26 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always very friendly and helpful. Dedicated to residents. Excellent team.
Reply from Rose Pickering, Customer Service Administrator at St Mary's Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s…read more
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Review from Susan J (Daughter of Resident) published on 20 July 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Over the past nine years of my mothers stay at St Mary's, overall the care has been good, but we had to raise some issues about her care on occasions. Mum passed away earlier this month and it has to be said, the care she and the family received was wonderful. In the last week of her life nothing was
too much trouble and mum was made comfortable and we're sure she felt loved by all who cared for her.
Reply from Rachel Elliott, Customer Service Administrator at St Mary's Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Also please accept our…read more
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Review from Enid (Daughter of Resident) published on 9 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The establishment is clean and well maintained. The staff are friendly and accommodating. Nothing is too much trouble. Staffing ratio is good. All staff are well informed. As a family we all felt accepted into their "family", my mother has been treated with respect and dignity at all times. The meals
are appetizing and look great. I have not come across a single staff member that doesn't have the time of day for us all, and will always chat to us and tell us what they have done with mum during the day.
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Review from C B (Daughter of Resident) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Was asked to arrange 95th Birthday party for my Mum and to make it special as Mum thinks every birthday is her last. Layout in the upstairs dining room was great with a magnificent spread of mouth watering varieties of food, plated and garnished to professional standards. The kitchen staff, activities
staff and helpers excelled themselves in every way and were their usual pleasant selves and very helpful.
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Review from G D (Resident) published on 19 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express that the service at St Mary's Care Home is so superb I don't think I could ask for more. The carers are great and will do anything to please, food is nourishing and variety great, I cannot praise it enough.
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Review from Terry H (Son of Resident) published on 31 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very clean. The staff are always friendly and helpful. The care always seems good and you are treated with dignity. Hope they keep on with the good work.
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Review from Anna H (Relative of Resident) published on 11 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent help and advice from the manager made it run smoothly and quickly and took the stress away. My relative feels happy here. Lovely food and staff, he feels welcome and at home. The room was beautifully decorated for his arrival. Great all round.
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Review from Margaret H (Sister of Resident) published on 24 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has spent eight years at St Mary's nursing home, and he has seen many changes, staff come and go but, the level of care has never changed. The staff are always caring and respectful to families as well as the residents. I must just say that the office staff who have been there for years are
wonderful and the present manageress has bent over backwards for my brother and I can say with all honesty that I am going to miss all the staff right down to the cleaners now that my brother has passed.
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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.694 for St Mary's Care Home is calculated as follows: ( (402 Excellents x 5) + (119 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 536 Ratings = 4.694
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 07 Oct 2025

St Mary's is a well-established home, we welcoming residents with a range of residential and nursing care needs. That includes those living with Huntington’s, Parkinson’s or a learning disability.

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Awards / Recognitions (7)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Mary's Care Home to verify any information. View our terms and conditions. St Mary's Care Home has an Enhanced Service - more info.