St Mary's Care Home

19 Dunstable Road, Luton LU1 1BE
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9.7 189 Reviews
  • St Mary's Care Home, Luton
St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with Parkinson's, Huntington's disease and dementia (dependent on need).

Residents have a choice of places to find company or quiet time – from the vintage café, comfortable lounges, to the lovingly tended gardens. With high ceilings, big rooms and sash windows, residents can enjoy ample light in a refreshing open environment.

Many staff have been at St Mary's for a long time; they enjoy getting to know residents and often build warm friendships with them.

The home is ideally located with Luton town just a short walk away, or you can hop on a bus right outside the home.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Games, outings and entertainments are all part of a varied activities programme, with the calendar including coffee mornings, beauty therapy, musical performances and a themed event each month.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK St Mary's Care Home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sandra Do Carmo Miranda (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (60)

Visiting

  • The home is just three miles from Junctions 10 and 11 of the M1, or Luton train station is under a mile away.
    You’ll find the home close to the Telford Roundabout, right by the Royal Mail delivery office

Parking

  • On-site parking available.

St Mary's Care Home Reviews (189)

Total of 189, showing 41-60
9.7

St Mary's Care Home has a Review Score of 9.7 (9.689) out of 10, based on 44 reviews in the last 2 years. Over all time St Mary's Care Home has 189 reviews.

Overall Experience

  • 145
  • 38
  • 3
  • 2
  • 1

Date Published

189
9
35
44
145

Review from J B (Relative of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff in the home do their best to provide end-of-life care for all residents. Over the few times I have been to the home, I have found distressed patients calling with their buzzers but there was no response from staff. There is a shortage of staff in this BUPA care home. However, all the staff
I have met work hard to do their job. They all care and you can see it on their faces. The job is a very difficult one. I have great admiration for all the staff who do the job. Please provide one more member of staff as soon as the budget allows.

Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like "great admiration for all the staff" being used to describe our care. We will certainly pass your comments on to the homes manager and we will discuss your feedback to help them continually improve their service. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review from C R (Daughter of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had advanced dementia. Both she and her family were treated with dignity and respect over the two years Mum resided in St Mary's/ The support and friendship offered to me and other family members as her condition worsened to its inevitable conclusion was wonderful.

Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We are pleased that your family felt supported by the staff at St Mary's Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Johanne O (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The St Mary's staff were so kind and caring to our dad and all that visited him. Sadly he was on end-of-life care. The staff made his final days comfortable. Giving him kindness, compassion and dignity. Thank you so much.

Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is always nice to hear words like Kindness and Compassion being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Justen B (Son of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father has received since being here has been superb. Also, any problems with health issues they have explained to me in detail. This has helped me with my dad moving into a care home. Staff are always pleasant and helpful. Special thanks to the manager and the teams.

Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home

Thank you for your lovely review. It is always nice to hear words like 'pleasant' and 'helpful' being used to describe our staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Fiona N (Daughter of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with St Mary's for three years, and the care, kindness and affection she gets consistently gives her joy in her life every day - even though she has late-stage Alzheimer’s. The staff are very professional, considerate and dedicated to the residents - and creates lovely moments and lots
of laughs amidst the very hard work they do. Mum is kept looking beautiful in a very clean and homely environment, enjoys her food and looks forward to seeing her carers every day. It is tough to lose a parent day by day, but it is a huge relief to know that she is so well cared for at St Mary's.

Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care Home

Thank you for your lovely review. We are so pleased to hear you are happy with the care provided at St Mary's and that your Mum looks forward to seeing her carers each day. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review from S G (Son of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team are hard-working and are very helpful.

Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care Home

Thank you for taking the time to leave us your review. It is always nice to hear words like “hard-working” and “helpful” being used to describe our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review from F P (Son of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident at St Mary's for no more than ten days. We can already see the difference in her overall care, personalised, attentive and caring staff. Attention given to her hygiene, nutritional needs and all her emotional and nursing needs. She is encouraged to participate in regular
activities in clean surroundings. Our family are always made welcome no matter how busy or what time of day. From the seamless initial contact with management to all the staff, could not be more reassured so far. Thank you.

Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear words such as "attentive" and "caring" being used to describe the care that we provide. We are pleased to hear that you and your family feel like part of our St Mary's family. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review from Susan T (Wife of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was only in St Mary's for five days undergoing end-of-life care. The staff were absolutely wonderful from day one both to my husband and our entire family. Nothing was too much trouble. My husband has the peaceful end which we had all hoped for.

Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss. We are glad to help you and your family through such a difficult time, and we hope St Mary's Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Diane F (Daughter of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After almost ten years of my mum being in St Mary's, I can honestly say her care on a medical level and personnel level is first class. I have always been kept up to date on any issues with my mum's health.
I only get into the home twice a week, but every time I see Mum, she looks well and settled.
The food that is prepared looks lovely and smells good, which is important if some residents' eyesight isn't good.
All the staff work hard to keep the high standards that St Mary's has, and also the friendly feeling I always get when I go in; a smile and hello go a long way.
The courtyard is looking lovely, and we are looking forward to the warmer weather when we will able to spend time sitting out there with my mum and other residents and relatives.
Christmas is a special time in St Mary's, it is always decorated lovely, and all the staff go out of their way to make sure the residents have a good day, always lots of laughter.
Hoping the relative's meetings become regular again.
I 100% would recommend St Mary's.

Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care. It is always nice to hear words like “her care on a medical level and personnel level is first class” being used to describe our care. We hope to continue providing your loved one with the best possible care, and we are looking forward to seeing you again soon.

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Review from Michelle E (Daughter of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Mary’s Care Home has been wonderful in helping our father at both a stressful and sad time. The level of care (both social and nursing) has been outstanding. The time and detail the staff has shown are really good, and the food, services and environment have made our father's palliative care very
comfortable.

Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from J H (Husband of Resident) published on 3 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is very happy and well cared for by the staff.
The carers and the cleaning staff are exceptionally attentive.
We are hoping my wife's room will be redecorated soon.
The charges for the home have risen quite considerably this year too.

Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care Home

Thank you for your review. We are pleased to hear that your wife is happy in our care and our staff are exceptionally attentive. We have passed your comments onto our home’s management team to review regarding your wife’s room and your comments concerning the fee increases.

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Review from Cove D (Niece of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my aunt and uncle reside at St Mary.
They were in a really poor state when they entered.
Both are now thriving and are truly looked after well.
The staff are respectful and kind.
And my aunt and uncle love it there.
It’s so lovely to see them so happy.
I’m a qualified social worker who
used to carry out reviews of care homes in my work capacity.
So for me and my family to be so happy about the care provided comes from both a personal view and professional.
My relatives are thriving in there and we would not hesitate to highly recommend St Mary’s.

Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for taking the time to leave your lovely review. We hope St Mary's Care Home did everything possible to make the transition as easy as possible for your uncle and aunt, and we were glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Dawn T (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise or thank the staff at St Mary’s Care Home enough for the care they give to my mum. As well as the brilliant nursing care mum receives from the nursing staff she is also well cared for by the carers. All the staff are welcoming to me when I visit and make a point of chatting to me and
updating me about mum.

Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for taking the time to leave your review and we are happy to hear St Marys care home did everything possible to make your mother feel like a part of our St Mary's family. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from Allison M (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at St Mary’s for a while now, and the staff are lovely; they call and keep me updated on doctor's visits or any issues related to my mum. They always seem friendly and helpful. My mum is not aware of much, so it’s nice to know the staff speak with her and know her ways; it’s lovely to
hear when they talk about her with affection. Thank you for taking care of my mum, and I know she would be grateful to you.

Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review from Stephen K (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful. The care provided is first class.
As a family, we can relax knowing mum is being looked after so well.
Mum has been a resident since November 2020, and the care provided has always been to a high standard.

Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for your kind words. It is always nice to hear words like “friendly and helpful” and "the care is first class" being used to describe our care. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care and look forward to seeing you again soon.

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Review from Lisa B (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Okay so you have asked for us to leave a review but we cannot discuss any concerns about the care home. No worries I will take it to social media because the level of care here is appalling and the Manager is disrespectful.

Reply from David Mclean, Customer Service Advisor at St Mary's Care Home

We appreciate you taking the time to leave us your comments. We have a genuine regard for all our residents and are sorry for your experience. We are currently in discussion with the home regarding your concerns so we can continually improve our services.

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Review from Peter B (Brother of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been looked after very well indeed by all carers and staff and has a regular review with the appointed GP.
A big thank you to everyone.
Wishing you all a happy New Year 2023.

Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your brother in our care. Thank you for choosing St Mary's Care Home.

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Review from Lauren K (Friend of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing, caring staff.
Can't do enough to help everyone. Very understanding and polite.
The rooms are lovely, clean and well-equipped.
Couldn't say enough good things about St Mary's.
I think everyone going through difficult times with their relatives or friends would feel St Mary's is a safe,
comfortable and helpful environment for anyone needing this service.
Thank you so much!

Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for your lovely review. It is always nice to hear words like "safe, comfortable and helpful" being used to describe our care. Please let us know if there is anything we can do to make your friends stay as comfortable as possible.

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Review from Malcolm S (Brother-in-law of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my sister-in-law was first admitted in July, she was very poorly and was deemed to need end-of-life care.
We are pleased to say that her treatment since then has been excellent. Her overall health does seem to have been improving. This is obviously due to the superb care she is being given.
We
found all the staff friendly and welcoming to us, and are always willing to give us advice and support when we ask for updates on her situation. (We live 200 miles away and can only visit every two weeks).
The staff show so much care, dignity and respect to her in spite of her having learning difficulties, which can sometimes be difficult.
We really appreciate everything you do.
Thank you.

Reply from Grace Langfield, Customer Service Adviser at St Mary's Care Home

Thank you for taking the time to leave your valued feedback. We are happy to hear the staff at St Mary's have been able to support your sister-in-law through such a difficult time, hearing words such as "welcoming" and "friendly" to describe our care. We hope to continue providing your loved one with the best possible care.

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Review from Roger K (Friend of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

When our friend first arrived at St Mary's Care Home in July it was really clean and fresh and the windows in her room were opened daily. However, as the weeks progressed I found the room increasingly dirty, the windows not opened and on one occasion we had to ask for a tablecloth to be removed which
had been covered in custard for two days. The tray by her chair looked like it never got wiped and we often wiped it down ourselves.
During the months our friend was there she never saw a chiropodist once and on leaving the care home we arranged for one to visit her at home. We left £100.00 at the care home for this service and for her to have her hair done by a hairdresser once a week. I asked if I could bring in an independent chiropodist only to be told "No". Our friend saw the hairdresser twice and then was told there was no hairdresser anymore.
The resident's lounges were never used as far as I could tell and we visited every day.

Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care Home

Thank you for you feedback. We have genuine regard for all of our residents, and we are sure to maintain high standards for them to live in a clean and safe environment. Residents are allowed to organise external therapies privately to come and assist with their care. Unless we have unforeseeable events within in the home such as illness, we still have regular weekly visits from our hairdresser. We will discuss your feedback with the homes Acting Manager to be sure we are continually improving our service.

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for St Mary's Care Home is calculated as follows: ( (383 Excellents x 5) + (114 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 512 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Aug 2025

St Mary's is a well-established home, we welcoming residents with a range of residential and nursing care needs. That includes those living with Huntington’s, Parkinson’s or a learning disability.

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Awards / Recognitions (7)

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