St Mary's Care Home

19 Dunstable Road, Luton LU1 1BE
Review Us
9.7 190 Reviews
  • St Mary's Care Home, Luton
St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with Parkinson's, Huntington's disease and dementia (dependent on need).

Residents have a choice of places to find company or quiet time – from the vintage café, comfortable lounges, to the lovingly tended gardens. With high ceilings, big rooms and sash windows, residents can enjoy ample light in a refreshing open environment.

Many staff have been at St Mary's for a long time; they enjoy getting to know residents and often build warm friendships with them.

The home is ideally located with Luton town just a short walk away, or you can hop on a bus right outside the home.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Games, outings and entertainments are all part of a varied activities programme, with the calendar including coffee mornings, beauty therapy, musical performances and a themed event each month.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK St Mary's Care Home.
Show St Mary's Care Home on the Map

Care Provided by St Mary's Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1065 – £1065
  • Self-Funded Nursing Care: £1300 – £1300
  • Self-Funded Nursing Dementia Care: £1300 – £1300
  • RESPITE Self-Funded Residential Care: £1170 – £1170
  • RESPITE Self-Funded Nursing Care: £1430 – £1430
  • RESPITE Self-Funded Nursing Dementia Care: £1430 – £1430

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact St Mary's Care Home to find out the exact price for your requirements.

Contact St Mary's Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact St Mary's Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Sandra Do Carmo Miranda (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (60)

Visiting

  • The home is just three miles from Junctions 10 and 11 of the M1, or Luton train station is under a mile away.
    You’ll find the home close to the Telford Roundabout, right by the Royal Mail delivery office

Parking

  • On-site parking available.

St Mary's Care Home Reviews (190)

9.7

St Mary's Care Home has a Review Score of 9.7 (9.694) out of 10, based on 46 reviews in the last 2 years.
Over all time St Mary's Care Home has 190 reviews.

Overall Experience
  • 147
  • 37
  • 3
  • 2
  • 1
Date Published
  • 190
  • 8
  • 22
  • 46
  • 144
Reviewer Connection to St Mary's Care Home
  • 69
  • 36
  • 13
  • 9
  • 7
  • 7
  • 6
  • 6
  • 6
  • 5
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 190, showing 41-60
Review from A B (Son of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident of St Mary's Care Home for many years. The staff at the home are very professional and courteous and have looked after Mum very well. She has many challenges which they have coped with professionally especially one nurse in particular but all staff are great too. I fully
recommend St Mary's to anyone considering this home for their loved one.
Reply from David Mclean, Customer Service Adviser at St Mary's Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your mother with the best…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Roger H (Son of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father received excellent care at St Mary's care home.
He was well looked after and kept comfortable to his last days.
He was always encouraged to do what he could.
All the staff and support workers were very helpful and accommodating.
Thank you.
Reply from Grace Langfield, Customer Service Adviser at St Mary's Care Home
We appreciate you taking the time to leave us your comments. We are pleased to hear our staff did everything possible to adapt your Father's care as needed and help your family through a difficult…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Relative of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff in the home do their best to provide end-of-life care for all residents. Over the few times I have been to the home, I have found distressed patients calling with their buzzers but there was no response from staff. There is a shortage of staff in this BUPA care home. However, all the staff
I have met work hard to do their job. They all care and you can see it on their faces. The job is a very difficult one. I have great admiration for all the staff who do the job. Please provide one more member of staff as soon as the budget allows.
Reply from David Mclean, Customer Service Adviser at St Mary's Care Home
Thank you for taking the time to leave your review. It is always nice to hear words like "great admiration for all the staff" being used to describe our care. We will certainly pass your comments on…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C R (Daughter of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had advanced dementia. Both she and her family were treated with dignity and respect over the two years Mum resided in St Mary's/ The support and friendship offered to me and other family members as her condition worsened to its inevitable conclusion was wonderful.
Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home
Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We are pleased that your family felt supported by the staff at St Mary's Care Home. Hopefully,…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Johanne O (Daughter of Resident) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The St Mary's staff were so kind and caring to our dad and all that visited him. Sadly he was on end-of-life care. The staff made his final days comfortable. Giving him kindness, compassion and dignity. Thank you so much.
Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home
Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is always nice to hear words like Kindness and…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Justen B (Son of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father has received since being here has been superb. Also, any problems with health issues they have explained to me in detail. This has helped me with my dad moving into a care home. Staff are always pleasant and helpful. Special thanks to the manager and the teams.
Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home
Thank you for your lovely review. It is always nice to hear words like 'pleasant' and 'helpful' being used to describe our staff. It is always nice to hear from family members feeling like their loved…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Fiona N (Daughter of Resident) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been with St Mary's for three years, and the care, kindness and affection she gets consistently gives her joy in her life every day - even though she has late-stage Alzheimer’s. The staff are very professional, considerate and dedicated to the residents - and creates lovely moments and lots
of laughs amidst the very hard work they do. Mum is kept looking beautiful in a very clean and homely environment, enjoys her food and looks forward to seeing her carers every day. It is tough to lose a parent day by day, but it is a huge relief to know that she is so well cared for at St Mary's.
Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care Home
Thank you for your lovely review. We are so pleased to hear you are happy with the care provided at St Mary's and that your Mum looks forward to seeing her carers each day. Please let us know if there…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S G (Son of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the team are hard-working and are very helpful.
Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care Home
Thank you for taking the time to leave us your review. It is always nice to hear words like “hard-working” and “helpful” being used to describe our care. Please let us know if there is anything we can…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from F P (Son of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum has been a resident at St Mary's for no more than ten days. We can already see the difference in her overall care, personalised, attentive and caring staff. Attention given to her hygiene, nutritional needs and all her emotional and nursing needs. She is encouraged to participate in regular
activities in clean surroundings. Our family are always made welcome no matter how busy or what time of day. From the seamless initial contact with management to all the staff, could not be more reassured so far. Thank you.
Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home
Thank you for taking the time to leave your lovely review. It is always nice to hear words such as "attentive" and "caring" being used to describe the care that we provide. We are pleased to hear that…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan T (Wife of Resident) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was only in St Mary's for five days undergoing end-of-life care. The staff were absolutely wonderful from day one both to my husband and our entire family. Nothing was too much trouble. My husband has the peaceful end which we had all hoped for.
Reply from David Mclean, Customer Service Adviser at St Mary's Care Home
Thank you for taking the time to leave your review. We are saddened to hear about your loss. We are glad to help you and your family through such a difficult time, and we hope St Mary's Care Home did…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane F (Daughter of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After almost ten years of my mum being in St Mary's, I can honestly say her care on a medical level and personnel level is first class. I have always been kept up to date on any issues with my mum's health.
I only get into the home twice a week, but every time I see Mum, she looks well and settled.
The food that is prepared looks lovely and smells good, which is important if some residents' eyesight isn't good.
All the staff work hard to keep the high standards that St Mary's has, and also the friendly feeling I always get when I go in; a smile and hello go a long way.
The courtyard is looking lovely, and we are looking forward to the warmer weather when we will able to spend time sitting out there with my mum and other residents and relatives.
Christmas is a special time in St Mary's, it is always decorated lovely, and all the staff go out of their way to make sure the residents have a good day, always lots of laughter.
Hoping the relative's meetings become regular again.
I 100% would recommend St Mary's.
Reply from David Mclean, Customer Service Adviser at St Mary's Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care. It is always nice to hear words like “her care on a medical level and personnel level is…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michelle E (Daughter of Resident) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Mary’s Care Home has been wonderful in helping our father at both a stressful and sad time. The level of care (both social and nursing) has been outstanding. The time and detail the staff has shown are really good, and the food, services and environment have made our father's palliative care very
comfortable.
Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care Home
Thank you for your kind words. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Husband of Resident) published on 3 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife is very happy and well cared for by the staff.
The carers and the cleaning staff are exceptionally attentive.
We are hoping my wife's room will be redecorated soon.
The charges for the home have risen quite considerably this year too.
Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care Home
Thank you for your review. We are pleased to hear that your wife is happy in our care and our staff are exceptionally attentive. We have passed your comments onto our home’s management team to review…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Cove D (Niece of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my aunt and uncle reside at St Mary.
They were in a really poor state when they entered.
Both are now thriving and are truly looked after well.
The staff are respectful and kind.
And my aunt and uncle love it there.
It’s so lovely to see them so happy.
I’m a qualified social worker who
used to carry out reviews of care homes in my work capacity.
So for me and my family to be so happy about the care provided comes from both a personal view and professional.
My relatives are thriving in there and we would not hesitate to highly recommend St Mary’s.
Reply from David Mclean, Customer Service Adviser at St Mary's Care Home
Thank you for taking the time to leave your lovely review. We hope St Mary's Care Home did everything possible to make the transition as easy as possible for your uncle and aunt, and we were glad to…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dawn T (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not praise or thank the staff at St Mary’s Care Home enough for the care they give to my mum. As well as the brilliant nursing care mum receives from the nursing staff she is also well cared for by the carers. All the staff are welcoming to me when I visit and make a point of chatting to me and
updating me about mum.
Reply from David Mclean, Customer Service Adviser at St Mary's Care Home
Thank you for taking the time to leave your review and we are happy to hear St Marys care home did everything possible to make your mother feel like a part of our St Mary's family. We hope to continue…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Allison M (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at St Mary’s for a while now, and the staff are lovely; they call and keep me updated on doctor's visits or any issues related to my mum. They always seem friendly and helpful. My mum is not aware of much, so it’s nice to know the staff speak with her and know her ways; it’s lovely to
hear when they talk about her with affection. Thank you for taking care of my mum, and I know she would be grateful to you.
Reply from David Mclean, Customer Service Adviser at St Mary's Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen K (Son of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always friendly and helpful. The care provided is first class.
As a family, we can relax knowing mum is being looked after so well.
Mum has been a resident since November 2020, and the care provided has always been to a high standard.
Reply from David Mclean, Customer Service Adviser at St Mary's Care Home
Thank you for your kind words. It is always nice to hear words like “friendly and helpful” and "the care is first class" being used to describe our care. We are very happy to hear you can feel at ease…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lisa B (Daughter of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
Okay so you have asked for us to leave a review but we cannot discuss any concerns about the care home. No worries I will take it to social media because the level of care here is appalling and the Manager is disrespectful.
Reply from David Mclean, Customer Service Advisor at St Mary's Care Home
We appreciate you taking the time to leave us your comments. We have a genuine regard for all our residents and are sorry for your experience. We are currently in discussion with the home regarding…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter B (Brother of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been looked after very well indeed by all carers and staff and has a regular review with the appointed GP.
A big thank you to everyone.
Wishing you all a happy New Year 2023.
Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your brother in our care. Thank you for choosing St Mary's Care Home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lauren K (Friend of Resident) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing, caring staff.
Can't do enough to help everyone. Very understanding and polite.
The rooms are lovely, clean and well-equipped.
Couldn't say enough good things about St Mary's.
I think everyone going through difficult times with their relatives or friends would feel St Mary's is a safe,
comfortable and helpful environment for anyone needing this service.
Thank you so much!
Reply from David Mclean, Customer Service Adviser at St Mary's Care Home
Thank you for your lovely review. It is always nice to hear words like "safe, comfortable and helpful" being used to describe our care. Please let us know if there is anything we can do to make your…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.694 for St Mary's Care Home is calculated as follows: ( (402 Excellents x 5) + (119 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 536 Ratings = 4.694
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 07 Oct 2025

St Mary's is a well-established home, we welcoming residents with a range of residential and nursing care needs. That includes those living with Huntington’s, Parkinson’s or a learning disability.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Mary's Care Home to verify any information. View our terms and conditions. St Mary's Care Home has an Enhanced Service - more info.