St Mary's Care Home

19 Dunstable Road, Luton LU1 1BE
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9.7 198 Reviews
  • St Mary's Care Home, Luton
St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with Parkinson's, Huntington's disease and dementia (dependent on need).

Residents have a choice of places to find company or quiet time – from the vintage café, comfortable lounges, to the lovingly tended gardens. With high ceilings, big rooms and sash windows, residents can enjoy ample light in a refreshing open environment.

Many staff have been at St Mary's for a long time; they enjoy getting to know residents and often build warm friendships with them.

The home is ideally located with Luton town just a short walk away, or you can hop on a bus right outside the home.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Games, outings and entertainments are all part of a varied activities programme, with the calendar including coffee mornings, beauty therapy, musical performances and a themed event each month.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK St Mary's Care Home.
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Care Provided by St Mary's Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1065 – £1065
  • Self-Funded Nursing Care: £1300 – £1300
  • Self-Funded Nursing Dementia Care: £1300 – £1300
  • RESPITE Self-Funded Residential Care: £1170 – £1170
  • RESPITE Self-Funded Nursing Care: £1430 – £1430
  • RESPITE Self-Funded Nursing Dementia Care: £1430 – £1430

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact St Mary's Care Home to find out the exact price for your requirements.

Contact St Mary's Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact St Mary's Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sandra Do Carmo Miranda (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (60)

Visiting

  • The home is just three miles from Junctions 10 and 11 of the M1, or Luton train station is under a mile away.
    You’ll find the home close to the Telford Roundabout, right by the Royal Mail delivery office

Parking

  • On-site parking available.

St Mary's Care Home Reviews (198)

9.7

St Mary's Care Home has a Review Score of 9.7 (9.696) out of 10, based on 52 reviews in the last 2 years.
Over all time St Mary's Care Home has 198 reviews.

Overall Experience
  • 154
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Date Published
  • 198
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Reviewer Connection to St Mary's Care Home
  • 71
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Total of 198, showing 41-60
Review from Jeremiat O (Resident) published on 17 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a resident here. Looked after by staff very well. My wife is also here at St Mary's. The staff are very good. We are very happy with the care we get.
Reply from Rosie Smith, Customer Advisor at St Mary's Care HomeHello and thank you for taking the time to leave a review for the staff at St Mary's Care Home. We hope that your wife and yourself continue to enjoy your stay at the home and we wish you all the best!
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Review from D B (Daughter of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to St Mary's Care Home in January 2024 after a month in hospital. She has suddenly become unable to look after herself. The staff have treated her with kindness and understanding. Due to her acute hearing and sight loss conversations and understanding can get lost in translation. The staff
are very good with this and know what she likes.
Reply from David Mclean, Customer Service Adviser at St Mary's Care HomeThank you for taking the time to leave your kind words. We hope St Mary's care home did everything possible to make the transition as easy as possible and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your mum with the best possible care.
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Review from Steven C (Son of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was transferred to St Mary's for comfort and palliative care following an extended spell in hospital. Having lived independently in her own home for many years, but within 2 days there was no further discussion about moving back home, as she realised how St Mary's was ideally suited to her
needs and the staff made her feel at home from day one. The staff made every effort to learn about Mum. We were able to visit the site before her transfer and select her room, and the staff were again listening to all the details we outlined about Mum's care needs.
Mum remained in the St Marys for just over 4 weeks and we cannot fault the level of care she received, and the communication from staff about how she was between all our visits. The online daily care portal also allowed us to see how she was being cared for and any observations.
We felt great comfort knowing that she spent her final days in a friendly, caring and professional environment with no compromise on her dignity.
Reply from Fran Donno, Customer Service Adviser at St Mary's Care HomeThank you for your lovely review. We are glad to help you and your family through such a difficult time and we hope St Mary's Care Home did everything possible to make the transition as easy as possible. We are happy to hear that you felt so at ease with your loved one in our care and that you felt supported and updated on a daily basis. Our resident's health and well-being are an absolute priority, so we are glad that we were able to continue providing safety, dignity and respect to your loved one. Hopefully, you will go away from this feeling like your mum received the best possible care.
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Review from T C (Son of Resident) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted for comfort and palliative care in August 2024. From the first contact, the staff and care has been excellent. The family feel really confident that our mum is in the best possible place.
Reply from David Mclean, Customer Service Adviser at St Mary's Care HomeThank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care and we are glad to help you and your family through such a difficult time. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
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Review from M M (Friend of Resident) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was made welcome on arrival to her respite stay and the carer and many more made her feel welcome. All have taken her wishes into consideration, all helping her to do things in her stay with them. They are polite, courteous to family, friends and my friend and even go above and beyond in the
services.
Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care HomeThank you for your kind words. It is always nice to hear words like "polite" and "courteous" being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from S J (Friend of Resident) published on 15 August 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
I witnessed a very abusive situtation this afternoon at St. Mary's. A senior carer screamed at a resident like screaming at a dog. And in a very aggressive tone. I am shaken myself and now very concerned about the wellbeing of my friend and other elderly patients in the care home. I am sure it was unnecessary
to talk to a human in this manner and the person should be so ashamed as she herself will grow old and perhaps be in a similar helpless situation. I am sure this carer would be very intimidated and upset being talked to in this degrading and highly aggressive tone. Truly awful and traumatising experience! Hopefully this will reach the authorities of BUPA about this shameful incident.
Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care HomeThank you for taking the time to leave your review. We are sorry to hear about your experience with us and take your review extremely seriously. The health and well-being of our residents is our top priority. We have raised your concerns with the senior management team, and one of the team will be in touch with you shortly if they haven't already done so to ensure this is investigated.
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Review from J R (Son of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At every visit, the staff are friendly, helpful, considerate and professional.
Reply from Fran Donno, Customer Service Adviser at St Mary's Care HomeWe appreciate you taking the time to leave us your kind words. It is always nice to hear words like "Friendly" and "Helpful" being used to describe our staff and we are pleased that you have had a positive experience with having your loved one in our care. Thank you for choosing St Mary's for your loved one's stay.
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Review from Susan R (Daughter of Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was struggling before but when they moved her into another room she has been so happy. She sometimes can be hard work but they can deal with her.
Reply from Rosie Smith, Customer Advisor at St Mary's Care HomeHello and thank you for taking the time to leave the staff at St Mary's a review. We are so happy that Mum is now settled into the home and enjoying her stay. Thank you again and best wishes!
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Review from A B (Son of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident of St Mary's Care Home for many years. The staff at the home are very professional and courteous and have looked after Mum very well. She has many challenges which they have coped with professionally especially one nurse in particular but all staff are great too. I fully
recommend St Mary's to anyone considering this home for their loved one.
Reply from David Mclean, Customer Service Adviser at St Mary's Care HomeThank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your mother with the best possible care and we look forward to seeing you again soon.
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Review from Roger H (Son of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father received excellent care at St Mary's care home.
He was well looked after and kept comfortable to his last days.
He was always encouraged to do what he could.
All the staff and support workers were very helpful and accommodating.
Thank you.
Reply from Grace Langfield, Customer Service Adviser at St Mary's Care HomeWe appreciate you taking the time to leave us your comments. We are pleased to hear our staff did everything possible to adapt your Father's care as needed and help your family through a difficult time. We are saddened to hear of your loss but hope you are able to look back on this experience knowing your Father received the best possible care.
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Review from J B (Relative of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff in the home do their best to provide end-of-life care for all residents. Over the few times I have been to the home, I have found distressed patients calling with their buzzers but there was no response from staff. There is a shortage of staff in this BUPA care home. However, all the staff
I have met work hard to do their job. They all care and you can see it on their faces. The job is a very difficult one. I have great admiration for all the staff who do the job. Please provide one more member of staff as soon as the budget allows.
Reply from David Mclean, Customer Service Adviser at St Mary's Care HomeThank you for taking the time to leave your review. It is always nice to hear words like "great admiration for all the staff" being used to describe our care. We will certainly pass your comments on to the homes manager and we will discuss your feedback to help them continually improve their service. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Review from C R (Daughter of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had advanced dementia. Both she and her family were treated with dignity and respect over the two years Mum resided in St Mary's/ The support and friendship offered to me and other family members as her condition worsened to its inevitable conclusion was wonderful.
Reply from Fran Donno, Customer Service Adviser at St Mary's Care HomeThank you for your lovely review. We are glad to help you and your family through such a difficult time. We are pleased that your family felt supported by the staff at St Mary's Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Johanne O (Daughter of Resident) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The St Mary's staff were so kind and caring to our dad and all that visited him. Sadly he was on end-of-life care. The staff made his final days comfortable. Giving him kindness, compassion and dignity. Thank you so much.
Reply from Fran Donno, Customer Service Adviser at St Mary's Care HomeThank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is always nice to hear words like Kindness and Compassion being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from Justen B (Son of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father has received since being here has been superb. Also, any problems with health issues they have explained to me in detail. This has helped me with my dad moving into a care home. Staff are always pleasant and helpful. Special thanks to the manager and the teams.
Reply from Fran Donno, Customer Service Adviser at St Mary's Care HomeThank you for your lovely review. It is always nice to hear words like 'pleasant' and 'helpful' being used to describe our staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from Fiona N (Daughter of Resident) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been with St Mary's for three years, and the care, kindness and affection she gets consistently gives her joy in her life every day - even though she has late-stage Alzheimer’s. The staff are very professional, considerate and dedicated to the residents - and creates lovely moments and lots
of laughs amidst the very hard work they do. Mum is kept looking beautiful in a very clean and homely environment, enjoys her food and looks forward to seeing her carers every day. It is tough to lose a parent day by day, but it is a huge relief to know that she is so well cared for at St Mary's.
Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care HomeThank you for your lovely review. We are so pleased to hear you are happy with the care provided at St Mary's and that your Mum looks forward to seeing her carers each day. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.
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Review from S G (Son of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the team are hard-working and are very helpful.
Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care HomeThank you for taking the time to leave us your review. It is always nice to hear words like “hard-working” and “helpful” being used to describe our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Review from F P (Son of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum has been a resident at St Mary's for no more than ten days. We can already see the difference in her overall care, personalised, attentive and caring staff. Attention given to her hygiene, nutritional needs and all her emotional and nursing needs. She is encouraged to participate in regular
activities in clean surroundings. Our family are always made welcome no matter how busy or what time of day. From the seamless initial contact with management to all the staff, could not be more reassured so far. Thank you.
Reply from Fran Donno, Customer Service Adviser at St Mary's Care HomeThank you for taking the time to leave your lovely review. It is always nice to hear words such as "attentive" and "caring" being used to describe the care that we provide. We are pleased to hear that you and your family feel like part of our St Mary's family. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.
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Review from Susan T (Wife of Resident) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was only in St Mary's for five days undergoing end-of-life care. The staff were absolutely wonderful from day one both to my husband and our entire family. Nothing was too much trouble. My husband has the peaceful end which we had all hoped for.
Reply from David Mclean, Customer Service Adviser at St Mary's Care HomeThank you for taking the time to leave your review. We are saddened to hear about your loss. We are glad to help you and your family through such a difficult time, and we hope St Mary's Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Diane F (Daughter of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After almost ten years of my mum being in St Mary's, I can honestly say her care on a medical level and personnel level is first class. I have always been kept up to date on any issues with my mum's health.
I only get into the home twice a week, but every time I see Mum, she looks well and settled.
The food that is prepared looks lovely and smells good, which is important if some residents' eyesight isn't good.
All the staff work hard to keep the high standards that St Mary's has, and also the friendly feeling I always get when I go in; a smile and hello go a long way.
The courtyard is looking lovely, and we are looking forward to the warmer weather when we will able to spend time sitting out there with my mum and other residents and relatives.
Christmas is a special time in St Mary's, it is always decorated lovely, and all the staff go out of their way to make sure the residents have a good day, always lots of laughter.
Hoping the relative's meetings become regular again.
I 100% would recommend St Mary's.
Reply from David Mclean, Customer Service Adviser at St Mary's Care HomeThank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care. It is always nice to hear words like “her care on a medical level and personnel level is first class” being used to describe our care. We hope to continue providing your loved one with the best possible care, and we are looking forward to seeing you again soon.
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Review from Michelle E (Daughter of Resident) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Mary’s Care Home has been wonderful in helping our father at both a stressful and sad time. The level of care (both social and nursing) has been outstanding. The time and detail the staff has shown are really good, and the food, services and environment have made our father's palliative care very
comfortable.
Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care HomeThank you for your kind words. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.696 for St Mary's Care Home is calculated as follows: ( (459 Excellents x 5) + (128 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 608 Ratings = 4.696
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 25 Mar 2026

St Mary's is a well-established home, we welcoming residents with a range of residential and nursing care needs. That includes those living with Huntington’s, Parkinson’s or a learning disability.

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Awards / Recognitions (8)

Meet the Team (0)

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