St Mary's Care Home

19 Dunstable Road, Luton LU1 1BE
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9.7 198 Reviews
  • St Mary's Care Home, Luton
St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with Parkinson's, Huntington's disease and dementia (dependent on need).

Residents have a choice of places to find company or quiet time – from the vintage café, comfortable lounges, to the lovingly tended gardens. With high ceilings, big rooms and sash windows, residents can enjoy ample light in a refreshing open environment.

Many staff have been at St Mary's for a long time; they enjoy getting to know residents and often build warm friendships with them.

The home is ideally located with Luton town just a short walk away, or you can hop on a bus right outside the home.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Games, outings and entertainments are all part of a varied activities programme, with the calendar including coffee mornings, beauty therapy, musical performances and a themed event each month.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK St Mary's Care Home.
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Care Provided by St Mary's Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1065 – £1065
  • Self-Funded Nursing Care: £1300 – £1300
  • Self-Funded Nursing Dementia Care: £1300 – £1300
  • RESPITE Self-Funded Residential Care: £1170 – £1170
  • RESPITE Self-Funded Nursing Care: £1430 – £1430
  • RESPITE Self-Funded Nursing Dementia Care: £1430 – £1430

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact St Mary's Care Home to find out the exact price for your requirements.

Contact St Mary's Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact St Mary's Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sandra Do Carmo Miranda (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (60)

Visiting

  • The home is just three miles from Junctions 10 and 11 of the M1, or Luton train station is under a mile away.
    You’ll find the home close to the Telford Roundabout, right by the Royal Mail delivery office

Parking

  • On-site parking available.

St Mary's Care Home Reviews (198)

9.7

St Mary's Care Home has a Review Score of 9.7 (9.696) out of 10, based on 52 reviews in the last 2 years.
Over all time St Mary's Care Home has 198 reviews.

Overall Experience
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Date Published
  • 198
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Reviewer Connection to St Mary's Care Home
  • 71
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  • 9
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  • 7
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Total of 198, showing 61-80
Review from J H (Husband of Resident) published on 3 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife is very happy and well cared for by the staff.
The carers and the cleaning staff are exceptionally attentive.
We are hoping my wife's room will be redecorated soon.
The charges for the home have risen quite considerably this year too.
Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care HomeThank you for your review. We are pleased to hear that your wife is happy in our care and our staff are exceptionally attentive. We have passed your comments onto our home’s management team to review regarding your wife’s room and your comments concerning the fee increases.
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Review from Cove D (Niece of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my aunt and uncle reside at St Mary.
They were in a really poor state when they entered.
Both are now thriving and are truly looked after well.
The staff are respectful and kind.
And my aunt and uncle love it there.
It’s so lovely to see them so happy.
I’m a qualified social worker who
used to carry out reviews of care homes in my work capacity.
So for me and my family to be so happy about the care provided comes from both a personal view and professional.
My relatives are thriving in there and we would not hesitate to highly recommend St Mary’s.
Reply from David Mclean, Customer Service Adviser at St Mary's Care HomeThank you for taking the time to leave your lovely review. We hope St Mary's Care Home did everything possible to make the transition as easy as possible for your uncle and aunt, and we were glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from Dawn T (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not praise or thank the staff at St Mary’s Care Home enough for the care they give to my mum. As well as the brilliant nursing care mum receives from the nursing staff she is also well cared for by the carers. All the staff are welcoming to me when I visit and make a point of chatting to me and
updating me about mum.
Reply from David Mclean, Customer Service Adviser at St Mary's Care HomeThank you for taking the time to leave your review and we are happy to hear St Marys care home did everything possible to make your mother feel like a part of our St Mary's family. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
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Review from Allison M (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at St Mary’s for a while now, and the staff are lovely; they call and keep me updated on doctor's visits or any issues related to my mum. They always seem friendly and helpful. My mum is not aware of much, so it’s nice to know the staff speak with her and know her ways; it’s lovely to
hear when they talk about her with affection. Thank you for taking care of my mum, and I know she would be grateful to you.
Reply from David Mclean, Customer Service Adviser at St Mary's Care HomeThank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.
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Review from Stephen K (Son of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always friendly and helpful. The care provided is first class.
As a family, we can relax knowing mum is being looked after so well.
Mum has been a resident since November 2020, and the care provided has always been to a high standard.
Reply from David Mclean, Customer Service Adviser at St Mary's Care HomeThank you for your kind words. It is always nice to hear words like “friendly and helpful” and "the care is first class" being used to describe our care. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care and look forward to seeing you again soon.
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Review from Lisa B (Daughter of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
Okay so you have asked for us to leave a review but we cannot discuss any concerns about the care home. No worries I will take it to social media because the level of care here is appalling and the Manager is disrespectful.
Reply from David Mclean, Customer Service Advisor at St Mary's Care HomeWe appreciate you taking the time to leave us your comments. We have a genuine regard for all our residents and are sorry for your experience. We are currently in discussion with the home regarding your concerns so we can continually improve our services.
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Review from Peter B (Brother of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been looked after very well indeed by all carers and staff and has a regular review with the appointed GP.
A big thank you to everyone.
Wishing you all a happy New Year 2023.
Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care HomeThank you for your kind words. We are very happy to hear you can feel at ease with your brother in our care. Thank you for choosing St Mary's Care Home.
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Review from Lauren K (Friend of Resident) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing, caring staff.
Can't do enough to help everyone. Very understanding and polite.
The rooms are lovely, clean and well-equipped.
Couldn't say enough good things about St Mary's.
I think everyone going through difficult times with their relatives or friends would feel St Mary's is a safe,
comfortable and helpful environment for anyone needing this service.
Thank you so much!
Reply from David Mclean, Customer Service Adviser at St Mary's Care HomeThank you for your lovely review. It is always nice to hear words like "safe, comfortable and helpful" being used to describe our care. Please let us know if there is anything we can do to make your friends stay as comfortable as possible.
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Review from Malcolm S (Brother-in-law of Resident) published on 13 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my sister-in-law was first admitted in July, she was very poorly and was deemed to need end-of-life care.
We are pleased to say that her treatment since then has been excellent. Her overall health does seem to have been improving. This is obviously due to the superb care she is being given.
We
found all the staff friendly and welcoming to us, and are always willing to give us advice and support when we ask for updates on her situation. (We live 200 miles away and can only visit every two weeks).
The staff show so much care, dignity and respect to her in spite of her having learning difficulties, which can sometimes be difficult.
We really appreciate everything you do.
Thank you.
Reply from Grace Langfield, Customer Service Adviser at St Mary's Care HomeThank you for taking the time to leave your valued feedback. We are happy to hear the staff at St Mary's have been able to support your sister-in-law through such a difficult time, hearing words such as "welcoming" and "friendly" to describe our care. We hope to continue providing your loved one with the best possible care.
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Review from Roger K (Friend of Resident) published on 25 October 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
When our friend first arrived at St Mary's Care Home in July it was really clean and fresh and the windows in her room were opened daily. However, as the weeks progressed I found the room increasingly dirty, the windows not opened and on one occasion we had to ask for a tablecloth to be removed which
had been covered in custard for two days. The tray by her chair looked like it never got wiped and we often wiped it down ourselves.
During the months our friend was there she never saw a chiropodist once and on leaving the care home we arranged for one to visit her at home. We left £100.00 at the care home for this service and for her to have her hair done by a hairdresser once a week. I asked if I could bring in an independent chiropodist only to be told "No". Our friend saw the hairdresser twice and then was told there was no hairdresser anymore.
The resident's lounges were never used as far as I could tell and we visited every day.
Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care HomeThank you for you feedback. We have genuine regard for all of our residents, and we are sure to maintain high standards for them to live in a clean and safe environment. Residents are allowed to organise external therapies privately to come and assist with their care. Unless we have unforeseeable events within in the home such as illness, we still have regular weekly visits from our hairdresser. We will discuss your feedback with the homes Acting Manager to be sure we are continually improving our service.
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Review from Catherine W (Daughter of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went to St Mary's at end of life. All the staff treated my mum with huge respect and dignity. Despite the fact that Mum couldn't communicate, they anticipated her needs and kept her scrumptiously clean and comfortable. They also were so helpful to myself and my family to keep us informed of Mum's
progress. Many, many thanks.
Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care HomeThank you for your kind words. We are glad to have helped you and your family through such a difficult time. It is really nice to hear that your Mum was treated with huge respect and dignity during her stay. Please accept our condolences and thank you for choosing St Mary's.
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Review from Barbara A (Daughter of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Mary's is a wonderful care home. My dad could not have ended his time anywhere better. All staff were amazing and caring and kept me updated. They looked after him so well with care, and his room was always clean and tidy. I would highly recommend to everyone and have done already.
Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care HomeThank you for taking the time to leave your review. We are pleased to hear you felt that St Mary's looked after your Dad to such a high standard and that you were always updated with his care. Hopefully you will go away from this feeling like he received the best possible care.
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Review from Jane C (Wife of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one, everyone has been very kind and supportive, nothing is too much trouble. Good communication between myself and have always made me feel that we are in good and caring hands.
Reply from Amanda Barnes, Customer Service Adviser at St Mary's Care HomeWe appreciate you taking the time to leave us your comments. It is lovely to hear that you feel supported and that you feel that you are in good hands. Thank you for choosing St Mary's for his stay.
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Review from B L (Granddaughter of Resident) published on 4 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Grandma is looked after by the staff with the utmost care. The staff look after he mentally and all her physical needs. Her room has become her world, as she is unable to leave her bed. She has been able to move her own photos and pictures in. The walls could do with a new coat of paint, but otherwise,
it feels comfy.
Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care HomeThank you for your feedback. It is lovely to hear you describe how your Grandma is looked after by our staff with the utmost care. I will certainly pass your comments about a new coat of paint being needed on to the manager.
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Review from A L (Daughter of Resident) published on 4 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff so welcoming and friendly. They appreciate that I travel up from Devon and that once there, they allow me to stay as long as I want to. No time limit, which is wonderful for me to spend time with Mum. Mum is unfortunately no longer able to care for herself, feed herself or even
communicate. The staff care for Mum with the utmost respect and dignity. Thank you.
Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care HomeWe really appreciate you taking the time to leave your review. We are glad to hear that you have always felt welcomed when visiting your Mum. Thank you for choosing St Marys.
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Review from Fiona T (Daughter of Resident) published on 4 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy. A really lovely home, much better than the previous home. They asked for an autobiography of Mum, so they could talk to her, which I thought was lovely as they can talk about relevant information on her. They keep my mum very clean and tidy with clean hair. She's not with it at all but seems
very happy there, warm and content. Staff are so excellent and friendly, and call me by my first name! Also, let my dog come to visit; he loved it!
Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care HomeThank you for your lovely review. We are so glad that you have found our person-centric approach works well with your Mum, it is so important to us to know about our residents and their interests and life experiences as well as their care needs. Thank you for your kind words.
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Review from L P (Daughter of Resident) published on 2 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thanks all.
Your staff well look after my dad.
I must say a big thank you.
Reply from Amanda Barnes, Customer Service Adviser at St Mary's Care HomeWe appreciate you taking the time to leave us your comments. It is nice to hear that you feel your Dad has been well looked after in our home. Thank you for choosing St Marys for your Dad's stay.
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Review from Jenny K (Daughter of Resident) published on 2 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at St Mary's are excellent, from the welcoming office staff, lovely, caring carers/nurses, entertainment ladies through to the happy, cheerful cleaners; they all play a part in making a perfect environment for my dad. It ticks all the boxes from the meals, cleanliness, entertainment and care he
is given. Would highly recommend.
Reply from Amanda Barnes, Customer Service Adviser at St Mary's Care HomeWe appreciate you taking the time to leave us your comments. It is nice to hear that you feel happy with Dad in our care at St Mary's and feel it ticks all of your boxes. Thank you for your recommendation.
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Review from Kenneth G (Husband of Resident) published on 14 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is very happy here and I very happy got her too.
Reply from Amanda Barnes, Customer Service Adviser at St Mary's Care HomeWe appreciate you taking the time to leave us your comments, We are happy to hear that you and your wife are both happy with the care provided. Please let us know if there is anything we can do to make your Wife's stay as comfortable as possible.
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Review from Hannah K (Daughter-in-law of Resident) published on 14 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law is treated with dignity and respect. He is always clean and happy when I visit. Residents have daily activities to keep them engaged and stimulated. His well-being and health have improved since residing here. Staff are kind, committed and caring. I know he is in safe hands here at
St Mary's, as residents needs come first.
Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care HomeThank you for your lovely review. We are so happy to hear that you feel your father-in-law's health and well being have improved in our care at St Marys. Thank you again for your kind words.
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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.696 for St Mary's Care Home is calculated as follows: ( (459 Excellents x 5) + (128 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 608 Ratings = 4.696
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 25 Mar 2026

St Mary's is a well-established home, we welcoming residents with a range of residential and nursing care needs. That includes those living with Huntington’s, Parkinson’s or a learning disability.

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Awards / Recognitions (8)

Meet the Team (0)

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