St Mary's Care Home

19 Dunstable Road, Luton LU1 1BE
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9.7 189 Reviews
  • St Mary's Care Home, Luton
St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with Parkinson's, Huntington's disease and dementia (dependent on need).

Residents have a choice of places to find company or quiet time – from the vintage café, comfortable lounges, to the lovingly tended gardens. With high ceilings, big rooms and sash windows, residents can enjoy ample light in a refreshing open environment.

Many staff have been at St Mary's for a long time; they enjoy getting to know residents and often build warm friendships with them.

The home is ideally located with Luton town just a short walk away, or you can hop on a bus right outside the home.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Games, outings and entertainments are all part of a varied activities programme, with the calendar including coffee mornings, beauty therapy, musical performances and a themed event each month.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK St Mary's Care Home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sandra Do Carmo Miranda (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (60)

Visiting

  • The home is just three miles from Junctions 10 and 11 of the M1, or Luton train station is under a mile away.
    You’ll find the home close to the Telford Roundabout, right by the Royal Mail delivery office

Parking

  • On-site parking available.

St Mary's Care Home Reviews (189)

Total of 189, showing 101-120
9.7

St Mary's Care Home has a Review Score of 9.7 (9.689) out of 10, based on 44 reviews in the last 2 years. Over all time St Mary's Care Home has 189 reviews.

Overall Experience

  • 145
  • 38
  • 3
  • 2
  • 1

Date Published

189
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145

Review from Angela T (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for three weeks; we have been allowed to see her as she is having palliative care. Mum has her own private room, which is very warm and comfortable, and all the nursing staff are friendly and extremely caring; every member of staff I’ve spoken to are very helpful with my and
Mums needs. Mums nurse, who is assigned to her care, rings me on a regular basis to update me. The home is very clean and welcoming, and the food Mum is offered caters to her needs.
I would certainly recommend St Mary’s to anyone that is looking for care in the future.

Reply from Emily Wilson, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your incredibly kind words; we are so grateful to receive your lovely comments. It is always so appreciated to hear you would highly recommend our service to others. We are so pleased that your Mum is comfortable, and that you can feel at ease knowing that all of her needs are being met. Please let us know if there is anything more we can do to make her stay with us as comfortable as possible.

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Review from Ray S (Son of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The last few months have been very difficult due to not being able to visit. But the staff have regularly informed me of my mum's condition. Since the beginning of the month, we are not able to visit my mum due to her condition, and the staff have been very kind and helpful. I cannot praise the management
and staff enough for the very difficult job they have to do during these difficult times. Well done, St Mary's.

Reply from Emily Wilson, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you so much for your kind words, and we thank you for your understanding and patience during this incredibly difficult time. Please let us know if there is anything we can do for you and your family.

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Review from D M (Daughter of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this care home for two weeks now. I find the care fantastic. The staff are friendly and kind to me, mum and my dad. From all I have seen of the care mum is receiving I am really happy. Mum is sadly not going to get any better, and she is getting quality of life care, and I feel happier
that in the middle of the night, she has 24-hour care for anything she needs. Thank you to all the staff!

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at St Mary's Care Home

Please let us know if there is anything else we can do for you or your family.

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Review from K B (Stepson of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Given the current and ongoing covid situation; the family has taken a great deal of comfort from the care that has been provided to my step-father and recently to my mother, and for that, we cannot praise the staff, management and nurses/carers enough. It is truly appreciated.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from Janice B (Daughter-in-law of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has recently moved into St Mary's, the staff have been exceptional in settling her in. My mother-in-law looks and sounds happy and is eating well. During these strange COVID times, St Mary's are working very hard to protect and care for the residents. Well done St Mary's.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother-in-law in safe hands.

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Review from Frank F (Husband of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, treated very well, as part of the family.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your lovely review, we're very happy that you feel like part of our family.

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Review from Michael G (Husband of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with all the staff from management, carers, nurses, cleaners, chef - they were very very good and understanding with my wife who had Motor Neurone Disease. Sadly my wife passed away in August 2020.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at St Mary's Care Home

We are saddened to hear about your loss. Please let us know if there is anything else we can do for you or your family.

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Review from Russell M (Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at St Mary's Care Home has been a very happy one. You are treated as a member of the family. I was so happy on my first stay and requested to come back a second time.

Reply from Emily Wilson, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your really kind feedback, we are pleased that you're happy with the care provided at St Mary's Care Home.

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Review from Jackie B (Wife of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall care and attention is great.

Reply from Emily Wilson, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your kind feedback. Please let us know if there is anything else we can do to help.

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Review from A W (Daughter of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at St Mary's for 3 1/2 years. During that time, she was looked after in a caring way. Any issues were taken on board immediately and dealt with in a professional manner.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.

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Review from Agnes R (Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I haven't been here for long, but I have no cause for any concerns. The staff are all helpful and kind.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for your kind words. We really appreciate you taking the time to leave us your comments.

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Review from J M (Daughter of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Mary's Care Home has looked after my mother with care and dignity. We have been able to see my mother any time, as long as we phone before we come. All the staff is friendly and willing to help when asked.

Reply from Emily Wilson, Customer Services Adviser at St Mary's Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mother in our care. Thank you for your understanding during such a difficult time. We appreciate it must have been so hard not being able to see your loved one for such a long time; we are glad you are able to visit now. Please let us know if there is anything else we can do to help.

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Review from Roy R (Son of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is not in good health and at times exhibits quite challenging behaviours. The staff at St Mary's invariably deal with her in a caring but professional manner. During the current lockdown period, they have contacted me to keep me in touch with various aspects of her current care. Prior to this,
they have always been helpful and informative during visits. Some have seemed to me to go well beyond what might be considered the requirements of their jobs.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.

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Review from V W (Wife of Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very happy here. He was very well looked after. They were very kind and caring. Helpful. Nothing too much trouble. Kept him clean. All nurses key workers, doctors.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for your praise, and thank you for trusting us with your husbands care.

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Review from Elaine A (Daughter of Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The entertainment is pleasant. My mother said that she liked her room. The staff were helpful. Visiting my mother in the home was a nice experience. It is very clean and bright. The staff tried their best, I was impressed with the home.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for trusting us with your mother's care. We really appreciate you taking the time to leave us such lovely comments.

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Review from M B (Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is supportive and caring. My experience has been good so far. I am truly grateful to everyone for their help.

Reply from Greta Narbutaityte, Customer Advisor at St Mary's Care Home

Thank you for your kind words. We are glad to hear you are enjoying yourself in our care.

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Review from J H (Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable, plus the nurses and carers are all very helpful and pleasant.

Reply from Greta Narbutaityte, Customer Advisor at St Mary's Care Home

We are very happy to hear you are satisfied with the quality of our care.

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Review from E F (Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the care here, everyone is very nice and caring. I get everything on time.

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Review from F K (Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been treated with care and kindness and have been thankful.
I could have done with being explained how things work, but know I know, I just go with the flow.
I am happy here. The staff do a good job. Although I feel that they are overrun, need more staff.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for your praise. We will certainly discuss your feedback with the home’s manager to help us continually improve our service.

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Review from S R (Cousin of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The fabric of the building and the people were excellent in all areas. What a care home should be.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for such lovely comments, we really appreciate it.

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for St Mary's Care Home is calculated as follows: ( (383 Excellents x 5) + (114 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 512 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Aug 2025

St Mary's is a well-established home, we welcoming residents with a range of residential and nursing care needs. That includes those living with Huntington’s, Parkinson’s or a learning disability.

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