St Mary's Care Home

19 Dunstable Road, Luton LU1 1BE
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9.7 190 Reviews
  • St Mary's Care Home, Luton
St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with Parkinson's, Huntington's disease and dementia (dependent on need).

Residents have a choice of places to find company or quiet time – from the vintage café, comfortable lounges, to the lovingly tended gardens. With high ceilings, big rooms and sash windows, residents can enjoy ample light in a refreshing open environment.

Many staff have been at St Mary's for a long time; they enjoy getting to know residents and often build warm friendships with them.

The home is ideally located with Luton town just a short walk away, or you can hop on a bus right outside the home.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Games, outings and entertainments are all part of a varied activities programme, with the calendar including coffee mornings, beauty therapy, musical performances and a themed event each month.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK St Mary's Care Home.
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Care Provided by St Mary's Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1065 – £1065
  • Self-Funded Nursing Care: £1300 – £1300
  • Self-Funded Nursing Dementia Care: £1300 – £1300
  • RESPITE Self-Funded Residential Care: £1170 – £1170
  • RESPITE Self-Funded Nursing Care: £1430 – £1430
  • RESPITE Self-Funded Nursing Dementia Care: £1430 – £1430

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact St Mary's Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Sandra Do Carmo Miranda (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (60)

Visiting

  • The home is just three miles from Junctions 10 and 11 of the M1, or Luton train station is under a mile away.
    You’ll find the home close to the Telford Roundabout, right by the Royal Mail delivery office

Parking

  • On-site parking available.

St Mary's Care Home Reviews (190)

9.7

St Mary's Care Home has a Review Score of 9.7 (9.694) out of 10, based on 46 reviews in the last 2 years.
Over all time St Mary's Care Home has 190 reviews.

Overall Experience
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Date Published
  • 190
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Reviewer Connection to St Mary's Care Home
  • 69
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  • 9
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  • 6
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  • 4
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Total of 190, showing 141-160
Review from Mark L (Respite Resident) published on 11 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I travelled on my own to have surgery. Upon my discharge from the hospital, I needed a place to finish my recovery before I could be cleared to travel back to my home country. St. Mary's was everything that I wanted for my recuperation. It was warm, clean, quiet, had good food, and was conveniently
located to shops. But what really stood out was the staff. The nurses on duty gave me the peace-of-mind I needed. Everyone was exceptionally caring and attentive to my needs. Though my stay was a short one, I could not have been more satisfied. Thank you to everyone for making me feel welcome and helping me make a speedy recovery.
Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home
Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the…read more
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Review from Sue T (Daughter of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to St Mary's for palliative care as part of an end of life arrangement. For those few days, my mother and I never left his side. We were all cared for with tender regard and dignity and felt totally supported by all the staff, nursing and domestic. It was the best place next to
home for my dad, so much so that St Mary's now has a special place in my heart.
Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home
Thank you for your review. We are pleased to hear about your experience and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Kevin O (Son of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we were greeted we knew we were in safe and caring hands. Every member of staff was polite and helpful. Dad was treated with dignity and kindness as were we. Simply excellent staff at 'end of life' were superb. Many thanks.
Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your kind comments and will share them with the home’s manager. The Bupa Customer Care Team.
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Review from Andrew T (Son-in-law of Resident) published on 10 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
As soon as my wife was informed by the hospital that her father was in an End of Life situation we were desperate to get him moved to a more peaceful environment where he could receive appropriate care and support. St Mary's proved to be the perfect solution. The nursing staff and carers were friendly
and empathetic, the atmosphere relaxed and inviting. We received the support that we needed as a family right up to the end.
Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home
Thank you for your review. We are sorry to hear about your family members passing. We appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care…read more
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Review from Peter M (Son of Resident) published on 3 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first thing we noticed was that St Mary's did not smell. The staff were friendly and caring and seemed to really care about the residents. Management were available and listened and always found time to discuss my father's care. Apart from my father not wanting to be there instead of his own home
he felt that he was treated with care by most of the staff. There were some exceptions - so good not excellent!
Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care…read more
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Review from Davis H (Respite Resident) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay has been comfortable and I have been treated with great respect.
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Review from Margaret O (Daughter of Resident) published on 12 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Even though my father was only in St Mary’s for 3 weeks all the staff knew his name and made his stay enjoyable
Reply from Josephine Gaupholm, Customer Adviser at St Mary's Care Home
Thank you for your review of St Mary's Care Home. We are pleased to hear that your father had an enjoyable stay at the home. We will share your comments with the home manager. The Bupa Customer Care…read more
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Review from Carolyn W (Daughter-in-law of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We couldn't fault any of the staff or management at the home. The carers, although often not enough of them usually only 2, went out of their way to provide care and show great consideration for Mum's needs. They were always cheerful although I felt at times they were under a lot of stress. Even at
the end of Mum's life, they couldn't do enough and still thought about Mum's needs. The rooms were always cleaned and the bed linen changed regularly. Overall they made Mum's last few months the best they could have been.
Reply from Josephine Gaupholm, Customer Adviser at St Mary's Care Home
Thank you for your review of St Mary's Care Home. We are pleased to hear that the home made your mum's last few months the best they could have been. We will share your comments with the home manager.…read more
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Review from Gill B (Daughter of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum liked her stay very much. Food was very nice but large portions. Staff very nice and friendly. She enjoyed the afternoon tea party. The home always looked and smelt fresh and clean. Over the two week stay, Mum was able to have an appointment with the hairdresser and chiropodist which she was very
happy about.
Reply from Josephine Gaupholm, Customer Adviser at St Mary's Care Home
Thank you for your review of St Mary's Care Home. We are pleased to hear that you and your mum have had a positive experience with the home and appreciate your comments regarding the food and friendly…read more
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Review from Lesley G (Daughter of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in the care home since the middle of 2018. She was prior to this at home not eating, drinking or taking her medication. Within a week or two at the home, they managed to reverse this situation resulting in the improvement of her health and wellbeing. Whilst in the home, she was always
looked after with dignity and respect.
Reply from Josephine Gaupholm, Customer Adviser at St Mary's Care Home
Thank you for your review of St Mary's Care Home. We are pleased to hear that you and your mother have had a positive experience with the home and appreciate your comments regarding your mum being…read more
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Review from Lyn B (Friend of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always welcoming and friendly and take a genuine interest in the residents. Nothing is too much trouble. I feel confident the staff help my friend to drink and always willing to make her another cup of tea.
Reply from Josephine Gaupholm, Customer Adviser at St Mary's Care Home
Thank you for your review of St Mary's Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding the welcoming and friendly nature of the…read more
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Review from Lynda M (Daughter of Resident) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such caring people at St Mary's. Each and every one of them did their job well. The administrator was fabulous, making the process of admission for my dad as easy as possible. The manager took such good care of us and nothing was too much trouble for her. All the carers, RGN's were so approachable and
caring. Activities do a great job and the tea ladies and cleaners too.
Reply from Josephine Gaupholm, Customer Adviser at St Mary's Care Home
Thank you for your review of St Mary's Care Home. We are pleased to hear that you and your father have had a positive experience at the home and appreciate your comments regarding the care your family…read more
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Review from Nigel B (Son of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of care was truly exceptional at all times and my father loved his time in the home. All the staff knew him by his name and were always attentive to his needs, as well as warm, positive and gentle with him. He found the home to be a peaceful oasis at a tough time.
Reply from Gabriella Mills, Customer Adviser at St Mary's Care Home
Thank you for your review of St Mary's Care Home. We are pleased to hear that your father enjoyed his time here. We appreciate your comments on the staff and glad to hear that they cared for your…read more
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Review from Dan K (Son of Resident) published on 6 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Mary's accepted dad on short notice when we realised that he needed 24/7 care with mobility and increasingly early dementia. The whole team - nurses, management, kitchen, housekeeping and caring staff were all great and were compassionate and caring. I was very happy with the care that dad received.
We only moved him to be closer to family 200 miles away. Thank you so much.
Reply from Gabriella Mills, Customer Adviser at St Mary's Care Home
Thank you for your review of St Mary's Care Home, we are pleased to hear that you have had a positive experience of our home and that your dad is being well cared for. We appreciate your comments on…read more
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Review from Donna P (Daughter of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been a resident at St Mary's for nearly 5 years. His care and environment are second to none. The staff, carers, admin, RGNs are very supportive of me, mum and of course my dad. I would have no hesitation in recommending St Mary's.
Reply from Holly McGough, Customer Adviser at St Mary's Care Home
Thank you for your review. We are pleased to hear about the positive experience you and your family have had at St Mary's and appreciate your comments. We will share these with the home's manager. The…read more
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Review from Barbara M (Wife of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having spent many weeks looking for a care home for my husband, we found St Mary's. The best thing we ever did. He has been very well looked after and happy, joins in with the activities, eating everything and has not asked when he will be coming home. All in all a great find which we would use again.
He will have had a great 6 week holiday.
Reply from Gabriella Mills, Customer Advisor at St Mary's Care Home
Thank you for your review. We are pleased to hear your husband has had a positive experience at St Mary's and appreciate your comments of our home. Your comments will be shared with the home's manager…read more
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Review from Rochelle B (Granddaughter of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother was staying at St Mary's in January 2018 for 2 weeks before she sadly passed away. We thought she had at least 3-4 months left but God called her home earlier. In that time, she was in the best hands at St Mary's. The staff really care about their patients, treated her with the utmost
respect, made sure she was always comfortable and happy and most importantly spent time with her when we weren't able to. I am truly thankful to this care home and would recommend it to anyone. We looked at 4-5 different homes in Luton and this was the cleanest, friendly and I'm so glad my grandma was here when she passed.
Reply from Jayne Duck, Customer services administrator at St Mary's Care Home
So sorry to hear of your loss, please accept our condolences. Thank you for your review and such kind words. It is the little things like a smile or just spending time with someone that makes all the…read more
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Review from Bruce B (Son of Resident) published on 23 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We carefully chose St Mary's to care for my father to provide 'respite' care following an operation. The staff have been truly exceptional all round with really excellent nursing/medical staff and we cannot speak highly enough of St Mary's and their staff.
Reply from Jayne Duck, Customer services administrator at St Mary's Care Home
Thank you for your review and such kind words about our staff. I hope that your farther is now back in good health.
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Review from Susan L (Niece of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt was a client at St Mary's Care Home from October 2017 until January 2018 where she passed away sadly. Although my aunt needed full nursing care she was nursed in bed, her care was excellent, she was treated with dignity and made comfortable at all times. She loved her room and surroundings.
Also after my aunt passed away the help and support we received as a family was excellent.
Reply from Jayne Duck, Customer services administrator at St Mary's Care Home
So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. It is so nice to hear that your aunt loved her room and that she was well cared for.
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Review from Christine B (Daughter of Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into St Mary's Care Home Easter Monday 2017. In the six months she was in the home she received excellent nursing care, the staff were very professional and friendly. The staff were very supportive to me during my mother's last week prior to her death. I couldn't be more impressed with
the care and dignity given to my mother.
Reply from Jayne Duck, Customer Services Administrator at St Mary's Care Home
So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff. It is so nice to hear that both your mum and yourself were well cared for.
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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.694 for St Mary's Care Home is calculated as follows: ( (402 Excellents x 5) + (119 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 536 Ratings = 4.694
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 07 Oct 2025

St Mary's is a well-established home, we welcoming residents with a range of residential and nursing care needs. That includes those living with Huntington’s, Parkinson’s or a learning disability.

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Awards / Recognitions (7)

Meet the Team (0)

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