St Mary's Care Home

19 Dunstable Road, Luton LU1 1BE
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9.7 189 Reviews
  • St Mary's Care Home, Luton
St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with Parkinson's, Huntington's disease and dementia (dependent on need).

Residents have a choice of places to find company or quiet time – from the vintage café, comfortable lounges, to the lovingly tended gardens. With high ceilings, big rooms and sash windows, residents can enjoy ample light in a refreshing open environment.

Many staff have been at St Mary's for a long time; they enjoy getting to know residents and often build warm friendships with them.

The home is ideally located with Luton town just a short walk away, or you can hop on a bus right outside the home.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Games, outings and entertainments are all part of a varied activities programme, with the calendar including coffee mornings, beauty therapy, musical performances and a themed event each month.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK St Mary's Care Home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sandra Do Carmo Miranda (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (60)

Visiting

  • The home is just three miles from Junctions 10 and 11 of the M1, or Luton train station is under a mile away.
    You’ll find the home close to the Telford Roundabout, right by the Royal Mail delivery office

Parking

  • On-site parking available.

St Mary's Care Home Reviews (189)

Total of 189, showing 161-180
9.7

St Mary's Care Home has a Review Score of 9.7 (9.689) out of 10, based on 44 reviews in the last 2 years. Over all time St Mary's Care Home has 189 reviews.

Overall Experience

  • 145
  • 38
  • 3
  • 2
  • 1

Date Published

189
9
35
44
145

Review from Sheila E (Resident) assisted by family/friend published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and consideration, all staff are first class in their care and attitude towards me. The choice of meals is very good and all served with a smile standard of room maintenance is very good. I would be very happy to recommend this care home to anybody in a similar situation to me.

Reply from Jayne Duck, Customer services administrator at St Mary's Care Home

Thank you for your review. I'm so glad to hear that you are well cared for in our care. It is the little things like a smile that makes all the difference.

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Review from Sandra M (Daughter of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we had to make the heart-wrenching decision that we were not able to cope with looking after our dear mum anymore, we felt we had in some way let her down. We had been by her side throughout her terrible illness and just didn't want anyone else to do it for us.
Would you be there when she called
for help? Would you hold her hand when she needed company? Would you make sure she wasn't feeling pain? How could anyone else possibly do all those things the way we would want them done.


From the very first phone call, the first meeting, a great cloud was lifted from over our heads. It sounded like we had found the perfect place for mum to end her days.


Mum was so impressed with the food, which sadly was only to be enjoyed for a couple of days. You took on our mum and from the very start you cared for her, cleaned her, looked after her every need, always made us feel so welcome and we knew that mum had the best of care that we could possibly have wished for. You gave her her dignity right to the very end and you gave us solace needed to be there at her passing and the time needed until we were ready to say our goodbyes and leave her to your professionalism after her passing.


We cannot express enough in words, our deepest gratitude for your compassion, your hard work and the absolute tremendous care you hare our dear mum in life and tight to the very end.


We thank you from the bottom of our hearts.

Reply from Jayne Duck, Customer Services Administrator at St Mary's Care Home

I am so sorry to hear of your loss, please accept our condolences. Thank you for your review and such kind words about our staff. It is the little things like holding a hand or just a smile that makes all the difference. I hope that in time when you look back on the short time that your mum spent with us it gives you peace of mind knowing that she was well cared for and as hard as the decision was, you made the right decision.

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Review from Betty C (Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a total knee replacement and I wanted to go somewhere to help me convalesce. St Mary's was wonderful and looked after me with the greatest of care. All the staff were so friendly and caring and did everything they could to help me. The food was excellent and I could ask for anything at any time.
It was lovely that I could take part in activities and meet other residents. I would certainly recommend St Mary's and I would like to say a big 'thank you'.

Reply from Jayne Duck, Customer Services Administrator at St Mary's Care Home

Thank you for your review. I'm so glad to hear that you enjoyed your stay with us and hope that you are back in good health after your knee replacement.

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Review from Nicolas Andrew M (Nephew of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean and very well proportioned rooms. The only thing I feel is beyond my comprehension is why the night bell or day bell is not working, but not much to add but the day room in which I visited my relative seemed very cramped. I can't really comment on the food because the resident is nil by mouth
but her appearance seems quite good.

Reply from Jayne Duck, Customer services administrator at St Mary's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Margaret H (Niece of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has spent the last year here and has had so much care from all the staff. I would recommend this care home to everyone.

Reply from Jayne Duck, Customer services administrator at St Mary's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Dorothy S (Relative of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were always pleasant and would give good care to my ex-husband, who sadly passed away whilst residing at St Mary's. He was treated with much dignity at all times.

Reply from Emily Wilson, Customer Service Administrator at St Mary's Care Home

Thank you for your lovely review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Debbie G (Daughter of Resident) published on 13 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at St Mary's Care Home for 3 months for end of life care, having previously lived at another care home for about 4 years. St Mary's management and staff are professional, caring, genuine, experienced, compassionate and very open. My Dad received high-quality care, we were made to feel
welcome and the communication was very good. I felt confident that my Dad was being looked after when I wasn't there. I'm pleased my Dad's final 3 months were spent in such a warm and kind environment, it means a lot to me and the rest of the family.

Reply from Jayne Duck, Customer services administrator at St Mary's Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review and kind words about our staff. It is lovely to hear that in the last months of your dad's life you and your family had peace of mind knowing that he was well care for.

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Review from Marian P (Daughter of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was resident at St Mary's Care Home from 10th April to 6th June 2017. We have only praise for all the staff who work as a team to ensure 'the home from home' meets all the residents' needs. The food is of excellent quality and the home is kept spotlessly clean. Interaction with the residents
ensures their mental stimulation (where possible) is fully engaged. Our mum loved playing bingo and dominos - games she would never have entertained at home.

Reply from Natalie Krisman, Customer Care Team at St Mary's Care Home

Thank you for your review about our homes. We are pleased to hear about your mother's positive experience with us and we will pass your comments on to the home's manager - Bupa Customer Care Team.

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Review from Katherine B (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred to St Mary's Care Home from the hospital to receive palliative end of life care.
Dad's stay was short but the care he was given was exemplary. It was a very difficult time for our family but every member of staff that we encountered was considerate, respectful and caring.
They
didn't just care for our dad, but also for us as a family, which made a very sad time more bearable and for that, I am truly grateful.

Reply from Jayne Duck, Customer Services Administrator at St Mary's Care Home

So Sorry to hear of your loss please accept our condolences. Thank you for your review. Although this was a sad time for you, I'm glad that this was made more bearable for you because of how your dad and your family were treated by the staff at the home. The Bupa Customer Care Team.

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Review from Helen C (Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all round. Can not praise the dedicated and genuinely caring staff enough. They carried out their (sometimes difficult) duties with care, efficiency and good humour. Nothing it seems was too much trouble. The overall standard was faultless, especially a lovely lady who organised social events,
games etc... and charming details.
Well done St Mary's

Reply from Jamie, National Development Manager at St Mary's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from K G (Wife of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It was a very warm welcome to my husband when he had been transferred from the hospital to have palliative care at St Mary's Care Home in Luton. It was a short stay as he died 12 days later. It was a very warm, caring and friendly atmosphere and lots of love that all the staff had given to him, these
kindnesses will surely be remembered. On behalf of my husband, I was impressed and would like to thank you at such a precious time.

Reply from Emily Wilson, Customer Service Administrator at St Mary's Care Home

Thank you so much for your review, we appreciate your feedback. I am so pleased that your husband received lots of care, love and support during his stay. Condolences to you and your family during this time. I will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Catherine A (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent, caring staff. Very homely environment. Relatives and friends were welcome at any time. My mother was very comfortable and well cared for in her final days.

Reply from Emily Wilson, Customer Service Administrator at St Mary's Care Home

Thank you for sharing such a kind review with us, we really appreciate it. I am so pleased to hear that your Mother received the high-quality care she required at this home. It is our duty to make our residents feel at home, so knowing the environment reflected that is very nice to hear. I will pass on your kind words to the home manager. Thank you again for your feedback, best wishes, The Bupa Customer Care Team.

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Review from Michael T (Son-in-law of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

1) Not very happy with the service provided by the doctor's surgery allocated.
2) Understaffed as they seemed under pressure.
3) Constant problems with lost laundry, not always resolved.
4) Whilst the staff and care provided was excellent, the décor was tired and outdated.
5) Bedtime very early
in evenings (16:30?).
6) Visitors and family always made welcome and offered support when necessary.

Reply from Emily Wilson, Customer Service Administrator at St Mary's Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Alan T (Brother of Resident) published on 19 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Brother has been a resident at St Mary's for the past 18 months, following his discharge from the hospital. The staff are always friendly, welcoming and professional at all times. I would have no hesitation in recommending this friendly care home.

Reply from Emily Wilson, Customer Service Administrator at St Mary's Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Rachael R (Daughter of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

St Mary's Care Home is like a family. Although we were only there for 5 days, they made our Dad and family extremely welcome. Cups of tea and food were offered at an extremely difficult end-of-life care. All staff were supportive and always had time to answer questions and offer support. My Dad was
very ill and they helped make it a peaceful, pain-free and special time in his last few days. I couldn't have imagined a more appropriate/serene way to go!

Reply from Jayne Duck, Customer services administrator at St Mary's Care Home

Thank you for your review, we appreciate your feedback. We are so sorry to hear about the loss of you Dad. We will share your kind words with the home’s manager. The Bupa Customer Care Team.

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Review from A F (Daughter of Resident) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received palliative care at St Mary's Care Home from April to September 2016. All the staff were so caring, nothing was too much trouble. Spotlessly clean, food superb, a room with French doors which opened onto a beautiful courtyard. Perfect. We have encountered many care homes in Luton and
St Mary's Care Home is definitely the best!

Reply from Rose Pickering, Customer Service Administrator at St Mary's Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from R B (Son of Resident) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother entered St Mary's Care Home in late June 16 with c.h.c funding from the hospital. She was totally dependent on the carers and staff. My family were most impressed with the care my mother was given and the warm and friendly atmosphere of the home which was extended to my family as well. We
found the accommodation and surrounding most pleasant.

Reply from Rose Pickering, Customer Service Administrator at St Mary's Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from D R (Nephew of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle went to St Mary's for palliative care. He was treated with absolute respect and dignity. Everyone we met was friendly and caring and the home itself was bright, fresh and airy. The overall feeling was one of caring and brightness. Wonderful place and wonderful staff - thank you to all.

Reply from Rachel Elliott, Customer Service Administrator at St Mary's Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Michael A (Brother of Resident) published on 24 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was a resident at St Mary's Care Home for almost six months. He enjoyed the caring and friendly nature of the medical and other staff. When he was able he went along to the musical events (2pm-3pm) and joined in the singing and sometimes also dancing. The facilities enabled him to sometimes
sit in the garden and enjoy the sunshine. When my brother was stronger he was able and encouraged to go out to lunch of external clubs with his family and friends. We thank you.

Reply from Rose Pickering, Customer Service Administrator at St Mary's Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from A W (Son of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at St Mary's Care Home for three weeks having been fast-tracked from the hospital. The care he received while there was to a very high standard and the staff were very good to him in his last hours. I have already recommended to other people St Mary's Care Home.

Reply from Jayne Duck, Customer Services Administrator at St Mary's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for St Mary's Care Home is calculated as follows: ( (383 Excellents x 5) + (114 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 512 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Aug 2025

St Mary's is a well-established home, we welcoming residents with a range of residential and nursing care needs. That includes those living with Huntington’s, Parkinson’s or a learning disability.

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Awards / Recognitions (7)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Mary's Care Home to verify any information. View our terms and conditions. St Mary's Care Home has an Enhanced Service - more info.