St Mary's Care Home

19 Dunstable Road, Luton LU1 1BE
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9.7 189 Reviews
  • St Mary's Care Home, Luton
St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with Parkinson's, Huntington's disease and dementia (dependent on need).

Residents have a choice of places to find company or quiet time – from the vintage café, comfortable lounges, to the lovingly tended gardens. With high ceilings, big rooms and sash windows, residents can enjoy ample light in a refreshing open environment.

Many staff have been at St Mary's for a long time; they enjoy getting to know residents and often build warm friendships with them.

The home is ideally located with Luton town just a short walk away, or you can hop on a bus right outside the home.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Games, outings and entertainments are all part of a varied activities programme, with the calendar including coffee mornings, beauty therapy, musical performances and a themed event each month.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK St Mary's Care Home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sandra Do Carmo Miranda (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (60)

Visiting

  • The home is just three miles from Junctions 10 and 11 of the M1, or Luton train station is under a mile away.
    You’ll find the home close to the Telford Roundabout, right by the Royal Mail delivery office

Parking

  • On-site parking available.

St Mary's Care Home Reviews (189)

Total of 189, showing 81-100
9.7

St Mary's Care Home has a Review Score of 9.7 (9.689) out of 10, based on 44 reviews in the last 2 years. Over all time St Mary's Care Home has 189 reviews.

Overall Experience

  • 145
  • 38
  • 3
  • 2
  • 1

Date Published

189
9
35
44
145

Review from Linda A (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at St Mary's are amazing. We sadly lost our mum, but we still have our dad here. The compassion, caring and kindness is unbelievable. Can't thank them enough through this sad time. Strongly recommend your loved ones will be well looked after if you decide to put them there. The nurse in charge
of our mum and dad's floor has so much compassion. We, as a family, have been blown away.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your lovely review. We are so sorry for your loss but are glad that we can be here to help support you all as a family at this time. Thank you for your recommendation.

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Review from Philip A (Son of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very nice, friendly and helpful.
It is very clean, modern and fresh.
A secure establishment that gives me the confidence to leave her in their hands.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your review. We are happy to hear you feel confident that your loved one is safe and well cared for at St Marys.

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Review from H A (Daughter-in-law of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly, helpful and polite.
Lovely, clean rooms.
Our relative is very happy here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

We appreciate you taking the time to leave us your comments. We are glad to hear that your relative is happy in our care.

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Review from Lisa D (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is helpful and friendly. Nothing is too much bother, would definitely recommend it.

Reply from Amanda Barnes, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel happy with your relative in our care home and that you feel our staff are helpful and friendly.

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Review from J B (Daughter of Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been brilliant. It's given us back our relationship as a mother and daughter.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your review. We are so happy that you have been able to regain your mother-daughter relationship now that your Mother is being cared for at St Marys.

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Review from Coral B (Daughter-in-law of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly, cheerful, and polite. Very helpful staff.

Reply from Amanda Barnes, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like “Cheerful” and “Helpful” being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review from P H (Daughter of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a new resident, and not all of the facilities have been used. Every member of staff has been considerate to my mother and us. Clearly detailing what is happening and why. Very cheerful and caring staff.

Reply from Amanda Barnes, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your comments. We hope St Marys care home did everything possible to make the transition as easy as possible. It is lovely to hear that you feel happy and at ease with your Mother in our care. Please let us know if there is anything more we can do to make her stay as comfortable as possible.

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Review from Alan S (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care for my mum.
Brilliant staff.
Couldn't ask for more.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for taking the time to leave your review. Thank you for choosing us to look after her.

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Review from Lorraine S (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff very helpful and caring, especially my mum's nurse. Mum is always so happy to see me and her nurse always keeps me updated on Mum's health. Thank you to all the team for your great work.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for taking the time to leave your review. We certainly hope to continue providing your Mum with the best possible care.

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Review from Rebecca R (Daughter-in-law of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law came to the home at the height of the first Covid-19 lockdown. He came in on end of life care and sadly passed away after 3-days. But in those three short days, he was shown the utmost respect and given the best care possible. He was kept comfortable, and the staff were amazing with
keeping us updated with his day-to-day care, and we knew he was safe and well looked after. Massively grateful to the manager and three other members of staff, especially and all the staff at the home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for taking the time to leave your review. Hopefully, you will go away from this feeling like your Father-in-Law received the best possible care and was treated with dignity and respect in his final days.

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Review from Linda H (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Look after Mum very well. Keep her free of pain, make her very happy and safe. Always keep us updated on any concerns or changes. Absolute diamonds.

Reply from Amanda Barnes, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mums stay more comfortable.

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Review from William S (Relative of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing but praise for all the staff. They all try so hard. Everything so much appreciated.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your kind words. We will certainly pass your comments on to the team.

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Review from Jeeva W (Sister of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff seems very nice and friendly. My brother is happy and he told me good comments about the staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for taking the time to leave your review. We are glad to hear that your Brother is happy at St Marys. We hope to continue providing him with the best care possible.

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Review from B S (Granddaughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first care home my nan has been happy in and I love how kind and caring the staff are. I would personally like to say a thank you to my nan's nurse, she is amazing and helped us communicate with our nan through these hard times.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your lovely review. We are so glad to hear that your Nan is happy in our care. I will certainly pass your thanks on to the Nurse.

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Review from Keith M (Son of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident here for the last two and a half years and has been very pleased with the level of care and attention she has been given. As her son, I have always been kept up to date with any concerns the home may have about my mum. On my visits, the staff are always polite and caring.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

We appreciate you taking the time to leave us your comments. It's great to hear you feel well informed about Mum's condition and that everyone is polite and caring.

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Review from Helene P (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff and carers at St Mary's are very kind and considerate. Mum has been here for 8-months nor and she loves it. She has a great choice of meals and she always looked well dressed and cared for. I have not been able to view the facility as it's entirely due to Covid restrictions hence the recommendation
of likely. Mum's room never smells, so that indicates to me that the cleaning facilities are very good.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your feedback. It is always so nice to hear our staff described as "kind and considerate". We are glad to hear Mum is enjoying the meals cooked by the chefs!

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Review from M S (Son of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Mary's Care Home is a very good care home; they have nice staff who are caring and helpful. There seem to be consistent members of staff with few new faces. My mother is treated with dignity, and she always has clean clothes that are changed regularly. Very good choice. Thank you.

Reply from Emily Wilson, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you so much for sharing your lovely review with us; we really appreciate you taking the time to leave us your kind words. We are so pleased to hear that you're happy with the care your Mother is receiving in our home. Please let us know if there is anything we can do.

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Review from Mary S (Sister of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at St Mary's since late last year and has settled in well. All the staff are very kind and caring, and I am kept up to date with her care by regular phone calls from staff who are very friendly and reassuring. I know my sister is having the best care.

Reply from Emily Wilson, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for taking the time to leave us your kind review; we really appreciate receiving your lovely feedback. We are so pleased that hear that your sister settled in well at St Mary's and that you have peace of mind knowing she is in our care. Please let us know if there is anything more we can do for you and your family.

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Review from Denise C (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being cared for as if she was a member of the carers own family. I have a video call every Thursday afternoon, and because Mum is deaf, a carer stays with her to assist her. I can see the difference, what she is receiving, is doing her the world of good.

Reply from Melanie Cope, Customer Service Adviser at St Mary's Care Home

Thank you so much for taking the time to leave us your incredibly lovely comments. We are so pleased that you're happy with the care and attention provided for your Mum. Please let us know if there is anything further we can do for you and your family.

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Review from Lucy M (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t express how fantastic St Mary’s is. From the day we looked around the home for our Mum (2 years ago) until now, the service and the staff are faultless. We feel extremely lucky that Mum is being cared for in such a dignified manner. First-class. Thank you.

Reply from Emily Wilson, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you so much for your review, your kind words are so appreciated by us. We are so pleased that you can feel at ease, knowing that all of your Mum's needs are being met in our home.

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for St Mary's Care Home is calculated as follows: ( (383 Excellents x 5) + (114 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 512 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Aug 2025

St Mary's is a well-established home, we welcoming residents with a range of residential and nursing care needs. That includes those living with Huntington’s, Parkinson’s or a learning disability.

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Awards / Recognitions (7)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Mary's Care Home to verify any information. View our terms and conditions. St Mary's Care Home has an Enhanced Service - more info.