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Care Home Owned by Bupa Care Homes in Cardiff

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bupa Care Homes in Cardiff

Only the locations & reviews in Cardiff for Bupa Care Homes are showing below.

View the details of all 112 locations (with 10653 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Cardiff (1)

 - Browse 1 Care Home owned by Bupa Care Homes in Cardiff
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Heol Don Care Home
Whitchurch, Cardiff CF14 2AU 
9.8 147 reviews
Heol Don Care Home, Cardiff, Cardiff
"By and large, we are very happy with the care my mother is receiving at Heol Don. Most of the staff are wonderful and professional. Some…"   Read all 147 reviews
  • from £1,600 / week
  • 78 Rooms
Location Type Care Home

Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Mental Health Care

Bupa Care Homes Reviews in Cardiff (147)

9.7

Bupa Care Homes has a Group Review Score of 9.7 (9.659) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

Heol Don Care Home

from E R (Daughter of Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
By and large, we are very happy with the care my mother is receiving at Heol Don. Most of the staff are wonderful and professional. Some are exceptional, and I wish I could name them! There have been just a couple of instances where I felt mum was slightly infantilised - once where she wasn't believed
when she said she wasn't ready to get into her pyjamas because my sister was due to visit, and once when she was told her daughter had phoned to ask for her to be washed, which was not the case.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care HomeThank you for your feedback. It is always lovely to hear our staff described as wonderful and professional. We will certainly pass your comments on to the management team about the instances you have mentioned where your Mum felt she was not fully heard. Thank you again for your review.
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Review of

Heol Don Care Home

from Helen W (Daughter of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has only been in Heol Don Care Home for 3 weeks, and in that time, I cannot fault her care and support; nothing is too much trouble.
She has a lovely room with French doors overlooking the gardens.
The food and activities are excellent.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care HomeThank you for your lovely review. It is always nice to hear from family members feeling like their loved one is well cared for.Thank you for choosing Heol Don.
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Review of

Heol Don Care Home

from Nigel P (Friend of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm a friend, but I have found everybody very helpful & kind. Looks very much like a hotel, so I would enjoy living here myself.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care HomeThank you for your lovely review. We are so pleased that you found the staff to be so kind and helpful when you have come to visit. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We are looking forward to seeing you when you visit again.
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Review of

Heol Don Care Home

from Eleanor T (Sister of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has dementia with lewey bodies and was unable to look after himself (even in assisted care). Last Christmas was shocking for him and all of us who try to support him. What a difference since he moved into the brilliant Heol Don Care Home in early October.


This is a disease that doesn't

normally lead the patient to be particularly positive about anything. Gareth's assessment today " I hit the Jackpot"! - he was really looking forward to enjoying his Christmas Dinner and Christmas with such a caring team!


I saw all the wonderful efforts that the brilliant staff prepared for Christmas when I visited on Monday. My family's sincere thanks to you all!!! What a superb and caring Team!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care HomeThank you for your lovely review. It is always nice to hear from family members feeling like their loved one is well cared for and it's great to hear your Brother feels like he "hit the jackpot" at Heol Don! Thank you again for your kind words.
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Review of

Heol Don Care Home

from N G (Friend of Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gemma was excellent and provided the most friendly and warm welcome, and was so kind to the residents. She went above and beyond and treated us with the upmost respect, and helped us to navigate the facility with ease.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care HomeThank you for your lovely review. We are happy to hear you felt welcomed by Gemma on your recent visit. We look forward to seeing you again soon.
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Review of

Heol Don Care Home

from Neil W (Son of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can not speak highly enough about the staff at Heol Don - the care team are fabulous and are so patient and accommodating. The entertainment team are super and really engage the residents. There is a real community feel.
The facilities are top class which really make it feel like a 'home''.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care HomeWe appreciate you sharing your experience with our home. Hearing that our care brings you peace of mind truly means so much to us. Thank you for recognizing the effort our activities team put into creating meaningful moments with residents. We're committed to continuing to support you and your family in every way we can.
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Review of

Heol Don Care Home

from Sara J (Sister of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always lovely, always helpful when I visit, Gemma was fab on my last visit bringing us a pot of tea and biscuits, made us feel so welcome.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care HomeThank you for taking the time to leave your comments. We are so pleased to hear that you were made to feel so welcome on your visit to the home. We are looking forward to welcoming you back again.
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Review of

Heol Don Care Home

from Christine B (Sister of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always lots to do & Gemma is always helpful & very friendly.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care HomeThank you for your review. We are pleased to hear that you have found the staff to be friendly and helpful. Please don't hesitate to reach out if there is anything more we can do.
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Review of

Heol Don Care Home

from G C (Sister of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gemma was full of energy when we last visited. She gave us tea and biscuits, which helped for a relaxed visit with my sister. We felt very welcome.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care HomeThank you for leaving your review. We are so pleased to hear that you have enjoyed your visit to Heol Don and that you were made to feel so welcome. We are looking forward to seeing you again.
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Review of

Heol Don Care Home

from W H (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff and management of the home have been excellent. Our Mum has been treated with dignity and respect and has settled into the home really well. Her room is always spotlessly clean, and she looks clean, happy and well cared for. The meals are always lovely, and she is encouraged to be involved
in all the activities. Having a hair salon on site is a real bonus, and knowing that the doctor is visiting on a regular basis gives peace of mind. Being able to be included in activities is great, and knowing we can book a lunch/meal with her is really nice.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care HomeYour review means a great deal to our team and we're so grateful you shared your experience. We are very happy to hear you can feel at ease with your mother in our care. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Heol Don Care Home

from Patrick D (Cousin of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 93 year old cousin has been made very welcome here whilst she recovers from a hip operation. The home was very responsive when we were first in touch, very flexible re admission dates, and spoke with us about how long my cousin will stay. Everyone has been very kind, and my cousin is doing well.
Reply from Fran Donno, Customer Service Adviser at Heol Don Care HomeWe appreciate you sharing your experience with our home. It is wonderful to hear that your cousin has settled in comfortably with us and we want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Heol Don Care Home

from Sian H (Daughter of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum, Margaret, has been staying at Heol Don for convalescent care since 23rd Sept after a 3 week hospital stay for a fractured femur. She wasn't keen on the idea of a care home, but has enjoyed her stay and the staff and other residents have her very welcome. A care package for her return home should
be in place soon. This has been so much better for her than having to stay in hospital! ( Only criticism 'No broadband on TV')
Reply from Fran Donno, Customer Service Adviser at Heol Don Care HomeIt's always encouraging to read reviews like this. We are pleased to hear that your Mum has enjoyed her stay so far and it's lovely to know that you feel reassured that your Mum is safe and well looked after. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review of

Heol Don Care Home

from J R (Respite Resident) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a total hip replacement in June. Feeling very vulnerable afterwards, I decided to go into the care home for 2 weeks. The stay there helped me to make a really good recovery. I am able to do much more than I thought, thanks to the care I received.
Thank you everyone at Heol Don Care Home!
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care HomeWe appreciate you sharing your experience with our home. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Thank you for choosing Heol Don Care Home for your stay.
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Review of

Heol Don Care Home

from Carol H (Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed my time here. Everyone, especially Kym and Ryan, has gone above and beyond in my time here. Food is lovely, plenty of choice.
Reply from David Mclean, Customer Service Adviser at Heol Don Care HomeIt's always encouraging to read reviews like this, and thank you for taking the time to share your kind words. We will certainly pass your comments on to the manager, as well as Kym and Ryan. Please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review of

Heol Don Care Home

from Gloria H (Respite Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I arrived, I was welcomed by everyone I came in contact with. Help is readily available from anyone member of staff and always with a ready smile. Food is sooo good and very varied.
I literally have no complaints about anything. Lots to do, and all are welcome.
Reply from David Mclean, Customer Service Adviser at Heol Don Care HomeWe appreciate you sharing your experience with our home. We are very happy to hear you felt at ease in our care and hope Heol Don care home did everything possible to make the transition as easy as possible. Hopefully you will go away from this feeling like you received the best possible care and thank you for choosing our care home for your stay.
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Review of

Heol Don Care Home

from Mavis S (Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From my experience, the home is excellent. I believe you are very fortunate to have such an excellent workforce.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care HomeThank you for your kind words. It is always nice to hear words like "excellent" being used to describe our care. Thank you for choosing Heol Don care home name for your stay.
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Review of

Heol Don Care Home

from B M (Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The majority of the people who work here are friendly & understanding. The food is excellent. My room is well-equipped and comfortable. The laundry & cleaning staff are very helpful. The activities are varied - plenty of options available.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care HomeWe appreciate you taking the time to leave us your comments. We are happy to hear you feel like a part of our Heol Don family. We are also pleased to hear that you like the food and the activities! Thank you for choosing us for your stay.
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Review of

Heol Don Care Home

from G W (Daughter of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has had previous stays for convalescence post surgery and for respite to cover a family holiday, and has always been very happy and well looked after. This time it was an emergency post-surgery for nursing care. Once again, she is happy to be here with staff who know her and go to great lengths
to care for her and make her stay as happy as possible. She loves the exercise classes and welcomes the church service on a Sunday.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care HomeThank you for taking the time to leave your review. We are glad to hear that your mum has enjoyed her respite stays at Heol Don and we are pleased to hear that she enjoyed the numerous activities and services that the home has to offer. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review of

Heol Don Care Home

from Rob M (Son-in-law of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law requires quite a high level of nursing care. This care commitment has increased over the last few years that he's been at this care home. Even though he's high maintenance, he is included in every activity that they offer at the centre. This is so reassuring to know as some of the days
I'm sure could appear to him to be long. The activities on offer are varied and I always feel appropriate to all ages and abilities. Indoors or outdoors (whether permitting), the activities vary from hands on to full participation (live entertainment). I'm always pleased to hear about what's on offer that week from the weekly diary he's given at the start of the week.
Reply from Fran Donno, Customer Service Adviser at Heol Don Care HomeThank you for your kind review. It is so wonderful to hear that your Father In Law is enjoying the variety of activities that are provided and that he feels like a part of our Heol Don family. We are very happy to hear you can feel at ease with your loved one in our care and please let us know if there is anything we can do to make your Father In Law's stay as comfortable as possible.
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Review of

Heol Don Care Home

from Sue M (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother experienced a number of seizures during a meal time, which is a very busy time. The staff were outstanding. From the house keeping staff to qualified staff members both carers and nurses, they helped with my mother not just with the initial first aid but the whole package of care. She arrived
to hospital safely and then after being discharged from the hospital they were very warm with their welcome back. It is so reassuring that there is a high level of professionalism within all members of the staff team at this centre.
Reply from Fran Donno, Customer Service Adviser at Heol Don Care HomeThank you for your lovely words. We are glad to help you and your family through such a difficult time and we are happy to hear that you and your Mother feel supported by our staff at Heol Don Care Home. We are so pleased to hear you feel like a part of our Heol Don family. We hope to continue providing your loved one with the best possible care.
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Awards / Recognitions (9)

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