Care Home Owned by Bupa Care Homes in Cardiff
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Cardiff for Bupa Care Homes are showing below.
View the details of all 113 locations (with 10422 reviews) owned by Bupa Care Homes
Bupa Care Homes Locations in Cardiff (1)
Heol Don Care Home
9.6
136 reviews
Whitchurch, Cardiff CF14 2AU
"My mum, Margaret, has been staying at Heol Don for convalescent care since 23rd Sept after a 3 week hospital stay for a fractured femur.…" Read all 136 reviews
Location Type Care Home
Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for short or long term requirements including respite,… Read more about Heol Don Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Palliative Care
- Mental Health
- 78 Rooms
- from £1,600 / week
Bupa Care Homes Reviews in Cardiff (136)
9.7
Bupa Care Homes has a Group Review Score of 9.7 (9.679) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.
Review of
Heol Don Care Home
from Sian H (Daughter of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum, Margaret, has been staying at Heol Don for convalescent care since 23rd Sept after a 3 week hospital stay for a fractured femur. She wasn't keen on the idea of a care home, but has enjoyed her stay and the staff and other residents have her very welcome. A care package for her return home should
be in place soon. This has been so much better for her than having to stay in hospital! ( Only criticism 'No broadband on TV')
Reply from Fran Donno, Customer Service Adviser at Heol Don Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Heol Don Care Home
from J R (Respite Resident) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I had a total hip replacement in June. Feeling very vulnerable afterwards, I decided to go into the care home for 2 weeks. The stay there helped me to make a really good recovery. I am able to do much more than I thought, thanks to the care I received.
Thank you everyone at Heol Don Care Home!
Thank you everyone at Heol Don Care Home!
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Heol Don Care Home
from Carol H (Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have enjoyed my time here. Everyone, especially Kym and Ryan, has gone above and beyond in my time here. Food is lovely, plenty of choice.
Reply from David Mclean, Customer Service Adviser at Heol Don Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Heol Don Care Home
from Gloria H (Respite Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
From the moment I arrived, I was welcomed by everyone I came in contact with. Help is readily available from anyone member of staff and always with a ready smile. Food is sooo good and very varied.
I literally have no complaints about anything. Lots to do, and all are welcome.
I literally have no complaints about anything. Lots to do, and all are welcome.
Reply from David Mclean, Customer Service Adviser at Heol Don Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Heol Don Care Home
from Mavis S (Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
From my experience, the home is excellent. I believe you are very fortunate to have such an excellent workforce.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Heol Don Care Home
from B M (Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The majority of the people who work here are friendly & understanding. The food is excellent. My room is well-equipped and comfortable. The laundry & cleaning staff are very helpful. The activities are varied - plenty of options available.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Heol Don Care Home
from G W (Daughter of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has had previous stays for convalescence post surgery and for respite to cover a family holiday, and has always been very happy and well looked after. This time it was an emergency post-surgery for nursing care. Once again, she is happy to be here with staff who know her and go to great lengths
to care for her and make her stay as happy as possible. She loves the exercise classes and welcomes the church service on a Sunday.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Heol Don Care Home
from Rob M (Son-in-law of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father-in-law requires quite a high level of nursing care. This care commitment has increased over the last few years that he's been at this care home. Even though he's high maintenance, he is included in every activity that they offer at the centre. This is so reassuring to know as some of the days
I'm sure could appear to him to be long. The activities on offer are varied and I always feel appropriate to all ages and abilities. Indoors or outdoors (whether permitting), the activities vary from hands on to full participation (live entertainment). I'm always pleased to hear about what's on offer that week from the weekly diary he's given at the start of the week.
Reply from Fran Donno, Customer Service Adviser at Heol Don Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Heol Don Care Home
from Sue M (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother experienced a number of seizures during a meal time, which is a very busy time. The staff were outstanding. From the house keeping staff to qualified staff members both carers and nurses, they helped with my mother not just with the initial first aid but the whole package of care. She arrived
to hospital safely and then after being discharged from the hospital they were very warm with their welcome back. It is so reassuring that there is a high level of professionalism within all members of the staff team at this centre.
Reply from Fran Donno, Customer Service Adviser at Heol Don Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Heol Don Care Home
from S M (Son of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Father enjoyed his stay in what he came to speak of as his home. Staff not only cared for him but also treated him as a friend.
Reply from Fran Donno, Customer Service Adviser at Heol Don Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Heol Don Care Home
from M M (Daughter of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I travel from overseas to visit my relative every year. I am always impressed by the facilities and the level of care provided. Despite the long gaps between my visits, the staff remember me by name and are always friendly and helpful. The manager has always provided assistance when asked and facilitated
my ongoing communication between my relative and me when I am overseas. Thank you.
Reply from Fran Donno, Customer Service Adviser at Heol Don Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Heol Don Care Home
from Heather R (Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Everyone in the home makes it feel like my home. Staff are friendly, always willing to accommodate my needs. The housekeeping team go above and beyond for me. The SHK even does my shopping regularly. Couldn't manage without her.
Reply from Fran Donno, Customer Service Adviser at Heol Don Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Heol Don Care Home
from Kathryn S (Wife of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff in the home were both welcoming and positive, more than ready to help in any way and took trouble to accommodate individual likes and preferences, such as when my husband was taken out to the park in the minibus and put next to an open window (he gets travel sick), with classical music playing
(which he enjoys). We rang a few times to see how he was getting on and were always given a detailed reply, and were able to speak to him on the phone. I found the in house laundry very good, with careful attention given to clothes requiring a gentle wash, so nothing got mangled or lost in the system. All in all, a positive experience.
Reply from Lisa Henderson, Customer Care Advisor at Heol Don Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Heol Don Care Home
from Diane G (Sister of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have enjoyed seeing my sister blossom under your care. The activities are varied and she joins in with anticipation. The facilities are always clean, and the staff willing to engage with you. Such a pleasant place to spend time.
Reply from David Mclean, Customer Service Adviser at Heol Don Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Heol Don Care Home
from E B (Granddaughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Heol Don is a lovely, clean, comfortable home for my Grandmother. Staff are so friendly, and the quality of care is excellent. Very happy knowing she is safe and well there.
Reply from Fran Donno, Customer Service Adviser at Heol Don Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Heol Don Care Home
from C J (Friend of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very friendly atmosphere. Excellent staff. Very clean.
Reply from Lisa Henderson, Customer Care Advisor at Heol Don Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Heol Don Care Home
from Eirian H (Sister of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister was given all the support and love when she first came to live in Heol Don. All the staff are friendly and are happy to adjust to my sister's needs.
There are many daily activities to suit all needs and I am able to join here in these activities.
There are many daily activities to suit all needs and I am able to join here in these activities.
Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Heol Don Care Home
from C G (Friend of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The care home has a friendly atmosphere and I find the staff very pleasant and helpful. Rooms are very pleasant if a little small to be in for such a long time. The only criticism is that food plates can be often left in the room for hours and I understand that it can be lonely in the evening without
anyone popping in to chat. However, the staff I have met - nurses, those delivering meals/snacks, laundry etc. are all lovely, helpful and brighten up the day of residents. Having the hairdresser, chiropodist, Dr on hand is very good.
Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Heol Don Care Home
from Louise M (Daughter of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother lives with me and goes into Heol Don for respite. Every time we arrive, Mum is given the biggest welcome. Lots of the team, with the many different roles, are friendly and professional. There are some members of the team who really go above and beyond to make my mother feel at home. My mum
is very quiet, so every time someone makes an effort to spend time with her, it makes such a difference. Lots of activities, co-ordinated incredibly well. The entire home is spotlessly clean and the food is to a very high standard. The gardens are beautifully kept. Recently, I overheard one of the permanent residents say, " I love it here!"
For respite care, Heol Don is a care home I would recommend.
For respite care, Heol Don is a care home I would recommend.
Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Heol Don Care Home
from B B (Son of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother feels at home, she even said "did we used to live here?".
There is a warm homely atmosphere and the staff are helpful and caring.
Mum seems happy and well cared for, and the activities are both stimulating and fun. I have joined in a few times!
There is a warm homely atmosphere and the staff are helpful and caring.
Mum seems happy and well cared for, and the activities are both stimulating and fun. I have joined in a few times!
Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Loading...
Awards / Recognitions (8)
Loading...
Loading
Loading
Loading
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bupa Care Homes to verify any information. View our terms and conditions. Bupa Care Homes has a Platinum Service – more info.