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Care Homes Owned by Bupa Care Homes in Cardiff

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Bupa Care Homes Locations in Cardiff (1)

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1 Care Home owned by Bupa Care Homes in Cardiff

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Heol Don Care Home
Whitchurch, Cardiff CF14 2AU
9.9153 Reviews
Bupa Care Homes
Heol Don Care Home
"My wife recently spent two weeks at Heol Don for respite care. During the stay, she received excellent care from nursing and caring staff,..."Read all 153 reviews

from £1,600 / week78 rooms

Location Type: Care Home

Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • Mental Health Care

Bupa Care Homes Reviews in Cardiff (153)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.633) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Showing 153 reviews matching selected criteria
Review of Heol Don Care Home from R D (Husband of Resident) published on 7 August 2026 Submitted via Website•
Overall Experience
My wife recently spent two weeks at Heol Don for respite care. During the stay, she received excellent care from nursing and caring staff, who were so attentive. The room was spacious, with a lovely view. Food was very good and the catering staff went out of their way to meet any dietary requirements and would even bring the meal to the room if desired.
A variety of activities were well organised throughout the week and my wife enjoyed the Sunday service, residents choir, concert with a professional harpist and art activity. All were organised by a very enthusiastic member of staff.
My initial enquiry was treated very professionally by a friendly and welcoming receptionist who gave a good impression of the overall management at the home.

Thank you so much to all members of staff who made the stay a pleasurable experience.

↩Reply from Megan O'Connor, Customer Service Adviser at Heol Don Care Home

Thank you for your lovely review. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We're pleased to know the meals hit the mark!...  

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Review of Heol Don Care Home from Janet H (Niece of Resident) published on 7 August 2026 Submitted via Website•
Overall Experience

My aunt went into Heol Don in December 2025, initially for respite but remained there until she passed away yesterday.

I could not be happier with the care provided, particularly towards the end of my aunt's life. The carers on her unit treated her with care and respect. They also supported us at every opportunity.

We had the opportunity to have lunch, with my aunt, a few time. Again we were treated really well.

We dealt with the administration staff, Sally and Beverly, who always supported us and gave us there time.

I was very happy that we chose Heol Don to care for my aunt.

↩Reply from Megan O'Connor, Customer Service Adviser at Heol Don Care Home

We're so grateful that you've taken the time to share your thoughts. It is lovely to hear that Heol Don took great care of not only your Aunt, but yourself / your family too. We are saddened to hear about your loss, however, we hope you go away from this experience feeling as though your loved one...  

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Review of Heol Don Care Home from Steve W (Son of Resident) published on 12 May 2026 Submitted via Website•
Overall Experience

We have been extremely impressed with Heol Don care home and its staff. It was such a relief to find somewhere for Dad that felt like the perfect place for him - safe, friendly, fun, and giving enough freedom to roam in the lovely, self-contained gardens. Dad has early onset dementia and Heol Don is ideal for him. The staff are always friendly and upbeat, creating a positive and vibrant atmosphere. We would thoroughly recommend this care home.

↩Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your feedback. It is lovely to hear you describe our home and safe, friendly and fun. Thank you again for your recommendation.

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Review of Heol Don Care Home from C M (Granddaughter of Resident) published on 13 April 2026 Submitted via Postal Card•
Overall Experience
I was pleased with my visit to see my nan. Food was good. We booked the visiting room. Staff were friendly and welcoming.
The place felt comfortable and clean. Lots of staff around, so it seems busy in a good way.

Only comment, when we arrived (first visit), we didn't know the code or where to go. But did get the attention of staff who put us in the lift.

↩Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your feedback. It is great to hear that you found our staff to be friendly and welcoming and that the home was clean and comfortable. We look forward to seeing you for another visit again soon.

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Review of Heol Don Care Home from Stuart M (Son of Resident) published on 10 April 2026 Submitted via Postal Card•
Overall Experience
Visited my mother, a new resident at Heol Don. She is settling in very well and is being very well looked after.

We visited on Mother's Day, very nice welcoming atmosphere and had a lovely lunch organised by Steve and his team and had a nice long visit. Thanks.

↩Reply from Fran Donno, Customer Service Adviser at Heol Don Care Home

We appreciate you sharing your experience with our home. It is wonderful to hear that your Mother has settled in comfortably with us and that she is being well looked after. Thank you for recognizing the care and dedication of our team. Please don't hesitate to reach out if there's anything more we can do.

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Review of Heol Don Care Home from R B (Aunt of Resident) published on 7 April 2026 Submitted via Postal Card•
Overall Experience

Beautiful place, lovely room. Clean and bright. Wonderful staff, delicious fresh food.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care Home

Thank you for your lovely review. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. Mealtimes are such an important part of daily life and it's lovely to hear that you find them enjoyable. Please don't hesitate to reach out if there's anything more we can do.

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Review of Heol Don Care Home from E R (Daughter of Resident) published on 17 March 2026 Submitted via Postal Card•
Overall Experience

By and large, we are very happy with the care my mother is receiving at Heol Don. Most of the staff are wonderful and professional. Some are exceptional, and I wish I could name them! There have been just a couple of instances where I felt mum was slightly infantilised - once where she wasn't believed when she said she wasn't ready to get into her pyjamas because my sister was due to visit, and once when she was told her daughter had phoned to ask for her to be washed, which was not the case.

↩Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your feedback. It is always lovely to hear our staff described as wonderful and professional. We will certainly pass your comments on to the management team about the instances you have mentioned where your Mum felt she was not fully heard. Thank you again for your review.

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Review of Heol Don Care Home from Helen W (Daughter of Resident) published on 9 March 2026 Submitted via Postal Card•
Overall Experience
My mother has only been in Heol Don Care Home for 3 weeks, and in that time, I cannot fault her care and support; nothing is too much trouble.
She has a lovely room with French doors overlooking the gardens.

The food and activities are excellent.

↩Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is well cared for.Thank you for choosing Heol Don.

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Review of Heol Don Care Home from Nigel P (Friend of Resident) published on 20 January 2026 Submitted via Postal Card•
Overall Experience

I'm a friend, but I have found everybody very helpful & kind. Looks very much like a hotel, so I would enjoy living here myself.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care Home

Thank you for your lovely review. We are so pleased that you found the staff to be so kind and helpful when you have come to visit. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We are looking forward to seeing you when you visit again.

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Review of Heol Don Care Home from Eleanor T (Sister of Resident) published on 12 January 2026 Submitted via Website•
Overall Experience
My brother has dementia with lewey bodies and was unable to look after himself (even in assisted care). Last Christmas was shocking for him and all of us who try to support him. What a difference since he moved into the brilliant Heol Don Care Home in early October.
This is a disease that doesn't normally lead the patient to be particularly positive about anything. Gareth's assessment today " I hit the Jackpot"! - he was really looking forward to enjoying his Christmas Dinner and Christmas with such a caring team!

I saw all the wonderful efforts that the brilliant staff prepared for Christmas when I visited on Monday. My family's sincere thanks to you all!!! What a superb and caring Team!

↩Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is well cared for and it's great to hear your Brother feels like he "hit the jackpot" at Heol Don! Thank you again for your kind words.

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Review of Heol Don Care Home from N G (Friend of Resident) published on 12 January 2026 Submitted via Postal Card•
Overall Experience

Gemma was excellent and provided the most friendly and warm welcome, and was so kind to the residents. She went above and beyond and treated us with the upmost respect, and helped us to navigate the facility with ease.

↩Reply from Alison Horridge, Customer Advisor on behalf of the team at Heol Don Care Home

Thank you for your lovely review. We are happy to hear you felt welcomed by Gemma on your recent visit. We look forward to seeing you again soon.

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Review of Heol Don Care Home from Neil W (Son of Resident) published on 9 January 2026 Submitted via Postal Card•
Overall Experience
Can not speak highly enough about the staff at Heol Don - the care team are fabulous and are so patient and accommodating. The entertainment team are super and really engage the residents. There is a real community feel.

The facilities are top class which really make it feel like a 'home''.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care Home

We appreciate you sharing your experience with our home. Hearing that our care brings you peace of mind truly means so much to us. Thank you for recognizing the effort our activities team put into creating meaningful moments with residents. We're committed to continuing to support you and your family in every way we can.

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Review of Heol Don Care Home from Sara J (Sister of Resident) published on 9 January 2026 Submitted via Postal Card•
Overall Experience

The staff are always lovely, always helpful when I visit, Gemma was fab on my last visit bringing us a pot of tea and biscuits, made us feel so welcome.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care Home

Thank you for taking the time to leave your comments. We are so pleased to hear that you were made to feel so welcome on your visit to the home. We are looking forward to welcoming you back again.

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Review of Heol Don Care Home from Christine B (Sister of Resident) published on 9 January 2026 Submitted via Postal Card•
Overall Experience

Always lots to do & Gemma is always helpful & very friendly.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care Home

Thank you for your review. We are pleased to hear that you have found the staff to be friendly and helpful. Please don't hesitate to reach out if there is anything more we can do.

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Review of Heol Don Care Home from G C (Sister of Resident) published on 9 January 2026 Submitted via Postal Card•
Overall Experience

Gemma was full of energy when we last visited. She gave us tea and biscuits, which helped for a relaxed visit with my sister. We felt very welcome.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care Home

Thank you for leaving your review. We are so pleased to hear that you have enjoyed your visit to Heol Don and that you were made to feel so welcome. We are looking forward to seeing you again.

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Review of Heol Don Care Home from W H (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card•
Overall Experience

The care staff and management of the home have been excellent. Our Mum has been treated with dignity and respect and has settled into the home really well. Her room is always spotlessly clean, and she looks clean, happy and well cared for. The meals are always lovely, and she is encouraged to be involved in all the activities. Having a hair salon on site is a real bonus, and knowing that the doctor is visiting on a regular basis gives peace of mind. Being able to be included in activities is great, and knowing we can book a lunch/meal with her is really nice.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care Home

Your review means a great deal to our team and we're so grateful you shared your experience. We are very happy to hear you can feel at ease with your mother in our care. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Please don't hesitate to reach out if there's anything more we can do.

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Review of Heol Don Care Home from Patrick D (Cousin of Resident) published on 25 November 2025 Submitted via Postal Card•
Overall Experience

My 93 year old cousin has been made very welcome here whilst she recovers from a hip operation. The home was very responsive when we were first in touch, very flexible re admission dates, and spoke with us about how long my cousin will stay. Everyone has been very kind, and my cousin is doing well.

↩Reply from Fran Donno, Customer Service Adviser at Heol Don Care Home

We appreciate you sharing your experience with our home. It is wonderful to hear that your cousin has settled in comfortably with us and we want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Please don't hesitate to reach out if there's anything more we can do.

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Review of Heol Don Care Home from Sian H (Daughter of Resident) published on 6 November 2025 Submitted via Postal Card•
Overall Experience

My mum, Margaret, has been staying at Heol Don for convalescent care since 23rd Sept after a 3 week hospital stay for a fractured femur. She wasn't keen on the idea of a care home, but has enjoyed her stay and the staff and other residents have her very welcome. A care package for her return home should be in place soon. This has been so much better for her than having to stay in hospital! ( Only criticism 'No broadband on TV')

↩Reply from Fran Donno, Customer Service Adviser at Heol Don Care Home

It's always encouraging to read reviews like this. We are pleased to hear that your Mum has enjoyed her stay so far and it's lovely to know that you feel reassured that your Mum is safe and well looked after. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review of Heol Don Care Home from J R (Respite Resident) published on 3 November 2025 Submitted via Postal Card•
Overall Experience
I had a total hip replacement in June. Feeling very vulnerable afterwards, I decided to go into the care home for 2 weeks. The stay there helped me to make a really good recovery. I am able to do much more than I thought, thanks to the care I received.

Thank you everyone at Heol Don Care Home!

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care Home

We appreciate you sharing your experience with our home. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Thank you for choosing Heol Don Care Home for your stay.

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Review of Heol Don Care Home from Carol H (Resident / Service User) published on 22 October 2025 Submitted via Postal Card•
Overall Experience

I have enjoyed my time here. Everyone, especially Kym and Ryan, has gone above and beyond in my time here. Food is lovely, plenty of choice.

↩Reply from David Mclean, Customer Service Adviser at Heol Don Care Home

It's always encouraging to read reviews like this, and thank you for taking the time to share your kind words. We will certainly pass your comments on to the manager, as well as Kym and Ryan. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

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