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Care Home Owned by Bupa Care Homes in Cardiff

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bupa Care Homes in Cardiff

Only the locations & reviews in Cardiff for Bupa Care Homes are showing below.

View the details of all 113 locations (with 10364 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Cardiff (1)

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1 Care Home owned by Bupa Care Homes in Cardiff
Heol Don Care Home

Whitchurch, Cardiff CF14 2AU 

9.6 134 reviews
"I have enjoyed my time here. Everyone, especially Kym and Ryan, has gone above and beyond in my time here. Food is lovely, plenty of…"   Read all 134 reviews
Location Type Care Home

Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for short or long term requirements including respite,… Read more about Heol Don Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Palliative Care
  • Mental Health
  • 78 Rooms
  • from £1,600 / week

Bupa Care Homes Reviews in Cardiff (134)

9.7

Bupa Care Homes has a Group Review Score of 9.7 (9.676) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

Heol Don Care Home

from Carol H (Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed my time here. Everyone, especially Kym and Ryan, has gone above and beyond in my time here. Food is lovely, plenty of choice.
Reply from David Mclean, Customer Service Adviser at Heol Don Care Home

It's always encouraging to read reviews like this, and thank you for taking the time to share your kind words. We will certainly pass your comments on to the manager, as well as Kym and Ryan. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review of

Heol Don Care Home

from Gloria H (Respite Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I arrived, I was welcomed by everyone I came in contact with. Help is readily available from anyone member of staff and always with a ready smile. Food is sooo good and very varied.
I literally have no complaints about anything. Lots to do, and all are welcome.
Reply from David Mclean, Customer Service Adviser at Heol Don Care Home

We appreciate you sharing your experience with our home. We are very happy to hear you felt at ease in our care and hope Heol Don care home did everything possible to make the transition as easy as possible. Hopefully you will go away from this feeling like you received the best possible care and thank you for choosing our care home for your stay.

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Review of

Heol Don Care Home

from Mavis S (Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From my experience, the home is excellent. I believe you are very fortunate to have such an excellent workforce.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care Home

Thank you for your kind words. It is always nice to hear words like "excellent" being used to describe our care. Thank you for choosing Heol Don care home name for your stay.

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Review of

Heol Don Care Home

from B M (Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The majority of the people who work here are friendly & understanding. The food is excellent. My room is well-equipped and comfortable. The laundry & cleaning staff are very helpful. The activities are varied - plenty of options available.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear you feel like a part of our Heol Don family. We are also pleased to hear that you like the food and the activities! Thank you for choosing us for your stay.

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Review of

Heol Don Care Home

from G W (Daughter of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has had previous stays for convalescence post surgery and for respite to cover a family holiday, and has always been very happy and well looked after. This time it was an emergency post-surgery for nursing care. Once again, she is happy to be here with staff who know her and go to great lengths
to care for her and make her stay as happy as possible. She loves the exercise classes and welcomes the church service on a Sunday.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care Home

Thank you for taking the time to leave your review. We are glad to hear that your mum has enjoyed her respite stays at Heol Don and we are pleased to hear that she enjoyed the numerous activities and services that the home has to offer. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

Heol Don Care Home

from Rob M (Son-in-law of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law requires quite a high level of nursing care. This care commitment has increased over the last few years that he's been at this care home. Even though he's high maintenance, he is included in every activity that they offer at the centre. This is so reassuring to know as some of the days
I'm sure could appear to him to be long. The activities on offer are varied and I always feel appropriate to all ages and abilities. Indoors or outdoors (whether permitting), the activities vary from hands on to full participation (live entertainment). I'm always pleased to hear about what's on offer that week from the weekly diary he's given at the start of the week.
Reply from Fran Donno, Customer Service Adviser at Heol Don Care Home

Thank you for your kind review. It is so wonderful to hear that your Father In Law is enjoying the variety of activities that are provided and that he feels like a part of our Heol Don family. We are very happy to hear you can feel at ease with your loved one in our care and please let us know if there is anything we can do to make your Father In Law's stay as comfortable as possible.

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Review of

Heol Don Care Home

from Sue M (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother experienced a number of seizures during a meal time, which is a very busy time. The staff were outstanding. From the house keeping staff to qualified staff members both carers and nurses, they helped with my mother not just with the initial first aid but the whole package of care. She arrived
to hospital safely and then after being discharged from the hospital they were very warm with their welcome back. It is so reassuring that there is a high level of professionalism within all members of the staff team at this centre.
Reply from Fran Donno, Customer Service Adviser at Heol Don Care Home

Thank you for your lovely words. We are glad to help you and your family through such a difficult time and we are happy to hear that you and your Mother feel supported by our staff at Heol Don Care Home. We are so pleased to hear you feel like a part of our Heol Don family. We hope to continue providing your loved one with the best possible care.

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Review of

Heol Don Care Home

from S M (Son of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Father enjoyed his stay in what he came to speak of as his home. Staff not only cared for him but also treated him as a friend.
Reply from Fran Donno, Customer Service Adviser at Heol Don Care Home

Thank you for your kind comments. We are happy to hear that your Father felt like a part of our Heol Don family and that he enjoyed his stay. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

Heol Don Care Home

from M M (Daughter of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I travel from overseas to visit my relative every year. I am always impressed by the facilities and the level of care provided. Despite the long gaps between my visits, the staff remember me by name and are always friendly and helpful. The manager has always provided assistance when asked and facilitated
my ongoing communication between my relative and me when I am overseas. Thank you.
Reply from Fran Donno, Customer Service Adviser at Heol Don Care Home

Thank you for your kind words. It is wonderful to hear that you are impressed with the facilities, staff and the standards of care provided at Heol Don Care Home. It is always lovely to hear words like "Friendly" and "Helpful" being used to describe our staff and we are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care.

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Review of

Heol Don Care Home

from Heather R (Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone in the home makes it feel like my home. Staff are friendly, always willing to accommodate my needs. The housekeeping team go above and beyond for me. The SHK even does my shopping regularly. Couldn't manage without her.
Reply from Fran Donno, Customer Service Adviser at Heol Don Care Home

Thank you for your kind comments. We are happy to hear you feel like a part of our Heol Don family and it is always wonderful to hear words like "Friendly" being used to describe our staff. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review of

Heol Don Care Home

from Kathryn S (Wife of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in the home were both welcoming and positive, more than ready to help in any way and took trouble to accommodate individual likes and preferences, such as when my husband was taken out to the park in the minibus and put next to an open window (he gets travel sick), with classical music playing
(which he enjoys). We rang a few times to see how he was getting on and were always given a detailed reply, and were able to speak to him on the phone. I found the in house laundry very good, with careful attention given to clothes requiring a gentle wash, so nothing got mangled or lost in the system. All in all, a positive experience.
Reply from Lisa Henderson, Customer Care Advisor at Heol Don Care Home

Thank you for your lovely review. It is always nice to hear words like "Welcoming" and "Positive" being used to describe our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Husband with the best possible care.

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Review of

Heol Don Care Home

from Diane G (Sister of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed seeing my sister blossom under your care. The activities are varied and she joins in with anticipation. The facilities are always clean, and the staff willing to engage with you. Such a pleasant place to spend time.
Reply from David Mclean, Customer Service Adviser at Heol Don Care Home

Thank you for your lovely review. It is always nice to hear words like "...seeing my sister blossom under your care" being used to describe our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your sister with the best possible care and we look forward to seeing you again soon.

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Review of

Heol Don Care Home

from E B (Granddaughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heol Don is a lovely, clean, comfortable home for my Grandmother. Staff are so friendly, and the quality of care is excellent. Very happy knowing she is safe and well there.
Reply from Fran Donno, Customer Service Adviser at Heol Don Care Home

Thank you for your kind comments. It is wonderful to hear words like "Clean" and "Comfortable" being used to describe our home and we are pleased to hear that you can feel at ease with your Grandmother in our care. It is lovely to hear that your Grandmother is safe and being looked after well. We hope to continue providing your loved one with the best possible care.

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Review of

Heol Don Care Home

from C J (Friend of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly atmosphere. Excellent staff. Very clean.
Reply from Lisa Henderson, Customer Care Advisor at Heol Don Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear comments like "Excellent" to describe our Staff at Heol Don Care home.

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Review of

Heol Don Care Home

from Eirian H (Sister of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was given all the support and love when she first came to live in Heol Don. All the staff are friendly and are happy to adjust to my sister's needs.
There are many daily activities to suit all needs and I am able to join here in these activities.
Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care Home

Thank you for your kind words. It is always nice to hear words like "friendly" and "Happy" being used to describe our care. Thank you for choosing Heol Don Care Home.

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Review of

Heol Don Care Home

from C G (Friend of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home has a friendly atmosphere and I find the staff very pleasant and helpful. Rooms are very pleasant if a little small to be in for such a long time. The only criticism is that food plates can be often left in the room for hours and I understand that it can be lonely in the evening without
anyone popping in to chat. However, the staff I have met - nurses, those delivering meals/snacks, laundry etc. are all lovely, helpful and brighten up the day of residents. Having the hairdresser, chiropodist, Dr on hand is very good.
Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care Home

We appreciate you taking the time to leave us your comments. We are happy you enjoy the home environment overall, We will discuss your feedback regarding the food plates with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review of

Heol Don Care Home

from Louise M (Daughter of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lives with me and goes into Heol Don for respite. Every time we arrive, Mum is given the biggest welcome. Lots of the team, with the many different roles, are friendly and professional. There are some members of the team who really go above and beyond to make my mother feel at home. My mum
is very quiet, so every time someone makes an effort to spend time with her, it makes such a difference. Lots of activities, co-ordinated incredibly well. The entire home is spotlessly clean and the food is to a very high standard. The gardens are beautifully kept. Recently, I overheard one of the permanent residents say, " I love it here!"
For respite care, Heol Don is a care home I would recommend.
Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.

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Review of

Heol Don Care Home

from B B (Son of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother feels at home, she even said "did we used to live here?".
There is a warm homely atmosphere and the staff are helpful and caring.
Mum seems happy and well cared for, and the activities are both stimulating and fun. I have joined in a few times!
Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mother in our care. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review of

Heol Don Care Home

from Barbara M (Friend of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited today and have to say how impressed I am with the whole set-up. From the receptionist as I first went in, carers, dining staff and of course, the lovely manager. There is time for everyone - well done all.
Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of

Heol Don Care Home

from Daniel M (Son of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clean rooms, welcoming staff and the food is great! Was very pleasant to get situated and they have always been attentive to visits and keeping us informed of everything that happened.
Have made a tough time very manageable and couldn't recommend more.
Reply from Maria Ricketts, Customer Care Adviser at Heol Don Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We are very happy to hear you can feel at ease with your loved one in our care. We are looking forward to seeing you again.

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