Care Homes Owned by Bupa Care Homes in Cheshire

My mum has been in brookview for almost 5 years now and that in itself reflects the care love and respect she is receiving!! Excellent home with the most amazing staff that work there i cannot speak more highly of them all each and everyone plays an important role in the care of my mum ....... all loving and respectful to my lovely precious mum . Always recommend brookview when I speak to people about my mum and how she is..... thank you all from the bottom of my heart dedicated caring very special staff all of them xx

Without exception the efficient staff all showed kindness and compassion and were cheerful and ready to help. Nothing was too much trouble. The furnishings throughout were excellent and the home was more like a hotel - decor in excellent condition, light and airy with very pleasant lounges, dining room, reception, no unpleasant smells on entry. Food was varied, menus imaginative and plenty to eat with alternatives if requested. The only hiccup was my bathroom which had a toilet which was too low and there was no bedpan available. As someone in too much pain to get out of bed to the bathroom this was an initial problem but was eventually rectified. The room was slightly cramped and required staff to move the bed slightly to open the bathroom door fully.

I just want to thank everyone at Mount Hall for making Lynn so at home. She wasn't able to look after herself previously, and ended up in hospital. Mount Hall has been great for her - she's well-fed, looked after and has company. She always praises the food and the staff are delightful. Alan is an excellent manager who obviously cares and maintains high standards.

Residents are safe and well supported and the food appears to be plentiful and of good quality. My mum is able to join my dad regularly for a lunchtime meal (at minimal cost) which is great as this also supports her independence too. Thank you Hazelmere House!

Moving to a care home and losing much of your independence is a life changing event and the team at Hazelmere have definitely made a huge contribution to helping Mum adjust to this.

My Mum has been at the home now for just over a year and has settled in well .After losing my Dad having somewhere special to look after my Mum was the families top priority.The staff at Hazelmere especially Tim and the Nursing staff have been amazing at being there for my Mum when the family can't be .There always there for a catch up when we visit and look after my Mum so well making sure she has everything she needs.Making my Mums room look homely ,letting her have the family photos up on the walls and allowing her personel trinkets and memories from being with my Dad has shown they care.Highly recommended ,beautifully looked after and very clean and lovely staff who are always on hand when needed but step back when you need family time .Thankyou

I've seen many homes around Manchester and Cheshire and this stands head and shoulders above them all. Thank you.

All in all a lovely homely home which is well run and everyone is made to feel welcome from entering.

The staff are phenomenal at Hazelmere House Care Home. Tim in the office was beyond helpful during the process of moving my mum from the south of England to Hazelmere House. He helped me understand the steps and gave excellent advice so I could speak to the right people in the NHS too. He went above and beyond consistently and even helped us put pictures up in mum's room, something I'm sure is not his responsibility. The carers are so lovely and make such an effort with my mum, to help her feel at home and cared for. Nothing ever feels too much trouble. Jenny in the Activities team is also fantastic and so kind and engaging with all residents. The food is wonderful, my mum's room is gorgeous and we literally could not have asked for a better environment. I would recommend this home and the wonderful team of staff to anyone. Thank you Hazelmere House Team, you are all amazing people!

Thank you team Hazelmere

Mum went from independent living to residential care after a fall. I looked at a number of homes and knew Hazelmere was the right place for Mum. There was no fancy sales pitch and nothing was hidden from view. I was invited to sit in a lounge where other residents were so I could see what it would be like for mum. It may not be the most glamorous or newest but all of the staff make it a very special place. Food is great and the menu appropriate for the age group of the residents. I no longer have sleepless nights wondering if mum has eaten or had a fall as I know that she is in a really safe place. Medical issues are picked up and dealt with promptly and professionally. A number of my friends have been to visit mum and they have also commented on how wonderful the home is and how amazing the staff are. Above all Mum is happy and there are plenty of wonderful activities on offer to keep her busy.

We have been made to feel extremely happy/welcome at Mount Hall. All the staff have been so kind and caring and have made it feel like home. We can't fault it and would certainly recommend to others. We will miss our friends at Mount Hall. They are doing an amazing job. A big thank you.

Since my father moved into the care home, his health issues have been managed very well and his overall health has improved significantly. He is thoroughly enjoying the daily care, attention, and support he receives from the staff. The regular entertainment and activities provide excellent physical and mental stimulation, helping him stay engaged and active. Whenever we visit, we are always made to feel very welcome, and it is reassuring to see how happy and well cared for he is.

Went in for 2 weeks' rest/respite. Pleasant room and spotless, as was the rest of the residential areas. Lovely views (was fortunate with sunny weather). Food rather disappointing. Mattress rather uncomfortable. Staff were very kind. They need to have some way of making a hot drink (on the 1st/floor at night/for themselves and residents) Enjoyed my stay.

My mum has been a resident since July 2025. All the staff are kind and caring and the level of care is excellent. Nothing is too much trouble for them. Along with the day to day care, the residents are able to take part in a range of activities.

I find the place (Mount Hall) very nice. The staff are all great. There are no complaints at all about food. I am restricted to some of the activites but there always something for me to do.

Knowing my mum had to be placed into care was an emotional time for us, but we were immediately put at ease by both the managers and the carers. It's clear that everyone is genuinely passionate about their roles and the care they provide.

All staff are employed directly by the company rather than through agency staffing, which ensures continuity of care and helps residents feel safe and secure. In terms of medical support, staff respond promptly if anyone becomes unwell, and they are well supported by the Surgery, who also visit every Tuesday.

The food is excellent, with a strong focus on providing proper nutrition for all residents. From the office team to the carers, housekeeping, and activities staff, everyone is exceptional. I would highly recommend this care home to anyone.

The end - the nurses reacted quickly and offered good advice, calling for an ambulance and getting dad to hospital quickly.

I have enjoyed my 2-week stay at Hazelmere, respite, recovering from a joint hip replacement. Management and reception are good. Many of the staff are excellent, have given encouragement and kindness, as well as their skills and good humour. There are lovely surroundings, both inside and outside the home, and these are well-maintained. Food is generally good and plenty of variety, well presented and served. Medication taken care with. Thank you. I have been well supported.

This was the perfect opportunity for post-operative care, for 2 weeks, as I could not have managed on my own (I live alone with no relatives). I was grateful for the meals brought to my room for the first few days. However, the quality of the meals seemed to deteriorate. At times, the advertised food (e.g., Greek yoghurt) was just not available. For breakfast, sometimes there would be, e.g. bananas, sometimes not. Supplies of fresh fruit and vegetables were erratic. Quality of meals at times poor.