Care Homes Owned by Bupa Care Homes in Cheshire

My experience of the care that mum receives in the home is excellent she is very well looked after her room cleaned on a regular basis she is seen by GP on a regular basis so if there is anything medical that's required I'm informed straight away also asked if i would like mum to have her regular injections when required (eg flu covid ) there is also on site hair salon for residents for small fee there are daily activities in the lounge area to keep mum's mind and body active all in all I'm very pleased for the care that mum receives at Newton Court Care Home

My mum stayed in the home for just short of 3 weeks on respite care. The staff were exemplary supporting mum to improve her mobility and eating. They made sure she sat with residents who were inclusive at meal times. The staff in the home cared for all the residents and made an effort to talk to them all. There was a different activity for residents every day. They welcomed all of mums visitors too. The food was excellent but the meat even though was good was always sliced too thick for elderly people. There was always an alternative on offer if the options weren't wanted. The rooms were spotless and the laundry was done promptly. The room was a little small and dark but the residents take priority for the better rooms rightly so.

I would highly recommend the Care Home

After very invasive surgery in the middle of August, I went to recuperate at Hazelmere House Nursing Home Wilmslow. From my very first dealings there (with Tim), I was looked after really well; with nothing too much trouble for the staff. Their kindness, professionalism and attention to detail was excellent. My stay there was the difference that made the difference to my good recovery. As I am due to have a second op. in the New Year, I will certainly be booking myself in again, if there is space. Sincere thanks to all the team.

Staff very helpful and are always smiling. I cannot fault Bupa care home. Activities are very entertaining.

I have witnessed dedicated, wonderful staff from all sections of Mount Hall, be, at times, very overstretched & concerned about me & other patients - their caring skills were excellent but little time, perhaps to have a chat - these staff members however were nonetheless thorough and unfailing with good consistently. Kitchen staff with chef humour & cleaners seems to produce magical! Well-cooked food, receptionist, lovely Maria, as the 'face of Mount Hall' is a joy to meet, efficient & kind. Medical people caring, efficient, kind & work hard.

The Nursing staff have been fantastic and the communication from the Management has been exceptional.

Excellent home + fantastic staff. Highly recommend.

Newton court has staffing problems, always short of trained staff on the hospital level, my mum is always waiting to be put back in the armchair in her room when coming back from the residents lounge, I know she is not the only one who needs the hoist but it is putting her off going down to the lounge due to waiting in her wheelchair when she comes back up.

My mum has been in brookview for almost 5 years now and that in itself reflects the care love and respect she is receiving!! Excellent home with the most amazing staff that work there i cannot speak more highly of them all each and everyone plays an important role in the care of my mum ....... all loving and respectful to my lovely precious mum . Always recommend brookview when I speak to people about my mum and how she is..... thank you all from the bottom of my heart dedicated caring very special staff all of them xx

Without exception the efficient staff all showed kindness and compassion and were cheerful and ready to help. Nothing was too much trouble. The furnishings throughout were excellent and the home was more like a hotel - decor in excellent condition, light and airy with very pleasant lounges, dining room, reception, no unpleasant smells on entry. Food was varied, menus imaginative and plenty to eat with alternatives if requested. The only hiccup was my bathroom which had a toilet which was too low and there was no bedpan available. As someone in too much pain to get out of bed to the bathroom this was an initial problem but was eventually rectified. The room was slightly cramped and required staff to move the bed slightly to open the bathroom door fully.

I just want to thank everyone at Mount Hall for making Lynn so at home. She wasn't able to look after herself previously, and ended up in hospital. Mount Hall has been great for her - she's well-fed, looked after and has company. She always praises the food and the staff are delightful. Alan is an excellent manager who obviously cares and maintains high standards.

Residents are safe and well supported and the food appears to be plentiful and of good quality. My mum is able to join my dad regularly for a lunchtime meal (at minimal cost) which is great as this also supports her independence too. Thank you Hazelmere House!

Moving to a care home and losing much of your independence is a life changing event and the team at Hazelmere have definitely made a huge contribution to helping Mum adjust to this.

My Mum has been at the home now for just over a year and has settled in well .After losing my Dad having somewhere special to look after my Mum was the families top priority.The staff at Hazelmere especially Tim and the Nursing staff have been amazing at being there for my Mum when the family can't be .There always there for a catch up when we visit and look after my Mum so well making sure she has everything she needs.Making my Mums room look homely ,letting her have the family photos up on the walls and allowing her personel trinkets and memories from being with my Dad has shown they care.Highly recommended ,beautifully looked after and very clean and lovely staff who are always on hand when needed but step back when you need family time .Thankyou

I've seen many homes around Manchester and Cheshire and this stands head and shoulders above them all. Thank you.

All in all a lovely homely home which is well run and everyone is made to feel welcome from entering.

The staff are phenomenal at Hazelmere House Care Home. Tim in the office was beyond helpful during the process of moving my mum from the south of England to Hazelmere House. He helped me understand the steps and gave excellent advice so I could speak to the right people in the NHS too. He went above and beyond consistently and even helped us put pictures up in mum's room, something I'm sure is not his responsibility. The carers are so lovely and make such an effort with my mum, to help her feel at home and cared for. Nothing ever feels too much trouble. Jenny in the Activities team is also fantastic and so kind and engaging with all residents. The food is wonderful, my mum's room is gorgeous and we literally could not have asked for a better environment. I would recommend this home and the wonderful team of staff to anyone. Thank you Hazelmere House Team, you are all amazing people!

Thank you team Hazelmere

Mum went from independent living to residential care after a fall. I looked at a number of homes and knew Hazelmere was the right place for Mum. There was no fancy sales pitch and nothing was hidden from view. I was invited to sit in a lounge where other residents were so I could see what it would be like for mum. It may not be the most glamorous or newest but all of the staff make it a very special place. Food is great and the menu appropriate for the age group of the residents. I no longer have sleepless nights wondering if mum has eaten or had a fall as I know that she is in a really safe place. Medical issues are picked up and dealt with promptly and professionally. A number of my friends have been to visit mum and they have also commented on how wonderful the home is and how amazing the staff are. Above all Mum is happy and there are plenty of wonderful activities on offer to keep her busy.