Bupa Care Homes in Cheshire | 4 Care Homes

Review of
Brookview Care Home
from Val T (Daughter of Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience

I cannot thank enough the whole team of wonderful ,caring , dedicated staff at brookview. Brookview have cared for my precious mum for over 3 years now and i
Know the standard of care for her is above and beyond anything i could have imagined.....genuine professional, loving staff from every section

of this home. My thanks and admiration for all for my mum is imeasurable. Highly recommend this care home.

Reply from Maria Ricketts, Customer Care Adviser at Brookview Care Home

Thank you for your lovely review. We are glad to have helped you and your family. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Brookview Care Home for your stay.

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Review of
Hazelmere House Care Home
from Christine C (Daughter of Resident) published on 28 April 2025

Submitted via Postal Card • Report

Overall Experience

My lovely mum entered Hazelmere House for palliative care as she was end of life terminal Esopmageal cancer. She was 93 years old from 17th March to 1st April when she died she was treated with care, kindness, compassion, dignity and professional quality of nursing. Each and every member of staff, without

exception was wonderful. I chose this nursing home for mum because I consider it to be the best in all areas.

Reply from Lisa Henderson, Customer Care Advisor at Hazelmere House Care Home

Thank you for your lovely review. We are saddened to hear about your loss of your Mum. We are glad to have helped you and your family through such a difficult time. It is always nice to hear words like "Kindness" and "Compassion" being used to describe our care. Hopefully you will go away from this feeling like your Mum received the best possible care.

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Review of
Brookview Care Home
from J H (Son of Resident) published on 25 April 2025

Submitted via Website • Report

Overall Experience

My Mother was a resident at Brookview for a year and a half. She settled in really quickly and found the staff to be warm and sensitive to her needs. The medical care and support provided was able to cope with the number of challenges associated with Mother's later life. If I was in the position of

having to decide on a care home for a parent today, I would not hesitate in choosing Brookview again. Thank you.

Reply from David Mclean, Customer Service Adviser at Brookview Care Home

Thank you for your lovely review. We are sorry for your loss. We are glad to help you and your family through such a difficult time and we hope Brookview care home did everything possible to make the transition as easy as possible. Hopefully you will go away from this feeling like your mother received the best possible care.

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Review of
Hazelmere House Care Home
from D H (Respite Resident) published on 25 April 2025

Submitted via Postal Card • Report

Overall Experience

I have been resident at Hazelmere House Care Home for respite, after hospital and surgery, for the duration of 3 weeks, during which time, I have received the best of care and kindness from all staff. I would not hesitate to recommend Hazelmere House Care Home to anyone - for me a very wonderful and

fortunate find.

Reply from David Mclean, Customer Service Adviser at Hazelmere House Care Home

Thank you for taking the time to leave your kind review. It is always nice to hear from former residents feeling like they were cared for and looked after. It is always nice to hear words like "the best of care and kindness" being used to describe our care. Thank you for choosing Hazelmere House for your stay

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Review of
Hazelmere House Care Home
from Jane K (Daughter of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience

Hazelmere House Care Home is friendly, professional and caring. My mum feels well looked after, safe and happy. The staff are all friendly and clearly care about the residents. It is always pleasant to visit and witness such a lovely atmosphere. My mum has all her needs met and despite her health

requiring her to spend most of her time in her room, never feels isolated. Given the number of residents, it is a wonderful achievement. The staff take the time to get to know her. They maintain her dignity at all times and show respect for her as an individual. Communication is excellent on all levels. We are so happy that my mum is there and feel relaxed and reassured that she is getting the best care available.

Reply from Fran Donno, Customer Service Adviser at Hazelmere House Care Home

Thank you for your kind words. We are pleased to hear that your Mum feels happy and safe and that you can feel at ease with her in our care. It is always wonderful to hear words like "Friendly" being used to describe our staff and we hope to continue providing your loved one with the best possible care.

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Review of
Mount Hall Care Home
from M W (Sister of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

from entering the premises of Mount Hall a welcome and pleasant smile & Chat from reception you knew that this is a welcome friendly home. The interaction between staff was good & I knew that my sister would be welcome here.
My sister received most excellent care support during her 4 month stay at

Mount Hall. My Sister was severely disabled & the staff always treated her with the respect & Kindness that she deserved.
Thank you to everyone who helped care for my sister to the end.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope you all felt like a part of our Mount Hall family. Hopefully you will go away from this feeling like your sister received the best possible care.

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Review of
Mount Hall Care Home
from H O (Respite Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

I have just spent 2 weeks here and everything has been wonderful everyone kind caring helpful nothing to much trouble food very good you couldn't ask for more staff everyone wonderful thank you so much for having me I will miss everyone here very much.

Reply from Maria Ricketts, Customer Care Adviser at Mount Hall Care Home

Thank you for your kind words. It is always nice to hear words like "Kind" and "Caring" being used to describe our care. Thank you for choosing Mount Hall Carehome for your stay.

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Review of
Mount Hall Care Home
from C M (Daughter of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

Very impressed with care home. very friendly + warm atmosphere. Very clean environment, laundry very efficient. Food tasty + well presented. Manager arranged a new specialist chair for my mum to use the company came and measured + supplied all within a week at no cost to us. We were very grateful

for this as mum can go into lounge or look out at the view. Thank you

Reply from Maria Ricketts, Customer Care Adviser at Mount Hall Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care.

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Review of
Mount Hall Care Home
from P C (Friend of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

I visited a friend who is only in the home for a short time & therefore it was a one off visit. I was impressed with the home and the staff and my friend was being looked after very well & is happy there.
I am not able to comment on some of the options as I visited her in one of the communal rooms

and obviously cannot comment on safety, value for money, management and rooms.

Reply from Maria Ricketts, Customer Care Adviser at Mount Hall Care Home

Thank you for your kind words. We are very happy to hear you felt at ease with your friend in our care. Hopefully you will go away from this feeling like your friend has received the best possible care during their stay.

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Review of
Mount Hall Care Home
from L C (Daughter-in-law of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

My father-in-law was in Mount Hall for three and a half weeks in for end of life care. He was treated with respect and dignity from all the staff. They tried on a daily basis to include him in activities, which they succeeded to do. They gave him time with personal care and nothing was too much trouble.

He had very little appetite but they tried every day to tempt him with his favourite foods Every member of staff was dedicated to his needs, and had time to chat with him. He loved it there! He felt reloved and cared for. As a family we are extremely grateful to everyone and could not have hoped for a better ending to his life

Reply from Lisa Henderson, Customer Care Advisor at Mount Hall Care Home

Thank you for your lovely review. We are saddened to hear about your loss. It is always nice to hear from family members feeling that their loved one is cared for and looked after. Hopefully you will go away from this feeling like your Father in law received the best possible care at Mount Hall Care Home.

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Review of
Hazelmere House Care Home
from Verna P (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

My Mum stayed at Hazelmere for respite care for a period of 3 and a half weeks following a knee replacement. Mum was very happy there and treated very well. Every time I visited I found the staff to be very helpful and friendly - nothing was too much trouble. I would like to thank the Manager for a

very well run care home and all the staff who worked very hard making my Mum's stay there very comfortable. I certainly would have no reservations in recommending Hazelmere to anybody who needed it.

Reply from Lisa Henderson, Customer Care Advisor at Hazelmere House Care Home

Thank you for your feedback. It is always nice to hear words like "Helpful" and "Friendly" being used to describe our Staff. Thank you for choosing Hazelmere House Care Home for your Mum's stay. We will certainly pass your comments on to the manager.

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Review of
Brookview Care Home
from S W (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Mum has been at Brookview for the past 6 months and I would not want her anywhere else. The staff are beyond exceptional! Everyone always has a smile on their face and nothing is too much trouble. Mum thoroughly enjoys the food, is very well looked after and the nursing support has been invaluable.

Reply from Lisa Henderson, Customer Care Advisor at Brookview Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our Brookview Care Home family. We hope to continue providing your Mum with the best possible care.

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Review of
Brookview Care Home
from M H (Respite Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Excellent all round. Wonderful staff.

Reply from Fran Donno, Customer Service Adviser at Brookview Care Home

We appreciate you taking the time to leave us your kind words. It is always brilliant to hear words like "Wonderful" being used to describe our staff. Thank you for choosing Brookview Care Home for your stay.

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Review of
Mount Hall Care Home
from John H (Friend of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

I have visited my friend on a regular basis for past 3 years. Personaly experience first class in every respect - comfort/care/concern of staff for my friend is fantastic and know he is in best hands and care possible I have been a visitor many years in past and always considered care and facilities

excellent and recommend *5 star plus*

Reply from Fran Donno, Customer Service Adviser at Mount Hall Care Home

Thank you for your lovely words. It is wonderful to hear that you have had such positive experiences during your visits to Mount Hall Care Home. It is brilliant to hear that you feel at ease with your Friend in our care and we hope to continue providing your loved one with the best possible care.

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Review of
Mount Hall Care Home
from C B (Friend of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Since mt friend has been at Mount Hall she has settled down well. She came from another care home which was not suited, but Mount Hall really does suit. She has been out on trips, which is hard for her, but they do it, she feels at home here.

Reply from Lisa Henderson, Customer Care Advisor at Mount Hall Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your friend in our care. It is lovely to hear that your friend has been on trips and feels at home staying at Mount Hall Care Home

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Review of
Mount Hall Care Home
from Sarah L (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

At Mount Hall, the emphasis is very much on care; the staff took time to get to know Mum and she was very well looked after, during her, sadly too short, stay. That level of care extended to our wider family, making what could have been a really challenging time, one that I will look back on with fond

memories. My only regret is that Mum didn't get to enjoy the full extent of the beautiful setting and the wide range of activities. However, the views from her window helped make up for this.
Thank you to everyone for all the care and support.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time to leave your kind words. We are sorry for your loss and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one has been cared for and looked after and we hope you all feel like a part of our Mount Hall family. Hopefully, you will go away from this feeling like your mum received the best possible care.

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Review of
Newton Court Care Home
from L O (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

My mum is happy at being at Newton Court, she has been very well looked after the year that she's been there. The care staff and nursing staff have a great relationship with her. The staff respect my mum's wishes of staying in her room, but she does like having her hair done by the hairdresser.

Reply from Maria Ricketts, Customer Care Adviser at Newton Court Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
Hazelmere House Care Home
from K M (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

Having looked at lots of places, this one has the nicest atmosphere and lovely facilities and staff, who proved to be supportive and welcoming when my mother had a brief stay for respite.
I would thoroughly recommend Hazelmere House Care Home to anyone and thank the management and staff for their

kindness.
One member of staff in particular was particularly kind to my mother and I'm so grateful.

Reply from Maria Ricketts, Customer Care Adviser at Hazelmere House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Mount Hall Care Home
from A R (Daughter of Resident) published on 3 January 2025

Submitted via Postal Card • Report

Overall Experience

We are so thrilled that Mum is safe, happy, and cared for excellently here. Mum said to me: "It's a lovely place to live, I'm so happy here!" She knows everyone and the kindness of the care staff, nurses and administration team is beyond excellent.

Reply from Maria Ricketts, Customer Care Adviser at Mount Hall Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing your loved one with the best possible care.

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Review of
Mount Hall Care Home
from A T (Daughter of Resident) published on 3 January 2025

Submitted via Postal Card • Report

Overall Experience

It has been a wonderful experience to find Mount Hall as a permanent residence for my mother. The home is just that "it is homey". The decor and all the equipment i.e. beds are up to date and the presentation is excellent.
The chef-prepared meals are tempting and nutritious. We are delighted Mum is

in such good hands.

Reply from Maria Ricketts, Customer Care Adviser at Mount Hall Care Home

Thank you for your lovely review. We hope Mount Hall Care Home did everything possible to make the transition as easy as possible. We are looking forward to seeing you again.

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Care Homes Owned by Bupa Care Homes in Cheshire

Bupa Care Homes Locations in Cheshire (4)

Bupa Care Homes Reviews in Cheshire (332)

Brookview Care Home

Hazelmere House Care Home

Brookview Care Home

Hazelmere House Care Home

Hazelmere House Care Home

Mount Hall Care Home

Mount Hall Care Home

Mount Hall Care Home

Mount Hall Care Home

Mount Hall Care Home

Hazelmere House Care Home

Brookview Care Home

Brookview Care Home

Mount Hall Care Home

Mount Hall Care Home

Mount Hall Care Home

Newton Court Care Home

Hazelmere House Care Home

Mount Hall Care Home

Mount Hall Care Home

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