Bupa Care Homes in Cheshire | 4 Care Homes

Review of
Newton Court Care Home
from Linda J (Daughter of Resident) published on 7 August 2025

Submitted via Postal Card • Report

Overall Experience

dad passed away April 30th and had been at Newton Court for just over two years. During his time there all members of staff were great.
They were all professional and efficient but also caring and friendly. We knew dad was in good hands which took the worry away. We felt comfrotable and weclomed when

we visited whatever time of the day. They were sensitive when he died.

Reply from David Mclean, Customer Service Adviser at Newton Court Care Home

Thank you for taking the time to leave your lovely review. We are sorry for your loss and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully you will go away from this feeling like your Dad received the best possible care.

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Review of
Newton Court Care Home
from Gillian B (Daughter of Resident) published on 25 July 2025

Submitted via Website • Report

Overall Experience

Hi my stepmother was in Newton Court for almost 10 years ... she arrived July 2015. She died recently in April - it's been very hard to write a review until now. The staff have been exceptional during her stay there. Initially she wanted to stay put in her room and have her meals there she was a

downstairs resident - moving upstairs finally to nursing care In October 24. She was very well supported - she had lots of favourites Its hard to name the ones over this length of time . She outlived many of her peer group - she loved it there. When dementia came and her swallow disappeared she was more than happy to go to the main room and watch the world go by there. She loved the animals visiting the church services and I can really say we were both supported during the whole time there.
When the time came to move her "upstairs" again it was managed - my only gripe at the time of the move was communication was poor.

Reply from David Mclean, Customer Service Adviser at Newton Court Care Home

Thank you for taking the time to leave your review. We are sorry for your loss and we are glad to help you and your family through such a difficult time. We hope Newton Court care home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one has cared for and looked after and hope that you all felt a part of our Newton Court family. Hopefully you will go away from this feeling like your stepmother received the best possible care.

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Review of
Newton Court Care Home
from Elizabeth O (Wife of Resident) published on 11 July 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been in Newton Court Care Home for over two years and has always been well taken care of. However, after a recent visit to hospital on his return has needed more care and attention which has been exceptional. So very pleased I chose Newton Court. The staff in all departments are always

helpful, caring & very pleasant and my grateful thanks go out to each & every one of you. As he is always in the background would also like to mention the maintenance man who is always very supportive.

Reply from Lisa Henderson, Customer Care Advisor at Newton Court Care Home

Thank you for your lovely review. It is always nice to hear words like "Helpful" and "Caring" being used to describe our Staff at Newton Court Care Home. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Husband with the best possible care.

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Review of
Brookview Care Home
from Christine B (Widow Widower) published on 1 July 2025

Submitted via Website • Report

Overall Experience

My husband was a resident at Brookview for 13 months and since his passing I have continued to visit nearly every week as the Brookview Staff and residents became like family. There is so much care, love and laughter in the home, I look forward each week to going in and catching up with staff and residents,

even joining in some of the activities. The home is such a happy place and it is so lovely to still visit chatting and reminiscing with the residents in the lounge or in the beautiful garden. Because of the wonderful care my husband received we were able to make memories there and it will always have a special place in my heart. Our young Grandson can only ever remember his Granddad being in Brookview but he loved visiting him there. He called it Hadad's House (his name for his Granddad) He said that his Hadad lived in a big house with all his friends and that was very very true. Brookview is a very special place and I would highly recommend to anybody.

Reply from Maria Ricketts, Customer Care Adviser at Brookview Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are happy to hear you feel like a part of our Brookview family. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Newton Court Care Home
from D E (Daughter of Resident) published on 26 June 2025

Submitted via Website • Report

Overall Experience

Mum has been at Newton Court for nearly 2 years. It took her a while to settle but the staff were kind, helpful and caring Mums room is always clean and well maintained. She has always enjoyed the meals and there has always been plenty of choice

Reply from Fran Donno, Customer Service Adviser at Newton Court Care Home

Thank you for your kind words. We are pleased to hear that your Mum enjoys the variety of meals provided and that her room is comfortable and well maintained. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review of
Brookview Care Home
from Andy B (Friend of Resident) published on 24 June 2025

Submitted via Website • Report

Overall Experience

Always made to feel welcome by the staff who go above and beyond ensuring the comfort and care for the residents and making visitors welcome. The residents always have plenty of activities to occupy them and get involved with events frequently.

Reply from Maria Ricketts, Customer Care Adviser at Brookview Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your family member in our care. Please let us know if there is anything we can do to make your family member's stay as comfortable as possible.

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Review of
Brookview Care Home
from Angela K (Daughter of Resident) published on 24 June 2025

Submitted via Website • Report

Overall Experience

The ladies and gents at Brookview are an absolute credit to the company and indeed to the Care industry.
I have seen my dad go from a bewildered man to a happy, settled and much healthier version of himself over the weeks since becoming a resident.
Everything is wonderful, and the amount of long term

staff here gives me complete peace of mind that my dad is in the right place. He has a lovely room with a wonderful view, good food and staff that treat him with respect and kindness. If you are considering residential care for your loved one, I would wholeheartedly recommend Brookview.

Reply from Maria Ricketts, Customer Care Adviser at Brookview Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We hope to continue providing your loved one with the best possible care.

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Review of
Brookview Care Home
from Gary S (Son of Resident) published on 19 June 2025

Submitted via Website • Report

Overall Experience

My mother has been at Brookview for nearly a year now and I can't speak highly enough of the care that she has received over this time. I always knew that I had found the right place for her after meeting most of the staff that care for the residents. Mum has settled in very well and always says she

is happy which is a great. Comfort . I have seen the care that the staff give first hand and I see how caring and professional they are, they show great patience and understanding to her needs. I would not hesitate in reccomending Brookview to anyone looking for the best care for their relative.

Reply from Fran Donno, Customer Service Adviser at Brookview Care Home

Thank you for your lovely comments. It is so wonderful to hear that your Mother has received such high standards of care and support during her stay at Brookview Care Home. We are so pleased that your Mother is safe, happy and comfortable and we hope to continue providing your loved one with the best possible care.

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Review of
Newton Court Care Home
from Kevin P (Friend of Resident) published on 11 June 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with the home and facilities. Nothing is too much trouble and the staff are always attentive and really lovely. It really helps us to know that our relative is being cared for and looked after. The home is always immaculately maintained and the grounds are lovely too.

Reply from David Mclean, Customer Service Adviser at Newton Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review of
Brookview Care Home
from M O (Son of Resident) published on 10 June 2025

Submitted via Website • Report

Overall Experience

I find the care home very well run , all the staff are so friendly carers do a great job plus the place is always clean couldn't be better any problems with the room sorted in no time any problems with my mum's health they are on top of it straight away the nurses are great

Reply from Maria Ricketts, Customer Care Adviser at Brookview Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
Brookview Care Home
from Val T (Daughter of Resident) published on 5 June 2025

Submitted via Website • Report

Overall Experience

Amazing wonderful people that work att mums home they truly care about all the residents not just my mum.... the care mum receives is up and above all my expectations their patience and kindness shows through each day the support they show me is like having family around me all the time nothing is too

much trouble.....
I'm so pleased my mum is in here she is living proof of their care having been here for almost 4 years... thank you to you all nurses, carers,cleaners, chefs.. office staff, maintenance, entertainment team... everyone!!! You are all wonderful ....

Reply from Lisa Henderson, Customer Care Advisor at Brookview Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mum in our care. It is always nice to hear words like "Patience" and "Kindness" being used to describe our Staff. We are happy to hear you feel like a part of our Brookview Care Home family. We hope to continue providing your Mum with the best possible care.

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Review of
Newton Court Care Home
from A H (Niece of Resident) published on 3 June 2025

Submitted via Website • Report

Overall Experience

My Auntie has now been at Newton Court for 10 months. She has a lovely room where we have added more personal items to make it feel more like home. The staff are always kind and considerate towards my Auntie and have a bit of banter with her, in fact her face lights up when she sees them.
The home

is always clean, and the reception area is always welcoming. My Auntie enjoys her food and has a lovely selection of meals to choose from. There is always some sort of activity taking place, which my Auntie sometimes engages in.
Thank you to all the team for making my Auntie to feel happy, safe and secure in such a caring environment.

Reply from Maria Ricketts, Customer Care Adviser at Newton Court Care Home

Thank you for your lovely review. It is always nice to hear words like "Happy" and "Safe" being used to describe our care. Please let us know if there is anything we can do to make your Auntie's stay as comfortable as possible.

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Review of
Brookview Care Home
from P T (Daughter-in-law of Resident) published on 8 May 2025

Submitted via Website • Report

Overall Experience

My Mother-in-Law was a resident at Brookview for a year and a half. The care and attention the care team gave her was excellent. We were always kept updated of any changes to her medical needs, which gave us peace of mind and were confident that she was in the right place for her complex needs.
The

care team gave us the chance to enjoy this time with her as son and daughter-in-law rather than her carers and we really appreciated that time, so thank you very much.

Reply from Fran Donno, Customer Service Adviser at Brookview Care Home

Thank you for your lovely words. We are so pleased to hear that your Mother-In-Law received such high standards of care and support during her stay at Brookview Care Home. We are very happy to hear you felt at ease with your loved one in our care and hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Hazelmere House Care Home
from Debbie F (Daughter of Resident) published on 1 May 2025

Submitted via Website • Report

Overall Experience

Mum went into Hazelmere for 18 days between Feb 2025 and March 2025. The preparation for mums stay was excellent, detailed care plan. On first visit I was very impressed with the 'feel' of the home. It is clearly very well managed and all the staff were so kind and helpful. Mum loved her stay and felt

like it had been like a holiday. I knew she was being very well cared for which gave me peace of mind. Would definitely use again.

Reply from Fran Donno, Customer Service Adviser at Hazelmere House Care Home

Thank you for your kind words. It is always brilliant to hear words like "Excellent" being used to describe our care and we are very happy to hear you felt at ease with your Mum in our care. It is so wonderful to hear that your Mum enjoyed her stay and that she was happy. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Hazelmere House Care Home
from Pamela F (Daughter of Resident) published on 1 May 2025

Submitted via Website • Report

Overall Experience

I am a firm believer that "Care is the Cure" and Hazelmere House Care Home have exceeded my expectations on all fronts with regard to the exceptional care they have given my Dad. Having worked in HR, I am always observant of the environment and culture in an organisation and my observations of Hazelmere

is it is the culture that makes such a positive difference - they are inclusive, person centred, professional and everyone works as part of a team in a very positive and supportive way with kindness and smiles. This includes how they work with any external parties like the physios, chiropodist, hairdresser and the GP surgery they work with as well. They are also really proactive in finding out what their residents like eg: food and activities and offer a wonderful variety of activities and food as well. My Dad summed up his feeling of being in Hazelmere as "right place right time" and I believe he is being given the best chance of recovery and respite after 6 weeks in hospital.

Reply from Fran Donno, Customer Service Adviser at Hazelmere House Care Home

Thank you for your lovely review. We are so pleased to hear that you are impressed with the high standards of care and support provided to your Dad. We are very happy to hear felt at ease with your Dad in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Hazelmere House Care Home
from Christine C (Daughter of Resident) published on 28 April 2025

Submitted via Postal Card • Report

Overall Experience

My lovely mum entered Hazelmere House for palliative care as she was end of life terminal Esopmageal cancer. She was 93 years old from 17th March to 1st April when she died she was treated with care, kindness, compassion, dignity and professional quality of nursing. Each and every member of staff, without

exception was wonderful. I chose this nursing home for mum because I consider it to be the best in all areas.

Reply from Lisa Henderson, Customer Care Advisor at Hazelmere House Care Home

Thank you for your lovely review. We are saddened to hear about your loss of your Mum. We are glad to have helped you and your family through such a difficult time. It is always nice to hear words like "Kindness" and "Compassion" being used to describe our care. Hopefully you will go away from this feeling like your Mum received the best possible care.

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Review of
Brookview Care Home
from J H (Son of Resident) published on 25 April 2025

Submitted via Website • Report

Overall Experience

My Mother was a resident at Brookview for a year and a half. She settled in really quickly and found the staff to be warm and sensitive to her needs. The medical care and support provided was able to cope with the number of challenges associated with Mother's later life. If I was in the position of

having to decide on a care home for a parent today, I would not hesitate in choosing Brookview again. Thank you.

Reply from David Mclean, Customer Service Adviser at Brookview Care Home

Thank you for your lovely review. We are sorry for your loss. We are glad to help you and your family through such a difficult time and we hope Brookview care home did everything possible to make the transition as easy as possible. Hopefully you will go away from this feeling like your mother received the best possible care.

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Review of
Hazelmere House Care Home
from D H (Respite Resident) published on 25 April 2025

Submitted via Postal Card • Report

Overall Experience

I have been resident at Hazelmere House Care Home for respite, after hospital and surgery, for the duration of 3 weeks, during which time, I have received the best of care and kindness from all staff. I would not hesitate to recommend Hazelmere House Care Home to anyone - for me a very wonderful and

fortunate find.

Reply from David Mclean, Customer Service Adviser at Hazelmere House Care Home

Thank you for taking the time to leave your kind review. It is always nice to hear from former residents feeling like they were cared for and looked after. It is always nice to hear words like "the best of care and kindness" being used to describe our care. Thank you for choosing Hazelmere House for your stay

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Review of
Hazelmere House Care Home
from Jane K (Daughter of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience

Hazelmere House Care Home is friendly, professional and caring. My mum feels well looked after, safe and happy. The staff are all friendly and clearly care about the residents. It is always pleasant to visit and witness such a lovely atmosphere. My mum has all her needs met and despite her health

requiring her to spend most of her time in her room, never feels isolated. Given the number of residents, it is a wonderful achievement. The staff take the time to get to know her. They maintain her dignity at all times and show respect for her as an individual. Communication is excellent on all levels. We are so happy that my mum is there and feel relaxed and reassured that she is getting the best care available.

Reply from Fran Donno, Customer Service Adviser at Hazelmere House Care Home

Thank you for your kind words. We are pleased to hear that your Mum feels happy and safe and that you can feel at ease with her in our care. It is always wonderful to hear words like "Friendly" being used to describe our staff and we hope to continue providing your loved one with the best possible care.

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Review of
Mount Hall Care Home
from M W (Sister of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

from entering the premises of Mount Hall a welcome and pleasant smile & Chat from reception you knew that this is a welcome friendly home. The interaction between staff was good & I knew that my sister would be welcome here.
My sister received most excellent care support during her 4 month stay at

Mount Hall. My Sister was severely disabled & the staff always treated her with the respect & Kindness that she deserved.
Thank you to everyone who helped care for my sister to the end.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope you all felt like a part of our Mount Hall family. Hopefully you will go away from this feeling like your sister received the best possible care.

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Care Homes Owned by Bupa Care Homes in Cheshire

Bupa Care Homes Locations in Cheshire (4)

Bupa Care Homes Reviews in Cheshire (341)

Newton Court Care Home

Newton Court Care Home

Newton Court Care Home

Brookview Care Home

Newton Court Care Home

Brookview Care Home

Brookview Care Home

Brookview Care Home

Newton Court Care Home

Brookview Care Home

Brookview Care Home

Newton Court Care Home

Brookview Care Home

Hazelmere House Care Home

Hazelmere House Care Home

Hazelmere House Care Home

Brookview Care Home

Hazelmere House Care Home

Hazelmere House Care Home

Mount Hall Care Home

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