Bupa Care Homes in Cheshire | 4 Care Homes

Review of
Brookview Care Home
from Caro J (Friend of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

I visit a friend regularly and find everywhere fresh and clean. The staff are exellent - very friendly and helpful and willing to listen to any concerns

Reply from Natasha Burns-Leigh, Customer Service Advisor at Brookview Care Home

We appreciate you sharing your experience with our home. Your comments are a testament to the dedication of everyone in the home. We are proud to have such a compassionate team and we're glad this has shone though in your experience. Hopefully you will go away from this feeling like your friend is receiving the best possible care.

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Review of
Brookview Care Home
from Amanda N (Sister of Resident) published on 8 October 2025 Submitted via Website • Report

Overall Experience

My sister has been here for about 2 years. The staff look after her well. Everyone is always willing to help
The place is always clean and tidy.
The staff are all friendly and welcoming
It's in a lovely location. Lovely views from my sisters room

Reply from Natasha Burns-Leigh, Customer Service Advisor at Brookview Care Home

Thank you for your lovely review. Knowing that you feel reassured about your loved one's care is the best feedback we can receive. Thank you for your kind words about the facilities. We take great pride in keeping the home bright, comfortable and full of light. We're committed to making every day as positive and comfortable as possible for your loved one.

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Review of
Brookview Care Home
from Pamela F (Daughter of Resident) published on 7 October 2025 Submitted via Website • Report

Overall Experience

My Dad has been in Brookview Care Home a few weeks now and has settled in really well which is testament to the very kind and caring way he is being in my Dad's words "well looked after" by everyone (both day and night). One of the things that I feel is quite special about Brookview Care Home is that

it feels like a "home". It has a very warm and friendly feel and we noticed this from our first visit which is why we thought it would be very suitable for my Dad who really missed being in the home he has lived in previously for over 65 years! My elderly Mum visits frequently and everyone is so kind to her and she also feels at home at Brookview Care Home. The activities team are such good fun and the residents are often seen socialising and having fun. My Dad is also very happy with the food and everyone goes out of their way to accommodate his needs. When I talk to other residents and families they are all very positive about Brookview Care Home just like we are as a family too.

Reply from David Mclean, Customer Service Adviser at Brookview Care Home

Thank you for taking the time to leave your lovely review. It is wonderful to hear that your Dad has settled in comfortably with us and we hope that you all feel like a part of our Brookview family. Knowing that you feel reassured about your loved one's care is the best feedback we can receive, we take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review of
Hazelmere House Care Home
from Ian k (Son of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

Mum was in Hazelmere for 2 1/2 years. When we originally did the rounds of nursing homes in the area, Hazelmere stood out. We received a warm welcome and all the staff that passed us smiled and said hello.
As one would expect, it is a difficult transition from being in your own home to a care home

but the staff made a real effort to get to know my mum and within a week or two she was on first name terms with them all. Whoever came into the room be there care staff, nursing staff, domestics, people taking food orders, all made time to speak to mum and ensure she was getting what she needed, this provided a great deal of reassurance.
There are a range of daily activities and all residents are encouraged to participate. If someone cannot get out of their room for a day or two, someone will come and visit.
When mum's health declined, the levels of care from the nursing staff were first rate, anticipating her requirements and ensuring she was always comfortable.
The whole team are fantastic

Reply from Natasha Burns-Leigh, Customer Service Advisor at Hazelmere House Care Home

We're so grateful that you've taken the time to share your thoughts. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We will certainly pass your comments on to the manager. Feedback like yours motivates us to keep striving to provide the highest standards of care.

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Review of
Newton Court Care Home
from Helen G (Daughter of Resident) published on 26 September 2025 Submitted via Website • Report

Overall Experience

My first experience of visiting a loved one in a care home , was Newton Court . I wasn't able to look around beforehand , due to an illness, but my family did , and they said that Newton Court was the home of their choice , I really didnt know what to expect, as you only want the best care for your

family.
Mum was a little confused the day of her transfer from hospital , but once we had reassured her ,with the help of the staff , she settled .
Mum has now settled into life at Newton Court , she is slowly becoming the lady she was , and with the help from the staff slowly becoming more social , spending abit more time in the lounge , and talking to the other residents and smiling once again.
Newton Court has a warmth about it , it isn't clinical like some carehomes we looked around , it is friendly, it has a heartbeat, and it most definitely feels like home.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Newton Court Care Home

Thank you for your lovely review. Going through the process of looking for a care home for a loved one is never easy, but we are so pleased to hear about your positive first impressions of Newton Court. It is heart-warming to hear how your mother is settling in and we are delighted to have her join our Newton Court family. We look forward to seeing you again.

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Review of
Mount Hall Care Home
from B H (Partner of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

My partner was transferred to Mount Hall from hospital after a bad stroke. He is being treated with the utmost care, kindness, consideration, courtesy and compassion. Every member of staff, whatever their role, are polite, helpful and takes tremendous pride in their role, and in Mount Hall itself. There

is a wonderful atmosphere. Friends and relatives are treated with care and understanding.

Reply from Fran Donno, Customer Service Adviser at Mount Hall Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are pleased to hear that your Partner is being looked after and cared for well. It is always lovely to hear words like "Kindness" and "Consideration" being used to describe our care and we hope to continue providing your loved one with the best possible care.

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Review of
Mount Hall Care Home
from Hannah A (Granddaughter of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

My grandma received exceptional care whilst she lived at Mount Hall. I loved visiting her, it was like home from home. The staff were loving and attentive, not just with grandma but with us too - they took an interest in us all. They treated grandma with respect, like she was family. The activities

they planned for grandma and the residents were fab, and often included family members too. We never worried about grandma as we knew she was taken such good care of. Thank you!

Reply from Fran Donno, Customer Service Adviser at Mount Hall Care Home

Thank you for your kind review. It is so wonderful to hear that your Grandma received such high standards of care and support during her stay at Mount Hall Care Home. We are happy to hear you felt like a part of our Mount Hall family and hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Hazelmere House Care Home
from Pamela F (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

My Dad was in Hazelmere for respite care. We were very impressed from the beginning with how the Resident Experience Manager at Hazelmere made us as a family feel so welcome and how efficient he was making sure things were in place for my Dad eg: telephone system which was so important for my Dad to

feel connected to his family.
The activities team always included my Mum when she visited my Dad and they have a great variety of activities. My Dad loved the garden centre trip. Hazelmere is also very well located for some green space to go for walks with residents as there is a park next door and also the grounds are nice to walk around too.
I have given 5 stars for everything as all the different teams including reception, administration, housekeeping, catering, maintenance, care and nursing team were very kind and helpful and really made a big difference to our overall experience and my Dad's care and wellbeing.

Reply from Fran Donno, Customer Service Adviser at Hazelmere House Care Home

Thank you for your kind words. We are happy to hear you felt like a part of our Hazelmere House family and that you felt at ease with your Dad in our care. It is always wonderful to hear words like "Kind" and "Helpful" being used to describe our staff and we are pleased to hear that you were impressed with the high standards of care provided. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Mount Hall Care Home
from Anne R (Sister of Resident) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

Nice place with good caring staff.

Reply from Fran Donno, Customer Service Adviser at Mount Hall Care Home

Thank you for your kind words. We are pleased to hear that you are impressed with the high standards of care provided at Mount Hall Care Home. We hope to continue providing your loved one with the best possible care.

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Review of
Mount Hall Care Home
from A S (Friend of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

Set in lovely surroundings, Mount Hall is an ideal home to be residing in. My good friends of over 40 years is happily being cared for. On arriving at the front door, you are greeted by a warm and friendly face. Everyone seems happy, residents appear content. The whole ambulance is very good. Meals

appear first class at from what I've seen. Entertainment on daily scale and activities on offer excellent. I'm very happy that my friend is living here, content in the knowledge she is being cared for and treated like one of the family. Well done to Mount Hall.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time to leave your amazing review. It is always nice to hear from friends feeling like their loved one is cared for and looked after. We are happy to hear how the environment, the homely feel and the warm friendly staff create a fantastic experience for not only your friend but for yourselves when you come to visit. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review of
Mount Hall Care Home
from Vicki S (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report

Overall Experience

My father was cared for at Mount Hall for the last 2.5 years of his life. They showed him love, dignity and respect over and above his daily needs. I cannot rate the staff and the care they have given, more highly. Thankyou to all.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for your kind words. We are sorry for your loss. It is always nice to hear from family members feeling like their loved one has been cared for and looked after and how appreciative of the staff at the home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Newton Court Care Home
from Linda J (Daughter of Resident) published on 7 August 2025 Submitted via Postal Card • Report

Overall Experience

dad passed away April 30th and had been at Newton Court for just over two years. During his time there all members of staff were great.
They were all professional and efficient but also caring and friendly. We knew dad was in good hands which took the worry away. We felt comfrotable and weclomed when

we visited whatever time of the day. They were sensitive when he died.

Reply from David Mclean, Customer Service Adviser at Newton Court Care Home

Thank you for taking the time to leave your lovely review. We are sorry for your loss and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully you will go away from this feeling like your Dad received the best possible care.

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Review of
Newton Court Care Home
from Gillian B (Daughter of Resident) published on 25 July 2025 Submitted via Website • Report

Overall Experience

Hi my stepmother was in Newton Court for almost 10 years ... she arrived July 2015. She died recently in April - it's been very hard to write a review until now. The staff have been exceptional during her stay there. Initially she wanted to stay put in her room and have her meals there she was a

downstairs resident - moving upstairs finally to nursing care In October 24. She was very well supported - she had lots of favourites Its hard to name the ones over this length of time . She outlived many of her peer group - she loved it there. When dementia came and her swallow disappeared she was more than happy to go to the main room and watch the world go by there. She loved the animals visiting the church services and I can really say we were both supported during the whole time there.
When the time came to move her "upstairs" again it was managed - my only gripe at the time of the move was communication was poor.

Reply from David Mclean, Customer Service Adviser at Newton Court Care Home

Thank you for taking the time to leave your review. We are sorry for your loss and we are glad to help you and your family through such a difficult time. We hope Newton Court care home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one has cared for and looked after and hope that you all felt a part of our Newton Court family. Hopefully you will go away from this feeling like your stepmother received the best possible care.

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Review of
Newton Court Care Home
from Elizabeth O (Wife of Resident) published on 11 July 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been in Newton Court Care Home for over two years and has always been well taken care of. However, after a recent visit to hospital on his return has needed more care and attention which has been exceptional. So very pleased I chose Newton Court. The staff in all departments are always

helpful, caring & very pleasant and my grateful thanks go out to each & every one of you. As he is always in the background would also like to mention the maintenance man who is always very supportive.

Reply from Lisa Henderson, Customer Care Advisor at Newton Court Care Home

Thank you for your lovely review. It is always nice to hear words like "Helpful" and "Caring" being used to describe our Staff at Newton Court Care Home. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Husband with the best possible care.

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Review of
Brookview Care Home
from Christine B (Widow Widower) published on 1 July 2025 Submitted via Website • Report

Overall Experience

My husband was a resident at Brookview for 13 months and since his passing I have continued to visit nearly every week as the Brookview Staff and residents became like family. There is so much care, love and laughter in the home, I look forward each week to going in and catching up with staff and residents,

even joining in some of the activities. The home is such a happy place and it is so lovely to still visit chatting and reminiscing with the residents in the lounge or in the beautiful garden. Because of the wonderful care my husband received we were able to make memories there and it will always have a special place in my heart. Our young Grandson can only ever remember his Granddad being in Brookview but he loved visiting him there. He called it Hadad's House (his name for his Granddad) He said that his Hadad lived in a big house with all his friends and that was very very true. Brookview is a very special place and I would highly recommend to anybody.

Reply from Maria Ricketts, Customer Care Adviser at Brookview Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are happy to hear you feel like a part of our Brookview family. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Newton Court Care Home
from D E (Daughter of Resident) published on 26 June 2025 Submitted via Website • Report

Overall Experience

Mum has been at Newton Court for nearly 2 years. It took her a while to settle but the staff were kind, helpful and caring Mums room is always clean and well maintained. She has always enjoyed the meals and there has always been plenty of choice

Reply from Fran Donno, Customer Service Adviser at Newton Court Care Home

Thank you for your kind words. We are pleased to hear that your Mum enjoys the variety of meals provided and that her room is comfortable and well maintained. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review of
Brookview Care Home
from Andy B (Friend of Resident) published on 24 June 2025 Submitted via Website • Report

Overall Experience

Always made to feel welcome by the staff who go above and beyond ensuring the comfort and care for the residents and making visitors welcome. The residents always have plenty of activities to occupy them and get involved with events frequently.

Reply from Maria Ricketts, Customer Care Adviser at Brookview Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your family member in our care. Please let us know if there is anything we can do to make your family member's stay as comfortable as possible.

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Review of
Brookview Care Home
from Angela K (Daughter of Resident) published on 24 June 2025 Submitted via Website • Report

Overall Experience

The ladies and gents at Brookview are an absolute credit to the company and indeed to the Care industry.
I have seen my dad go from a bewildered man to a happy, settled and much healthier version of himself over the weeks since becoming a resident.
Everything is wonderful, and the amount of long term

staff here gives me complete peace of mind that my dad is in the right place. He has a lovely room with a wonderful view, good food and staff that treat him with respect and kindness. If you are considering residential care for your loved one, I would wholeheartedly recommend Brookview.

Reply from Maria Ricketts, Customer Care Adviser at Brookview Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We hope to continue providing your loved one with the best possible care.

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Review of
Brookview Care Home
from Gary S (Son of Resident) published on 19 June 2025 Submitted via Website • Report

Overall Experience

My mother has been at Brookview for nearly a year now and I can't speak highly enough of the care that she has received over this time. I always knew that I had found the right place for her after meeting most of the staff that care for the residents. Mum has settled in very well and always says she

is happy which is a great. Comfort . I have seen the care that the staff give first hand and I see how caring and professional they are, they show great patience and understanding to her needs. I would not hesitate in reccomending Brookview to anyone looking for the best care for their relative.

Reply from Fran Donno, Customer Service Adviser at Brookview Care Home

Thank you for your lovely comments. It is so wonderful to hear that your Mother has received such high standards of care and support during her stay at Brookview Care Home. We are so pleased that your Mother is safe, happy and comfortable and we hope to continue providing your loved one with the best possible care.

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Review of
Newton Court Care Home
from Kevin P (Friend of Resident) published on 11 June 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with the home and facilities. Nothing is too much trouble and the staff are always attentive and really lovely. It really helps us to know that our relative is being cared for and looked after. The home is always immaculately maintained and the grounds are lovely too.

Reply from David Mclean, Customer Service Adviser at Newton Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Care Homes Owned by Bupa Care Homes in Cheshire

Bupa Care Homes Locations in Cheshire (4)

Bupa Care Homes Reviews in Cheshire (352)

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