Bupa Care Homes in Cheshire | 4 Care Homes

Review of
Hazelmere House Care Home
from A C (Friend of Resident) published on 22 January 2026 Submitted via Website • Report

Overall Experience

What a lovely establishment. Staff are all incredible. The new manager is amazing and is perfect for the job she's caring and compassionate about every resident. Would always recommend this place. Make relatives feel so welcome and as if they matter too. Always good entertainment and or things going

on for the residents and visitors if they wish to.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Hazelmere House Care HomeThank you for your lovely review. We are so hear to pleased that you are happy with care provided at Hazelmere House. Our staff take great pride in making every resident feel safe and well cared for and every visitor feel welcome- so it's great to hear this reflected in your comments.
Thank you for recognising the effort our activities team put into creating meaningful moments with residents. Please don't hesitate to reach out if there's anything more we can do.

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Review of
Mount Hall Care Home
from Alison L (Daughter of Resident) published on 9 January 2026 Submitted via Website • Report

Overall Experience

For my in-laws, being at Mount Hall meant the best of medical attention, excellent food, a beautiful setting in which to live, company and friends, but most of all the attention of and support from a highly professional team of administrators, nurses, carers, housekeepers and maintenance staff, entertainment

coordinators, chefs and kitchen staff. Without the support the home offered, my parents-in-law's final years would not have been filled with so much laughter, fun and contentment. We always enjoyed our visits to Mount Hall, hearing about what had been happening during the week and also connecting with some of the other residents and their family members. The weekly friendly chats with members of staff were uplifting and we will miss visiting - Mount Hall has felt like a second home to us. All interactions with staff have been given with the spirit of human kindness.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Mount Hall Care HomeYour words remind us why we do what we do. We want our home to feel like a community, and it's wonderful to hear that you have felt a part of it. We're fortunate to have such a dedicated and compassionate team, and it's wonderful to see their hard work recognised. Thank you for recognizing the care and dedication of our team. We are saddened to hear about your loss but we hope you go away from this experience feeling as though your mother and father-in-law has received the best possible care.

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Review of
Brookview Care Home
from Nicola K (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

We have had a warm and honest welcome to Brookview and from a traumatic experience in her previous home to a nurturing, compassionate one. Thanks to ALL staff encompassing kitchin, maintenance, carers, nurses & admin/management.
No problem too small and even my mothers mood has lifted. Truly the greatest

show!!

Reply from Natasha Burns-Leigh, Customer Service Advisor at Brookview Care HomeThank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mother in our care. Providing peace of mind for families is one of our top priorities, so your words mean a lot. We hope to continue providing your loved one with the best possible care.

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Review of
Newton Court Care Home
from Richard B (Son of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

This is by far the best care home I've seen to date.
It's clean and bright, with lots of activities and FANTASTIC staff.
Good to know he is safe and well looked after.
Well done to all the staff.
Thank you

Reply from Natasha Burns-Leigh, Customer Service Advisor at Newton Court Care HomeThank you for your kind words. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we strive for. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Please don't hesitate to reach out if there's anything more we can do.

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Review of
Hazelmere House Care Home
from R L (Son of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

I cannot express strongly enough how important the Hazelmere care home has been to my mother , Barbara.
It is no exaggeration to say that without the support and staff of Hazelmere I genuinely don't think mum would still be with us.
Everyone without exception operates at a high core level and several

go way beyond it, Rincy, Angela and Sneka are 3 that spring to mind as well as Tim who also can't do enough to support us.
Before Hazelmere we as a family were really struggling to accommodate mums extensive needs, whatever happens in the future we know she is in the best place she could be with people who care.
Thanks all at Hazelmere- you are appreciated so much

Reply from Fran Donno, Customer Service Adviser at Hazelmere House Care HomeYour feedback means a lot to us and the team at Hazelmere House Care Home. It is wonderful to hear that your Mother is being looked after and cared for well and we are delighted to hear that our team have made a difference to your family's experience. We are very happy to hear you can feel at ease with your Mother in our care and we're committed to continuing to support you and your family in every way we can.

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Review of
Brookview Care Home
from E M (Daughter of Resident) published on 14 November 2025 Submitted via Postal Card • Report

Overall Experience

The level of care afforded to my mother over the past two years has been outstanding.
All members of staff display absolute professionalism in their work but always coupled with kindness and compassion. This has enabled my mother to settled into this new environment very comfortably and importantly

at her own pace. She always speaks so highly of those looking after her.
The standards of all facilities and the efficiency with which they run cannot be faulted.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Brookview Care HomeThank you for your kind words. It is wonderful to hear that your mother has settled in comfortably with us. Providing peace of mind for families is one of our top priorities, so your words mean a lot. Thank you for recognizing the care and dedication of our team. Please don't hesitate to reach out if there's anything more we can do.

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Review of
Hazelmere House Care Home
from M H (Friend of Resident) published on 6 November 2025 Submitted via Website • Report

Overall Experience

I can't praise this care home enough. Initially nervous my friend does not want to leave. She said never felt this happy in such a long time. Every member of staff she said has been wonderful towards her. Her only regret is that she didn't arrive sooner!
Thank you for taking such great care of her

and giving her the environment to thrive!

Reply from Fran Donno, Customer Service Adviser at Hazelmere House Care HomeWe're so grateful that you've taken the time to share your thoughts. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments and we are so pleased to hear that your Friend is happy. Feedback like yours motivates us to keep striving to provide the highest standards of care.

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Review of
Mount Hall Care Home
from H R (Daughter of Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

My parents spent around 7 months at Mount Hall. They were there while dad recuperated after an operation. In some ways, they were reluctant residents, but the staff (carers, household and admin) all worked hard to make their life comfortable and welcoming. Some staff became good friends, and their interest

and attention helped make mum and dad's stay as good as possible. The grounds and accessibility really helped them to maintain some independence. The family are very grateful to all staff at Mount Hall for looking after mum and dad so well.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Mount Hall Care HomeWe're so grateful that you've taken the time to share your thoughts. We hope that Mount Hall did everything possible to make the transition as easy as possible. We are proud to have such a compassionate team, and we're glad this has shone through in your experience. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of
Brookview Care Home
from Caro J (Friend of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

I visit a friend regularly and find everywhere fresh and clean. The staff are exellent - very friendly and helpful and willing to listen to any concerns

Reply from Natasha Burns-Leigh, Customer Service Advisor at Brookview Care HomeWe appreciate you sharing your experience with our home. Your comments are a testament to the dedication of everyone in the home. We are proud to have such a compassionate team and we're glad this has shone though in your experience. Hopefully you will go away from this feeling like your friend is receiving the best possible care.

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Review of
Brookview Care Home
from Amanda N (Sister of Resident) published on 8 October 2025 Submitted via Website • Report

Overall Experience

My sister has been here for about 2 years. The staff look after her well. Everyone is always willing to help
The place is always clean and tidy.
The staff are all friendly and welcoming
It's in a lovely location. Lovely views from my sisters room

Reply from Natasha Burns-Leigh, Customer Service Advisor at Brookview Care HomeThank you for your lovely review. Knowing that you feel reassured about your loved one's care is the best feedback we can receive. Thank you for your kind words about the facilities. We take great pride in keeping the home bright, comfortable and full of light. We're committed to making every day as positive and comfortable as possible for your loved one.

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Review of
Brookview Care Home
from Pamela F (Daughter of Resident) published on 7 October 2025 Submitted via Website • Report

Overall Experience

My Dad has been in Brookview Care Home a few weeks now and has settled in really well which is testament to the very kind and caring way he is being in my Dad's words "well looked after" by everyone (both day and night). One of the things that I feel is quite special about Brookview Care Home is that

it feels like a "home". It has a very warm and friendly feel and we noticed this from our first visit which is why we thought it would be very suitable for my Dad who really missed being in the home he has lived in previously for over 65 years! My elderly Mum visits frequently and everyone is so kind to her and she also feels at home at Brookview Care Home. The activities team are such good fun and the residents are often seen socialising and having fun. My Dad is also very happy with the food and everyone goes out of their way to accommodate his needs. When I talk to other residents and families they are all very positive about Brookview Care Home just like we are as a family too.

Reply from David Mclean, Customer Service Adviser at Brookview Care HomeThank you for taking the time to leave your lovely review. It is wonderful to hear that your Dad has settled in comfortably with us and we hope that you all feel like a part of our Brookview family. Knowing that you feel reassured about your loved one's care is the best feedback we can receive, we take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review of
Hazelmere House Care Home
from Ian k (Son of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

Mum was in Hazelmere for 2 1/2 years. When we originally did the rounds of nursing homes in the area, Hazelmere stood out. We received a warm welcome and all the staff that passed us smiled and said hello.
As one would expect, it is a difficult transition from being in your own home to a care home

but the staff made a real effort to get to know my mum and within a week or two she was on first name terms with them all. Whoever came into the room be there care staff, nursing staff, domestics, people taking food orders, all made time to speak to mum and ensure she was getting what she needed, this provided a great deal of reassurance.
There are a range of daily activities and all residents are encouraged to participate. If someone cannot get out of their room for a day or two, someone will come and visit.
When mum's health declined, the levels of care from the nursing staff were first rate, anticipating her requirements and ensuring she was always comfortable.
The whole team are fantastic

Reply from Natasha Burns-Leigh, Customer Service Advisor at Hazelmere House Care HomeWe're so grateful that you've taken the time to share your thoughts. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We will certainly pass your comments on to the manager. Feedback like yours motivates us to keep striving to provide the highest standards of care.

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Review of
Newton Court Care Home
from Helen G (Daughter of Resident) published on 26 September 2025 Submitted via Website • Report

Overall Experience

My first experience of visiting a loved one in a care home , was Newton Court . I wasn't able to look around beforehand , due to an illness, but my family did , and they said that Newton Court was the home of their choice , I really didnt know what to expect, as you only want the best care for your

family.
Mum was a little confused the day of her transfer from hospital , but once we had reassured her ,with the help of the staff , she settled .
Mum has now settled into life at Newton Court , she is slowly becoming the lady she was , and with the help from the staff slowly becoming more social , spending abit more time in the lounge , and talking to the other residents and smiling once again.
Newton Court has a warmth about it , it isn't clinical like some carehomes we looked around , it is friendly, it has a heartbeat, and it most definitely feels like home.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Newton Court Care HomeThank you for your lovely review. Going through the process of looking for a care home for a loved one is never easy, but we are so pleased to hear about your positive first impressions of Newton Court. It is heart-warming to hear how your mother is settling in and we are delighted to have her join our Newton Court family. We look forward to seeing you again.

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Review of
Mount Hall Care Home
from B H (Partner of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

My partner was transferred to Mount Hall from hospital after a bad stroke. He is being treated with the utmost care, kindness, consideration, courtesy and compassion. Every member of staff, whatever their role, are polite, helpful and takes tremendous pride in their role, and in Mount Hall itself. There

is a wonderful atmosphere. Friends and relatives are treated with care and understanding.

Reply from Fran Donno, Customer Service Adviser at Mount Hall Care HomeThank you for your kind words. We are glad to help you and your family through such a difficult time and we are pleased to hear that your Partner is being looked after and cared for well. It is always lovely to hear words like "Kindness" and "Consideration" being used to describe our care and we hope to continue providing your loved one with the best possible care.

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Review of
Mount Hall Care Home
from Hannah A (Granddaughter of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

My grandma received exceptional care whilst she lived at Mount Hall. I loved visiting her, it was like home from home. The staff were loving and attentive, not just with grandma but with us too - they took an interest in us all. They treated grandma with respect, like she was family. The activities

they planned for grandma and the residents were fab, and often included family members too. We never worried about grandma as we knew she was taken such good care of. Thank you!

Reply from Fran Donno, Customer Service Adviser at Mount Hall Care HomeThank you for your kind review. It is so wonderful to hear that your Grandma received such high standards of care and support during her stay at Mount Hall Care Home. We are happy to hear you felt like a part of our Mount Hall family and hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Hazelmere House Care Home
from Pamela F (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

My Dad was in Hazelmere for respite care. We were very impressed from the beginning with how the Resident Experience Manager at Hazelmere made us as a family feel so welcome and how efficient he was making sure things were in place for my Dad eg: telephone system which was so important for my Dad to

feel connected to his family.
The activities team always included my Mum when she visited my Dad and they have a great variety of activities. My Dad loved the garden centre trip. Hazelmere is also very well located for some green space to go for walks with residents as there is a park next door and also the grounds are nice to walk around too.
I have given 5 stars for everything as all the different teams including reception, administration, housekeeping, catering, maintenance, care and nursing team were very kind and helpful and really made a big difference to our overall experience and my Dad's care and wellbeing.

Reply from Fran Donno, Customer Service Adviser at Hazelmere House Care HomeThank you for your kind words. We are happy to hear you felt like a part of our Hazelmere House family and that you felt at ease with your Dad in our care. It is always wonderful to hear words like "Kind" and "Helpful" being used to describe our staff and we are pleased to hear that you were impressed with the high standards of care provided. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Mount Hall Care Home
from Anne R (Sister of Resident) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

Nice place with good caring staff.

Reply from Fran Donno, Customer Service Adviser at Mount Hall Care HomeThank you for your kind words. We are pleased to hear that you are impressed with the high standards of care provided at Mount Hall Care Home. We hope to continue providing your loved one with the best possible care.

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Review of
Mount Hall Care Home
from A S (Friend of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

Set in lovely surroundings, Mount Hall is an ideal home to be residing in. My good friends of over 40 years is happily being cared for. On arriving at the front door, you are greeted by a warm and friendly face. Everyone seems happy, residents appear content. The whole ambulance is very good. Meals

appear first class at from what I've seen. Entertainment on daily scale and activities on offer excellent. I'm very happy that my friend is living here, content in the knowledge she is being cared for and treated like one of the family. Well done to Mount Hall.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care HomeThank you for taking the time to leave your amazing review. It is always nice to hear from friends feeling like their loved one is cared for and looked after. We are happy to hear how the environment, the homely feel and the warm friendly staff create a fantastic experience for not only your friend but for yourselves when you come to visit. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review of
Mount Hall Care Home
from Vicki S (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report

Overall Experience

My father was cared for at Mount Hall for the last 2.5 years of his life. They showed him love, dignity and respect over and above his daily needs. I cannot rate the staff and the care they have given, more highly. Thankyou to all.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care HomeThank you for your kind words. We are sorry for your loss. It is always nice to hear from family members feeling like their loved one has been cared for and looked after and how appreciative of the staff at the home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Newton Court Care Home
from Linda J (Daughter of Resident) published on 7 August 2025 Submitted via Postal Card • Report

Overall Experience

dad passed away April 30th and had been at Newton Court for just over two years. During his time there all members of staff were great.
They were all professional and efficient but also caring and friendly. We knew dad was in good hands which took the worry away. We felt comfrotable and weclomed when

we visited whatever time of the day. They were sensitive when he died.

Reply from David Mclean, Customer Service Adviser at Newton Court Care HomeThank you for taking the time to leave your lovely review. We are sorry for your loss and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully you will go away from this feeling like your Dad received the best possible care.

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Care Homes Owned by Bupa Care Homes in Cheshire

Bupa Care Homes Locations in Cheshire (4)

Bupa Care Homes Reviews in Cheshire (358)

Hazelmere House Care Home

Mount Hall Care Home

Brookview Care Home

Newton Court Care Home

Hazelmere House Care Home

Brookview Care Home

Hazelmere House Care Home

Mount Hall Care Home

Brookview Care Home

Brookview Care Home

Brookview Care Home

Hazelmere House Care Home

Newton Court Care Home

Mount Hall Care Home

Mount Hall Care Home

Hazelmere House Care Home

Mount Hall Care Home

Mount Hall Care Home

Mount Hall Care Home

Newton Court Care Home

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